Communication issue on both sides. We didn't know we were taking the tollway and they didn't tell us we would have to pay for tolls. This site is not a U-haul site. We went through 2 tolls. I asked if we were responsible for them after we got back. We had to go through a process to pay the tolls.David S.
U Stor It Gary Avenue
(U-Haul Neighborhood Dealer)
Pour nous contacter
Carol Stream, IL 60188
- Mon–FriDe 9 h 30 am à 5 h 30 pm
- SamediDe 10 h am à 4 h pm
- DimancheDe 10 h am à 2 h pm
- Retour client 24 heures
Services dans cet établissement :
One-Way and In-Town® Rentals in Carol Stream, IL 60188
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Attaches de remorque
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Camions à vendre
Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I had general question and gene who said was from corporate told me that me asking questions was with sarcasm just because I asked can I get a walk around with one of them to make sure the truck was good. Anything I asked was a problem and was told numerous of times that they can just cancel my reservation. I asked if I can pay with cash? Gene and Becca said no but you can cancel reservations. It was a general questionâ€¦ gene even told me I can cancel because how you ask questions are sarcastic I asked is this how you talk to customers. I feel the level of professionalism is horrible or maybe because of my ethnicity I was racially profiled. Becca snatched paper work from me because I asked her to release the break of the truck and she also told me would you like to cancel because you seem not to know how to work the vehicle. Mind you it was not busy it was early in the morning I was the only customer. I feel that how they treated me was poorly. I'm a woman also mentioned to gene after he made his comments how it offended me he then said I'm just a sarcastic person because I wanted clarification on renting the U-Haul. I wouldn't recommend this location. I'm very disappointed in the customer service. They also charge me for a dolly and didn't have one knowing they didn't I asked why not just take it off they made it such a big problem that they had to call somebody to remove the fee! Horrible I will never which is bad and a inconvenience it's so close to my house. Gene has no respect for women yet alone a woman with color!Aisha A.
The before hours pick did not work. Information needed, like you have to be there within an hour of reservation was never communicated. lack of directions on HOW to pick was also missing. But Thanks to Justin and Beca all worked out. They were friendly, professional and kind. Due to their customer service we not only had good move, but we will be renting a storage space. What could have been a disaster turn out well because of Juston and Beca.TED T.
Keys were not in the box they were supposed to be. so I had to wait over an hour to get my truck costing me $250 because I had a crew of people standing around for hours that I payed for. I was supposed to get 2 dozen moving blankets they were not in the truck but I was billed for them. I would like someone from uhaul to contact me about these itemsChris R.
The entrance door is poorly marked The drop off area is poorly marked Staff just took my keys and said I will get an electronic copy of the check out and I was all set. They never checked me out. I had to call and ask them why I didnt receive my receipt and they said they had not received the truck - had been on their property for 24 hours - "oh sorry". Make sure you ask them to give you your check out receipt.Matt H.