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Allison J | Déménagement en ligneCustomer Reviews for U-Haul Moving & Storage at Verona Road
Testimonials From Recent Customers
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Give the customer the correct pickup address in the reservation email! I was given and charged for a dolly when I already had one. I did not request the dolly.
DONALD BThanks, the staff was super helpful, competent and friendly.
BRADLEY CWe rented a 5 by 8 enclosed trailer for a 6 hr rental period. The woman who checked us out was helpful, as was the gentleman who helped us get everything hooked up. However, we returned the trailer the same day, but it was after hours, so we left it exactly where we were told to leave it when we brought it back and somehow it didn't get checked in timely and we ended up being charged for an extra rental period. I sent a dispute via the email provided with the rental receipt and did not receive any response so I called and had a dispute opened that I now need to wait 3 days to have resolved. It just seems like a lot of extra work for an easy rental.
KEVIN KEnsure that appliance dolly's are available prior to truck rental. I had to actually purchase a dolly . Discount should have been given due to inconvenience.
Clarse LMany, many problems and I'm not sure where to start. Details about ubox process were miscommunicated from unbox pickup and expected return schedule to transit time and how things would be handled in the receiving end after shipping or the fees associated with lot storage if it arrives e.g. three weeks ahead of quoted/expected schedule. It will go much better the next time I use ubox, because I will know what needs to happen instead of relying on u haul personnel to know what they're doing.
JACOB SGreat location and service however I was told I’d get credited for extra gas as they gave it to me practically empty so I filled it up and didn’t use that much gas.
KYLE PRented from here multiple times seem to always get the same guy (Gabe) always friendly and helpful he's a asset to your location thumbs up!
JEFFERY MDid not receive call from U-Haul representative to confirm pickup location. My requested pickup location representative said they had my pickup location at a different location. Pickup location neither had my appliance dolly nor moving blankets in van. Was provided keys to a van that was parked behind another van - in the sea of vans. Attendant had to return back to office several times to locate key for van that was in front of my rental. Had to load the appliance dolly and moving blankets into van.
BRIAN JNeed more staff. One person on duty was not enough.
JOEL SWanted to let you know Gabriel at the Verona Wisconsin Uhaul was excellent! Give him a raise!!
Lori MStaff was great!
HOLLY Fexcellent service and affordability
GREGORY SFriendly and helpful staff
KURT MI moved out on May 7th. It would have been great if they could have prorated that month
JENIFER M | Expérience généralePretty bad. Here's my experience: I rent from uhaul often. This was the first time from this location. There were a couple of issues that I could mention regarding picking up and dropping off the truck but they were relatively minor, just not welcoming, so I would have just shrugged those off. But when I reserved the truck online, uhaul offered me one free month's rent on a storage unit. I accepted that and chose an available unit online. But I called the facility and spoke to the general manager to ask about the "split level" units to avoid stairs since I have a disability (official & verifiable), which I explained to him. Instead of getting the size unit I was reserving online, he offered a much smaller unit and one that was far into the large facility rather than numerous open ones that I later saw (including units with the blue disability icon painted on the doors) which would have meant less walking for me. Walking is difficult and painful with my condition. Then later, when i went to check on the unit, halfway down the aisle, the aisle was completely blocked by a mound of stuff that had been pulled out of a unit into the aisle. Then at another point, blaring alarms went off several times for no apparent reason. I politely and briefly notified the general manager via email the same day that I would be out by the end of the month, April 30. I was out by April 30th and have photos to prove it. Even though I notified the general manager and was out on the 30th, yesterday I received an email from him for rent and a late fee for May. I emailed him back reminding him that I am not renting for May and my items were completely out by April 30. So far, no response from him. Uhaul has missed an opportunity here. For many years, I have rented several storage units at another facility that is closing down soon. I will be needing storage units somewhere else. Verona Rd uhaul storage would have been the most convenient uhaul storage site for me. Because of my experience at this location, I will not be renting from uhaul, at least not from this location. Please make sure that I do not receive any more notices for money that I do not owe, for a rental space that I am not using or renting.
KRISTEL GToo much confusion. I was overcharged for the movers and I can't get my money back. Everytime I call one person tells me one thing, and someone else tells me another. Drivers constantly calling me while I'm at work because their GPS was taking them to wrong place. I would have went with PODS if I knew it would be this hard.
Patience CThrough the whole process, U-Haul was excellent. Customer service reps were always friendly and helpful.
Andi NLong wait times to check out equipment. Very little notice or help at front desk for the reason for the wait People were sitting as they were tired of standing.
OSBALDI BMy experience was great! The only thing to note is that both the delivery and pick-up of the box was earlier than scheduled both days. Fortunately, this was not an issue for me and the workers/service members I interacted with every time were very helpful and communicated well!
Haley TFabulous customer service!!!!!
JANICE WWhen picked up the 6x12 trailer was caked in dried mud. There was no offer to provide a different clean one nor wash this one. I was tight on time so took it. Arrived at home and it was dirty inside. Overall experience, however, was great. Friendly staff at both pick up and drop off locations.
DEBRA LEasy online reservation, easy in person check in, easy hitch to the truck, easy return and unhitch. Seamless experience for me!
ROBERT CI was charged a 700$ fee for returning the unit to the wrong location. I did not. Now I'm spending my time and energy trying to get a rediculous charge off. All because of an employee there's mistake.
MICHAEL LEverything was great. Friendly knowledge staff and I was particularly impressed how efficient the trailer pickup and return went.
GREGORY SEverything is fine 🙂
MEBRATU MKeep it up maintain your good work thank you
ISAIAH HThe crew was prompt and very friendly and efficient
TIMOTHY VGreat experience here
REBECCA HEmployees are attentive, and friendly
Robert SEasy at pickup and drop off. Truck was great other than only getting 7 miles per gallon.
Gary Sno comment
GARY NThe latch on the trailer was sticking. The rep that did the check in with was great! He was knowledgeable and kind. He gave us good instructions and tips. He made our first time great.
TIMOTHY HWas grateful to have a secure well lit well maintained indoor rodent free space to store my things while I was in need… I appreciated the 24 hour availability with additional price needed to access my belongings after hours… I will admit it was a little pricier than the other places I was looking, I'm glad I chose U-haul for the additional cost, I was able to take care of my business what is my convenience?!!!! if I need to store or relocate again I will definitely seek out Uhaul in my area again!!! Thank you very much
brenda p | Expérience généraleI would recommend U HAUL Storage n use them again. The Man behind the desk was extremely helpful and courteous and very friendly. Thank you. Lucy Gmeinder Borcherding
LUCY B | Expérience généraleNothing I can think of?
MICHAEL MI "reserved" a furniture dolly with the van was told there weren't any available of any kind when I picked it up.
PAUL CLa verdad me pareció muy práctico y bueno tal vez la atención de uno de sus empleados hacia mí no fue la mejor puesto que tuve un inconveniente con la primer reserva, donde primero había reservado el vehículo con la placa AE87560 Y este vehículo al inspeccionarlo le falló el pedal del Break así que la persona que estaba allí se molestó mucho conmigo puesto que no hablo mucho inglés pero entiendo el inglés me trató mal con un tono despectivo y con la voz muy alta tuve que llamar a un amigo que hablaba inglés para que por favor hablara con él y lo calmaron un poco de allí me Dijo que me trasladara a otra de sus instalaciones En Verona; entonces pienso que Esto no debería ser así somos seres humanos y todos cometemos errores y merecemos oportunidades muchas gracias ATT : Franklin Andrés Marulanda Vanegas
FRANKLIN Mthis was the nicest UHaul Van I've ever been in, thank you. Please note that the oil change indicator come up upon startup.
WILLIAM PHard to enter the location. Long wait to speak with someone. Directions where to drop the trailer were not clear. Staff looked tired and short staffed. Was not thanked for my business. Why return?
JAMES WExcellent - extremely quick and efficient drop-off
PAUL HRental experience was flawless. Thank You.
GARY WOutstanding customer service and friendly staff.
BRYCE RThanks for the great service I’ve come to expect from the Verona Rd U-Haul
GENE COne of the male workers was pretty rude when I explained an issue with the payment they owed me and was basically accusing me of trying to scam them, the other guy was very kind above and beyond 100 %!
NINA WThey resolved my issue with care and professionalism
Melissa H | Expérience généraleVery easy process and helpful when answering any questions. Timely customer service.
Alissa SQuick and clean.
Steve OI had an extremely disappointing experience at this U-Haul location. When I arrived to pick up my truck, the female employee at the desk was incredibly rude, had a horrible attitude, and was unhelpful, treating me as if she did not want to give me the truck at all. There was absolutely zero empathy or customer service. I had to escalate the issue to the general manager, expecting a resolution, but instead, he was just as rude-offering no apology and even defending the employee's terrible attitude. This level of unprofessionalism is unacceptable. If U-Haul values its customers, it needs to take a serious look at how its staff is treating people. I would not recommend this location to anyone.
DIEGO OGreat and easy to use
Tracy LThe customer service was exceptional. Unfortunately, this is the second U-Haul. We rented that had mechanical issues. It's too bad that there seems to be no upkeep on these vehicles.
AMY SKayla had me in and out when dropping off the trailer. She was GREAT!!
DONALD MThe returning after hours is nice, but the app is essential, which is a pain. And just when you think you are done, you then need to take pictures. So returning after hours regardless of location is longer than if in person when open.
AMY CGreat service, sweet choice. Satisfactory
ABIODUN Y | Premières impressionsI had an overwhelmingly positive interaction with this U Haul Facility. It is clean, accessible, well priced and sized and my items were well kept in climate-controlled storage. I could not ask for more.
JOSEPH P | Expérience généraleAll my Stuff got wet coming from another unit and do not want to take care of my problem
Derwin J | Expérience généraleI had to call to reserve the unit as the website was unclear. That being said, the person I spoke to was VERY friendly and helpful! He was fast and did exactly what I was asking.
Amanda H | Déménagement en ligneMerci.
MICKEY B | Expérience généraleGreat place thanks guys
Terry Z | Déménagement en ligneGreat attitude!
Joan W | Premières impressionsBen was especially extraordinary as we caught him at closing time. He was kind, patient, knowledgeable, and went the extra mile.
MICKEY B | Premières impressionsEverything was very clean. Office. Store. Storage place. Staff very friendly and professional
LUCY B | Premières impressionsI had the best customer representative he was great with explaining things and also was very honest guy he let me know about all the specials
angela p | Premières impressionsThe only con I have is the pretty big rodent boxes that take up a nice amount of space.
THERESA O | Premières impressionsRented trucks twice and storage for a few months. Entirely enjoyable experience, extra space storage has nothing on you. Coworker recommended cuz of one month free with truck rental. All employees extremely helpful. Will be returning customer if I ever need rental again.
JABIER D | Expérience généraleThe staff were very helpful and friendly
Laura P | Expérience généraleThere was a sting sewer odor in the building. Other than that, it was an excellent storage experience.
Nathan W | Expérience généraleThanks, wonderfull and though the prices were kinda high. Please try securing some smaller replacements for the last rentals. Also try a new carriage type buy out at a %25 discount.
ANDREW M | Premières impressionsI never used this storage and was charged for 2 months.
Marisa K | Expérience généraleFacility and service were good but the rate was very high for the size of the unit. I have a 15x20 unit that is $30 less per month for example.
Andrew C | Expérience généraleWe will use your location in the future! Thank you for your excellence.
jackie w | Expérience généraleIt is extremely important to know you're doing a good job. Andy's professionalism is top rate and his employees as well. I am grateful for their patience, care and thorough job. Thank you! What an amazing facility!
jackie w | Expérience généraleMy only complaint, and it is a big one, is that the "reservation" system doesn't work as advertised. Booking in advance does not guarantee the size you selected will be available at the location you selected. If that is listed anywhere during the reservation process, it is not clear enough.
Samantha S | Premières impressionsI liked most things other than untrustworthy reservation system. But the reservation system trust is the most important for the customers. I don't like that my reservation changes to worth result. No availability should be notified at making the reservation.
SHO S | Premières impressionsStaff was friendly, but I was told after researving a storage unit and moving equipment online that those items were not guaranteed. I had researved a 1st floor large storage unit online, which had said "only 1 left!" when I booked it. When I got to the facility I was told there were no first floor units available and only the smallest units upstairs available. And there is no elevator! I also was told the dollies I reserved were not available. Both of these things made my moving day much harder and more stressful than I had anticipated. Being a small woman, I had originally booked those items as I am not able to get some furniture up stairs. This was an incredibly frustrating experience.
Julia M | Premières impressionsThe staff wasn’t friendly and I asked for a 1st floor unit and now see that we’re on the 2nd floor and down a long corridor😩
CYNTHIA R | Premières impressionsThe guy that helped me was really cool & friendly! Thank you so much!
Whitney A | Premières impressionsGreat, friendly staff!
Karen R | Premières impressionsMerci
Diona D | Expérience généraleThe man at the desk was extremely rude about the dock access. I meant to go back and get his name. I was not impressed with him. The facility and unit itself are very nice though.
ANDREW Z | Déménagement en ligneThe store at 602 Washington was a disaster and the elevator was broke. I told randy that I had tools to store. After driving for 24 hours I was disappointed to find out my reservation was lost. After 30 minutes of looking for my reservation I was showed the unit that was to be mine. It was full of garbage and down stairs and was wide open for everyone to see my tools in. I didn't accept unit and asked for my money back. I found the much more efficient and clean Verona store. They saved the day while the other store deserves a one star,Verona deserves 10 stars. The staff helped me through a very stressful situation.
JEREMY W | Premières impressionsI appreciate the uhaul above all safe and secure! Uhaul is always a company that will support your moving. Thank you Uhaul for your services when I needed it most.❤️
SHELIA W | Expérience généraleGreat facility, and great staff
willie l | Expérience généraleThe employees need to brush up on their customer service speaking skills. Not only lack of explanation about ANYTHING.. I Either forgot my ID on the counter or the employee didn't give it back to me, either way had I not went back the next day I never would have known THEY had it.. when I got to the location no one was in the store, appeared to be only 1 person working anyway.. but I saw them walking outside and followed them around for quite a while saying "excuse me" rather loudly a few times.. before they finally got to their destination and realized I was there did they turn off their ear buds and just look at me.. I used to work for the scheduling dept right above this location.. and I'm at a loss for words right now. Ear buds should be limited to 1 ear and not cranked so loud you can't hear anyone around you.. employees should also carry a better device off some sort so customers can buzz someone from the desk.. I'm disappointed in this whole experience with using U-Haul for my move.. from the truck, truck issues, this was just the icing on the cake. Thank god for Kayla, Lynette & Kala (TCM) for being the ONLY positive
jenna h | Premières impressionsVery easy process, and reasonable prices
Jesse H | Déménagement en ligneAndy is amazing! Thanks for all your help
AMANDA V | Expérience généralevery helpful
Todd W | Expérience généraleThe staff was great, but the storage facility is poorly located, only one way access, and in a very tight area. There seems to be plenty of real estate, yet the outdoor storage facility was built the worst spot possible. I've never been to storage facility that had only one way access to my storage garage. I definitely would not recommend it.
John B | Premières impressionsClerical error caused by employee created a fictitious move out. They corrected their error after I pointed it out.
JAMES B | Expérience généraleMinor issues were corrected at time of service
James B | Premières impressionsThe policy of charging for a full month of storage after moving out (rather than prorating based on the move out date relative to the billing cycle) is ridiculous. I would understand if the service were outstanding or if anyone helped you move your stuff into your storage unit, but it was a pretty run-of-the mill experience. Clearly, U-Haul is in financial ruin and desperately needs the extra cash. I hope the company survives the next quarter.
Manar a | Expérience généraleThe staff was very friendly.
Pamela S | Expérience généraleJust some confusion about access code and location of storage unit. Otherwise much better experience than past.
CHARLES H | Déménagement en ligneThey are so busy, you can't get anyone to answer the local Madison phones. And your national customer service was a waste of my time. They can't take payments? They can't change your address so you get your mail?? Wth. Why make the local workers do this.
Becky G | Premières impressionsI wouldn't hesitate to return if i ever need a storage unit again.
Daniel W | Expérience généraleWe didn't get a lock and had to wait in line for 20 minutes to get one. Confused about check out.
Robin F | Déménagement en lignePoor customer service. I moved out of my storage on 8/19 about a little after 12pm. I said thank you for the service. No reply back. I'll go somewhere else for a storage in the future. Merci!
Delores H | Expérience généraleEverything above and beyond expectations ... some of the UHauls I've used in the past have been pretty shabby; not this place!
stu c | Expérience généraleReally appreciate the help was very welcoming and helpful
Niamiah B | Expérience généraleThe Jacobs (employees) were beyond belief. Kind, friendly, extremely helpful and knowledgeable. Some of the best customer service I've seen. Competent and quick.
Robert B | Premières impressionsThe storage facility was cramped and small, with a long path through narrow hallways and up a flight of stairs to get to the storage locker. Some of the storage lockers had doors that appeared to be broken in. The staff was very helpful in processing my cancellation, but the facility itself was not great.
Ryan T | Expérience généraleS.O.
William H | Expérience généraleWe rented two 10' X 15" units and were able to get down to one a few years ago. In total we were with you for over 5 years. The management and workers were always good to deal with and allowed me to pay a year in advance to save some money. There were times in the past whan homless people would come in to get warm and use the rest room but your management solved that by putting in an extra check in process so only renters could get in. The biggest problem we had was lighting inside the unit. The new company we went with has an overhead motion light inside our unit and a full size garage style door that lets in more light.
joe c | Expérience généraleI've only done the check in so far. Have yet to actually put anything into the storage, so no overall rating yet
Noah L | Déménagement en ligneThe manager and staff was kind and accommodating
Sybil R | Premières impressionsmy personal information may be stolen, someone used my info and email and registered this account. I got email about making a truck rental order last week, and i went to uhual website and cancled the order. then a storage rental order and payment are made using this account this time. i hope you can figure out the real user of the service and unlink this email address. lucas.liu1991@gmail.com
rose r | Premières impressionsStaff was rude and unpleasant
Ed D | Expérience généraleThe process was efficient and very easy.
aileen R | Premières impressionsAll of the staff at our Uhaul here in Madison, WI on Verona RD are fantastic. Super friendly and always offering to help.
RACHEL G | Premières impressionsBen was very helpful and friendly. Good customer service.
JOSEPH M | Premières impressionsEveryone was very helpful. My only sadness is that we ended up with almost a year of U Haul not being paid because of a terrible miscommunication. I was mortified to hear of the disastrous situation I found myself in. If you call me I can explain. Lynn Jenkins 608 575-8797
Glenn F | Premières impressionsStorage facility worked well for us. Good storage conditions. Happy to have our stuff back at home.
Dan S | Expérience généraleNot enough entrance access The walk to my unit is far and no elevators
Kentrica H | Premières impressionsStaff was very kind, professional and gave the extra step to help us with all our needs! Je la recommande fortement.
Angelo M | Premières impressionsGreat level of service everyone there was helpful.
Sharda p | Expérience généraleThe only issue I had was the access methodology was temperamental and cumbersome to use with the two keypads that seemed to not always talk to each other.
SHAUN K | Expérience généraleFriendly and knowledgeable staff.
Wille W | Expérience généraleExcellent customer service whenever I needed assistance, questions always answered & even came to my rescue if I couldn't access my storage area. If I ever require storage services I will definitely use this Uhaul facility. Hats off to the associates who are there doing an awesome job.
Cecelia S | Expérience généraleEveryone I dealt with from cleaning staff to management were spectacular. I both rented a uhaul and stored here. 100 % recommend using them for both. No doubt I'll be back.
KATHRINE S | Expérience généraleOverall an excellent experience. My only minor quibble is the definition of climate controlled. I think a temperature range of 40F-80F in the climate controlled area is a bit wide, but other than that things were great. Staff were very helpful and made the move in and move out process easy and were stellar in getting me from an upstairs unit to a ground level one. if it wasn't for the fact that I'm moving out of state I would still be renting a storage space.
David W | Expérience généraleFacility hours, closed too early afterwork for me to make it. Didn't make a lot of sense since it was an automated entry system.
Joseph M | Expérience généraleThe unit I rented, it's roll-up door would come out of the track when I opened the door. The door wouldn't open up all the way so I had to duck under each time going in or out of the unit. When I would finally get it closed, after fighting with it to shut the left side would be out of the track and open enough to get access to my stuff. I just got my belongings out and moved them somewhere else as soon as I could. The facility was clean and well lit and a staff member did help me with the door the first time. He was friendly and helpful
Brett S | Expérience généraleOur only concern was the lack of an elevator or lift for people with mobility limitations and can't use stairs. If U-Haul has some sort of ADA exemption we would be interested in receiving information on that legal exemption (eg; link to the law and/or rules WI or Federal). Merci.
Patrick M | Expérience généraleEveryone was always helpful when i had questions or needed help. The only negative concern is your phone tree ... When you want or follow up with a local staff calls handled remotely.... Going through a step and even they can not find the local individual... Careful too not get too lean !!!
DONALD G | Expérience généraleI ended my storage principally because I am in the process of reducing my personal effects and monthly costs. I am editing a lifetime (67 years) of pictures and photography equipment. My family have distributed my parents' belongings and all that left was my stuff. My pictures and negatives are in good order which attests to the fine quality of your facilities. Merci.
DARRYL J | Expérience généraleAnne the general manager of the UHaul location that day, was truly great and made what was turning into a bad moving day, into a good experience (if you can call moving and storing things fun). She took time to help me find a different locker that was more convenient and what we needed, she was extremely helpful, pleasant and courteous despite what seemed like being understaffed, extremely busy and it was over 90 degrees outside. The UHaul experience has definitely gotten better over the years, but the great online tools combined with someone like Anne made for an above average transaction and experience.
stu c | Déménagement en ligneI would be nice to have elevators for those who have units on upper levels. Some folks can't walk up and down stairs.
Delena B | Expérience généraleNot always clean. And there is a strong odor near units 1835-1838. Possibly a dead rodent. Should be investigated as the odor was not there prior to July 1st.
KARL M | Expérience généraleJenna was very helpful and extremely professional, she helped me at a very hard time and the ease and convenience was greatly appreciated.
April T | Premières impressionsAssociate helping me secure a storage space was very helpful, I had attempted to do online but was unable, he was able to get me size i needed & check in was easy. Very much appreciated, highly recommend this facility.
Cecelia S | Premières impressionsVery nice and intelligent young man he explained everything to the fullest I appreciate him thank you
MARGIE W | Premières impressionsStaff was very helpful and friendly.
Cebrina D | Expérience généraleNot happy with customer service and the way we were treated when we tried to pay on bill and kept being put of till final bill and we're over charged plus fraudulent use of drivers name on bill instead of the person who paid initially we will be filing for mediation for all the emotional damage inflicted on me and my girlfriend
Paul P | Expérience généraleAnne and her staff at Verona Rd U-Haul are #1 in my book!!
Jenna H | Premières impressionsMerci.
Vicki T | Expérience généraleThe guys at the desk were very helpful and friendly
BRIAN G | Expérience généraleStaff was very helpful and nice
Isheika W | Expérience généraleThey were all exceptionally great over all
Lakaeshia B | Premières impressionsBien
Francisco P | Expérience généraleMy only complaint is that you continue to raise my rates every year without any real reason given and I know that the facility does not have a lien on it anymore, so your overhead has not gone up.
JAMES B | Premières impressionsVery easy process!
Tiana P | Expérience généraleMy only complaint would be the alarm kept going off every few minutes while we loaded stuff into the unit.
SHAUN K | Premières impressionsI always turn to U-Haul whenever I am facing a turn in my life or when helping others with theirs. Not all these many changes were easy, but at every turn U-Haul people have gotten me through with ease, generosity and respect.
Nicolas F | Expérience généraleThis is a great uhaul place. Also rented a truck here and the process was great also. People were helpful and good. My wife used a uhaul weekly for her job for a couple years, and my son worked at a uhaul location for a summer and this is the best one we have seen.
Darrell S | Expérience généraleGreat staffs and wonderful helping
Abdinur A | Expérience généraleAnne rocks! Great experience, with a pleasant staff.
Bradley S | Expérience généraleThe move in experience itself was poor. The directions for finding the unit should have included a letter identifying the row in which the unit could be found. The map should contain the same alphabetical row lettering as in the storage building itself. I spent a massive amount of time trying to find the unit. The unit was secured against entry, I could not open it, no one answered the phone when I called the desk, I wandered around until I found a call box, someone came and opened the unit, the provided lock did not work, I had to go to the desk to exchange the lock, the swipe access card did not work properly, and I had to return to the desk to address that. In the future, take the customer to the unit rented, make sure the unit opens, and make sure the provided lock works. Everyone was helpful, but more up-front assistance should have been provided. This was a poor move-in experience.
Julie A | Premières impressionsOur one complaint is that the entryway was very bumpy and not well maintained. It made it difficult to maneuver in and out of the building.
Jonathan B | Expérience généraleAnne the GM was Outstanding!!!! Friendly and extremely helpful. She made the move so much easier. Aaron Norvell - Exact Sciences
AARON N | Expérience généraleGeneral Manager Anne Starr and her staff were truly excellent to work with on my storage and truck rental needs. They all went the extra mile to make all my UHaul experiences easy and uncomplicated. I would highly recommend the Madison Verona Road UHaul facility to others and will certainly use their services again if the need arises. Thank you again GM Anne Starr for leading a great staff and for providing informed, friendly and professional service! - Ted Petith
Ted P | Expérience généraleNever used storage unit. Thank you.
Timothy M | Expérience généraleExcellent service thanks
Eilene S | Expérience généraleNice facility
DAVID C | Premières impressionsBy having a unit(s) for a period of time, I NEVER get discounts on rentals. I used to have a large (about a year) AND a small unit (3 plus years). I must have rented 15-26' trucks and 12 foot trailers. Should be a point system or something that if you rent storage for so long you can apply the points to rentals, Most likely do not have any affinity in the future for U-Haul. Think about it!!
Roy P | Expérience généraleU-Haul is a complete joke. 2 weeks before my move in date, I made a reservation online and received a reservation number. When I arrived at the facility I was told the unit I reserved was not available and my reservation was not really a reservation and everything is first come first serve, but what do you know they have a more expensive unit available that is smaller then what i reserved, nice way to bait and switch and to upsell. I had movers meeting me there in 30 minutes, so i had no choice. Completely unethical way to upsell people. Avoid at all costs. The word games the friendly customer service person made were worthy of a skit on Saturday Night Live.
Bartley W | Premières impressionsI'm very pleased to used Uhaul friendly and very professional staff. Delia Young.
JASON S | Déménagement en ligneThe online portion of signing up for unit was really easy and I would recommend. However when we arrived at the facility the process was very confusing and our code kept registering 'invalid'. It took us quite a while to find someone available to help- while meanwhile we are paying movers and exorbitant hourly rate. Very frustrating
Kimberly O | Déménagement en ligneThank you. Excellent facility and team.
THOMAS L | Expérience généraleI made my reservation online and was told I'd get an entrance code and storage number immediately. I never received it. I called U-Haul and confirmed that my reservation was valid and they said yes. I added my nephew as an approved person to access the storage. When he arrived he was told that there wasn't a reservation. 44 minutes later, I had to do everything online again. VERY frustrating that my nephew couldn't get in quickly as we had planned. Very upset that the reservation number 'wasn't valid' then annoyed that I had to restart all over online. Complete was of time. I'm thankful I only need to use the storage for a short amount of time.
Angela C | Premières impressionsTHE LOCATION I USE NEVER ANSWER THE PHONE NEVER YOU HAVE TO BE ON HOLD FOR AT LEAST 35 MINUTES BEFORE SOMEONE CAN ANSWER THE PHONE LOCATION IS OK HOURS COULD BE A LITTLE LATER THAN 7PM
Tori G | Premières impressionsINVEST IN AN ELEVATOR!!! Please.
Forrest B | Premières impressionsMerci
Tim m | Expérience généraleOnly problem is we had heavy pieces and our unit was upstairs elevator would have been so ideal in getting things upstairs.
TINA W | Premières impressionsPhones at my storage facility are always forwarded, can't speak to anyone on time, contract was not forwarded to me, can't set up auto pay, half of the staff i speak with in person or on the phone are good, the other half have a bad attitude and are not knowledgeable or helpful. The man who helped me out on site was great, everyone else has made this process difficult and cumbersome. Online chat was not helpful
Adam H | Expérience généraleWas disappointed that Uhaul does not pro-rate monthly fee. Had to pay a full month for only using storage for 3 days.
David G | Expérience généraleMy code to access the building does not work. I was not told that the main doors would be locking soon after arrival, making moving my belongings very difficult. If another customer didn't have the smaller door propped open, I would have lost everything I own.
Michael G | Déménagement en ligneThe Management and staff were very helpful and professional it was a pleasure working with them.
Eddie G | Expérience généraleManager never replied to multiple messages. Did not honor a refund for a late payment for setting up automatic payments.
ROBERT W | Expérience généraleThis place is super clean and secure! Appreciate that there are hand trucks and carts available for use. All that's missing is freight elevators for the 2nd floor. Very impressed.
Debbie M | Premières impressionsThe staff is definitely friendly and courteous.
paula r | Expérience généraleYour storage is clean, safe and good
lawrence n | Expérience généraleRandy went over and above to make our experience smooth and uncomplicated. Great customer service very friendly.
Michael H | Premières impressionsNeed more staff
Bradley S | Premières impressionsThere were some problems with the online setup and I was becoming very frustrated but Randy helped me straighten it out and calmed me down. Randy provided excellent customer service and compassion. He saved me that day.
Roberta G | Premières impressionsThe staff at the Verona Road U-Haul storage facility were fabulous. I was always able to get my questions answered by a friendly and helpful employee. And the facility always felt clean and safe.
Bennett R | Expérience généraleWill always come back to store my personal belongings again.
Victor N | Expérience généraleThe best professional customer service. I will be using them n recommending them to everyone.
DONNA C | Expérience généraleExcellent service à la clientèle.
DONNA C | Premières impressionsThe employees were always helpful. However it seemed under staffed when I needed assistance at times. The facility is in the process of hiring based on signage at the location which may alleviate this issue. All other interactions and experiences were excellent.
Michael H | Expérience généraleI am giving a 1 star because i am being charged for a storage unit and late fees even though i never had the need for one and never had a reservation for one. I have been to the physical location 2x to deal with the charges and called 2x. Every time i am told it is taken care of but i still keep getting a bill. And now late charges.
David K | Expérience généraleThey failed to have a truck that I reserved ready. Can't get ahold of anyone at the building. Tried to make me drive an hour and a half to do a walk through of a storage unit during a pandemic. I will never go through Uhaul because of these experiences.
daniel g | Expérience générale1-initially you gave me a unit on second or third floor. I'm 50, I can't hall a couch and chair up 2 flights and down a very long hallway. I asked for a closer one and there was one available. Thank goodness. But why did I have to ask. Person should have recognized my lack of muscle power 2- my card never worked after hours 3- when closing account, I was in a hurry as I rented a pick up truck and I was being charged. Your person was in the bathroom for a very long time and there was nobody at the check out desks. I was waiting 5 plus minutes. Thankfully Menards didn't charge me the 10 minutes I went over for the truck rental. And my card didn't work picking up my stuff and your person was very slow walking to let me in. Train your people to hustle. Overall a very bad experience.
Lynette M | Expérience généraleMy only issue was that it said it was a first floor split level. So it's on a second floor and had to climb stairs. I didn't realize that. But we were taking stuff out of our unit during access hours when no one was there and accidentally locked our keys/key card inside the building. Adam was super nice helping us get back in the building. Would definitely use the facility again. Thanks Adam!
Cheri A | Expérience généraleWith the low employment rate, better employees could be found. Are you under-staffed, or is every one in the break room? Do you pay them a living wage? In any case there seems to be very poor moral. Ok, the puddle in the back of the truck wasn't water, it was motor oil. I cleaned that mess up. And, are the key cards not activated? Alarms going off everywhere. An employee said don't worry. Remember, moving is very stressful. You made it worse. Also, when picking up the truck early in the morning, it was a total surprise that we needed to call someone! Unacceptable. I could go on. Bad experience all around.
David K | Expérience généraleThe U-Haul website does not make it clear that reserving a unit online only saves some basic information to your account. Reserving a unit online does not guarantee that they will have that unit available for the dates you selected. My "15 minute" check-in took one hour... and I was at the front of the line. The new staff was very confused about basic check-in procedures and I had several unpleasant encounters. Would not recommend going to this location!
Lauren W | Premières impressionsVery helpful staff. They also did a good job with Covid 19 protections.
Heidi A | Premières impressionsStorage facility met our needs. My only issue is we paid for the last months rent and only used the storage unit for one week of the last month. Monthly rent should be prorated when that happens. I asked the local place and they said to call U-Haul. I called U-Haul, and they said to check with the local place. I have now been told that the rental contracts don't state that. Very unfortunate, especially during Covid times when things are tougher on people
Charles H | Expérience généraleStaff was friendly and check in was easy. Only issue was that I didn't realize that a 1st floor split unit was not on the ground floor. Instead they should just say it's on the 2nd floor. I've never rented a storage unit before so I have learned a few things.
Cheri A | Premières impressionsWas originally given the wrong unit, manager did not seem to have great customer service skills. Was instead given an upper level unit even though I had reserved a street level unit since my parents are quite old.
Ryan W | Premières impressionsI didn't appreciate the lack of not being notified about the water leakage. You can send me emails and charge me late fees but not one notice of a water leak. Clothes and furniture got damaged. Had l not been moving out l would have never known or been informed. My personal property smells and is damaged.
Sonya L | Expérience généraleI reserved a unit online on Monday and went in on Wednesday, the date I'd chosen to start my lease, only to be told that the unit had already been rented. What's the point of reserving a unit if the reservation doesn't mean anything? Why even bother having that feature on the website? The location was what I was looking for and the staff were helpful and patient with my frustration so I rented a similar unit upstairs but not having the original unit I signed up for was a big disappointment. We move into our house we won't be using Uhaul for any other of our moving needs due to this.
Andrew K | Premières impressionsGenerally happy with it. While the facility is well lit, the storage unit itself is not and since we had a unit at the end, it was very dark, thus requiring us to bring a light in on each visit. The hours for access is also inconsistent with signs. You think you can access it anytime with the key card but that only opens certain doors and outer doors are locked. The unit has a mouse trap and there's definitely some rat droppings when we moved out. On our last day to move out, our unit was locked as if we did not pay the rent and we did. Staff apologized and did not know why that was the case. All in all, I say it is an OK experience.
khiang s | Expérience généraleAt this location you could use more employees at times. Adam does a great job for how many employees he has.
Matthew K | Expérience généraleOne thing that was a bit unnerving was that several times while I was unloading my things, there were people standing around smoking, Asking me personal questions, not moving anything, just hanging out. One man followed me in to use the bathroom and told me he worked there as a security guard, though he c was not in uniform.
Rebecca s | Expérience généraleRude employees. They smile in my face and laugh at me not very far from me! Staff at the front desk can't speak clearly and gave me wrong info twice.
Jameel D | Expérience généraleSomeone locked my unit within two weeks of rental. I was on a deadline to move out of my house and this caused a significant delay because none of the staff could find the key to remove the lock. I've experienced long wait times when contacting the office, as well as long waits in the office despite there being an abundance of employees in circulation. I would hesitate before using this service again. In fact, this was the entire reason I moved the contents of my home to a location over 45 min away.
DAVID K | Expérience généraleEveryone was friendly and helpful, very willing to help us alter our moving plans after COV became an issue. The free storage was exactly what we needed.
Karen T | Expérience généraleI rented the storage unit a week ago. I completed the rental agreement online and it was very easy. They emailed me the code to get in along with information on my locker. When I showed up, the locker was clean and empty with a lock waiting for me inside. So far, I'm very pleased with the experience.
Collin D | Déménagement en lignethe employees are sitting and talking and do not pay attention to their work I checked them by asking them a question and they hung up on me that is not coming from the facilities everything is coming and very comfortable thanks
Jose O | Premières impressionsI was very satisfied with my services from U-Haul. I will for sure use you again.
Herman B | Expérience généraleIt would be nice if there was a prorated fee for move-out before the monthly due date.
Suzanne W | Expérience généraleThe associate was very knowledgeable & extremely helpful. If I had to do it again I would, not to mention it was @ the very last minute for us both & was a success. Thanks UHAUL!!!
April W | Premières impressionsIt's great and easy and affordable
Theresa S | Expérience généraleGreat job
Debra R | Premières impressionsVery friendly, courteous, and professional staff. I had a great experience renting trucks, and a storage locker with U-Haul and would highly recommend their services to others.
Steven E | Expérience généraleI appreciated the quick check out process.
Mark F | Expérience généraleThe whole experience was very convenient. Ozzy at the desk was competent, helpful and friendly. Also the storage locker was in good condition. My stressful move-out situation was made better. Merci!
Karin Z | Expérience généraleClean and convenient.
russ h | Expérience généraleGood services.
Summer L | Expérience généraleQuite disappointed with a few things. Hours are limited, not the 24 hr access promised in all the emails I received. No loading/unloading dock for heavier objects.
khiang s | Premières impressionsMerci.
VALERIE K | Expérience généraleThis location is very well lit, clean and your storage is safe. You don't have to worry about your things going missing and the location was perfect. The staff was always helpful and nice.
Victoria F | Expérience généraleOutstanding facility. Fabulous staff. Customer focused; knowledgeable; flexible You made moving and storage an exceptional experience.
Jeff S | Premières impressionsWe found cardboard boxes with chewed holes through the tops, it's too early to tell if we have damage to the contents, have not unpacked all yet. Additionally mouse droppings observed in the unit.
Jerilynn C | Expérience générale👍
Osman G | Expérience généraleWhen we had a problem during the move,,U-haul stepped up and helped make things as easy as they could be. I was very impressed with their service both nationally and at Verona Rd. Thank you
John B | Premières impressionsCSR was very robotic, telling me all the rules & regs, what kind of lock I'm REQUIRED to use (although none were in stock to sell me, so "get one somewhere else"). Don't feel like a valued customer...
Thomas E | Premières impressionsThe storage locker we selected was everything we hoped for, and more. The only "want" would be to have elevator access to the second level, but we were told that they were restricted from doing so.
Jude S | Expérience généraleEasy access 24/7 and good customer services. Will be in ny short list if needed in the future.
Mohamed H | Expérience généraleI wish you all did some type of prorated amounts especially for 7 days or less. If you did the rating would be 5 stars.
Zakiya C | Expérience généraleCollege move week. I was confirmed w/ a 3 day rental that was ultimately denied, forcing me to move my daughter out, unload truck into storage, rent another truck, load again & move her in. Terrible.
susan r | Expérience généraleMerci.
Gary K | Expérience généraleI've used the facility for years. I've never been disappointed.
HOWARD S | Expérience généraleHad nothing but amazing service over the past years with the staff and my unit. Staff always went out of there way to assist.
Paul O | Expérience généralePratique
Jim G | Expérience généraleIt was just what we needed
Elizabeth G | Expérience généraleBen was extremely helpful and went above and beyond for us!
Domianna L | Premières impressionsGood location and service.
Paul J | Expérience généraleWait times at the counter were long. Need more people on for busy times and maybe someone other than counter person should get trucks for people.
Mark A | Expérience généraleAdam was very helpful, attentive, and patient
Stephanie S | Premières impressionsThey seem a little understaffed, but their service was very good and they're attitude was great!
ANN S | Premières impressionsMy experience would have been fine, but the issue was the closing out. We called many many times. WE used the storage 2 days paid for a month. somewhere communication was lacking. The manage was awful
Lamonte C | Expérience généraleA nice place
Joshua S | Expérience généraleWe first went on a busy Saturday and were lucky enough to have Ben McCabe help us. Patient, helpful, and good-natured despite the people waiting, he was great. Ben Bowman and the Gen. Mgr. very ok.
sally v | Premières impressionsJust pay Xtra for access 24 hours raise to much the unit price and also so bad not having elevator for the second levels. So at the end I pay Xtra for be at the first floor and have 24 hour access.
Ricardo V | Expérience généraleAfter permitting loading dock use for storage move-in, we were denied dock use for move out. No good reason offered. Cost us much time and $$. We spent over $10K in 2 1/2 years. NOT ACCOMMODATING!
Denis B | Expérience généraleThey help me out with everything, highly recommended
Mabel V | Premières impressionsthanks for keeping my stuff safe :D
KRISTOFFER G | Expérience généraleVery satisfied with this place of storage!!
Cheryl M | Expérience généraleStaff are friendly and helpful and keep the facilities clean.
Judi M | Expérience généraleGood experience
carlos j | Expérience généraleI thought the staff was amazing.
HEIDI J | Premières impressionsEmailed general manager twice about final move-out procedure, and received no responses, so had to ask in-person. Often find a lot of debris [nails/screws/broken bits] in parking lot near entrance.
Erik S | Expérience généraleNicole's service was professional and outstanding.
James S | Expérience généraleThe staff at this store are especially helpful and respectful.
JoAnn B | Expérience généraleMerci!
Iran R | Expérience généraleVery good experience
PATRICK O | Expérience généraleStaff was very friendly and helpful! Adam and Danielle had to help me on multiple occasions and very much appreciated promptness and thoughtfulness on their part.
kristen m | Expérience généraleAccess/loading area was dirty, trashy and Icy the whole month I was using storage. Thank you for the free month locker with the trailer rental.
Timothy F | Expérience généraleClean facility, helpful staff. Uhaul should have a lock buy back policy, or a bin to put the used round locks, like a lock recycle or donation. I don't have a need for such a big lock anymore.
Kristen P | Expérience généraleThank you for a great place for storage.
MARY E | Expérience généraleUsed UBox for Delivery
Thomas L | Expérience généraleHappy with costumer service, but desappoint with the upstairs storage was a little low cost. Is a bad trick to get more money. A storage with stairs seriously? Anyway have to pay more now
Ricardo V | Premières impressionsNo problems; people were easy to work with; the service was on time and the rental unit was in good condition.
PAULA P | Expérience généraleSize was slightly smaller than indicated. Thank you for the complementary month rental. Staff was helpful and accomodating.
Timothy F | Premières impressionseveryone was very helpful and friendly!! thank you very much!!! :)
Amy S | Expérience généraleWonderful communication and customer service!
Gayle H | Expérience généraleFriendly and helpful staff made the rental process easy. Any questions or concerns I had regarding the storage unit or check-in/check-out were addressed and timely answered.
Michelle K | Premières impressionsAucun
George D | Expérience généraleRien
George D | Expérience généraleStaff was friendly and made sure everything was taken care of before leaving us with the unit.
Chrystal W | Premières impressionsStaff were ALWAYS helpful and friendly.
Peter K | Expérience généraleWe moved across the country and used the U boxes. Our U boxes arrived earlier than expected. Would use them again!
Caitlyn S | Expérience généraleGreat convenient storage
Nan Z | Expérience généraleno comment
darrell B | Expérience généraleVery helpful & friendly staff! Facility clean, easy access & convenient location. Definitely would recommend.
Jacquelyn B | Expérience généraleWe would use again for temporary storage.
Sarah L | Expérience généraleClean, secure, well lit
Janice W | Expérience généraleGreat facility with a fantastic staff!
Charlene S | Expérience généraleI asked the manager for a lower level storage, he said it wasn't any! I feel like I was racially profiled because I'm African American.!! When I called and got it, he said it was for VIP people!!??
Chanita F | RéservationAfter 3+ years I had a great experience. Even when I lost my key a couple of times the staff was very helpful. It was great when they went to the swipe cards vs a code I had to memorize.
LINDA A | Expérience généraleThe facility was well lit and clean. The employees was all friendly and nice with smiles.
Earl R | Expérience généraleGreatly appreciate the help with receiving a shipment and moving to locker. Staff are excellent!
Michele B | Expérience généraleThe Madison facility was very good, but the entire U-box experience was a nightmare. Different operations do not talk to each other, the website is always totally out of date regarding my orders, etc.
Herbert L | Expérience généraleWorst experience I've ever had. Company doesn't care about its customers at all. Not only do you need to work on your customer service you need better people that actually care and management.
Valerie K | Expérience généraleNice
Reginald L | Expérience généraleImprovement would be allowing large double-doors to be swipe-card accessible 24 hours. Not easy getting a sofa or other bulky item through a small single door just because it's after 7pm (5pm on Sun)!
Stuart T | Expérience généraleThe delivery driver was very helpful and came on time for pick up and drop off.
Christina K | Expérience généraleThe only complaint I have is about other renters. There are times when only one or two carts are available. Other people take the carts to use at the other end of their move.
ERNEST P | Expérience généraleEveryone at U-Haul Verona was very helpful and professional. Best moving experience I've had.
Kevin F | Expérience généraleThe payment system is not the friendliest. Paying a full month ahead complicates the customers' plans when moving.
Hilda S | Expérience généraleExcellent
nay h | Expérience généraleWe stored there for 3+ years and it was a good experience.
JEFF Q | Expérience généraleI've rented a storage unit here a couple times. Both times have been a pleasant experience and the staff i interacted with were friendly. If I needed a storage unit again, I would come here again.
Arianne T | Expérience généraleSuper pleased with the location and accommodation of this location, only recommendation is when a customer makes a reservation for a storage unit, please be sure the unit available when they arrive.
Casey C | Expérience généraleVery confusing website, not updated regularly.
Herbert L | RéservationI only dealt with Nicole, who was responsible for dropping off and picking up our U-Box containers, and she was fantastic. Prompt, communicative, professional, and really made the experience perfect!
Christopher P | Expérience généraleNa
Jonathan H | Expérience généraleEverything was great!
EMILY S | RéservationWork with banks to change coding of payments through your website so full amount is charged one time. Not half then 2 to 3 weeks later the other half. Losing check payments a frequent occurrence.
ANGELO M | Expérience généraleCustomer service was excellent.
Gina K | Réservationlines too long. People leaving due to how long it took to get help. I didn't have a choice because I needed a storage locker.
David J | Réservationcustomer service people were helpful and friendly
Brett G | RéservationI went to let someone know about a unit whosr door was open next to mine as a courtesy. Didn't remember my exact unit number so he looked me up in the system. Couldn't find me. RUDE!
caryn m | Expérience généraleThe Uhaul box storage worked exceptionally well for us. The staff was incredibly helpful and efficient both with storing Ubox and taking it out. Merci.
Laura o | Expérience généraleNick was great and restored my faith in Uhaul after a LONG string of disappointments/broken commitments while moving/downsizing/shipping for the past several weeks. Thanks for getting my Uboxes to me!
James R | Expérience généraleNo complaints at all. Just needed a bigger locker and one a little closer to home.
ERIC C | Expérience généraleMy daughter was renting a storage unit here & when she passed away the staff was very helpful & compassionate in helping my family manage her unit in a secure-clean location.
MICHELLE N | Expérience généraleStaff here are very helpful.
Todd L | Expérience généraleSafe secure storage .
Jim J | Expérience généraleThis location was very helpful and processed our u-box order with ease!
chris b | Expérience généraleEverything was seamless and easy
Emma M | Expérience générale1. No freight elevator or elevator of any kind. 2. Access problem. GM doesn't call back. What's the point of having our listing an after hours number to give the people the illusion someone will take
AXEL C | Expérience générale.
Saul S | Expérience généraleMy experience with U haul was positive.
Sandy D | Expérience généraleOur driver for our UBoxes (Nicole) was fantastic! She was very friendly and willing to work with us to find the best locations to set them. She is the reason we would do this again. Thanks Nicole!
brian m | Expérience généraleHad a space there for one year, coming in and out frequently. Was very satisfied on every level.
Stefanie R | Expérience généraleStorage unit was great and the manager was Awesome!
felicia m | Expérience générale