Nothing every thing went well
Mayo C
Customer Reviews for U Rent UM
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Don't completely close for lunch
Amanda AService was excellent and I would rent there again
charles tThe only thing I didn't like was that I couldn't return the truck back to a location closer to my house because it was a local rental
FRANK AWindshield was covered in bugs. Truck had a shimmy about 55 mph. Only 1/2 tank of fuel.
Glenn SBest customer service ever!!
ELAINE WTruck stunk of cigarettes and was dirty when we picked it up.
Christopher WThe agent showed us a video on her phone of her niece getting rear ended and told us about how she was in the hospital recovering. It was quite a crash! I hope she's doing better.
Cary GThe woman where I rented the Uhaul never asked me where I was bringing Uhaul back to. I told her I was dropping it off in Magnolia near my storage unit. She was on the phone with her daughter the entire time and she never gave me a receipt. This was not the arrangement and you will refund me the $230 you wrongful took from my account, if I had received and receipt saying I needed to return it to Huntsville, I would have corrected it before I left the rental building. Thank you Beth Townsend
Beth FAt first, had issues with the ability to share location, however the UHaul online chat help was able to resolve. Very smooth return process online.
Pedro PGreat customer service. Bravo zulu.
Bonifacio SLois was extremely accommodating, she is true professional.
DAVID ENo improvement required, but the Agent requires the greatest complement for her customer service and personality. She made everything seem to be flow so easy. Will be happy too return to her location.
bobby tN.D.
Yolanda SIt didn't look as though the back had been fully swept out beforehand.
Cindy CConvenient and friendly.
Dianna RCan't think of anything to improve on. In the last few years I have Used uhaul a few times. Happy to say merry I was treated very well By the Huntsville Tx location.
GAYLE SGood experience
lb lThis place is sooo friendly. Had a blast talking with the owner. She was awesome
BECKY WQuick service, very accommodating and helpful. Would highly recommend.
JOHN RClean the truck. The website was also down when I attempted to check it in after hours
Joshua BVery professional, very knowledgeable very friendly very understanding, explain everything.
jerome lThanks for everything.
Tammie RThe experience was quite easy and the vehicle was very clean and easy to operate
Leigh WReceptionist was very helpful.
brandon rThey were open on a Saturday for us to drop off the truck. Don't know if this is normal, but very much appreciated. There was a problem with being charged an extra day, which was corrected by the area manager immediately. I appreciate Kenneth contacting me and fixing the problem.
Kenneth VApp doesn't work
doran sNothing!!!!
ELISHA MTruck had no gas lady sent co worker to put gas with a 20$ truck only had half a quarter of a tank u-haul said it was 1/4 but it wasnt. Then they charged another 54$ on top of the $154 that i got the truck for because the gas wasnt at 1/4 of a tank. They are bullshit never again!
ARIEL AI received very bad service recently when renting a truck, I ordered 3 dozen of furniture blankets to carry my furniture very well covered and when I went to pick up the truck the blankets were not inside the truck as they had told me they would be, nobody called me to tell me that they did not have the blankets available. Being a Sunday when many Uhaul stores are closed, I had to go buy at a store the blankets and I spend $179 I spent this money that was not in my plans to spend
Jose RMrs Lois if spelled correctly is an amazing lady.
Leroy TEverything was awesome. And they had great customer service! I will most definitely be renting here again.
Nalkio MI dropped off on Sunday, when the location was closed. Your online return app wouldn't work on my phone, and I had to get my friend to do the check-in. No instructions were provided for my return, other than the location. I locked the truck and was about to drop the key in the box when I saw the sticker that said I had to use the online app or face a penalty fee. Providing better instructions for after-hours drip off would be helpful.
TOM Cmy experience with uHaul was amazing, staff was friendly and very helpful, wouldn’t change anything.
PAMELA FIt took 2 days to rent equipment. Your ap is not user friendly. It was terrible. Get a software upgrade and make it easier to rent
Jeffrey MProbably the dirtiest U-Haul truck I have ever rented. Unwashed inside and out. The passenger window and windshield were covered in what appeared to be dog slobber. Exterior hadn't been cleaned in quite some time. Windshield wipers were ineffective.
BRYAN MAlways first rate customer service with a smile... much appreciated!
ROBERT MYour team provided outstanding service and they are extremely professional too!
timothy rThe location was fine and the attendant who helped with getting my reservation was great. The biggest issue is with the truck itself. The inside of the truck was filthy. I had to clean it with my disinfectant wipes. The dirt that came off that thing was awful. If I did not need the truck, I would have left it there. It was convenient for me to pick up and drop off at the same place, but they definitely need to take better care of the trucks they are renting. I am not sure if they knew how dirty that truck was. I made a point to tell the attendant when I returned the truck. There were apologies made.
Marilyn JThe staff was informed, helpful, and efficient. keep up the good work.
terry pLois was GREAT! Such a great customer service rep.
donnie c