Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

4 566 évaluations

1651 W Edgewood Ave   Jacksonville, FL 32208
(W Of Lem Turner)

(904) 764-2516

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(904) 764-2516

1651 W Edgewood Ave
Jacksonville, FL 32208
(W Of Lem Turner)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing, everything was great!

Adline w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toyyanna J 
Évaluation :
5

S.O.

Latif A 
Évaluation :
1

They were rude and they changed my card three times and brushed me off about it.

Rosemary B 
Évaluation :
4

Everything was very good. Thanks uhaul. 🙂

Lenard J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALFREDA B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george m  |  Premières impressions 
Évaluation :
5

Sto

CLAUDE B 
Évaluation :
3

I CONSTANTLY RENTFROM THIS LOCATION AND THE TRUCK HAVE A GREAT DEAL OF PROBLEMS. ALL THE TRUCKS NEED TO SERVICED INSTEAD OF A PERSON WONDERING ARE THEY BREAKDOWN

natasha m 
Évaluation :
5

It’s good

RONNIE F 
Évaluation :
5

Just love the customer service. Very polite and very informative and helpful thanks for your quick response in getting my truck ready to go

Jonas M 
Évaluation :
5

Make sure no warning lights are existing when truck is rented I found no other complaints

gloria m 
Évaluation :
1

I have never got storage with U-haul before .I only hire for few hours and return to the facility. Or neither use their storage facility Please do a refund to my bank account number USD 79,45

Saudi B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZEPORA M 
Évaluation :
5

Customer service was very professional, timely and courteous at the Edgewood Ave location, the online reservation was effortless. 5 Stars!!!

Deborah B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMIKIIA B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tanita W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric d 
Évaluation :
1

U-Haul has become a total pain to do business with. I made reservation then went to pickup a trailer. They wanted the number of a contact to verify my identity. Stupidest request I've ever had. I said no. I could be a thief and give them the number to my accomplice if that weee the case. Stupid request as I said. Got the trailer anyway after 30 minutes of BS. Last time I use U-Haul.

Daniel L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEVAUGHN H  |  Premières impressions 
Évaluation :
1

The lady who serviced me was very rude. She does not look at you while speaking. She short talked me with one word answers. She did not explain cost of service.

samatha j 
Évaluation :
4

Had to wait for a little while but once I was helped, the lady who helped me was excellent

Aaron H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY G  |  Expérience générale 
Évaluation :
5

They were attentive and fast with service.

jamil m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasheema M 
Évaluation :
5

A great experience

CLINTON P  |  Premières impressions 
Évaluation :
5

Nice people

TANYA E 
Évaluation :
5

Excellent customer service with the office on Edgewood Avenue, Jacksonville Florida!! Manager Mr. Cedrick and Ms. Stephanie were the absolute best!!

Toawana B 
Évaluation :
5

Nothing u guys are perfect

Deshawn L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tobert R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

timothy j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jess D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katrina p 
Évaluation :
5

The manager at the Edgewood Avenue location went over and beyond to make sure I was happy the entire time I was there I was very happy with the storage unit as well as the property and the management thank you very much for your services get.. LISA SNOW 03/06/2024

Lisa S  |  Expérience générale 
Évaluation :
5

Need step stools bad I am 66 and rent from y'all quite often Otherwise this location hass always been very nice and patient

DOROTHY B 
Évaluation :
5

Awsome Team and Great Customer Service. Thank you all, Keyla

keyla r 
Évaluation :
5

I did a mobile pick up. But they still helped me out.

Jakori D 
Évaluation :
5

Thanks so much

ERNEST W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vicky D 
Évaluation :
5

I had an issue with accessing my unit last night but the manager helped me out with the situation and compensated me thank you

GWENDOLYN M  |  Expérience générale 
Évaluation :
3

On the weekends you need to have somebody in the office at all times. There was a line yesterday waiting and they were all out on the lot.

Teresa H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianeshia W 
Évaluation :
5

I moved out on February 1st I had two units there unit 1101 and unit 2061 and I moved out on the same day and I come to the office to tell them that I was out and they said okay

Cherry W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antwain H  |  Expérience générale 
Évaluation :
2

The many times I’ve been into this location, the front desk worker seems angry or annoyed all the time.

Keisha M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janyce J 
Évaluation :
1

employees that want to work

BRIAN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katina W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonas M 
Évaluation :
2

I could never get in my storage. When I wanted to move out, it was always a truck. Blocking it that's broke down. I couldn't get in my storage.i moved out in January and the sending me a bill for February

Jamie R  |  Expérience générale 
Évaluation :
1

I was charged for gas when the gas tank was filled to designated spot as requested by uhaul

Ravindra A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip F 
Évaluation :
5

Excellent service and nice and clean. Very friendly and Excellent customer service.

Whitney D  |  Premières impressions 
Évaluation :
4

Truck had check engine light, rear cargo light did not work at all, headlight aim so bad that headlamps were almost useless. As for the location, friendly staff, truck was clean, facility was clean and well stocked. Only issues were with the truck. The people and processes were great!

Christopher E 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zebulun J 
Évaluation :
5

My experience was smooth and very well, kept clean...no bad experience to tell... the manager was professional and a very good listener and will work out your situation if u have one...

LATONYA M  |  Expérience générale 
Évaluation :
5

Very east drop off. No complaints!

Ronald Z 
Évaluation :
1

Moved from home no roaches and rats. Didn't know uhaul has wood rats and big roaches. All of my clothes new and worn,shoes new and worn.designer bags new and worn, new expensive towels,comforter sets, curtains , Samsung black stainless steel fridge with door in door and ice maker ruined, kitchen aid mixer,Kirby vacuum with carpet cleaner and other items all damaged and ruined with rat and roaches. Took pictures of holes in wall and dead rats. Insurance claim denied

andrea m  |  Expérience générale 
Évaluation :
5

Had to wait .but I did because I deal with uhaul and I rather get uhaul product first and far most only.

Sabrina J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brick D 
Évaluation :
4

Have more employees who check customers out. The check out process is kind of lengthy and when only one employee is working a lot of business walks back out of the door.

ONTAVUS T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakendra E 
Évaluation :
1

Better customer service. To be more concern on helping the customer than smoking cigarettes.

Dianah C 
Évaluation :
5

I have already recommend another friend to U-Haul service I have no issues nice personality and help me very well

Brenda W  |  Premières impressions 
Évaluation :
5

I was extremely impressed with the gentleman that was working the store that morning. It was somewhat busy, the computer was acting up, the truck I reserved was not available. But he kept calm, remained friendly and helpful and was able to find a comparable truck for me without sending me to another location. Uhaul would be proud of how he represents the company. He is the sole reason I will be a return customer.

Petra T 
Évaluation :
5

The staff was AWESOME!!!! CEDRIC THE MANAGER IS EXTREMELY AWESOME!!! HELPFUL AND KIND. Customer Service Rep Shelita is ALL OF THE ABOVE ALSO!!!! KUDOS TO EDGEWOOD AND LEM TURNER LOCATION JACKSONVILLE FL

WANDA R  |  Expérience générale 
Évaluation :
5

Thank you for everything. Staff was amazing

RONNIE M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N  |  Premières impressions 
Évaluation :
2

The gas tank cap was gone it was hard to keep control of truck

Paula M 
Évaluation :
5

The manager was excellent with attitude, willingness to help, and going above and beyond. Merci

Winifred D  |  Expérience générale 
Évaluation :
1

I had went there the day before that evening and the lady was rude talking about the general manager and talking about that they could not take cash because the general manager had shut it down because he thinking his employees then cash which that wasn't my business but she sat there and talked about the general manager so much that I changed my mind and told her I come back the next day.

Daphne T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY H 
Évaluation :
1

I tried to return my trailer rental at this location and the staff refused to do so. They continued to give me paperwork from other customers and paperwork regarding my reservation that I had, all were not a receipt. THEY KEPT HANDING ME PAPERWORK THAT WAS NOT MY RECEIPT AND SAYING IT WAS MY RECEIPT. Absolutely insane experience. Staff kept ignoring me and walking away from me. I'm pretty sure they were all on pills or drunk. Awful surreal experience. I eventually just returned the trailer with the app and left but holy crap. Hands down the worst and strangest customer service experience I have ever had where the staff seemed to literally have no idea how to do their jobs or just flat out refused to give me service for a basic transaction. Wow. Do better U-Haul.

Charles H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harris l 
Évaluation :
1

There was a roach problem

Akua A  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veronica S 
Évaluation :
1

truck broke down 15 minutes after we drove off the lot. it took 2 hours for the mechanic to get truck back working. he had to for the delivery of the alternator ad than change it out. which was a huge inconvenience.

Joseph G 
Évaluation :
1

Did not respect my privacy like requested and still tried to charge me after removal and sent to address I requested them not to could have caused my family great harm .

jennifer a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERSHANA H 
Évaluation :
5

Cedric always go above and beyond to provide great customer support

Laura R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERESA H 
Évaluation :
5

Great customer service, excellent communication and top notch equipmemt. Of course I would recommend Uhaul to anyone at anytime. Thanks again for a job well done!

DAVID J 
Évaluation :
4

Very helpful when turning equipment.

HENRY S 
Évaluation :
5

Derick, and Alexis were extremely nice, and made my visit easy.

Davina G 
Évaluation :
1

1# The truck was not gas up and ready for pick up 2# The truck was not clean and ready when I got there to pick up. #3 The back tail lights had a shortage in the lights I couldn't use truck after dark. 4# Bad service , poor service!

Sheigeko Y 
Évaluation :
1

I will never use that u-haul location again.... At this point I want my money back...Now for the location at W Ashley in Jacksonville, FL ... The customer service was awesome and Mr. Brian made sure my experience was great... With that being said I would use the U-haul company again, just not the one on Edgewood!

Charity M  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joclyn n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene H  |  Premières impressions 
Évaluation :
5

I would just like to say that the gentleman in the office on Edgewood where we rented our storage room was so very helpful so very nice and I could tell when I call that that man is so busy he can barely keep up but he's always very very polite very very nice and he always follows through with everything he says he's going to do because when you hang up you kind of think yeah he probably won't get to that but he does and he gets it done and he does exactly what he says he's going to do and you have what you need in a very short time thank you to that man I don't know his name Edgewood avenue Jacksonville Florida that's the location

Lisa S  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jessica H 
Évaluation :
5

Well they didn't check me in ..I called to ask a question to the main office and they seen I wasn't checked in .... I'm glad I called but it seems I been charged another 150 I need to look into this

Robert L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pablo P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derrick E  |  Expérience générale 
Évaluation :
5

Very kind, friendly and accommodating staff. The truck was clean.

Tatia O 
Évaluation :
5

Staff were both friendly and professional. I only lease trucks at this location. Merci.

Henry M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASIMIR C  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Horace G 
Évaluation :
5

The manager has excellent customer service and will recommend this location to anyone

natasha m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antwain H  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric P 
Évaluation :
4

I would give a Excellent but the guy told me to go back home and get my phone so I was heated. When I came back he was gone and the next person she did excellent job to help me out and check back in

Theodore R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B 
Évaluation :
5

Location great

Linda E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren P 
Évaluation :
5

Bien

Gregory D 
Évaluation :
5

nothing, cedric at the edgewood ave. location in jacksonville,is very ,very efficient, it was a pleasure dealing with him

GLEN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tunisia j 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nashawn L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney M  |  Expérience générale 
Évaluation :
4

I didn't like the fact that this location was not allowed to have pickup trucks or vans which is what I really needed they did accommodate me with the small truck but that was still more than I needed.

Cheryl R 
Évaluation :
4

Inside the trailer of the uhaul had a very bad smell the truck had no gas when I picked it up the truck seems as though it needs to be serviced the driver door you have to slam it to close.

Lakisha W 
Évaluation :
5

Excellent service. Vehicle was nice and seemed new.

Brooks G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dzianis C 
Évaluation :
1

My furniture was ruined by rats!!!!! It's appalling that my furniture was sold for $99 when I paid well over $5000 for it. I was lied to in the beginning about getting a climate controlled unit and I had to settle for an outside unit. The staff did not care one way or another about my concerns when it was first brought to staff's attention about rats crawling around my furniture. How do I know….I saw one live and in person. The store manager is never available. This was a horrible experience!!!! I was pregnant at the time my furniture went into storage…July 2022. My child was not going use rodent infested furniture especially when diseases lurk from rodents. When it comes to empathizing with the customer, Cedrick is the ultimate worst!!!!!! I'm still waiting on a call from him about the letters I kept receiving about me being in default when I filed a claim sent pictures and only received $1000 for my furniture. I am utterly disgusted about the lack of communication and professionalism I received from UHAUL. Knowing I have to start completely over has really upset me!!! I will make it publicly known not to ever trust UHAUL with your possessions.

KENYA R  |  Expérience générale 
Évaluation :
5

Everything was great and timely I did want a smaller truck which wasn't available at the time but it worked out okay thanks to the friendly attendant God bless

`Anson T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRUCE W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimika W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toshiba S  |  Expérience générale 
Évaluation :
5

Great service. No wait!

Kenneth H 
Évaluation :
5

Front desk was great.

allan m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremiah R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ericka s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nita d  |  Premières impressions 
Évaluation :
5

They made the experience a very pleasant and convenient one.

MICHAEL H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kheri c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kinda S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnetta H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERLYN B  |  Premières impressions 
Évaluation :
3

The space is small price is somewhat high for som sizes

SHARANDA B  |  Expérience générale 
Évaluation :
5

The workers very professional and knowledgable of u-haul, Super polite. She went above and beyond to assist me with my Unit.

dennise c  |  Premières impressions 
Évaluation :
4

Everyone at this facility was so helpful and friendly. Took care of us in a timely manner and was helpful when we forgot OUR info to the storage. Everyone made us feel welcome and we had a few laughs along the way! No issues and no problems!

Jeremy Y  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tressie w  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanya r  |  Premières impressions 
Évaluation :
5

Cedric the manager was awesome .

KRISTI J  |  Premières impressions 
Évaluation :
5

Miss Bunny was very considerate of my needs. I couldn't make it to the facility due to my disability. She called me and got me squared away. I totally appreciate that.

Leslie B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARANDA B  |  Premières impressions 
Évaluation :
5

Staff and management was very helpful and informative. They were polite and gave great suggestions to accommodate my needs at a great rate…

Permiria W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adannis H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHAKAKHAN J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khadija A  |  Expérience générale 
Évaluation :
4

They canceled my first reservation for a unit on the first floor and I moved from MI. That was an inconvenience.

Mekeya M  |  Premières impressions 
Évaluation :
4

Excellent service , love the 24hr access and security

CONSUELLA W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bobby C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherman V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

constance r  |  Premières impressions 
Évaluation :
1

Rst dropping all over furniture

Celestine G  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer O  |  Expérience générale 
Évaluation :
1

I went to get a table out of my storage only to find mice/rats crawling around my furniture. I was in shock! I closed my unit and went to the office to complain and to get the manager and corporates number. The staff that was working had no regard. She didn't acknowledge me when I came in the door. So I stood there and I finally asked if she was busy. She looked around then signaled for me to come to the desk. I explained to her what was going on and told her I needed the manager and corporate's number. She didn't give me anything. Instead told me to get corporate's number offline. As for the manager, I saw there were business cards on the desk so I picked one up and asked her was this the manager. She said yes. I called the manager....LACK OF EMPATHY!!!!!! I found corporate's number off line and called to complain. Moving to yesterday....I went back to the storage to see if I could get the animals on camera. NO NEED!!!! THERE WERE DROPPINGS EVERYWHERE!!!!!!!! MY FURNITURE IS RUINED!!!!!!! OVER $5000 GONE DOWN THE DRAIN! I HAVE NO BED, NO COUCH, MY CHILD HAS NO FURNITURE ONLY A CRIB IN MY OTHER STORAGE. I filed a claim and attached the pictures. I paid over $200 monthly since July just to end up salvaging my hard earned money. The claims department contacted me today and only offered me $1000 because that's the insurance that was offered to me. I didn't know where were levels of insurance...I would have gotten more had I known there were different levels! UGHHHHHHHHHHHHHHHHHHHHHHH not to mention when I reserved the unit, I reserved a climate controlled and the 10x15x10 only to get a smaller unit on the outside because what I wanted was unavailable....so why was I able to reserve a climate controlled unit then?????? ANDDDDDD there was a different general manager only 6 months ago. I WAS PAYING $200,5 A MONTH FOR MY PROPERTY TO BE PROTECTED. IT WASN'T....SO NOW WHAT? ONLY $1000 BACK FOR MY FURNITURE AND I DIDN'T KNOW THERE WERE LEVELS OF INSURANCE.....I LITERALLY BROKE DOWN IN FRONT OF THE GENERAL MANAGER YESTERDAY BECAUSE THAT'S MONEY WASTED!!! I am a single parent and I moved back in with my parents for help until I could move back out on my own with the first child....not knowing I would have to start completely over! I am furious!!!!!!!!! I can't take that furniture anywhere with a baby!!! There are diseases that are carried with rodents! So upset! 1651 EDGEWOOD AVE W UNIT 1090

KENYA R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adannis H  |  Premières impressions 
Évaluation :
5

Great Management handled all our needs.

Elaine S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Precious J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro R  |  Expérience générale 
Évaluation :
4

Just annoying when you check out the facility and you keep calling you and texting you about a story if you do not have any more there they need to keep better records

Kimberley R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAROSE L  |  Expérience générale 
Évaluation :
5

Friendly and extra helpful... was in and out in about 10 minutes! Keep up the work guys and ladies.

Dilan W  |  Premières impressions 
Évaluation :
4

Continue to provide healthy customer service, that's come with hiring the right people who wish to do a good job representing the company

dwight p  |  Premières impressions 
Évaluation :
3

I was in the faculties for 10 days and rats ruined some of my items. No food was stored there but the rats ate through some of my plastic bags that were in boxes. Of course ate through the boxes. Urinated on a box of important papers that were completely ruined. Had to get rid of the entire box and contents.

Bernice A  |  Expérience générale 
Évaluation :
5

The staff is very attentive to the customer needs professional and friendly awesome group if people.

Debra R  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherman V  |  Premières impressions 
Évaluation :
5

Friendly staff never short staffed great team great location

JOylyn F  |  Expérience générale 
Évaluation :
5

Marvin. Tony and guys were very helpful.

Ortega T  |  Premières impressions 
Évaluation :
5

Everyone was very professional and great customer service.

SHARON M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nikeera w  |  Premières impressions 
Évaluation :
3

Keep up the good

pranda o  |  Premières impressions 
Évaluation :
5

Keep Hope ALive for those Dinners ( just a joke between customer and employee.

CAROLYN J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samira A  |  Expérience générale 
Évaluation :
2

The price was going up on unit.

Joannar W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wallace s  |  Premières impressions 
Évaluation :
5

Manager Marvin McGraw and staff were very helpful and pleasant. Excellent Service

Yolanda C  |  Premières impressions 
Évaluation :
5

I have been dealing with this U-Haul facility for years and everyone has always been very helpful, very knowledgeable. A big thank you to everyone there for always making my visit, my experience so pleasant !

DANETTE W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAWAD A  |  Expérience générale 
Évaluation :
2

I had rat droppings all over my furniture, and I they telling me I can't receive any of my payments back. This is unacceptable. I will never recommend this storage.

Dominic A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathartis M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLETTA R  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james w  |  Expérience générale 
Évaluation :
5

Good experience in the past years.

jasmine H  |  Premières impressions 
Évaluation :
4

Anthony K was very professional, patient and helpful. He made sure that all our questions were answered.

Felicia C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna w  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paris t  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C  |  Premières impressions 
Évaluation :
4

Great experience altogether. The only thing I didn't like was that I reserved one type of storage unit only to find out I wasn't able to get the one I'd agreed to and had to go for with a more expensive option that was also outdoors.

Marcus B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorelle A  |  Expérience générale 
Évaluation :
5

Your staff did a wonderful job

Wandella D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B  |  Premières impressions 
Évaluation :
4

Ramps should be installed at entry ways to storage for easy access instead of a step

Keisha B  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

passhion w  |  Expérience générale 
Évaluation :
5

The customer service was exceptional even though they were short staffed. I will gladly use the again.

VALERIE D  |  Premières impressions 
Évaluation :
5

the best staff.

RONNIE M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lewis B  |  Expérience générale 
Évaluation :
5

The staff was wonderful

VONCEIL B  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ivonna H  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tierra W  |  Online Move In 
Évaluation :
5

Hi General Manager Ms.Karen very professional caring beyond measure Happy Thanksgiving to All

betsy y  |  Expérience générale 
Évaluation :
5

The staff at this location is always the best in helping and customer service is outstanding it is very much family oriented and don’t rush money out your pocket they take time and concern to make shure you get what is needed before paying clean rental and storage

Joseph D  |  Premières impressions 
Évaluation :
3

The staff was very friendly and helpful. The problem was mice. Their were mice droppings in a lot of my boxes and a dead mouse in one of them

Sheila D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacora h  |  Premières impressions 
Évaluation :
5

Ms. Belinda and Ms. Karen are the best.

DANIELLE J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felecia G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shymia J  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Preshus F  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lewis B  |  Premières impressions 
Évaluation :
3

Rate increase to high. It increased twice since my original rental

BETTYE B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tijuana k  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benjamin c  |  Expérience générale 
Évaluation :
5

However, Trucks parked inside the storage lanes was burdensome. Couple of times I to ask people inside storage facility to come out and move their car to open a pathway out due to Uhaul trucks being parked inside the storage road lanes.

Henry S  |  Expérience générale 
Évaluation :
3

N)A

Rashad M  |  Premières impressions 
Évaluation :
5

The manager, (can't remember her name), was always friendly and went out of her way to assist you with your need. Her customer service was outstanding when this quality is no longer seen in the service environment

CAROL S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALDINE B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chanell B  |  Premières impressions 
Évaluation :
5

I have used Uhall before, and would have no reservations about using them in the future

deborah r  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celestine G  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert w  |  Expérience générale 
Évaluation :
5

Karen the store manager she's a sweet person and was very helpful to me .THANK YOU

SABRINA S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajah W  |  Premières impressions 
Évaluation :
5

Very pleasant customer service Karen was very outstanding...

regina g  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor E  |  Expérience générale 
Évaluation :
5

merci

gwendlyn s  |  Expérience générale 
Évaluation :
1

Horrible

Julia J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shardae j  |  Expérience générale 
Évaluation :
5

The manager was the best that I've seen in U-Haul Miss Karen did everything she could to help that's why I remember her name

EDWARD W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mitzianne w  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wanda m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felecia G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

regina g  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dustin R  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dustin R  |  Premières impressions 
Évaluation :
5

Awesome manager/assistant manager!!!

PAMELA W  |  Expérience générale 
Évaluation :
5

Very professional

Dana P  |  Expérience générale 
Évaluation :
1

The reason i rate you poor- Customer service was poor. Due to the facts that your business was in the wrong and did not want to take responsibility for your action. Manager was rude and not professional. Even though this unit did not satisfied me as a customer. I will not do business with this store no more.

HELEN H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoneia G  |  Premières impressions 
Évaluation :
4

Costs are more than most other storage units....

Randall J  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chvon M  |  Premières impressions 
Évaluation :
2

They had trucks covering my unit making so I was unable to access it when I needed it. I t was very inconvenient.

Archttrea L  |  Expérience générale 
Évaluation :
4

Employees at the u-haul location I attended were great. What I observed while waiting to receive service, is THE TEAM WORK! They were multitasking assisting customers and each other. Very pleasant to observe. GREAT CREW! Keena Ferguson

Keena F  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dian m  |  Expérience générale 
Évaluation :
3

Climate controlled yet all my things were molded I would recommend you but will tell them about the mold ever thing else was good

alvin w  |  Expérience générale 
Évaluation :
1

Nobody checked the unit before renting it out to me, the unit ceiling leaked and ruined my belongings the unit was dirty they have bugs and the staff will try to talk to your if you don't know how water works because their unit failed and they failed to do their jobs absolutely worst experience ever

tabitha s  |  Expérience générale 
Évaluation :
5

The service I received was excellent. I had no issues. If storage was needed again, I would not hesitate to use UHaul. Loved the climate control and convenience of getting to a 2nd floor room. Thanks

Carol A  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

takebia D  |  Expérience générale 
Évaluation :
1

Y'all took my money after I moved out two days before I was to pay again. I called up there thought I closed my account out but come to find out y'all charged my card anyway. I called up there twice and made an appearance and I don't have the money you guys took out yet. Im very upset and frustrated with your service and 9 times out of 10 I will never use your service again. And I will let all my friends and family know how disrespectful u guys are.

Kamal M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

quiana P  |  Expérience générale 
Évaluation :
5

The staff you have at the uhaul & Stoarage was fantastic was always helpful to me n my family they definitely went above n beyond for my experience n definitely deserve a raise

sophia f  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roland b  |  Expérience générale 
Évaluation :
5

Everyone is friendly and always address my concern quick and fast as if am the only customer!

tyshecia s  |  Premières impressions 
Évaluation :
2

card access system failed to work.. long lines...

Matthew D  |  Online Move In 
Évaluation :
1

After I paid for the month of June, the staff decided to cut my lock off and rent the unit out to another customer, so when I came to check my unit there was a new lock on it and I no longer had access. Luckily my unit was empty at the time, but I no longer have my unit (which I pre-paid for) and my $12 lock that I paid for is also gone. The staff member at the desk only told me that my name was no longer on the unit and she didn't know why.

Nigel P  |  Expérience générale 
Évaluation :
5

Everyone was very helpful for the beginning to the end with ms.dee

scheronda h  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R  |  Expérience générale 
Évaluation :
5

You all are wonderful. Thank you so much for assisting me above and beyond. GOD Bless

sandra r  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenitka W  |  Premières impressions 
Évaluation :
5

Very professional and courteous

Dereck C  |  Expérience générale 
Évaluation :
5

Very nice employee's

john a  |  Expérience générale 
Évaluation :
5

I just love doing business with your companies my god blessed everyone.

wayne j  |  Expérience générale 
Évaluation :
1

I had my unit for almost 3 years. All of my things were damaged....furniture, clothing, etc. I rented an interior climate controlled unit. My furniture was dry rotted and mildewed. Rat feces was noted

Robinn W  |  Expérience générale 
Évaluation :
5

Je

julie b  |  Expérience générale 
Évaluation :
5

My customer service rep was professionally courteous, competent and patient.

Linda H  |  Premières impressions 
Évaluation :
1

Not

BEVERLY P  |  Expérience générale 
Évaluation :
5

Nice an clean place

albert u  |  Expérience générale 
Évaluation :
5

Excellent customer service!! Very professional and prompt, both the young man and young woman that waited on me at the Edgewood Ave location.

Lisa O  |  Premières impressions 
Évaluation :
1

Supervisor was very rude nasty and did not help me as I asked helped about the rats being all in my unit and destroying my belongings

jovonda w  |  Expérience générale 
Évaluation :
5

Very professional, courteous staff. Kaylie was very helpful and friendly. Very clean storage units. Fortement recommandé!

ANTHONY R  |  Premières impressions 
Évaluation :
5

Kaylie was great the entire time. Friendly Professional Very imformative. Thanks so much for your service. I'll definitely return at her location 

Pamelia S  |  Expérience générale 
Évaluation :
5

Thank you for the service

Keith M  |  Premières impressions 
Évaluation :
5

I always had a good experience with U-Haul whether I was moving furniture in or out, renting a van or truck. The workers were pleasant and made sure I was completely satisfied. Merci

Linda N  |  Expérience générale 
Évaluation :
5

Everything was fine with truck rental except the mileage on truck seem to be fixed where mileage is increased. I was charged 8,81 miles when it should have been 2,5 miles.

frances f  |  Expérience générale 
Évaluation :
5

Very curious and kind hearted

june j  |  Premières impressions 
Évaluation :
5

Personal was professional and friendly. Eager to assist with service. One factor I would like to see is that customers are told up face access times to storage. Fell you should be able to access 24 hr

frances f  |  Premières impressions 
Évaluation :
3

There was a big whole in the ceiling inside my unit Rats came in destroyed some of my items Manager put big rat traps inside

cassandra g  |  Expérience générale 
Évaluation :
3

Came in no one was in office... Then power went out was stuck in rain with my daughter and still didnt get a discount or anything for all of the inconvenience staff was nice though

kaliyah m  |  Premières impressions 
Évaluation :
4

Na

Cassandra W  |  Expérience générale 
Évaluation :
4

Very nice employees

albert u  |  Premières impressions 
Évaluation :
5

The manager Kaley was always awesome!

penelope w  |  Expérience générale 
Évaluation :
5

Kaylie Miller provided excellent assistance regarding my storage unit. She was highly accomodating and assisted my needed. She went above and beyond. Thank you Kaylie!

Jamilla D  |  Expérience générale 
Évaluation :
5

Arrangement for a truck rental and storage unit were made in very short notice. Personnel were very kind and efficient.

Geraldine C  |  Premières impressions 
Évaluation :
5

Everything was nice and SMOOTH no problems with anything . Truck clean storage unit and site clean i cant complain thank u

James W  |  Premières impressions 
Évaluation :
3

More staff is needed in the office.The wait time is always too long.

Pamela g  |  Expérience générale 
Évaluation :
5

My things were store at this facility for 3 years. The staff always worked with me. They put customers first. I love this facility.

TIRZA A  |  Expérience générale 
Évaluation :
4

Cedrick was always pleasant helpful friendly and knowledgeable. He seems to like his job and genuinely cares about the customers. I was always glad when he was there when I went in to pay my bill.

ANGELA W  |  Expérience générale 
Évaluation :
5

Thank u my experience what great

lisa W  |  Expérience générale 
Évaluation :
1

My name is Simone Ruiz and I requested on several occasions for you guys to get my email address off of this Marvin Cherry person. It's been a year that I've been getting emails please STOP. No maore

marvin c  |  Expérience générale 
Évaluation :
4

S.O.

FELICIA C  |  Expérience générale 
Évaluation :
5

I have no additional comment. The experience was pleasant and l was satisfied with the service l received.

EMMANUEL A  |  Expérience générale 
Évaluation :
2

Rats were n my storage they never gave me back half of my money back i had to trow away all of my furniture the rat died n my 150dollar rug i thr o w it away too. Will nevet rent from them again

Carmilita H  |  Expérience générale 
Évaluation :
5

We were in need of service and you were there for us and we will come again if needed thank you

Clifton W  |  Réservation 
Évaluation :
3

There should be a security guard on duty.

latoya o  |  Expérience générale 
Évaluation :
5

The employees at u-haul were very polite and patient they answered all questions and gave great service I loved my experience as a first time customer thank you

keisha a  |  Réservation 
Évaluation :
1

My items ended up having mold had to throw a lot away lots of spiders and roach excrements....sometimes the manager was rude When asked certain questions

Domonique A  |  Expérience générale 
Évaluation :
2

When I no longer needed the unit I was advise that they could not retro my payment. I HAD PAID UP THROUGH 7/29. So from 7/14 -7/29 they could receive payment twice for that unit because it could be

aquanette w  |  Expérience générale 
Évaluation :
5

I was very impressed with all of the above.

LYNDON S  |  Expérience générale 
Évaluation :
3

Over priced for those small units but Thanks for housing my items with no incident.. Thanks ML

MELITA L  |  Expérience générale 
Évaluation :
5

Very professional and courteous

Walden N  |  Expérience générale 
Évaluation :
5

The experience was great.

juacqueline t  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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