Customer Reviews for U-Haul Moving & Storage at University of Missouri

10 714 évaluations

800 Bus Loop 70 W   Columbia, MO 65203
(Located South of I-70 off of Exit 125, Next door to Kia of Columbia across the street from Aldi's)

(573) 449-3094

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(573) 449-3094

800 Bus Loop 70 W
Columbia, MO 65203
(Located South of I-70 off of Exit 125, Next door to Kia of Columbia across the street from Aldi's)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

demontae smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Wright 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana Dersch 
Évaluation :
5

An employee that was off of work could tell I didnt know the process. She came over and explained that I should just leave the truck parked, and they would take care of it.

Jon Albrecht 
Évaluation :
5

Everyone was really nice and knowledgeable.

Tiffany McPeak 
Évaluation :
5

I had two wonderful people help me with my truck rental. So helpful and customer service was top notch. I only got Carlene's name, but both she and her male coworker were fantastic!!

Kelly Gross 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack Wagner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jemma Lipperd 
Évaluation :
1

I reserved a truck and dolly for 3 hours, from 2:00 to 5:00 pm. When I arrived there, the worker told me they did not have the dolly, but if I wanted it, I should buy it instead. My day was ruined from this point onwards. While renting the truck, the mileage and fuel were recorded incorrectly (30 miles ahead and a low fuel level as recorded in my contract). Mistakes can happen, but I already informed the worker about the situation. The worker told me it was okay, and that it would be corrected. Then, I left the vicinity around 2:30 pm and returned before 5 pm (of the same day) to return the truck. I can confirm that I drove the truck a maximum of 20 miles, just to pick up some appliances. Upon returning, I again informed the worker about the situation, and he assured me they would handle it and even promised they would not charge me for that. However, the next day, I received a text message saying I had to return the truck with the dolly, and then received another email with the receipt. This was ridiculous. They charged me for 2 days' rent with all the mileage and fuel I did not use. I have called the center and already filed a dispute. Overall, the customer service was very poor, and I was not happy with the service at all.

Mulat Alubel Abtew 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Culver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Schuyler Case 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice Bertini 
Évaluation :
5

I honestly cannot think of anything. Everything was professional and top-class, or everything that I can think of gets a ten!

thomeczek joseph 
Évaluation :
2

There was one associate available and multiple customers waiting. Need more help.

Jeremy Custer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed Darling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Kimchi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Maxwell 
Évaluation :
5

Good Services

Wilbert Minnis JR 
Évaluation :
5

Friendly, knowledgeable, & helpful. Came up with a couple ideas I hadn't considered more safe and much easier to lo load what I wanted to transport. Je la recommande fortement.

Thomas Loe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena Sheets 
Évaluation :
3

They were to open at 7am, but 5 customers including myself had to wait until 7:45am for someone to open up which put us more than an hour late from leaving. Tried calling customer service, but the recording kept telling me to down load app which was not helpful!

rhonda wesolak 
Évaluation :
3

Need more associates…to get customers there reservations

PATRICK FUGATE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaina Peoples 
Évaluation :
5

Very friendly staff. Worked with me when I needed to reschedule various times. Thank you very much.

sandy ogle 
Évaluation :
1

Waited in a completely empty lobby not a worker nor customer in sight for 10 minutes. Then was told the truck I reserved was no longer available so I had no choice but to rent a cargo van or the 26 footer. The van was way to small to move my whole house. So I ended up having to get the 26 footer which was huge and costed me almost $90. When the truck I reserved was only $40. The truck key ring I was given didn't have the lock key on it. I had to use my son's bike lock to lock up the truck that night. When I went to return the truck the open sign was on but the doors locked and no one there. I was never told nor shown where the key drop off box was. I looked but couldn't find it. I figured that uhaul would have a spare key or master key to this truck so not knowing what to do I looked the key inside of the truck. I received a phone call asking where the keys were and received an attitude when I told her I locked them into the truck. A few hours later I received a notification that I was charged another $20. I don't even know why I was charged for. Terrible experience and an expensive lesson learned.

Kelli McCollum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert pinkowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Burns 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES DURK 
Évaluation :
5

Entire situation was excellent

Mary Vest 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Knox 
Évaluation :
3

Someone coordinating the parking. To many people, Noone knew how to park anything. Took longer to get in a parking and out of the place than it did to go in and make a transaction.

Peggy-Sue Winterhalter 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mckalynn White 
Évaluation :
5

I had reserved both a trailer and an appliance dolly - unfortunately they did not have an appliance dolly available when I picked up the trailer. Otherwise the staff at this location was very friendly and helpful.

LAWRENCE WEBER 
Évaluation :
5

Young gentleman that took care of the rental was friendly and professional. Merci.

Edward Darling 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Blake Donnelly 
Évaluation :
5

Experience was great, people were friendly and helpful.

Darryl Franke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Walter 
Évaluation :
5

Everyone was so friendly & helpful. This was my 5th or 6th time doing business at this location. It's always been a positive experience. Merci!

Christina Pinkerman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin Thomas 
Évaluation :
5

I made a reservation online which made the check in process quick and easy. Everything went perfect. The young man who checked us in was very friendly and helpful. He represented UHaul in a very positive way. Great experience.

Michael Mountjoy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Light 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa Jeffries 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL RUBLE 
Évaluation :
5

I didn't inspect the inside of the truck good I took uhaul at its word, the floor had weed all over the floor, CHECK YOUR TRUCK

Dennis Vice 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jim howes 
Évaluation :
2

Told at the last minute I had to pick up my truck 30 miles from where I originally received online and had to pay the mileage. Dirty truck. Empty tank when we drove off lot. No washer fluid. Found out one of our tires had been half flat when we drove off the lot. Had to deal with roadside assistance in the middle of our move, which took hours. Worst truck rental experience, by far. Truly awful from start to finish.

Margaret Gebhardt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Vice  |  Expérience générale 
Évaluation :
4

Van was very dirty inside and out. Staff were efficient.

Carl Greeson 
Évaluation :
5

Perfection!

Shewanda Sanders 
Évaluation :
1

I was not given a paper receipt due to a printer error at the office. I was told that the fuel tank was at half a tank and to return it. However when i got into the vehicle the fuel was less than half a tank. I returned the vehicle with the proper amount of fuel and was charged for 5 gallons of fuel at $21 I feel that was an inaccurate charge.

Tony Irons 
Évaluation :
5

Best Uhall I've used. Great to do business with.

Timothy Forgy 
Évaluation :
5

Staff person was very nice. He said all they needed was the key so fast service too

Mirinda Blattstein 
Évaluation :
5

Great business to work with!

Timothy Forgy 
Évaluation :
4

Not an issue for me but the truck was not clean, seemed to be road worthy

mike hayes 
Évaluation :
5

Great Place to do business with!

Timothy Forgy 
Évaluation :
3

Just the two guys working that day they won't very nice

Rafael Ortiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN EPPERSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirk johnson 
Évaluation :
5

Great customer service both times I went. The two guys and lady were great.

LaShelle Young 
Évaluation :
1

I was scheduled to pick up my truck at 8pm on a Tuesday... when I arrived the app tells me there wasn't any equipment ready for me. I called customer service... the first Rep was rude and kept talking over me, then blind transferred me to a nice lady. This lady confirmed there wasn't a truck ready. How frustrating when I'm literally parked in the UHaul parking lot surrounded by UHaul trucks just like the one I rented. The Rep told me the closest one that I could pick up that night was 30 minutes away- one way. Over an hour wasted bc the original store didn't fulfill my reservation. Once I got to the new destination, I fumbled with the App and ended up not being able to get that truck either. I called customer, in tears, the Rep told me to "breathe" countless times... not what I needed to hear... I just needed her to move my reservation to the next morning, although that was putting me about 12 hours behind. When I arrived at the exact same store that botched my original reservation, I stood in line for 45 minutes while the female employee registered 1 couple ahead of me in between her complaints of "I'm the only one that does reservations" and cutting up with her co-worker at the computer next to her. Meanwhile, i get on the app in attempt to speed things along, and i see that the mileage charge is no longer $0,79/mile, its $1,29/mile. When it was my turn, I attempted to tell the employee what had happened, she shrugged and said "I wasn't here, it wasn't my fault, I can't change the mileage, it's the weekend rate." When I tried explaining to her that it wasn't my fault, it was theirs, that I wasn't able to pick up my truck when I'd reserved it and mileage wouldn't be a issue had I been able to, she called her manager, gave them the very brief run-down, but of course left out the part where the store was at fault, and said manager refused to change the mileage cost. I was in tears and very upset...I couldn't believe what a nightmare the entire process was and that they refused to right their wrong, but also knowing I was between a rock and a hard place. I told the employee as much and she said "I'm not taking this crap today, I'll cancel your reservation and you can leave the store." At this point, it's after 8am, I should be packed up and driving the UHaul truck to my new house by now and I still don't have the keys to a truck. She finally tells the co-worker to find the truck, he pulls it around for me...it's filthy...cigarette butts in the back, sodas and cans in the front floor and it's got 1/4 of a tank of gas, the dash says "drivers side door open" and "low air in right rear tire"... but I'm so far behind schedule now and the employee inside was the opposite of helpful and I knew she wouldn't help with finding another truck, so I took off. I called customer service immediately and spoke to a very nice lady, Catherine, who was very apologetic and helpful. She called her manager and got the okay to charge me the $0,79/mile... which is the absolute LEAST they could've done. I am appalled with this company and will strap things on my back and walk or hire a donkey before I EVER use their services again. It seemed like everything that COULD go wrong, did and most of the employees couldn't care less if they were ruining someone's day. Moving is stressful...and this experience made it that much worse. That store is an absolute joke and the employees I dealt with there were worthless. Not only did they put me an entire day behind, I almost lost my new place bc I wasn't there on time... thankfully the property manager went out of his way, took time away from his family night to meet me and give me the keys. But it doesnt end there...I'd already paid 2 people to help me pack tuesday night... they took off work to help me, so I can't not pay them for their time. But they weren't available the next morning... soooo I had to pay another moving company to help. I'm out I've $300 extra bc UHaul couldn't fulfill my original reservation... and all they could do was give me $50???? I did my part, someone at this location clearly didn't do theirs but "oh well" is the reaction I get. Everyone from the person who didn't get my truck ready to the first customer service rep to the "breathe" rep to the "only employee who does reservations" and who has the worst attitude and should NEVER be the point person for ANY company to whoever marked that truck as "ready"... they should all be ashamed. In embarrassed for them. The way I was treated was disgusting and none of it was my fault. I hope UHaul makes this right, but I have very little faith in this company. No clue how they've managed to stay in business if this is how they do things. Just wow.

Amanda Willingham 
Évaluation :
5

Not sure of the names of the 2 gentlemen that helped us but as I was walking in to find out where we needed to park our trailer we was returning there was a guy walking out and he was so welcoming and said he was getting uhaul for another customer but that he would come unhook us as soon as he was done but another guy beat him to it. We was in and out in no time!

Laci Higbee 
Évaluation :
1

I think it is really chicken shit to charge me for another day when I was one hour late. I could at least been offered to keep it for the remainder of the extra day I was charge for. Or even prorated for my one hour. Piss poor policy and I will make sure to go elsewhere for my next rental.

Donald Brazil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zuhear Hawisa 
Évaluation :
5

Excellent service and easy in/out processing. I had to extend rental by 4 days due to a winter snow storm and the were very helpful. Can go wrong renting a UHaul, especially from MU UHaul in Columbia, MO

Robert Ferguson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Williams 
Évaluation :
2

Very unorganized pickup. Then, after being given the trailer- pictures were sent to me to approve the trailer while I was walking out the door. I blindly okayed them. My fail. Then the connection cord for allowing the lights to work on the trailer was "possibly not available" so he had to go check. Why isn't that an automatic item for the rental?? They had one so… I didn't have to go buy one. Then, upon opening the trailer when we were getting ready to load, there were old green beans and so much dirt all throughout the trailer. The last renter obviously moved produce and it wasn't cleaned before we got it. I didn't expect a floor you could eat off of but I didn't expect massive dirt and green beans! Will never use this location again. Drop off was quick - but they didn't inspect the trailer for damage (there was none) so they are definitely missing steps in their service - because I got the "all done - thanks - review us" receipt in my email before I even got in my car.

Kimberly Fearn 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marya Brown 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lincoln Dickison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Currence 
Évaluation :
5

The employees were all friendly, quick and helpful

Rex Hicks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Gallagher 
Évaluation :
5

Excellent staff

Dennis Vice 
Évaluation :
5

Excellent service

George ochenge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Sieveking 
Évaluation :
5

Nothing I was pleased with check in and check out.

lee harding 
Évaluation :
5

Nothing..it was a easy in and out experience

Jason Turney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Mims 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steven thorton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Vice  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Dantes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bernie Acre 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy Rutz 
Évaluation :
2

The employee was rude and they didn't have the equipment I had reserved weeks before.

marigrace heinze 
Évaluation :
1

You charged me for 132 extra miles and I didn’t go over my allowed miles

Joseph Worthen 
Évaluation :
5

The people that helped us were very helpful and attentive.

Robert Foss-Bowen 
Évaluation :
5

Great customer service and quick wait time. Very helful staff!

Chris Bruno 
Évaluation :
5

Very fast and answered all my questions. Very helpful.

JOHN-RYAN DUNN 
Évaluation :
1

Customer service very poor . Lady , employee, named Casie, arqued with me and then walked away left me sitting there.

David Kuzma 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina taylor 
Évaluation :
1

Bad location

Sam AL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD HICKLIN 
Évaluation :
5

Nice people

Adam Plues 
Évaluation :
2

Have items in stock, this location left me scrambling to find the items I needed. I ordered equipment and this site never had it in stock. Poor corporate customer service.

Edward Hollman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID HAGEMEYER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Franke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rendell pinkett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Richards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa Day 
Évaluation :
4

Truck worked great as intended. The window was rolled part way down - maybe to release some of the smoke smell. Drivers side door stay was broken - truck computer was hanging down from the dashboard - by the brake pedal. Truck was winter dirty - and dirt/mulch was still in the bed.

John Enslin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie Bland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Peterson  |  Premières impressions 
Évaluation :
5

This moving experience has been an absolute whirlwind, and I don't know if I would've been able to do it without Uhaul!! They had everything I needed and made the storage unit and trailer experience so easy. I did not feel any extra stress from them.

Alex Bowie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Roddy  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Robinson  |  Premières impressions 
Évaluation :
5

Awesome customer service

AMANDA BROWN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torrey Abbott  |  Premières impressions 
Évaluation :
5

Great place to store your belongings

William Long  |  Premières impressions 
Évaluation :
5

Very nice ppl. Moved alone and got help moving one piece of furniture which was help

Sean Tully  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHANDLER CAMPBELL  |  Premières impressions 
Évaluation :
5

Trevion Scott was awesome! He was friendly and helpful and professional. He was so fast!!! Amazing!!! I HIGHLY RECOMMEND THIS UHAUL LOCATION!!!

Kris Hulett  |  Premières impressions 
Évaluation :
1

The employees are very rude. I was put on autopay by an employee without my approval. I called once and talked to the manager and explained to him that my rent would be late, I asked him not to run my card payment because the funds wouldn't be there. 5 days later my card was still charged causing me overdraft fees. I called back and he reversed the transaction which took 4 days and then I was charge more late fees. They are incompetent and don't communicate well with eachother. I was paying for a gated facility but sometimes the gate was wide open and within the last 6 months the gate had been removed. I wouldn't suggest anyone use this facility.

Damein Wells  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaheem Hicks  |  Expérience générale 
Évaluation :
5

Awesome customer service from both locations. Illinois and Missouri Appreciate the courtesy call on my storage reservation..

alfonoz ratliff  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa wieberg  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Fountaine-Holman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CASSANDRA WITHERBEE  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Bickell  |  Expérience générale 
Évaluation :
5

I have used this storage facility for a full year and every transaction has been smooth and convenient. From the manager on down, all employees work above and beyond. On my moving day Octavious was a god send! All obstacles came my way and he help me every step!

TORI JONES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Carter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Forrest Krell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Bickell  |  Premières impressions 
Évaluation :
5

Charles was extremely helpful during move in, he took the time to solve our issue even though the office was very busy. He was professional and helpful. His manager was helpful over the phone as well. We are grateful

Forrest Krell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie Bland  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Bell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Simmons  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Tessaro  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alina Randazzo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amory'e Curtis  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jennifer Carter  |  Premières impressions 
Évaluation :
5

When I was moving stuff out of my storage one day I forgot a box sitting out and they put it inside and made sure it wasn't tampered with that box had my bank account info in it thank God for the staff noticing the box and helping me out I would strongly recommend them

ZACHARY WILLIAMS  |  Expérience générale 
Évaluation :
4

The gas was not where it showed on paper work.

Katara Dew  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eva akers  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Horn  |  Premières impressions 
Évaluation :
5

The employees at 800 Business Loop 70 W are awesome

tyree gross  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mattina Austin  |  Premières impressions 
Évaluation :
5

Thank You U-Haul!

Allia Rahman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell palmer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY EARLEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Peters  |  Expérience générale 
Évaluation :
1

A number of things. First, we did not have a code to get into the secured area where the storage was located. So we had to wait until the one guy working there came over to punch the code in to get us in. Then we drive in and head to the back where the storage was located to find a lock on his door. So I drove back out of the secured area to find out you needed a code to get out! We had no code. We could not communicate with anyone because there was no one around. The call button on the code pad did not work so we stood there waiting for about 30 minutes until some guy loading his own stuff outside the gated area went and got someone for us. So then we got out and had to wait for another guy to figure out how to get the lock off. That took another 20 minutes until he finally found a key. Then he gave us a code to use to get in and out so the rest was ok.

BRADLEY HENNEN  |  Expérience générale 
Évaluation :
2

We went in to pay for a unit and had it all set up. Later, we went to the unit to start putting stuff in and it was locked. There was a lot of back and forth before we were given a different unit. Through all the confusion, the man who finally fixed the issue was very helpful and courteous.

James Cole  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY HENNEN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elisabeth Padgett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul Watson  |  Expérience générale 
Évaluation :
5

The store manager was extremely helpful and accommodating with regard to my rental needs.

Janet Greiner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Sloan  |  Expérience générale 
Évaluation :
1

Was never able to log in online to pay my Bill, was told my email wasn't in the system yet I received an email about a late fee. Every. Single. Time I tried to go to my storage unit there were huge uhual trucks blocking my unit preventing me from getting things I needed.

Victoria Russell  |  Expérience générale 
Évaluation :
5

Tina was so helpful and sweet . She should be employee of the month unless it's that Charles fella

CHARLES JOHNSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Horseman  |  Expérience générale 
Évaluation :
5

👍

jessica chapman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damein Wells  |  Premières impressions 
Évaluation :
5

Throughout my entire experience at Uhaul Columbia, the staff has been amazing and has gone above and beyond expectations. I am extremely satisfied and would definitely recommend them to anyone with storage or moving needs.

David Burton  |  Expérience générale 
Évaluation :
5

Everything went great

Taylor Richard  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE LAWNICK  |  Expérience générale 
Évaluation :
5

Perfect experience!

brent mead  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD MEIER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Voss  |  Expérience générale 
Évaluation :
3

For whatever reasons, we were unable to access our unit for 2 days because the storage facility and the parking lot at the u-haul center was overflowing with u-haul trucks. We were able to get in if there were staff there to move trucks out of our way, but the route to the storage area entrance was blocked off by trucks for 3 or 4 days in a row, severely limiting our ability to move our items out of storage after work.

Eric Rovelo  |  Expérience générale 
Évaluation :
5

My experience was the best it could of been. Highly recommend their services.

Brian Voss  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD MEIER  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nayla Craig  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATISHA STAPLETON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason Stone  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melba Lackey  |  Expérience générale 
Évaluation :
5

The only negative I can say is that the unit's lighting timer is too short. It's well lit for about 5 minutes and then it goes off. The unit is very secure and very clean. The staff went above and beyond to make our move easier. Tammy, Abdul and Cam are the best! This is a great location and I highly recommend.

STEFANIE WINBORNE  |  Expérience générale 
Évaluation :
5

The staff was outstanding everytime we went in the facility. Always helpful.

Ted Robbins  |  Expérience générale 
Évaluation :
5

The staff was very helpful and courteous despite being very busy.

Ted Robbins  |  Premières impressions 
Évaluation :
5

Staff went over and above helping me resolve any issues, and were unfailingly friendly. Five-star service! I've done business with this location several times and I'll keep going back!

tonja dillard  |  Expérience générale 
Évaluation :
2

untrained stuff

senit Zerazion  |  Expérience générale 
Évaluation :
5

Don't remember the clerk's name. My wife even commented on how friendly and helpful she was with our truck reservation and storage rental locker.

Joseph Quinn  |  Premières impressions 
Évaluation :
1

My parents drove an hour to pick up the items in the storage for me and was greeted with a long wait time and very rude staff. I reported her.

sherri rocklage  |  Expérience générale 
Évaluation :
5

Fast, smooth transactions. Very friendly and accommodating on short notice. Great experience! Will use them again for moving needs!

Angela Wells  |  Premières impressions 
Évaluation :
5

Tammy was extremely helpful and did a great job.

larry dryden  |  Premières impressions 
Évaluation :
1

Two people total working very slowly! Took 2,5 hours to rent truck and car trailer. Lot is extremely congested had to have staff move several vehicles to get to my storage unit, then my code didn't w

douglas stritzel  |  Expérience générale 
Évaluation :
5

They found a storage unit for us in record time.

sherri rocklage  |  Premières impressions 
Évaluation :
4

The price is just more expensive. For example, my 10 by 10 ended up being 120, at another place I could get 10 by 20 for 125. The service at this place was always good though. Merci.

CYNTHIA RAVEN  |  Expérience générale 
Évaluation :
3

The complaint I have is due to my personal storage unit. There was damage to my things due a leak in the past in the roof. It was fixed but not the ceiling inside. Water and rodent damage.

MELISSA GRABAU  |  Expérience générale 
Évaluation :
5

They helped me when I was on my last leg! Will return when I need a uhaul again!

Sara Deck  |  Expérience générale 
Évaluation :
5

Seamless start to finish with built-in flexibility. Excellent service à la clientèle.

john schneller  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

lataja roland  |  Premières impressions 
Évaluation :
5

Always friendly and helpful!

SARA HASLAG  |  Expérience générale 
Évaluation :
5

Very pleasant

gwendolyn tolbert  |  Réservation 
Évaluation :
5

Great staff. would recommend any day

william palmieri  |  Premières impressions 
Évaluation :
5

Very professional no problems at all.

THEODORE KULAWIAK  |  Expérience générale 
Évaluation :
5

The people at this facility were helpful and friendly, from the moment I rented a storage unit, to months later when I rented a moving truck. I cannot recommend them more.

Dawn Roberts  |  Expérience générale 
Évaluation :
1

I submitted disputes and never heard back. Once when I checked on the status of my dispute, I was told that there was a record of contact and resolution--that was a lie. This place should be shut down

Farrah Littlepage  |  Expérience générale 
Évaluation :
3

ONLY major malfunction we asked for due date to b on the 1st so we could afford to come get our things & ended up paying months of storage... rather than 1 mo bc $ went to storage rather than a truck

Martin Miller  |  Expérience générale 
Évaluation :
5

Every encounter with U-Haul staff was pleasant and efficient. I always felt completely safe every time I visited the storage unit. Thanks for having an excellent facility in Columbia, Missouri.

EVA AKERS  |  Expérience générale 
Évaluation :
5

While we did not visit the facility, our "pod" arrived safe and sound exactly as promised! Delivery/dispatch kept in touch the entire time. Melissa and the1-800 teams were amazing! Beyond satisfied!

Jacob Brakebill  |  Expérience générale 
Évaluation :
5

Great service,

Jeffrey Pittman  |  Expérience générale 
Évaluation :
1

Need to get their act together. Had nothing but problems from start to finish. P.S. get EVERYTHING documented in writing!

Troy Rush  |  Expérience générale 
Évaluation :
5

I must commend the staff on how clean the restroom was it had a home feeling with pictures and a fresh smell.

STEVEN WILEY  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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