Everything was very good. Newer equipment. Service people were very pleasant.
walt zelieCustomer Reviews for U-Haul Moving & Storage at Seneca Mall
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very easy drop off, large location with lots of space, clear markings in the parking lot where to drive my drop off.
Paul RobertsFacility in great condition, and staff always friendly and helpful.
Aleisha Celerino | Expérience généraleStreamlined return process. The staff approached the rental vehicle before I stepped out of it. Very quick return and allowed me to get on my way quickly.
Richard DannonJessica , the manager is excellent
Frank Gigliotti | Premières impressionsI have no complaints about the staff, the facility or the equipment, other than that the van could use a new set of windshield wiper blades. Both of the staff members who I worked with were polite. professional, responsive to my questions and efficient. The only "complaint" I have is that your $19,99 rental price is a bit misleading. Once you throw in the mileage expense and the liability insurance, the actual price is significantly higher.
ROBERT BECKERThe App would not correctly identify I was at the location, regardless of restarting, updating and several attempts in different locations of the lot. I ended up having to change my order to do it at the desk.
CURTIS WADSWORTHCustomer service was excellent.
Karri SterlingGreat experience overall. Both locations super nice! VERY fast service. Great vehicle condition.
Joshua KogutThe associate in your Liverpool location lacked manners! Was rude! And you guys diffidently charge too much!
Mohammad NazirEverything was great Grace Y. was extremely helpful and cute too!!! Keep up the great work!!!
Thomas KearneyInform of close refueling station
kenneth GoldenStaff was friendly, professional and helpful. Place was very clean. Dolly and blankets well priced. You made a job I was dreading much easier than I expected.
Charles McChesneyRien
Carl DidomenicoCustomer service was amazing
RONALDLAWRENCE VISCONTIOutstanding service professional knowledgeable staff
Mumtaz IbrahimI was very pleased no issues at all and if I ever need storage again I would definitely come back to Uhaul
Danette Howard | Expérience généraleBest car trailer around, keep up the great work.
Bruce Johnstone IIII have rented from u- haul a number of times and only had one occurrence when vehicle was not cleaned properly. It was a very busy week and I believe it eas just an oversight. Staff and vehicles have always been great otherwise.
Kathleen LillyThe staff was rude when I attempted a refund due to billing issues. They informed us that if we received the refund we would be locked out and receive late charges. I was under the impression I had a 3 day grace period and when I acknowledged that I was aware I would get a late fee if past a certain point this was when I asked to move forward with the reversal. This was when we were then told that we would be locked out even though we still had 3 days at this point to pay. We ended up removing our things from the unit and even though we did not use the unit for the new month they still refused to give us the money back. They stated that if we wanted to move out and not be charged we would have had to tell them in advance. This was also never mentioned until we were already attempting it.They never mentioned that it cost extra for 24 hour use and never offered it to begin with so we were unaware it was something extra we had to pay for. It make's absolutely no sense that we have to pay for a storage unit that we did not use.
Justina Luis | Expérience généraleAvailable same day and friendly service.
Paula ColasantiIt’s perfect the way it is!!
Francine AmesFast and friendly service. Very easy
constance weaverFront desk was very friendly and helpful
Rose Kotary | Premières impressionsExcellent service à la clientèle. Quick and easy to pick up and return. Equipment in good condition
Sheila OsborneNothing. The employee that greeted us and took care of. Checking us in was very helpful, professional, and polite.
Teresa RhinersonBre was absolutely amazing. Very professional and on top of everything!
Jennifer TibbsThe app is a little slow to work, would be great if you could complete most of the steps ahead of time instead of waiting at the pick up location. Seems like it would be much quicker to do the in-person pickup. But the staff at the location was incredibly helpful!
LISAMONAGLE BROTMANNNo improvements. I also have to say that roadside assistance customer service does a spectacular job. I'd love to leave a positive review for Jesus, who did a great job of helping get us a roadside technician that fixed the truck and got us rolling in a short couple of hours!
Nicole GinsburgI had no trouble renting a truck today. Very easy and the guy at the store was very helpful!
Lindsay LaGrangeNothing that I can think of
ed swiderskiRent a truck with the car hauler. The truck they gave me steering wheel needed a severe alignment and steering was cockeyed to about 9 o'clock. When I returned it, I told and he said there's nothing he could do about that. Dangerous, and should not be on the road or give it to anybody else.
Mohammad AzzamIt was great. The truck was super easy to use. Movers had an excellent time loading and unloading. Good rig all around.
Xiana FONTNOExcellent customer service along with ease of renting! I would recommend this location to everyone!
Teresa McLeodThank you for the smooth rental
Nicholas Petta IIILove the receptionist who first spoke with me on Sunday in the afternoon (2/4). Very nice, very courteous.
Wagner DottoJust stay as friendly and helpful as you were to me! Thank you for a great experience
Florence StassiI really think paying customers should be able to access their storage units 24/7 ... There was several times that I needed to access after 10pm !
BILLIE JO WEBSTER | Expérience généraleGreat customer service team who were flexible, great to interact with, and made the rental go smoothly. Have rented here before and this is consistent with their reputation.
Ray CowanPushing the insurance is ridiculous…… most major credit cards cover it already……nothing but a money grab on uhauls part and almost to the point that I will go elsewhere for rentals in the future. If you think a $15 charge to cover a $35 000 truck makes sense then you're nuts. The math doesn't work out and anyone actually agreeing to the insurance should be a party to a class action lawsuit. You should be ashamed to even offer it.
Dan Fiorini,/
Luis RodriguezFree coffee... fresh. Like a Nespresso or Keurig machine. It's dang cold out.
William Mooney24 hour access would be best, but it is what it is. Anyways your staff is absolutely amazing especially the two women that were working on the evening of the 26th of January 2024, and the morning of January 27th 2024. They young ladies should be a template of all future hires. Great staffing choice. I wish I had their names and I hope they see this review.
Edward Horning | Premières impressionsTruck was fine, ur app is shit, hire a UX designer
Brennan MathewsHave employees on site that can assist customers with unloads rather than booking through uhaul like I did. I booked to movers/unload ears for 2 hours, they showed up an hour Nd a half late and stoned, and poorly offloaded items into the storage unit, wasting tons of space. Then they left, leaving myself and my friend, both of us grandmothers, with a young child to fix what they messed up.
Gail and Anthony RolandoI am 75 and remember when Uhaul wasn't so good and usually the equipment would break down! I am glad things have turned around.
Gary DannThe vehicle had a smoke smell to it.
Christopher TanskiGreat customer service!
JESSICAL CROUCHOverall, the experience was great. The U-boxes are a lot smaller than anticipated, so maybe stating that it fits one room, rather than one and a half rooms would be helpful. Other than that, everything went as planned and went very well. Le personnel était amical et serviable. Easy to use services.
Melanie WalkerThis made the perfect storage for between selling one house and purchasing another. The free month definitely helped me choose U-Haul because we had to rent a truck several times.
ANDREAJ LOVE | Expérience généraleWasn't able to get a truck or a van, had to get a 10ft truck that forced me to get gas about 5 times. Was charged for having it for two days when I had it less than 12 hours. Vehicle surged and didn't slow down when brakes were pressed half the time. Roof in the box was leaking so several puddles in the box.
Vivian RadleyNeed to put tires on your trailers
Chad MurphyLube the big door. Tough to open and start
David AndrewI had a problem with "after hours" truck return - wasn't able to complete the process on my phone. Since i made the attempt, i wasn't charged anything extra, which was nice. I was told that a lot of customers have difficulty with this. Maybe you should think about makimy the process more customer friendly.
Susan CollinsStaff was helpful. The facility was in a good location and easy to access. The overall experience was excellent.
Dorothea Hetnar | Expérience généraleNothing! Both Uhaul employees were excellent! Would highly recommend!
Todd BattinGreat staff met my needs perfectly all my furniture was exactly as I left it. I would use them again in a heartbeat
Chris Norcross | Expérience généraleThe truck looked like it went off road and got stuck in the mud before I picked it up. The lower skirt was bent in on the drivers side. The steering felt like it could come apart at any moment. Squeeking and noisy. The wipers were basically useless and it was raining out. The people at the store were super friendly and helpful. Definitely would rent from there again, but that truck needs to go. 130k + miles on a 20' truck to be specific. Used as much gas a 26' truck I rented a few weeks ago.
Benjamin HarveyDidn't like the fuel issue
steve nesbittService was great by all customer Service team the truck was very clean when we picked it up
Jessica KalynyczThe truck rental experience was great --- streamlined process from online order to pickup to drop off. Both Jessica and the gentleman working the desk on Dec 1 are a great asset to your company --very competent, helpful and pleasant. I will continue to use this location for my storage and truck rental needs. Merci.
Julia LynchHad top notch service when I returned the equipment. Pickup for a simple dolly took 10 minutes which was mostly telling the person at the computer my information. Is there a faster way?
Memmah DelfanianThank you ALL my renting of your U haul equipment was overall satisfactory Each of your employees truly know what they are doing They were very much the cause of fulfilling all my needs for transporting my belongings from a storage a unit to my apartment Thank you and HAPPY HOLIDAYS Susan
Susan RayoOur space was clean and ready to go at the time promised. Jessica and Grace were knowledgeable and insightful on helping us to rent the correct size for our needs. They also explained what we would need so that the paper work process went smoothly.
Albert Parisi | Premières impressionsStaff always friendly and helpful to answer any my questions.. Manager runs a good operation for stock. for all our needs from boxes and accessories to make our move easier would highly recommend this location clean and convenient..
Keith Vinehout | Premières impressionsThe staff at U-Haul was very helpful with everything that had to be done. Thank you, Jessica.
Mark Kondrk | Expérience généraleCustomer service is excellent.The level of care was superior.I am so happy and thankful I chose this facility.Thank you.
Wendy Reynolds | Premières impressionsThe young lady manager was great
Wayne Dyer | Expérience généraleStaff is very friendly and helpful. Place is very clean.
Edmund Waters | Expérience généraleVery friendly and helpful, made moving in much easier
JAMIE CHAUSSE | Premières impressionsWe will be back again if needed and will highly recommended your services to any and all who may need them. Thanks for a great experience..
Mary anne Muratore | Expérience généraleSimple to do online, and I asked am employee to show me the pin code system. I love that there are alot of cats for easier moving
CRYSTAL Trostle | Online Move InPlace is vey clean and the staff is super friendly.
Edmund Waters | Expérience généraleThere was a mixup with my automated billing for months. When it was noticed, I owed a few months worth of rental. The female employee at Route 57, Liverpool worked with me and was very patient and informative until I was able to bring my payments current. Merci
Monique Frost | Expérience généraleThe first guy was not helpful… but the second guy went above and beyond helping me.
matt huber | Premières impressionsGood initial experience
Edwin Cole | Premières impressionsI was very pleased with my overall experience. I have no negative feedback and would recommend this business.
Ronald Stratton | Expérience généraleAll of the staff were helpful, polite and kind.
Michelle Bell | Expérience généraleJessica was particularly knowledgeable and helpful. Her guidance and problem-solving skills are greatly appreciated. Her friendly manner and concern for my situation eased my worries and made my move in experience positive.
Dorothea Hetnar | Premières impressionsJessica was awesome very helpful and friendly
Mark Allen Ogrady | Premières impressionsI would definitely rent from your company again if needed thank you
Don Euson | Expérience généraleThe staff at this facility deserves a raise! Every time I was there they were short staffed and very busy. Yet the staff remained calm and professional and helped everyone in a timely, friendly, helpful and informative manner. Great job to the staff at Rt. 57 Liverpool NY!
Kevin Burghardt | Expérience généraleThe manager was awesome. Helpful patient and kind.
Michelle Bell | Premières impressionsVery convient hours and excellent staff.
Robert Riegelman | Premières impressionsMy Uhaul representative was very helpful and went out of his way to show me my unit. I wish I caught his name to list here. This has been a very positive experience.
Harrison Dykes | Online Move InGood old fashioned American work ethic, no hassle and no surprises. Reliable and reasonable. An overall quality product.
James Turo | Expérience généraleJessica and the team were great and the facility was organized and clean. I would recommend this! The only concern I had was that I wanted to do the online move-in, but the system was glitchy and I wasn't able to do that. :( Otherwise, great experience!
Charlene Agnew | Premières impressionsYour team at U-Haul Seneca Mall are ALWAYS top notch. By far the best storage area around and mostly because of the people there!
Justin Case | Expérience généraleYou have been outstanding and I thank you for everything! Great team!!!
Tonya Jackson | Expérience généraleI have used u haul all my life.
Jose Azocar | Premières impressionsFacility is well kept and clean , safe and no problems that I can think of . Very commendable .
Josetta Rudinger | Expérience généraleVery clean, safe, and convenient. Manager (Jessica) and staff are super friendly and helpful. I would definitely recommend and/or use this facility again!
Kimberly Tyoe | Expérience généraleFriendly, quick and easy paperwork in and out. Explained everything and we were on are way. Courteous of our time.
ERICV PACE | Premières impressionsThe manager here (Jessica Laginske) was amazing. She was patient with me and took extra time after the posted closing hours to ensure I could access the storage area very early the next morning. My biggest concern was the space available and the hours since they had our truck reserved for another customer at 10 and we wanted to make sure it was empty and turned in on time. She took the time with me to go over how to access the area, how to pull the truck in, find the right storage area, open and lock it-- and the hours we could earliest access it. She even took my call early the next morning when I forgot a step in the card procedure. I will always go here first for any moving and/or storage needs. I must have kept her past 8:30 on a Friday on a holiday weekend night and would definitely buy her dinner for her friendliness, helpfulness and compassion-- it had to have been a very long day for her.
Kathleen Gillies | Premières impressionsWe had an excellent experience with U-Haul from the moving truck rental to the storage facility. The only comment I have is that the truck was supposed to be picked up in Clermont, Florida, a few miles from our move from destination, but we were later told we had to pick it up in Orlando, which was quite a drive at a very busy time. I felt even if there was no truck in Clermont, an effort should have been made to get one there from Orlando. That would have been better customer service.
Victoria Perry | Expérience généraleConcrete floors were refinished and my items in storage were covered in cement dust. Dust was the kind that needs to be washed off. Will take hours to clean.
Mary Durant | Expérience généraleI would recommend this to my friends because it was very nice CLEAN the storage is are good sizes and all my things fit in a 10 x 10 I really appreciate your services. Thank you. Satisfied, customer.
PATRENIA GAINER | Expérience généraleThank you for everythin6
Mark Hart | Expérience généraleThere was an issue with the card access but the staff informed me that it was most likely because work was being done on the other storage facility so I was given a code access. Other than that there were no other issues.
Karen Hayes | Premières impressionsAbsolutely no complaints, was super easy to set up and cancel when I moved and no longer needed storage
Teresa Riley | Expérience généraleThe staff was very friendly and helpful.
Wendy Vanderveer | Expérience généraleThe staff was very helpful. Excellent customer service.
Steven Smith | Expérience généraleJessica and staff were wonderful! I'm sorry I had to leave, but will recommend this location to my friends!
Murray Saucier | Expérience généraleAwesome 👍
Tonya Jackson | Premières impressionsThis was my first time having a storage unit and it was a pleasant experience.
Eric Nunn | Expérience généraleRodents got inside my storage unit and damaged my furniture
Whitney Baker | Expérience généraleClean, secure, friendly and decent price.
MICHAEL STOCKTON | Expérience généraleVery impressed. Great employee's, helpful and friendly.
Nathan Brooks | Premières impressionsI am very pleased with the cleanliness of the building. Staff is very efficient and friendly.
Julie Gasbarra | Premières impressionsThis is the second time I've stored here. I love that it's indoors and is one level. Having the unloading bay inside is great too. I also got a free lock this time which I didn't before.
Emily Jones | Online Move InI rented a climate control space. It was a little confusing figuring out the keypad access process. I also tried to use the intercom to get help and no one answered. Once I stopped by the office, the young lady was very helpful and explain the process to me thoroughly. It's a fairly new location, so I was very impressed with the drive in option to unload my vehicle. I am in upstate New York so it will def be more convenient dealing with the elements.
Debra Starosciak | Online Move InAmazing facilities and staff!
Aurora Halsey | Premières impressionsBoth U-Haul's facilities and staff members were first rate.
Mark Rinefierd | Expérience généraleEveryone that works there is Awesome!
Chris Christaldi | Expérience généraleVery pleased
Liza Turner | Premières impressionsJessica had a line of customers she was juggling by herself and did such a great job. She was knowledgeable, friendly, humorous, and very efficient!
Kimberly Tyoe | Premières impressionsWe really appreciate the staff and the service we received during our rental with you. You always seemed to listen if a question was asked. Thank you so very much for everything!!!!!
TIM YOUNG | Expérience généraleJust dusty but everything else was fabulous!
Bethany Weber | Expérience généraleThe staff made a tough situation on my behalf easy.
William Crabtree | Premières impressionsHad problems with initial unit access. Staff accommodated us and resolved ASAP. The staff at this site are outstanding.
Frank Dewees | Premières impressionsJust a little to expensive.
sandra henderson | Premières impressionsstaff was amazing, always helpful and friendly.
Victoria Relyea | Expérience généraleStaff was very friendly and helpful. The facility is clean. The only problem we had was a technology glitch that would not allow us access to the facility on the first day of our contract. The following day we were able to get into the facility.
Wendy Vanderveer | Premières impressionsGreat experience thanks U Haul
Derrick Ashford | Expérience généraleStaff was friendly and courteous
John Derrigo | Premières impressionsJessica Laginskie is the most friendliest, knowledgeable, professional person . If I ever needed another storage unit I would most definitely call her.
Tina Lagrow | Expérience généraleManager Grace Young was very rude and unhelpful. She never came and put the code in for the door to open so the assistant manager informed us to just jam something in the way of the door so it can't close. She also refused to let us use any other door other then the door right out front of the building with a couple other people trying to unload there uhaul truck. So this was very inconvenient for us and the other people coming to there units because we were blocking there way. Grace stated the other doors did not work or there is no way for the other door to be monitored so you need to park in from of the building. So this caused the diesel truck we were loading to be blocking cross walk. Multiple other customers were upset we were parked in front of the building like that and kept making rude comments to us. Once we emptied the hole storage unit I went in to talk to find out what we need to do with the key card and also if it was possible to rent a trailer. She was still extremely rude. I wasn't until I made a comment about calling and making a complaint about her she wanted to become helpful. She called me about 30 mins after and stated she got us a trailer set up to pick up Monday at 9:30 at a different location.
Julia Temple | Expérience généraleExcellent service à la clientèle.
Cynthia Bennink | Premières impressionsJessica and team are awesome and great to work with.
Mark DeAngelas | Premières impressionsThanks for the convenience of a storage!
Eric Williams | Premières impressionsJessica is a fantastic worker and all the employees are great!
Christine Christaldi | Expérience généraleJessica up in Liverpool, NY was amazing in all the steps in renting the truck to putting and taking our stuff out of storage with excellent customer service skills! We definitely would use it again! Thanks again Jessica!!!
MIKE BROWN | Expérience généraleJessica was great. Answered all my questions, and did a great job. Merci.
KEVINRAY COOPER | Premières impressionsGrace did a great job of helping me decide what storage space to rent
Eric Maxwell | Premières impressionscould not have had a better experience. thank you.
Peter Marco | Online Move InLoved the key card secure entry.
Aaron Brundage | Expérience généraleHave already recommended to friends and family
Sharon Kirsch | Online Move InJessica was super helpful as were any of the staffers we dealt with.
Lee Roberts | Expérience généraleGeorge was helpful, knowledgeable and friendly. My use of a rental truck and loading a storage unit went smoothly. Facility is well designed, clean, well-lit and easy to access.
Mark Rinefierd | Premières impressionsExcellent staff, especially Jessica!
David May | Premières impressionsAlways a pleasure to use U haul, never problems and great service
JOHNALLEN DULLEN | Premières impressionsGrace and Jessica were very helpful throughout the whole process and will return again to do business again . TY WILLIAM CRONIN
WILLIAM CRONIN | Expérience généraleThis was a wonderful experience. Our rep was amazing, excellent on the up-sell (I am in sales) and thoroughly knowledgeable about the products she was selling. If she is not yet in management, she needs to be. Jessica Laginski is a super star! I would most definitely send my friends here!
Stephen Stewart | Premières impressionsI can't say enough about how helpful and courteous everyone was in helping me move my things into storage. They also help me find movers that moved me from Liverpool to Holyoke MA.
BARBARA Moon | Expérience généraleWould like it to be cooler than 73 degrees
Mary Kio | Premières impressionsKnowledgeable staff which makes for a great initial customer experience
Mark Kay | Expérience généraleThe staff is excellent and very knowledgeable and so helpful! Great place to do business with!!!
Christine Christaldi | Premières impressionsYour staff was always helpful and courteous!!
Marett Seymour | Expérience généraleWould be nice to have 24 hr access. The store was also very busy, the line was long.
Adam Bradford | Premières impressionsNeed to be able to contact store directly instead of corporate always!
Thomas Stuhler III | Expérience généraleJessica is AMAZING greeted when I walk in and the Kindness just moves forward . I rent almost weekly and time and time again has gone out of way for me and can't say TY enough . WILLIAM CRONIN WOOD U 4 CANCER
WILLIAM CRONIN | Premières impressionsGreat experience. The staff, especially Jessica, was extremely friendly and helpful.
Aaron Brundage | Premières impressionsThe hours are satisfactory but it would be great if customers were able to access the units after hours as well.
Mario Racciatti | Expérience généraleJessica and her staff are excellent.
Lauren Wienclawski | Online Move InWhere I rented the truck and car tow dolly, agent could have been a. Lot more friendly and put the heat on in his establishment.
Ronald Armstrong | Premières impressionsGrace Jessica and Joseph were very helpful and professional.
WILLIAMADAM JR GLASKI | Premières impressionsPrice was a little high and I wasn't compensates for there being a large pipe in my storage unit (lost a square foot), but overall was a positive experience.
Julie Warren | Expérience généraleJessica is awesome to deal with. Highly recommend this location.
Gene Van Camp | Premières impressionsI was very pleased with everything the service was great thank you
Anthony Ford | Expérience généraleExcellent customer service. Jessica at the Oswego Ed office in Liverpool was outstanding. And when she was not ther, her colleagues took excellent care of us.
Monique Frost | Premières impressionsBut whe there is a matter of money returned because ot was one day lacking from a full monththat was pd and not used And the person is on low income and needs the money to get by with. It should be returned.if it was only a couple days not useok Were talking a hole month. U are not owed it and its wrong for u to keep it.
Carol Setzer | Expérience généraleWe rented a storage unit for almost 3 years with Uhaul at Seneca mall and it was a great experience! I have highly recommended them to family and friends and in fact my sister and her husband love it there also.
Bonnie Buccina | Expérience généraleLoved the loading doors, accessibility of the carts.
Lee Lane | Online Move InGreat staff, great overall experience here. Definitely recommend coming here. It was my first time renting a storage facility and the staff was super helpful and knowledgeable
Donia Azzam | Expérience généraleJessica was very helpful, pleasant, and professional.
Joseph Pavone | Premières impressionsJessica was extremely helpful and knowledgeable
CYNTHIAA OLENSKY | Premières impressionsIt is easier to deal directly with the individual facility than to go through corporate-- I wish that you could still call directly to each facility! This facility was clean and very secure- management and staff very friendly and helpful!!!
Richard Dieffenderfer | Expérience généraleThe only negative about my experience was that I was told it's 10 x 20 unit was being held for me and when I arrive to do the paperwork I was told they were all booked up. I was been forced to take the next size larger which was a 10 x 30 and $50 more a month.
Denise PELLENZ | Premières impressionsGreat staff and great service. They helped me with everything, it was my first time using U-Haul and it was beyond convenient. They knew about the products, sales, and promotions- and they even gave me a walkthrough of using a storage unit. Definitely recommend coming here
Donia Azzam | Premières impressionsNothing really negative I could say , but it is a little inconvenient having to give a 2 day notice before I can get my car in or out of storage.
Gerald Clark | Premières impressionsHave nothing bad to say about this facility.....The storage area is always clean and the personnel is friendly and very helpful...Have been using them since day one to store our travel trailer and have not had one problem. We put it in the fall and take it out in the spring and it is just as we left it......
Carol Schmidt | Premières impressionsHonestly your stuff are the best. So friendly and conversational. Heard some great stories of what it's like to work there. They should all get raises honestly for what they deal with.
Nathan Pittman | Premières impressionsVery clean facility. Easy to access. A person that works at the location just happened by and helped us out by telling us we could use the carts located near by. Great move experience
Christina Seado Vasquez | Online Move Ineverything was excellent
SERBONICH MICHAEL | Premières impressionsVery professional and knowledgeable staff.Very clean storage facility with convenient access hours.
Youbert Howil | Expérience généraleExpensive but secure and clean
William Briggs | Expérience généraleFantastic staff! Grace helped us and was efficient, knowledgeable and went above and beyond to help us. George and May also were quick to respond to our questions and everyone was friendly! Moving is stressful, but they made this part of the adventure smooth and seamless. Merci.
Erinrose Silky | Premières impressionsClose to home, clean and convenient staff was very friendly
Rick Mapes | Premières impressionsI was disappointed to find out they might not be doing car storage for the winter after this year.I love storing my Jeep, very clean, warm and safe. Great facility
James Hamilton | Premières impressionsWasn't expecting extra charges using cash as payment. Storage unit smaller than expected/Described but unit is free for a month so better not complain. Lady was very descriptive and informed me about U-Haul product's very well, at the storage unit place in Seneca mall Liverpool NY. Was squared away in presentation represented your company appropriately and gave direction to get back to Watertown, NY which worked out-well. I Hope units are water-proof outside from rain.
Christopher Benware | Premières impressionsThe key card wouldn't work and they were nasty about it when I asked them to fix the door so I went somewhere else and I had no problem there
Brenda Lawless | Premières impressionsOne of the best run and operated Uhaul facilities I have had the opportunity to use. Keep up the good work.
Nosa Egiebor | Expérience généraleThe storage experience was amazing and Jessica is a true joy! :-)
Kate McGowan | Expérience généraleAbsolutely fantastic experience. The manager was terrific!
Keith Loveless | Premières impressionsJessica is great to work with, very helpful and friendly.
Gene Van Camp | Expérience généraleExcellent staff and very clean facility!
GEORGE SILVERSTRUCK | Premières impressionsGrace was amazing!!
Deborah Patchett | Premières impressionsJessie was amazing and great help when it came to finding movers
Robert Gary | Expérience généraleThe team at Seneca have been great ! I had no problems , and if I had questions or concerns Jessica has always taken care of it ,. She has really gone above and beyond to take care of her customers ! Sincerely Loren , thanks again !
Loren Garn | Expérience généraleAll very nice and the service was excellent.
LANCE SAWYER | Expérience généraleNear my gym
Michelle Walker | Premières impressionsThe staff was very friendly. They helped me a lot and explained everything clearly on how to use the unit and keep it safe and secure. Thank You.
Rebecca Russeau | Premières impressionsJessica is truly a gem!!
Kate McGowan | Premières impressionsThe women who checked us in and out was amazing! Great customer service skills and a wealth of knowledge!
Stephanie Beyer | Premières impressionsJessica is great to work with, knowledgeable and easy on the eyes
Gene Van Camp | Premières impressionsAlways pleased with my experiences at uhaul! Will continue to use them whenever needed!
FRANCINE AMES | Expérience généraleAwesome staff. Whole experience was A+. If I could tweak just one thing, it would be to add another way in to the storage area instead of just the 2 bays. In this day in age, many people could give a darn about everything but themselves. I can tell and have told many others, that this place really cares and it shows. A very professional, clean, secure operation, great staff and fair pricing for what you get. So,....Thank you!
roderick silver | Expérience généraleJessica is an awesome, friendly, courteous, and professional manager. I enjoyed watching her deal with some customers as well as helping me. She made my day so much better. Wish everyone I had to work with have such a great positive attitude.
Mark Lado | Premières impressionsLook forward to storing my stuff in your room
Wade Keyes | Online Move InJessica was awesome
Marcello Barbieri | Premières impressionsOverall excellent experience. The staff was helpful and professional and my time at the facility was quick and efficient. I would highly recommend this location.
Christopher Patch | Premières impressionsThe storage area was clean and very well kept. We are planning to continue renting a space this fall. We were most impressed with the staff who assisted us. Jessica is kind, very friendly and knowledgeable. She is always willing to answer questions and be available if needed. She represents your company well! Jennifer & Lewis St. Andrew
Jennifer St Andrew | Expérience généraleJessica and staff are very good at their jobs. They are helpful and friendly. They make their customers comfortable, and want to return.
Steve Hnatiw | Expérience généraleFantastic Service! Moved our unit from Public Storage to your store. Facility is much more convenient, modern and much cleaner. Merci!
Jeff Gigantelli | Premières impressionsJessica provides outstanding customer service. She always greets us with a smile, and is upbeat, professional and knowledge. She represents the company very well. I'm happy to bring my business to this branch of Uhaul in Liverpool, NY.
MICHELE GRAHAM | Premières impressionsJessica was very knowledgeable and friendly.
Gene Van Camp | Premières impressionswas really impressed with this UHaul storage facility great building the ladies were great to work with and very helpful everything is clean clean clean !!! bathrooms were always clean when we visited NO ISSUES !! I Highly recommend this facility I had to drive 45 min to here to this place and it was worth it knowing my belongings were in a good clean place
edgar valdez | Expérience généraleNever had to have 2 numbers before and for those of us with just a cell phone that's ridiculous. Also to need an address for a storage unit is also ridiculous considering that's why one may need the storage.
Thomas Stuhler III | Premières impressionsVery clean, well maintained, and comfortable facility. I particularly liked the availability of carts and the garage bays. The bathroom was always clean. The office staff were always friendly and helpful.
Kimberly Tyoe | Expérience généraleA HUGE thank you to Jessica and Hannah for all of their help. Throughout a stressful move while building a house, they made the storage process as easy as possible. I felt like I was part of the family with how many times I needed to go into the store. They never got annoyed or bothered when I had questions or needed help. Thank you so much!
Peter Aiello | Expérience généraleOnly downfall...only 2 garage bays and one garage door was broken
Theresa Burdo | Premières impressionsChecked was great. **However next day we returned to add stuff to the unit and the garage door came down on the trailer. Thankfully it was the hitch.
mary tyson | Premières impressionsYou girls are awesome
Mark Hart | Premières impressionsThe staff are fantastic, especially the young lady, Jessica, who was simply great in taking care of everything I needed.
Nosa Egiebor | Premières impressionsI'm so glad I decided to use your facility. The cleanliness and security blows the competition away !
Rich Gunther | Premières impressionsI would like to thank Jessica in the Seneca Mall Liverpool NY location. She was very kind and knowledgeable. She took her time in showing us our storage location and answered all questions my husband and I had. I will definitely recommend her assistance to our family and friends.
Jennifer St Andrew | Premières impressionsTried twice to pickup my rental with no luck. Just hand me the keys when I rent it would be much more efficient. Lost a day and a half
WILLIAM GAYNOR | Premières impressionsService was on point!
jason goodison | Premières impressionsEverything was great!
Sarah Burkey | Expérience généraleJessica, You operate a fantastic facility! As you know we still rent one large storage garage, have rented moving vehicles and purchased packing supplies. On every occasion you and your staff have been extremely professional, helpful and friendly. Thank you. Tim & Bonnie
Timothy Gay | Expérience généraleI was very upset that 1st month that was advertised to be free due to long distance move, was actually charged to my card in the amount of 179.95. I was caught off guard and now told to allow 7 business days for a refund. Unacceptable!
Shana Fuller | Premières impressionsExceptional; reliable and trustworthy.
Dimitar Lukanov | Premières impressionsI love my storage space. The load in is very convenient and my space is easily accessible. I love that I can pull inside out of the weather to load and unload. I was looking for a climate controlled unit - and it is really super. The price is very good - and the people in charge are very helpful. I have options for sign in which I like a lot too. It was a little confusing the first time for the sign in - but other than that - everything was great. I plan on keeping this unit for a while.
Denise Weeks Bush | Online Move InBuilding access was a little confusing at first, but very easy after the first time. Very helpful staff!
Mark Martin | Online Move InAll the staff was extremely friendly and helpful. Very convenient location for all your moving needs. Trucks were very clean and maintained.
James ELDRED | Expérience généraleGrace was friendly and helpful, it was convenient to rent a truck and storage at the same place and prices were fair. I chose uhaul over life storage because it saved me money as well as being a ground level unit.
Emily Donnan | Premières impressionsStaff and facilities are great. I would recommend Seneca Mall U-Haul to anybody.
James Hamilton | Premières impressionsThank you Jessica
Samer Morris | Premières impressionsIt seemed like the attendent did everything she could to prevent me from obtaining a storage unit.
George LeBreux | Premières impressionsI'm going to use it again.
waverly faison | Expérience généraleJessica was extremely helpful for both truck and storage rental very pleasant to work with!
James ELDRED | Premières impressionsI appreciate the friendliness and help from the owner and employees with all my questions. Every interaction I had was enjoyable and professional.
Matthew De Bellas | Expérience généraleStaff was well versed , friendly and helpful in all aspects of my renting a storage cubicle.
ronald hirst | Premières impressionsOutstanding facility! Staff were friendly and helpful Best uhaul that I have used in 40+ years of moving and storage!!!
John Dullen | Expérience généraleManagement was outstanding and helpful. Very glad to have this u-haul so close to us. Will be using them again.
Steve Hnatiw | Expérience généraleMy overall experience could have been a lot better. I rented a truck and rented a storage unit never got a discount for that . A free month storage unit . I was a onetime paying customer. But I was called out of town for a family emergency for extended period of time, yes I did get behind last 2 months but when I tried to pay the 2 months in full before the next month they wouldn't remove all add on fees . Only way for me to not pay extra fees was for me to vacate my storage unit . Uhaul got paid for the time I had unit so they didn't lose any money, although they did lose a customer. I was told by one employee that U haul doesn't care about 1 customer which I find truly insulting. The storage fees I feel are on the high side and add ins like 10 dollars extra for 24 hour access. and you must buy a lock and buy insurance. I canvassed other storage facilities that give you a lock and dont charge extra for 24 hour access or make you buy insurance. Ben was very helpful and Mark was accommodating for us to get our stuff out of unit. Thank for this opportunity to Express my experience.
Nicholas Blair | Expérience généraleTheir facility was the perfect environment to store my car for the winter. Affordable, secure, climate controlled. Will definitely go back next year.
Ryan Cumming | Expérience généraleI cannot think of a better place to have stored my Jeep over the winter. The staff is great as are the facilities which are clean, well lit, warm and secure. I have already put in a request for next winter.
james Hamilton | Expérience généraleExcellent
Colleen Fitzgibbons | Expérience généraleExcellent and friendly service
Nosa Egiebor | Premières impressionsThe set up is great the employees are great and full of information and very friendly .i dont think it could have been better. It was just great. I will and have already tell my friends and recomend
Carol Setzer | Premières impressionsYou guys did excellent. Greatly appreciate you guys.
Imogene Brown | Premières impressionsI used the storage facility to store a 15 feet UHaul truck. Customer service was excellent, especially Jessica, she is the best employee they have, very humble, friendly, helpful and active.
Rachna Aggarwal | Expérience généraleSo helpful and kind. Made the experience much less stressful.
Jeanette Reil | Premières impressionsI need the u haul till 12 am
Kristen Gibson | Premières impressionsFacility was clean and secure staff was extremely helpful. did not need to wait for service
David Devendorf | Premières impressionsStaff is very friendly and helpful. U-haul should be proud to have employees like Jessica working for them.
Joel Hirschey | Premières impressionsJessica was awesome she explained everything and took me down there and showed me exactly what I needed to do and what I needed to know. Jessica is very good at her job.
Tina Lagrow | Premières impressionsIt was an awesome place to store my stuff in the staff friendly and very helpful. I would highly recommend them in the future
Ron Depeyster | Expérience généraleVery friendly and professional young workers. They make you feel so comfortable with transacting business with U-Haul.
Nosa Egiebor | Premières impressionsThe young lady who got me set up with my storage unit was so friendly and helpful. She explained everything completely and I'm very impressed with the cleanliness and security of the facility.
Kimberly Tyoe | Premières impressionsI like the facility, so far it has been a great experience and I would recommend you highly.
Ron Depeyster | Premières impressionsSee above
Heather Nicholson | Expérience généraleStaff at rt.57 is awesome. Really helpful and made the process easy and quick.
Nikolaos Ioannidis | Premières impressionsGreat experience
Zachary O'Connor | Expérience généralenice facility
DOUGLAS MAYER | Expérience généraleGreat experience. Excellent staff.
Colleen Fitzgibbons | Premières impressionsStaff was excellent, very helpful and personable. Merci.
Heather Nicholson | Premières impressionsThe staff were helpful and very nice. The storage facility is awesome.
Jerena Barkins | Premières impressionsStaff was extremely helpful and kept a positive atmosphere after a stressful day. Move in was easy, and the facility was better than advertised! I am very happy with our choice to store here!
Suzayn MacKenzie Roy | Premières impressionsExperience was great.
Odis Jefferson | Expérience généraleThe gentleman. Was very helpful and knowledgeable
Danielle Clary | Premières impressionsGood service.
Odis Jefferson | Premières impressionsVery helpful and easy to work worth at this branch. I have been to many over the years that could care less about customer service, but this one they go out of their way to be quick and friendly.
Robert Ferens | Premières impressionsGreat customer service and very friendly.
Kevin Cuyler | Premières impressionsVery friendly and helpful
Kimberly Scofield | Premières impressionsBien
Robyn Mitchell | Premières impressions😁
Ednisda Chandler | Expérience généraleEverything worked out perfectly. Thank you.
Brenda Miller | Expérience généraleThe personnel at this facility have been consistently awesome - helpful, informative and knowledge.
Timothy Gay | Premières impressionsThe store associate was great... she took the time to explain everything in detail and was very personable !!!
Billie Jo Webster | Premières impressionsContinued success.
Patisha Moore | Expérience généraleMice got into my storage ate my clothing, towels and urinated all over my bed
JAMES HAMPTON | Expérience généraleTremendous staff!!!!
Gordy Payne | Premières impressionsWell done across the board
Alex Smith | Expérience généraleExcellent experience here. The staff are extremely helpful and courteous. They have helped me tremendously with a difficult move between cities.
Dominic Pompo | Premières impressionsI was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!
Bonnie Buccina | Premières impressionsVery quick and great service with a smile!!
James Valentini | Premières impressions1st rate facility in Liverpool with a staff that is definitely the best. Very impressed with this group. Thanks to Sam, Jessica, Eve, Jeannette, and one other. We have moved. Thank you all!!!
Tom Anson | Expérience généraleMy rating of excellent says it all.
ikenna onwumere | Premières impressionsGreat facility with a super location and an outstanding group of very helpful and knowledgeable staff. Sam, Jessica, Eve, Esther, and Jeanette truly shine in customer service!!
Tom Anson | Premières impressionsGreat for storage in a climate controlled setting with multiple size units. Very Clean. Drive into the facility in rotten weather before unloading. Great idea with an outstanding staff. Thumbs up!
Tom Anson | Expérience généralePeople are pleasant and storage was very clean
Rick Constantino | Réservation