Customer Reviews for Truck Shop USA
(Concessionnaire U-Haul dans le voisinage)

565 évaluations

3017 Hoover Rd Ste B   Stevens Point, WI 54481

(715) 343-9020

Location Hours

  • Lun - jeu : 9h am à 5h30 pm
  • Ven : 9h am à 4h30 pm
  • Sam : 8h am à 11h am
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(715) 343-9020

3017 Hoover Rd Ste B
Stevens Point, WI 54481

Services dans cet établissement :

Location Hours

  • Lun - jeu : 9h am à 5h30 pm
  • Ven : 9h am à 4h30 pm
  • Sam : 8h am à 11h am
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

MARC Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARETT C. 
Évaluation :
3

Overall I had a pretty unpleasant experience with uhaul. The pick up location was fine but when I arrived and tried to check in online it said I was unable and needed a family member or friend to verify. I was right next to my mom but they refused to talk to her on my phone and only would call her on her phone. We waited and waited for the women from uhaul online to call my mom and verify. She never did. She ended up calling MY phone to verify with my mom even though she said she couldn't do that? Lots of time wasted trying to get the uhaul picked up. Then I returned the uhaul hours later with a full tank, dropped the key in the lock box as instructed and left. I then received multiple calls the next day asking if I can even picked up the uhaul because records didnt show it. I then had to sit on the phone AGAIN on two separate occasions for them to go through and re verify my information. It is advertised to be so easy which is NOT the case. Will not be using uhaul again. I would rather rely on family or friends to move.

Mathilda G. 
Évaluation :
5

They made the process extremely smooth and were incredibly friendly. They explained everything and were extremely knowledgeable!

Amanda L. 
Évaluation :
4

My transaction went Very Well..

MICHAEL F. 
Évaluation :
3

Don't change locations the night before pickup

Scott N. 
Évaluation :
5

Smooth process from start to finish.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
5

Nothing! These people really know what they're doing!

Kimberly K. 
Évaluation :
5

Professional service and responsive. Would certainly use them again.

LEE S. 
Évaluation :
5

Service was excellent! They even adjusted my rental needs to my work schedule. Could not be happier. ????

Dave B. 
Évaluation :
5

This was my third attempt at getting a truck, Plainfield True Value failed twice before moving here. So do I get 100 $or 50 $off for my failed reservation?

Stephen N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bruce K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Rien

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

The guys at this location were awesome! Very fast service and very nice.

Megan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Customer service was outstanding and very helpful

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jagabish U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toua V. 
Évaluation :
5

The Truck Shop USA location is great. I have rented UHaul equipment at this location multiple times and everyone is friendly, helpful and efficient.

Aaron W. 
Évaluation :
4

The information on the pamphlet that was given to me should have been a little bit more specific as to what to do with the key. I was a little bit lost as to what to do. It was my very first time renting and reserving a U-Haul truck. By the way, my reservation was changed about three times and the guy I spoke to on Saturday didn't feel as accommodating as I had been promised the night before. The information in the pamphlet that was given to me should've been a little bit more specific as to what to do with the key. I was a little bit lost as to what to do. It was my very first time renting and reserving a U-Haul truck. By the way, my reservation was changed about three times and they guys spoke to on Saturday didn't feel as accommodating as I had been promised the night before. The lady I spoke to on Friday said that the managers would help me and that I had to call after 10 AM. There were no managers after 10 AM. They all took off before then on Saturday morning. Not very customer friendly at all!

Patricia S. 
Évaluation :
4

Only one person available to help with checkout so I had to wait while he took calls and answered questions over the phone.

David D. 
Évaluation :
3

Key pick up instructions were wrong. The location did not have a gray key box as indicated. This delayed our move in. Other than that, decent location.

Peter M. 
Évaluation :
3

I repeat.. I only checked yes I would refer to a friend because everyone moves. Unfortunately, its a lot of trouble to rent a uhaul and NO ONE takes responsibility for anything. I laughed at the last person I spoke to and said let me guess.. Thats not part of your job. Funny how NO ONE at uhaul knows what is going on. I hope to never need uhaul again..

Jamie W. 
Évaluation :
5

The pickup process was confusing, as I put a different location in the website reservation. Then I received a call the day prior to pickup telling me where the truck actually was.

Colin W. 
Évaluation :
4

I was totally satisified with my rental experience. Don't know what they could have done to make it easier or better.

Audrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas C. 
Évaluation :
4

Truck was dispatched to the wrong location. As a result, we had a late start and put on extra miles.

Michael G. 
Évaluation :
1

The truck was not at the spot we chose they were very rude about it ...

Casey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie H. 
Évaluation :
5

Great people.. Great service

JOE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
5

Again, well run operation. Nice people. No surprises.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron W. 
Évaluation :
1

Wayyy overcharged. Billed me for 20 miles driving. I only drove 9! Billed me for 2 dollies and 12 furniture pads, and we didn't use any - never even broke the zip ties holding those. This is 30 $+ extra that I'm being billed. These extra charges need to be reversed.

Scott B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sterling W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leshawn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vance U. 
Évaluation :
5

Curtious and helpful staff.

kenneth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth F. 
Évaluation :
5

Très bien

Tom G. 
Évaluation :
1

charged an extra 30 $and no one will tell me why. bad business charging more than quoted!!!

Colin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cody H. 
Évaluation :
1

Okay, so, I have never in my life had to rent a truck to move anything, but I will never again go through uhaul for anything. When I first went to rent a truck, they literally had nothing available and the next place wouldn't let me use cash, which is understandable, but really annoying. I only needed a truck for a 2 bedroom apartment but the only one they even had available for some reason was the biggest one they offer, so all of my belongings were knocked over everywhere and it was super frustrating for me to deal with. I had noticed a sticker for a free storage unit for a month which I thought was awesome so i called and reserved one. When I'm about to leave to the storage unit, I check the address and it turned out they had booked one in a whole other state than where I needed it. I had then spent almost 2 hours on the phone, mostly on hold with a woman who was patient with my temper, but seemed like she was hardly there at all. By the time I get to the storage unit, I had stood in line for about a half hour while one of the workers was literally on a personal phone call. I then was charged an extra 5 $for the smallest storage unit I've ever seen and an extra 10 $for a lock that I will most likely never use again in my life. The man who told us which unit we had gave us the wrong number so we had to go back and wait in line for another 20 minutes to ask what our number really was. The building was the most poorly designed thing I had ever seen. The door had a small ridge so that basically everything on your dolly was set to fall off as soon as you get in the building unless you lifted the entire thing up. Our unit had a rat poison box in it which was exceptionally unsettling for me, and the unit itself was at least 6 inches smaller than what it was supposed to be. While sweeping out the truck, I noticed a sticker that said if it wasn't sweeped out it they would charge me 25 $and then noticed that at the end of the truck there's a foot of a bunch of ridges that made it so difficult to sweep out and I basically can garuntee that they're going to charge me regardless. I then spent 50 $filling up the gas tank to where it says even though it literally wasn't even filled up to that point when I was given the truck. The only time I didn't have a problem during this experience was when i was returning it. Parking it was simple and the man who was working with me made it a quick process so I could get home quickly. The jist of it is that this company is the real life comparison of Eugine Krabs handing Squidward a bill for a list of a bunch of moronic things, such as breathing. It's almost as if this company gives free Lobotomys to their workers.

CATHLEEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter D. 
Évaluation :
5

They were very helpful!

donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
3

Ashtray had a used cig butt in it. Cup holders were sticky. 0,99 $/mile is outrageous when you have to drive 20 miles round trip

Jeremy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GENELL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DWAINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY G. 
Évaluation :
4

Very helpful in getting everything hooked up.

William C. 
Évaluation :
3

It made it toAZ. Started out bad, wrong location , wrong size trailer trailer in poor condition. Second place was better, trailer worked got loaded up easier. We had to find the drop dealer in AZ. First time doing this, next time will know the process

Glen H. 
Évaluation :
4

Truck was nice and worked well but was pretty wet and dirty in the storage area. It is December but thought it could have been cleaned a bit better.

Stephanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valerie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
5

Would have been nice if there had been cruise control on the truck.

KATHERINE K. 
Évaluation :
5

Keep up the great customer service!

James V. 
Évaluation :
4

A good experience here with helpful employee.

dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B. 
Évaluation :
5

Rien

TOM W. 
Évaluation :
1

We received no communication from this location and it was not the preferred location we selected. And the counter person was rude and acted as if we did not already register which we did including driver's license number and vehicle information.

Don T. 
Évaluation :
4

I requested a 17' truck at a different location and an earlier pickup time. I was given a new location that was 20 miles further away (40 extra miles I had to pay for), a 2 hour later pickup time, and a smaller truck. Very poor customer service from person I talked to, to confirm reservation.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tino S. 
Non reviews have been submitted for this location.

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