Le client n'a pas laissé de commentaire.Steven K.
Customer Reviews for Tri M Storage 2
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Alvin, TX 77511
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 4h pm
- Dim : 11h am à 3h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everyone is friendly, thorough, professional, and VERY helpful. Continue what you are doing and you will continue to make Everyone as relaxed and pleased with the whole experience as is possible.Mark H.
Front desk helper very helpful, friendly and professionalMOHAMMAD M.
Le client n'a pas laissé de commentaire.Odilia C.
The professionalism was something I hope I never have to endure again. I received a phone call that my U-Haul truck was overbooked therefore switch me to another location and upon arrival was told that truck too was over booked. When switch to that location I was told that I could pick up the vehicle as early as 9 AM. I was never told that it had to be picked up by a certain time nor returned at a specific time. Upon arrival 10 minutes after my apparent â€œpickup timeâ€, the employee made comments of â€œ oh you decided to show upâ€œ, â€œyou're late so now you only have 3 hours to use the vehicleâ€ and when I expressed my anger at the situation she said â€œI have better things to doâ€ and â€œI don't have to rent this truck to youâ€. I had to rush my entire move, damaged items in my move and make other accommodations to get remainder of my items moved because of the limited time given added to my handicap limiting my movement. I have never experienced such unprofessionalism and would highly recommend training to your employees.Loretta V.
Very nice peopleKelly H.
Le client n'a pas laissé de commentaire.ALEXANDRYA B.
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.Mike E.
Le client n'a pas laissé de commentaire.JESSICA M.
The per mileage rate is really highTERESA S.
I had everything set to go on moving day, when I arrived I had a bit of an app problem so I went in to speak to the manager. She went to help me which was what I thought she was doing and instead of leaving my reservation the way it was she changed the miles from 2 to 50 which over charged me. Then she lies and said I did it.. no I did not! Now I have to wait 3 business days for my refund. She told me she'd be available when I returned the truck and that I could called her on her personal cellphone.. I called she never answered and never called me back. We did see her so a brief sec when I was dropping of the u-haul truck but she left before I could make it up to the office. She knew I was there..Lillian B.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Mark F.
Excellent service à la clientèle.Candace H.
Le client n'a pas laissé de commentaire.Joshua F.
Le client n'a pas laissé de commentaire.Chelsey H.
Make sure your headquarters pays attention to size of personal vehicles for trailer use. Roger, General Manager in Arizona was Great though. He assured I would receive my money back because I could not use trailer.Yvonne J.
Le client n'a pas laissé de commentaire.Rene A.
Le client n'a pas laissé de commentaire.MURRELL J.
Le client n'a pas laissé de commentaire.Nathan N.
Mobile app was extremely user friendly. It was my first time to rent and drive on my own and it was so easy!Jill R.
Le client n'a pas laissé de commentaire.DIANA G.
Le client n'a pas laissé de commentaire.Roy W.
I didn't catch their name but the front desk worker was so nice and accommodating. Really happy with our overall experience!Julie D.
Asked me what type of truck I had gave her mskevsnd model over phone. Had a friend drive 4 hours to pick up trailer and come get me ,( I was stranded). When he gets to the location he finds a trailer that is 2 feet shorter than my truck. Also, I was told I wouldn't be charged until drop off but I was charged at pickup. The woman told us a dangerous way of getting the truck on the trailer. Needless to say it did not work. So I was charged for a trailer I could not use. I have text messages explaining all this to the manager at the location and her only response is that she would pray for me.Ashlea D.
Keep up the great workJERRY P.
Le client n'a pas laissé de commentaire.Greg L.
Le client n'a pas laissé de commentaire.DONALD A.
The building was nice but there was designated area to park the trailer I went at 0800 and the sign said they didn't open until 1400. I left the trailer in an open spot beside the storage units. The place was clean it just had a lot of junk laying around and trailers full of junk. Signs would have been nice.DANTE G.
Le client n'a pas laissé de commentaire.PATTI L.
Le client n'a pas laissé de commentaire.Kyle D.
Excelent serviceJESUS V.
Le client n'a pas laissé de commentaire.Greg L.
The best service!!Randel E.
Le client n'a pas laissé de commentaire.jossue S.
Le client n'a pas laissé de commentaire.JERRY M.
Le client n'a pas laissé de commentaire.Karri O.
Le client n'a pas laissé de commentaire.Chris L.
Le client n'a pas laissé de commentaire.Jerry M.
Le client n'a pas laissé de commentaire.Gabriel B.
Le client n'a pas laissé de commentaire.Aurora M.
Get something to help move trailers around.Mark L.
Le client n'a pas laissé de commentaire.josh K.
Trailer was dirty.melody O.
Trailer not swept.kent E.
Le client n'a pas laissé de commentaire.Bruce B.
Le client n'a pas laissé de commentaire.Martha T.
Le client n'a pas laissé de commentaire.Michelle P.
Le client n'a pas laissé de commentaire.LAURA C.
Le client n'a pas laissé de commentaire.frank D.
on reservation the receipt had 66 miles with right price then on pick up date they changed it to 33 and didnt get truck til 4 when scheduled at 330Kenny S.
Everything was great. Just thought the Express check out was to make everything quicker.Henry F.
None, Lady was nice and helpful.Marcus F.
Excellent transaction! Friendly and informative service. She offered suggestions and took the time to explain everything. The vehicle was new. It had the back up camera. Super easy!!Greg W.
All these extra charges it took 143 dollars out of my account and I payed 60$ cash and then I get a call saying I was only charged 129 but I went and looked and I was charged 143 and I need to go up there and pay the other 60$ don't make sense but know this is the last time I ever use y'all last time I did I got charged a extra 100$ for a trailer that I didn't use and never got my money back I called 5+ times but never got it back so I will always tell people about my terrible experience with U-HaulDylan M.
Le client n'a pas laissé de commentaire.Jeffery D.
Le client n'a pas laissé de commentaire.William L.
The young lady I dealt with was very nice and pleasant.RICK C.
Great Overall Experience, nothing to improve on!Manuel O.
Nothing. I had a storage unit with them for 3 years and they were very friendly and easy to work. Shari is wonderful! I would go back there again if I ever needed another storage unit.Tammy S.
I received an Email that said my equipment was late . I returned the car transport the same day I picked it up . NOT late . All that said , the service I received was excellent . I like doing business at this location . Very nice people . I will continue to do business with .MIKE P.
Change is not needed , it was quick and easy .Mike M.
Le client n'a pas laissé de commentaire.Stephen U.
Nothing except ahaving a step up bar to stand on entering the truck. Otherwise great!Patricia C.
Don't charge us for equipment if they don't carry itDuane Z.
The gear shift on the uhaul gets stuck....it shifts oddClaire E.
Le client n'a pas laissé de commentaire.Sherona C.
The young lady that helped was very sweet and helpful .Martha C.
Le client n'a pas laissé de commentaire.Natalie R.
Great customer support and servicesDennis W.
Great customer service and supportDennis W.
Le client n'a pas laissé de commentaire.larry H.
Returned to this Alvin location for another Uhaul rental. Always receive great customer service.DEAN W.
very helpful and will recommend this uhaul location.DEAN W.
This location is a mess! Broke down vehicles everywhere, dirty, staff not present in office at 5pm, closes at 6.KAREN B.
Le client n'a pas laissé de commentaire.Ergin T.
We were rented a newer truck that was a comfortable ride for 11 hour. And household goods we were moving fit exactly the size of truck. Employee was very prompt and friendly. BevBeverly L.
This was the best experience I have ever had with U-haul. This location should be the standard for all U-haul businesses!enrique R.
The lady that helped me was very nice and helpful. It was easy and fastJACKIE M.
Service at this location is always excellent at this location.RICHARD U.
The young lady was nice but frustrated since she was experiencing computer issues.Danette F.
There was a miscommunication to begin, I had ordered a 5 by 10 over the direct U-Haul number-got to the pickup spot and found there were none of that size- called U-Haul & talked to customer service-but gentleman helped, have be a VIP 50 $dollar discount on 5 by 8. Lady a local U-Haul pickup spot ( (Mustang Rd., Alvin TX) was very helpful and patient) fixed me up.Tim T.
Le client n'a pas laissé de commentaire.Pamela G.
Le client n'a pas laissé de commentaire.Chance L.
Le client n'a pas laissé de commentaire.Denise B.
Do not rip them off. When they fill the tank with more than enough gas don't over charge them. Pathetic that this company feels the need to steal from the little people. Will never do business again. Ever. Period.Sarah H.
Excellent service à la clientèle. Only one thing, it was a little tight getting in and out of the location. But, everything overall was good.Brent C.
Le client n'a pas laissé de commentaire.Steve W.
Le client n'a pas laissé de commentaire.Lee M.
The staff was very friendly and helpful. Good Job!Ted B.
Le client n'a pas laissé de commentaire.Janet W.
truck was clean and drove great. We will surely come back to this location next time we need to rent a truck. Excellent service à la clientèle.lupita R.
Le client n'a pas laissé de commentaire.Elizabeth B.
Alvin location was fine. But I was to rent a truck from Angleton tx but when i went to pick up the truck they was closed. I call them but they was in Houston and would not be back until later that day around 10:00 pm. So I went to Alvin tx which was 20 miles from meSuny E.
I felt like I was treated with great personal customer services from this location!! Very kind staff! I was running behind on returning the uhaul rental truck, so I called to explain and apologize. I was expecting to hear frustration but she was so understanding and willing to work with me on extending my rental timeCRYSTAL L.
This location had the equipment clean and ready to go as mentioned. I did my reservation online and checked in online. I did call just to confirm and everything was good to go.Danny B.
First of all I ordered a 26 ft truck a week in advance and on the day she only had a 20ft truck. Which screwed us and made us have to make two trips. Then I believe I was grossly overcharged. I am very upset with Uhaul.david B.