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Edwin MCustomer Reviews for U-Haul Moving & Storage at Causeway Blvd
Testimonials From Recent Customers
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make user check in a little faster, more help at counter
Troy DVehicle was well maintained and easy to operate. Great service.
Allen RI had a great experience
rob hCHEAPER RATES!!!
Miguel MMore knowledge employees. Better assistance with drop off and pickup. Couldn't walk between 2 trucks. Employee gave bad information. Websites says close 7pm light and open sign off 6:30 guy didn't seem want help. Ask question make rude comment.
Sidney IThumbs up, change nothing. Thanks
Joyce DMy experience was terrific! The representative was friendly and helpful. The check out was quick and easy. Definitely recommend!
HOLLI BIt would be nice if U-Haul would tell you where the key was before I walked around the building to find the truck and then go find the key in 40 deg weather with wind blowing 20mph
BRIAN NThey were courteous, friendly, and filled my knees quickly and respectfully very good customer service
John DWas a great experience. I did leave a trailer hitch on the truck. Reported but haven't heard back from store. Thanking you in advance for your help to find my hitch. KW 404-379-9271
Keith WThe manager was super nice and definitely went beyond as far as accommodating our needs!
Mae F | Expérience généralewhere i reserved the trailer was at another location , found out they didnt have the trailer when i arrived to pic it up, and had to go to a different spot besides that they were good
james fVery organized
Brent DEquipment was new and very well maintained and the staff was entirely efficient and courteous.
Pamela HOffer active duty military discounts! Very disappointing to learn
stephen kThe alignment for the truck was very off. The ford symbol on the wheel was at a 45 degree angle when driving straight.
Mia RCauseway U-Haul is the best. Great staff.
Patrick HTruck broke and I was charge
Stephanie SN Coments ✅👍
norbey cInternet was down. Had to wait an hour, but the manager had a hell of a bad an attitude. If you don't like it leave, I can't do nothing about it.. y'all should've had some kind of paper back up system.
Vic TAll of the blankets were WET. Every single one had to be air dried for several hours before use. I lost an entire day of load-in time.
Judith MIt was easy and fast.
Nancy HService was GREAT! The finished job is perfect and it was completed faster than expected. The people were all very friendly, professional and courteous.
richard tTook a lot of time to get unit
Michael P | Premières impressionsFix your computer systems. Your staff are very good at making sure that your customers needs are met. The often slow response time with the system can be frustrating.
Walter Bfriendly helpful quick customer service
My NService was excellent
Glen LAwesome
Phillip BI had an extremely poor experience with U-Haul. First I was supposed to pick up the truck at 7 AM. At 6:30 the night before I got a call that it will not be ready at 7 AM. I also hired movers through U-Haul to be there at 7 AM. But U-Haul would not help me contact those movers to tell them not to show up on time. When I tried to contact the movers, of course they were off work by 6:30 that night. So I could not contact them. I was finally able to get the truck about 9:15. I ordered two dollys to come with the truck. But when I arrived, there were no dollys. Next, the movers did not show up until 11:00. I had people who were supposed to meet me to unload the truck, but I had to delay them because the movers were so slow getting to my house. Next I delivered the truck a day early and after I delivered the truck I was charged a $406 storage fee that I was completely unaware about. Every time I called U-Hall about all of these issues I was not helped nor was anyone concerned about the hardships that they were putting me through. I certainly will not recommend U-Haul again.
Michael PThe power point for powering my GPS did not work.
KEVIN CThe customer service rep was friendly and helpful the truck was clean with a full tank of gas and ready to go. Everything was awesome.
matthew dExcellent
Lesby FEverything was great. Have been renting from this location for the past 3 years and will keep doing so.
ARTHUR DI was charged 2ce. Hoping one falls off
Dawn MRear of Cargo van was full of water and one tire was low and causing tire alarm to go off. Is there not a checklist to go through when a vehicle is returned? Other than that, this location is very good. The young man that did my paperwork was exceptional.
Kirk RThe brakes doesn’t work
Alicia MFast, friendly and affordable.
Belinda LGreat staff and great service!!!
Tara JI initially scheduled to pick up by mobile app which wound up not really working well for me because it was very early in the morning and they could not reach my contact person. So I had to reschedule and go back when the store opened. I did feel like my 15 ft truck was having bad suspension issues but then again I don't really drive big trucks hardly ever so I'm not sure. But the employees were nice and friendly and helpful and I feel like I got a good value for the price paid
MARTY RCheck in was Amazing
chrystal sYo no tengo queja ,el servicio fué excelente y el trato también,el camión estaba bueno y el precio me gusta ,es justo.
Isis PGood customer support
Peter DI don't have any complaints. Everything was great. I caused an inconvenience by keeping my rental an extra day without prior notification, which I was told the vehicle was reserved for someone else, but the person who helped me understood and made other arrangements and let me kept the vehicle. This was greatly appreciated.
Nathaniel RThe cardboard cut outs made me do a double take
Mallory PI used Bebe Moving previously. It seems you should try to somehow screen these moving companies. I understand it is a separate company, however it is still associated with U-Haul, even if unofficially. Bebe movers charged more than they said they would, damaged a table, but most importantly, Bebe insisted I write the review as he stood there. As a single female living alone, I felt backed into a corner. He basically said to put 5 starts. I told him I would do it later, but he said, "I need you to do it now". I have never forgotten this, and he is still moving people. Please find a way to prevent this from happening to another vulnerable person. I tried speaking with the company that lists the movers, but to no avail. Whoever started the company was very clever as far as avoidance of any duty to customers. Their customer service is appalling.
Cynthia SMs Sandra was very pleasant and knowledgeable
Levondra JAlthough there were no food items, everything was covered with rodent droppings. A lot of items were damaged with large holes chewed through them although they were inside heavy-duty plastic storage containers. Most of them were new bedding and clothing items. Picture frames were eaten. Items were also mildewed. When I first rented the unit, I noticed a black bait box in it. I guess I should have gone on a monthly basis to throw rat poison inside the unit. I thought I would only be renting the unit a few months, but I was diagnosed with cancer and my plans had to change. I paid rent for 22 months. I left on Jan.18, 2024. My rent would have been due on Feb.4, 2024. I rented a truck from them to move out. I asked Brad what I needed to do to end the contract as I was removing everything. He said that Ms. Slyvia would see it in the morning and take care of noting it. I swept the floor before I left. When I returned the truck to a different location that same day, the office was closed and I had to notify them by email. Then I called the 800 number to make sure everything was okay. The woman I spoke with was told about the condition of the unit and that items had been ruined. I said that I hoped I didn't bring any rodents home with me. She said she would pass the message up to management, and someone would call me. No one has contacted me. My rent was by auto payment on the 5th of every month. They had the gall to email me 2 days ago to remind me of my upcoming payment withdrawal. I spent a lot of money to store these items, and I thought they would be safe. I'm very disappointed, bur if I ever need to use any storage unit again, I know I will bait it myself. I rented a pod from another company for over a year and never had one problem. Nothing was damaged by rodents, roaches or rain. Nothing was ruined by any means.
Judith G | Expérience généraleThe trailer was great. Perfect for the job. The Uhaul team from pickup to drop off were fast and knowledgeable. The Uhsul team made everything easy!! Thanks
Robert FWiFi was not working so the termination procedure could not be followed. Because of this, the last dealing with U-haul was a disappointment.
JAMES CFast service I was in and out in about 5 min best u haul I been to by far
Frank OThe rental experience was great. I have to say that I was very disappointed when the unit was full of rodent droppings and many of my items had holes, or were damaged where they had been chewed.
Judith AThe people at this facility were always willing to help and satisfy the customers
victor d | Expérience généraleAlways very helpful staff...thank you...
GAYLE H | Expérience généraleThe manager/owner has always been nice and helpful. So is the lady who cleans the units. She is helpful
NANCY R | Expérience généraleMs. Sylvia helped us out with a lot of information including how to avoid common problems people run into. The other staff were very helpfull as well. The entire process was very quick.
nicholas m | Premières impressionsAll of the staff was very knowledgeable, helpful and courteous. They accommodated my timing constraints and needs exceptionally well. They went the extra mile for me. The vehicle rental pricing was a good deal and ditto for unit storage. This is why I'm a repeat customer!
Karl H | Premières impressionsWe were stunned how well kept the facility is, how friendly all staff are that you can't tell who is the boss & who is the employee. I can't say enough good. Let me praise the custodial lady. She is excellent and an excellent U-haul Police lady. If you didn't have her people would mess up U-Haul Storage, we cannot have that, please keep up the great work. Thank you so much for all you have done for us. Mathilde & Jeffrey Turner.
Jeffrey T | Expérience généralePlease contact me at 985-401-1850
Angela M | Expérience généraleThe Evening employee was rudest and arrogant and disrespectful. Very different than the morning shift when I was treated very nice.
SYLVIA P | Premières impressionsBest way to save money when moving.
Serge G | Expérience généraleAlways the best value and excellent equipment
Serge G | Premières impressionsStaff was very helpful.
PAT M | Expérience généraleThey have rat problems.
Floydreka T | Expérience généraleMerci.
Eva R | Premières impressionsAmazing friendly and knowledgeable staff
HAZEM E | Premières impressionsAll the staff is friendly and helpful.
Jeffrey T | Premières impressions🤔 thank you God Bless keep the Lord Jesus in your family prayers always Robert Smith
Robert s | Premières impressionsThey were very very nice. Unit was clean
Laresheya R | Online Move InThank you so much it was nice to have worked with you!
Ernestine B | Expérience généraleVery helpful and patient Agent who helped me!
GAYLE H | Premières impressionsBest one yet …. Thanks for being my solution to my problem…. Amazing customer service
sharon s | Premières impressionsThey are the best.
Giuseppe M | Premières impressionsI’ve been doing business with this company for years and I haven’t had a problem at all!!
ERNESTINE B | Premières impressionsJoy the truth!!! Top notch
WALTER C | Premières impressionsVery good customer service
wanda A | Expérience généraleGreat people to deal with.
Ronald S | Premières impressionsHORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12,17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!
Dorcas G | Premières impressionsHORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12,17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!
Doris G | Expérience généraleAmazing experience. Thank you 🙏🏾
Reginald A | Expérience généraleStaff at this location are always super helpful and polite.
Thomas M | Premières impressionsPrice was too high for the amount we were using it. $80/mo more than all the other storage facilities in the area.
Andrew M | Expérience généraleEveryone at this location were excellent and very professional.
Curtis M | Premières impressionsWhen I signed out and checked out my storage I found so many things have been stolen.
Gerald T | Expérience généraleOwner has always been fair when you get a one on one talk in difficult times. Stored there many times over years! Renting uhauls has been a smooth transition.
NANCY R | Premières impressionsYard man aggressive in shouting out orders!
Jimmy M | Premières impressionsI had my movers show up with a truck to unload and put in storage and the unit I rented had a lock on it. They double rented and I had to find somewhere else to go because nothing else was available.
roxann s | Expérience généraleVery friendly and helpful
Brad C | Expérience généraleExcellent experience.
Jerry F | Expérience généraleStaff was always pleasant and helpful.
Cesar M | Expérience généraleThey are so friendly!
Ernestine B | Premières impressionsThe storage was fine but when I couldn't pay for it y'all made sure to put the lock on it right away and when I would pay to get it opened up y'all took yalls time to unlock it for me. So.. idk
Gerald M | Expérience généraleEveryone was very helpful and informative. I would recommend this location to anyone .
Kenyettra T | Expérience généraleOther than being charged an additional month after closing out my account. It was a great experience.
William T | Expérience généraleVery friendly staff. Stored my father’s belongings here after his death and they remembered when we first brought his items and two years later they were just as kind.
Shaneka G | Expérience généraleVery helpful and courteous.
RAYMOND H | Expérience généraleI had an incredibly bad experience. Staff here don't even know the MEANING of Customer Service. The absolute worst staff I encountered here were management and someone from the district office. There are a lot of self-storage options. I would never, never, NEVER recommend this one.
Jenkins L | Expérience généraleThis location was amazing! The staff all around went out of their way to make sure I was accommodated. I couldn't recommend them more. I'm looking forward to having to visit my stored stuff just to say hi to everyone
Monica H | Premières impressionsBrad, the manager, ought to get a raise. He comes a step further to see that all customers are pleased.
Valerie G | Expérience généraleN/a
donte b | Expérience généraleI couldn't wait to get my things & close my account! The staff is SLOW, the mngr, Jason, HORRIBLE. Not enough staff to accommodate people in line & the girl helping me kept checking her phone.
Melissa Z | Expérience généraleI have always used U-Haul in my life. This location was fantastic.
Lorina D | Expérience généraleGreat service
Robert S | Premières impressionsKeep up the good work!
Mike H | Expérience généraleA manager should be on duty at this location, Not fair to receive discounts sometimes and not all the time.
Robin G | Premières impressionsExcellent experience will use them again
david h | Expérience généralethe manager Jason customer service skills needs to be better, I overheard him discussing me and my business to another customer and on top of that he was rude and very unprofessional.
TINA W | Expérience généraleVery convenient
Tanya M | Expérience généraleThere is always only one employee behind the counter, and they are either on the phone or taking forever to help someone else. Also they tried to charge me a month of rent for moving out on the 1st.
Maggie R | Expérience généraleOverpriced Rat ate rug and you only gave us 50 for a 1 000 rug Insurance charge Lines are long Take money from account w/out permission
TRACEY R | Expérience généraleReserved a truck for 4 days. We were told we had to move it into storage or no truck. Packed, arrived back. Unit was too small. Moved into overheated dirty unit. Gotta move again. So 4 total moves.
Zachary E | Premières impressionsSmall issues with card swipe system but nothing major. I would return as a customer.
rob s | Expérience généraleGreat service!
Vinson K | Premières impressionsAwesome awesome awesome
Kawyski S | Expérience généraleAll staff members were very helpful and nice! I was really satisfied with my experience here.
betty b | Expérience généraleGreat location
CLARENCE B | Expérience généraleExcellent établissement
genise A | Expérience généraleStorage is a little bit expensive for the size but it did the job
Rolicia W | Expérience généraleStaff was not knowledgeable about the information and was very slow!!
CECELIA W | Premières impressionsUhaul has been an excellent facility to store my furniture while in a time of transition.
WILLIAM B | Expérience généraleOnly issue price and Cleaning lady was always rude
ANGELA E | Expérience généraleThis location is great! It! The staff and even the manager RJ. From the first day I was made to feel at home. I love how clean and organized this U-Haul location is compared to others.
Michelle B | Expérience générale