Customer Reviews for U Rent Inc
(U-Haul Neighborhood Dealer)

335 évaluations

2054 Tapo St   Simi Valley, CA 93063

(805) 416-1320

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 3h30 pm
  • Sam : 8h30 am à 12h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(805) 416-1320

2054 Tapo St
Simi Valley, CA 93063

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 3h30 pm
  • Sam : 8h30 am à 12h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great van and great check in check out system with your phone!

matt G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
4

Had to close and open app multiple times before I could process return thru app. Check in process took long.

MIKE N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VISHAL P. 
Évaluation :
5

Outstanding customer service.

nelson L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra M. 
Évaluation :
5

The lock for the keys needs to be in better location with good signage.

Vishal P. 
Évaluation :
5

The person at the desk was very helpful and nice. Would definitely use this location again and refer them to friends and family.

Lucio C. 
Évaluation :
5

The only thing was that the outside of the van I rented was fiftly, other than that, it ran well and did the job. The gentlemen that assisted me was very pleasant and helpful!

Linda M. 
Évaluation :
4

Have the Auto Transport/trailer in better overall condition, 2 tires were pretty worn out but still managed to haul a car. Nonetheless preventative maintenance goes a long way.

Douglas L. 
Évaluation :
5

The customer service was excellent and timely. I recommend U-Haul on Tapo Street.

MICHAEL H. 
Évaluation :
5

The truck smelled very bad and was very dirty. We love this location though. We always get our rentals here. The process of picking up outside of hours was SUPER easy!

Josephine R. 
Évaluation :
5

The team was friendly and detailed

Brian L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sid J. 
Évaluation :
5

Bob took great of us. Everyone was helpful.

Anthony H. 
Évaluation :
4

The first impression we had was poor customer service... The lady was rude, annoyed, and unhelpful.... After going back and forth with her,trying to get information on the process of renting, we completed the call with a reservation. Only 20 minutes (give or take) after making the reservation, I received a cancellation email. I then called to Reinstate my reservation and explained that we did not make the "cancel". The pick up and drop off in general went smooth.... And the equipment was in good condition. Customer Service and processing seems to be needing attention.

Val R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel M. 
Évaluation :
1

Pretty bad experience, trailer was a day late and after multiple phone calls that we would be notified ASAP about its drop off, they did not alert us at all and we had our move pushed back 24 hrs.

Virginia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

The guy's were very helpful, they hooked up trailer , and un hooked it apon return.

RON D. 
Évaluation :
5

You made it so fast & easy - cant think of one thing you can do to improve.

Dawn P. 
Évaluation :
3

I WAS TOKD AT RENTING THAT THE PUT OF STATE RENTALS WERE ALL NEW EQUIPMENT. THIS TRUCK HAD 60K MILES NO BACK UO CAMERA AND NO CRUISE CONTOL. FOR INTER STATE IT WOULD HAVE BEEN NICE FOR CRUISE CONTROL. ALSO THE ENGINE WAS NOT UP TO THE HILLS A MAXIMUM OF 50 MILES AN HOURS UP HILL.. THERE WAS LOCK ON THE TRUCK LIKE MY OTHER RENTALS. WHEN I DROPPED OFF THE TRUCK I WAS TOLD NO LOCKS O.N THESE RENTALS.. I SHOULD HAVE BEEN TOLD WHEN RENTING.

willian C. 
Évaluation :
3

There is no parking to be able to drop the equipment overnight. I had to arrive in the morning and wait for them to open. Inconvenient.

Dale M. 
Évaluation :
1

Terrifying experience, trailer hitch came off because the man did not put on the trailer hitch pin back on correctly. Its a lock pin that he did npt lock back in place after removing. I was on the freeway and the trailer was swaying. Got off to find out the whole trailer hitch had come off with the ball. I had to jack up the trailer with my own jack since the trailer doesn't have one. Then i had to get another pin from Home depot. I had my children with me!!!! I could have killed us and others on the highway!!!!. I will also write a yelp review and other reviews online

Carlos F. 
Évaluation :
3

Two tires on car hauling trailer were worn below warning bar and dangerously cracked between treads A disaster waiting to happen

Kevin P. 
Évaluation :
5

Extremely thorough and professional .

Mark B. 
Évaluation :
4

I ordered two dozen furniture blankets and there were none available when I picked up the truck.

Sammy G. 
Évaluation :
5

Everything worked out perfectly. Checking in and out was flawless

michael L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Dropped off after hours but facility had space to leave trailer. Received the drop of invoice following morning

Gabe L. 
Évaluation :
2

There were no blanket pads that I had specifically reserved far in advance. I had to drive to another location to pick up the pads. Also, there was no furniture dolly that I had reserved.

Lori H. 
Évaluation :
3

Longer hour's

STEPHEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN D. 
Évaluation :
3

Equipment was dirty and missing valve stem covers on the tires. For a trailer travelling 1 500 miles. Might want to pay attention to stuff like that. The trailer was extremely dirty. Should maintain mechanically and have a clean appearance.

Christopher W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terence H. 
Évaluation :
3

Gentleman behind the counter was very nice and helpful, but the truck was pretty dirty inside. This location is convenient for me and this won't deter me from renting from them again.

JENNIFER V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
3

Paperwork is excessive. I understand checks and balances for damage liability but it seemed a bit excessive. SO many photographs of the trailer and the rigging. Must of had issues in the past ...

JASON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carina V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE A. 
Évaluation :
5

Maybe lighting around the Return Vehicle Key lock box for us gals returning truck in the dark after hours.

NANNETTE B. 
Évaluation :
5

Quick easy and friendly service. Keep doing what you do.

CLYDE YOSHIO Y. 
Évaluation :
5

all good.

Matthew U. 
Évaluation :
2

Customer service wasn't good. Not to friendly . The older man that helped us was nice , the other was not . Didn't get names of the 2 older men that worked there. Grab keys out of my hand when returning truck.

TIMOTHY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
2

Service is slow.

EIMER O. 
Évaluation :
5

Always eager to help very pleasant

Donald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD A. 
Évaluation :
2

The truck was not cleaned. The staff were not friendly. I felt handling UHaul as part of their rental business was more of a sideline and not a service to customers.

TIMOTHY S. 
Évaluation :
5

The gentlemen that helped me that day were absolutely great and would recommend renting from then for any need you may have. But UHAUL . . . .your app is total bull#$%!. I had the absolute worst experience using it. If the gentleman onsite had not been able to work around your system to get me the truck, I would have been out the whole day. As it was, I had to spend an hour waiting for him to to find ways to get me the truck. Do better.

ERIC K. 
Évaluation :
4

Everything was great just needed to get in and get out a little quicker thank you

ALVARO B. 
Évaluation :
5

Was late to return due to traffic make sure you add extra time just in case because I got charged for 2 days when only used trailer for 1

DARYL D. 
Évaluation :
5

All good

ROBERT C. 
Évaluation :
3

This was a nightmare for a simple rental. I went in Friday to rent a trailer for Saturday. Spent over an hour due to poor customer competency. Then was told I have to repeat on Saturday. Took 45 minutes to redo paperwork while paying helpers to sit in truck. Uhaul has disgusting customer service! To talk, as in voice communication is impossible. If anyone is looking to rent stay the hell away from this location and U Haul!! Sorry the truth hurts

Alan G. 
Évaluation :
1

The guy that helped me was rude.

JENNA M. 
Évaluation :
5

Gary was awesome to work with. He made sure all was working before we left the lot, and also gave advice about what equipment i would need for a future project i have. Very knowledgeable and very polite

MATTHEW T. 
Évaluation :
5

We couldn't disengage the straps. Made it very difficult. Had to go back to the location to get help.

PAUL M. 
Évaluation :
2

The truck was filthy. The tires are almost worn bald and the breaks we failing.

BENJAMIN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STANLEY H. 
Évaluation :
4

Attendants very friendly and helpful

LALEH J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STANLEY H. 
Évaluation :
5

Everything went really smoothly. The only little thing I could say would have been better would be more places to tie down luggage inside the trailer.

Jon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
1

New person at register and owner did not satisfy customers 😒 waited a hour and owner said he needed to deliver a person a tractor and said will be another hour to wait till he gets back was unacceptable then I called uhaul and customer service was on it and got me out of there in 15 min thank you Uhaul and no thank you to the business..no stars but 10 for uhaul

nerces E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Great customer service!

ALI L. 
Évaluation :
4

I needed to take a picture of my DL and upload. App didn't work with duck duck go. They couldn't scan my DL. Frustrating. Nice place, nice people. System stinks. The reason I had to go to this location is because I reserved at another location, but they didn't have the truck. My 9am reservation was completed at 10. Not pleased.

bret K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH D. 
Évaluation :
5

My experience was great! The man who checked me in and out was absolutely top notch. He was polite and helpful, very wonderful older man. Thank you for all your help

elizabeth T. 
Évaluation :
5

In your many texts you must include the time the location closes. I was verifying the appointment and Uhaul was all ready closed.

Nora B. 
Évaluation :
1

Very rude workers and had no idea what they were doing. I was in there for 30 minutes just to hand over keys and sign a paper. Would not recommend for ANYONE.

Jaycee H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joanne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian Q. 
Évaluation :
1

They charged me a $20 drop off fee when I dropped off at 4:30pm. Who closes at 4:30pm? I have never been charged a drop off fee at any of the locations that I've been too. They never advised me of when they would be closing and that there would be a drop off fee. I usually avoid this location as they are also very slow. They often have long lines because they work very slowly and inefficiently. I originally reserved at a different location but they changed my pickup location without advising Me. Horrible experience.

Micah W. 
Évaluation :
3

I played my order or 2 - 26' trucks to be in Agoura Hills,Ca. Although It worked out, it was very inconvenient to have to go elsewhere to pick up 2 trucks at 2 separate locations. Very inconvenient. Once I had the trucks, things worked out - I was able to keep 1 truck for the week and make additional trips. That said, your trucks drive horribly. Very rough riding. Your “Gentle Ride Van” is a complete fallacy.

MIKE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRID J. 
Évaluation :
3

Would be convenient to return the trailer that I have rented to another uhaul location that was closer to where I was using it. It was especially inconvenient that I had to drive out of the way to pick it up. When I needed it in Canyon country,CA location. When that location didn't have it. That location just set me up in Simi Valley U Rent with out my knowledge. I found out via email as I was on my way to canyon country location. Waste of time and certainly money too.

MARK D. 
Évaluation :
2

took 45 minutes to get the rental, almost late to drop it off because of this

Rebecca V. 
Évaluation :
4

Glad they had an adapter for the wiring connection! Staff were really great!

COLIN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANS M. 
Évaluation :
5

A pleasure to work with! Thank you!

Alexander A. 
Évaluation :
5

Friendly counter person. Smooth experience.

Steve R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Denienne S. 
Évaluation :
5

Staff was Very friendly 👍

Juan S. 
Évaluation :
3

The first site at Stearns Petroleum didn't have my truck rental and the guy didn't have a number to call to find out where the Truck was. My Partner make some quick calls and found Tapo had one. The wait time was way too long for customer service in a situation like this. You should have a hot line for the representative at the site to call. Your Website was problematic with drop off. There was 6 customers trying to log on and the sessions kept expiring or wouldn't load at all. Phone reps were really good, wait time though was way too long.

Daniel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
2

It's always a hassle to get a uhaul, this place makes it worse!!!!!! NO HELP FROM THEM !!!! their advice is to call uhaul, witch seems to be good advice until you call and have to waite 45 minutes on hold because "All of the agents are helping other families", I'm thinking nothing else needs to be said

STEVEN M. 
Non les évaluations ont été soumises pour cet établissement.

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