Location de camion de déménagement à Carol Stream, IL chez U Stor It

This comment is for Regional U-Haul, not U-Stor It. Regional needs to fix this truck. The starter on the 17 ft truck needs to be replaced and you know about it. Yet, instead of fixing it, you keep putting it back into the rental fleet. FIX IT!!!! before a new renter gets stranded and your reputation is ruined.

Thank you for making my rental so easy. No issues experienced and the girl working the counter was spot on helpful!

Michael and his team are great, friendly even in the face of a crazy amount of inbound activity at their location. I had a need for a uhaul on 2 different occasions, my experience with the first transaction was so well i made it a point to rent from them for the second rental.

The key pick up/drop off can be improved. I had to pick up keys in the office which was fine. But then at drop off the app didn’t tell me where to drop off the keys. I presume this is because the office was open so it didn’t recommend a drop box. But the person was away on break (this is reasonable). I think it would be best to make the drop off and pick up of keys be with the lock box. I picked a lock box at random as a reasult which I’m sure will cause some confusion on the back end. But I didn’t know what else to do.

The app needs some work from the user experince point of view. The app requested to enter data but I couldn't see the data..the field to enter the odometer was horrible... The app didnt tell me what to do with the keys upon return... Customer experience on the app needs a lot of work

Very courteous and expedient service by the woman behind the desk

Everything was great. Lower the price?

Overall, the staff is very friendly and helpful, I can’t think of anything that can improve the service, I was very pleased by it .

My reservation was switched to Carol Stream due to availability. * I wished I had known before my Fiance & I drove to Chad's Towing in St. Charles, we were met by the Angriest Rudest & Awful public servants ever. This must've been the owners wife , she brought in 3 children and continued her anger from inside her residence. I will forever warn my Customers to stay away from Chad's Towing..

When I picked up the truck I was told the gas tank was full and to bring it back with a full tank. The gas gauge was on Full when I started the truck. My starting mileage was 107180.0. When I was done I filled the tank as instructed. It took 6.380 gallons of gas costing $17.73. I returned the truck with an ending mileage of 107188.6. A total of 8.6 miles! There was no way I could use that much gas only going 8.6 miles. The truck was not left idling. The equipment had to be faulty or I was lied to about the tank being full or both. Either way I will never use a U-Haul truck again.

I had a great experience. The employee that helped me was awesome.

Great service. Staff member stayed a few minutes after hours to help me. Very appreciative.

Truck had check engine light and smelled of fuel. Drop Box was not clearly marked or visible for odd hours drop off

Customer service was the best I’ve dealt with using U-Haul. Very efficient and excellent service provided.

I called the Carol Stream location this morning because I noticed that my account had been double charged. I brought this concern to a man, I believe, is named Michael. He was talking down to me and acting like I was supposed to know why I was doubly charged. He accused me of extending my reservation 3 times and when he realized he was wrong he didn’t even off an apology. I asked him why I was charged both $92 and $48 and he said “what do you mean? $92 + $48 equals $140 and that’s what your total was” this came as a surprise because my estimate was $90. So I asked him why it was so expensive and then he continued to have an attitude and said “you drove 102 mile as $1.10 a mile, so that’s $120 plus your truck rental fee.” The entire he was rude and condescending. He was not trying to understand my situation especially when ALL I was looking for was an ANSWER. This guy should not have a job in customer service. I would like for a MANAGER from this location to reach out to me to further discuss this.

The cab of the uhaul smelled like pet urine, the location drop off instructions are not marked at all, instructions for key drop off did not seem secure. They did not have all the supplies I ordered and the bill was not adjust that I am aware of. Dropping off after hours at night the location did not seem safe for your average person. The people were very nice when picking up. Helpful but not a sense of ownership since they aren’t uhaul. Products uhaul sells they did not have and there things were overpriced significantly, I will secure a true uhaul location next time I have had good experiences in the past.

We had excellent service.

Your rep who assisted me at this location was very helpful. Made process smooth

There was garbage all over the interior of the truck; please clean out the truck before renting it.

My contract required me to re-fill the gas tank when I returned the truck. I drove the truck less than 30 miles. Before returning the truck I added 2 gallons of gas but the gas gauge barely moved. When I returned the staff said that I needed to add more gas because the gauge was not back to where it was when I rented the truck. Even though I showed them the gas receipt I was told that I needed to add more gas or would be charged 9 dollars a gallon for additional gas. So I left and added 1 more gallon of gas. The gauge then moved more with the one gallon than with the previous 2 gallons. It also meant that I incurred a charge for the mileage to and from the gas station for the 1 gallon of gas. This was a bit frustrating at the end of a tiring day of moving. Please check the functionality of gauges or allow for verification using a receipt. On a positive note Michael was pleasant to deal with.

The mobile process is a bit lengthy. It took us 30 minutes. Maybe due to our inexperience but there was a lot of lag time in between sending photos and waiting for approval

My rental experience went well until I returned the vehicle and was over charged by $100.40 for mileage, which was included on my confirmation. My reservation clearly stated that I was allowed 634 miles as I was quoted when entering the details of my move on your website. I paid in full upfront. Somewhere along the line my the mileage allowance was lowered to 306 in your system, which is not what I was quoted. I replied to your e-mail asking for feedback about my experience and submitted an inquiry on your website. There's been no attempt to acknowledge or contact me which leads me to believe that I've been ripped off and no one is willing to do anything about it. I can't recommend anyone do business with a company like yours who engages in unethical business practices.

Very helpful and nice people. I would definitely rent from here again. Gloria and the dude up front were great to deal with. Sorry i forgot his name lol.

No improvement needed. Everything was great!

I can’t think of anything your staff could have done better. They were very friendly and helpful. Everything was great.