Évaluations des clients Triangle Motors Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Triangle Motors Inc

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SAVAUGHNA M.
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Le client n'a pas laissé de commentaire.

Wayne E.
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Le client n'a pas laissé de commentaire.

Micah H.
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Le client n'a pas laissé de commentaire.

MIHAI T.
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Love those guys!!! They always have a truck for me. I get in and out within few minutes. Can't ask for more!

Terry B.
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Quick service. Great staff.

Wayne H.
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Professional and courteous employees. Would rent there again.

Christopher S.
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Overall the company, not necessarily the location, needs to make it a readily available option to split payments.

Jason G.
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Excellent and outstanding service!!! HIGHLY recommended!

Gary R.
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Le client n'a pas laissé de commentaire.

John W.
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Clean yes, inviting after dark, absolutely not. PLEASE add additional lighting and better signage to direct customers to the U-Haul after hours drop off location. I had to drive completely around the entire car dealership before finally locating the night drop box, it was a very small box about 2 feet off the ground, not illuminated and the entire drop off areas was very dark Might be a scary situation for a female customer.

Allyson G.
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Le client n'a pas laissé de commentaire.

Charles H.
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EDUCATE your Uhaul employees who answer the help line. I locked the keys in the van I rented along with my cell phone. After borrowing a phone from a stranger, I called the 800 number and after going through the menu to get roadside assistance, I explained to the Uhaul employee on the line that my phone and the keys were locked in the van. Apparently your employees are either don't listen or are just plain dumb because she kept trying to send me text messages to the PHONE THAT WAS LOCKED IN THE VAN. After explaining 10X that I couldn't recieve "confirmation" text messages , again because the phone was locked in the van, she said she couldnt send someone to unlock the van...so I hung up and smashed out the window of the van, unlocked the door, and returned the van to rental location. Fuck you dumbasses.

ANTHONYTHOMAS R.
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Le client n'a pas laissé de commentaire.

edward C.
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I have rented at Triangle many times over the years and both Jim and Tom are at the top of their game. I'm ALWAYS in and out in minutes, unlike the Prospect Blvd center where no one is trained properly or cares about the client's time frames (I've waited over an hour there just days ago, to find they gave my reserved truck away to another customer...) Triangle Motors is quick, keep my client account up to date, and treat me like I'm the most important customer every time. Drop off is always equally as efficient. Even when they didn't have the vehicle I was looking to rent, they continued to locate one for me and made a follow-up call to make sure I was happy with their recommendation. I'll AWAYS check in with them FIRST. Thank you, Jim and Tom!

Britnie D.
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The van was not swept out, and smelled like urine when we loaded in the items in the back. The customer service was great.

Keith F.
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Le client n'a pas laissé de commentaire.

Jennifer S.
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Great customer service! And loved how they are following safety guidelines!

David H.
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Great customer servbice

Michael G.
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Le client n'a pas laissé de commentaire.

Jim D.
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Le client n'a pas laissé de commentaire.

ken B.
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Consider repairing the hitch on that trailer. The catch underneath that is supposed to lock the trailer closer to the ball...it is stripped and requires a lot of attention to get it to close in on the ball. This makes for a loose connection while travelling and could result in the trailer coming off of the ball.

Charles R.
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Salesman went out of his way to help me in advance. Wish I'd have known that there wasn't a ramp in the truck, though.

Dianna N.
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Le client n'a pas laissé de commentaire.

Safrianna D.
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Le client n'a pas laissé de commentaire.

Ryan D.
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When I went to pay for the uhaul I was going to use cash I had the exact cash. Then they told me it's a extra $100 for a deposit using cash! Then I tired to pay with my other debit card and it wouldn't except the payment that way. I had to drive out of my way again to put money in another bank account. Kind of frustrating when you get a limited amount of miles.

David H.
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No thing, the sales person was great.

RONALD M.
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Le client n'a pas laissé de commentaire.

Stacy T.
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Le client n'a pas laissé de commentaire.

Casan N.
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Friendly, professional, and quick service.

Christopher W.
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Outstanding staff.

Randy W.
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I had no problems with the rental. It ran good, the people were helpful & very kind. All in all it was a very good experience and I would rent from uHaul again. Randy Williams.

Augustine A.
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Le client n'a pas laissé de commentaire.

Shirley J.
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Le client n'a pas laissé de commentaire.

Saquoia G.
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The staff was friendly but the truck was not clean. It had a broken broom and debris in the car. It also had a McDonalds bag in th front cabin. This concerned me because I was fearful that I would be charged for an unswept truck so I had to clean up after someone else. This also concerning during the Covid-19 that the trucks aren't been cleaned.

JOHN T.
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Le client n'a pas laissé de commentaire.

Damien A.
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Best in Frederick, don't change a thing!

CHARDONNAY T.
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My account was charged more money and the truck was turned in on the day it was supposed to be turned in

Dan S.
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I had a hard time with the app - it could not find me despite me ensuring location tracking was on in my browser (plenty of other things have no problem "finding" me) but I went inside and was helped quickly and smoothly, well done.

William B.
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Trailer outside appearance was dirty, inside clean. Notice a crack on on the left fender after pickup. Location closes at 5pm not the usual hours.

Alice D.
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Le client n'a pas laissé de commentaire.

Andrew C.
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Le client n'a pas laissé de commentaire.

Seyedehmarjan K.
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The truck was not clean. It was dust and dirt on the floor 🤐 I used the truck just for moving my Sofa and a bed! And My bed got dirty really bad

Melvin M.
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This reservation changed twice to a less convenient location with less hospitable service. We changed pick up to a later time and was not informed during call that this Uhaul's location's hours had changed and they closed early. Had an issue with trailer hitch but staff was gone by 5:02 even though they saw I needed help. So, no, I wouldn't recommend Triangle for Uhaul service; however, clearly Uhaul doesn't really give one an ultimate pick up choice only an initial choice during the reservation process.

Andrea M.
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Truck was not ready for pickup, so I had to wait till the next morning. When I did pick up, waited 20 minutes and then waited again for a walk through of the truck. Salesman didn't come out to walk through until I asked if that was the policy.

Philip B.
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Le client n'a pas laissé de commentaire.

Debbie W.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

Bridget B.
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Le client n'a pas laissé de commentaire.

Kristine P.
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Le client n'a pas laissé de commentaire.

RYAN L.
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Le client n'a pas laissé de commentaire.

Brian D.
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cab of truck was dirty - cleaned it myself when I got home - peanuts on floor, a few ashes in the tray and dust everywhere. The windsheild and rear views were dirty. the rearview mirrors wouldnt adjust.

Emma J.
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Simple, straight-forward transaction. Thanks!

MARK L.
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Mobil check in was not working. Would have been efficient.

mr Z.
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Excellent customer service. Jim and Tom are great! I wont rent any where else. Triangle Motors is a great place.

Michael M.
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Overall the experience was good. The location was easy to get in and out of with the 20 ft truck. The online pre-register was easy. The representatives were friendly. The initial equipment condition verification was simple enough. Being able to send pictures of any existing damage is a good idea, although you may want to make it so you can send more than one picture for each area. My one complaint was that the truck wasn't clean. The inside of the cab was grimy and the back could have been cleaner. I had to sweep out the back before loading and there were areas that were sticky.

Charles L.
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Last user left water bottle and the blankets, though I didn't need them, were just thrown in the back. The instrument panel indicated the oil needed changing. Maybe knit picking. Over all the vehicle ran well and the staff was courteous and efficient.

ROLAND V.
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Le client n'a pas laissé de commentaire.

Lee B.
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Back end of truck was wet from rainwater from open sliding door. Inside of windshield was coated with what looked like a spray residue. Shouldn't have to clean it myself.

John R.
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Le client n'a pas laissé de commentaire.

Brooke B.
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Nothing...2nd great experience renting from Triangle motors!

Jeffrey C.
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Triangle Motors has excellent Uhaul service!

mike A.
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Excellent all around. Great customer service at pickup/drop off location. Incredibly easy time getting the equipment I needed to get the job done.

Aaron B.
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Truck smelled like smoke but that's not a rental locations fault. I just don't want to blamed for it.

MICHAEL P.
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Le client n'a pas laissé de commentaire.

Amanda F.
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Le client n'a pas laissé de commentaire.

KATIE P.
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I understand that the vehicles need to be cleaned and sanitized, especially during a pandemic. But I really wish Triangle and U-Haul would switch to an unscented product. The chemical cleaning products used gave me a migraine. I rent vehicles from Triangle regularly and would rent more often if less toxic-smelling products were used. Also, I need to rent a U-Haul to deliver something 6 hours away and today made it clear I wouldn't be able to do that here given the scent. Now exploring other options.

ROBERT S.
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Vehicle and personal service excellent -- I would do business with them again, and will recommend them.

Daniel B.
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Le client n'a pas laissé de commentaire.

Robert M.
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Le client n'a pas laissé de commentaire.

Zachary L.
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Really came thru. Excellent preparedness Pro job...will use again. Respectfully Mike Perks Great Job ....

Joseph S.
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My rental was ready to go and I was in and out in less than 10 minutes. The staff are friendly and professional and the facility is very clean and welcoming.

Allen S.
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Available and fast service.

Brooke B.
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The agent was friendly and professional...the pick up and dropoff was flawless..I'll be using their services again and will recommend!!

Carla M.
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Le client n'a pas laissé de commentaire.

Alex Z.
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Le client n'a pas laissé de commentaire.

angel V.
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improve

mike Z.
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Le client n'a pas laissé de commentaire.

Matthew M.
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Le client n'a pas laissé de commentaire.

Kevin W.
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Le client n'a pas laissé de commentaire.

Sherry B.
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Le client n'a pas laissé de commentaire.

Douglas G.
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The only thing that I can mention is that when returning the trailer after closing, someone had parked a large U-Haul truck almost blocking the allocated return space. I was not able to back into it with the trailer attached, so had to disconnect it and push it up the small incline. Not a problem, and nothing that was due to U-Haul.

ELIZABETH C.
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nothing, everything was just right

CHRISTOPHER S.
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Le client n'a pas laissé de commentaire.

Janet S.
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Le client n'a pas laissé de commentaire.

Erika T.
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Le client n'a pas laissé de commentaire.

ELIZABETH C.
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Le client n'a pas laissé de commentaire.

Jonathan C.
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Wiper blades were falling apart. Other then that everything was great

Claudia P.
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Le client n'a pas laissé de commentaire.

DAVID S.
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One of the chains were broken on the tow dolly and was not told about it.

mr R.
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Le client n'a pas laissé de commentaire.

Kathryn W.
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The gentleman that helped was very kind, but he told me when i arrived that I went to the wrong address. He said they didn't have anymore trucks. I told him I know I didn't go to the wrong address because i seleted his location because it was closest to my end destination. He then went onto the computer and found the one truck I had reserved. Had I taken what he said and left, I would have been very upset. I was disappointed that he wasn't aware of my reservation and that he didn't know he still had a truck in the lot. Once I got into the truck I realized something was in the back. Everytime I accelerated something would hit the wall. I didn't order any supplies to help with my move so their shouldn't have been anything in the truck. There were several blankets I didn't need, a dolly and another sort of dolly on wheels. This causes an issue because once I started loading i needed to ensure I could keep all of the supplies in the truck for return. Not only did it take up space, it took up time maneuvering them that I didn't have. During the drive I realized I couldn't hear music out of the drivers side speaker, I looked for the settings to change it but there were none. Then about halfway through my trip the speaker started going on and off. The speaker is blown. No this is not a huge deal, however if I was moving hours away it would have been very upsetting to not be able to hear music in one speaker. Overall my experience wasn't horrible but the organization to what I reserved was not at all there.

Linda H.
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Le client n'a pas laissé de commentaire.

Jacqueline M.
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Tom and Jim are always helpful. They make moving less stressful.

Michael C.
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Le client n'a pas laissé de commentaire.

kathy W.
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Le client n'a pas laissé de commentaire.

Jeremy S.
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It was dark and after closing when I returned the truck, there were no signs saying where to park or to return the key. Eventually I found the small 2ft high pole in a dark corner of the lot. The instructions said to turn in my key with the dealer copy of the contract which was never given to me from the first site.

Jeffrey W.
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Le client n'a pas laissé de commentaire.

Tony D.
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The online reservation procedure worked great and saved a lot of time. The rep at the store was friendly and professional. Very positive experience.

Lori J.
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The gentlemen assisting me were friendly and helpful. Everything worked out exactly as explained, and everything was fast and efficient. Would definitely go back myself and gladly recommend this location to others.

TAD J.
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Tom and Jimmy at Triangle Motors are great!

Non reviews have been submitted for this location.

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