Your rep (Amber) was very nasty to me. She pretended she couldn't find the truck when we returned it before 6:00 p.m. as the young man told us. We used the gate key, put in the same amount of gas, cleaned the truck (I swept it real good and folded up the rugs). Then she tried to pretend you all close early on Saturdays when the young man told us it's @6:00 and if he's not there what to do and that is what we did. I don't appreciate her getting smart and I told her I was going to talk to headquarters which I haven't yet but I will.Barbra M.
Customer Reviews for U Save Park Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Saint Louis Park, MN 55426
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 1h pm / 2h pm à 6h pm
- Samedi :
9h am à 4h pm
- Dimanche :
9h am à 1h pm
Heures d'ouverture spéciales
- 12/24/2021 - 12/25/2021: Fermé
- 1/1/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Scott G.
Le client n'a pas laissé de commentaire.Mark W.
We arrived and could not get in to return the truck Finally managed to connect with someone who provided temporary code. She was great! Unfortunately, we had no idea manager would be at lunch. Was very frustrating.Mark R.
Le client n'a pas laissé de commentaire.BARRY M.
Timmel (sp?) was so kind. His professionalism was fantastic. Also, his tolerance helping a dummy like me with my phone and technology business was very helpful. Thank you so much Timmel. Patience is a virtue and you embody that trait walking me through the process.THOMAS S.
Le client n'a pas laissé de commentaire.EVREN A.
The new building was across the street from the old U-Haul parking lot and office building. It would've been helpful if there was a message or sign stating to go across the street. A UPS delivery person and I had no clue so he could not make the delivery. I had to call customer service to have them let me know that the office was across the street for the storage building.Eng X.
The website wasn't working but the employee was helpfulNIKO A.
Le client n'a pas laissé de commentaire.PHILIP P.
Le client n'a pas laissé de commentaire.Patrick B.
It'd be helpful to know a second form of ID or phone call is going to be needed.Laurence J.
Given wrong order number and unable to get in contact with clerk during office hours.ERIC J.
The gate was locked and I had no way to get in or out. How is this designated as a 24/7 drop off point?AUSTIN P.
Didn't have a code to get in the door for after hour drop offSarah E.
Update your software program! I'v lost count, how many times the information that the attendants typed in became frozen or disappeared all together. This doubles or triples the time necessary for signing in/up.PATRICK B.
Truck was clean but odometer was off and the rubber gasket seal around the driver's door was falling off. It's a bit tight getting in and out of this location as well. But the desk clerk that helped us was courteous and efficient.STEVEN K.
Tamel was very customer focused and professional- thanks for making my move easy!CRAIG H.
Le client n'a pas laissé de commentaire.Joe H.
Not a problem with this location, but the mobile check-in process. I opted for the mobile check-in, but when I arrived at the location, it would not recognize I was there, so it didn't work for me. I was able to check in at the office (great service) but office was closed when I returned the truck. Mobile check-out did not work for me, and I waited on hold for an hour to speak to Uhaul customer service, only to be disconnected before I could speak to somebody. I was charged a 20 $fee for not completing mobile check-out. I've requested a refund, but have not heard anything. I don't have more hours to wait to speak to somebody on the phone, so I'm disappointed in this experience and extra unexpected expense.Andrew W.
The phone e-mail links were different and less informative than a previous rental from U-Haul one month ago at a different location. They wanted to change a penalty fee for not using the U-Haul app.MARK H.
Make sure employees know what they are doing. Did not give accurate information. 0 customer service skills did not look at me at all. She told us we needed to download the app and take pictures before we left then take pictures when we returned we had struggles setting up and I count from the app when we called 800 U-Haul they said we did not need to download the app or take pictures before I spent more time in check out and return then it did to pick up the item unload and go back to U-Haul to drop off it was a terrible experience extremely frustratingPaul M.
IDK, the service was great. Easy fast check in and p/u. Run was just as smooth. The way you operate makes for a smooth transition. Moving can be do upsetting. Mine was super.Rita B.
Good shipping or moving one place to another thanks a lot U haulTUN N.
Le client n'a pas laissé de commentaire.WAYNE S.
Le client n'a pas laissé de commentaire.Jason R.
Keep up the good work.Samuel B.
The staff is a bit rude. It made us uncomfortable.Mian-Moaz U.
Charged 26 $for gas even though I returned it with the same amount that I got it (3/4 of a tank). I paid for gas on my credit card and still got charged by Uhaul. The woman behind the desk said she would fix it when I told her the link was charging me. Nothing changed on the final bill when she checked it in.Sarah M.
Better serviceRAVI P.
Customer service rep was excellent! Very friendly and helpful!JASON V.
Le client n'a pas laissé de commentaire.BARBARA N.
I was overcharged for my rental. I returned my rental earlier than expected, and not only that, I only put about 10 miles on my rental, which was 20 miles fewer than my estimated driving distance, but I was charged for driving 70 miles and the photo I took on the app can verify that. Plus, constantly changing the amount I was charged is ridiculous when I upheld my end on the estimation on how long I needed the truck as well as how much driving I was doing.Noah M.
Le client n'a pas laissé de commentaire.NINA G.
I scheduled my reservation for a UHAUL dealer in Minneapolis. When I got there, they told me my reservation had been moved. I had not been informed of this prior to my arrival. This ended up costing me more money as I was charged MORE mileage than I originally had planned for and cost MORE to refill the gas tank. I am not sure I will reserve another truck from UHAUL after this experience.BRITTANY B.
The online check in and check out is very cumbersome. Doesn't work well with Safari. Had to go through Chrome to make it work at all.Mark K.
You should work on you app, came to return truck and had to wait 2hours for some one to show up in the office, cos the app was not working for me to complete the return transaction.John A.
Re: vehilcle. There were problems with starting the ignition.Also, a metallic clanging sound...like exhaust or heat shield problem. And, truck puts out an occasional high pitched squeal. Both office people ay this location are stellar! They are professional, helpful and kind. They go the xtra mile.Andrea E.
Le client n'a pas laissé de commentaire.Kelly S.
Le client n'a pas laissé de commentaire.EMILY KAY G.
Le client n'a pas laissé de commentaire.PETER L.
Nothing. Everything went great and the guy who rented us the truck was hilarious!NICOLE D.
Timmel did and excellent job of getting everything ready for us to pick up the truck.Edwin W.
Le client n'a pas laissé de commentaire.MATTHEW I.
Timmel, was very pleasant to work with !LISA K.
Le client n'a pas laissé de commentaire.Sarah B.
Le client n'a pas laissé de commentaire.Scott F.
This is primarily a self storage facility so it wasn't immediately obvious it is also a u-haul location. No problems with the drop off. If you have furniture pads, be sure to fold them prior to returning. I did so, and the agent told me I would have been charged extra if I hadn'tPETER N.
When I showed up, it took over half an hr to get the truck. And the employee wasn't sure which truck I was supposed to use. I paid for 3 dollies and furniture pads and none of the equipment was in the truck. When we returned to try to get equipment, the attendant was no where to be found. We called 10+ times, no answer. Had to go to another facility. It was a huge headache and it delayed my move by 1,5 hrs. Not to mention then had to go to that separate facility to return the items which was a lot of extra driving and stress on a moving day. Truly will never go back to this location and will recommend no one else go there.Lauren J.
We had reserved our U-Haul for pick-up prior to office open. The employee working close on the prior day had not put the key into the lockbox for us and the window of the truck was left open in the rain. We called and were told to wait ~20 min for the office to open. Luckily, we were helped quickly and readily upon office open. The furniture blankets we had requested were also not set in the truck, but we were able to get those as well. Drop-off was very easy, and as the office was still open we were able to return the truck quickly. While entering the location was easy for pick-up, I can't recommend this location for equipment pick-up outside of office hours. However, once there the office staff were helpful, polite, and apologetic for the delay.Samuel H.
Le client n'a pas laissé de commentaire.KEVIN P.
Agent at pickup facility made me wait fro 1230 until 2 to get my truck so he could have lunchJOHN O.
Le client n'a pas laissé de commentaire.Ren O.
Holy Jesus your mobile app is hot trash. If you're going to force people to use it to check it make sure that it can actually upload pictures. It took 3 phones to finally be able to get the odometer picture to actually upload, and I triple checked to make sure the permissions were correct. I will do my best to never have to deal with U-Haul ever again because of this.Max W.
Le client n'a pas laissé de commentaire.Petrit X.
Timely Graham is awesome and super helpful! Great to work withMolly S.
Sales Rep was very pleasant and helpful.EVETTE M.
Returning the vehicle was a headache. You should not make your customer turn the truck around in a small space and parallel park it. The fact the you get charged if you don't is absurd. The online check in for the vehicle also did not workDavid S.
Le client n'a pas laissé de commentaire.STACEY M.
Le client n'a pas laissé de commentaire.DAVID L.
Hard to get to and lock gate when called for help was told to call the 800 number at u-haul.Robert H.
Le client n'a pas laissé de commentaire.Sydney S.
I would update your website to not allow people to book for windows of time that the location isn't open. I booked for 7-11 but they weren't even open for me to pick up a truck until 9. Then they still expected me to return the truck by 11, which was unreasonable. It was just unfortunate that it threw the rest of the day off getting a two hour delay in when we thought we could get started.SARA C.
Le client n'a pas laissé de commentaire.J P L.
The facility professional I interacted with was absolutely excellent, great at explaining things, and appropriately Friendly. His great attitude alone makes me want to chose this location in the future and recommend it to others.JAI N.
Great service, easy, clean and on time.BRIAN P.
Le client n'a pas laissé de commentaire.Dennis H.
Le client n'a pas laissé de commentaire.Wade V.
Le client n'a pas laissé de commentaire.MICHAEL B.
Place of pick up was helpful. A little hard to get to especially with cKathy C.
Le client n'a pas laissé de commentaire.Grace W.
Le client n'a pas laissé de commentaire.Camille M.
Manager is personable, professional and helpful. I would highly recommend this location.ANDREA E.
Le client n'a pas laissé de commentaire.Morgan V.
Le client n'a pas laissé de commentaire.ANIL S.
Le client n'a pas laissé de commentaire.Jason C.
Le client n'a pas laissé de commentaire.TERRY G.
Send gate code. Let app enter pictures and correct gas and milage infoYona C.
Appreciated the pre check out call to make sure they had the correct dolly for us. Excellent service. Thank you.Stephen R.
The guy at the front was great. We own a company and he was a great business man and hopefully we can work to give eachother more business in the futureELIZABETH H.
Le client n'a pas laissé de commentaire.ELLIOT S.
There was no information given about getting into and out of the gated area. We needed another customer to let us in and out because the office was on lunch. No one was available to help us get out of the gated area. Thankfully a bystander told us a code to enter into the gate key pad. This information needs to be given to all customers, especially the ones using Truck Share 24/7 when it is not required to have an employee help with the return.Amanda M.
Bad website and customer service. Couldn't get into location for self-service pickup because it thought we were in the wrong location (we weren't) and had to wait 2 hours for customer service to finally check in for us.david N.
Your representative was very nice!Adam B.
Le client n'a pas laissé de commentaire.arte wais I.
A code was not supplied to access the gate into the facility. The person on the other end of the intercom seemed very bent out of shape that I needed to be let in to return the truck. Updating the return instructions to include a gate code for this location would be useful. Merci.Garrett O.
A little bit of a squeeze to get Park your truck when you're done. I suggest bringing someone with you to help you parallel park.ASHLEY K.
The dolly's I reserved and paid for we're not in the truck when I did virtual pick up. I had to come back after business hours opened and was told the location had none and basically too bad.Kristen S.
Le client n'a pas laissé de commentaire.Katie H.
It took us over an hour to get into the gate, unlock our key, retrieve our truck and exit the gate. The 24/7 pick up option was extremely frustrating and further from easy than I could explain in words. At that point it would be easier to wait until the location is open to not have to deal with the headache of not being able to login and get the key, all while waiting on hold with no support for over 45 minutes. Once we returned the truck the worker complained that he had to wake up at 4 am to get our truck ready because â€œwe waited until 5 pm to order for the next morningâ€ which wasn't true. We ordered 2 evenings prior. I shared this with the worker and he continued to vent about his boss and complain about waking up early which was uncomfortable and unprofessional. Did not have a good experience through the app, 24/7 pick up or drop off. We would greatly appreciate being contacted about our experience and even more so would appreciate a refund of some sort. At this point wouldn't recommend this location or pick up process to anyone. Would not choose uhaul again either.Karisa P.
Le client n'a pas laissé de commentaire.Jason F.
Le client n'a pas laissé de commentaire.DALE T.
Le client n'a pas laissé de commentaire.Diane P.
Le client n'a pas laissé de commentaire.JASON F.
Le client n'a pas laissé de commentaire.COLTON F.
I rented a UHaul for Sunday, April 18. On Sunday I went to confirm my UHaul info via my iPhone. I was not able because the UHaul server was down. I drove over to UHaul to pickup the truck -up with a high level of frustration. There was another customer ahead of me when I walked in the office area. The women behind the counter was explaining that the server was down and she was very kind in explaining the process that needed to be followed. She apologized for having us give her the same info that was in the system. - but she could not access because of the server being down.She was so professional, kind, and sensitive to our level of frustration. By her explaining to us the situation and with her kind demeanor - my level of the frustration-was gone and I drove away being a happy customer. When I reflect back on Trish Sanford's excellent customer service - I hope UHaul is appreciative of her being a great professional Customer Service Representative. Thank you Trish - I will be back because of your service and kindness.Esther W.
The only issue was that the cab had a very strong stench of something.Diana H.
I was charged for loving blankets that I did not receive! I also wasn't helped in dropping off the equipment and no one answered the phone to help. I felt treated differently and ignored. Horrible experience! Please fix. I will never recommend this service.Cherish O.
No one was there to help me when I arrived. When I called the number posted I received a very unfriendly tone for calling even though I was there at my scheduled pickup time and was told the employee would be there in five minutes. Then, the employee didn't appear to know how to look up my registration or to have any knowledge of the online reservation system including whether or not I had already paid. All in all, I would not recommend this business to anyone.Joel C.
Make sure someone is in the office during business hours. Make sure YouTube videos are up to date.Mark G.