Le client n'a pas laissé de commentaire.Reymundo P.
Customer Reviews for U Rent Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Simi Valley, CA 93063
Services dans cet établissement :
- Mon–FriDe 8 h am à 3 h 30 pm
- SamediDe 8 h 30 am à 12 h 30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent customer serviceJuan C.
they were very slow and not flexableMichael N.
Le client n'a pas laissé de commentaire.Gary G.
Le client n'a pas laissé de commentaire.Martin B.
Le client n'a pas laissé de commentaire.Mike E.
Le client n'a pas laissé de commentaire.DIEGO F.
Very convenient and easy drop off. Location was closed, but they were open for 24/hr drop off service. I couldn't figure out how to use my app and I didn't see a separate text to check out, but I still received by email a final invoice.Dawn H.
My overall experience renting with uhaul was not good. My rental vehicle was not available at original location & I was told it was given to someone else & also that it wasn't returned on time. I don't know which is the correct situation. I had to settle for a van & that was very inconvenient due to the fact that I had a refrigerator to move & it is required to be moved standing. I was not gonna risk damaging my appliance by laying it down in a van. It is very unfortunate & disatisfying not to get the vehicle I reserved & needed. I don't know that I can trust uhaul for future service.Leticia M.
The representative told me he sent me a link to take pictures of the front and rear license plate, as I'm taking pictures of my vehicle he comes out to ask me why I'm taking pictures of my license plate. I told him this what he said to do, he argues with me saying he said take pictures of the drivers license. Then he said he sent a link with pictures of the u-haul trailer and if there was damage I could dispute any previous damage. He never sent the link with pictures and when I brought it up to him he said that was a u-haul & customer problem, not his problem.Kristian M.
Unfriendly. I'll never go here again. Burbank-Hollywood Way are helpful and not looking for a reason to be awful.Lisa M.
Someone just came out and yelled key at me. They said I parked in the wrong place even though I was on the lot next to another truck. I told them the key was in the dropbox because that was where the app told me to put it. The lot was a patch of dirt and weeds.Scott L.
Le client n'a pas laissé de commentaire.Richard M.
The renting of the equipment was such a pain, using APP was so in convenient, even though there was service team they were not willing to help and the whole process was not convenient.Jovitha F.
Dropped off after hrs took pictures and sent inJiles M.
Do not like contactless rental.Will not do this again.TIM L.
No marked well, no parking, hard to access with truck.Brandon E.
Staff was helpful. On-line stuff with camera didn't work and even the guy behind the desk couldn't get it to work. Then when returning it, same problem. It took over half an hour with tech support and still no luck. Finally I was given an e-mail address to send the pictures to. What a pain. The issue was not with the staff, but an over-reliance on technology. However, that delay was too long.JP D.
The return process was a bit daunting to follow due to the location was closed and I was returning the rental via the link. Luckily, I checked the link before I drop the key into the return box to get all the required answers filled.John C.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.james B.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.VICTORIA B.
Le client n'a pas laissé de commentaire.George S.
They were very kind and very accommodating! Very nice store and felt very comfortable!Laura P.
Le client n'a pas laissé de commentaire.NESTOR P.
The car was smell like somebody just smoked weed insideAhmad Shabir H.
Le client n'a pas laissé de commentaire.DAVID J.
Le client n'a pas laissé de commentaire.AUSTIN A.
Le client n'a pas laissé de commentaire.WILLIAM M.
Scanning with phones is challenging for seniors, but I guess the vast majority of your customers don't fall into that category.ISAAC L.
Le client n'a pas laissé de commentaire.Gary E.
Le client n'a pas laissé de commentaire.Joseph P.
This particular Truck seems to be getting old. It runs a little bit rougher than the one we rented last week. That is probably due to the fact that last week it had 12 038,6 miles This one had 217 004 miles.Daryl S.
Le client n'a pas laissé de commentaire.IGOR M.
Le client n'a pas laissé de commentaire.Tom K.
Picking up the truck was easy and the customer service was very good!Rainford H.
Le client n'a pas laissé de commentaire.Simon S.
I don't think it was the fault of the location. There was some coffee that was spilled on the passenger seat when we picked it up. Also, we weren't able to upload all of the photos that we took prior to checking in. I kept the photos, per the front desk personâ€˜s recommendation. And the particular vehicle we drove, the steering seemed a little loose on the freeway which meant you had to re-correct the vehicle frequently to stay in the lane.NEEL U.
Le client n'a pas laissé de commentaire.David D.
Great van and great check in check out system with your phone!matt G.
Le client n'a pas laissé de commentaire.ROBERT G.
Had to close and open app multiple times before I could process return thru app. Check in process took long.MIKE N.
Le client n'a pas laissé de commentaire.Brad S.
Le client n'a pas laissé de commentaire.VISHAL P.
Outstanding customer service.nelson L.
Le client n'a pas laissé de commentaire.Debra M.
The lock for the keys needs to be in better location with good signage.Vishal P.
The person at the desk was very helpful and nice. Would definitely use this location again and refer them to friends and family.Lucio C.
The only thing was that the outside of the van I rented was fiftly, other than that, it ran well and did the job. The gentlemen that assisted me was very pleasant and helpful!Linda M.
Have the Auto Transport/trailer in better overall condition, 2 tires were pretty worn out but still managed to haul a car. Nonetheless preventative maintenance goes a long way.Douglas L.
The customer service was excellent and timely. I recommend U-Haul on Tapo Street.MICHAEL H.
The truck smelled very bad and was very dirty. We love this location though. We always get our rentals here. The process of picking up outside of hours was SUPER easy!Josephine R.
The team was friendly and detailedBrian L.
Le client n'a pas laissé de commentaire.Sid J.
Bob took great of us. Everyone was helpful.Anthony H.
The first impression we had was poor customer service... The lady was rude, annoyed, and unhelpful.... After going back and forth with her,trying to get information on the process of renting, we completed the call with a reservation. Only 20 minutes (give or take) after making the reservation, I received a cancellation email. I then called to Reinstate my reservation and explained that we did not make the "cancel". The pick up and drop off in general went smooth.... And the equipment was in good condition. Customer Service and processing seems to be needing attention.Val R.
Le client n'a pas laissé de commentaire.manuel M.
Pretty bad experience, trailer was a day late and after multiple phone calls that we would be notified ASAP about its drop off, they did not alert us at all and we had our move pushed back 24 hrs.Virginia B.
Le client n'a pas laissé de commentaire.Mark S.
The guy's were very helpful, they hooked up trailer , and un hooked it apon return.RON D.
You made it so fast & easy - cant think of one thing you can do to improve.Dawn P.
I WAS TOKD AT RENTING THAT THE PUT OF STATE RENTALS WERE ALL NEW EQUIPMENT. THIS TRUCK HAD 60K MILES NO BACK UO CAMERA AND NO CRUISE CONTOL. FOR INTER STATE IT WOULD HAVE BEEN NICE FOR CRUISE CONTROL. ALSO THE ENGINE WAS NOT UP TO THE HILLS A MAXIMUM OF 50 MILES AN HOURS UP HILL.. THERE WAS LOCK ON THE TRUCK LIKE MY OTHER RENTALS. WHEN I DROPPED OFF THE TRUCK I WAS TOLD NO LOCKS O.N THESE RENTALS.. I SHOULD HAVE BEEN TOLD WHEN RENTING.willian C.
There is no parking to be able to drop the equipment overnight. I had to arrive in the morning and wait for them to open. Inconvenient.Dale M.
Terrifying experience, trailer hitch came off because the man did not put on the trailer hitch pin back on correctly. Its a lock pin that he did npt lock back in place after removing. I was on the freeway and the trailer was swaying. Got off to find out the whole trailer hitch had come off with the ball. I had to jack up the trailer with my own jack since the trailer doesn't have one. Then i had to get another pin from Home depot. I had my children with me!!!! I could have killed us and others on the highway!!!!. I will also write a yelp review and other reviews onlineCarlos F.
Two tires on car hauling trailer were worn below warning bar and dangerously cracked between treads A disaster waiting to happenKevin P.
Extremely thorough and professional .Mark B.
I ordered two dozen furniture blankets and there were none available when I picked up the truck.Sammy G.
Everything worked out perfectly. Checking in and out was flawlessmichael L.
Le client n'a pas laissé de commentaire.Timothy D.
Dropped off after hours but facility had space to leave trailer. Received the drop of invoice following morningGabe L.
There were no blanket pads that I had specifically reserved far in advance. I had to drive to another location to pick up the pads. Also, there was no furniture dolly that I had reserved.Lori H.
Longer hour'sSTEPHEN G.
Le client n'a pas laissé de commentaire.DEAN D.
Equipment was dirty and missing valve stem covers on the tires. For a trailer travelling 1 500 miles. Might want to pay attention to stuff like that. The trailer was extremely dirty. Should maintain mechanically and have a clean appearance.Christopher W.
Le client n'a pas laissé de commentaire.Terence H.
Gentleman behind the counter was very nice and helpful, but the truck was pretty dirty inside. This location is convenient for me and this won't deter me from renting from them again.JENNIFER V.
Le client n'a pas laissé de commentaire.Bruce A.
Le client n'a pas laissé de commentaire.CARLOS M.
Paperwork is excessive. I understand checks and balances for damage liability but it seemed a bit excessive. SO many photographs of the trailer and the rigging. Must of had issues in the past ...JASON T.
Le client n'a pas laissé de commentaire.Carina V.
Le client n'a pas laissé de commentaire.Gary E.
Le client n'a pas laissé de commentaire.DENNIS S.
Le client n'a pas laissé de commentaire.NICOLE A.
Maybe lighting around the Return Vehicle Key lock box for us gals returning truck in the dark after hours.NANNETTE B.
Quick easy and friendly service. Keep doing what you do.CLYDE YOSHIO Y.
all good.Matthew U.
Customer service wasn't good. Not to friendly . The older man that helped us was nice , the other was not . Didn't get names of the 2 older men that worked there. Grab keys out of my hand when returning truck.TIMOTHY S.
Le client n'a pas laissé de commentaire.MICHAEL V.
Le client n'a pas laissé de commentaire.JOHN M.
Service is slow.EIMER O.
Always eager to help very pleasantDonald T.
Le client n'a pas laissé de commentaire.RONALD A.
The truck was not cleaned. The staff were not friendly. I felt handling UHaul as part of their rental business was more of a sideline and not a service to customers.TIMOTHY S.
The gentlemen that helped me that day were absolutely great and would recommend renting from then for any need you may have. But UHAUL . . . .your app is total bull#$%!. I had the absolute worst experience using it. If the gentleman onsite had not been able to work around your system to get me the truck, I would have been out the whole day. As it was, I had to spend an hour waiting for him to to find ways to get me the truck. Do better.ERIC K.
Everything was great just needed to get in and get out a little quicker thank youALVARO B.
Was late to return due to traffic make sure you add extra time just in case because I got charged for 2 days when only used trailer for 1DARYL D.