Évaluations des clients U Save Park Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U Save Park Self Storage

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Mark E. le

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the man working the office was very helpful and friendly

amanda S. le

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Le client n'a pas laissé de commentaire.

Sean L. le

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I was not informed that I would need a "gate code" in case of return AFTER hours of operation when returning the truck. I tried calling the place to inform them that I needed to return the truck, but was informed by a callback to leave it in a different location which was a block away.

Zachary S. le

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Le client n'a pas laissé de commentaire.

Rachel H. le

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We were locked in the gates after moving for an hr. The inside was closed, customer service never answered the phone, & the person on the online chat said he couldn’t get ahold of the area manager. After moving for hrs. The guy gave us the wrong exit gate code. A man finally let us out after returning his U-Haul.

John S. le

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Le client n'a pas laissé de commentaire.

bob L. le

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Le client n'a pas laissé de commentaire.

Peter N. le

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We were very pleased with the whole rental process both over the phone as we reserved the truck and also at the location for pick-up, all was handled well :) Thanks, we will call again.

Andrew N. le

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Service was not very helpful at pick up, very confusing to return truck. Truck itself was great!

Christopher B. le

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Le client n'a pas laissé de commentaire.

Joe S. le

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Darla was very helpful and knowledgeable. She gave me some advice that made my U Haul experience even better than it usually is. Darla did a great job , Thank You Darla !!!

Leonard B. le

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Le client n'a pas laissé de commentaire.

Frank S. le

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Friendly service

Scott G. le

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Le client n'a pas laissé de commentaire.

Terry F. le

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Facility is not available for self-drop off.

Brian A. le

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Le client n'a pas laissé de commentaire.

Courtney M. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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Le client n'a pas laissé de commentaire.

Kayla S. le

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Charge the correct amount for insurance coverage, give users information on return charges. Be present when needed. Haven’t been able to get ahold of anyone for the almost double charge on my U-Haul

everette B. le

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Le client n'a pas laissé de commentaire.

Samuel A. le

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great place. great equipment. Darla (manager) was great. Highly recommend

Ian G. le

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Le client n'a pas laissé de commentaire.

Peter B. le

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Everything went well. The attendant was knowledgeable, professional and helpful. The only issue we had with the rental was that we were unable to contact the location by phone when we had a question.

Andrew G. le

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The building was hard to find. Better exterior signage would have helped.

Eric R. le

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Le client n'a pas laissé de commentaire.

Sarah S. le

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I didn’t know about the passcode to get in. Have the person who calls to confirm share the passcode.

Laurence W. le

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The man at the office was the absolute best part of my expirience. The technology aspect is where there were many downfalls. I couldn’t get insurance online before hand. And also the drop off website that I was supposed to visit upon returning the keys just didn’t function at all. I really hope I’m not charged more because of this

Charles H. le

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We reserved a van and got a truck instead. The mileage charge was based on the estimated mileage not the actual mileage As a result I was overcharged $8.25. Phone calls to this location were not returned. If we drove a greater distance than estimated, would the miles that exceeded the estimate be at no charge?

Rushi P. le

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Your app/self-pick system is atrocious. I tried to login in through the website on mobile, and after I entered the verification code, it took me back to the login screen. I tried this 3 times. Then I downloaded the app and when I logged in my reservation wasn't even there. Then when I entered my reservation number into the app, it said that it couldn't be found. Essentially, I would not have been able to login at all and pick-up my U-hual if nobody had been working there that morning. One of the worst customer experiences I have ever had.

Alexandra B. le

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Le client n'a pas laissé de commentaire.

Brian O. le

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Excellent experience. Agent went above and beyond to help me out!

joe H. le

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Don’t double book my original truck that I ordered. It was a real pain that I had to scramble last minute to find a new truck. I even called Uhaul the night before to confirm my order. I will more then likely never be using uhaul again.

John H. le

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What a great service! The only problem was that I ended up paying for way more gas than I actually used because it wasn't full when I picked it up.

Pablo R. le

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My experience with uhaul are always amazing and excellent, I can always count on getting a truck when I need one, the associates are always helpful and kind. I’ll always recommend uhaul to my friends.

Ralph S. le

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Le client n'a pas laissé de commentaire.

Samuel H. le

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The location waited until 4:20pm to process my return, despite the truck being back by 2:30pm. This allowed them to fraudulently charge me for an extra rental period. They are not answering their phone and are not returning my phone messages. This in my opinion is completely scammy behavior and to experience something like this has guaranteed I will never use your services again.

Nathan K. le

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I drove the rental less than 10 miles. The next day I received an invoice charging me for 317 miles. I e-mailed and left two voice messages for the company but they didn't call me back.

Kyle P. le

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Le client n'a pas laissé de commentaire.

Karen H. le

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Le client n'a pas laissé de commentaire.

rhonda C. le

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Nothing. Great customer service

anna J. le

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I was told by my pick up location that they had me down for three days. I told him I just needed the truck for one day he said that ok. When you turn the truck in they will just charge you for one day. I pick the truck up on 5/25/19 and returned that night at 10:30 pm put the key in night box. Sunday I received my invoice through e- mail from the location I drop it off at they had the returned day down for 5/26/19 so when I went back up there they told me I was supposed to use a uhaul app on my cell phone which I was not of wear of and for me to call the location I pick it up from. So I did and they put a disputed in for me. So the moral of the story is remember to use app if returning early. Waiting on decision.

Trenton B. le

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Missing dolly, missing sheets. Had to wait around for 15 minutes in Pending state when doing mobile check out.

Ashley W. le

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Everything went smoothly and i was in and out quickly.

Travis O. le

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Truck was dirty. Also missing moving dollies that were rented.

Rachael S. le

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The person working was very kind, engaged and informative. It was a terrific experience. She was so helpful. I appreciate the ease of using Uhaul on line and the convenience of the locations.

Josh G. le

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Le client n'a pas laissé de commentaire.

Bruce D. le

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I rented a truck for just a couple of hours. There was trash inside the cab that we did clean out as we left. Worst part about day was when we were trying to return the vehicle. We pulled up to the gate to return the vehicle after 7. Our code was invalid. It read something to the effect of code was no longer valid. I called a few phone numbers and after 15 minutes managed to get a gut on the phone.He did mention that he was told by the lady on duty that the code would expire. That tells me she knew we were not going to be able to get back in. Why she did not get us a valid code is a great question. Poor customer service. ... luckily another person showed up to enter the area. As they went in I just followed behind them. When they left I did the same thing. I just slipped out. I did not feel like waiting for anyone to come let us in to get our car out. Your on call emergency guy was on his way I know. I do hope the next time there is better communication.

Apoorv J. le

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Le client n'a pas laissé de commentaire.

Carlos P. le

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Nothing everything was great

David F. le

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Le client n'a pas laissé de commentaire.

Jeremy A. le

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Le client n'a pas laissé de commentaire.

Steven D. le

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Le client n'a pas laissé de commentaire.

Tyler S. le

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Le client n'a pas laissé de commentaire.

NASER N. le

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Clearer instruction for location of key drop off (actual location did not match instructions) Provide gate access codes at check out!!

Kevin L. le

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Le client n'a pas laissé de commentaire.

Jim Q. le

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Le client n'a pas laissé de commentaire.

Shane C. le

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They left me with less than a quarter tank of gas, so I had to maneuver a 17ft vehicle in/out gas station. Fill up the gas at/above 1/2 tank gas.

Dan D. le

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Le client n'a pas laissé de commentaire.

Teresa R. le

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Truck was stuck in ice when I arrived to rent; another customer had to pull it out with a tow rope. Ceiling of truck leaked. All of my belongings were wet -couch and mattresses soaked all the way through. Was charged $45 for fuel..drove a lousy 17 miles AND put $20 of gas in myself. Rental desk clerk was nice; but remaining experience unacceptable. Will not rent from this location again.

STEVE S. le

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Le client n'a pas laissé de commentaire.

Tom D. le

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Truck was dirty with loose tobacco when I arrived, location said it was open but when I arrived no one was there working, I didn’t receive the moving pads or dolly, was told I would be contacted within the next two days about the rental, but it took a couple weeks. I wouldn’t recommend u haul to anyone, I have deleted the app and would rather use any other service besides u haul in the future, really bad experience from start to finish.

William P. le

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Our truck was covered snow and got stuck trying to leaving its parking spot. The gate to leave the facility was also broken..so i had to climb over the gate and drive through the entrance.

Sheri S. le

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I was very frustrated to have received a different vehicle than what I arranged. Your service agent was very friendly and respectful as he explained it to me but, regardless, I made the reservation particularly to have that vehicle and was not pleased that it was given to the customers who arrived before me.

paul C. le

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Le client n'a pas laissé de commentaire.

Haley P. le

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Instructions for drop off not clear. Gate broken and code not given, ended up waiting around a lot and calling the number provided, waiting in cold weather. Would go into an actual store if I ever use Uhaul again

Nathaniel S. le

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The truck's engine was very weak and we had trouble maneuvering if because of this

Syl W. le

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Everything’s fine so I have nothing to say !

casandra W. le

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N/A

Alexia K. le

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The van was covered in snow and a thick sheet of ice. It took 25 minutes to scrape it off in -10° weather. The power steering also seemed to be not working well in the cold. It was an overall miserable experience.

William W. le

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Temps when I arrived were 15 to 20 below and truck was buried in snow and not ready for pickup. Having rented U-Haul in the past, this was by far the worst experience I’ve had. The equipment wasn’t ready and I had to carry out to my truck- 2-hand trucks/ 2-4 wheel dollies/ 1 dz. moving blankets. The following day (return day) it was historically cold. The truck wouldn’t start (dead battery) went to several places looking for jumper cables and they were sold out. Called the location to tell them of the situation and nobody answered. Had to drive to the location to explain my situation and was told by the female office worker that I had “all of her dollies”, the male office worker questioned if all of the jumper cables “in the world” were sold out. I was told to contact the U-haul roadside assistance, which I didn’t opt in for coverage and maybe they would help me. When I was finally able to return the truck (4 hours late) I was informed I would be charged an additional day. In between all of this I had to load and unload the U-Haul and begin unpacking. U-haul did not live up to my basic customer service experience expectations.

Victoria S. le

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The only small issue I had was that there wasn't washer fluid in the tank and it was a bright sunny day so hard to see through a dirty windshield. Not a huge deal as there was a gas station on my route so I could clean it but would have been nice not to have to worry about it. Everything else about my experience was excellent, especially the woman working there!

Joshua V. le

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Le client n'a pas laissé de commentaire.

Jacob W. le

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Great! effortless! Thank you so much!!!!

Joseph C. le

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No one answers the phone or returns your voicemails. I was locked inside without a code to leave. Wasted 45 minutes.

Danielle F. le

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Le client n'a pas laissé de commentaire.

Dani F. le

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Le client n'a pas laissé de commentaire.

Bennett H. le

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Thanks Darla for going above and beyond!

Cassandra C. le

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Le client n'a pas laissé de commentaire.

Paul M. le

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Le client n'a pas laissé de commentaire.

scott H. le

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Le client n'a pas laissé de commentaire.

Sean M. le

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Truck was dirty on the inside and out. I also never received a receipt.

Jason M. le

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The truck was fine. The person at the facility was shockingly rude and unprofessional. It’s no surprise this location was already rated very poorly.

Shebi D. le

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Make sure to tell people that the drop off location will be closed. Change the address so it takes you to the right place. Make it not so dark so you can see what you’re doing

Matthew L. le

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The tire pressure in the front left tire was low. The instructions were not correct in getting my vehicle at first.

rudy B. le

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The person renting me the truck said the gas was at 7/8 full, but was really at 3/4. You got 5$ extra gas from me to bring it to 7/8 full.

Christopher L. le

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Le client n'a pas laissé de commentaire.

Jonathan A. le

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The vehicle was very dirty and it was indicated that I would have to pay for it. Picking up a vehicle before the office is open is a horrible experience. We had to stand out in the cold for about an hour to get the vehicle. My experience was terrible and I wouldn’t do it again.

Kim B. le

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Le client n'a pas laissé de commentaire.

Dj T. le

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Le client n'a pas laissé de commentaire.

BRAD D. le

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Thanks for your help! Smoooooooth

KATHRYN S. le

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Never picked up the rental because the truck was behind a security gate and the code did not work. The manager completely refunded/canceled my order so no money was lost, but it was still somewhat inconvenient. If you rent here, get your truck out from behind the gate before the office closes.

Nancy W. le

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Excellent service. Courteous and helpful staff.

Eric F. le

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I only was given the gate code when I picked up the truck. I was not given it upon return, so it made returning the truck difficult.

MAUREEN S. le

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Le client n'a pas laissé de commentaire.

Ian P. le

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Truck was not ready until one hour after our scheduled pickup time. Had to wait to be contacted by field manager to get into facility. Equipment we had rented was not with truck, so we had to move without it. Field manager guaranteed we’d be credited for these errors, but the receipt I received today does not reflect the pricing he told us. Very disgusted with this location overall.

Daniel B. le

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I reserved the truck at 8:30 and they didn't open the gate for me until 9am. The truck was supposed to be outside the gate and it was not.

Frank C. le

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Le client n'a pas laissé de commentaire.

Rick S. le

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I would not recommend U-Haul to anyone. This is not specific to this location. My experience was worse than poor, it was painful! Conflicting information, broken promises, inconsistent pricing and availability. No location answer their phone including this one. In fact, trying to call to confirm 3 times got nothing but "mailbox is full". This is ridiculous and no way to run a business. They must be little competition for U-Haul or you would no longer be in business.

William O. le

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I had a great experience. No particular suggestions for the location. However, your website told me I needed to bring additional identification to my pick up, suggesting a passport and one other secure form if ID. Don't you think that's a littke excessive?

Parker N. le

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It's a little sketchy returning the equipment at night. Someone followed me out after I punched in my code. I didn't even know they were there.