Évaluations des clients Triangle Auto Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Triangle Auto Service

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

ALI B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sarah C. le

Évaluation :

I did not receive everything requested (moving blankets and dolly). This hugely slowed down my move and was a great inconvenience. I am extremely disappointed.

Julio G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael K. le

Évaluation :

Unforunately for uhaul I ran the fleet for Grainger. The fact that you do not have a centralized Risk Mgmt system is abhorrent. Our truck broke down 3x. First night was a battery swap even though we knew it was the alternator. 90 MINUTE WAIT JUST TO TALK TO A HUMAN is unacceptable. The battery was swapped and low and behold we were stranded the next day with what mechanic 1 said would be a repair that required belts and parts. WRONG it was the alternator after mechanic 2 took a second look because we REFUSED to release Uhaul from liability to swap a 28 ft truck of items out w private movers. That second repair took FIVE HOURS to reach us then after we were towed we were dumped in a closed uhaul parking lot w no instruction. Let me rephrase that. We were abandoned in your closed lot at night. If someone would've gotten hurt that would have been your liability. We WALKED to a cafe to CALL YOU since your company did not provide any assistance or instruction once the tow was complete. Absolutely nuts. Then our 3rd service call was due to a faulty oil gauge in your truck in the middle of Eloy, AZ. Do you know where Eloy is? Nowherville. Finally. The absolutely most hysterical part of your poor service was that our calls were with a diff person every time. Why is this not centralized? I waited 30 minutes at the very least to call in each issue. Then I got angry and turned to social media and tweeted and your rotten company responded in less 5 minutes. I'm trying hard not to curse. I cant think of a company doing any worse. I will never use or recommend this company ever again. I will be filing complaints with the BBB and posting this story on social media bc this was insane. The lack of the ability to talk to one person handling a claim and following it or the lack of the ability to talk to a person and get a timely response is outrageous. I can't even come up with the words for how poorly your company handled our move. The only good part were your outside vendors. You should be ashamed to work for Uhaul and to the person reading this. There are WAY better companies out there. I bet uhaul benefits are garbage too.

Kelly R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jessica T. le

Évaluation :

Le client n'a pas laissé de commentaire.

robert E. le

Évaluation :

Train the staff, Have products on hand if the products were prepaid.

Roberto E. le

Évaluation :

Le client n'a pas laissé de commentaire.

lisa B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Emily D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marianne B. le

Évaluation :

The location was great and the guys could not have been nicer!

Edward A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ashley T. le

Évaluation :

This was by far the WORST experience I have EVER had with U-Haul. It took calling over 10x to 'resolve' the issue and it was still never resolved. If this was my first experience I would never use your company.

Sierra C. le

Évaluation :

Thank goodness for the Elston pickup. Van's Carwash, on S Ashland, double-booked my reservation, did not have a mobile pickup spot (or not one that was evident after circling the building three times), and all of the trucks were parked on the street. One of them was smashed up, with a broken side mirror and scraped up side. Many thanks to the reservation agent who extended my time without charging me any more.

Greg H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brianne W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas B. le

Évaluation :

Paul was very personable, professional, and efficient.

Ashley M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin Y. le

Évaluation :

was really impressed with the mobile check in/check out process!

Chris D. le

Évaluation :

There was a problem with my pickup at this location. The vehicle assignment was not complete, despite getting a confirmation the day before, which did not allow me to pick it up. I couldn't access the lock box. The site manager did not answer multiple (at least 5 over a 20-30 min period) phone calls from myself or from Uhaul customer service, and had no voice mail set up. This is supposed to be the person in charge of the pickup site to call for "24/7 service". It took over an hour to fix the problem and get my truck from here.

Raul S. le

Évaluation :

Your app needs work, I had to go to the website to get this truck rented.

Shawna T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chris S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Trent T. le

Évaluation :

The one gentleman who checked us is was great, dropping off the other gentleman who initially engaged with us was somewhat rude. He did get the gentleman who checked us in and he was great again.

Brette F. le

Évaluation :

Checking the gas level with the customer prior to their drive

ROSA C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cieara L. le

Évaluation :

Le client n'a pas laissé de commentaire.

NICHOLAS D. le

Évaluation :

No parking available. Closed. Had to guess where to put the van. I'm very upset.

Art M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles C. le

Évaluation :

Great

SANDY P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nathan G. le

Évaluation :

The engine was running too high. I drove 15 miles, did not idle with the engine running at any time, and the gas gauge indicated that I burned over 4 gallons of gas. No vehicle should be burning fuel at that rate.

Michael B. le

Évaluation :

Le client n'a pas laissé de commentaire.