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Brian P.
Customer Reviews for U Stor It Gary Avenue
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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when you go to pick up your truck to move, UHAUL should already have ALL the information, it took us 40 minutes to complete the tasks that were needed, you ask for a 2nd number, you should say you will be calling that person ASAP and they have to answer. I will NEVER do this again.
Heather S.The whole check in process was a little confusing. I had set it up to do the self check in because I was told that the location wouldn't be open at the time I was there, but they had been open for half an hour. I drove over to where the pick up was, but then had to drive around once I was told via the app to pick up the keys at the front desk. It was all a little confusing.
Lindsey P.The location and person on site were great, however the customer service of U-haul while trying to check in with the app was absolutely terrible. We were literally delayed almost an hour and a half (arrived for our pick at 8:00am as schedule, left the lot at 9:25am) due to incompetent and/or unwilling customer service employees (my receipt and screen shots prove this timeline and these interactions). I made three attempts after leaving with the truck to reach someone in customer service…all three times I was on hold for longer than 20 minutes and never got in touch with anyone because I had to eventually hang up and get stuff done. This service was absolutely terrible on top of an already extremely busy and stressful day. I would never recommend this to anyone, nor will I ever use it again.
Richard M.I like that you facility is off the "beaten path" I was able to get rental equipment 2 weekends in a row. That's unheard of right now.
Douglas P.Would have rated it excellent except that I had reserved an appliance dolly, confirmed with the location prior to arrival that it was in the truck and then was told when I arrived that never had one.
Jeffery W.Met my requirements; no problems
Ronald B.I like the convenience of renting a vehicle at the same place I can store equipment.
Douglas P.Very friendly they did great!
James D.I had looked for several months for a storage unit/u-haul. The truck was very reasonable and drove well and the storage units are easily accessible and very well maintained. The staff is also Excellent
Deborah K.Better parking 20' truck was in ver tight spot and key box wasn't labeled.
William G.U-Haul needs to hire more people for their call center and make the online check-in process easier. I signed up for the online pickup process but after reading how onerous it was (U-Haul must call 2-3 people to verify your identity/take and upload photos) I called U-Haul and waited more than 30 minutes to talk to someone at U-Haul to switch my reservation back to the in-person pick up process. Once I got the truck--smooth sailing.
Kirk S.Prompt friendly service. Good clean equipment. Highly recommended
JOHN S.Wonderful service! Thank you very much! Extremely happy
Sally Z.Key fob for the van did not fit thru the orange drop box slot. That required an extra trip to drop the key off the next day. Very inconvenient. Good thing it was not out of town
Jill L.False gas charge. Truck in terrible condition Unsafe to drive
Ihor K.One employee was wrkg that afternoon and was out to lunch when we arrived to drop off the U Haul. We waited 15 min for him to return .
KURT S.Well run office, brand new van was great. Courteous and intelligent help. The overall experience was excellent.
mark H.The truck guide at signup is in way too small a typeface to be readable on a mobile phone.
Michael A.The pickup location was going through a renovation so it's really hard to judge the facility itself the people were fine it was easy pick up in and out and I was gone. The gentleman hook the trailer up for me answering any questions made sure I was comfortable did a fantastic job. Now the trailer itself after leaving the pickup location, I realized the surge brakes did not work or were not working effectively. Thankfully the size of my truck and its ability and a light load we're not affected by the lack of the trailers braking power. I did however pass in this I formation to the drop op location store so the trailer could be serviced.
Scott G.Fast Freindly Service.
August B.friendly and helpful staff!!
elizabeth W.The helpful people, clean office, and safe parking lot are all five star quality experiences, and the truck drive like new. The online (computer and phone) applications are a disaster. I registered 3 different ways, not being able to complete the full registration due to various problems, especially the photo upload app.
Kevin S.Salina was very helpful trying to find a larger vehicle for us at the last minute. She even contacted other facilities on our behalf. We were able to get the vehicle we wanted at her facility at the very last moment when it was returned early. It saved us a lot of aggravation of making 2 trips to move my daughter.
Lawrence Edwin J.Great experience
Brian B.Keys can't be picked up without any in-person interaction. There was no one available to pick up the keys from for 35 minutesâ€" despite having a reservation on the books. I had no choice but to wait which caused delays for movers and other time sensitive obligations during the day.
Ryan C.I am being double billed for tolls
FLORENCE I.You couldn't do worse
ROBERT R.Service was excellent
FLORENCE I.Read above. Fix ur computer system.
John W.Have aquate mileage on paperwork
Frankie C.GREAT
Larry V.Make sure the tank of gasoline is full, I only drove about 5 miles and I have to put 20 $dollar of gas. Thanks...
FRANCISCO Z.Make sure truck is clean and clear of snow when renting in the winter. The 30 min it took to warm this truck up and clean it off ate into my hour rental leaving me with 3,5 hours. Also when I returned, the employee working the front desk couldn't be bothered because he was on “break†and refused to come to the door, he yelled leave the key on the floor have a nice day??? Very strange. I will not be returning as a customer
David R.The mobile check-in/check-out was easy and fast. Everything exceeded my expectations.
Paul B.was not contacted until 1PM the day before that the truck I rented could not be picked up at this location or dropped off at the location confirmed on my reservation. needless to say, I was not very happy with the your central reservation service.
james H.Perfect experience 10/10
Timothy M.Service was excellent
FLORENCE I.They weren't wearing masks when we came in.
Marcelo A.Clean the inside of the windows too
Paul J.Representative was unaware the rental was being dropped off since it was turned in early.
AUSTIN D.Smoothest rental I ever had. Thanks!!!
JOHN S.Awesome service
jay P.Alex was very helpful both when I started and for return. I would think about getting new tires. When it was raining the wheels sounded like they were spinning and that there was poor traction. The truck did not swerve or have any control problems though.
Daniel B.Waited around 40 minutes after arrival to receive the truck. Employees couldn't access Uhaul system to start reservation. “System downâ€
Marc P.Great Service!!
Mike C.Nothing and keep the good work. I always use this location for any rental truck or storage. Very nice place.
Syed R.Great Service!!
Mike C.Fast and easy check in and out
Andrew M.