Make sure your staff is not taking personal calls when dealing with customers.PATRICIA F.
Customer Reviews for U Stor It Managers LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
San Diego, CA 92113
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h pm
- Sam et dim : 9h30 am à 4h pm
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great and quickly serviced and lovely respectively costumer service thank youSHELALE A.
Le client n'a pas laissé de commentaire.Alfredo S.
Le client n'a pas laissé de commentaire.DEBRENNA G.
Guy who checked me in was awesome. Inside of the truck was filthy/gross though.Kavin S.
Le client n'a pas laissé de commentaire.GENOVEVA VALENTI C.
Make sure the back of the truck has been cleaned out.GREGORY R.
Le client n'a pas laissé de commentaire.RUTH J.
The staff is wonderful and helpful. The vehicle could have been cleaner. The floor bed had dirt left on the driver and passenger side, and there was an old gift card left on the dashboard.SHALISA W.
1 hour before checking in I received a phone call stating the van that I reserved was not available and I could use a truck for the same price. Unfortunately the Van I reserved state 0,89 per mile but new contract stated $1,09 (due to weekend pricing) I was told to call customer service. My original reservation stated 2 day reservation but I was charged for 3 days. Once again I was told to call customer service. Unfortunately I was not treated as a valued customer as I was trying to patronize small business in the community that I have lived in for 50 years. I made reservations in advance to ensure that I would not have any issues. Customer Service was horrible at this location.LINDA M.
It was great every one was very nice and professionalIRA S.
I had a perfect, flawless experience with the professionals, YOU, and will use and recommend in the future. Merci.JESUS P.
Customer satisfactionGBADEBO A.
Nothing. The process was quick. The customer service rep. was very friendly and professional at the Stor -It location. I will be using this location to rent future truck rentals.SHALISA W.
Very easy to make changes on the app, only gripe was that they had my uhaul locked behind a fence and so I couldn't get it using the self-checkout on the app. I had to go into the office.Doraliz M.
Customer service was excellentDEBRENNA G.
Le client n'a pas laissé de commentaire.CLARENCE L.
I was charged a fee of $58 for my rental. I returned the truck under the listed mileage with a full tank of gas on the same day. Three days after the completion of my rental, I was charged $200 for an unknown amount or reason. I haven't received any notice or response from U-haul. I'll be booking with a different company furthermore.JAMILAH R.
Le client n'a pas laissé de commentaire.Abelardo T.
Great service from initial contactJULIO P.
Le client n'a pas laissé de commentaire.Chutamas S.
Le client n'a pas laissé de commentaire.Alexander G.
Bad actitudJOSE R.
None. The receptionist was friendly and helpful.Gary F.
The return dealer helped us get some money back for the screw up. They were very helpful and understanding.Paul D.
The pick up was great but when I dropped the van off without having time to fill it up, the person i spoke with acted very annoyed that I didn't do this and that puts me off. I am a loyal customer who moves a lot . I feel as though it is appropriate to expect, during a 90 degree day, with little time to spare, I was unable to fill the tank. I was willing to pay the additional per gallon fuel fee and let them know ahead of time.tara S.
The older lady training the younger girl was very rude he didn't even I asked her if I could have a disinfectant rap rap white she said we already cleaned the truck and I want it one because that's just me just for precaution and I have a newborn that I don't want to get that virus and she would not give me a a disinfection right by the power very rude so I had to get tissue and open the doors and I just wanted to rewipe them I don't see anything wrong with that she would not give me one she told me just park the car drop the key that was it didn't even tell me where the box was the nicer one said where was very rude very rude lady girl whatever the younger one she was great she she just told me to wait then I have to ask her the other lady would ask a question and she just was very rudeLouise G.
Le client n'a pas laissé de commentaire.Patrick M.
Le client n'a pas laissé de commentaire.Janet S.
Easy and fastChantal W.
Nothing. Service was fast easy and hassle free!Misael V.
I left my walletASHLEY H.
Le client n'a pas laissé de commentaire.Zayra S.
Le client n'a pas laissé de commentaire.David J.
Have the right keys for the right truck...lolPamela M.
Le client n'a pas laissé de commentaire.Rommel R.
When picking up the truck the woman at the counter was extremely rude. The pick up was not a no contact pick up. The dolly we reserved was not there and we had to ask to have that charge removed.Shannon E.
Le client n'a pas laissé de commentaire.David V.
Le client n'a pas laissé de commentaire.Hany B.
Le client n'a pas laissé de commentaire.elva G.
Le client n'a pas laissé de commentaire.Jesus L.
Le client n'a pas laissé de commentaire.Enrique G.
Not charge so much for gas. Otherwise everything is fair.Robert R.
Le client n'a pas laissé de commentaire.Jesus C.
They rented the uhaul At 4 o'clock knowing that I could put my stuff in there are you there right now because they close at 5 o'clock so I ended up having to pay them for two daysDenise J.
Una de las muchachas que atiende deberia tratar de ayudarnos con nuestras dudas y no ser tan despota. Lo tratan a uno como si nos hicieron un favor, estamos pagando por un servicio.marcos L.
I was not able to rent the 10' truck I wanted because the mirror was broken. Uhaul changed my pickup location and didn't notify me. I had to call in to find out why they didn't have a truck for me. It took me over 2 hours to pick up my rental, which put me behind schedule and cost me more in gas because I had to take a bigger truck. So unhappy with their performance this time. By the time we left, we were frustrated and irritated.RAYMOND P.
Everyone was professional, friendly and helpful, nothing to improve!Frank D.
The only thing was parking. Other than that everything was excellent. The employees were very nice. The location was not far, so I did not use a lot of miles. That was the best thing for me. Just keep up the good work. I will reccomend U Store it to friends and family.Denise S.
My location was changed 4 times. The time was 2 hours and 15 minutes after my requested time. The vehicle was not ready and was filthy when I arrived. I had to drive 5 miles out of my way to get a car wash for $25 plus $5 tip. It was not a good experience and I will not recommend using uhaul to anyone I know.Tracy C.
Excellent Customer service!Vicki Y.
Staff was friendly and efficient!terence S.
I feel the girl who closed was rude we came right at 6 and she locked the door she was hella rude to the old man I'm doneErin G.
Le client n'a pas laissé de commentaire.ROSA S.
Customer Service Reps were GREAT!!!!barbara P.
Le client n'a pas laissé de commentaire.Shalonda J.
Everything went well customer service was friendly and very knowledgeableKenneth R.
Not move my reservation over to a different location. I thought the UHaul place that did that was wrong from the start. I think it was bad business to just assume that I should want to drive 5 miles one way out of my way to pick up the rental truck regardless of availability because I did make a reservation. I was moved over to U Stor It from the original rental location.Michelle B.
Le client n'a pas laissé de commentaire.Jose V.
Le client n'a pas laissé de commentaire.Tammy T.
Attendant makes her own schedule and then overcharge you because we are late due to her lateness and 40 min break an hour before the U-Haul closedportia B.
Make sure they can accommodate all your needs like Dollies.craig O.
Le client n'a pas laissé de commentaire.Estelita D.
Le client n'a pas laissé de commentaire.Carol W.
Just keep doing what you're doing. Giving good customer service.JUne W.
Le client n'a pas laissé de commentaire.Joseph R.
Always a pleasurable experience. Thank You!Joseph R.
Have the contractor follow instructions for mobile pickup and when they won't be sure that the location is open in time.Samuel S.
Make sure that the location equipment is working properly (ie) the roller doors.Joseph R.
The female working over there, not sure if she's the manager, has poor to no customer service.Kim J.
Francisco very kind and super professional, keep people like him pleaseJacqueline A.
Le client n'a pas laissé de commentaire.Ramon M.
the cabin (driver area) was dirty with things like sandals an dirty belts, not smelling good. and why if we add more gasoline than the level there is not discount. but if we don't fill enough gasoline you charge more than the regular price. does not make senseJulio H.
More parking area needed trucks in handicap slotsNathania L.
Le client n'a pas laissé de commentaire.Daniel R.
Always an Excellent experience. Willing to help, answers all our questions if we have any. Very kind and courteous. We love it here!Joseph R.
Le client n'a pas laissé de commentaire.Tommy H.
Le client n'a pas laissé de commentaire.Adlai C.
Le client n'a pas laissé de commentaire.Joseph R.
Paula was great! All-star customer service!My T.
Le client n'a pas laissé de commentaire.CHRIS S.
Have your keys where they should be and actually check the gas gauge.Michael O.
Le client n'a pas laissé de commentaire.Jon D.
I can't say anything, it's really clean and the staffs are really accommodating.??????Teofilo V.
nothing everything was great ,thank you.Sandra F.
The truck was rented from U-Stor-It, at 930 S 47th St. The customer service was ridiculously sub-standard, for the following reasons: 1. The vehicle was reserved for 10 AM on 4/7/2018 a week prior. 2. The reservation was modified to 3 PM--not by the customer--1 day prior to the reservation date. No attempt was made to provide another vehicle for the same time period. 3. Customer called UHaul and was able to reserve a vehicle at the originally requested day and time at the same location. 4. When customer voiced a concern that receiving the rental vehicle with a quarter tank of gas was a concern for disagreement due to the ambiguity resulting from different perspectives of what constitutes a "quarter tank" of gas--the representative responded with a shrug and dismissed the concern. 5. The representative requested that I bring the vehicle back to U-Stor-It at 2 pm. The customer stated the rental was for 24 hours. The representative stated that he would make a note that I would bring it back at 2 pm. 6. The representative did not complete a thorough walk around inspection of the vehicle. 7. When asked to continue the inspection, and when slight damage was identified on the vehicle, the representative had to be repeatedly asked to make a note and place a damage sticker on to the vehicle. 8. The customer received the rental vehicle with a very slightly less amount than a "quarter tank". 9. When the customer returned the vehicle back to the facility, he used the restroom located at the U-Stor-It office. Few boxes were contained in the rental vehicle and needed to be transferred to the customers personal vehicle. This situation had to be repeatedly stated to the representative when the customer was asked if the vehicle was ready for return repeatedly. 10. When the customer completed the transfer of the boxes from the rental vehicle to the personal vehicle--10 minutes time--the customer walked to the U-Stor-It office to find the doors locked and the representatives on break. 11. When the customer turned the vehicle over to the representative. the representative told the customer the gas tank was "1/16" less than a "quarter tank" and the representative wanted to charge the customer 60 dollars as a penalty. 12. The customer took a picture of the gas gauge, filled the vehicle with "1/16" amount of gas--approximately 3 dollars worth of fuel--and took a second picture of the gas gauge.Daniel C.
Great customer service thanks for your help can I will be on another one to move back have a good daylakisha W.
Le client n'a pas laissé de commentaire.Marie D.
great serviceHugo S.
Le client n'a pas laissé de commentaire.Teraizel Q.
Le client n'a pas laissé de commentaire.Anahid Elisabet S.
Le client n'a pas laissé de commentaire.David S.
Bring back the smaller truck that you use to have, that would be awesome.Joseph R.
Le client n'a pas laissé de commentaire.CHINEDUM A.
Le client n'a pas laissé de commentaire.kimeng P.
Le client n'a pas laissé de commentaire.connie V.
Le client n'a pas laissé de commentaire.Khaty P.
The Staff are great! Keep up friendliness and respect with customersRamon M.