Awesome customer service.
RYAN H
Customer Reviews for Tripp Oil LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great people to work with. I'm a repeat customer because of the people! Thx.
John KGreat peeps at this location
Anthony WThey told me I could drop it off here and then they turned around and charged me for dropping it off in the wrong location..
DALLAS SNothing everything start to finish went fast easy thank you
Janet SRadio did not work.
Tim MThe Tripps make a fantastic team and are such a pleasure to work with, I gladly drive past other rental stores whenever in need of a Uhaul of any size!
Phil KTruck cab was absolutely filthy. Dog food and dog vomit on the seat, grime and sticky goo all over the dash. Fuel tank was nowhere near full, so I lost money topping it off before I returned it. I'd estimate I drove it less than thirty miles, but the odometer says it was over sixty. Wrong size tires, perhaps. What a ripoff.
Trevor TI made a reservation a week in advance and the day before my scheduled pick up they changed the reservation location to an hour away. Without notifying me. Called 3 times and each time Customer service was extremely poor. Would not recommend u haul to people.
Ryan ASuper friendly lady at the front desk! Truck was clean and easy to drive, did well on the highways. Definitely made my move easier!
Emily SWell where do I begin? First off we were suppose to get a rental out of Mankato (even confirmed there was a rental there for us on July 9). The reservation was made over two months ago and I even went into the Uhaul store front on Madison Ave in Mankato on May 31st to confirm the reservation in person. On the Thursday (July 11) before we were to leave from my house in South Sioux City, Nebraska to go up to our daughters to move her from Mankato, MN, I got a call from Mankato Uhaul stating they no longer had the rental for me, but I could drive to Faribault, MN (48 miles away, each way) to pick up the Uhaul. I was called less then 30 minutes from the closing time if the Faribault, MN location. My wife and I live in South Sioux City, NE, over four hours from Faribault, MN so getting there befote they closed was not an option. Time is of essence when we were moving my daughter and now we are going to be extremely late in our move. We were only given so many miles with no wiggle room to spare on the rental even though I had to drive all over to get the rental and then return it, not knowing where the drop off location close to the new apartment in Circle Pines, MN would be. We ended up having to spend an extra $33 on fuel and then because we did not know the exact mileage of what our trip was going to be we were charged again. The charge for the overage was minimal, but the fact that we were even charged to begin with is an error on Uhaul. This is now the second time we have made a reservation online to find out that when we want to get a Uhaul we are scrambling around to get a vehicle that Uhaul knows I am coming to get in the first place. I am not sure this is the best policy and from now on I will probably check your competitors out for rentals as neither Budget or Penske has given me this type of problem....EVER!!! YOU CAN DO BETTER!!! All if this is a direct reflection from your Mankato, MN location not the one in Faribault, MN. The lady Uhaul rep was the only thing keeping me from cancelling the rental altogether!
Anthony CDawn was excellent to work with. She helped make this moving experience so much easier! Dawn helped with the online system. If it hadn't been for her, I would have gone someplace else to rent a moving vehicle. Thanks Dawn!!!!
SALLY BThe Tripps run a great business and we are lucky to have them in the area, worth the drive!
Phil KDrop off was also not easy as the app was not working. Again, poor experience.
Christopher RVery easy to work with for a long trip over a holiday weekend.
Les WEquipment I reserved was not put in trailer after I was told it would. Lost a day of moving because of this. Billing is wrong. I have been billed 4 times for the rental, one of which has dropped and was just a holder. Was told by the location to contact area manager to work it out.
Jeffrey RWe highly recommend Uhaul! Always a good experience! Trucks and trailers are always clean and kept up well! Nice to be able to drop off the truck and/or trailer at our destination!
EARL BThe drop off was equally as simple as pick up. Merci
Tanya HContactless pick-up vie app was quick and easy.
Timothy MVery helpful and kind couple. I would highly recommend renting from this location!
Carla JA little expensive, but overall a great experience.
Joe AVehicle was ready to go and performed without any issues.
Steve CHighly recommend to have batteries checked before having them reserved for use.
Sara VGreat business owners that were very accommodating and helpful. I very much enjoyed my rental experience.
Nicole Bfantastic customer service... love this place
darrell dI called to confirm after hours drop off. The lady on the line was really nice and was helpful.
Jeff BDriving the truck was so loud and rattling, just rattletrap. Drive a truck up from Arizona a few years ago, and if it had been this truck I'd have gone insane … People at this location are GREAT!!
Natalie SDawn was very kind and helpful with service before and after the rental. We will definitely be using this location for future rental needs.
Gary MExtremely nice at drop off
Darrel rKeep them updated when rental status changes.
Anne PRemote pickup and dropoff was stressful and difficult, which was quite possibly due to the app more than the location. We had to wander back and forth between the equipment and a nearby location where the app would finally connect and function. My cell reception was excellent, but there were several points in the process where the app would not allow me to proceed. I had spoken to the owner when the reservation was being made. She assured me that if there were problems, I should call her cell number. When there WERE problems, I did just that, twice. There was no answer either time. I left a voicemail both times but she never did return my call.
DEAN LThe initial scheduling was a little tuff but smoothe sailing from there!
Cindy NVery accommodating and always first class service
Peter SFraudulently charged for fuel after returning the vehicle with a full tank
Cooper BThey went above and beyond to help me and took my calls after hours. Thanks to the Faribault staff, my experience was great.
Connie LHard to find. Was closed due to weekend, which is fine. Only found cause familiar in the area.
Eric HGreat service.
Rhonda MI dropped the truck off after hours and used the drop box.
Sandra JFriendly staff! Plus picking up the truck was quick and easy.
Heather PTripp Oil staff is very helpful.
Sheri SWent out of my way to put 8 bucks in the tank for the like 7 miles I drove and had it above 3/4 and they said I diddnt and charged 10$ ontop of the 8 I put in. What an inconvenience when I'm incredibly broke from spending all my money on moving. Yikes.
Adam RThe folks running the store were extremely helpful. I highly recommend Tripp Oil for your U-Haul needs.
Sheri SWe dropped the trailer off after hours but I had called ahead to discuss the trailer wiring and they were very helpful made me feel better about the situation. I've used U-haul in the past and I'm sure I will again it's just unfortunate that this happened this time.
Tammy AAlways enjoy renting from you guys. You are real people!!
john CEverything was ready to go when we drove up. People were very friendly and helpful in getting paperwork done and on the road. Thank you would use them again, but we are now home and a long way away.
William WFriendly customer service.
Nicole Ldrop off was clear and smooth
Andrew BAmazing owners, had some big issues during my move and they were very amenable. Made everything so much less stressful
Joshua DEasy peasy. Thanks for your help.
john CThese people are the best!! They are very professional, and yet extremely friendly to everyone. A FANTASTIC store to rent from. They are very understanding and will do what's RIGHT to help you!!
Gregory Brental vehicle was filthy, with used cigarettes, ashes and burnt paper, as well as used condoms. I have already been in contact with corporate uhaul and they are helping me with the issue.
CALIE GVery helpful.
Nina E