Évaluations des clients U Rent Inc
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U Rent Inc
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Melecio Z. le
The personnel at U-Rent were great! The experience of using my smart phone to rent the truck was the absolute worst! I will forever curse U-Haul for going this route. Before the guy over the counter did everything, help me, etc. The experience of using the phone was to put it bluntly and sincerely, "shitty." I had to wait forever for pages to load, and once loaded, I had to take a picture of my driver's license at least seven time, because it would not "download." When I called the 800 number for help, the girl was pleasant, but downplayed the serious pissed off nature of my call for having to deal with this stupid system. I may never rent from U-Haul again.
John G. le
Front desk service to waited to long.
Kyle T. le
Great staff that took the time to explain why I received extra charges. Very friendly. Would recommend
Raymundo A. le
SLOW SERVICE, ATTENDANT MULTITASKING NOT GOOD CUSTOMER SERVICE.
Philip E. le
The attendant was not very friendly, and the service was slow getting out of the location.
paul R. le
Always a joy to rent from Simi rents.
Barry M. le
The associates did not know how to check in my returned trailer. It was not entered into the computer and I was charged extra days. I will be needing to contact someone for a refund
Jonathan B. le
Took an hour to pick up the trailer and over an hour to drop off. Terrible experience. Will never go back. Completely ridiculous!!!
bill W. le
The staff was great - very helpful. U-Haul Computer Systems were terrible. It took 1.5 hours to pick up the trailer. AND I had reserved it for a totally different location and had to pick up 1 day earlier in a completely different location which was very inconvenient.
Tony B. le
I was uncomfortable leaving my 4' X 8' enclosed trailer unattended after hours but was unable to lock it up in any way and had no place to park it in my temporary housing garage. Maybe some kind of lock box with a padlock belonging to the business and a code for customers?
ty B. le
Coffee for people waiting in line
Eric S. le
I made my reservation four days in advance and booked a 24 hour rental period. I was on time to pick up the trailer and ended up having to wait more than an hour for the trailer to show up. Despite making a 24 hour reservation the staff at U-Rent called me FOUR HOURS prior to the end of my rental period stating I was late and that another customer was waiting. To make matters worse the billing system was going to bill me TWO DAYs despite only having the trailer for 20 hours of a 24 hour reservation. I WILL NEVER USE THIS U-HAUL LOCATION AGAIN.
ANDY B. le
Very Professional!!!
DAVID B. le
The gas tank started out at just below 1/2 tank. I returned the vehicle with over 1/2 tank. When I checked out the vehcile I was told to return it with 1/2 tank. When I returned the vehicle I noticed that 9/16 of a tank was circled on the paperwork and had to pay a gas charge. I'm pissed!
James H. le
Make the computer software easier for check in and check out.
TOM M. le
Be patient always a wait paperwork takes a while.