The facility was closed and there were no signs or instructions posted for online check in. Waited 1,5 hours for customer service to change or update the facilities gps so that we could actually check out a filthy vehicle. We lost a good part of the morning and our rental time waiting. There was dental floss in the cup holder and cigarette buts and trash in the truck. I had to clean it before I put my personal items in it. In the days of COVID I would expect a little attention to wiping down a truck I'm spending good money on.Ingrid B.
Moving Truck Rental in South Hill, VA at Twin Lakes Outfitters
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
South Hill, VA 23970
Services dans cet établissement :
- Lun - mar : 9h am à 6h pm
- Mer : fermé
- Jeu - ven : 9h am à 6h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in South Hill, VA 23970
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent personnelJudith D.
When I returned the vehicle they person who took the key simply took the key and said that's all. Didn't look around the vehicle, didn't walk out to the vehicle, and didn't ask about the gas or mileage. Keep in mind I rented equipment that was on the vehicle when I dropped it off he did not ask about that either. A day later I get a bill for 210.00 claiming there was missing equipment. The customer service rep was very helpful and got it figured out and my money returned.Gary N.
The location is closed on Wednesday so I had to use the computer drop off procedure. It worked well. The location is neat, clean and very accessible since it is located on a major highway, Highway 58. .JOSEPHEDWARD T.
The owner and his wife went out of their way to make sure we got the truck and car trailer we needed. We had issues getting the vehicles and had our reservation transferred to a location that was much farther away. They called to let us know they were expecting a drop off that would fit our needs. Once the rentals arrived that we needed they called us immediately preventing a longer drive. We highly recommend Twin Lakes Outfitters in South Hill VaTracy C.
The place at the drop off location was closed with no sign or any information about the place hours, I spent over one hour on the phone just try to return the truck and trailer, first someone answer the phone and transferred me to someone else then that other person to a 3rd person and that person did Not want to provide his full name, today is Friday and still haven't received any information about the contact being close. Totally Unacceptablefredi R.
I was charged $80.00 for blankets that i did not pickup. I spoke with the people at Twin Lakes and they were supposed to remove the charge. This never happened.Scott F.
The only problem I had was the radio didn't work.Monique M.
Staff was friendly and helpful, but not ready to process the rental transaction at the scheduled time. While it was only a short delay, it does add to the stress and tension of moving day.Edward F.
Arrived after hours for drop off. Was charged for every mile driven over 40, when uhaul allocates 68 free miles.Tasha G.
Very pleased with this UHaul center. They were very helpful and friendly.BARBARA C.
U haul meed to improveCarl H.
Everything was great, especially the customer serviceTammie T.
Excellent customer service and very thorough with issues that needed addressing!Glen M.
People were not respectful. Kept referring to me as "Buddy"Jack E.
The link for after hours return would be more helpful if sent out earlier. I had returned the trailer couple hours before I received the link. Since it uses your phone GPS and I was about 20 miles from rental location did not work for me.Richard B.
The staff at this location are very inexperienced and difficult to call. Worse yet, since the gate to the storage area is locked, we were unable to return the trailer either late Saturday or early Sunday which we had planned so when we returned the trailer on Monday as requested, we were charged 1 extra day rental for the convenience of Twin Lakes Outfitters. Either of the two locations in Clarksville would have been able to accommodate us. Note: The trailer was rented for the Bluestone Robotics Team for an off season competition to train the new Drive Team. The trailer itself was good Thank you,for providing us an opportunity to submit feedback on the Twin Lake Outfitter location. Leonard Passmore Mentor Team 1413 ph 434-374-2398 or cell 423-676-2069 Chief Engineer for Elixsys email@example.com P.
Great folks there at Twin Lakes. I would absolutely rent from there again. The trailer worked great. No issues whatsoever.ROBERT M.
Super friendly. Very quick drop off!Frank L.
Old cigarette package in cab. Windshield wipers were terrible.Brian J.
Wonderful customer service with a big dose of southern friendliness.WAYNE N.
I will never rent online again. It was a terrible experience. I paid online and was given location and time for pick up. 3 days later in informed I need to travel out of town to get truck 2 hrs later! 3 hours on phone with customer service to no avail. Promised $50 check which I doubt I'll see and charged extra for truck I already paid for, terrible!James C.
Nothing. Customer service was great and Auto transport worked just fine.SHEKELA L.
My experience with them was very good.John B.