Le client n'a pas laissé de commentaire.Lawrence Ifeoluw O.
Customer Reviews for U Stor It Gary Avenue
(U-Haul Neighborhood Dealer)
Pour nous contacter
Carol Stream, IL 60188
Services dans cet établissement :
- Mon–FriDe 9 h 30 am à 5 h 30 pm
- SamediDe 10 h am à 4 h pm
- DimancheDe 10 h am à 2 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
There were a couple times where technology was not working correctly or just taking longer than the sales person wanted. Printing was a problem once. Inputting information into the tablet was not working and a call for help was needed, delaying the contract informational gathering process.Terry S.
Le client n'a pas laissé de commentaire.Cierra J.
Le client n'a pas laissé de commentaire.Terry B.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Kathleen N.
UHaul representative was outstandingâ€¦ super professional! Vehicle was great! Rates incredibly reasonable.Lance B.
Everything was easy. Straight forward and well working. Perfect experienceEMILIAN S.
Le client n'a pas laissé de commentaire.jeffrey W.
Le client n'a pas laissé de commentaire.CHAD R.
Le client n'a pas laissé de commentaire.Jeff W.
Still have gotten a receipt.William P.
I was charged $15,52 for gas even though I refilled the tank to the level it was when I initially rented the truck. Also the cup holders in the cab were filthyStephen S.
Le client n'a pas laissé de commentaire.francisco Z.
Tires were so out of balance they hopped down the road when the trailer was emptyJames J.
Le client n'a pas laissé de commentaire.Todd S.
Le client n'a pas laissé de commentaire.Patricia W.
Nice people to do businessBurhan B.
Only complaint was that I was able to make a confirmed reservation online at a closer Uhaul location, then a day or so before pick-up I got an email that the equipment was not going to be at the reserved location (West Chicago). The new location (Carol Stream) was much further away and an inconvenience for pick-up and drop off. This has happened to me twice in the last year for different locations. Very frustrating that that happens after a confirmed and successful reservation. On the flipside, the team at the Carol Stream location was great to work with and very, very helpful. Merci.Mike D.
Le client n'a pas laissé de commentaire.Jim A.
Le client n'a pas laissé de commentaire.Scott N.
Great service. Great equipment.EMILIAN S.
Le client n'a pas laissé de commentaire.Ryan N.
Le client n'a pas laissé de commentaire.Douglas R.
Le client n'a pas laissé de commentaire.Yohance M.
Le client n'a pas laissé de commentaire.TINA F.
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.JEFFREY G.
It seems there was a problem with my scheduled pick up time and I was told to call customer service after one hour and four minute wait on hold I hung up I took a chance and went and picked up my truck.William C.
Le client n'a pas laissé de commentaire.Denise R.
Le client n'a pas laissé de commentaire.Angelo C.
I turned in the truck and from what customer service has told me it has not been entered back into the system. I have not received my final bill.Timothy P.
The equipment was mostly fine. But the cupholders and cab storage areas were covered in spilled, sticky liquids. The U-Haul share app did not work and I lost 2 hours of moving time sitting in a parking lot.Abrahm P.
24/7 truck share was a horrible experience. I will not do business with uhaul in the future.Joseph S.
Le client n'a pas laissé de commentaire.Brandon D.
I reserved the truck for 7:30 am and couldn't get it until after 10am . I also have not received a receiptTwila C.
Le client n'a pas laissé de commentaire.Marian M.
I've used this location twice and am quite pleased with the friendly customer service as well as the equipment.Michael M.
Le client n'a pas laissé de commentaire.Joseph L.
Le client n'a pas laissé de commentaire.Jerry P.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.patrick M.
Le client n'a pas laissé de commentaire.Denise B.
Le client n'a pas laissé de commentaire.Beth B.
Le client n'a pas laissé de commentaire.Cathleen B.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.robert M.
I wish I know how many miles I went today and am I going to get some money back because I have not herd yet and I turned it back in around 1230 today that all ty again it was a big help robert karkerRobert K.
The people at the location were very helpful at the counter and did all the work to hook up the trailer. Very pleased with the service. I had trouble with the online uhaul order. I input 24 hours and it wanted to charge me for 25 hours ( 2 days). reservation verses confirmation was confusing. All the upsells were quite annoying. Charge more and have qualified, live people, such as at the location, would be my recommendation.frank C.
The woman behind the counter was friendly and helpful. She made everything easierThomas H.
Was told they would call the day before my reservation and no one did.Rosemary G.
Customer service was excellentpeter D.
the staff was really helpful and easy to work with. It's confusing at this site where to return the rented items since they are not stored near where the office isElaine M.
Le client n'a pas laissé de commentaire.Canstance S.
Becka Was Awsome Great easy and Fast Service !Ian P.
Communication issue on both sides. We didn't know we were taking the tollway and they didn't tell us we would have to pay for tolls. This site is not a U-haul site. We went through 2 tolls. I asked if we were responsible for them after we got back. We had to go through a process to pay the tolls.David S.
Le client n'a pas laissé de commentaire.John V.
I had general question and gene who said was from corporate told me that me asking questions was with sarcasm just because I asked can I get a walk around with one of them to make sure the truck was good. Anything I asked was a problem and was told numerous of times that they can just cancel my reservation. I asked if I can pay with cash? Gene and Becca said no but you can cancel reservations. It was a general questionâ€¦ gene even told me I can cancel because how you ask questions are sarcastic I asked is this how you talk to customers. I feel the level of professionalism is horrible or maybe because of my ethnicity I was racially profiled. Becca snatched paper work from me because I asked her to release the break of the truck and she also told me would you like to cancel because you seem not to know how to work the vehicle. Mind you it was not busy it was early in the morning I was the only customer. I feel that how they treated me was poorly. I'm a woman also mentioned to gene after he made his comments how it offended me he then said I'm just a sarcastic person because I wanted clarification on renting the U-Haul. I wouldn't recommend this location. I'm very disappointed in the customer service. They also charge me for a dolly and didn't have one knowing they didn't I asked why not just take it off they made it such a big problem that they had to call somebody to remove the fee! Horrible I will never which is bad and a inconvenience it's so close to my house. Gene has no respect for women yet alone a woman with color!Aisha A.
The before hours pick did not work. Information needed, like you have to be there within an hour of reservation was never communicated. lack of directions on HOW to pick was also missing. But Thanks to Justin and Beca all worked out. They were friendly, professional and kind. Due to their customer service we not only had good move, but we will be renting a storage space. What could have been a disaster turn out well because of Juston and Beca.TED T.
Le client n'a pas laissé de commentaire.Dino R.
Keys were not in the box they were supposed to be. so I had to wait over an hour to get my truck costing me $250 because I had a crew of people standing around for hours that I payed for. I was supposed to get 2 dozen moving blankets they were not in the truck but I was billed for them. I would like someone from uhaul to contact me about these itemsChris R.
Le client n'a pas laissé de commentaire.Paul A.
The entrance door is poorly marked The drop off area is poorly marked Staff just took my keys and said I will get an electronic copy of the check out and I was all set. They never checked me out. I had to call and ask them why I didnt receive my receipt and they said they had not received the truck - had been on their property for 24 hours - "oh sorry". Make sure you ask them to give you your check out receipt.Matt H.
The truck was clean, but oldDAVID R.
Le client n'a pas laissé de commentaire.CHARLES W.
staff was very friendly and accommodating !frank C.
Le client n'a pas laissé de commentaire.MONEIDA D.
Perfect trailer to rent! Perfect people to help rent through too! And thats why I am a repeat customer.Michael P.
Air in the back left tire was low.... Made me slightly nervous, other than that, I applaud you allalex B.
Le client n'a pas laissé de commentaire.Stanton T.
Le client n'a pas laissé de commentaire.Melissa W.
Le client n'a pas laissé de commentaire.Kathy W.
Nothing. Best service ever!Matt H.
Le client n'a pas laissé de commentaire.Mikayla P.
Online rental said â€œrental purchases are guaranteed to be in your trailer on pickupâ€. I rented 24 moving blankets. Only 6 were available. I was not charged for the 18 blankets that were missing. I needed 24 blankets, or I wouldn't have rented them. Please don't use terms like â€œguaranteed â€œ if you are unable to do that.Al W.
The app based pick-up kept loosing its internet connection at the site. What should have taken 10-15 minutes, took an hour. Also, the seal between the cab and the box was leaking. We had to drive in a few rain showers and water kept running in and down our shoulder harnesses - soaking our shoulders and back. Finally, the rear door cable on the right side came off its spool making it very difficult to close the rear door.Michael B.
The ignition needed fixing. It was hard to turn on.John S.
Le client n'a pas laissé de commentaire.Krunal P.
Le client n'a pas laissé de commentaire.Muhammad K.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Sarah B.
The app is not very good. If you are in the middle of something on the app it can erase all your work if you accidentally push back.Paul B.
Le client n'a pas laissé de commentaire.Amy R.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.JOSEPH L.
Le client n'a pas laissé de commentaire.Ian S.
I was returning a 15' truck and a car carrier. The drop off area was pretty narrow and I wasn't comfortable backing up very far. Perhaps someone familiar with the facility and maneuvering a truck/trailer could have parked and separated them for us.John M.
Was told rented equipment was in truck and it wasn't.Nancy O.
Excellent customer service. Very organized.Mark M.
Overall everything was great 5 out of 5, from the customer service at the front desk to picking up the car. My only suggestion is to have better signage on finding the key Dropbox. I figured it was by the front door, but I had to drive around the whole building to find it on the back end corner of the building. Which I had missed a couple times because I had dropped off the truck at night time and there wasn't much light around.Enrique G.
Le client n'a pas laissé de commentaire.Sophia V.
Be more specific on the location of the lockbox (i.e., SW corner). I ended walking around the entire building. Also, please provide lockbox video instructions PRIOR to pick-up. Gaining access to the lockbox was NOT intuitive.Jack B.
Was clean and the lady was nice, but was in the back eating food, and when I asked her a question, she said, I have to referred to U-Haul that she couldn't help me out or answer any questionsRebecca L.
Le client n'a pas laissé de commentaire.TIMOTHY G.
Le client n'a pas laissé de commentaire.Samantha G.
Customer service was poor on Both puck up and drop off location they are not helpful I was disappointed with this RentaMesele G.
The bed of the truck was covered in broken plastic pieces, the person that used it before us obviously had something break and didn't clean it up nor did this location so I had to clean someone else's mess. I also got the truck and it had next to no gas, I had to hurry up to a gas station.Taryn S.
If the dozens of times I've used U-Haul it's pretty much always bad but in different ways. I keep hoping someone will come along and disrupt the company but the network is already so strong. This time I tried to use the app to check in but it kept glitching. My friend got a text that they would call her to verify but then never did. Like ever. Then the office I needed to get the keys from were closed for an hour so I just hung out and paid hourly for movers that did nothing waiting on me. Then the app kept glitching and gave me an error message to â€œtry again laterâ€ when I returned it. (I have the screen shot). So I just dropped the keys in the box and left. I'm assuming they'll charge me extra for something like usually. But what choice do we really have other than U-Haul. The location was fine. Its never the locations fault. They were nice enough. It's always U-Haul. Just a terrible service with no real competitors with any real market share to make them change the crappy job they do. And yep, I'll use them again. Cause what else will I do.Daniel E E.
Le client n'a pas laissé de commentaire.Steve F.