Thank you! much appreciated! Very friendly folks. 🙏
SERGIO L
Customer Reviews for Truly Safe Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Everything was no one
Jhon SThe staff is very professional and looks out for the customer
SHARI RThey were very friendly, helpful and made the process so easy! Great service!
SANDRA TVery friendly and helpful
Jax WService was great. Employee was very kind even when I had to reschedule because I forgot my hitch lock key. She was already out before I finished backing my truck up when returning it. I have used uhaul 4 times in the past and all were good and this time was better.
ALLEN YNothing great experience. And Honestly everyone I've made contact with at U-Haul have been some of the nicest ppl. The ppl at the San Mateo and Montgomery location were very kind as well. Merci
STEPHANIE CGreat location and excellent service.
Steven FOdd location, but it ended up being a great experience. Owner was conscientious and concerned about my experience.
James BNothing it was good as is
Maria YOutstanding customer support. When I had problems with my vehicle due to the dealership not having completed the installation of the harness, they loaned me the tools to fix the problem.
David MSweet ladies in the office overall, open Sundays , very helpful and respectful
William LSuper helpful crew
chris bI just feel they overcharged me
Shatoya Jpersonnel were great!
bill mEverything was great
Andrew PGail and Mary helped make our moving day so much easier. They were very helpful and accommodating. It was really easy and quick to both pickup and return the trailer we rented.
Larry BGreat experience from start to finish. Would highly recommend
John GKeep doing what you're doing 😊
dina jexcellent service, friendly staff!!! thank you!
John HThis was not the location that I requested for picking up the equipment. I'm not sure why you even ask where we want to pickup, since my experience is that you always send me to a different location.
Rachel MManager attempted to overcharge me for gas. Tried to charge me for 4 gallons +/- when I had only driven 16 miles. Fortunately I had taken a picture of the gas tank meter and was able to dispute charge but she made it more difficult then needed since the mileage usage was clear, 16 miles. She then asked if I had taken a picture of the gas tank meter... It shouldn't have played out that way.
THOMAS MThe check in process took 45 minutes.
Francesca ATruly Safe is my Go To for all of my moving needs. They are always professional and ready to go! Thank you for making the hard parts of my life a little easier!
Celine SBryan and his wife Gayle are amazing! They worked so well with us, they were honest about our options and what would be the best fit for what we needed. I truly will only will ever be calling this location to book a reservation. They were awesome. Thanks again.
Devida GDefinitely some of the nicest people you'll ever meet and great central location. 5 star
Anthony sThe owners are beyond Amazing. Huge Thank you
Anionette CThese guys were the ABSOLUTE BEST!
Stephanie BEasy drop off, super kind & efficient. We were even given a ride to the airport by the owner & he wouldn't accept compensation. A good man & true customer service.
Scott MThis Uhaul is the best of the best of the best
Lisa DVery nice service has everything ready, easy in and out!
Gay BGreat service great people
Karen VThe furniture dolly was not available as promised, but everything else was available and ready to be used. The worker was knowledgeable, courteous and friendly. Overall a very good experience.
Jeannie PVery helpful, all was as planned.
Scott HA+++
Harry RUhaul representative was courteous and kind and helpful regarding information about storage units nearby.
Katherine DExcellent service
Michael RI was super happy with my experience with this company. They went above and beyond and made was an extremely stressful situation for me, much better. They're great people.
Robert GThe staff was phenomenal and even stayed over at the end of her normal work hour to take care of me and get me set up. Units are secure and have easy access to load and unload.
mary bDon't have to improve anything. I really had the most help today with my move at this location that I've ever had help anywhere. It was really really wonderful.!!
Sarah HAbsolutely fantastic customer service!
Sergio Lnothing we were totally satisfied with everything about our experience with you all
phyllis JThis locations has two of the nicest people owners. Super helpful and just genuinely friendly people. Merci!
Carithrose KStaff was fantastic, location was convenient, no improvement necessary.
chris bGreat people. The whole family. Really nice!!!!😀😊
Katherine AVery nice good people
Marcos PVery friendly staff and very helpful. Overall great experience
Megan RI needed a trailer quickly as my Husbands motorcycle broke down on the side of the freeway. The folks there were very helpful and hooked up the trailer and got me on my way very quickly! They were lifesavers! HIGHLY RECOMMEND!
Mary PWonderful people. Easy to work with. Made it work for us on an emergency
Paul MEasy to return
Jared HAucun
gary SOwners were very friendly and helpful. Would use again and highly recommend.
Jean OGreat people!
Michael MGreat equipment, great customer service. Highly recommend this store.
Michael C