Customer Reviews for U Lock Plus Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Keep up the great work !

Évaluation :

5

Gentlemen was helpful and friendly at this location. Highly Recommend.

Évaluation :

5

I always have a great experience with this location and the guy who works there is very helpful. I had a misunderstanding this time. I got charged for 2 days but it was solved and thankyou for solving my problem.

Évaluation :

1

They deducted 101$ for 9 miles only. I put gas of 10$ extra. I don't know why it is so expensive

Évaluation :

2

The radio on the truck wouldn't turn off. It was loud and on the entire time. It was broken so we couldn't turn it off. The entire time the radio was on loud and we couldn't take any calls.

Évaluation :

2

Customer service was not good. There was snow all over the truck and we need to clear that by ourself. The agent did not even came outside for truck inspection. Will not use this location in future.

Évaluation :

1

Vehicles should be cleaned. The vehicle I took was filthy. The inside of the location was also disappointing. If I wasn't in a rush, I would not have taken the vehicle.

Évaluation :

1

I updated the reservation a few days ago to remove safemove, they still charged me the money. I filled the gas up to 3/8 but they still charged me extra for gas. They changed my reservation an hour before the pickup time, I booked it two weeks in advance and they didn't have the decency to call and change the reservation at least a day before. The guy at the counter was extremely racist. When I called to ask the extra charges, he was extremely rude.

Évaluation :

4

The instructions on the app indicated that I should enter the location and retrieve the key during pickup, however, the location was locked and someone had to go in and get the key for me. Not sure what would have happened if there was no one there to support.

Évaluation :

5

Superb

Évaluation :

1

Charge unnecessarily

Évaluation :

1

I ordered a utility dolly to help shift and i go there they said we are sold out for today. Then what's the point of taking a booking. Then you should not book if you can't deliver what you promise worst service from u haul

Évaluation :

1

Non responsive, they don't care about your value time. Don't even open door. I am not going to use U-Haul this location ever in life l.

Évaluation :

4

while check out i selected gas/oil level value wrong and got charged. In fact i filled gas and it was slightly above as compare to when i picked up the truck, there was a picture attached and person who did inspection next morning could have seen the gauge value and made correction and refund the amount charged but no one did the due diligence.

Évaluation :

5

👍

Évaluation :

1

Unprofessional staff., without asking they took extra Money, like insurance. In my knowledge it is always optional, wtr we need to opt insurance. Gentle man in the counter he clicked Him self...oops sorry, even there is no computer system. Old chap did everything in his phone.. So my experience was very poor.

Évaluation :

5

Excellent job

Évaluation :

1

I got some issues regarding my bill and as it was my first time booking u haul from this location, i just called them to get some help and they were like we can’t do anything and just hang the call(such a rude behaviour it was).

Évaluation :

5

Great service easy to book and complete return

Évaluation :

1

The merchant dealer added CWD without my consent, authorisation or any information beforehand about it. After all this, I have concluded that getting a U-HAUL was not a fair deal. It's good that your customers are informed beforehand about hidden charges, if any. My major concern here becomes that I had made sure I haven't selected the CWD while making the online booking. Upon asking the merchant dealer he refused adding the CWD, on the other hand, the customer care confirmed the merchant dealer adding the CWD. It would be good that the company and it's employees are on the same page when it comes to sharing information.

Évaluation :

5

Great staff, and very clear in their explanations of the rental agreement.

Évaluation :

1

Wrong rate was charged then agreed. It's not yet resolved

Évaluation :

1

I drive just 20 km . They charged 175 $ . Totally poor service.don't believe on u haul on this location

Évaluation :

4

The man running the location was excellent

Évaluation :

1

Probably one of the worst customer service experiences.

Évaluation :

5

Highly recommended, very nice guy ,helpful, even waited for customer even after close, appreciate it . 👍

Évaluation :

5

Vince was super helpful and even offered an upgrade from minivan to a truck on price match. I would rent again for my next move.

Évaluation :

5

Clearer pick up and drop off directions on website versus the door of the location

Évaluation :

5

Everything perfect

Évaluation :

4

You should only charge the rental fee for the truck once. For example I was late to drop off my truck but still I was under the 24 hour mark. Your rental fee especially for the equipment should be for 24hours or only charged one time. Any other way feels like your ripping people off. Or be clearer about fees that apply when late or when they apply so people can prepare rather than getting a couple hundred dollar bill they didn't expect. Also your staff should clarify late fees or extra rental fees when questions are asked.

Évaluation :

1

I will leave negative feedbacks for this location and I will make sure none of my friend or family members give their business to uhaul.

Évaluation :

2

Seal the truck from leaks! Our mattress is wet damp and unsure if useable! Usually I have a great experience but this one cost us greatly. Also I made sure I unselected insurance coverage but somehow it is there as a $16 charge. I never select insurance in any of my rentals but I know you guys default as covered so I may have missed it.

Évaluation :

1

Hire new staff. Unprofessional and disrespectful.

Évaluation :

5

Thank you excellent service and location

Évaluation :

1

I already reversed u haul from this location and when i go there to pick u haul then they ask you don't have any booking and they harassed me 1 hour and after that they charge me double. So please improve it.

Évaluation :

3

I booked a different vehicle but was told about 2 hours before that the vehicle was no longer there.. I had to work with an alternate vehicle.. except that every thing was good

Évaluation :

5

All good nothing to improve

Évaluation :

4

Van was dirty

Évaluation :

4

Everything was good at this location!

Évaluation :

1

I rented U-Haul so many times and always had a good experience but not from this 27 Edvac Dr, Brampton location. He charged me for a service I never asked for, overcharged me, and was unfriendly and rude. Vehicle was very dirty. I wouldn't go to this location again. Please don't go to 27 Edvac location, you will regret later. The man we dealt with was an older, white male, heavy set with a grey beard. I wish U-Haul would talk to this man, he's very unprofessional and has so many bad reviews.

Évaluation :

1

There was no office. U-haul was not clean.

Évaluation :

1

The service was not good and they have charged me oil charges as i even have more oil filled and I just drove 15km only

Évaluation :

1

The staff is arrogant and rude. They don't know how to handle a customer.

Évaluation :

1

This was worse i have lost my lot of money uhaul has deducted my lot of money as it should be less then 40 $

Évaluation :

4

Great experience!

Évaluation :

3

Dropping off was very much delay. I wish they had told us exact location close to where we drop our moving stuff. Truck had no gas in it. Other then that it was good.

Évaluation :

3

Make the key hole bigger. We struggled getting the key back in the return box due to the structure of the box.

Évaluation :

4

A physical sign to remind customers to return online before dropping key in box would help.

Évaluation :

3

The inside of the cab was dirty. I was quoted one price and charged something significantly more. Not going to use your services again

Évaluation :

4

Warning signs were on truck dashboard.

Évaluation :

3

They have very low inventory, and their equipment shows a engine signs. And not clean