Nothing my sales rep was very knowledgeable and nice
Cynnere J.Customer Reviews for U-Haul Moving & Storage at Lamar Ave
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Trucks are dented and scratched up. The black guy darroll r is one of the worse customer service associates I have ever dealt with. I was going to do an additional rental but didn't because of his attitude, rudeness, and being unprofessional. I won't use this location again. Plus he tried to over charge me. The truck wasn't even cleaned.
CORTNEY L.You guys are the best. Thanks a million. Special thanks to guy with the colorful hair. He always does his best to help.
TARREKA A. | Expérience généralevery helpful staff
Pam H.The truck I rented had very uncomfortable seats. The driver side mirror needed tightening because it kept moving due to the driving wind.
Richard R.It was very quick and he's very nice the truck were clean
Tangenika W.The return line wait was kinda long but he was by himself so it was not his fault. Maybe have additional help with busy mornings like that.
Keisha Y.The truck I rented, the ride was shaking and the brakes were bad. I made a reservation to pick up a truck and a car hauler at this location they told me when I arrived I had to pickup the truck and one location then drive 20 miles to pick up the car hauler, which counts towards the mileage. I ABSOLUTELY WOULD NOT recommend this location to anyone!!!! And the customer service representative was very rude.
Charlotte H.Johnathon has Great customer service skills and I was very impressed
Marsha B.Aucun
JOEL W.The employee who processed our return was extremely pleasant.
Jonathan F.Keep it the same
Sanders C.Poor entrance way
Madeline M.Nothing excellent customer service and helpful.
Traciea C.I need to extend my 9:00 drop off time. The app would not work for me.
James K.Had everything I needed for my move, good and friendly professional staff and movers
Pearline C.Equipment was checked in and inspected quickly. Merci
mark S.The staff consistently went above and beyond to be helpful and friendly, making my rental experience smooth and enjoyable. Every staff member I interacted with was knowledgeable and took the time to answer my questions thoroughly, which put me at ease and ensured I felt confident in my rental decision. The staff's kindness and attentiveness made a significant difference in my rental experience. They were always available to address my concerns and went the extra mile to ensure I had everything I needed
Terence S.Drop off location for equipment after hours was a large parking lot no fencing did not feel secure when dropping off equipment was not sure about dropping equipment had to call customer service
Patricia C.Nothing your staff was perfect and the manager was even better that you for everything
tamika B.Nothing. Your customer service was awesome! Johnathan was superb with great customer service.
MIKKA A.Very nice and friendly team at the Lamar location
Kassandra T. | Online Move InProfessionals. Top tier customer service
Christopher S.Na
jeffery T.The service rep did not do a walk around the vehicle before we took it out. But, when we brought it back he did a very nit picky close inspection and somehow found a pin size crack in the windshield. My husband did not notice it because the vehicle windshield was not clean and it was not noticable. The service rep charged us $75 for the small nick and I believe it was already there. If your company want to charge insurance, which we had, and still charge for a windshield nick, then you all should at lease have you reps walk around the vehicle before it leaves the lot. No we are not satisfied with your company and we will not send anyone to you. In fact we will tell them to not use this company because it's a rip off.
Eddie F.Be prompted on exact time they close. The store said they close at 4:30 but the operator said 5pm. Making your customers hurry up trying to beat the clock. Nobody wants to keep know big truck over night.. Other than that good service.
Kelvin B.There was somewhat of a wait and an issue with my method of payment but the associate was patient and continued to update everyone waiting that he would be with them shortly and what he was about to do. His customer service was awesome, please get some morning help though on an opening Saturday.
Charese B.No dolly was available for use
Deshanya W.The representative was very informative and went by the book from the beginning of the transaction until the end. Great customer service!!!
Catrina M.My customer service representative exhibited excellent customer service and a perfect attitude.
Daisy B.Great customer service the young man was very courteous and helpful we need more people like him
tajah C.Customer Service was GREAT
VANCISSIA M.Best if ask customer how everything worked. My just.needed a brake Job (to the metal to stop and I swear the shocks were shot).
william W.Educate all associates on all procedures. I had reservations when I got there according to associate there was a problem. I ended up staying in store two hours to resolve issue. Manager came in corrected my application ...took about ten mins.
nelda J.La trabajadora trata muy mal a los cliente no ayuda
gabrial G.The moving was scheduled to start at 9:30am. You've guessed it, they showed up at 9:26. Indicative of these men - veterans “ hurry up and waitâ€. Punctual. I was completely impressed with their professionalism and customer service. Polite & patient. They ungrudgingly got large heavy items through small doors. They unassembled and disassembled my over sized medical bed. Very nice team and would recommend them to anyone.
CHARLES B.The service was great. The representative doing check-in was friendly, efficient, and extremely helpful. There was little wait time. She covered all the important questions and instructions. It was one of my best experiences with UHAUL. The return was just as easy.
Donald G.Rodents got into my storage and ruined a new mattress set and classic dvds I collect
Hope G. | Expérience généraleThe back of the U-Haul was not clean and the Uhaul itself was a very, very rough ride . The transmission appeared to be slow changing, but it got the job done. I think it can still use maintenance but other than the representatives was very nice and considerate .
Debra N.Lost time and money due to these new hitch requirements. The employee was super friendly but clearly is not an authority on hitches but such was the case. I forked over another $35+ for one of you all's and was finally on my way. I've been towing with my arm and ball with your haulers for years without issues.
Larenzo H.GREAT SERVICE BY MY ATTENDENT.
CHARLES R.Employees were great
Kai W.The store manager is very disrespectiful. Mold was in the storage unit 2002. My things had mold and MILDEW on it. That place is not good for your things. I had to throw my furniture and clothes away. Don't go to this location on Lamar iava. 38114.
Erma A. | Expérience généraleI had a problem with there billing. I believe someone was pocket the money. My granddaughter paid for a couple of months. I got the bill saying I owed for June. I went and paid June 104. 00 dollars. I said write on my receipt when next month is due 7-24-2023. The next week I got another bill for June for 104 saying I will be locked out of my unit unless the bill is paid. So we moved it out. Thank you.
Annetta J. | Expérience généraleNo access for the disabled!!
William J. | Expérience généraleThe original storage was reserved for the Mendenhall location. I pick the truck up and they say they don't have a storage available. So I ask the worker if she can call another store. She did and Lamar had 1 climate control available. I go to Lamar and the unit smells like mildew from the rat poison materials they put down. I had to take any items that were clothing, cloth and mattresses to place in a friend's garage in fear that they would be damaged beyond repair. This is totally frustrating as it was a Sunday and close to closing time. They need to maintain their units wit an odorless product. My movers were having reactions from being in the unit any length of time.
stephanie w. | Premières impressionsThe staff was fantastic I could not have asked for better help and assistance while I was there. They were truly amazing.
Christopher L. | Expérience généraleNo elevator present. Had to climb up stairs with boxes to unit. Very inconvenient!!
William J. | Online Move InVery nice staff, convenient location, great overall experience each time I used your service
Charlie L. | Expérience généraleKeep up the great job on Lamar
ELIZABETH M. | Premières impressionsThank you for your hard work and patience with us. We had to move and remove within a span of thirty days and they helped us make it possible. We also noticed your trucks and equipment all over the city. Keep up the great work. And we will be there soon to say "Thank you U-haul!!!!
valleria b. | Expérience généraleThe unites was clean. It give 201 popular jail cell vibes, but it was clean.
Raeayria I. | Premières impressionsThank you for helping our housing situation move woth positivity. Your staff Anna Mae and Charlie are always willing to help. Both of them helped me yesterday to get in and out of my storage unit before the storm started. Please tell them thank you!!!
valleria b. | Premières impressionsSo much mishaps with this location. Not to mention being over charged because of an inconvenience caused by "the manager" .
charlotte d. | Premières impressionsI appreciate the U-Haul Team Representatives going the extra mile to ensure I would receive a storage rental upon availability. They are an awesome hardworking team!
Quantara T. | Premières impressionsStaff was very helpful and did a great job of getting me in and out! Will most definitely come here again.
Kenton E. | Premières impressionsTHERE WAS NO STORAGES AVAILABLE & ALSO THEIR WASNT NO TRUCKS FOR RENT EITHA
Latausha M. | Premières impressionsRat infested !!!! Nasty and customer service sucks from the ladies in there !! They knew previously to me renting the unit but never mentioned anything about it until a rat hopped out on my daughter chest !! Don’t rent here the gates never work just awful!!
Lakesha D. | Expérience généraleThey mice issues all my belongings have mice droppings in them not satisfied with that
KIMBERLY W. | Expérience généraleThe staff was very friendly and helpful and I was very satisfied with their service☺️☺️
APRIL B. | Premières impressionsI didn’t no the Storage was upstairs,,and the Unit is to hot ,,for people to have to carry there Furniture back & forth up them stairs 🙏🏾 That don’t no one pass out,,that so unprofessional to me,,it need to be a better way,,
Litkesha c. | Premières impressionsDidn't like the way male employee at 3020 Lamar , talked about I didn't pay my bill I thought this was so disrespectful. Keep your mouth off of paying customers.
Debra G. | Expérience généraleThe security gate was broken and from what I am told has been for awhile. I never saw rodents but the rat trap and piles of rat poop make it clear they have a problem.
Christopher L. | Expérience généraleI had trouble with the rental truck starting and worker was there within 10 minutes and had it running immediately, and explained the issue and what to do if it happened again. Very patient and informative.
Anna L. | Premières impressionsI surely use you guys again, if need be.
Lesteonia K. | Expérience générale* if the machine broken & no one is on duty , you're not getting in the storage that day .
Laquita S. | Expérience généraleThe staff was very professional
Freddie C. | Premières impressionsNeed elevators. Stairs are tough.
RETTA J. | Expérience généraleThanks so much the staff was very helpful with the questions I may had they’re answered was also helpful
theresa j. | Premières impressionsVery unprofessional staff
JIMMY Y. | Premières impressionsThis facility was exceptional in every way. They were so helpful and friendly and renting my storage locker was a breeze. I high recommend this facility for anyone. The location is easy to reach and the hours are so very convenient.
Jacqueline H. | Expérience généralevery nice
Corey M. | Premières impressionsCommon Sense Courtesy ~was enough for Me to Rate this location with Well done for the environment itself~
Mercy H. | Expérience généraleJasmine gave me excellent customer services. She made sure I understood everything and was very helpful in assuring me that my belongings would be in a secured space. She deserves a Gold Star!
sharon s. | Premières impressionsI do not remember the young lady's name who helped me when I closed out my contract but I did want to say that she went above and beyond to accommodate our needs and I really appreciated her professionalism and outstanding customer service.
Kathryn L. | Expérience généraleIt was upsetting to not be given a downstairs unit as requested. I'm disabled and storage was upstairs and very difficult for me.
Janette B. | Expérience généraleMiss Jasmine was amazing! The process was easy and straight forward
ALEEAH B. | Premières impressionsThe ceiling was leaking and all my things got molded!!!!
Joy R. | Expérience généraleI was very pleased that they worked with me since I wasn't in town very much. Staff was very helpful.
Curtis T. | Expérience généraleThe place has a lot of trash lying around and the lot is so full you can't navigate the trucks into storage area to unload without assistance (moving stuff around to make way). They DID assist us for which we were thankful, it's just the place was disorganized and quite a mess.
Janette B. | Premières impressionsYa'll Rock #1
shelia w. | Expérience généraleThey only had 1 cart per building and no elevator for the upstairs rooms which made it difficult to move in with big furniture and appliances.
Shuan F. | Expérience généraleGreat experience with Jazmine! Looking forward to returning to use the Lamar Semmes location for future business.
MARLENE F. | Premières impressionsThis place was convenient and the staff friendly.
Patsy W. | Expérience généralethis is the second time I've used them, everyone is always friendly and willing to assistance. I especially want to thank them when the storage door broke they fix it quickly.
ADRIANNE G. | Expérience généraleStaff was friendly & professional
Yoni Z. | Premières impressionsVery good service.
VANESSA J. | Premières impressionsStaff was nice, welcoming & helpful
Kenya J. | Premières impressionsSUPER GENERAL MANAGER AND WONDERFUL STAFF! I GIVE THEM A BILLIIN LIGHT YEARS OF RECOMMENDATIONS! ~SUNSHINE
SHANNON W. | Premières impressionsI had a lot of things lost/damaged due to mold growth in just a few short months. But if it were not for that very important fact, I would give it a higher rating. Management was AWESOME!
CaSandra W. | Expérience généralePersonnel were very helpful especially because once I told them what I wanted, they showed me space but acknowledged that location didn't have what I needed and was not open the hours I required.
Mary Lou M. | RéservationNo comments
Antrolique S. | Expérience généraleThanks
ashinik j. | Expérience généraleGood experience
Edward W. | Expérience généraleStorage place is awful anybody can go in, unit was to small, very inconvenient, to much money, they changed my storage place at the last minute from union to Lamar didn't upgrade my unit when I change
Kevin S. | Expérience généraleI hate leaving feedback but I get 7 emails a day. I hope if I fill out the survey, I will get less emails
Bryon B. | Expérience générale