My overall experience was terrible due to a factor outside the control of the rental location. I have send an email to Uhaul asking for the VP of customer service to contact me. Please add a request to the appropriate person to do so. Jim McDonnellJim M.
Customer Reviews for Truck Shop USA
(U-Haul Neighborhood Dealer)
Pour nous contacter
Stevens Point, WI 54481
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - jeu : 9h am à 5h30 pm
- Ven : 9h am à 4h30 pm
- Sam : 8h am à 11h am
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.wesley C.
Gentleman that rented the u haul to my sister & I was not friendly or helpful. The truck had a piece of bagel in door compartment, empty soda bottles under the seat.Dorothy C.
Le client n'a pas laissé de commentaire.Stephanie M.
Make sure that the equipment ordered are with the truck as we did not receive our blankets that we ordered.Dean B.
Le client n'a pas laissé de commentaire.MICHAEL G.
Very good service.Edward N.
Le client n'a pas laissé de commentaire.Jim K.
Going thru the 24/7 online option was like pulling teeth. The site also provided the wrong dolly. Becuase they weren't open on Sundays at all I spent an hour getting the pickup done, requiring to use a different phone becuase uhaul's website told me I wasn't at the right location on my phone. I didn't even want this location in the first place but somehow the place I selected and the place my truck was ready at were different. Was a horrible start to an already horrible day. In addition, I had no idea I need to take pictures of everything, so I had already dropped my key off before thinking "maybe I should check the website". TELL YOUR CUSTOMERS AHEAD OF TIME WHAT THEY NEED TO DO. SAYING YOU NEED A MOBILE DEVICE DOESN'T TELL ME ANYTHING EXCEPT HAVE YOUR PHONE WITH YOU! NO SHIT I NEED MY PHONE, I HAVE TO CHECK OUT THE VEHICLE!John A.
Le client n'a pas laissé de commentaire.Thomas T.
I had difficulty with the app. Kept freezing or kicking me out. Tried 2 different devices. Multiple calls made. I've used this app before and it went so smoothly, not sure what was going on.Colleen O.
Le client n'a pas laissé de commentaire.Thomas O.
Le client n'a pas laissé de commentaire.Steve S.
Great service. Ken was very helpful.Scott W.
I originally went to a U-Haul location on Stanley St in Stevens Point but the lady at this location didn't know how to rent it out so that's why I went to truck shop USALarry A.
Le client n'a pas laissé de commentaire.tom S.
Le client n'a pas laissé de commentaire.Suzan B.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Lisa R.
Great cuisine service.Ann K.
None. Great experience! Thank youEric S.
Le client n'a pas laissé de commentaire.William J.
This was a place of contact less drop off, so can't give anything above average.TONYA P.
Easy drop off. UHaul wanted to bill me because I let you know the truck was STILL dirty from when I picked it up. May want to fix your app.Michael R.
Le client n'a pas laissé de commentaire.ALLEN T.
Le client n'a pas laissé de commentaire.AL W.
Le client n'a pas laissé de commentaire.Beth M.
Everyone was very nice and helpful. The entire process was very painless.RODNEY M.
Le client n'a pas laissé de commentaire.MICHAEL V.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.JULIE L.
Great service and staff to work with!GLENN Z.
Le client n'a pas laissé de commentaire.KATHLEEN B.
Le client n'a pas laissé de commentaire.phil M.
Le client n'a pas laissé de commentaire.CHARLES W.
Le client n'a pas laissé de commentaire.Jamie K.
Very nice People.I would definitely use them again, I recommend you go by and check them out for yourself.DEBORAH C.
Trailer ready on time, great customer service.Gary M.
Make sure inside of windshield is clean and back of truck is swept out. Other than those things, overall it was a pleasant experience.Jason P.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Kip K.
Le client n'a pas laissé de commentaire.DEAN J.
Ask more information. I had to pay $397,74 for less than 48 hrs. Multiple phone calls with uhaul staff told me that Ashland was closest for the return when in fact Superior was which would have only cost me $137.00. We are so very disappointed at the cost & no one could help straighten this out when I called.Doug C.
UHaul truck was dirty inside with food and other sticky liquids that attracted bugs and such to the trailer where we were moving furniture.Sierra K.
Front left amber light didn't work.ANDREW S.
Le client n'a pas laissé de commentaire.TAMI T.
Le client n'a pas laissé de commentaire.Benjamin P.
Extremely happy with the service received on the phone and again at the store. Ken at the store did a great job of explaining everything to me.Carl S.
I had a reservation when I got there they didn't have the truck that I had reserved and then since I had a special deal for two days they told me that they don't do the special deal and I had to get the smaller truck for one day. Made me have to rush and leave a lot of stuff behind. I'm not happyCHARLENE L.
very nice and hel[ful staffERIC R.
I had another Uhaul rented already (10 truck)and wanted to use it to haul the trailer due to I was moving to a home that with the bigger truck I couldn't make it into the driveway where I absolutely had to have it. They refused to allow me to haul the Uhaul trailer with Uhaul truck I already had rented. Left a really bad taste in my mouth.Randall M.
Le client n'a pas laissé de commentaire.Mark R.
We had two rentals from a move and both drop offs were simple and friendly.GORDON R.
The half rule to change the contract should be changedDan D.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Kevin A.
Le client n'a pas laissé de commentaire.Marshall L.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.MARC Y.
Le client n'a pas laissé de commentaire.GARETT C.
Overall I had a pretty unpleasant experience with uhaul. The pick up location was fine but when I arrived and tried to check in online it said I was unable and needed a family member or friend to verify. I was right next to my mom but they refused to talk to her on my phone and only would call her on her phone. We waited and waited for the women from uhaul online to call my mom and verify. She never did. She ended up calling MY phone to verify with my mom even though she said she couldn't do that? Lots of time wasted trying to get the uhaul picked up. Then I returned the uhaul hours later with a full tank, dropped the key in the lock box as instructed and left. I then received multiple calls the next day asking if I can even picked up the uhaul because records didnt show it. I then had to sit on the phone AGAIN on two separate occasions for them to go through and re verify my information. It is advertised to be so easy which is NOT the case. Will not be using uhaul again. I would rather rely on family or friends to move.Mathilda G.
They made the process extremely smooth and were incredibly friendly. They explained everything and were extremely knowledgeable!Amanda L.
My transaction went Very Well..MICHAEL F.
Don't change locations the night before pickupScott N.
Smooth process from start to finish.Robert M.
Le client n'a pas laissé de commentaire.GARY M.
Nothing! These people really know what they're doing!Kimberly K.
Professional service and responsive. Would certainly use them again.LEE S.
Service was excellent! They even adjusted my rental needs to my work schedule. Could not be happier. ????Dave B.
This was my third attempt at getting a truck, Plainfield True Value failed twice before moving here. So do I get $100 or $50 off for my failed reservation?Stephen N.
Le client n'a pas laissé de commentaire.bruce K.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.JEREMIAH B.
Le client n'a pas laissé de commentaire.Mike L.
The guys at this location were awesome! Very fast service and very nice.Megan M.
Le client n'a pas laissé de commentaire.Mike L.
Le client n'a pas laissé de commentaire.David H.
Customer service was outstanding and very helpfulChris R.
Le client n'a pas laissé de commentaire.Kim B.
Le client n'a pas laissé de commentaire.Jennifer A S.
Le client n'a pas laissé de commentaire.Jagabish U.
Le client n'a pas laissé de commentaire.Katie M.
Le client n'a pas laissé de commentaire.Toua V.
The Truck Shop USA location is great. I have rented UHaul equipment at this location multiple times and everyone is friendly, helpful and efficient.Aaron W.
The information on the pamphlet that was given to me should have been a little bit more specific as to what to do with the key. I was a little bit lost as to what to do. It was my very first time renting and reserving a U-Haul truck. By the way, my reservation was changed about three times and the guy I spoke to on Saturday didn't feel as accommodating as I had been promised the night before. The information in the pamphlet that was given to me should've been a little bit more specific as to what to do with the key. I was a little bit lost as to what to do. It was my very first time renting and reserving a U-Haul truck. By the way, my reservation was changed about three times and they guys spoke to on Saturday didn't feel as accommodating as I had been promised the night before. The lady I spoke to on Friday said that the managers would help me and that I had to call after 10 AM. There were no managers after 10 AM. They all took off before then on Saturday morning. Not very customer friendly at all!Patricia S.
Only one person available to help with checkout so I had to wait while he took calls and answered questions over the phone.David D.
Key pick up instructions were wrong. The location did not have a gray key box as indicated. This delayed our move in. Other than that, decent location.Peter M.
I repeat.. I only checked yes I would refer to a friend because everyone moves. Unfortunately, its a lot of trouble to rent a uhaul and NO ONE takes responsibility for anything. I laughed at the last person I spoke to and said let me guess.. Thats not part of your job. Funny how NO ONE at uhaul knows what is going on. I hope to never need uhaul again..Jamie W.
The pickup process was confusing, as I put a different location in the website reservation. Then I received a call the day prior to pickup telling me where the truck actually was.Colin W.
I was totally satisified with my rental experience. Don't know what they could have done to make it easier or better.Audrey B.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.thomas C.
Truck was dispatched to the wrong location. As a result, we had a late start and put on extra miles.Michael G.
The truck was not at the spot we chose they were very rude about it ...Casey D.
Le client n'a pas laissé de commentaire.Charlie H.
Great people.. Great serviceJOE B.
Le client n'a pas laissé de commentaire.Julia F.