Le client n'a pas laissé de commentaire.
Daniel S | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at West Camelback Road
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Clean Up Aisles, Wife Tripped over Wooden Pallet inside the Store
Steven HThe pickup process was easy enough. All were friendly and helpful. I give a 5-star rating with the only issue being the parking. I had to get my truck out of the lineup and the parking was so close I could barely make it into the truck.
SCOTT LTara was great. Friendly, very helpful and explained everything. She took us to our storage and showed us everything. We were very happy with our service.
desrae o | Premières impressionsThe phone service I spent close to 20mins on hold so I took it upon my self just to go to the location where I could see that under staffing was the issue, the representatives at the location where great.
Angel SFriendly and motivated staff that help with my needs and budget.
Catarino EGreat service and worker was very helpful
bandhan IFriendly and helpful staff, had what I needed the same day I requested it. Will be back the next time I need to rent a trailer or box truck locally
Sebastian C👍🏻 good job guy’s
DAGOBERTO R | Expérience généraleIt was easy and effortless from the day becoming in to make a reservation till I dropped the truck off.
Stacy TThey older gentleman at the counter was very helpful and polite very nice man
Anthony CI rented a storage unit for over two years and was well pleased with all my items. Everything was in the same condition from the first day I stored them.
DONNA M | Expérience généraleI really want to dispute some of the charges but I just don't have time for the long waits.
Melissa FMake sure all the equipment is fully functional. Part of the strap on the tow dolly was broken when we got it.
Elvis AWe had a difficult time getting the entry doors to open and close. Other than that, great facility and very courteous, helpful staff.
MYRA H | Premières impressionsQuick and easy - great service!
Jim GNo comments.
florence w | Expérience généraleExcellent service
blanca mStaff was helpful and explained everything clearly..
DENNIS C | Expérience généraleA lunch was more important than customer
Bridget PFirst off we rented a car dolly and the straps were wrapped backwards so it took 25 minutes to fix that. And I was charged a 60 deposit that inhave yet to get back
Ladonna GThe staff and Natalie are very helpful and understanding. I would highly recommend them to every body
Christy S | Expérience généraleNeed more staffing. The manger need to tone it down a little bit.
Tiffany M | Expérience généraleThanks for great customer service and the service you provide 🥰
YOLANDA CJust make sure someone is with you to make sure all is well before you leave. Other than that, customer service was excellent.
Valisa CI thought it was awesome that the owner worked there. To me this shows she is cares about her employees and the business. I will be renting a storage unit there . I also heard her say most of her clients are ASU students, to me she gets a . Helping out students. She may get some kind of tax credit , but I do know of anybody else that's doing it, so a big thumbs up to the U-Haul on 43rd Ave and grand /camelback.
Jacqueline FThe app wouldn’t allow me to upload photos upon return.
Ashley VFor raining on a Sunday the guy was awesome
Paulette MAside from the transmission seeming like it was going out. All the staff was great and very helpful. Things happen.
MICHAEL MExceptional and professional service. Very happy with my move in. Unit and facility was clean. Staff was helpful and informative. I had no questions about my storage due to staff going above and beyond my expectations. Would recommend this facility due to the GM and other staff.
Quentin A | Premières impressionsI will always recommend friends and family to U-Haul. Natalie is awesome 😊
Tara PTara has always been great at this location we rent once a month a Van for an event. Customer Service is easy and fast.
Jacquelyn VHonestly I can't think of anything that could have been better. Excellent customer service, knowledgeable staff. Thanks everyone ☺️
PETER JThis uhual on camelback and 43ave is the greatest. Everyone is so helpful
david mTara was awesome nice lady
BRANDON GUnga Bunga
Bass SWhen I rented a trailer, the manager was griping about uhaul not making any money from renting the trailer to me. I find it in poor taste to do that in front of a customer. If it's bad business to rent trailers…then why do it?
JAVIER GBattery died in our truck. Windshield wipers needed replaced.
Marsha Sit appeared understaffed. I had to wait about 30 minutes in line while the one lady helped the people in front of me. She handled things well and kept her cool so that was nice. Equipment was in really good shape and the process once it was my turn went really smooth. Good job,
JACK DStaff is friendly and approachable, very easy to work with. This is my Uhaul Center I use frequently. Thank your team again
JESUS RLoved Having My Storage Unit Here.Most Definitely Recommend To Anyone Looking For A Nice Storage Place To Rent.💯
Alyssa K | Expérience généraleI can't say enough good about Natalie who was working the desk by herself but running people through two computers, helping one and then the other like a multi-tasking wizard. She was extremely polite and helpful to rude customers and she never broke character. Tara then took me out and helped me get my trailer hooked up. Thank you both for what could have been a miserable experience.
Sean OI really appreciated the convenience of being able to self-check in and the various locations that were available to assist me. This made time management more efficient and the reliability of U-Haul to me as a customer ore gratifying and less stressful.
OLIVIA MTHE BEST OF RENTAL STORAGE SPACE /OR EQUIPMENT TO RENT FROM AT UHAUL 4319 W CAMELBACK RD., 85019.
DH mMore pay for the staff
Kevin CRacist manager lady no good for costumer service very disappointed
Ricardo GI got good quality service at the front desk when I picked it up and when I rented it and returned
DALE TTop notch location. Simple guidelines and requirements for a quick and easy pickup and drop off!
Jim GPerson there was extremely rude and confrontational.
JAVIER GGreat service easy pick up and drop off great as always.
JOHN TSkyler was great, very attentive double and tripled check the tow dolly to make sure it was installed correctly. Will be making all my future Uhaul reservations at this location.
JUAN AExplain the after hours return process when you know the customer's return time will be after your location closes.
Linda KInventory should be updated often. I had to go to four different location just to pick up equipment.
Yasmeen CGood job
Leonel RVery helpful with the return
armondo dThey told us to return after closing and to use a QR code to check it in. The truck didn't have a return QR code on it. I had to scan that on another truck and type all the information. All the while, the security monitoring system kept telling us we were trespassing and that they were going to call the police. We were just trying to find the correct QR code to check it back in. It was horrible. We were not impressed. We were angry and frustrated. We were there for U-Haul business and that was how we were treated.
Kristofer RNatalie and her crew were great and helpful all the way through our experience!
Dennis MBest customer service ever. Just cleared out my store I've had for a year. Everyone at the facility is just wonderful!
Elizabeth B | Expérience généraleGood Customer service.
BETTY HFast and efficient for checking in and out. Never had a problem - very happy using this location.
James GI had a problem with the U-Haul 800 line more than anything. Took almost 3 hours to try and scan my license because no one knew you could take a picture and send it to have it manually approved. So I sat in the parking lot for 3 hours in the middle of the night. Then when I finally got the truck there was no dolly in it as I ordered, so the move got postponed, then they overcharged me and overdrafted my bank account after assuring me two times on the phone this would not happen. One of the worst experiences I've ever had with a business, I will never use you all again.
Gerald LGM was not very welcoming or polite. This location will not be receiving my business again.
Shantell JHad no problems at all the staff check in and check out. Been using u haul for years. U guys make moving so much easier thank you.
Jamurel Rcustomer service very bad
Kyaw LAlways Great !
BOYCE TThey charged extra for mileage as we didn't know the area that well and got lost. Didn't ask at the beginning if we needed more mileage. Thay assume from point A to point B for mileage. Marsha
MARSHA SI don't have any suggestions at this time I would like to compliment the staff on the service they provided which I thought was first class. This alone is the reason I would return as a customer
JOHN COvercharged for a disk lock when a sign in the store says a different price. The response I received from the employee "it must be an old sign". WTF!!! I just got there, how do I know how long been there. I just know it's there.
Paul F | Expérience généraleThe manager was very helpful. She was the best
Yassmine CGosh durn if staff did see my dog going bathroom on the property and me not pick it up. I sure wish I would've noticed that my dog which was on leash had gone potty while I was paying attention. Thanks to the staff for observing and reporting my dog going potty. To make me even more impressed I learned my dog has been habitually going potty with out me picking up. Pretty amazing considering my dog had only been in the office before. I wonder if my dog went potty inside the office and some unfortunate person stepped in it. I imagine that a pretty crappy thing.
Nya R | Online Move InMerci
Jasmine E | Expérience généraleAbsolutely loved our experience here! And as a GCU family, we will be back for summer storage! We wished we had started at this storage place 4 years ago with our first daughter at GCU!! Highly recommend. Getting our UHaul truck and having our storage unit the same place is beyond convenient for us!! Only complaint I would have would be in regards to our move out last Thursday. Storage hours are posted as 5:00am - 10:00pm. We arrived to the storage facility a little after 7:30 on Thursday 8/31, to unload our unit into the truck. While we could get in/out of the regular door with our access code, the wide sliding doors would not open. I called and then was prompted to leave a text at the after hours number for Natalie, with no response. We just assumed if storage access was until 10:00pm that the sliding doors would be unlocked. Looking forward to a couple more experiences with this U-Haul!!! Would highly recommend this facility!! Thank YOU!!
Darcy F | Expérience généraleThe manager Natalie has always been so friendly and helpful!!
KELLIEANN W | Expérience généraleThey were great! On top of everything and polite when asking stupid questions! Thanks for your help over the years!
JOHN K | Expérience généraleWonderful place to store stuff, staff is friendly and helpful
Christy S | Premières impressionsThank you for the many years of excellent service
Luis G | Expérience généraleVery nice staff and facility.
James H | Premières impressionsGood place
Rene E | Premières impressionsIt's mostly because of the location, but the carts were pretty much always stolen, people would be using the bathroom to do their hair or stuff and I'd walk in on that. It's annoying that there's no dumpster bin, but also understandable given the area. But at least offer a paid cleaning service. Other than that it's a great facility and if I had more money I'd keep my unit
Jacob Z | Expérience généraleManagement alesus seemed to have like a chip on there shoulder, or upset not wanting to be there.
Brook J | Expérience généraleThank u for everything
VELMA L | Expérience généraleGreat service
atanasio V | Expérience généraleSo far so good!! I needed a bigger unit than what I originally reserved. Still waiting for that first reservation to be removed from my account. I spoke to a uhaul agent who was going to work on it. She was having issues. But otherwise, I'm happy with U-Haul!
Darcy F | Online Move InThank you for the first month free
Phalesia P | Premières impressionsStaff was always friendly and the environment was always welcoming and clean.
Jacob R | Expérience généraleMaria at store 43ave Campbell back was very helpful. She helped me choose the right storage size for my needs and after 1 year of having my storage Maria also helped me close out my storage without any hassle. She made my uhaul rental experience a great one.
Fili F | Expérience généraleTo many issues. How I was rented a unit with paper work, that was already full with someone else stuff. Plus I was given the keys to take off the lock myself. A red lock. Which I told him it was a red lock. He should have known. I was given 24 hr access and didn't have it. Had a full truck that I had to unload but couldn't. Gm was upset I called her asking how I got get number when it's posted on the building. I was told to come back the next day with no regards to anything I had planned the following day. This was nonsense.
Jose M | Premières impressionsCleanest Uhal Storage and Trucks ihave ever LEASED in town and most highly educated and trained staff very humble helpfulness all on top of their task, incredibly amazing location, my go to for easy rental and storage center in town. Merci
Stephanie H | Premières impressionsThe guy with the long hair goes above and beyond. Excellent employee
ZAIDE R | Premières impressionsMaria went above and beyond to meet my needs.
PAUL G | Premières impressionsI, Move-Out On the 2-6-23, Not 2-7-23.l have My paperwork to Show the date. Thank Y'all
PATRICIA C | Expérience généraleIt didn't take long at all and the woman that helped me was very thorough and informative. Overall a pleasant experience.
kelley Z | Premières impressionsI have used U-Haul many times for moving throughout my life. I would definitely use and recommend the services again
Jerri M | Expérience généraleI had a storage with U-Haul I moved out on the 7th they still overdraft on my debit card they did not look to see how I moved out of my storage building and they have not replaced my money on my card this is bad a manager should have looked at that
Joenn J | Expérience généraleI was sold the wrong storage unit I wanted a 10x10 with a roll up door but the one I got was a regular door it doesn't work for me
MICHAEL W | Expérience généraleThe employee ( Manager ) was very patient , respectful, and nice to me.
Keba H | Online Move InI am sorry for my idiot brother and the problems he caused you
Albert R | Expérience généraleEveryone was extremely helpful!! Thank you so much!!!
Ernestina E | Premières impressionsHow interesting! I am a customer here for 2,5 years and all of the sudden you sent me this survey now? Recently there was some misunderstanding, I sent 2 emails, which were ignored. I cannot call or accept calls at any time, it is already documented and yet UH called me twice anyway obviously refusing to use text or email. But when UH wants positive review, suddenly it can use texting. The misunderstanding solved, but no one ever can get into their heads that I can no longer talk on the phone due to medical reasons. The facility needs more quality cameras and 24 hrs access.
Michael N | Premières impressionsThis was a great place to have a storage I would highly recommend it and will rent from there again if need be.
CHRISTY S | Expérience généraleThe staff are all very friendly and helpful.
Delilah I | Expérience généraleStaff sucks especially the lady with a huge attitude needs to find a job she actually enjoys
Fernando D | Expérience généraleThe staff made Me feel welcomed. I didn't feel like I was a customer. They treated me like family. And in our difficult time... I really needed that .. Thx
Genary F | Expérience généraleStaff and facility was the best. Was easy to get a rental on a van and storage. Thanks a million u haul.
Arlene N | Expérience généraleUhaul made a difficult situation easy to deal with
Albert R | Online Move InIt was always a pleasure dealing with the staff at this location.
Byron C | Expérience généraleI've been renting from U-Haul for last 15 years always had a great experience with them I would most definitely recommend them to all my friends and relatives
Ron B | Expérience généraleThe lady is assisting was very rude and impatient
LISA L | Premières impressionsExtremely rude management
Rogelio A | Premières impressionsThis place is exactly what you would expect for a storage facility. The staff was always helpful and professional.
Lance W | Expérience généraleExcellent service à la clientèle
dadisho d | Expérience généraleOwner/manager very rude each time I met with her. Quoted one price on website but she charged me more. Worst storage experience of my life with regards to employee interactions.
Krista M | Expérience généraleI've had no problems with the store unit the whole time I was there they were great
Susana Y | Expérience généraleWater leak into my unit
Justin T | Expérience généraleI love the friendly staff and the good service
Rodney R | Premières impressionsThe storage onsite management is this best the company has period. The reason for four stars is the neighborhood the location is in
Okera H | Expérience généraleAll the staff at the Bell Rd and Grand facility are so friendly and very professional. The "only" thing lacking is a handicap parking and ramp outside the office.
VIRGINIA C | Expérience généraleProperty and unit access was clean and easy to use but the customer service was terrible always long lines and try to get ahold of someone to talk to forget it
David P | Expérience généraleMerci
Leslie B | Premières impressionsI love putting my stuff in the storage room there because I know it's safe and I don't have to worry anything but anymore we all look very secured with people items and stuff and I really appreciate that and I will recommend and want to you all and I love to do what you are is very polite so very handy and so understandable and I really appreciate that you all have a lot of respect for your customers have a blessed day
CATHERINE H | Premières impressionsIn 2021 This location called me stating they had a monsoon and the roof was leaking and if i can come check my things to see if my unit wad one of the ones damaged. I could not because I moved to Vegas. They said ok we will cut your lock and see if there is any damage and call you while we are doing it so you can see. I say ok. 1 week passes no call. Called them again they say we are waiting for someone to cutthe lock. 2 weeks pass no call. I go to get my things out of storage and my unti was one of the one damaged. Then on top of that i made a reservation for a truck a month before i go to get my things from storage and 7pm the night before i go to get my things Bryce calls saying they dnt have a truck for me. I had to go to another location to get my truck. Instead of doing what the website says "reservation guaranteed. If not $50 off" he gives me $19 off for their screw up. Smh. Ive had nothing but problems with this location and broken promises. Definitely would not recommend them at all!!
Katrina O | Premières impressionsI'm not really happy for the customer service staff..I'm so sorry not good people.not nice staff ,was very frustrated for the service ,not respectful ,bad staff...I'm so regret to used Camelback Uhaul service..thank you bye
Mohamad D | Expérience généraleBlessings as well
Andres V | Expérience généraleMain entry signage advertised first month storage rent free with U-Haul truck rental // I had U-Haul truck one-way from Ft. Collins, CO to Phx, AZ // a storage unit for that promo advertisement was not available for me // but, I did rent and paid for a storage unit that morning ( 11 am ) at the U-Haul warehouse at 4240 W. Camelback Rd, Phx, AZ, unloaded truck, refueled truck, and returned it that same day ( Feb 14 ) afternoon ( 2 pm ) , clean & refueled //
THOMAS L | Premières impressionsI spoke and dealt with Maria. She was outstanding. We exchanged cellphone numbers and spoke frequently before Incould reserve a spot. She deserves a raise.
RONALD R | Premières impressionsVery nice friendly staff moving was a breeze
CHRISTY S | Premières impressionsEverything was great
DAVID M | Premières impressionsJust moved into Uhaul from another storage. This is sooo much cleaner. The air cool will make a Hugh difference in the summer. Staff is very helpful and friendly. Besides, they have rental trucks and trailers if needed.
Michael H | Expérience généraleI don’t remember who helped me check in but whoever the gentleman was he was amazing
nita h | Premières impressionsUnit 210 door is off of adjustment hanging down to the right on the locking side and door hinge on bottom left is moved out about half inch needs to be adjusted. This caused me to snap my key in the lock and having to spend additional 50 bucks for a locksmith on something that was on uhaul part. Let it be known lock is was from uhu
Fabian M | Expérience généraleI had some items missing but I think I know who took said items. And I would like the footage of the items leaving my locker but I'm not sure how to go about getting it. The staff wasn't to knowledgeable when I asked about how to handle this situation. And I know time is running out. Will someone contact me please. 4803436312
JOVETTE W | Expérience généraleI can say enough about how wonderful the staff was. Due to the Covid I got behind and they were so understanding.! They did everything possible so I didn't lose my Things. They gave me half off what I owed. Thank you again so kind. I hate were hate the storage unit I'm at now. Uhaul for sure is the number # 1 crazy motor to rent a storage unit and where else.
Bobbie j | Expérience généraleThere is no carts to move your stuff and it makes it so much harder to move through the storage facility
Victoria- C | Expérience générales/o
HENRI L | Premières impressionsNatalie was a great help and made the whole process extremely easy. I thought I would be there for hours and was in and out in less than a hour.
Andrew C | Expérience généralemanager was very helpful and walked me through the whole process and made everything very easy!
Andrew C | Premières impressionsIt was very helpful.
Lovely G | Premières impressionsThe gentlemen in the office were there on a Holiday, and were VERY helpful, and Great customer service!
Freddy H | Premières impressionsI had storage there for three years and thry were all great. Every department I encountered were very helpful. Thsnk you so much Cheryl Hester
Cheryl H | Expérience généraleExelente servicios los rre comiendo
Benita T | Expérience généraleEverything was great unfortunately we needed to upgrade to a bigger unit that was unavailable
NICHOLE V | Expérience généraleThe person has an angry attitude, we are already in a bad situation so we need a better attitude
Marisel B | Expérience généraleThe young lady that took care of us at the counter was magnificent! She was fast and friendly. She made sure we locked in a storage space so we wouldn't end up empty handed on Saturday when we planned to move in. She even went to out the lock on and returned the keys to us. I believe she has what it takes to move up in this company! I am so sorry but I cannot remember her name right at this moment, that's my senior moment of the day!
Jerri M | Premières impressionsThey’re very rude & disrespectful
Francoise R | Expérience généraleAmazing
Cruz L | Premières impressionsI had a reservation and they gave my unit to someone without a reservation. Then broken two units up to make up for it but then went to look at the units and one had a lock on it. They have no idea what they are doing and I was having a hard time due to my situation and I over heard the manager tell another employee idc I'm too busy because I was canceling. I will never use uhaul for storage ever again!
Tammy K | Expérience généraleWas never informed of the facility's broken pipe, resulting in some water damage in the stored belongings. Also feels very unsafe inside and around the facility. Nothing done about homeless individuals camping/ parked in front of the entrances. The amount of trash and drug paraphernalia around the building and outside my unit's door was unsettling.
Mikayla A | Expérience généraleMason and Natalie were polite and professional.
Janet R | Premières impressionsGood experience
Terry C | Premières impressionsVery convient for my GCU student! We use them every year!!
Cindy R | Expérience généraleWendy and Janessa were VERY helpful and welcoming! They were over the top with their customer service and I loved working with them.
Ivanna J | Expérience généraleThere was no lock on the inside of the unit so the first night I did mot leave anything in it however I brought a lock the second night just incase and good thing I did bc there wasn't one left there the second. Isn't either!
Shelly B | Online Move InThe unit was very convenient for us we had our daughter's stuff from college in there during the pandemic and it was 3 miles from her school so it worked out perfectly
Joe M | Expérience généralei was told a price for my storage unit when i placed the order but then continued to get charged $10 extra for the unit. Attempted to call the office and nobody was ever available from the location. I emailed and called multiple times but was never able to get ahold of anyone.
lauren m | Expérience généraleI told the gal that cleans on Sundays that I was moving out. That was two weeks ago. I also left a voice mail on the managers cel phone that I was moving out. I called the office several times and never could get a person on the phone i was there for approx one week.... And it cost me $93. I was hoping to get a partial refund but unfortunately for me.... No one was ever available to take my call. That is the only complaint I have against this facility. Thankyou! It truly is an awesome storage facility and I loved how clean it was!
connie s | Expérience généralethe manager Mike was rude and the entire staff should take a course in how to treat the public. I'm glad to be out of there.
tanda n | Expérience généraleIt was a very pleasant experience getting signed up there. The cost I thought was a bit high, but the security of the building and on each unit makes up for that. Thankyou so very much for the process being so simple and then walking me to my unit.
connie s | Premières impressionsTWO YEARS PLUS....THANKS
Eric & | Premières impressionsGreat service. Took time to answer all questions we had. Thank you so much!
Richard V | Premières impressionsHorrible sevice
Michael C | Premières impressionsamazing team
Edgar R | Premières impressionsVery Knowledgeable and friendly staff.
Valencia L | Premières impressionsCalled to close it months ago, they didn't and kept charging me for it..
Elizabeth L | Expérience généraleNeeds to have more dollies for the customers to use.
Simon S | Expérience généraleThis particular facility is run by a bunch of kids. Kids that overlook when clients become tenants. Thes "tenants," want to run your moving schedule, because if truth be told, they only want us there in certain times of day. Why? Do you ask? Because if they know when they,,,'ll be there by themselves, then they know when is a good or bad time to do their thing. Usually bad. Oh yeah, almost forgot. If they don't like you, you better keep an eye on your car, otherwise they,ll break all your windows out. How do I know? It happened to me. When I informed U haul of what was happening, my issue was swept under the table.THAT WHY I MOVED MY STUFF OUT OF BOTH MY UNITS. The kids a b d tenants can have each other and their facility. BYE FELICIA!
Rigoberto H | Expérience généraleThis was the BEST EVER rental I've had with Uhaul!
MICHAEL W | Premières impressionsAt my time of move, there were no push carts available in the entire facility. I went to the office to double check, to which they informed there were no push carts. This made my move more difficult with the movers I hired.
Takeia Y | Expérience généraleQuick and efficient staff- Michael Curry.
jeanette w | Premières impressionsOverall we have been happy with renting from U-Haul for the past five years for our college students. Our only complaint is the back of the Facility needs better cleaning and monitoring of people hanging out in the back.
karin c | Premières impressionsAs has now happened 3 times with different UHaul storage locations, I made a reservation online only to show up and it is not available. This is a very common problem with UHaul as they are allowed to overbook their units and can rent them out to someone else even though you have a reservation. It is absolutely maddening when you drive a full truck to a new location, arrive and not have anywhere to put your stuff. UHaul desperately needs to update their software to prevent this from happening. Nobody really seems to care though, they just say that it happens all the time and there is nothing they can do about it. We were lucky enough to get a different unit in this case, but it is not climate-controlled as we had reserved. Being as we will be storing electronics over a very hot Phoenix summer, we are not happy about this at all. But as they will tell you, there is nothing they can do.
KAREN P | Premières impressionsMerci.
Cindy C | Expérience généraleImpressed with the customer service
isaac y | Premières impressionsThe facility is very close the GCU and is clean and staff are friendly and very helpful. We were also able to rent a truck to move our kids stuff. Fast and easy access.
Michelle K | Premières impressionsHorrible smell and can't stand the alarm sound, otherwise fine.
Mikayla A | Premières impressionsNo elevator for second floor! I was shocked! Luckily someone helped me switch to a bottom level storage.
jennifer w | Premières impressionsThe The unit I reserved was not available. But the staff went out of their way to try and find a place with the size unit I needed. I reserve the unit and went back online and change the date to a later date when I got there my unit was not availableBut the staff was extremely helpful and courteous and went out of their way to try to find me another unit somewhere else I would recommend them to anybody that asked they were extremely pleasant
wendla k | Premières impressionsI reserved a specific unit via the phone, but when I went in the actually get it they instead tried to give me two separate units of the same size in a place i specifically asked over the phone not to have a unit. Had to go somewhere else, very frustrating.
Delaney F | Premières impressionsEveryone was very friendly and helpful at all times. Thank you for your services at our hard times right now.
LORENA H | Premières impressionsKeep up the good work.
Janice P | Premières impressionsI am happy so far. The facility is very clean and well maintained. I look forward to working with the company.
Samantha G | Premières impressionsI enjoy the 24hr option. However, when making the reservation online for my storage unit it stated that a lock would be included. When I signed the lease I was charged for one. Then when I opened my unit the was a lock inside which since I had one i figured if i returned the unopened one left in my unit like the reservation online promised i would be credited but was not. Plus when contacting the staff I have yet to hear back regaurding the matter. Not the biggest of headaches just feel like a slap to the face or in other words my wallet.
Jessica H | Premières impressionsThe team there at the 43rd and camelback location have been great to us. Friendly staff, nice facility, and amazing service. Thank you for all that you do!
Damar B | Expérience généraleThe manager at the 43rd ave & Camelback location & his employees are friendly & helpful & have good knowledge to help solve problems. Clean facility. Good hours.
cherry p | Premières impressionsThank you take care my stuffs
Crystal J | Expérience généraleYes my family has been using Uhaul for many years thank you for another great experience have a great day happy New Year
DAVID W | Expérience généraleGreat location for GCU students. Convenience of u-haul trucks at this facility.
Janice G | Expérience généraleVery nice job...
Mohamad D | Premières impressionsThe staff were attentive knowledgeable while providing me with excellent customer service
GEORGE W | Premières impressionsOnce someone has a reservation set up for storage unit in a specific size, I would recommend not giving it to someone else. We relocated out of state and now we're stuck with finding a different storage location!
JAMES B | Expérience généraleGreat experience
Antonio B | Expérience généraleMaria was very helpful polite and professional. She walked us to our unit twice even though it was a long walk. She explained everything to us about the storage and help us meet our needs.
Anoumou D | Premières impressionsBest experience. Every employee and manager were so helpful over the course of the year. Thank you all!
kizmet w | Expérience généraleThis facility is completely indoors. Gigantic and spotless. Well maintained.
John G | Premières impressionsWhoever the gentleman that was in the office on 10/10/2020 was (I'm sorry I forgot his name) was extremely helpful and amazing customer service. I can say the same about the guys in the morning
EDNA B | Premières impressionsNice people
JOSE A | Premières impressionsWe had the very best experience here. My daughter had to move quickly out of her college dorm in March because of Covid closing the campus and your staff was so very helpful! We will definitely be returning customers! Thank you so much
Colleen J | Expérience généraleThis is a great location for GCU students and the staff is friendly and helpful. I will definitely use uHaul again.
Kirstin N | Expérience généraleGreat Online After Hour Move In
CYNTHIA M | Online Move InI will setting up an appointment for this year once again
Griffin R | Expérience généraleI didn't appreciate the fact that I HAD to purchase one of your locks to rent the unit. I have several locks from master and Brinks but not the circular ones that were mandatory. I was also lead to believe that my unit would be air conditioned which it wasn't.
GEORGE B | Premières impressionsAfter a very rough time picking up in California and a rough drive here to Phoenix , and a slight mix up THIS team Michael,Mason,&Melody I believe we're their names were able to turn our whole trip around. They were all very knowledgeable and experienced, which was a weight off our shoulders during a rough time . Made the whole process easy and convenient, we appreciate their services and customer service !
Kenny G | Premières impressionsGreat service!
Marla F | Expérience généraleFirst time as a storage renter and had an amazing experience with the help of Michael Curry, who was very polite, humble, and educated. As soon as we arrived he was ready to help us find the right items for moving and was able to help with any accommodations i needed! He showed me how to get to and from my storage unit, showed me how to access the unit correctly and was able to give me all the necessities to know how the system worked regarding what I needed to know for the future usages. l would highly recommend anyone to ask for Michael Curry to help with any thing you need and you will have an amazing experience and he will take the time with you to make sure he answers all your questions and needs! Overall had an excellent experience due to the amazing customer experience I received! And I highly recommend bringing your service to him!
donyea w | Premières impressionsI gave that rating because the facility had a lot stuff going on after hours and I suggest that y’all get a security guard to walk around
Jacqueline L | Expérience généraleFirst if all there was a smell of a dead animal. Second I paid for 24 hour access and when I went there after work I was denied entry. Was a hassle and time consuming (I was already tired from work)for me to get into the building. I wasn't offered a climate controlled unit. it is hot, so tomorrow I'm going to see how hard it will be to switch to climate controlled. It only cost $5 more.
Tanda N | Premières impressionsThe staff was very friendly. The staff was kind to other customers I don't think I would have had the patients with. They made sure my room was clean before I moved my stuff in. My move out was even easier. I would recommend using this location.
Matt R | Expérience généraleS.O.
Robert A | Expérience généraleMichael, the General Manager, is conscientious and positive.
David W | Expérience généraleThe reason I gave a above average and not excellent is because right by my storage unit I saw a crawling cockroach and it worried me about my new furniture being infected with roaches. If there's one there's many more. Please spray by my unit.
Sonia C | Premières impressionsNo comment.
florence w | Premières impressionsThe workers and management was wonderful people to help me. I would recommend this area to get a uhaul and storage. Made my moving a little easy. Merci
Pamela L | Expérience généraleStaff was very helpful. Showed me the unit in person and made sure it was clean before I moved in.
Matt R | Premières impressionsI like this storage I recommend
Linda A | Expérience généraleThe lady who took my payment and given me my code and storage # was very rude I went to try and get into my storage 4 times in a row and couldn't get in. I HAD TO DRIVE ALL THE WAY AROUND UP FRONT 4 different times and still could not get in she wasn't willing to come and show me so I requested my money back immediately . She said she refunded my account very poor customer service . Was not a bit happy to even be at work ... I wouldn't recommend this Uhaul store at all ..
Janet M | Expérience généraleGreat Experience
Kristen P | Premières impressionsI would really recomend uhaul to any one that is looking for a moving company that will help them move all the the way.
Felix v | Expérience généraleThe facility was satisfactory, but the day I was Returning the equipment I had the worst experience a customer can have from a customer service representative. I made a formal complaint on the basis of discrimination and abuse of power. Hope this does not happen to another person in the future. Thanks, Scarlett
Scarlett R | Expérience généraleMichael was the best ! Super great guy and very helpful!!
Johanna K | Expérience généraleI had a reservation confirmed and when I arrived they didn't have the shed and forced me to purchase a larger more expense one. Plus I had prepaid for a lock and tried to give me a less expensive one.
Tom S | Premières impressionsGood deals on storage & friendly staff
Aliah B | Premières impressionsIMy move was effortless. The staff was very helpful, and professional.
Morgan H | Premières impressionsThe staff was very helpful and polite. They all went above and beyond to make my move in as smooth as possible.
Bridgette V | Premières impressionsThe equipment I used was perfect for my move and when returning it the staff was very polite and helpful.
Tijuana M | Premières impressionsI'm not recommend this company DEFINITELY. Yo era cliente! y por mucho tiempo usaba uhual Y ya tube dos problemas.. I moving for o other company Much better
Leslie N | Expérience généraleExcept for the theft of a baby car seat, a sound bar, and a undetermined box of things by someone that has no character because a thief is one of the worst people on earth.
freddie r | Expérience généraleKayla was awesome and helped alot
Tacquane A | Premières impressionsExcellent in All =rentals prices friendliness cleanliness fast
Antonia G | Premières impressionsDidn't like that homeless people was seeking in and hanging around the facility inside and out, Facility need security guards. Also loading doors should be open after location close as well,
Yolanda G | Expérience généraleMichelle Lopez helped me Friday and Saturday and was wonderful to work with. Michelle was a huge help! Maria helped Sunda with transferring to a different unit due to size and she to was a huge help.
Timothy J | Premières impressions1. The roll up door was always broken. 2. They removed the trash cans. 3. There will NOT let us use the dock to unload, i had a semi sometimes. 4. Always homeless on the property. I stayed armed.
Noelen W | Expérience généraleAlways able to answer questions
Linda M | Expérience généraleEverything was fine
PENNY T | Expérience généraleTHE CHECK IN CREW DID NOT SEEM INTERESTED IN MY POINTING OUT THE RENTAL ISSUE. DRIVE WINDSHIELD NEEDED TO BE CLEANED INSIDE AND OUT FOR BETTER VISIBILITY WITH SUN FOR SAFETY AND LOW TIRE AIR
jollene j | Premières impressionsThe process to rent a storage unit was quick and efficient. Everyone was both friendly and professional. Merci.
Cindy C | Premières impressionsThe employees were not helpful. They closed the doors 10 minutes early and after finally getting their attention to open and answer my question they were clearly smoking pot from the smell, smoke.
Brandae S | Expérience généraleIt was busy and only one person working the desk.
bob g | Premières impressionsHelpful and friendly to my needs, thank you.
Reyna D | Premières impressionsgreat experience
Timothy H | Expérience généraleSuper friendly knowledgeable and much faster than I expected thanks guys!!
Johanna K | Premières impressionsFacility was clean and efficient. Staff was very friendly and helpful.
Dean P | Expérience généraleUnits clean and kept things cool over summer. Easy to book.
Stacie M | Expérience généraleI just like the staff very friendly
James F | Expérience généraleFantastic customer service!!! Living out of state and storing my students stuff for the summer I felt very comfortable!!
edith a | Expérience généraleGreat service
Destiny J | Premières impressionsBien
Marie G | Expérience généraleVery polite even when multitasking as the only person at the desk with a group of people waiting which I found refreshingly professional
patricia z | Premières impressions.
Shayan J | Expérience généraleAwesome
Robin W | Premières impressionsReally bad customer service. Ugly attitude when talking to customers
aaron p | Expérience généraleWonderful Experiance using your facility. Will use you again & recommend you everyone! Thanks so much!
BECKY E | Expérience généraleExcellent. Staff
edgar m | Expérience généraleGreat service. Thank you!
Dina M | Expérience généraleOnly issue was every time I went the roll up doors didn't work or the door keypad wouldn't open the door in the back of the storage. I would have go back to the front to get an employee to open it.
VICTORIA C | Expérience généraleThere was a long line but I was treated with respect
Mary F | Premières impressionsIts a bad roach problem
Kyle T | Expérience généraleThe staff at this facility are excellent, knowledgeable, helpful, kind, and friendly.
LINDA P | Expérience généraleCustomer service, horrible. 2 young girls in the office, rude. They signed me up to a unit w/o even showing it to me. Then my contract was cancelled the next day w/o my consent. Not returning here!
rosa r | Expérience généraleGood job!
Chris D | Expérience généraleCourteous staff, helpful and knowledgeable
carolyn s | Premières impressionsMerci
Dung N | Premières impressionsGreat service, we were in and out quickly, though we waited for another customer, it was perfect. we'll be using storage facitlity through the summer, thank you Patty Prince
patty p | Premières impressionsCustomer service was friendly and professional. Did not like that I reserved a small storage unit but was forced to get a larger more expensive unit because they gave my reserved unit to someone else.
Paul E | Premières impressionsEasy to work with on getting a storage unit.
freddie r | Premières impressionsI highly recommend this place for your storage & Uhaul service! They are friendly & accommodating. I'm a single mom who's one & only child is in college a state away & they always were helpful!
TRACY B | Expérience généraleThe female manager at this location has very poor customer service skills. She also has a very nasty disposition. She would not even assist the corporate office in correcting there error on my account
Latasha m | Premières impressionsIt was good
Krystal W | Expérience généraleI liked this U-Haul storage everyone was great.
daniel s | Expérience généraleGreat service!
Robert S | Expérience généraleWe needed a dolly/hand truck to unload our uboxes. The staff was very helpful and accommodating. We like UHaul.
CAROL W | Expérience généraleAll associates on staff 2/12/2019 where pleasant, helpful and curtious. They responded to my inquiries, showed me the way to the unit I was renting. There interactions were professional and clear.
Nelly A | Premières impressionsAndrea was awsome, very helpful, and knolageable
shawn g | Premières impressionsyour desk is too small. only one and a half people working desk on a Saturday. First of the Month. My Experience in Tucson was Excellent!
David J | Premières impressionsI have a good experience with Staffs.It was excellent service I was very happy.
jany d | Expérience généraleThe experience was Excellent and I am very happy with the service. And I will be continued referring to all my friend for the moving for the future. Thanks
jany d | Premières impressionsFriendly staff.Affordable rates.
John F | Expérience généraleWas always fresh and clean...I felt safe with my stuff there...thanks u haul
lizette m | Expérience généralemuy buena atención. gracias..
Eduardo A | Premières impressionsThe gal I first dealt with was very nice. However when the truck was dropped off the guy was rude.
Jaimee V | Premières impressionsFirst if all I said I wanted a truck that would haul 1 bedroom. We had to make 2 trips which increased the mileage and created more time for my workers. Also the windshield was filthy.
diane r | Premières impressionsI had to cut the lock they put on my storage off twice, days after paying my bill and even asking for it to be removed since I had paid the bill. Very inconvenient.
Vashni V | Expérience généraleNice space.
Raymond L | Premières impressionsAmazing Staff
Steven A | Premières impressionsVery Professional Helpful Customer service rep
macks h | Premières impressionsStorage unit areas are easily accessible, with carts to assist with loading and unloading items. Items to assist with moving are for sale, well priced. CSR reps, professional and attentive.
gloria a | Expérience généraleGreat service!
Demeetre T | RéservationNo comment
malsese h | Expérience généraleI set up auto pay and still got an email and late charge every month so I had to call EVERY month. When I came in to straighten it out, nobody EVER called me back after my 3 phone calls to them
Heather C | Expérience généraleExcellent Experience!!! Highly recommend this to others that need a storage facility.
james h | Expérience généraleS.O.
ROBERT A | Expérience généraleChris was AWESOME !!! He really took the time to help me get a storage even though there were some confusion! I really appreciate his help!
Chanel C | RéservationEasy access, friendly and helpful staff, super clean facility
Cheryl R | Expérience généraleA very nice facility!
Jackie B | Expérience généraleBien
Jose S | Expérience généraleMerci
VERA S | Expérience générale