Le client n'a pas laissé de commentaire.
David K.
Customer Reviews for Truly Safe Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Pick up location excellent
Francisco M.Brian, the owner, was very personable and helpful. I look forward to doing business with him again.
Tim M.Whenever I'm helping a customer move from one place to another. They're always running behind schedule..! For someone that rents from u-haul on a regular basis..! If the vehicles do back at 3:00 p.m. . They should give me a 1 hour grace period to return the vehicle. Meaning that I would have time until 4:00 to return it. Because I'm usually running behind schedule. That would be a great help..! Other than that my experience with U-Haul has been great....!! I just remembered one more thing that you need to do that's very important to all the customers. You're 1-800 number does not work very good it takes forever to get a hold of an agent. You could be on hold for more than an hour or an hour and a half..! That needs to be fixed...!!
Andres L.Too much small talk
Raymond R.The couple running this place is kind, hard-working, and professional. Also, if you want to reminisce about the best Seinfeld episodes while you get your paperwork processed, this is the place for you.
Anne M.Great service! It was a pleasure talking to Brian.
Gerald D.The guy that runs the neighborhood u-haul is awesome and always willing to help,I strongly recommend this place
Ernesto I.The owners were very helpful and friendly. Theyde the whole process very easy. The equipment was clean and in great condition.
Lari J.The gentleman that helped us was very friendly. We didn't have a reservation but just showed up on a Saturday morning looking to rent a truck to move out a storage unit into our new apartment. He had several options available and we ended up just needing it for a few hours. Very easy to work with, will use this location again.
STEVEN B.The folks at 'Truly Safe Self Storage' continue to impress me with their excellent customer service. This is the 3rd time I've rented with them in 2022, and will continue to do so for all of our truck/hauling needs!
Russell L.Excellent customer service and truck was ready and clean.
Bruce E.Very friendly service. Had equipment available that other UHaul companies didn't have.
Danielle D.Great dog, and Great service 👍
GREGORY L.Nothing you are perfect
elgen M.Super helpful staff!
Acacia G.SUPER helpful and professional!
Sylvia M.The sales agent was the nicest lady ever thank you!
maria C.This location would be rated excellent if it was in a better location. The neighborhood is rough around there but the attendant watched out for you. The staff was friendly and gave great service.
Timothy L.This guy was awesome, he came right out to meet me and had all the info pulled up before I could even walk in. The process was painless!
Laurel D.Great customer service and attention. Will happily continue to rent from this location!
Russell L.The lady at the front desk was very polite and professional. Great service!
George M.Location a little hard to find, but people very nice and helpful.
Jerome W.The truck was very clean and the staff were super helpful!
marcia F.That is a tough question for this place. Being a repeat customer says more than I can continue. These folks are wonderful, I'm very fortunate to do business with them.
Teri H.The people that work here are great...wonderful service.
George C.The folks at Truly Safe Self Storage were extremely well-prepared, polite, and professional. They will definitely be my first choice next time I need a rental truck. Merci!
Russell L.great service
Peter Z.Everything was absolutely amazing. Truly amazing! Was really treated like family!
Joseph W.Super helpful manager! Quick service! Incredible experience!
Timothy J.Was first going to be charged an extra $68 for excess mileage...I drove from my old house to New one and then dropped off truck. Somehow uhaul calculated a 200 mile one way trip could be done in 170 miles...how silly
THADDEUS A R.Great people!
Chris M.Vehicle was literally clean enough to eat off of. Staff very helpful and extremely friendly. I will rent from them for my uhaul needs.
walter W.I really appreciate the flexibility and help I received when I needed to extend my truck. I will definitely rent from this place again. Merci.
Nicole S.The owners of this location were top notch and super friendly. I'll go out of my way to rent from these wonderful people. Drop off was quick, easy, and professional.
Justin D.This location is excellent. Owners care and their trucks smell great and are well maintained. I felt welcome to be a customer Thank you Adam Holbrook
Adam H.While the woman checking me in, preparing the trailer and checking lights and chains were fine, the location - however- is in a seedy - crime area of town. The "office"was a total wreck: chewed up old dog toys, tattered furniture, and just plain junk that needed to thrown out because it was in fact just plain junk you wouldn't even see at a rescue mission or Salvation Army.
Manfred D.Grateful for the service you get..
Bonnie C.Good customer service and a cool doggo.
Wesley C.Great person attention.
Ronald P.Awesome customer service
Robert M.(This is not location-specific) The online check-in system gave us a really hard time because of my husband's international divers license. That system is a headache...
Pieter N.Great overall experience!
Joseph L.While the Cargo Van I rented for a few hours was indeed newish and clean on the inside, with a mere 861 miles, the windshield was caked with bug splatter and dirt. I tried to clean the windshield with the wipers, but the debris and splatter were very much caked on and the wipers proved futile. So for the safety of everyone involved, perhaps we can clean the windshield between rental customers.
Enrique S.Staff at truly safe were very good, helpful and friendly
Malcolm M.The only problem was the battery died, recharged twice, took along to get help to diagnose the problem, caused a delay of unloading and return to Truly Safe Self Storage.
Maria A.Easy and painless QUICK return!
ERIN P.Perfect transaction!
Charles F.Excellent
DAMION H.the uhaul app sucks. doesnt work and cost me an extra 20 dollars because it doesnt work.
Curtis C.The owner of this location was extremely thorough and patient with our walkthrough!
Lien H.Very friendly and fast. Would rent again
Randell B.I want to communicate that Brian is awesome and really went out of his way to help me with the rental. He organized to help me leave my vehicle at his location, personally took me to pick up a truck at another Uhaul location, and then helped me get the autotransporter connected and everything ready to go. He is a great asset to the Uhaul brand. Great service during the time when it is hard to get a Uhaul truck in New Mexico.
Kierran M.