Keep everything just like it is. " If it ain't broken, don't fix it " Everything worked great. I had a few problems making the drop days , because of delays with my workers meeting the deadlines. The lady in Raleigh, N. C. guided me thru the process to change my drop off day , without any extra charges.. I don't remember her name , but she deserves a bonus in her pay check.. The timeframe was Tue. 6/15 thru Thur. 6/17. I spoke with her several times working thru the process, she was a Godsend, and made the process wonderfully quick. Thank you "Lady" for all your help.John M.
Customer Reviews for Twin Lakes Outfitters
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
South Hill, VA 23970
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 9h am à 6h pm
- Mer : fermé
- Jeu - ven : 9h am à 6h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.susan E.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.Tamara H.
Le client n'a pas laissé de commentaire.Searra R.
Le client n'a pas laissé de commentaire.KANITRADIONNE T.
Le client n'a pas laissé de commentaire.MEQURIT S.
Le client n'a pas laissé de commentaire.James-Andrew I.
Almost dropped off the key without knowing about the website to check out. We dropped it off after hours. Should have been told that by where we picked it up though.STEPHENT ODD S.
Le client n'a pas laissé de commentaire.KENESHAMICHELLE D.
Very friendly people here. Equipment clean and ready to go as per my reservation. MerciSTEPHEN M.
Le client n'a pas laissé de commentaire.WILLIELEE B.
Le client n'a pas laissé de commentaire.Edwin F.
The facility was closed and there were no signs or instructions posted for online check in. Waited 1,5 hours for customer service to change or update the facilities gps so that we could actually check out a filthy vehicle. We lost a good part of the morning and our rental time waiting. There was dental floss in the cup holder and cigarette buts and trash in the truck. I had to clean it before I put my personal items in it. In the days of COVID I would expect a little attention to wiping down a truck I'm spending good money on.Ingrid B.
Le client n'a pas laissé de commentaire.joesph D.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Eric B.
Le client n'a pas laissé de commentaire.Walter B.
Le client n'a pas laissé de commentaire.WILMA B.
Le client n'a pas laissé de commentaire.Barbie N.
Excellent personnelJudith D.
Le client n'a pas laissé de commentaire.SONYAMICHELLE C.
Le client n'a pas laissé de commentaire.TONYASIPES D.
Le client n'a pas laissé de commentaire.crystal M.
Le client n'a pas laissé de commentaire.SAMANTHA M.
Le client n'a pas laissé de commentaire.ROBINANN B.
Le client n'a pas laissé de commentaire.Landra S.
Le client n'a pas laissé de commentaire.HERMAN D.
When I returned the vehicle they person who took the key simply took the key and said that's all. Didn't look around the vehicle, didn't walk out to the vehicle, and didn't ask about the gas or mileage. Keep in mind I rented equipment that was on the vehicle when I dropped it off he did not ask about that either. A day later I get a bill for 210 claiming there was missing equipment. The customer service rep was very helpful and got it figured out and my money returned.Gary N.
The location is closed on Wednesday so I had to use the computer drop off procedure. It worked well. The location is neat, clean and very accessible since it is located on a major highway, Highway 58. .JOSEPHEDWARD T.
The owner and his wife went out of their way to make sure we got the truck and car trailer we needed. We had issues getting the vehicles and had our reservation transferred to a location that was much farther away. They called to let us know they were expecting a drop off that would fit our needs. Once the rentals arrived that we needed they called us immediately preventing a longer drive. We highly recommend Twin Lakes Outfitters in South Hill VaTracy C.
Le client n'a pas laissé de commentaire.Brittany C.
The place at the drop off location was closed with no sign or any information about the place hours, I spent over one hour on the phone just try to return the truck and trailer, first someone answer the phone and transferred me to someone else then that other person to a 3rd person and that person did Not want to provide his full name, today is Friday and still haven't received any information about the contact being close. Totally Unacceptablefredi R.
Le client n'a pas laissé de commentaire.KRISTIN T.
Le client n'a pas laissé de commentaire.SAMUEL H.
I was charged 80,00 $ for blankets that i did not pickup. I spoke with the people at Twin Lakes and they were supposed to remove the charge. This never happened.Scott F.
Le client n'a pas laissé de commentaire.KRISTIN T.
Le client n'a pas laissé de commentaire.Merbin G.
The only problem I had was the radio didn't work.Monique M.
Staff was friendly and helpful, but not ready to process the rental transaction at the scheduled time. While it was only a short delay, it does add to the stress and tension of moving day.Edward F.
Le client n'a pas laissé de commentaire.Peter W.
Le client n'a pas laissé de commentaire.Robert G.
Arrived after hours for drop off. Was charged for every mile driven over 40, when uhaul allocates 68 free miles.Tasha G.
Le client n'a pas laissé de commentaire.Carl H.
Le client n'a pas laissé de commentaire.Christopher H.
Very pleased with this UHaul center. Ils ont été très serviables et amicaux.BARBARA C.
U haul meed to improveCarl H.
Le client n'a pas laissé de commentaire.Amy T.
Le client n'a pas laissé de commentaire.Lawrence W.
Everything was great, especially the customer serviceTammie T.
Le client n'a pas laissé de commentaire.Edward S B.
Excellent customer service and very thorough with issues that needed addressing!Glen M.
Le client n'a pas laissé de commentaire.Jack E.
People were not respectful. Kept referring to me as "Buddy"Jack E.
The link for after hours return would be more helpful if sent out earlier. I had returned the trailer couple hours before I received the link. Since it uses your phone GPS and I was about 20 miles from rental location did not work for me.Richard B.
The staff at this location are very inexperienced and difficult to call. Worse yet, since the gate to the storage area is locked, we were unable to return the trailer either late Saturday or early Sunday which we had planned so when we returned the trailer on Monday as requested, we were charged 1 extra day rental for the convenience of Twin Lakes Outfitters. Either of the two locations in Clarksville would have been able to accommodate us. Note: The trailer was rented for the Bluestone Robotics Team for an off season competition to train the new Drive Team. The trailer itself was good Thank you,for providing us an opportunity to submit feedback on the Twin Lake Outfitter location. Leonard Passmore Mentor Team 1413 ph 434-374-2398 or cell 423-676-2069 Chief Engineer for Elixsys email@example.com P.
Great folks there at Twin Lakes. I would absolutely rent from there again. The trailer worked great. No issues whatsoever.ROBERT M.
Le client n'a pas laissé de commentaire.ryan W.
Super friendly. Very quick drop off!Frank L.
Le client n'a pas laissé de commentaire.chris W.
Old cigarette package in cab. Windshield wipers were terrible.Brian J.
Quick, friendly, professional service. Je les recommande fortement.Frank L.
Wonderful customer service with a big dose of southern friendliness.WAYNE N.
Le client n'a pas laissé de commentaire.william R.
I will never rent online again. It was a terrible experience. I paid online and was given location and time for pick up. 3 days later in informed I need to travel out of town to get truck 2 hrs later! 3 hours on phone with customer service to no avail. Promised 50 $check which I doubt I'll see and charged extra for truck I already paid for, terrible!James C.
Le client n'a pas laissé de commentaire.Lucy S.
Le client n'a pas laissé de commentaire.jamica N.
Nothing. Customer service was great and Auto transport worked just fine.SHEKELA L.
My experience with them was very good.John B.
Again unable to utilize my location feature and had to call Uhaul. Took me about 15 extra min to finalize my drop off and the business was closed at the time.Richard D.
Twin Lakes Outfitters is excellent in helping the customer.KAYE B.
Le client n'a pas laissé de commentaire.simon G.
Le client n'a pas laissé de commentaire.Tim S.
Go over the equipment with the customer and look for damage , the proper operation of doors, and make sure the lights work.William B.
There is only one person in the shop that knows the U Haul business. Once you get to her all is well.Douglas D.
Le client n'a pas laissé de commentaire.Michael J.
Went to return and they said I owed them 6 $and sum change for gas even tho I had proof and showed them the pics that the pick up place told me to take with the miles and gas they still charged me, they was rude all the way round like I was dumb luckily I had pics for proof just waiting for my refund before I make a complaintCurtissa P.
Great transactioncindy F.
Le client n'a pas laissé de commentaire.Candyce W.
Le client n'a pas laissé de commentaire.Electa V.
Le client n'a pas laissé de commentaire.Rebecca S.
Le client n'a pas laissé de commentaire.Gary I.
Le client n'a pas laissé de commentaire.JAMES F.
The UHaul we reserve wasent there,but we were early so maybe it was our faul,they give us the one that was there...that one had only a 1/4 of tank we were worried of that,,,so we feel it out and again close to our destination thinking that was the think to do since we rent many times before you return the Uhaul with the supose full tank,,,sorprease...not even a penny of the moey we spend for gas!Patricia S.
These are great people who are very pleasant and a pleasure to deal withMichael M.