Great service. And truck well cared for.
Ana D
Tripp Oil LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Faribault, MN 55021
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- 4,5 - Cote moyenne des clients
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My struggle was the amount I paid for the 4 hours that I had the truck as the original rental charged me for two days, but I only needed the truck for one.
BRYSON HI will be back Wonderful service
Michael FThe trailer that I reserved was not available when I arrived. They had a smaller trailer for less money so I took that one out of desperation. It took more work to load due to having a smaller trailer to work with. Everything worked out in the end. The people that worked there were very nice and helpful. I would rent from again.
LeAnn RThis is in reference to first location in waseca spent about 2 hours at location looking for key/waiting on hold with help line trying to find key. Truck they sent photo of had no key and was dirty inside, it was unlocked. Customer service person found me another truck 30 miles from there in fairbault then had drive back to house in another town. Whole delay was 3 1/2 hours. My movers left and took longer with couple people we had to load and lost movers upon arriving at final destination since didn’t get there until midnight. Very frustrating, I’ve used uhaul several times but never the 24 hour pick up and didn’t have a good experience. I was credit 50 dollars for my inconvenience but feel that was in adequate for all the issues that took place. I realize mistakes happen but it was a snowball effect and created several problems. I Was moving a family member that recently passed away and was on a tight schedule. Customer service did try to call waseca after hour number location to get help but no answer. I was also told when booking truck it would have 2 wheel dolly and 2 of the 4 wheel dolly for furniture attached with zip ties inside truck if needed once I broke ties I would be charged and I purchased 6 pads none of these items where in truck in waseca and truck in fairbault didn’t have as they didn’t know. Very disappointed. I did originally ask to use fairbault but waseca was suggested and approx the same distance from where moving until had to back track and go to fairbault in the end. Once in fairbault I was able to get truck within about 20 Minutes. The key system much better there. In cab of truck looked liked like there was spilled drink and was sticky, some food crumbs. Otherwise truck was fine with the exception I didn’t have moving pads originally paid for.
Cara S