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Regina GCustomer Reviews for U-Haul Moving & Storage at I-35 & Berry St
Testimonials From Recent Customers
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The staff were very funny and kinda of helped as much as they could. My storage unit was not well at all it so happened that 2week while my belongings were in there it happened tostormed like crazy . All of my boxes and clothing got soaked. The manger helped me with a tarp so I could cover my flat screen. And also offered me a bigger unit to move my stuff. But I couldn't move it all myself unfortunately. But they definitely need to run some sealer on those units. Other than that, loved the staff they were very nice.
AMBER R | Expérience généraleNo comments on this location. The manager there was friendly and I had an easy check out at this location.
HEIDI Jnice move, doodles and pads not available at rental
ernesto mEli great guy.
Alfonso SThank u ..
Zahir LKeep up the great work. No change needed.
David JThat hunk of a man I know his name is Manuel Mendoza he did a awesome job at taking care of me and my visit with him was amazing he should deserve a raise
manuel mThe inside of the cabin was clean, but the bag was very dirty
Veya SI reserved a van and 2 dollies weeks ago but when I arrived there were no rental dollies. I was given the option to buy the two dollies I intended to rent or do without. I felt scammed into spending an extra $80 as I could not have moved without them. In the future you should either include a disclaimer indicating dolly reservations are not guaranteed or actually verify inventory at the time of reservation and make sure to have the equipment available at pick up.
Keri WIt was a quick and easy process. Customer service was awesome!
Trimeka TJeremy was very friendly and helpful i will come again
Shalya WService at location was very unwelcoming.
Gabi JPut atención to your employees and equipment
Miguel HIt was raining, There was a leak on the top right of the haul and it soiled a mattress. The mattress was wet with out leaving the uhaul.
Anthony SThe staff there was very friendly and helpful with my request to rent a vehicle.
billy MThe location was fine, not any different than other U-Haul locations, but the mobile check in process was not good. It would not move to the final screen, so I had to go in and finally was able to get the text to push to my phone. The equipment is well past its prime. The passenger side rear tire on the outside desperately needs to be replaced. It sounds like the door or windows are constant open when you're driving down the road. And the truck shakes wildly going down the freeway. Was it worth the value? It did what we needed it to do, but I would have paid $10-$20 more for something I didn't feel was going to shake apart going down the road.
Kelly SThe Customer Service was HORRIBLE!! You stood in line forever while workers were in no rush to help. Half of them had attitude and their appearance and communication was very unprofessional! I will NEVER go back to this location!
Clydell WHave trucks prepared with equipment if needed and answer the customer if the call in the event of any emergency or roadside assistance.
Markeishia LMe gusto su amabilidad
Derly yProvide full disclosure during reservation regarding payment method.
Vicki WEverything is good with the service
Jose LGreg is Awesome!
Jimmy SVery very upset that the truck I rented was empty (empty warning light was on). Fortunately I noticed it after we loaded the truck, but before getting on the highway. Had I not, I would have run out of gas. Put some gas in your trucks before you rent them out, or at least let the customer know.
Raymond Athe "service" was so bad. i filled out all the info on line the night before with my credit card and added the driver who would be picking it up. nowhere in that process did it say anything g clearly about the pickup process and me having to be there etc. when my foreman got there with the reservation info I had been sent showing payment etc the man there was extremely rude and impatient. John put him on the line with me and the man lectured me very rudely. i tried to explain that I thought I had followed the directions correctly and what did he need from me. he said nothing just inderstand in the future this is how you need to do it. john told him to give him back his phone and said dont worry Hana I'll take care of this. I believe he was told to go home. very very bad. in addition, I was charged $190 for 4,5 hrs and 165 miles.
Hana REli and Greg are great to work with. Awesome customer service.
Jimmy WThe staff it's very rude no customer service his name is Manuel. He even called me from his personal number. To my cell Asking if we're going to go pick up the dolly very unprofessional MANUEL MENDOZA 817 8620286 this is # never again
Monica MHave been very helpful on short notice
Roderique LHave PRO-RATED RATES, IF TRUCK IS RETURNED 2-5 HOURS LATER, RATHER THAN A FULL DAYS RATE.
Arlene GNothing! Keep up the good work!
Gerald OI reserved 2 bundles of blankets. When I got there they had no rental blankets, but told me I could buy new ones for $8,95 each so I purchased 10. I didn't plan to spend an extra $90 on this move
Paul CUhaul cashier Jeremiah was awesome 👏
Dewon FTake Manuel mendoza of the front desk .... and get germy some help .. not Manuel mendoza! German he's a 10 000 % happy at all the time and hi knows how to make a coustumer come back ..
Marcos GVery good service
hemanty pJeremy is awesome because Norm said so!
Omar AVery little information given on what to expect with the self check out. Staff not helpful other than offering me somewhere to sit down. Vehicle dirty and smelled bad. Didn't have an appliance dolly and was just basically told it's not guaranteed. They told me that's "standard practices" like I should know that. I wasn't able to complete my move since I didn't have the dolly and had to hire a moving company anyways, so basically this rental was a waste of time.
Nicholas RHire more people. Only one person was was working and they were busy.
James EWe had a really bad day and needed a U-haul rental. Went to a closer location and waited for almost a half hour to find out they didn't have equipment available. Was able to call this location, which I have done business with before, and they immediately told me equipment was available, made the reservation, and said they would be ready when we arrived. We then drove almost 40 miles to this location because the equipment was there and would need to be returned to the same place which would be closer to our final destination. Upon arrival, they were very busy. One of the employees, Jerome, went above his duties I feel. He was multi-tasking between two different terminals, helping two different lines of people, and acknowledging those coming in and out by greeting and letting them know he would be with them ASAP all while making small talk just making the time go by and not feel frustrated by the wait with everyone in the small area. Because we were ill-prepared for our rental due to the circumstances of being there, again Jerome took the time to make sure we got everything needed to make sure it was a safe and secure rental. I recommend this location and appreciate them very much. They have decent equipment and never had a problem getting what I need even on short notice as in this case. Appreciate employees like Jerome who did more than just what was expected of him.
Raymond AThe gentleman at this location was very kind, helpful, and went above and beyond to make the return process a good experience.
Christina EGreat, seamless return. Got checked in right away. Very courteous workers.
Jeff MMy only concern was not being able to track my mileage on the go as efficiently as I wanted. The "Check Stabilitrak" alert kept popping up in the way. Otherwise the staff were great, service was fast and easy
Angel CGreat Manager and Asst Manager
DeBe WEquipment was prep for use. All the necessary straps and accessories were in good condition
Mercie BThey charged me twice for the same truck and I only used it once
Nick FMy trip was delayed by 4hrs because 2hrs into my trip the trailer tire blew out due to being bald. It took the roadside crew 3 1/2hrs to show up. They didn't speak any English so it was difficult to ask them to check the remaining trailer tire. I wasn't even offered any sort of discount due to the inconvenience. Nor have I received my $60 deposit back. No. I would NOT recommend this location to ANYONE.
BRANDON PThis is prob my 4th or 5th time using this location, including a hitch install. Jeremy and the team there are always so excellent. They have made things work for me that I didn't plan for and he is always a smiling face and a no problem kinda attitude. always just looks happy to be there and puts my mind at ease when I see the team here. Moving anything is always stressful, but it makes it a lot easier when you have a reliable transportation option. Thanks to the team here at Berry. Only feedback I could give is for corp don't he app.... Just be sure that your inventory listed online is what is at the actual store..
Danyelle SFire Manuel M. I-35 location He horribly handled my transaction he trash talked your employees saying those people sit behind a desk and dont know shit or what we have at this location. Because employee that helped me on the phone told me there was a certain truck reserved for me but when I got there they didn't have it. He was pretty rude made fun of my last name. Said my 79 truck was old as shit I felt offended because I was born in 79 and he was looking at my license when he said it. But where it got worse he said you people think you can just come in the store and point your finger at a certain truck and trailer and expect them to make happen 1st off I called and reserved a certain truck and trailer so I sure did expect it what's the point of reserve at that location if they don't have it. Also when I pulled up to return the truck trailer I settled for just to get done away from him He tells me park the trailer back where was take it off the trailer myself and pull truck back to drop off then ignored me when trying to give him the keys so I told him I was gonna leave keys on desk. But most importantly I do not work for U haul I should not have to re park and drop trailer or some have dude bark orders at me. Even more importantly to U HAUL its not safe to have a customer that probably has very little experience parking or unhooking trailers easy way to get a law suit. Last but not least I have always came to U haul for my rentals after that experience. I will be taking my business elsewhere.
richard sHe was very helpful, funny and friendly. Great customer service, and made renting easier!
Facieka SManuel and Jeremy were cool. And it was great reassurance to come in to a clean environment!
Kristina TThis was a perfect experience!
dee lNothing the men working the shift at the time was very helpful very professional and most important very friendly
derrick mThe employees were very unmotivated to help. They sat in their chairs and basically made me do everything for the trailer rental. Upon returning the trailer they once again made me do everything, in comparison to the Alta mere location that unhooked the trailer, put it in its parking spot and checked me in all while I was sitting in my truck. This location "forgot" to check my trailer in on the day I returned and scanned it in the next day effectively charging me double. I'm still working with corporate to get the refund for the second day despite dropping the trailer off on the same day of pickup and use.
William HSuper helpful and insightful.
michale fSuper efficient and on time. Front desk guy super helpful.
Rudy PThe main rep at front was very helpful and humorous. Great person.
Rudy PNothing everything was perfect and Gregg was very respectful helpful and an awesome employee
Michelle GNo good
Tony CGreg S did a great job / friendly staff thank you
ROBERT HI think pre checking the equipment before customer comes to pick up would have helped me,since the trailer lights did not work on first trailer. The tech thought my truck wiring was wrong. I told him it worked the last time I rented here, he pulled the tape back on the trailer wiring to find out the wires were broke into. Bad trailer wiring not my truck wiring.
Neale HIt took them days to get back to me about moving out I had to call and call and call. Also water got into my unit and nothing was said about it.
Neida S | Expérience généraleHalf of my boxes were damaged due to water getting in the storage unit causing multiple items to mold and have to be thrown out. Ridiculous over-charged prices ripping off veterans is a real scum way to conduct business.
Thomas H | Expérience généraleEli and his partner were the best, thank you for making us feel like home in a new city! 😊
Mariah O | Premières impressionsOther than not being able to access my storage 24 hours everything was great the guys behind the counter were awesome very helpful storage unit was bigger than I thought great experience would definitely recommend and use again
isaac t | Premières impressionsSaffro's pretty good day, I'm very friendly. Are you combinating and new exactly what need to happen to get? Whatever I needed done, and it was fine. Had a good time, and it was a very nice and dynamic place.
james r | Premières impressionsApon arrival storage unit I was renting was not clean and still had items in it plus a horrible odor. Attendant use a leaf blower to blow out unit and that was it! I still had to go in and finish cleaning old boxes out of the unit. And this was after booking over a week in advance.
john r | Premières impressionsUnit was flooded and had a terrible customer service experience. Insurance company was fine but the flooding was very preventable if I could've been told that there was a leak (staff was very aware there was leaking) and I lost over $2000 worth of items due to the flooding. Was told I would have to move my stuff out. Nobody offered to help me get a different unit or waive rent so I was charged for 2 months of rent while my unit was gathering mold with no instructions. Terrible.
CHANDLER H | Expérience généraleStaff is great. Super friendly and helpful. The outside storage lot does need cleaning. Junk everywhere. But the indoor facilities and store were very clean and presentable. I wish access was possible after the business day but that seems common at a lot of facilities.
Jeremiah R | Premières impressionsLa empleada que me atendió súper amable todo me resultó súper sencillo la verdad lo recomiendo el lugar
gustavo f | Premières impressionsI have had a storage unit at this facility for over 9 years I have tried to get my door fix for over 1 year the Mrg has been laying to me for 1 year was very rude and he even told cropetale office he had informed me of what I need to do which he didn’t do I made a appointment to get my door fix and the person that was supposed to be there never show up so after I had waited for 3 hours I decided it was time I move to a storage company that value me and my business and I will NEVER recommend this company for storage in the future and one last thing and the 9 years I was Never late on my rental payment
Janelle A | Expérience généraleFrom La Marque to Fort Worth locations both gave excellent service. Je les recommande fortement.
Carmen G | Premières impressionsAwesome staff and the management was great! He went beyond to help me ! I do appreciate everything. 邏
SANDRA G | Expérience généraleThe movers were great too
Thomas H | Premières impressionsMichael is a very sweet a man, who went above and beyond to help me and my wife anyway he could oh yeah. God bless you Michael, thank you for all your help!!!
John M | Premières impressionsEverything was great every time I went it was clean and all the employees were very friendly and helpful.
ADRIANA C | Expérience généraleMike and team were very helpful and always professional.
David F | Expérience généraleYou left your staff understaffed and it was very difficult for him to provide great customer service
RODNEY D | Premières impressionsVery helpful, always friendly, great place to do business
Deric H | Expérience généraleBad customer service
Eroro o | Expérience généraleGreat service
Eroro o | Premières impressionsThe employees were really helpful in showing us different storage sizes prior to getting ours. They were very friendly and welcoming. And they also get a plus one for helping me find my cat! She was hidden under one of the trailers and she helped me find her and got her out for me. That's a good on in my book!
ADRIANA C | Premières impressionsIt’s easier to access it’s reasonable.
corazon z | Expérience généraleBest ever
LATONIA M | Premières impressionsKeep up the good work. Happy holidays! 😁
james a | Expérience généraleThe staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.
Richard A | Expérience généraleMike was a great help and provided exceptional customer service
David F | Premières impressionsGreat service especially Michael the owner. Efficient and fast paced.
Michael L | Premières impressionsGreat customer service!! Thank you for your assistance.
Marlen P | Premières impressionsVery helpful and respectful
John C | Expérience généraleOwner went out of his way to accommodate our after hours pickup. Je la recommande fortement.
Calvin C | Expérience généraleWe were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner
benira d | Premières impressionsWe would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unité 1012
Patrick R | Expérience générale