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Renae C
Customer Reviews for Tri M Boat & Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly and helpful
Rudy HExcellent service at the U-Haul location at Tri-M boat and Mini storage in Clute,Texas! Renee was incredibly helpful professional and made process smooth and hassle-free she went above and beyond to ensure everything was taken care of Highly recommend
wayne sThe staff was very nice.
ALICIA GTri-M Storage and Uhaul is the only place I will rent Uhaul equipment!
Renae CEveryone at Tri-M Mini Storage and Uhaul always goes above and beyond when I need equipment. I will only use Tri-M for all my Uhaul needs.
Renae CMy only issue was the identity confirmation by calling someone to verify if they knew me. It was 8am and they were sleeping. But other than that, the app was consumer friendly and the directions were easy to follow.
jesus RAlways a great experience using Tri-M Mini Storage and Uhaul.
Wayne LFriendly and professional greeting and check back in.
MARK MRude woman needs to go.
JEFFREY LSmooth transaction start to finish.
Granville JN.D.
MARSHALL HDropped off before they opened so I did not go inside or interact with anyone. Putting "YES" as to not hurt the location.
Jared JHave accessories requested on reservation and hook up trailer. Basically pointed to where trailer was and told to answer text questions and hook it up yourself .
David SToo tight a space to move
CHRISTOPHER WThe truck had not been swept out but was not too bad.
ESTHER HNeed a trailer jack on front of a 12ft inclosed trailer. It's to heavy to lift with out risking injuries. Also tires should be checked for air pressure and wear before renting. But still was a great deal.
RAYMOND RVery accommodating and helpful with everything!
Phyllis RThe lady who helped me was super sweet and very informative!!
Sarah HThe unit given to us was mechanically defective Had a cracked radiator, fuel consumption way off this was 5th truck for this move never had such bad mileage
Penny SVery frustrating when I reserved a truck with a dolly to find out after leaving the dolly was not placed in truck and was removed from my reservation but was not notified.
Justin GVery good storage experience. The only negative - the chug hole out front at the road needs to be fixed.
David H | Expérience généraleThey are the worst. We dropped off, called like it said, have never had a call back to drop off. Because of them we'll never use u haul again They are absolutely worthless And their place is filthy and pitiful
DELTON WYour on line registration was AWFUL, resulting in extra waste of time and money. Wait until the truck is reserved and then sell all of the extra stuff. Insurance would be the one exception.
Jerry SThe nice woman was friendly and quick to get me on my way at this location.
Steven CRepresentative went above and beyond when we discovered they trailer lights were not working on our truck. She stayed passed closing time to help us figure out what the problem was. When we decided to go home and get another truck to pull the trailer she provided us with a gate code to get in and pick up the trailer. Exemplary example of customer service. Merci
Donald GThe front office lady was very nice and professional
Joshua MLet customers know that is going to take a while before getting in the truck and advice them to return it during the day so it's easier to take pictures
Jose I10/10 experience
Joshua SVery convenient and a friendly staff. Two thumbs up, and 5 stars.
Kenneth MLe service a été excellent. Agent was very helpful. Wonderful people at Uhaul. I have a tire issue and the response was great. I was back on the road in 45 minutes.
george vThe lady at the desk was very helpful and nice
ANGELICA ZThis storage facility told me that I had until dec. 31 to pay the full amount owed and they went behind my back and sold my things after accepting a payment. Then they stopped answering my calls to the facility and wouldnt responded to any of my voicemails that I left. I will be filing against this facility for stolen property, due to what the auction site that was used stated that if customer pays in full they have to let the customer get their things. The facility did everything in their power to not be available to take payment or return calls. There is no resolving when they sold my thing before the date they gave me over the phone.
Stephenie M | Expérience généraleGreat experience.
Craig MThe office staff were angels. Everything went smooth.
phillip SThis lady was very knowledgeable and helpful. Much more so than the guy at the pick up location.
Jacob PThe office staff lady was very friendly and helpful both times I encountered her.
Eunice L | Expérience généraleVery disappointed in the charges i received.
Sarah MSmooth sailing at this storage facility Loved the experience and all the persons working there Definitely recommend and will use again in future Thank you !!
Totie H | Expérience généraleVery professional friendly and thorough service. Thank You !!
Melanie LThe person told me all the lights were working. I left Texas and when getting into Oklahoma later that evening, I noticed I had no tail lights on the trailer. I had to pull over and find a hotel versus staying at a friends place due to no lights.
Russell PI have had 2 units for a time, 1 inside with climate control and kept the longest. The other unit was outside. Finally went through the one outside and condensed that one inside. Staff at the facility are great,understanding and good to work with. This storage facility is easy to maneuver around and the climate units have hallways wide and open . Great place. I like it.
ROBERT J | Expérience généraleThe staff was extremely friendly.
Perry S | Expérience généraleThis is a wonderful facility, and I truely recommend this place for storage and uHaul needs! The people are absolutely awesome and definitely understand customer service, and very respects!! Thank you Renae and Joe!!
Oveida B | Expérience généraleFacility is older, but clean. Staff was very nice.
John L | Expérience généraleNot sure what the ladys name is but she is awesome friendly and very good at what she does! She made an unpleasant (having to move) experience into a pleasant one with her customer service skills!
octavio l | Expérience généraleA few times the gate was left open but manager was in ghd officd otherwisr is was great
Diane K | Expérience généraleRenae was always very helpful and kind....I always enjoyed dealing with her!!! Her customer service was excellent!!!
JUDY F | Expérience générale