Customer Reviews for Turis Auto Collision
(U-Haul Neighborhood Dealer)

Évaluation :

1

The truck I was given had no air conditioning and should not be rented to another customer until it is serviced as the temperature this weekend were in the 90's unacceptable! Also many extra fees and they charged extra fees for gasoline when I put the gas right back to where it was I had a witness who seen the gauge. I have rented with Uhaul at least 8-10 times in the past but will never rent with Uhaul again.

Évaluation :

5

Theresa was great had some irritating problems trying to rent a van from quote "unmanned location" and the U-Haul app sucks. She got me a van despite problems on uhaul corporate's end & got it resolved followed up & went above & beyond. I will be using Turi's for all my U-Haul needs.

Évaluation :

4

There were sticky spills on the van floor.

Évaluation :

5

Why did I get charged $25 for a cleaning charge? The vehicle I rented needs to be looked at twice during my rental the engine just shut off. I will think long and hard before renting again. The pick up location was great when picking up.

Évaluation :

5

Maybe have the truck checked out, hard to accelerate on the highway, but maybe thats normal.

Évaluation :

5

The people were super nice and helpful

Évaluation :

5

People was very nice and truck has only 25 miles brand new.

Évaluation :

3

The van had a very heavy smell of cigarette smoke. So heavy it made my young passenger feel ill. Otherwise, the van was clean and in good condition. U-Haul corporate changed my pick up location from the original contract location .... apparently the original location no longer rents U-Haul. It would have been nice if U-Haul had informed me of the change prior to my pick up date. I went to the original location as planned, just to find out they were not a U-Haul location anymore. And trying to contact U-Haul for support is terrible. I called 4 separate times, on hold over 20 minutes each time .... finally gave up. So, my U-Haul experience this time was quite poor! But I won't hold that against the pick up location. These are mostly U-Haul corporate failures!!!!

Évaluation :

1

I Took a picture of mileage /dashboard when i drop the truck and mileage was 7032 when I drop But under invoice it's says 7037, why? On the website per mileage was $0,69 but under invoice it's says $0.89, why? This is the very small increase in my invoice but my experience with this facility is not good. This never happened to me with any other location. That is CHEATING. Shame on to this location that they can be so cheap And so such act for few bucks.