Customer Reviews for U Lock Plus Self Storage
(U-Haul Neighborhood Dealer)

559 évaluations

27 Edvac Dr   Brampton, ON L6S5X8

(289) 323-0995

Heures d’ouverture

  • Mon-Fri: 8:30 am–5 pm
  • Samedi : de 9 h a.m. à 4 h p.m.
  • Dimanche : de 9 h a.m. 1 h p.m.
Heures d'ouverture spéciales
  • 3/29/2024: Fermé
  • 3/31/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(289) 323-0995

27 Edvac Dr
Brampton, ON L6S5X8

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am–5 pm
  • Samedi : de 9 h a.m. à 4 h p.m.
  • Dimanche : de 9 h a.m. 1 h p.m.
Heures d'ouverture spéciales
  • 3/29/2024: Fermé
  • 3/31/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I always have a great experience with this location and the guy who works there is very helpful. I had a misunderstanding this time. I got charged for 2 days but it was solved and thankyou for solving my problem.

Dilpreet Singh 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John Cumberbatch 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gagan Saini 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEERU PAUL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gurkamal Singh 
Évaluation :
1

They deducted 101$ for 9 miles only. I put gas of 10$ extra. I don't know why it is so expensive

Lovedeep singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Holmes 
Évaluation :
2

The radio on the truck wouldn't turn off. It was loud and on the entire time. It was broken so we couldn't turn it off. The entire time the radio was on loud and we couldn't take any calls.

simeran Bhela 
Évaluation :
2

Customer service was not good. There was snow all over the truck and we need to clear that by ourself. The agent did not even came outside for truck inspection. Will not use this location in future.

Rajinder Sandhu 
Évaluation :
1

Vehicles should be cleaned. The vehicle I took was filthy. The inside of the location was also disappointing. If I wasn't in a rush, I would not have taken the vehicle.

Tasha Johnson 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maninder Singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amandeep Singh 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shivam Shah 
Évaluation :
1

I updated the reservation a few days ago to remove safemove, they still charged me the money. I filled the gas up to 3/8 but they still charged me extra for gas. They changed my reservation an hour before the pickup time, I booked it two weeks in advance and they didn't have the decency to call and change the reservation at least a day before. The guy at the counter was extremely racist. When I called to ask the extra charges, he was extremely rude.

Kuljeet Kaur Sivia 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Davinder Pal Singh 
Évaluation :
4

The instructions on the app indicated that I should enter the location and retrieve the key during pickup, however, the location was locked and someone had to go in and get the key for me. Not sure what would have happened if there was no one there to support.

John Hawron 
Évaluation :
5

Superb

Sahil Sahil 
Évaluation :
1

Charge unnecessarily

Sureshpal SURESHPAL SINGH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARDIT BHALLA 
Évaluation :
1

I ordered a utility dolly to help shift and i go there they said we are sold out for today. Then what's the point of taking a booking. Then you should not book if you can't deliver what you promise worst service from u haul

Prabhjyot Singh 
Évaluation :
1

Non responsive, they don't care about your value time. Don't even open door. I am not going to use U-Haul this location ever in life l.

bhagwant Tiwana 
Évaluation :
4

while check out i selected gas/oil level value wrong and got charged. In fact i filled gas and it was slightly above as compare to when i picked up the truck, there was a picture attached and person who did inspection next morning could have seen the gauge value and made correction and refund the amount charged but no one did the due diligence.

Lovepreet Chahal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin elkins 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gurwinder Singh Gill 
Évaluation :
5

👍

Ranjeet Singh 
Évaluation :
1

Unprofessional staff., without asking they took extra Money, like insurance. In my knowledge it is always optional, wtr we need to opt insurance. Gentle man in the counter he clicked Him self...oops sorry, even there is no computer system. Old chap did everything in his phone.. So my experience was very poor.

ALOK RAMACHANDRAN 
Évaluation :
5

Excellent job

Ranjeet Singh 
Évaluation :
1

I got some issues regarding my bill and as it was my first time booking u haul from this location, i just called them to get some help and they were like we can’t do anything and just hang the call(such a rude behaviour it was).

Khushpreet Singh 
Évaluation :
5

Great service easy to book and complete return

Renato Palumbo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GULAB SINGH 
Évaluation :
1

Le client n'a pas laissé de commentaire.

sohail raja 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahsan Ullah 
Évaluation :
1

The merchant dealer added CWD without my consent, authorisation or any information beforehand about it. After all this, I have concluded that getting a U-HAUL was not a fair deal. It's good that your customers are informed beforehand about hidden charges, if any. My major concern here becomes that I had made sure I haven't selected the CWD while making the online booking. Upon asking the merchant dealer he refused adding the CWD, on the other hand, the customer care confirmed the merchant dealer adding the CWD. It would be good that the company and it's employees are on the same page when it comes to sharing information.

Shivam Gogia 
Évaluation :
5

Great staff, and very clear in their explanations of the rental agreement.

NELLO LAVIOLA 
Évaluation :
1

Wrong rate was charged then agreed. It's not yet resolved

Aamir Raza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique Naveendran 
Évaluation :
1

I drive just 20 km . They charged 175 $ . Totally poor service.don't believe on u haul on this location

NARINDER SINGH 
Évaluation :
4

The man running the location was excellent

samreen ibrahim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Givens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary-lou orleni 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Osbourne 
Évaluation :
1

Probably one of the worst customer service experiences.

SATNAM KHANGURA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harinderjeet Randhawa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Dean 
Évaluation :
5

Highly recommended, very nice guy ,helpful, even waited for customer even after close, appreciate it . 👍

Gagandeep Singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia Dede 
Évaluation :
5

Vince was super helpful and even offered an upgrade from minivan to a truck on price match. I would rent again for my next move.

Sid Garg 
Évaluation :
5

Clearer pick up and drop off directions on website versus the door of the location

Eric Powell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amarjeet singh saini 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kulwinder Kaur 
Évaluation :
5

Everything perfect

TARAMAGNANAM saravanamuthu 
Évaluation :
4

You should only charge the rental fee for the truck once. For example I was late to drop off my truck but still I was under the 24 hour mark. Your rental fee especially for the equipment should be for 24hours or only charged one time. Any other way feels like your ripping people off. Or be clearer about fees that apply when late or when they apply so people can prepare rather than getting a couple hundred dollar bill they didn't expect. Also your staff should clarify late fees or extra rental fees when questions are asked.

Rajneet Saini 
Évaluation :
1

I will leave negative feedbacks for this location and I will make sure none of my friend or family members give their business to uhaul.

GAGANDEEP ARORA 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Soham Patel 
Évaluation :
2

Seal the truck from leaks! Our mattress is wet damp and unsure if useable! Usually I have a great experience but this one cost us greatly. Also I made sure I unselected insurance coverage but somehow it is there as a $16 charge. I never select insurance in any of my rentals but I know you guys default as covered so I may have missed it.

David Koper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angrej Singh Gabbi 
Évaluation :
1

Hire new staff. Unprofessional and disrespectful.

ROBERT BASTIANELLO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sushil Virdi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Currie 
Évaluation :
5

Thank you excellent service and location

Katherine Canceran 
Évaluation :
1

I already reversed u haul from this location and when i go there to pick u haul then they ask you don't have any booking and they harassed me 1 hour and after that they charge me double. So please improve it.

Mandeep Singh 
Évaluation :
3

I booked a different vehicle but was told about 2 hours before that the vehicle was no longer there.. I had to work with an alternate vehicle.. except that every thing was good

Jigar Rajgor 
Évaluation :
1

Le client n'a pas laissé de commentaire.

rajvi pateel 
Évaluation :
5

All good nothing to improve

tajinder singh 
Évaluation :
4

Van was dirty

Joann McPherson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharanjeet Kaur 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Gavrilovic 
Évaluation :
4

Everything was good at this location!

CALVIN L DOUGLAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUNISH THAPAR 
Évaluation :
1

I rented U-Haul so many times and always had a good experience but not from this 27 Edvac Dr, Brampton location. He charged me for a service I never asked for, overcharged me, and was unfriendly and rude. Vehicle was very dirty. I wouldn't go to this location again. Please don't go to 27 Edvac location, you will regret later. The man we dealt with was an older, white male, heavy set with a grey beard. I wish U-Haul would talk to this man, he's very unprofessional and has so many bad reviews.

Baljit Heir 
Évaluation :
1

There was no office. U-haul was not clean.

Rahul Chaudhary 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa Hiles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sailesh Ramharakh 
Évaluation :
1

The service was not good and they have charged me oil charges as i even have more oil filled and I just drove 15km only

Davinder Brar 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter Bhatti 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Karanvir Pahal 
Évaluation :
1

The staff is arrogant and rude. They don't know how to handle a customer.

Himanshu Garg 
Évaluation :
1

This was worse i have lost my lot of money uhaul has deducted my lot of money as it should be less then 40 $

Bhupinder Singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiren Malviya 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEERU PAUL 
Évaluation :
4

Great experience!

Carlos Aquino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amrender singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jag Sohal 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GURPREET JOHAL 
Évaluation :
3

Dropping off was very much delay. I wish they had told us exact location close to where we drop our moving stuff. Truck had no gas in it. Other then that it was good.

pardeep dosanjh 
Évaluation :
3

Make the key hole bigger. We struggled getting the key back in the return box due to the structure of the box.

Victoria Angilletta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arshbir Kaur NA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIZITO CHIBUZO 
Évaluation :
4

A physical sign to remind customers to return online before dropping key in box would help.

Aaron Nathaniel Ramphal 
Évaluation :
3

The inside of the cab was dirty. I was quoted one price and charged something significantly more. Not going to use your services again

Carla James 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brolla Wardayonadam 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Giovanna Busnello 
Évaluation :
4

Warning signs were on truck dashboard.

Vrajendra Kashyap 
Évaluation :
3

They have very low inventory, and their equipment shows a engine signs. And not clean

Gurdeep Singh 
Évaluation :
5

Everything was smooth U haul is very organized Thank you

Piero Zizzi 
Évaluation :
5

Great service

mahoj sharma 
Évaluation :
1

We qent to get truck, they didnt have it. 45 mins out of our way they made us go,.. i put enough gas in, was at proper area i have pictures paid 70 and they charged me another 20$ I expect a credit for my next rental

Todd yetman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Baljinder Gill 
Évaluation :
3

The check engine light and traction control light were on at pickup. These issues should be resolved before the vehicle is rented to a customer

KALPESH CHAUHAN 
Évaluation :
2

Make sure vehicles are clean befor renting it out

Narine Bhola 
Non les évaluations ont été soumises pour cet établissement.

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