Overall I had a pretty unpleasant experience with uhaul. The pick up location was fine but when I arrived and tried to check in online it said I was unable and needed a family member or friend to verify. I was right next to my mom but they refused to talk to her on my phone and only would call her on her phone. We waited and waited for the women from uhaul online to call my mom and verify. She never did. She ended up calling MY phone to verify with my mom even though she said she couldn't do that? Lots of time wasted trying to get the uhaul picked up. Then I returned the uhaul hours later with a full tank, dropped the key in the lock box as instructed and left. I then received multiple calls the next day asking if I can even picked up the uhaul because records didnt show it. I then had to sit on the phone AGAIN on two separate occasions for them to go through and re verify my information. It is advertised to be so easy which is NOT the case. Will not be using uhaul again. I would rather rely on family or friends to move.Mathilda G.
Moving Truck Rental in Stevens Point, WI at Truck Shop USA
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Stevens Point, WI 54481
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - jeu : 9h am à 5h30 pm
- Ven : 9h am à 4h30 pm
- Sam : 8h am à 11h am
- Dim : fermé
Heures d'ouverture spéciales
- 5/29/2021 - 5/31/2021: Fermé
- 7/3/2021 - 7/5/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Stevens Point, WI 54481
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They made the process extremely smooth and were incredibly friendly. They explained everything and were extremely knowledgeable!Amanda L.
My transaction went Very Well..MICHAEL F.
Don't change locations the night before pickupScott N.
Smooth process from start to finish.Robert M.
Nothing! These people really know what they're doing!Kimberly K.
Professional service and responsive. Would certainly use them again.LEE S.
Service was excellent! They even adjusted my rental needs to my work schedule. Could not be happier. ????Dave B.
This was my third attempt at getting a truck, Plainfield True Value failed twice before moving here. So do I get $100 or $50 off for my failed reservation?Stephen N.
The guys at this location were awesome! Very fast service and very nice.Megan M.
Customer service was outstanding and very helpfulChris R.
The Truck Shop USA location is great. I have rented UHaul equipment at this location multiple times and everyone is friendly, helpful and efficient.Aaron W.
Only one person available to help with checkout so I had to wait while he took calls and answered questions over the phone.David D.
Key pick up instructions were wrong. The location did not have a gray key box as indicated. This delayed our move in. Other than that, decent location.Peter M.
I repeat.. I only checked yes I would refer to a friend because everyone moves. Unfortunately, its a lot of trouble to rent a uhaul and NO ONE takes responsibility for anything. I laughed at the last person I spoke to and said let me guess.. Thats not part of your job. Funny how NO ONE at uhaul knows what is going on. I hope to never need uhaul again..Jamie W.
The pickup process was confusing, as I put a different location in the website reservation. Then I received a call the day prior to pickup telling me where the truck actually was.Colin W.
I was totally satisified with my rental experience. Don't know what they could have done to make it easier or better.Audrey B.
Truck was dispatched to the wrong location. As a result, we had a late start and put on extra miles.Michael G.
The truck was not at the spot we chose they were very rude about it ...Casey D.
Great people.. Great serviceJOE B.
Again, well run operation. Nice people. No surprises.James C.
Wayyy overcharged. Billed me for 20 miles driving. I only drove 9! Billed me for 2 dollies and 12 furniture pads, and we didn't use any - never even broke the zip ties holding those. This is $30+ extra that I'm being billed. These extra charges need to be reversed.Scott B.
Curtious and helpful staff.kenneth K.
Very niceTom G.