Customer Reviews for Trojan Storage of Sacramento
(U-Haul Neighborhood Dealer)

263 évaluations

5441 Garfield Av   Sacramento, CA 95841

(916) 927-4855

Heures d'ouverture de l'établissement

  • Lun au sam : 9h15 am à 5h30 pm
  • Dim : 9h15 am à 3h30 pm

Services dans cet établissement :

Pour nous contacter

(916) 927-4855

5441 Garfield Av
Sacramento, CA 95841

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h15 am à 5h30 pm
  • Dim : 9h15 am à 3h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergii S. 
Évaluation :
4

Was given 3 different prices, it ended up being way more expensive then I anticipated for 4,5 hours.

Rosemary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas G. 
Évaluation :
4

Don't understand why the trucks do not have a full tank of gas available when picking up because people don't have the money to keep putting out money. People are loosing their homes because of high prices. It's just sad.

Luz M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sultan H. 
Évaluation :
5

Everything excellent

Mark S. 
Évaluation :
3

Technical condition not good, very bad brakes, transmission work very strange. For local moving not bad but for long distance I think will be hard to drive this. And please, add small instruction how make check out truck after work time, because nobody explained me how do this, I parked truck and drop off keys and when I start to make check out I found out that I need to make pictures of odometer, gas level and interior condition of truck, I was lucky and I could take keys from the box and I did the photo.

Artur G. 
Évaluation :
4

Cup holders were not clean

Oscar L. 
Évaluation :
4

They were great and let me extend for the rental over the phone, great customer service in my opinion since it was last minute.

Ernesto B. 
Évaluation :
5

It was a great experience. The workers were great the cost was very reasonable. Would difinantly rent from this location again.

Jason A. 
Évaluation :
5

Staff was awesome, very friendly!!

DRUSILLA F. 
Évaluation :
1

I did not have a good experience. The Truck I received was apparently stolen and the guy had just returned it after 10 days of using it. The truck was absolutely disgusting inside. Everything was sticky and dirty and the whole cabin reeked of cigarette smoke. I had to use a couple Lysol wipes on the seat and steering wheel just to make it drivable and had to keep the windows down to breath.

Kevin P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica V. 
Évaluation :
5

Juanita helped me and was friendly and helpful and had a great smile it was a great experience👍

Harlon J. 
Évaluation :
5

Truck nside was dirty with piece of potato chips dirt,and debris

Vadim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica S. 
Évaluation :
3

The whole online pick up process was a bit of hassle. For the most part doing things online/contactless means easy and fast process. It wasn't the case here. I was frustrated through the process. I understand that verification is needed, however the type of offered verification were a bit uncommon. Especially that I wasn't prepared for it. I asking for a copy of a passport or lease agreement was a bit much for me. Because I didn't have them with me, and I have strong feeling most people don't carie them with them either. The alternative was to contact 2 people; just like a reference for a job, those person have to be informed that they will be contacted so they can prepare themselves. All this was last minute so I had no way of knowing if they would even be in a position to pick up the phone. On top of that it took a while for all this to happen, almost 45 minutes. This was the first time, I would rather go the old fashion way and pick up the vehicle from a human.

Freddy M. 
Évaluation :
5

The ladies in this office were awesome! So friendly and took the time to thoroughly explain what I needed to know about the rental, and also explained the storage rate and other products I may need for my move! I will refer anyone I know that is moving to them.

Denise D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY G. 
Évaluation :
5

Both the ladies were very kind and accommodating! Thank you for making our moving experience a little smoother!

Cynthia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM G. 
Évaluation :
5

The store was very busy and we had to wait a long time

Joshua P. 
Évaluation :
5

Muy recomendable es una buena elección cuando te vas a mudar buena atención y buen servicio

Oscar G. 
Évaluation :
4

Nothing my experience was good

THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALAH A. 
Évaluation :
5

I was not told at the drop off location that i was supposed to drop it off at the place where i rented it at 5441 Garfield Av Sacramento, CA 95841. I think i was charged extra for dropping it off at the other location.I want some kind of reimbursement for them not informing me of this!

John S. 
Évaluation :
5

I reserved a 26ft truck. The location I chose called me and said they didn't have a 26 ft truck. They said an other location would call me. An other location called and I made arrangements to pick up there. When I picked up the truck was a 20ft truck. I had to keep the truck 2 days because it was too small to fit all of my things.

REBECCA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myca C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jourdan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REZA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marlene C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua P. 
Évaluation :
3

The truck I rented ended up having a leak in one of the tires and I had to cut my trip short because of this!

Abagail S. 
Évaluation :
5

Good service 👍

Cesar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamela Y. 
Évaluation :
2

Employee wasn't informative , no personality , they only let one person in so as a first time mover not letting my mother in with me made it very difficult especially since the clerk wasn't helpful. Uhaul wasn't very clean and it gas tank was barely filled.

Victoria J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER DYAN B. 
Évaluation :
4

The truck was pretty dirty and had a low tire pressure when we got it. Also the receipt and mobile messaging expire so fast I couldn't see my receipt to explain 2 separate charges. Used the truck for less than a day and had to pay almost $300 which seems exorbitant. The staff was very pleasant in person though.

Tanya B. 
Évaluation :
5

Very friendly, truck ran great little muddy on the inside but eazy renting and moving in time for the holidays.

ALISON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AZIZ W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
3

Still haven't received refund for deposit

Armon P. 
Évaluation :
1

The customer service associate argued with me over the gas level. It is an analog gauge and they argued over 1/16 of the gas level. Unbelievable.

Jeremy J. 
Évaluation :
5

Well when I set up my reservation you told me one location. I got there and there was a lockbox but I received no code to get in it. I tried calling but there was a 30 minute wait. I resigned it and saw uhaul changed my pick-up location without even telling me. Another guy that was also trying to pick up had the same problem and you also changed his pickup location without telling him. The stress it caused on an already stressful day honestly makes me want to use penske in the future instead. Luckily everyone over at Trojan storage was wonderful if it wasn't for them I would never use or recommend uhaul again and I still might not. 3/10

Erica E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita A. 
Évaluation :
5

Everything went smoothly, so I don't have any suggestions for improvement.

DENISE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
2

Truck was really dirty inside and out. We actually had to pay to have it washed because the windows were so dirty it was hard to see out. The truck smelled horribly of smoke. The gal inside was kind but unfortunately her coworker called out so she had to close the office for lunch when we wanted to pick up the truck and drop off. We were able to work around the schedule but this must suck for her.

Alex S. 
Évaluation :
5

This is a great place to rent from. No standing in line at other U-Haul location waiting to be taken care of. Staff were awesome and friendly and would rent from this location again.

CHRISTOPHER H. 
Évaluation :
5

All was great. Thank you to worker

Davit G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBROSIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN C. 
Évaluation :
5

The women I spoke to on the phone was helpful and I was able to a truck and appliance dolly for the following Sunday. When I arrived to rent the truck everything went smoothly. When I brought back the truck full with gas the process to checkout was quick and fast. Again the woman that I spoke to on the phone was the same as the woman in the office. She was very helpful.

Susan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AGATHA R. 
Évaluation :
5

Juanita was very helpful and friendly. Will recommend to people I know to rent from here.

PHILIP M. 
Évaluation :
5

Excelente servicio

ISMAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AGATHA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

The people were very courteous and it did not take a lot of time to get me into a truck and on my way.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie L. 
Évaluation :
5

The truck was a disaster, the ignition would not work unless you pushed both feet down on the brake with all my weight. It took literally minutes to get the damn thing started. Will think twice before I rent again from UHaul.

CHRISTOPHER D. 
Évaluation :
4

My customer service agent Juanita, gave excellent service. She was efficient and very quick and so friendly. It is because of her that I would recommend this location. The windshield on the truck was fairly dirty when I picked it up. Otherwise, everything else was great.

Linda H. 
Évaluation :
5

Ms Johnson displayed professional and excellent service and was very courteous in accommodating me when concerns arised

QUELLA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANGELO M. 
Évaluation :
5

Wonderful, responsive employees, convenient location, and well maintained vehicles.

Howard S. 
Évaluation :
5

Rien

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna J. 
Évaluation :
5

The gal who assisted me during this transaction was wonderful to work with.

SUZETTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMYETTE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Continue the service you provided me

Anthony G. 
Évaluation :
5

Nothing. Cindy was very helpful and made the process easy.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Keep up the great work!

HARLAN C. 
Évaluation :
5

Great staff

Aimee W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YURIY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan M. 
Évaluation :
5

Great service and nice helpful staff. Would come back for sure.

MAKSIM S. 
Évaluation :
5

Rental was there waiting for me. Very good service.

Wayne T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLOS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA J. 
Évaluation :
3

Be sure reserved vehicle is available.

CATHERINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nate B. 
Évaluation :
5

after using your online rental app I was informed my check out time would be greatly reduced. Not so. Your new software proved almost unusable and took way too much time and I was late for an appointment. not the fault of Randy at Trojan. He was extremely capable and friendly but was hampered by inability to utilize software.

dan S. 
Évaluation :
5

S.O.

SAROJ M. 
Évaluation :
4

The app was ok but I had difficulties dealing with the app.

Scott H. 
Évaluation :
4

The u haul experience went very smooth and we were very pleased. Merci

Nancy N. 
Évaluation :
5

The person at the desk of this location was helpful and friendly

Sherman L. 
Évaluation :
5

Everything was great. The lady in the office was very professional and friendly

Mario M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Non les évaluations ont été soumises pour cet établissement.

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