Le client n'a pas laissé de commentaire.
Denise B.
Customer Reviews for U Rent Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Staff was Very friendly ðŸ‘
Juan S.The first site at Stearns Petroleum didn't have my truck rental and the guy didn't have a number to call to find out where the Truck was. My Partner make some quick calls and found Tapo had one. The wait time was way too long for customer service in a situation like this. You should have a hot line for the representative at the site to call. Your Website was problematic with drop off. There was 6 customers trying to log on and the sessions kept expiring or wouldn't load at all. Phone reps were really good, wait time though was way too long.
Daniel H.It's always a hassle to get a uhaul, this place makes it worse!!!!!! NO HELP FROM THEM !!!! their advice is to call uhaul, witch seems to be good advice until you call and have to waite 45 minutes on hold because "All of the agents are helping other families", I'm thinking nothing else needs to be said
STEVEN M.Computers were down and they were rude when they asked me to check out on the app myself. Trailer brakes were making a loud clunking sound
Seth R.If these guys moved any slower, they would be going backwards. And many of the moving supplies I ordered online were not available to me. I ordered 60 moving pads, they gave me four.
GEORGE B.The systems were down and they are saying we didn't return items we never received.
Barrett B.Even though I signed in on-line the night before, yhe facility check-out took an hour. They claimed the connection between them and Uhaul was poor. The customer next to me was having the same poor experience. I won't rent Uhaul from them again.
Kerry G.Very slow service. Appears that the computers are way out of date.
DALE F.The truck I reserved was not there thankfully there was a van there otherwise I would have been SOL. It took 25 minutes to get checked out. It was an awful experience so unorganized!! Never again!!!!
DENISE C.Extra charges that were excessive, I filled up the truck with more gas than when I picked it up, and U-haul still charge me 7,50 $ I called on Monday 3/8/2021 with a complaint and U-haul never got back to me as promised. I am no long a customer at this location.
PETER E.no muss no fuss easy rent and return exceptional equipment and staff thank you.
FREDRERICK CARL A.Be quicker
JOSEPH B.Great staff and good trailer. Thank you . I will rent again.
Michael M.The pick up location staff were very nice and accommodating. The truck was clean on the inside but very dirty on the outside. The truck leaked oil enough that I had to put a cardboard box under it to protect my driveway. The brakes, when applied between 40 and 60 miles per hour, created a tremendous vibration and wobble experience that was quite scary. Breaking at moderate speeds created an unsafe condition in my opinion. The vehicle definitely not maintained to my standards. It was my first experience renting a UHaul truck and perhaps my expectations were too high. On a positive note, the air conditioner worked flawlessly and I made the 400 mile journey without incident. .
Mark H.Truck was a little used but worked great.
Kevin M.This store was absolutely amazing. I reserved a truck from a different location. Upon arrival they didn't have a truck. I called u-rent and they got me right into one. They were extremely understanding and made everything go very smooth!
Marie M.My only issue for the most part. Vehicle was left with less than a 1/8 of a tank and I left it with 5/8 of a tank. I only received a credit of 7,00 $. Vehicles should be left with at least 1/2 tank for customers. I am requesting a 75,00 $ credit for extra gas put into the tank so please credit an additional 68,00 $. Please call me regarding the same 301-922-1972. Thanks David
DAVID M.Nothing....easy drop off, plenty of parking
Robert C.Customer service a bit rude! Return times are not good had to keep trailer extra day and had to pay for that
Jorge M.The manager was grumpy and not helpful over all, questions like; do you need a truck with a ramp, do you need any dollies? Once i rented the truck it was too late and I did need those things so I didn't get done everything I needed.
john D.Please see our email sent earlier to customer service regarding this issue.
Dennis Z.The gentleman working at the rental place was very nice. I arrived 12 mins early to pick up the trailer I rented. There was only one gentlemen checking customers in. I waited about 45 minutes before I was helped. I rented the 6x12 trailer. The other gentlemen hooked up the trailer and the lights were not working on the uhaul trailer. They tried to fix it but were unable. They had to call other places to see if there was another 6x12 trailer I could pick up. The closest one was Agoura Hills. I was not going to drive to Agoura to pick up another trailer, They were able to find me a 5x9 trailer which made us have to run a few more trips but we took it. I was charged for both the 6x12 trailer and the 5x9 trailer. It is now 4 days later and I have not received a credit for the 6x12 trailer that I did not get to rent. The people working there were all friendly and polite and I have no issue with them. The over all experience was horrible and wasted 2 hours of my time that should have been spent moving.
Heather H.The on line check in and check out process is time consuming
Scott H.This place was discussing. Gary was very rude. Don was great. There was an issue because I was scheduled to return the equipment after hours. I was told to just return the equipment and take a picture that it was not a big deal. Then I get my invoice and I was charged a after hours fee. I would never do business with this company again.
Garrett I.I thought it was strange that they needed a second contact phone number and that they had to call that person to confirm the number. I have never heard of that and I really did not like it.
David M.Nada
John A.More counter staffing.
KAREN H.Extremely easy, friendly, quick, and painless drop-off experience.
Mary M.customer service
Wilfredo O.The gentleman at the front counter, although I did not get his name, was excellent! (he was wearing a Lakers hat) Very friendly, knowledgeable and kind. I rate him a 10 out of 10 stars!
DAVID G.I hated this location. Horrible customer service and poor priorities management from over the phone to in person customer. 45 minutes is unacceptable for picking up a rental item that I was first in line for. Dropping off wasn't much better. I will encourage others to never visit this location because of the lack of urgency and poor customer interaction.
Matthew W.my only complaint was the side mirror on the drivers side of the truck. The mirror was moving while I was driving. It's unstable.
Leslie W.Owner attention was to non-Uhaul renters. I was asked to wait (45 minutes) because the "paperwork for Uhaul takes 30 minutes".
Dale H.Awesome job by all there in face of this pandemic. Glad they were still open.
Michael M.I'm trying to find a number to contact someone. 661-702-9947
Sandra H.Took an hour to check in
James B.The truck broke down on the freeway when I was driving to return it. All of a sudden the truck started to shake and you could feel the engine sputtering out and it finally stopped moving. I was stuck on the freeway for about 20 minutes, then when I turned the truck back on only one engine light was on, whereas when the truck started to shake two lights came on quickly and flashing. The location is great, the people who work at the location are excellent. The truck breaking down and being charged for that day is ridiculous. That isn't the people at URent but the corporate people at UHAUL that have no representation and make the brand UHAUL meaningless with no personal sense of who the company is
Brent R.Maybe replace the radiator hoses every so often so they don't bust on a Sunday in the middle of the desert.
Wyatt S.There was some confusion/change to the online pickup process. It wasn't a huge inconvenience but the links sent to update ID photos and vehicle inspections asked for a contract # and a vehicle #â€"no combination of the information on the forms provided seemed to allow access to further steps.
Donald R.Staff was very helpful.
Glen B.Clear instructions for the drop off.
Daviddavood G.We were charged for 3 days and only had it for 2 days.
Laura B.I had no problems with location But the computer system for reserving checking in returning your equipment. you change locations as soon as soon as I was done making the reservation, computer check-in didn't work, could not down load drivers license, was dropped and held on phone calls, transferred all over. YOUR LUCKY YOU HAVE A MONOPOLY.
William M.Gary Evans was helpful when I came to pickup my 26' moving van since whomever had it rented prior didn't return it by the day prior. Yet would not use U-Haul based in my total experience. I was early and waited a 1/2 after the assigned pickup time. Additionally I was double billed for two days due to the employee of this location not checking it in that evening. I also called due to the text alerting me from U-Haul and yet that was a waste since I was calling to confirm I had returned my rental. The woman told me she would handle it but the bill was double due to no one on site or in the phone doing what they told me they would do. I than called Gary and he stated he would take care of it. I guess three times is the charm?
Arnold L.Even though I had completed most of the booking online it still took this operated over 45 minutes to complete the process. He was the only one there and moved quite slow...he found a need to talk with random people about “stuff†than help me with renting the truck. Returning the vehicle was also lengthy and full of opportunity to improve the pace and process. A frustrating experience and one that didn't have to be!
Deborah P.Please let customers know that their insurance may not cover any accidents. I had major issues loading the auto dolly. Wish I would have had some professional assistance.
Richard G.Retuned early and got charged for the whole rental. Truck smelled bad and the radio didn't work ..
Josh M.Customer service super slow. after making reservation on line it took aprox 45 mins to process paperwork. Attendant started helping me then was instructed by owner to go get a truck for other customer when he was in the middle of my transaction. He came back a little lost on where he left the process.(owner does not respect other customers, only the one he is helping) If you go to this place my recommendation is, wait for owner to help you this way you get full service. Unless you want to spend your time seeing how poorly this business is operating.
Raymundo A.No improvement needed.
James S.The personnel at U-Rent were great! The experience of using my smart phone to rent the truck was the absolute worst! I will forever curse U-Haul for going this route. Before the guy over the counter did everything, help me, etc. The experience of using the phone was to put it bluntly and sincerely, "shitty." I had to wait forever for pages to load, and once loaded, I had to take a picture of my driver's license at least seven time, because it would not "download." When I called the 800 number for help, the girl was pleasant, but downplayed the serious pissed off nature of my call for having to deal with this stupid system. I may never rent from U-Haul again.
Melecio Z.Front desk service to waited to long.
John G.Great staff that took the time to explain why I received extra charges. Very friendly. Would recommend
Kyle T.SLOW SERVICE, ATTENDANT MULTITASKING NOT GOOD CUSTOMER SERVICE.
Raymundo A.The attendant was not very friendly, and the service was slow getting out of the location.
Philip E.Always a joy to rent from Simi rents.
paul R.