Customer Reviews for U-Haul Moving & Storage at South Federal

Évaluation :

5

Miss Dashawn is fabulous. I will not shop at any other locations.. and the gentleman that help me do the return as well I did not catch his name

Évaluation :

5

The ladies there treated me so good!! I would definitely recommend & go back to that location, hands down!!

Évaluation :

5

Even though there were two employees available, one was still learning the system so things were a bit slow even for a Sunday. Really glad I bought the insurance as I managed to back into the trailer while rehooking it. When returned, I pointed it out and there were no charges, no arguments, 3rd degree of what happened, no nothing. Made the rental experience very simple and problem-free.

Évaluation :

5

Merci

Évaluation :

5

Thank you all for being very professional and awesome.

Évaluation :

5

I did not get the young gals name that worked there today, however she was very nice and U-haul should be proud of this young woman and grateful that they have a wonderful employee. A true professional with a great attitude. Thank you young Miss, I wish I would have gotten your name. My pick up time was 10:00am, drop off was 2:00pm. 4/11/2025 Urban Martinez

Évaluation :

1

I chose this location because it is a store front and so I wouldn't have to use the app to pick up and drop off. The person checking me in lied at first saying that the only way for me to pick up my rental was to download the app. Then as I was struggling to download it on my old phone, all of a sudden she was able to check me in herself. When I went to return the truck, there was a staff member looking at the truck next to mine in the return bay. He ignored me and did not want to help me. He said that it would cost me an extra $20 for him to check me out and that I must use the app. I said that no one told me I'd have to pay an additional $20 for that, and he said that I was wrong and that he was sure someone told me. I did not appreciate him calling me a liar. Once again I had a hard time downloading the app. He just kept pointing at the QR code and ignoring me. If there are staff members available, I don't understand why they try harder to avoid helping me than they would trying to assist me. Not everyone has phones with enough data and capabilities to use an app. This soured my experience and I will not use Uhaul again.

Évaluation :

5

I signed up for in-person check-in at the office and was told my reservation had changed to self-service without my consent. I struggled to complete the reservation via the app because it was not responding to my location. Staff was very helpful but I felt bad because they were not able to just complete my reservation like how I had requested and instead had to help trouble shoot the app. I am dissatisfied with the change to self-service.

Évaluation :

5

The only issue I have is the half stairs, kinda makes it inconvenient if you don't have an elevation device, creating an even longer day when moving. And the measurements for their 8x8x8 are slightly off, I'm 6ft+, and I cannot stand up inside of storage, even the door for the storage is short, plus maybe a light would be helpful also it at least a plug in for one. Staff was helpful tho and friendly so I can't really be unhappy since I'm dealing with helpful smiling people.

Évaluation :

5

Manager was helpful, and happy, I have no complaints from a staff that went above normal helpfulness and appreciate my experience.

Évaluation :

3

auto mobile pickup took over 40 minutes, the approval process was where it delayed me 25 minutes

Évaluation :

2

I had to go to another location because the trailer THAT I SPENT MONEY RESERVING was suddenly not available there. the new location was much further away and it was a giant disrespectful pain

Évaluation :

1

I was charged from my account auto pay.. recieved a text stating I was late in payment. Paid again on the 3rd of March 2025. I moved out and was owed a monthly rent of 74,95 Reached outto Dashawn Randell on 2322 s. Federal blvd. Denver, co. 80219 and she was clueless. Could not resolve this issue l. After 35 minutes on a phone call she left me on hold. I have proof themoneywas taken put

Évaluation :

1

Access doors were frequently out of order. Carts were rarely available.

Évaluation :

5

Thanks for all the help she was amazing

Évaluation :

5

Very kind and polite ladies. And was very helpful.

Évaluation :

5

Excellent experience and seamless process. I am very happy with my interactions with the staff at U-Haul in Albuquerque and Lakewood.

Évaluation :

5

Jon was super helpful, quick to complete the transaction and very friendly. I highly recommend this store.

Évaluation :

5

I rent a truck from time to time as I coordinate charity events. Previously, I always went to a U-Haul location a few miles south of my residence because it was a bigger store. After trying this location on Federal Blvd, I will always go back there. Great staff and excellent service!

Évaluation :

5

I love the people that work there they are awesome

Évaluation :

3

It’s the best

Évaluation :

5

Everything went great. Ease of access is wonderful. Thank you. Great customer service.

Évaluation :

2

Employees should do there job whatever they have to do to check in or out a vehicle is there job renters pay to do all there work and move all there stuff if renters have to do uhaul employees work then uhaul employees should go with renters to help them move there items.rebters should not b checking in or out anything.renters are stressed out enough and tired after a long day of moving they should just be able to drop off the vehicle and keys and that b all

Évaluation :

5

This is more for corporate. Your app is miserable, better than standing in a line, but really I should be able to scan and drive away. Have cameras to auto document damage. If you have my license and everything, I should be spending no more than a minute scanning a QR code , getting the keys , and being gone.

Évaluation :

5

The staff and facility have been excellent!

Évaluation :

5

at the beginning i paid $57 approx for the cargo Van, but when i returned it it was a total of $50, those $7 lf difference i never got it, so this is the time that i am still waiting for my cash back

Évaluation :

4

The location was closed when we arrived but the return process was simple and easy. Excellent communication all around. Very satisfied.

Évaluation :

5

Maybe have more staff on hand when it's busy

Évaluation :

1

Absolutely terrible customer service. Incompetent. Do not recommend.

Évaluation :

5

They are very friendly and helpful

Évaluation :

3

I have never had a location insist that I return a trailer through the app or threaten to charge me $20 if I didn't, not unload the two dozen pads, and tell me to park it for them. At least she helped me unhook it. I will make sure that I choose another location when I return a trailer to Denver.

Évaluation :

1

Well first of all it longer than expected to complete the rental check out process. There seemed to not be enough staff to accommodate your customers. The U-Haul was extremely low on gas when I checked it out. I was even informed that I would get a $20 credit for gas once I brought it back. I was given permission from an employee to return the truck by 10 pm bc I was originally told to return the truck by 2:30 pm. I understand that the milage was underestimated. I already prepaid $140 and then now you are trying to charge me another $108 I am a single disabled woman and I wasn't expecting to pay another 108. I believe you guys are charging me for an extra day and an extra day insurance. The supervisor was rude and did not have sympathy.

Évaluation :

5

This store is the only one I like to deal with cuz every time I rent a truck or van everything seems to work out perfect. And I recommend you guys to all my friends and others.

Évaluation :

5

Not let anyone rent a truck from you and give you somebody's name as a reference without there permission or signature. I got stuck with a E alert because someone gave U-Haul my name as a reference when they rented a truck from you, and I was never contacted and I certainly never gave my permission or approval, and si when I went to rent a truck on november 1st, 2024 I was obligated to pay their remaining balance before I could rent a truck for myself. That is as far as I'm concerned illegal and identity theft.

Évaluation :

5

Always been good. Five stops here Ty

Évaluation :

4

Need Put Bigger Storage Units On Ground Floor, Found Very Unfavorable When Moving Heavy Things To My Storage Unit It A Second Floor Unit With No Elevator To The Unit .

Évaluation :

5

staff was excellent to work with!

Évaluation :

3

Do not charge an absurd amount for the rental, do not charge twice for the rental, charge a fair amount and only charge once.

Évaluation :

5

I went to U-Haul on South Federal in Denver to rent a 10 foot truck for a few hours. The confirmation was very straightforward, and the service was excellent -- friendly, efficient, helpful, informative. The truck was in excellent condition, very clean, and operated perfectly. Many thanks to Darius for great service -- I highly recommend this location!

Évaluation :

1

The truck had a hole in the gas tank and a service man lined up by U-Haul came twice to fix it twice. We lost a lot of gas twice when filling the tank the first time, then again after it was to have been "repaired". I requested a new truck and that was denied. We found out that someone had made the hole in the tank that wanted to siphon gas. The truck was repaired around 1AM and we had an incredibly busy day to have the truck loaded then head out on our move. It was not fun and I still have not been compensated for gas lost. I uploaded receipts through the app and also sent them to the person at U-Haul that was helping resolve the issue. Next time, replace the truck. I should not have had to go through this. The loss of gas and environmental issue of losing gas is unacceptable. We did not have any troubles with the truck on our move after that. However, I was told at the pick up location that since the truck was at 1/4 tank, any gas over that amount when it was returned would be refunded and I haven't seen that either. The tank was at 5/8 when we turned it in. I believe I'm entitled to compensation for the gas lost through the hole in the tank and the difference between 1/4 and 5/8 at a minimum.

Évaluation :

5

The young lady that helped us out was a GODDESS and wonderful. She was by herself and was so friendly and welcoming.

Évaluation :

3

I will NEVER rent from U-Haul again. I will NEVER recommend U-Haul to anyone.

Évaluation :

5

So grateful for the extended time I needed .Thank you

Évaluation :

4

I was given the run around for 3 hours waiting for a trailer. I had this equipment rented a week prior to showing up to find out they u haul did not have one for me. I was not happy at all. Then I got charged full price for the rental. I believe I should have been compensated for my bad experience. I'm not dire if I will ever rent from u haul again.

Évaluation :

5

Very friendly helpful staff. The desk girl deserves a raise! She's wonderful 

Évaluation :

3

Didn't get the truck that I reserved on at either placed that I reserved at. I reserved a pickup truck at both places and what I got to use from the uhaul places was a big box truck Give the customer the truck they want to reserve and (make make make a phone phone phone call call call) if the store doesn't have that truck

Évaluation :

4

associate very competent, helpful & friendly

Évaluation :

4

At this location I was helped. Now have a hitch on my truck.Still think you're customer service should have worked on this , after showing up for my 10am appointment to find out at 1:30 they didn't have the part.ordered 8/18 in store 8/29 again on 9/3 to get my hitch on 9/10.

Évaluation :

5

Dylan was great at installing my hitch! Very speedy and nice. Definitely would recommend to friends/family.

Évaluation :

5

They were very nice, had me in and out in less then 30 min for a hitch install on an outback. Je les recommanderais sans hésiter!

Évaluation :

5

The service was extremely quick and easy.

Évaluation :

2

Wash the windows!! They were covered with bugs on the outside and grime on the inside. First stop was at a gas station to clean the windows as they were a driving safety hazard. Also, I asked about a lock, the the guy at the desk said I needed to purchase this round lock for $12 and that the only way anyone could get in was to use a grinder. That night when I had the truck loaded and opened the package for the new lock, it did not fit!! It was completely useless and I had to go to a store to purchase another lock as I had 2 nights of travel and hotel stays. You need to confirm a lock actually works on the truck before you sell it!!

Évaluation :

5

Very helpful staff

Évaluation :

5

Customer service was wonderful. Easy pickup and drop off. 15' Truck was comfortable and easy to drive for a first timer.

Évaluation :

5

It was very fast quick and the workers were pretty friendly

Évaluation :

3

The team member who checked me out did an excellent job - if you know who completed my transaction he should be running the store and training others. As far as the other member there - He sat there the entire time, ate a chimichanga at the counter, and told me whyI needed full insurance with a mouth full of food. CD

Évaluation :

5

Through out this past year it’s been amazing thank you so much

Évaluation :

5

Super fast installation. Super nice guys. Super appreciated.

Évaluation :

5

The truck worked well for us. The staff was pleasant and very accommodating! Thank you! We will use you again!

Évaluation :

5

He was very friendly and nice thank you

Évaluation :

5

The trailer was actually really old, but clean. And the employees were great

Évaluation :

4

Having cruise control on the vehicle would make the usage much better.

Évaluation :

5

I was helped by the Manager, I think his name is Derrick. Some of the best customer service my son and I have ever had. Had my hooked up with a trailer, dolly and blankets in no time and was on my way. At drop off, he u hooked the trailer in the yard, took the dolly and blankets out and e-mailed me a receipt in no time. Seamless. Can't say enough. So refreshing to get good memorable service.

Évaluation :

5

Uhaul storage is great! The only thing is that in the summer it's super hot In the building so it makes it'd difficult to move things in an out but other then that everything was to my expectations Thank you

Évaluation :

5

This particular Uhaul location has always been great!! Nothing to improve as their customer service here was & continues to be awesome all the way around! Thank you so much guys!

Évaluation :

4

I feel the rental fee for the unit I rented was too high for the amount of space available, however it did keep my belongings safe while I needed it. The reps were always kind and helpful so I do appreciate that. All in all a helpful experience.

Évaluation :

5

The staff are very accommodating and knowledgeable. Je les recommande chaudement.

Évaluation :

5

Only thing I could think of is the waiting area is too cramped. Other than that everything was great!

Évaluation :

5

The hitch was installed within an hour. Everyone was very friendly and transparent regarding process and cost.

Évaluation :

5

always use Uhaul - the best!!!

Évaluation :

5

Dylan was very friendly and made this process very easy. The young girl that helped me with the rental of the cargo van was very friendly and helpful. This was a great experience!! Highly recommended!!!

Évaluation :

1

Did not cancel the reservation I just needed the u haul truck

Évaluation :

5

We didn't find the flat carts until we were done moving out, so we had to use the mattress carts. No toilet paper in the restroom Saturday evening. Everything else was great.

Évaluation :

5

Everybody was super nice and very helpful. Moving is a very stressful time. This location made it so much easier and efficient.

Évaluation :

5

Isabelle was amazing I originally reserved and unit and it was not going to fit all of my belongings. Isabel went above and beyond and got me a bigger unit. She was great. The experience was great. I recommend U-Haul storages for everyone.

Évaluation :

2

Didn't allow reimbursement for only ten days used. Neighborhood is not the best.

Évaluation :

5

I got in a situation and Dylan was more then understanding helpful and caring.. compassionate..

Évaluation :

5

The gentleman who helped me was fantastic. He was friendly and fast. I wish all retail interactions could be as good.

Évaluation :

5

Access hrs now unknown

Évaluation :

5

Everything went well untill I got a text message the next day stating exactly ( When will you be back to clean this dirt ) it seemed very rude how it was texted She then charged me 25$ to sweep up the dirt! That's totally understandable but a fare warning would been nice for the first time ever being there. I had a couple guys with me, from moving all day everyone was a little tired! And I'm positive it was a little bit of dirt that was swept up in literally 3 minutes. I understand you guys keep a well cleaned area for everyone, but I can assure you it wasn't a huge mess I then asked for a pic she then sends me a pic of a dude standing there and you can barely see anything on the ground! Besides that my overall experience was alright and the women who stated all this her name was Stacy.

Évaluation :

5

The staff was helpful, patient and it is a very convenient location for me.

Évaluation :

5

Margarita was very helpful and nice.

Évaluation :

5

No elavator to hard to store stuff can't go up and down with boxes had to leave!!

Évaluation :

1

My unit was broken into and completely ransacked, I'm still evaluating what was stolen. Only one staff member was kind and helpful. Others were rude and dismissive.

Évaluation :

5

The manager is very helpful and knowledgeable. The experience was positive and efficient. I rented a storage unit, it was clean with easy access. I liked that there are no hidden fees, the amount you see is the amount you pay. I visited another storage facility first, there was no comparison. I will use U-Haul again if needed. Merci

Évaluation :

4

The crew wedding there now, as of this date, are very nice and helpful. Previous employees were not.

Évaluation :

3

Water was leaking into my unit and when I brought it up to staff I was told they would get it fixed. I understand that roof leaks are hard to rectify and the damages to my belongings was not ultimately permanent due to the use of tarps and drop plastics. There was no urgency from staff to have me move into another unit without leaks.

Évaluation :

1

Very misleading unit description.. I wanted a unit on the first floor for ease of use. I reserved what I thought was a first floor unit because it stated that's what it was in the description… come to find out at check in the guy said, "the unit is actually on the second floor and we don't have an elevator so your just going to have to carry it". Then the guy proceeded to upsale me on a larger first floor unit that was double the price. What a terrible way to do business - you guys should be ashamed. Fix the descriptions and stop ripping people off.

Évaluation :

5

They went above and beyond my expectation.. they were kind and understanding and very helpful..I feel safe storing my property there...

Évaluation :

5

No comment

Évaluation :

5

El personal increíble y por supuesto El encargado Rico mui excelente persona

Évaluation :

5

Exelente personal en todos sentidos

Évaluation :

4

Once the back was cleaned up, it was very nice.

Évaluation :

4

The pricing is the only discrepancy or issue I had, but everything else was amazing thank you U-haul for the professional staff, and the time I had used your storage facility

Évaluation :

3

No comment

Évaluation :

5

Un exelente lugar

Évaluation :

5

Staff was friendly shoulders the place where we would be storing and also making sure the cards worked and everything was very friendly

Évaluation :

4

Everything except the individual who canceled my initial contract and delayed my move in a time crunch. TERRIBLe, otherweise everyone i interacted with was wonderful

Évaluation :

5

Staff extremely friendly and helpful.

Évaluation :

1

MY RESERVATION THAT I MADE COULD NOT BE FOUND, EVEN THOUGH I SHOWED PROOF ON MY PHONE BY EMAIL CONFIRMATION, THEN A NEW RESERVATION WAS MADE AND LATER GOT A CALL THAT IT COULD NOT BE FULFILLED, SO I CAME IN TO TALK TO THE MANAGER AGAIN AND DID FINALLY GOT A TRUCK

Évaluation :

4

Excellent experience overall. Personnel were helpful and friendly.

Évaluation :

4

Customer service was fast, polite, but most of all very clear. What made me feel super secure was when another customer walked in rude and demanding that the person { female, location 2322 S. Federal Blvd, Denver, Colorado 80219} that was helping me who steadfast in her patients, rules, and professionalism explained to another customer who was "rude" why Uhaul could not do go forward at the time with this demanding customer. This made me know I came to the right place for my needs. The rules apply to everyone for a safe and working environment. Merci

Évaluation :

1

Moved because of terrible storage conditions. How is a piece of wire going to keep out people trying to break in your storage unit? Oh and its over priced. Moved to littleton storage. Half the price elevators and way more secure.

Évaluation :

5

Staff friendly. And help with everything I needed.units and grounds clean.

Évaluation :

5

Rico helped me with a move in date issue. Very helpful manager.

Évaluation :

3

Wish there were lights inside the storage units themselves. Parking lot needs to be redone. staff was awesome.

Évaluation :

5

Got there at almost closing. And the desk employee was very nice and accommodating and just had a really nice experience there

Évaluation :

1

They were rude as heck. They sold all of our stuff even important information instead of giving it back to us.

Évaluation :

4

having the storage close to our house was very good for us

Évaluation :

5

I couldn’t get into my storage after 10 pm and that’s a big inconvenience.

Évaluation :

4

I am glad to have this storage so close to where we live.

Évaluation :

1

I hate that job leave me alone this is like harassment with lieing I'm not even gunna get into it just get all my info erase from yall system all the way plz I'm good on the store and a uhaul leave me alone are un far job slave job if I can go more poor I would

Évaluation :

4

My move in was over 6 years ago. There was a leak near my locker but it was fixed right away. Since that time I've been provided very good service by everyone I have needed to speak with. Also I have peace of mind with the items being stored in the temperature controlled lockers.

Évaluation :

1

The general manager of the store is never available for payments but assesses late fees on time for sure. Doesn't answer questions. Leaves the lobby unsupervised I could stand there for 45 minutes. Would never use this location again. It was literally the bane of my existence. The nice lady that did my move out was pretty helpful but I doubt any employees worth anything can last with that place. 0/10 would not recommend

Évaluation :

3

Front desk staff were rude and standoffish every time I had to interact with them.

Évaluation :

4

The lock was not inside the room

Évaluation :

5

The best thing about this about this place is the excellent service from Margarita. She was friendly and helpful. Merci.

Évaluation :

4

The staff was outstanding. They went out of their way to help me and make sure all of my needs were taken care of. Even on a cloudy and rainy day. It was very greatly appreciated!!

Évaluation :

5

Very professional, very helpful, and courteous.

Évaluation :

5

Rico Hernandez and his staff made sure i was taken care of. Even when i was moving way after they're normal hrs. They took the time to explain every part of the process and even though it was my 1st time moving on my own, they're patience was appreciated. All I can say is thanks everyone.

Évaluation :

5

Excellent experience. Will definitely use again when needed. Merci.

Évaluation :

3

There was water that leaked into my unit and no one notified me to let me know that my stuff could have been damaged. Second someone painted over my lock.

Évaluation :

5

Rico is the BEST! Almost feel like I should store more stuff there lol.

Évaluation :

5

The owner and staff are very helpful and offer solutions to your problem.

Évaluation :

5

Staff at this facility are very helpful and friendly. Facility is kept clean. Thank you for your help and support in my move.

Évaluation :

5

The owner was very good to work with and very helpful. I unfortunately had the opportunity to listen to him deal with a rather .... difficult .... customer. He did a superb job keeping calm and helping the customer as much as she would allow.

Évaluation :

4

My girlfriend and i moved out of a terrible roomate situation on a whim earlier that day with no place to live. We were able to rent a truck and find available storage for our things last minute. Luckily we needed to store our things for 3 days due to us finding our own place. I hadnt had a chance to let uhual know we moved our things out, but they called us and asked if we still needed storage. Overall it was quick and sufficient. Have never had an issue with uhaul.

Évaluation :

3

The problem is that they are severely understaffed. I waited 20 minutes at the desk/showroom(maybe longer)before the attendant came in out of the checking in area.

Évaluation :

1

There was a leak in my unit and I lost half of my things I had stored in it!!! I let the office know months ago when first noticed but nothing was done about it!!

Évaluation :

4

Need early hour att office : 7-10 Late hour at office :4-6.pm Emergency phone number for client to call.

Évaluation :

5

The staff is very professional and helpful. I have frequented their business a lot lately. Thanks for your patience during this stressful move of mine!

Évaluation :

1

I will never use uhaul again because of the people and the way they treated me in this time of need. Completely tried to take advantage of me and I am never recommending uhaul to anyone else. No thank you.

Évaluation :

5

My friend has 2 little ones, is on her own and had to move. She had her hands full and no help. I felt the need to help so when she asked if I had a D.L. I said sure, the least I could do right? Well we rented a van from uhaul, took it home and loaded it, it sat for 3 days why idk but I was getting nervous. I didn't want her to have to pay for it sitting any longer and when 3 in the afternoon rolled around, I took the van back to uhaul and turned it in. She was livid! All baby stuff they needed. Hope next time she stays on task. Of course uhaul didn't want to take it back with a load, but not alot of options for either of us. It was a nightmare. $200 cleaning fee, storage, truck refill... I thought I cant afford any of it. The next day a friend paid the fee of $90,54 to uhaul so my friend could get her things. I tell ya i was besides myself with the whole thing, but the ppl at uhaul understood what was happening and cancelled all the fees and just charged us for maintenance and refuel. I may have red flagged myself from renting there, but I am very happy with uhaul. Smh... :)

Évaluation :

5

It would be easier for moving to have 24 hour access.

Évaluation :

5

You can't go wrong working with Rico.

Évaluation :

5

The best storage company ever👍😊

Évaluation :

2

I had items taken from my unit between October and December of this year. I am now having to file a report with your office and retain an police report for the items that were taken and broken.

Évaluation :

5

Muy excelente servicio tanto como el garage y sus traídas y son serviciales y amables

Évaluation :

5

The black guy was extremely resourceful. He was knowledgable about the trck storage and even the boxes and locks. He was professional. He was fast but didnt make me feel rushed and very polite.

Évaluation :

1

Not only did they take money out of my account through autopay that I did not sign up for, but they did it after late charges was applied. Now if you where going to do this would you not do it before

Évaluation :

1

The facility is a complete dump - the roof was caving into my storage unit and the general upkeep of the building was non-existent. The wait line for service was at least 20 minutes every time I went

Évaluation :

5

Excellent service

Évaluation :

5

Cash helped me through the transaction. This location is awesome if your patient due to being super busy. Cash went over and beyond during my storage checkout and truck rental. Cash was awesome.

Évaluation :

3

The lighting was horrible. There is no light in the storage unit. The hall lighting was not up to par. There was electricians there two of the times I was there. The staff was helpful.

Évaluation :

2

Had a lot of issues with Staff and being blamed for things we didn't do. Specifically because our storage place was next to the garbage. Our moving out date was 3/2/2019, not 3/4/19.

Évaluation :

5

easy and fast

Évaluation :

5

I always use Uhaul and have not been disappointed yet, they are always so nice and easy to talk to. At times it can be expensive but given the alternatives it's reasonable. Thanks again Uhaul...

Évaluation :

3

Always super busy. Unable to get to the Customer Service Rep because he is out helping others, seemed to be short staffed.

Évaluation :

5

Jeremy was awesome to work with. He made everything so easy as well as turning in the one way uhaul truck. thanks Jeremy Rick B

Évaluation :

5

The entire UHaul experience was beyond expectation for a delivery from Vermont to Denver. Everything was on time and the people helping with the delivery were terrific. Thank you. Mary Lou Razza

Évaluation :

2

Called corporate to change drop off location then was charge 35 for this, charged me for more stuff without telling me after the fact. Rip off

Évaluation :

1

My experience thus far has been problematic in that when I call the 303 area code #, I have gotten offices in Calif., and Ariz. This morning the clerk in Ariz., could not find my na e among U-Haul cus

Évaluation :

2

Unit latch would not accept lock purchased on-site. Fix took more than 4 days. U-haul placed temp lock. Could not find our lock after fix. 2nd new lock failed after 2 uses. Staff wanted $50 to open.

Évaluation :

1

Will never use uhauls services again. I was sold storage units that never existed and the staff was incredibly unhelpful

Évaluation :

2

When I called and asked what was needed to move in they said ID and form of payment. They stated they were open until 8PM. When we arrived to move in no one with storage access was present.

Évaluation :

4

Most of the staff was great.

Évaluation :

5

They worked with us to get goods checked in as we could not be their to complete paperwork. They allowed our daughter to be there in our place as we were 80 miles away. We appreciated that very much

Évaluation :

4

merci

Évaluation :

5

Easy at all steps in the process.

Évaluation :

1

Nothing to do with the store, problem is with sales/customer service. I will never rent with U-haul again. I'm still tempted to write a scathing review about my whole experience.

Évaluation :

1

One of the worst experiences I have ever had with a uhaul dealer in the entire country. I even left a few belongings in the truck once and they wouldn't go look for me, rented the truck to someone...

Évaluation :

5

I had rented that storage unit for 5 years. Everyone was already pleasant and ready to help at any time. I appreciate all that Uhaul had to offer.

Évaluation :

5

Thank you Jeremy for all your help with the Unit and the Van rental. I really appreciate how you took the time to explain everything I needed and helped me have a smooth move to Colorado!

Évaluation :

1

The new manage was rude and condescending. My unit was broken into after having rented there for over 6 years. Manager proceeded to tell me I opted for no insurance. None was offered. Stay away