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Benjamin Bluitt | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Altamonte Springs
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer Service was beyond Excellent...
Joseph Sanker | Expérience généraleI was moved out by the 17th . I was pleased with your business. Thanks again. If we ever need your service, well be back.
Nancy Negron | Expérience généraleThe truck no breaks
Mercedes Rodríguez | Online Move InMoving is stressful but really appreciate the help and support from all the staff
Eric Neel | Premières impressionsGreat experience. The store manager at location was awesome.
Jeremey Riggs | Expérience généraleStorage is fine, renting trucks tends to be a problem tho.
JEREMY FULLER | Expérience généraleEveryone is always willing to go above and beyond!
Patricia Hanlon | Expérience généraleGreat service Guys! Very helpful Thanks!
Shaneika Pope | Expérience généraleThis location is not very welcoming to new customers, if anyone I know or any of my customers ask me to recommend a storage it will be anywhere but this place.
Luther Pynas | Online Move InVery helpful quick service!
Shaneika Pope | Premières impressionsCustomer service staff, Angie and Trevonne were excellent and fast.
Amanda Rivera | Expérience généraleThere need to have hand truck available for even rental to make it easier hauling items in and out of storage. Other than that it was a pleasant experience.
YVONNE PRENDERGAST-DEEBRAH | Premières impressionsExcellent staff, clean facility, always felt safe.
Ross kratter | Expérience généraleStaff was friendly and patient. All areas were clean including the storage unit. I'm very happy with the decision to go with the UHaul storage facility.
Susan Czerkies | Premières impressionsThe staff is very rude and do not show any empathy towards their customers. There is only one young gentlemen that was of a lot of help, which I can't remember his name. But the other ones and the manager (lady) if there is more than one, was horrible.
Socrates Samuel Sosa Paulino | Expérience généraleThey NEVER awnser the phone, than u go to central uhaul call who takes a message and MEVER GET A CALL BACK. They also not organized to put in the sistem, unit was return 8/31 clean and sweep, only TODAY 9/12 I get a closed
gianluca arcangeli | Expérience généraleMoving in seemed pretty simple. But the move out process was poor. I have used u-haul for many years when I needed to move or store things. I was told on move in and out that there would be a pro rated rent for any time not used for the month. I confirmed the amount on the day we moved out, with 9 days used during that month. After 5 days, I still hadn't received any refund. I called and spoke with the manager and owner of the facility, both saying that it's not possible that I was told that. I am now being told that nothing can be done because it is a nationwide policy for no refunds and yet they are able to rent out the unit I have paid for and have no access to. I contacted corporate and initially was told that it was based on each location's discretion. The customer service representative on the phone at corporate was professional, but was unable to help on her end as the funds would have to be released from the store specifically. A few moments later being told that the policy did indeed change. As someone who has worked in customer service for many years, this company's policy has now cost them my business and anyone else's that I come in contact with. This facility and staff in particular will never be recommended.
Mary Duke | Expérience généraleLove them , best experience ever
MICHELLE FERRER | Expérience généraleThanks for caring for me during some of the hardest days of my 49 years living. Uhaul is the place I go for moving and storage
Daniel Martinek | Premières impressionsThey need some body that speak Spanish
RAFAEL BOHORQUEZ | Expérience généraleStorage facility was well maintained and managed. Very cooperative.
Missy Donaghy | Expérience généraleDuring the covo crisis you'll sold my unit and caused me further debit you'll were very inconsiderate of a individuals financial set back due to unemployment.
Bem williams | Expérience généraleA Comfortable experience
Emil Francis | Online Move InI always use u-haul. They are the best for real.
Pashka Kitaj | Premières impressionsThe customer service service is great.
NICOLA STEWART-HIBBERT | Expérience généraleGood staff plus neat clean facility. Thanks !
Lou Blanc | Expérience généraleEveryone was excellent
Dawnette Knight | Premières impressionsAll the staff was very courteous and professional. I would recommend this facility to anyone needing storage.
Ricky Shortt | Expérience généraleStaff is THE BEST at this location. A++ service!! Thank you
Karen Wedemier | Expérience généraleGreat service the manager Phil was great
Tim Maimone | Expérience généralePhil the General Manager was awesome. Excellent service à la clientèle. He greeted you from when you walk through the door and let you know he'll be with you shortly. I'll highly recommend this place.
takeysha buchanan | Premières impressionsPhillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!
Brenden Boccard | Expérience généraleThe staff was amazing to work with and Phil went above and beyond to help me out.
Douglas Walker | Expérience généraleVery helpful staff and a easy quick move in
Christopher Lee | Premières impressionsIt was nicer than others I have had in the past.
Eduardo Rivera | Expérience généraleGreat manager
PETER TANNER | Expérience généraleI would recommend this top-notch facility in a heartbeat due to the excellent management!
BARBARA HARKNESS | Expérience généraleExcellent facility and the friendliest and most helpful staff I’ve ever dealt with!
Jeremiah McDougall | Expérience généraleCharging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.
Scott Drost | Expérience généraleUhaul is my they are the best. Prices are more expensive than I expected.
TRACY VELASQUEZ | Expérience généraleFriendly staff!
oneida cruz | Expérience généraleQuick and easy!
oneida cruz | Premières impressionsThe uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work
Britney Bostic | Expérience généraleThanks for the service and the staff was very friendly and professional. Great place for get your things in a storage . Thanks for make easier for me and my family.
Javier Figueroa | Expérience généraleThe two employees that helped me were professionally wonderful.
Alicia Ortiz | Premières impressionsThanks
KIM GILFEDDER | Expérience généraleThe guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.
Carol Davis | Expérience généraleConvenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Merci.
Lorrie Cronin | RéservationFacility was clean, employees friendly, helpful, and efficient. Great experience.
Jenny Holcomb | RéservationIt was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!
Danielle Artis | Expérience généraleThe owner & staff were very helpful
Lisa Carboni | Expérience généraleGreat and friendly staff and excellent manager Melissa with excellent customer service
Ibrahim Mohamed | Expérience généraleGreat experience! Helpful staff!
KATREECE DUNBAR | Expérience généraleShe was very nice and did an excellent job to help me satisfied my needs
Miriam Ledo | RéservationMelissa was great
Cory Helms | Expérience généraleIt was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez
Sabina Rodriguez | Expérience généraleConvenient and affordable
David Laird | Expérience généraleThis was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd
Yonnie Reese | Expérience généraleThe Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!
Laura Rojas | Expérience généraleKind and professional!
felicia lee | RéservationI had an excellent experience and will probably use again in my new location
thomas stockdale | RéservationYou told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.
Shari Conti | Réservationbeing told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool
David Collier | Expérience généraleThe staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible
Timothy Smith | Expérience généraleWorst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!
Franklin Treadwell | Expérience générale