The young men that checked me in and out, both were excellent. Thanks
Mike CCustomer Reviews for U-Haul Moving & Storage at Mt Juliet
Testimonials From Recent Customers
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Quick, easy, and polite
Patrick DVery helpful
Patrick CHaden and Jackson at the Hermitage location deserve an outstanding raise! Those guys are so awesome and amazing! Their personality makes you want to come back again again to rent a truck just to be in their presence of superior kindness and, care and love. Their characters are beholding. We need workers like them in every work place that assists customers. The Hermitage UHual over all is the top notch with their workers. Absolutely!
Tina AManager at the time of move-in (Hussein Alsafi) did not honor the first month free promotion that was quoted in our truck rental. Hussein was the employee who checked us in to the storage unit and claimed that his manager did not allow for him to honor the promotion. When I asked why they did not contact us to make us aware, he did not understand why that would've been necessary. Stated he did not know how to refund the payment for the first month's rent. He advised I reach out to UHaul corporate, who then advised me that it was the discretion of the Storage Facilities to issue refunds. We did not pursue further action because we were still occupying the storage unit. Storage Facility was well lit and well monitored, and all of our things in the unit itself were safe and not damaged at the time of move-out.
Andrew M | Expérience généraleI made a reservation for 8:30 but when I arrived was told I had to wait for the manager to open the store at 9. I didn't say much to the young man, but if there is self checkin why do I need to wait? Just felt like this out my whole day behind.
Crystal SDoing great. Have been here before.
Gerry HThis location was great.
Edward RThe staff was friendly and helpful. The truck was really clean and up-to-date on equipment check. I was in and out in just a few minutes. I would recommend them to all my friends and family. Thanks for making my move a little easier
NELLIE Fstaff showed us how to access the bldg and showed us how to get to the unit.
Harry S | Premières impressionsJonathan, general manager was super helpful and great customer service.
Diana W | Premières impressionsOffer discounts for AAA members, military personnel, AARP members, students, etc.
Janice JJoseph C. was amazing! So very helpful and friendly!
JOHN P | Online Move InBest uhaul on the business. All the staff is amazing
Jason SOffer vehicle without crack windshield (bugs and bird crap) and passenger door that closes properly. Starting with less than a 1/4 tank of fuel; first stop...fuel. After 50 miles, the tires finally rounded enough to feel like we were no longer riding on the rims. Overall performance was fine, it got the job done.
Dean TThank you all for your service. Have a bless day!
Paticia M | Expérience généraleThe team at the Mt Juliet location is always friendly, helpful & efficient. The only problems I have encountered are the In flexibility of the corporate computer system. It went down on Thursday and I had to pay movers for their time for nothing, well, nothing and a waste of my own time & money as well. Many transactions are limited by, your software. And corporate policy. I've had multiple moves and, in a move, receipts get misplaced. You don't allow refunds on unused boxes without a receipt. Period. So all those separate transactions, on the same credit card I've used there for hundreds of dollars, you can't locate in your system and apply a refund. That's lame as hell. It's industry standard for a company your size, especially when you have customer accounts & U-Haul apps, on our phones and you still demand users do your bookkeeping for you. Then the system crash, where you lost 4 customers just in that one store in the time I was there on Thursday. No manual process, no front end process that could post to the central database when it was up again. BAD design! 30 years in IT and I haven't seen such a fragile system in years. Also, just in general, several times I've done transactions where the agents will tell me: "The system won't let me do this/that/the other thing" that it should be able to do. It can't find me with my name, email, phone, or order, under some scenarios. I think you need to take a hard look at your systems. Your people at the rental locations generally do a great job. Corporate IT seems to be hampering their work, not aiding them.
Alan HExceeded expectations. In the truck and on my way in less than 5 minutes and the return process took less than 3 minutes. Everyone at the UHaul store was extremely helpful and friendly even though I returned the truck at closing time. Overall, a great stress free experience.
John WI cannot think of anything to improve. The young men who checked me in were very nice. The van was very clean easy to drive. I did have a little trouble locate the gas tank, but I finally found it
Tammy MThe personnel at both locations were very courteous, professional, and helpful. Kudos. However, you shouldn't have to add the U-Haul App to your phone in order to resize the receipt. It was microscopic on my phone and not legible without a magnifying lens.
JENNIFER TI needed to purchase some supplies for packing and moving. One thing I purchased was a lock for the truck. I didn't know until we were leaving town that the lock didn't fit. It was a lock more suited to a storage locker. Had to make a stop at a retail store to buy another lock. I feel the folks at the rental location could have asked what the lock was for (truck or storage) and then could have recommended an alternative. $12 wasted. In all other areas they were quite helpful.
Stevan BThe service at this location is top-notch, friendly, and professional. They also try to go out of their way to help meet my needs. Unfortunately, however, I continue to have issues with the app check-in to return equipment. If I search for a location "near me" it recognizes the location... but returning equipment, it then says it cannot find my location -- despite it being shared without restriction. I tried numerous times to no avail before finally giving up. (Yes it was updated.) There were two other people also having issues when trying to pick up at that same time.
Melissa JCreo que tienen un equipo de trabajo excelente y muy profesional , esta es la segunda vez que rento un camioneta y todo ha sido excelente, regresaré nuevamente para volver a rentar , este es mi lugar de renta
Eladio PRook provided great service!
Terry BThe location I have used a few times now in the past year has amazing employees. I've only witnessed amazing customer service every single time, and not just for me. I also witnessed a couple very busy times and each time the faculty kept their cool and offered only friendly welcoming behavior.
Brice LExcellent check out and check in staff.
Martie GWaited at location where sign indicated for over 1/2 hour. Had to leave vehicle to go inside despite sign telling me not to. Location appeared to be understaffed and disorganized.
Robert JThis has been the best rental experience I have ever had. Everyone was very nice and helpful. Thanks so much!
PAMELA SNo improvemnets needed, the staff here are always friendly and very helpful. Not too many places give this kind of service anymore. Joe and Latisha made the xperience pain free.
Shelia WStaff was very helpful. Unfortunately the trailer I rented was 6 foot wide but the ramp was only 4 foot wide so I couldn't load the mower that I bought two hours away.
Joseph FThank you Nick. Well done.
Gloria HIt’s too expensive
Austin HCustomer service was great everyone was helpful. Price was very reasonable for tralior.
brenda cThe truck I rented had a hole in the roof of the trailer and ruined a lot of my belongings..The center manager was very rude and would not help me at all this is the Mount Juliet TN center. VERY VERY POOR SERVICE..
Floyd MYour pricing model is very unclear and misleading, stop promoting “$19,95” when it’s going to cost way more.
Charles LManagement and staff was first rate! Massively helpful.
Michael A | Expérience généraleThe door was hard to open and the cord broke during the process. I called it in and they said they would take care of it.
DANA BSome missing box inventory. No file boxes. Not a major issue, but needed for move. Otherwise, no issues. Excellebt service from the team.
Alan HHayden provided top notch service and made sure to take the time to explain everything to me even though he was very busy!
JOSEPH CThe service I received was 5 ***** and I'm very happy with installation and customer service was absolutely awesome. Thank you U Haul for amazing service.
wayne cNo improvements, they were very accommodating and everything was the way it should be. When my piece of equipment was not available, they upgraded me to a different one at the same price which I thought was nice. The staff was friendly and knowledgeable. Customer service is so important and they were wonderful.
Anne YOverall experience was excellent. My one recommendation would be to upgrade the computer system that is used for the facility. Staff was great and made check in/out easy. Would recommend to anyone with indoor storage needs.
Brian B | Expérience généraleVery friendly staff. Courtesy and helpful. LOVE U-HAUL have used for years and years. Like the Old Hickory branch .....
Denis GGentlemen behind the counter that assisted us were awesome. Made our experience moving as smooth as possible.
TIM MI have only experienced the pick up portion of my rental.
Betty GWry well run location !!
Lisa CThe GM Hussan was the epitome of customer service. Kind, professional and personable are a few qualities I saw in our brief encounter. I plan to continue to do business and recommend U-Haul with this location in particular.
Zachary NNo improvements necessary
Percy LBest U-Haul place Returns super easy!
Holly BFill up the gas tank!!
Robert HGreat place !!! The gentleman who took care of us was very good. I would recommend them 100 %
Joan KGood customer service.
Juanita BNot charging people an arm and leg if they didn’t drive far
GERTHA BRien
Juanita BEveryone is very courteous and professional.
Ed HNo smoking inside the store If it were up to me. Otherwise, staff was great service was awesome! Thank you! -Helen Libanan
Helen LThe General Manager, Hussein, was extremely helpful. We had two, minor issues with some on-line accounting that he was able to completely able to resolve. He even added a couple more perks to our account that we found very useful. Highly recommend this place. Everything was as we expected after we completed our 700 mile, one-way trip from Florida.
Eugene L | Premières impressionsThe General Manager, Hussein, was extremely helpful. We had two, minor issues with some on-line accounting that he was able to completely able to resolve. He even added a couple more perks to our account that we found very useful. Highly recommend this place. Everything was as we expected after we completed our 700 mile, one-way trip from Florida.
Eugene L | Expérience généraleThe process was so easy to reserve a space online. Carts are available in the facility for easy moving in and out. I experienced no negative issues while using the storage facility.
George P | Expérience généraleHussein was very informative and helpful, the whole team there had great customer service skills. That's hard to come by these days. The only thing I could say is, I'd like to see a few more receptacles throughout the facility. It the storage area.
Jordan R | Expérience généraleThe staff was dismissive upon move in. It seemed to be an hassle for them to do their job and it was not a good experience. I left feedback about that but received no response. The staff was also and pushy, rude, and overall unfriendly upon move out. Not 45 minutes after the last of my items were out did I receive multiple, back to back calls asking to process my move out. I paid through 12/6, my items were moved out on 11/13. I did not appreciate the rush to vacate my unit during work hours interrupting a meeting for a non-emergent issue. I do not recommend this location.
Melissa B | Expérience généraleHussein Alsafi helped me with this and he was excellent Best customer service experience in a while!
Caleb H | Expérience généraleExcellent
REGINALD P | Expérience généraleHussein went above and beyond to help me out.
DANIEL L | Premières impressionsWe really like U-Haul storage, the management and staff. No issues ever.
Ronald B | Expérience généraleI made a truck rental and storage reservation online. I confirmed with U-Haul customer service that I would receive the free month of storage upon move in for the month 10/6-11-5 even though my truck reservation was for a future date, 12/1. Upon move in I was curtly informed that that was not the case and it was explained to me in a quite juvenile manner by a staff member at the storage location that that was not the case. Since I am on a time crunch for my move I did not have the ability to shop around for another option. I feel that U-Haul was deceptive in its promise but more than that I feel that customer relations should be worked on for this staff member as they did not have to speak down to me as if I did t have a brain.
Melissa B | Online Move InThe GM there is great, hes been helpful on many occasions. As well as the other staff members
Jordan R | Expérience généraleThe door to the unit was bent and therefore not as secure without something in the unit behind the door to block it from being lifted. I was able to do that from the day I arrived, so it was not an issue! They said they would have it repaired once I moved out. I reminded them when I moved out and they said they would be taking care of it for the next guest. Everything about our experience was great and they worked with us to make sure we had everything we needed!
katie m | Expérience généraleToo expensive!
Melissa L | Expérience généraleEverybody at this location was very helpful and pleasant
Justin S | Expérience généraleI have never had a positive experience at Uhaul, unfortunately. At my recent visit, I waited half an hour before someone was able to help me. The staff lack communication and customer service skills. As well, the terms of business were not clearly explained to me, resulting in a surprise charge on my card.
Daniel J | Premières impressionsStaff is super friendly and helpful. The facilities are well maintained. Our movers were very surprised on the condition of our items after 4+ years in storage - thank you for maintaining things so well.
Joseph B | Expérience généraleThe staff was amazing. Hussein and Thomas went WAY beyond and above to assist me. They made UHaul proud.
Michael A | Premières impressionsFacility should be kept cooler. When paying for temperature controlled I would expect the temperature to be less than 80 inside b
Scott T | Expérience généraleVery clean and secure facility. All employees were exceptional!
Peter I | Expérience généraleThe assistant manager, who helped us was great and took amazing care of us.
Scott T | Premières impressionsLove the carts that are available to use. Staff was always helpful and knowledgeable
Legacy F | Expérience généraleSo far so good!
John Y | Online Move InChase and his team took great care of us! We were late on a payment for one of our units but the other was on autopay, so he waived our late fee. Everyone was kind and attentive. Would recommend this facility to anyone!
Jacob H | Expérience généraleWish price was lower
carol p | Premières impressionsIt would be nice if y'all would give me some of my money back lol js
Tina F | Expérience généraleExcellent customer service and a very clean facility!
Michelle H | Expérience généraleThese people are the best!!!
William R | Expérience généraleMy storage unit leaked and I have some things that are irreplaceable that got ruined.
Karen D | Expérience généraleThey were all extremely helpful and friendly. Have been to this location numerous times and always had an excellent experience
Paula D | Premières impressionsThe motion sensor lights in the hallway need to stay on longer. If you are in your unit and the hallway lights go off it's dangerous trying to get out to the hall to get the lights to come back on if you are packing/unpacking as you can't see since the individual units aren't lit.
Shahn D | Expérience généraleHussian did a real great job of explaining everything to and assisting us with the move in
DAVID K | Premières impressionsI’m very angry first I was quoted the wrong price over the phone and I repeated what she said and then that same person told me my first month of storage was free and I get there and I was charged if I had not been so tired I would have gone some place else because she didn’t put it in the computer
zulma d | Premières impressionsThank you so much for your help! Excellent customer service!
Michelle H | Premières impressionsVery good experience
Daniel D | Expérience généraleThe unit alarm went off when I opened it. I went to talk to a manager to see of that were a normal thing, the uhaul team locked the doors. The police showed up later to see what was happening I was being criminalized for opening the door to a unit I paid for two days before. There has been no cancelation notice up to this time, and still yet to recieve any. I am currently considering legal action for the distress, defamation, breach of contract, and humiliation. I have never received such a unprofessional service in my life.
Christopher M | Online Move InThank you for being so close to our house.
victoria s | Premières impressionsI would recommend anyone looking for a safe place to store your belongings at this facility, they have really friendly staff and they walked me through the move in process and they do provide locks that are inexpensive. Unfortunately, I do have to give it a one star rating due to when I was moving out an employee charged me on "accident" for 3 fee's totaling 80$. I was on the phone with them as they made this error, they ended up calling over a manager whom stated they didn't know what the charge was for. The employee then stated they "may" have checked the 3 boxes that added those fee's. We ended the call with pretty much there is nothing that can be done because it has already processed on their end. I then received a call back from the manager shortly after, he said he contacted corporate and they also stated there was nothing that could be done because I had already moved out of the unit and it had already processed on their end. The manager said unfortunately I would still be charged regardless of their mistake and they "may" be able to refund me or "something". I immediately locked my cards, and I am waiting to see if they proceed with charging me. I do not usually write reviews but when I do, I try to be as honest as possible. I really did enjoy my stay at this location, just really unprofessional that nobody could correct their mistakes. At the end of the day I am still extremely happy to say I was confident in trusting this facility to hold my belongings. And I realize people make mistakes! So, no need for an all negative review it deserves the good too. :)
Brandon S | Expérience généraleThe staff here is wonderful and I can't say enough good things about them.
Tonya S | Premières impressionsLove this place. They always been there for me,helping with my needs. Have used storage unit and Trucks.
KERI P | Premières impressionsLooked online Sunday and seen 10x10 units available. Went to facility. 2 lazy employees said there were no 10x10s available and "pulled a report" to verify. Went back out to my vehicle, got online, and rented the 10x10 unit that I wanted while sitting in the parking lot. Did their job for them, maybe they should share their paycheck.
Gregory C | Online Move InExtremely helpful staff. Would highly recommend for storage needs. Also, supply costs for boxes and tape are actually lower than HD or Walmart.
Geoffrey O | Expérience généraleMt Juliet Uhaul is run well. The staff is great, some are young you get some non sense with that, but overall it was a pleasure to do business there. Adam Cash helped me with returning furniture pads and getting refunded, I appreciate hiw he handled that. 5 stars.
Bryan H | Expérience généraleThey were great and helpful
Marla L | Expérience généraleHad no problems , staff were friendly and very helpful . I would definitely recommend
Kamecca H | Premières impressionsMoving in was nice and easy!!
Michael K | Online Move InAdam was very helpful when changing my truck rental and storage. And very curious.
Elizabeth s | Premières impressionsGreat staff and place! Very helpful when it came to accommodating!
Marla L | Premières impressionsProfessional and personable employees really made a tough move go as well as possible.
Mitchell K | Premières impressionsMy only complaint is it is very difficult to communicate with the location. When you call the number, it transfers to the 800# which is typically unable to help with your call. You should be able to contact the location directly and only speak to the direct location.
Ecoview A | Expérience généraleThe fact that I was made to pay a bill before it's actual due date in order to go inside of my storage was a disaster I do not appreciate it and then the fact that one of your employees went outside to discuss me instead of staying inside with me when he went on the phone with a man named Adam so yes I'm very dissatisfied in your service and I've been using you for years and just know that if I could find another way of not using you in the near future just know I won't be
LAQUASHA B | Expérience généraleThank you for all You've done
Kevin H | Expérience généraleAJ and team were very helpful.
Mark K | Premières impressionsGreat staff, friendly and very helpful.
SEAMAN L | Expérience généraleRenting a truck here was no issue. Being told a storage space was available at the time the reservation was made and later finding out that, not only was the unit no longer available, there was no way of knowing when one would be ready threw a massive wrench in our moving day. Why allow reservations to be made and ask for a date that a unit would be needed if there are no units available? Fortunately the team managed a workaround and getting a unit secured but I can't imagine everyone being so fortunate in the future.
Quin S | Premières impressionsThe owner Adam was an absolute jewel! If he's any representation of his staff, then a goldmine has been struck!
Hubernetta S | Premières impressionsNice facility. Well maintained. Everything was better than anticipated. If you need storage, it's a great place to go!!
Judy M | Expérience généraleAdam and his U Haul staff are outstanding. This is my 5th time doing business with them and I can't thank them enough for their professionalism and attention to detail. They are always helpful and go above and beyond to make me feel welcomed. Thank you Pietro Fiore
Pietro F | Expérience généraleOffice hours were convenient, but not always staffed to help. 3-4 guys in bay area while customers waited in store for help. Or, 2-3 guys helping with rental jobs, but no one manning the store. However, I know help is hard to come by, but when you have 3-4 guys in the garage or 3guys helping with a rental truck while regular paying customers are sitting inside waiting for help, it gets annoying. However, guys were always helpful and pleasant when you finally got service. I just want to go back in time when ppl who paid monthly for services got customer service within a reasonable time (is 15 mins too much to ask when 3-4 ppl are with someone else, and you're left standing with no help?
marilee d | Expérience généraleAJ Cash and his staff have gone above and beyond to help my family with our storage needs and questions!
Audrika W | Premières impressionsBoth 1st floor 10x10s we rented had water on top of 1’or 2 plastic bins we had converted our stored items into previously(- The water appeared to be orienting on the rear wall from above ; if we still had item had items in cardboard some things would have been ruined
Edd B | Expérience généraleDifficulty with store personnel answering phone to confirm truck day of move out. Earlier during last month of storage, staff on site answered incorrectly on how customer would receive credit back in case of partial month use. Had to get correct answer from Uhaul national customer service after extensive time on hold.
Brian M | Expérience généraleWas only little surprised by storage unit being outside building in old truck box. That should be disclosed online.
ANGELA W | Premières impressionsIt was easy Staff were professional. Thank you.
Kevin H | Premières impressionsThe manager Adam a cash was very pleasant I'm very pleased ! Merci.
Vashti M | Expérience généraleKind and very helpful,
Rebecca W | Premières impressionsDo you have my check in date wrong. I did not check in until 12/6/21. Please correct this. Merci
Shirley M | Premières impressionsDo not like the check in process. It's confusing to have to check in at one door then enter into another one. It should just be the one door. Loved it other than that.
Gabriella C | Expérience généraleI have got to say, this was my first U-Haul experience. Moving out of State was a scary ordeal. I have never done it and only had myself, my Sister and my Brother in law to help. From beginning to end the experience was way more than we expected. Everyone was helpful, kind and professional. If ever I should have to do it again, I will definitely go through your company. I am telling anyone who cares to listen about this amazing moving experience‼️ Thank you, every single one of you‼️ Suzin Holtz
Susan H | Premières impressionsThe only problem I had was there was a couple of weeks when I couldn't get in because I thought I'd lost my key and I couldn't find what I needed to unlock my lock. When I finally called to arrange to have it cut off, I was told that a new lock had been put on my unit and no one told me until then.
Shirley M | Expérience généraleThe technician and manager helping me were knowledgeable and helpful. The manager was especially helpful in explaining the procedure as I was taking over a storage unit I shared with a friend.
Larry B | Premières impressionsMy only complaint would be lack of Ramos at entry door in the event you couldn't back a truck or trailer to the door. Other then that a great place with friendly and helpful staff.
ROBERT D | Expérience généraleGreat storage facility and wonderful employees.
Calista H | Expérience généraleStaff very friendly and helpful! My experience with the move in was excellent facility very clean.
Angela H | Premières impressionsAdam Cash is an excellent General Manager.
Jace S | Premières impressionsFirst, they gave me a unit that already had someone elses belongings inside and then issued me a new storage space. THAT space was empty, but they forgot to add that to my account so they locked my box up. Had to chat with them about that issue for nearly a half hour trying to get THAT squared away. Then the truck I rented to haul my toolbox had a door that kept popping open, and if it wasnt for a friendly driver on the road, I could have spilled everything out that wasnt tied down and/or killed someone. Truck had a cracked windscreen. Not a biggie, but I had to explain it away after the fact. After that, they neglected to close my account when I returned the vehicle as the unit was now empty. Now I keep getting rent reminders and charges added to a unit that I turned in 1 month ago. So you tell me how my experience was.
Kevin U | Expérience généraleNot very clean, lots of spiders. Some staff friendly but not everyone.
John B | Expérience généraleTried 4 times to get my due date changed to the middle of the month for my budget,no one could help and management never called me back
James B | Expérience généraleThe overhead door/garage door was bent and off the track at the bottom. It got to the point that I could not open it all the way up, nor could I close it. I complained and a member of the staff worked on it and got it closed. I returned several days later and the door was still bent and water was dripping down on my quilting machine. I asked to see the manager, and was told he wasn't there. I left a message for him to call me….he never did. So I moved out to another storage company down the road.
charley w | Expérience généraleYou have a great team of young men and they took good care of me and my belongings. Thank you, Jacqueline
Jackie N | Expérience généraleHaving the storage unit at the same location as the van rental made our move much more efficient. We unloaded the moving van into our storage unit and didn't have to worry about taking the van to be dropped off...we were already there!
STEVEN F | Premières impressionsWe are moving to Nashville from out of town. We were looking for a storage unit that was secure and affordable. We are very pleased with our choice to store our things with Uhaul storage facilities! As a bonus, we got our first month free!
robert L | Premières impressionsYour staff is incredibly helpful and kind. Our house was impacted by tornado last year in Mt Juliet TN. This location gave us a month free up front. Our repairs.took much longer than anticipated. I'm happy to say that 15 months later I would definitely recommend this location. Although our unit wasn't air conditioned, our items were all in terrific shape. I wouldn't hesitate to recommend this location to friends and family.
Valerie W | Expérience généraleOnce the access keypad was repaired a few years ago by the new management, this was an excellent storage facility to access and easy to utilize.
ISLAND B | Expérience généraleI had a wonderful experience with UHaul. Thank you so much! When I was in the hospital, they worked with me. Merci.
jennie C | Expérience généraleI was not clear on how to enter the building The code I was given did not work
Roxanne C | Online Move InI didn't give an excellent because I want this to be a true and realistic evaluation.
CHARLES B | Premières impressionsGreat people and equally great service. Please use these folks and their services. You'll be glad you did!
William S | Expérience généraleThe best customer service 👌
USSERLINE J | Premières impressionsVery pleased with everyone.
William S | Premières impressionsAdam Cash the manager was very helpful and curtious. He explained all the hours of availability.
Allen J | Premières impressionsNo one returns calls
Josephine R | Expérience généraleRude and unhelpful, wouldn't answer questions, if I treated customers the way I was treated I wouldn't have any. Will avoid uhaul in the future, left a bad taste in my mouth. I went to another storage place close by and they were very helpful, had a bigger unit for less money and provided an overall excellent experience.
Scott S | Expérience généraleAfter a couple stressful days of moving the employees here were so friendly and helpful. Overall, the light at the end of the tunnel and changed the day around.
Wyatt F | Premières impressionsVery clean staff was very helpful
Mike N | Premières impressionsUpon arrival, unit had not been swept out and dead roaches were present. Staff did let me borrow a broom to sweep out. During our near 2 month stay, we caught one roach, which is not bad at all, but also caught one mouse, which I'm glad the wife didn't see. I felt the facility was secure, but punching in a code every time between trips in the truck was a bit annoying. Overall, not a bad experience.
Richard C | Expérience générale...the on line didn't explain the circumstances for the change of our pick up location...we found out the "why" after going to our original place who explained there wasn't an available vehicle...otherwise the locations in St. Louis and here in MT. Juliet have been helpful in explaining and offering assistance...
Ilaan G | Online Move InAlways helpful and courteous.
James C | Expérience généraleYour rates for storage units is excessive. The reason I left
JERRY S | Expérience généraleI have used this facility before and always find the staff to be helpful and friendly. I will highly suggest this location to friends and others looking for storage. Merci encore.
Sharon W | Expérience généraleTerrible experience. Tried to change account details several times but they kept getting it wrong. Booked a van and was sent a U-Haul PROMISE that was not delivered upon, had to go many miles out of our way to get the van that we had a booked confirmation for. Will not use this facility again.
Amber M | Expérience généraleEric Sparks was an amazing employee. His willingness to show me around the facility and allow me to look at the exact storage locker location was an awesome. Eric is an excellent representative/ambassador of your organization.
jeffrey h | Premières impressionsWhile the gentleman who helped me reserve my unit was very helpful and friendly, the one who moved me out was unfortunately not. His answers were short and he didn't seem to want to be bothered. He was very unenthusiastic about his job. I've used this facility before and could have sworn there was a proration of rent if you moved out early; yesterday while I was mid-question, he cut me off saying "they don't prorate." It's frustrating because we were just billed roughly 3-5 days ago and basically had the whole month left. That part isn't his fault but his attitude and delivery of information to customers could use some attention.
Meghan M | Expérience généraleOur rental unit was not swept,out, had dead cockroaches, and mouse droppings in the well of an interior wall. I was was expecting a lot more, as far as cleanliness from "indoor climate controlled" storage facility. I told an employee there and he stated that he never goes into the storage units and gave me the managers card. Matter of fact the pile we swept out, was still there today. I know that the business can't control what is brought in and it's impossible to be pest free, but this unit should have been inspected before move in.
Richard C | Premières impressionsFelt very safe when coming or going, always a U-Haul worker present on outside. Hallways and units kept very neat and clean.
sue g | Expérience généraleI appreciate their service.
Foronta E | Expérience généraleThe staff needs more training
Steven P | Expérience généraleCheck out was slow and did not check the account balance until asked.
clarissa e | Expérience généraleStaff was great. Facility did not seem as clean as other storage places. Had animal trap in unit.
Richard S | Expérience généraleThey've got a great team. They're knowledgeable and helpful if you have any questions with storage, moving, or other advice in this field.
Tawnya B | Expérience généraleOnline rental process was easy and fast. I was surprised at the cost being a little higher than expected. When I arrived, my unit had a lock on it. Luckily the manager was there and he quickly moved me to a new unit. The checkin and main door entry process was a little complicated but nothing a little practice can't help.
Jennifer P | Online Move InI lost my home at Meridian and my work at Lebanon FedEx and my daughters school. Living out of our car was so hard to organize. They gave us one month free and a lock and said I could have some boxes. He said... I'll never forget... Nous sommes là pour vous. Thank you forever. I'll never stop telling people.
Dorothy J | Premières impressionsEveryone I came in contact with was extremely friendly. Great Staff
lora c | Premières impressionsUnit assigned had a lock on it. After hours and did not have an access code. Had to call customer service number and had to put things in a different unit without a lock.
Jeanne J | Premières impressionsCoby, Rachel, and John are outstanding and made this stressful time bearable. I called to get assistance with the reservation because I was having difficulty on the website. Zach was no help at all.
Althea G | Expérience généraleRachel was awesome getting me set up! This has been a stressful time, but the UHaul folks made it just a bit easier.
Althea G | Premières impressionsOverall a great experience!
Doug B | Expérience généralegreat staff - best of all, everything for a move of any kind is right there
mel S | Expérience généraleMoving's not fun. Having stated the obvious, your front desk lady made my business with U-Haul actually fun. Better keep her - give her a raise
mel S | Premières impressionsMy move in experience was wonderful, the representative that helped me was very tentative and made sure I had everything I needed to help me with this transition!
AHNA W | Premières impressionsNick went above and beyond in helping getting our issue resolved. Uhaul needs a lot more Nick's...lol I can say a lot more great things about Nick but I had to say Rachael and GM were great too.
Jimmie C | Premières impressions.
tina s | Expérience généraleFriendly greetings: Clear communication: Clean and orderly facility: Quick service. UHaul Mt. Juliet delivered an efficient and professional experience. I would definitely recommend this Uhaul..
Joel S | Premières impressionsWonderful customer service... Thank You🤗
Corrine O | Premières impressionsGreat employees!
REGINALD P | Expérience généraleJohn was amazing! So grateful for his help and the easy process!
payton b | Premières impressionsThe young man that checked me out was very helpful and approachable. That means alot when you are doing something unfamiliar. Merci.
Kimberley F | Expérience générale.
Keith S | Premières impressionsGREAT PLACE TO STORE YOUR THINGS. EVERYONE WORKING THERE WERE SO NICE AND VERY HELPFUL WILL RENT AGAIN !!!
cynthia m | Expérience généraleNo comment
Emmett K | Expérience généraleGood customer service
Marsha P | Expérience généraleQuality storage. Highly recommend.
bruce d | Expérience généraleThanks for everything
michelle m | Expérience généraleEverything was fine.
Wayne B | Expérience généraleYou guys are the best, gonna miss this place. Wonderful staff. Great prices.
thomas s | Expérience généraleGeneral manager was great! He should be the president of UHAUL.
ernest e | Premières impressionsAlex was the young man who helped us with a storage unit and truck return. I spoke with him Friday on the phone and luckily he was there on Saturday so I could work with him personally. Excellent !!!
Sheldon F | Premières impressionsOutstanding service. If it's not already, U-Haul should be the "Standard" for the storage industry.
SOJOURNER W | Expérience généraleHad no problems. Very satisfied.
eddie o | Expérience généraleFast, professional, helpful
Andrew J | Premières impressionsGreat staff! They made it so easy to get done what I needed to get done.
Brian B | Expérience généraleThey are wonderful always willing to help you. I wouldn't go any where else.
Lou R | Expérience généraleA positive made pymnts online but Uhaul still insist on sending paper a Negative
KIMBERLY M | Expérience généraleFraudulent charges for the last 2 months. refuting the charges with credit card. local Management has not returned calls.
Steve S | Expérience généraleAfter 11 yrs, I finally emptied my unit yesterday I brought my broom & dustpan expecting a lot of debris to clean up. There were no spider webs, no bug carcasses or mice poop. Just a little dust.
HEATHER H | Expérience généraleEasy process and very helpful and friendly customer service.
matthew e | Premières impressionsGreat service.
Deborah M | Premières impressionsClean and curtious
BRADLEY B | Expérience généraleIs no good servis and no respect for the costumes.
Ruben R | Expérience généraleThe staff and facility is awesome! Alex is very accommodating! I will recommend this location to anyone needing help with relocation or moving.
Tim S | Premières impressionsEverythings was great! My Ubox arrived in perfect condition. Nothing damaged and the staff was super helpful with scheduling load out and getting it open.
Michael L | Expérience généraleN/C
gildardo l | Expérience généraleThe original staff was very unprofessional. They judged female customers appearances and were very obvious in doing so. It was very hard to get a hold of the manager. extremely frustrating!
MALINDA F | Expérience généraleI have never experienced such a caring and professional services in regards of taking care of their customers, I will recommend them to everyone who needs a place for moving or storage their the BEST.
lila w | Expérience généraleI have always received great service from this facility. Up until I had room in my new house, I had a storage unit too.
Susan J | Expérience généraleNeeded more help at counters on sat
KIMBERLY M | RéservationWas very helpful and kind and help save me money and time ty for all the help
John S | RéservationWill come back!
vilma m | Expérience généraleEvery U-Haul that I've done business with provides excellent customer service. The staff at My Juliet is truly exceptional however. Your Brand is solidly grounded in excellence. Merci.
sojourner W | RéservationWonderful customer service! Nice, professional and quick.
Stacy S | RéservationFacility was fine. Appreciate having the hand truck available to use. Staff stayed late to check me out.
Mike Z | Expérience généraleThere was a lady that helped us (Bianca??). She went out of her way to help us find a storage unit that would fit our items and even backed the truck up for us to unload. Great Service! Thank you!
Christine e | RéservationEveryone has been so friendly The only thing I would say negative would be to have employees park away from the doors for patrons to load and unload their storage units
Roxanne C | Expérience généraleIt was a great experience, the staff was very helpful.
Joni R | Expérience générale*
Rachael K | Expérience générale