The lady that helped me was a pleasure to work with.
John HCustomer Reviews for U-Haul Moving & Storage of Ames
Testimonials From Recent Customers
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I own Celebrations Party and Rental in Ames. We have rented from this location for years and never had a problem. Today we were driving down the interstate from Ames to Des Moines on a job and the sideview mirrow fell off. Our staff member had to turn around go back to Ames, get a different truck, and then head back down to Des Moines. It held up two employees getting to a job site for a pickup for almost 2 hours plus all the extra gas cost. Not only did U-haul not discount our rental for all the hassle; they even had the nerve to basically accuse us of doing something to make the mirror fall off. Really! I have been renting from Uhaul for years with no problems and our driver was on the interstate when it fell off. The truck was older and had not been properly checked. We won't be renting from Uhaul again.
Stephanie BPrice got a bit too high, but overall it was a nice storage option.
Andrew S | Expérience généraleThe last time we rented (last year at this time), it was a long, challenging process. This year, it was very easy and quick. The person who helped us was excellent - friendly, helpful and knew what they were doing. He made all the difference. Great employee - take good care of him!
paul s | Premières impressionsThe person that helped me during pickup was extremely helpful and kind. Merci!
Benjamin JKeep up the awesome job and customer support and service and have a wonderful day and thank you so much and your staff is always supportive and helpful and thank you'll again for everything Cherry 🍒
Cherry CThe young woman who helped me was great. I'm sorry I didnt catch her name.
Kimberly BYou doing good iap need more car to west side
Imad AStaff was friendly & polite and will be using this location again. Merci.
Nadezhda WKeep up the great job and the great looking professional staff omg they're awesome and helpful and supportive and have a wonderful week and I would like to recognize the district manager he's awesome to know and to and wonderful, professional attitude and great on the eyes
Cherry CEveryone was very helpful!! Drop off of equipment was quick and easy
Roger HKeep up the great work and positive vibes and have a wonderful holiday
Cherry CMake sure everyone is on the same page from checkout to return.
Scott HSmooth rental. They were very helpful
Bryce KGreat and friendly staff here, helped me find a good place to back in the trailer I rented. Got me checked out quickly, very satisfied.
Allen CThey did a great job and were great to work with. Reasonably priced and very professional.
Anne O.
John KGreat Help
Ed MEverything was ready when we got there T
Rosemary CKeep up the awesome customer support and service
Cherry CThe serviceman/technician was excellent. Courteous, pleasant and attentive to detail.
robert LAgent very professional. Equipment condition - left tire tie down, extremely difficult to loose/unwind without tools.
Joseph VThe service reps were great!
Gary MI needed a small truck to move some recently purchased furniture for just a couple of hours. When I went in to rent my truck, I found out I'd reserved the wrong date. The Ames IA staff was very helpful in correcting my mistake and I was out the door in minutes, keys in hand and on my way. Thanks folks!!
Arthur RNever was told I should do a pre-check. Didnt see the text until after I had driven to my destination. The Gas was lower than my contract said, again, did not realize that until after I was gone too.
Suzanne Rthank you good service
Cristian MNothing to improve.
ada dI had an amazing experience at this uhaul center, the truck was super nice and clean and ran great! The staff members were really nice. Only thing that I'd suggest is not making it up to the customer to make sure the gas and mileage is correct. When I got into the truck the gas was at 3/4 til empty and it was marked to be at almost 1/8 full. I was in a huge hurry and running very late that day my phone was dying and I didn't get a chance to get pictures so I ended up taking the loss and paying for the extra gas that wasn't in there to begin with. I also had trouble with the app, it didn't register that I had a rental out. But overall I had a really great experience especially getting it last minute and having to extend my time.
kourtney sThe tires were low on the trailer - 35 PSI on one tire and 55 on the other. Supposed to be 65
Kimberly RWas told I could drop the truck off but then was charged for "wrong location drop off". But the Ames location didn't say anything about it
Lauren RWas frustrated doing online reservation. Walked in day of pick up. Male at counter pulled up reservation, Walah! Truck rented ! Thank you for your helpfulness, perfect!
Ann SThe facility was clean, and well maintained. The staff was always very pleasant and helpful. We would definitely use this facility again if needed.
Nancy C | Expérience généraleExcellent customer care from the attendant who helped me!
Mark RWould prefer to pick up and drop off in Huxley.
Steven SApp didn't work with the drop off and they seemed really busy with 4-5 pickups and only 1 person there. But it was a Sunday, and everything else was good. The rep there was really great once I was able to get help.
Doug DThis location is EXTREMELY understaffed. I booked a cargo van for one day to move a desk that I had bought, and when I went to pick it up I tried going through the mobile checkout process. Once I started that, U-Haul's system told me that a van had not been assigned to my reservation, even though the system gave me a "reservation guarantee" through the process and even though there was clearly a cargo van sitting in the parking lot. I asked the one staff member that was working there for help, and although he was nice and helpful, he made no attempt to look at the online system on his end and try to figure out what happened. He just said, "I don't know what to tell you, we don't have any vans." I then called the U-Haul customer service line and they switched my reservation to a 15' truck for the same price as the cargo van and gave me a $50 refund for the "reservation guarantee." As I was checking the truck out via the mobile process, the staff member at this location eventually came out after he was done helping other customers to see if I needed anything. He then saw the cargo van sitting there and said to me, "Oh, why didn't you tell me there was a van out here?" 1) Shouldn't that be something you know? Or, at the very least are able to find out by checking the reservation system to see if a van had been checked back in??? 2) How am I supposed to know if that van was available for me to take or not? For all I know, it could have been reserved by somebody else. I have to go off the word of the staff member in front of me (who, again, is a perfectly nice dude but who is also making zero attempts to check anything in the store's system). Very disappointing and frustrating process.
TIMOTHY RJalen was extremely professional and helpful. He had the best interests of the customer in mind at all times, at the same time mindful of his corporate responsibility. A real pleasure to work with.
doug dSuccessfully scheduled and paid for everything online, and was reached out to confirming dates and times available by the manager. While dropping off my vehicle, I got a sense walking in and working with some of the staff that there was much needed training for a smoother operation. The rep I worked with didn't ask for my name, nor looked up my information, I instead had to write down my name and phone number on a sticky note and provided my keys, hoping it would get to the right person. The next day I did receive a call that my vehicle was ready by the manager I spoke with before, and he did apologize for how long it took as there was an issue at the facility that needed to be attended to. I arrived to pick up my vehicle with no manager in site and I worked with a rep who once again needed a lot of training, or at least needed to have someone shadow him while working. There was at least 3 times where he had to FaceTime the manager to confirm information for just my request, and while I appreciate him being thorough, with all due respect that's not how operations should be handled. I was honestly and still am scared if my hitch installation is going to be successful based on the way I saw how things were operating. The staff was all very friendly, but again, training can go a long way into changing things around.
Stephanie FThe problem I had was the fuel and mileage were not correct. I did not take pictures to prove it. I was helping the attendant get snow and ice off the truck at -18 degrees. I knew I only drove 15 miles. The odometer showed I went 44 and was charged. Also, the gas hand did not match. My loss this time, but I will not get caught again. My generosity in helping cost me because I did not compare the paperwork I trusted someone else.
James FWent fine as expected. Trailer was full of snow due to the cold weather.
Matt SI had no problems. It was fine.
ANITA WNeeds no improvement. Staff are friendly, courteous, and explain process well.
LOIS KTasha at the Ames iowa location is very helpful and friendly,I could say U-Haul is family
ANTHONY D | Premières impressionsGas on your sheet did not match what was in truck.
Mark HGot the large, 26ft truck. Pick up was east, truck was ready to go. Handled our move perfectly.
Brad AY'all shouldn't hit people's pockets 3 times for a transaction. I was charged 3 different times one for 61$ one for 74$ and another 61$ charge!
David MRented 6x12 trailer. Worked excellent for my needs. Was not swept out, but wasn't really dirty. Tires were low. 4 tires should be close to 65lbs. They were at 51,49,32and 11lbs. Experience picking up and dropping off was fine.
Matt SStaff was not helpful. The guy working there didn't even unhook the trailer. I had to do everything. AND YOU CHARGED ME FOR WRONG DROP OFF LOCATION. I DIDN'T DO THAT. I DROPPED IT AT EXACTLY THE LOCATION I TOLD THEM SAID I WOULD. WHY????
Cleveland GN/A.
James BKeep up the excellent service and staff is awesome. Happy Holidays
Cherry CAppreciated the help I received - the staff was very friendly and patient with me.
Brian CTammy was great!!!
barb rMy trailer had a metal piece that holds the electrical cord with all 4 points of contact broken and was reassured I would not be charged for repair
Cathy FDon't rent to me anymore because I am a selfish crappy mother and I can't stand my daughter being alive.
Shyanne BThey were the most helpful people I have ever had.
jim jBe more up front about in town driving, rented a15 foot truck and was told for the amount of intown only driving I would be doing it would be 58 dollars ended up being 75 dollars
Jason RI had terrible problems with book keeping. Paid monthly through my bank. Payments not credited to my account. Was told my bank checks were shredded with other returned mail. Spent a lot of time over many months trying to get them to fix the problem. New management came on board about two months ago and he helped me. He was helpful but up until his artival I was not getting any service. However, records are still wrong and I continue to get past due notices and extra charges. I moved out on November 26 and I see this survey says December 6. I put everything in a PODS unit which was picked up at uhaul on 11-27 and shipped to texas. Clearly U-Haul has a problem with book keeping practices.
Cindy W | Expérience généraleThe Unix was not ready when I arrived and have been billed 5 times $69,5 since I picked it up. The service was terrible and billing is awful.
Mark GNice people, nice shop, easy to find. Office friendly and helpful
Adams ETom was an amazing help and would pick him every time.
Brian LFriendly, helpful, and smooth transaction. Je les recommande fortement.
Crystal MStaff was awesome and efficient.
Tim JShould be able to get a prorated amount of money back if moving out mid month (or early).
Allison S | Expérience généraleThe staff was very friendly and helpful. I was concerned about my truck fitting into the drive-in garage. The GM took me over to the facilities and had me test to see if my truck would fit and it did. Thanks for taking the time to do so, It was very much appreciated and helped in making my decision to have a storage unit at your facility.
JAMES K | Premières impressionsEmployee Ryan Dunn is an exceptional employee. And a real asset to u haul.he knew the ins and out like he had been working there his whole life. Very kind and very funny. And very professional at the same time. I was shocked that he was only a employee and not a manager already.
Benjamin B | Premières impressionsThanks
VALDIR C | Expérience généraleAt the beginning of the rental I had asked to park a jh in the back of your lot for only a couple of days. It's was OK. Went back closet to time to make sure and was told no I couldn't. So I was lied to, that's why I left.
Samuel P | Expérience généraleFacility seemed very secure, appreciated the option to drive in when weather was not agreeable. Allowing a month to month rental (instead of long term contract) was especially helpful as I was not sure how long I needed to rent a unit. Initial rental was quick and easy, ongoing rental payments conveniently made on line. Move out took about 30 seconds--much easier than expected. Merci.
Karin D | Expérience généraleSalesperson at time 8/13 around 11am was extremely kind and helpful during our time of stress.
Tina G | Expérience généraleThe staff was very helpful, thank you very much
Jody O | Premières impressionsAmes unit employees are always so kind and willing to assist with our reservations and questions. Great experience and make our life better!!! Merci
Lauren B | Expérience généraleWe used the Uhaul storage in Ames, Iowa to store my son's belongings over the summer when he was not in school. The storage unit was clean and temperature controlled. It was easy to unload/load when needed.
Pamela P | Expérience généraleLimited parking. The trash people leave in the "free" pile near front entrance was disgusting. Don't allow people to leave anything behind. Otherwise, nice facility.
Jennifer S | Expérience généraleI've Used the facility on Duff for the past 3 years to store and Move my daughters items in and out of Dorm/Apartments.they have been helpful and respectful. The place is always clean.
Rhonda L | Expérience généraleThe people hanging out at night the go in to use the bathroom. I would not go at night. There was always broken glass in the parking spots. Also the weekend after the college move the trucks took up all but 3 spots so it made moving limited.
Erica C | Expérience généraleThey worked with me when i had issues. My grandfather passed away unexpectedly and they worked with me to get a card to get in because i lived out of state and worked with me to clear it out while out was out of state and had been short on money. Its been a rrally hard time for me so i really appreciate the stress they took kff of my shoulders
angie f | Expérience généraleThis is an excellent storage facility. We used it over the summer to store my daughter's apartment furniture. Very easy to move in and out. Great experience.
Douglas F | Expérience généraleGreat facility!
reece b | Expérience généraleTemperature controlled, cart corrals, indoor parking spots, bathrooms and cold high pressure water fountains on every level, good working elevator, and some windows to look out into the parking lot from. It has just about everything I could ask for. I did find the hours inconvenient. Since I work nights I really would have appreciated the facility opening at 6:00am instead of 7:00am.
NICHOLAS P | Expérience généraleGreat service friendly people
TASHA L | Premières impressionsConsider making the terms of renting more prominent in U-Haul's website. The distinction between "reserving" a unit and actually renting one is vague and not readily apparent. I had to burrow into FAQ's rather than access clarification in the reservation process to fully understand the limitations of a reserved unit. To secure a unit for sure I wound up renting it 2 weeks before actually needing it and then renting an extra month without the ability to get a pro-rated refund. Disappointing.
Patrick M | Expérience généraleI have not seen the storage unit yet, but cannot submit this review without clicking something; Staff was excellent -- personable, knowledgeable, helpful. Deepest appreciation to Eli and Tasha!
PAUL J | Premières impressionsWent above and beyond with our transfer to a storage unit. Very professional and courteous. Would highly recommend our Ames, Iowa U-haul center.
Bill C | Premières impressionsThanks fir great services!!
polly g | Expérience généraleRyan was an amazing help for my move. Worked with us for multiple hours to figure out the best deal and most cost effective way to move all my stuff.
Jason L | Premières impressionsbeau travail
Parker H | Online Move InEveryone was kind and very helpful, it was my first time renting a storage unit. Would definitely rent again from UHaul.
Jayne T | Expérience généraleFirst rented us a locker with was still occupied. Unable to fix the problem until the next morning. Which meant we had to take contents back to our vehicle.
GREGORY C | Premières impressionsMy unit was broken into and I had to file a police report. Secure isn't a word to use for this place. Highly - no, EXTREMELY UNSATISFIED AND I WILL NEVER EVER EVER EVER RECOMMEND THIS PLACE TO ANYONE
Courtney G | Expérience généraleThere was some last minute changes and decisions had to be made. U-Haul worked with me and made it less stressful and more convenient . I really liked the professionalism and the ability to make things happen in my time frame.
moukda b | Premières impressionsOne of the employees smelled like he been drinking all day
Tashinah M | Expérience généraleI told them to cancel my lease and now I have a big bill
Angela S | Expérience généraleMoved out day after thanksgiving. Storage had been broken into and several things missing. Called office and reported this, was told I'd be called back by mgmt. Called several times again and either no one would pick up or I was told same thing. Never received callback and kept being billed for months for unit.
Vidal T | Expérience généraleVery friendly manager
Maria C | Premières impressionsHey, I'm not moving out of unit 1001. I know I am late with the payment but I will get it to you this next week. Sorry for the delay and inconvenience but I assure you I will pay the rent for 1001! Thanks Jodi jones
jodi j | Expérience généraleLocal agent was willing to work with us to accommodate our needs. We appreciate it.
Gregory H | Premières impressionsAmes Iowa storage unit employees go above and beyond to help in anyway possible great bunch of guys you have at this location.
MARY H | Expérience généraleWhen I disarmed my unit. It says a different name. Then when I got up to my unit I opened the door and the alarm went off. I made sure the email said the unit I was at it was.
Spyrit S | Premières impressionsLocation refused to weather treat ground by storage facility creating a severely dangerous loading and unloading conditions. Loading location in slight incline and so severely iced over, it was INCREDIBLY DANGEROUS. "We don't have enough salt" but they didn't even salt in front of their office doors let alone the storage facility where people are risking their belongings and safety. I marked that the no on "we're the staff friendly and helpful?" What I want to add here is - Great associates, rude management. Unwilling to work around weather conditions and made no safety accommodations. Facility was clean and the young man who checked me in was nice - deserves a raise having to work with that manager of his.
Courtney G | Premières impressionsThe customer service was great!! They helped us in every step along the way. Very knowledge, friendly, and helpful!!! Great team work!!!
Michelle S | Premières impressionsThe only trouble we had was our own fault, for not reading the access directions thoroughly enough. Our second visit went perfectly.
Megan S | Online Move InI hadn't planned to have a unit for as long as I did, but always trusted my things to be there when I wasn't. Facility is very convenient, and if I ever need a unit in the future, I plan to return.
Sabrina H | Expérience généraleStaff is amazing and will go above and beyond for you. Je les recommande fortement.
Lauren K | Premières impressionsFor whatever reason, they use the docks at the storage facility to park extra trucks, making it difficult to get in to load or unload. Also, they do not clear the snow and ice from the loading area. The staff was very helpful with any questions or problems we had.
Douglas M | Expérience généraleI was supposed to receive a free lock for booking online. When I got to my unit with my items and got the unit open there was no lock so I had to place my items in the unit unsecured and go buy a lock then come back and secure the unit.
Melissa W | Online Move InI had an issue where the staff assigned me a storage unit and when I went up there were already locks on it and they weren't mine. I had reserved a 2nd floor storage unit back in October for move in Dec. 1. I had already unloaded items and was on second floor. I had to call the office and they said I had to come back in. I told them I am not coming back in the office I have already unloaded my stuff. There were no storage units in the size I wanted left on 2nd floor so I had to move up to 3rd floor. I was not super happy as I again reserved this in October. The staff was friendly but this was an inconvenience.
Maegan C | Premières impressionsExcellent service à la clientèle. The individuals who helped me were very nice to me and help me in everything. They also answered all my questions efficiently and thoroughly.
Paola R | Premières impressionsStaff was friendly and site was clean. The staff was always busy so getting ahold of them by phone could be frustrating since after around 7 rings it automatically transferred me to the 800 #. Lighting is in the hallways of the storage unit, not in the units themselves. This was extremely frustrating because they are set on a timer and are motion controlled. So when I was working in the unit and the lights went off I would have to work my way out of the unit and then run and dance around until the lights came on again. Other than those 2 things it was a very pleasant experience. I will not hesitate to use the service again if needed as well as recommend the storage units to others.
David K | Expérience généraleOnly one person working. Long wait to get in unit. Trucks stored at the loading dock made us have to unload down a steep step instead of where we should have. Injured my knee trying to unload because of this. Pretty sure I'm going to need medical attention. Hope the swelling goes down so I don't have to go to the doctor. Just wish you wouldn't store empty trucks at the dock.
Douglas M | Premières impressionsGreat service and helpfulness! We do appreciated all of your assistance! Polly Gilbert
polly g | Premières impressionsThis was our first time using UHaul storage and we were very pleased. We qualified for a free first month and that was extremely helpful. Our son had just moved to Ames and needed somewhere to store his belongings while apartment hunting. The staff were all very helpful and the facility was clean, safe, and well lit. We will definitely use them again.
Steven R | Expérience généraleI have yet no to move things in so there's not a spot for that option for fair rating .
Gail L | Premières impressionsI love how secure and clean the facility is.
Kryshawn P | Online Move InACCESS TO THE BUILDING SUCCESSFULLY TOOK AT LEAST THREE ATTEMPTS; ENTRY CARD DID NOT WORK!
richard s | Premières impressionsThe truck drove perfectly, not too bad on gas. However, apon getting ready to load the truck I noticed the cab of the truck wasn't cleaned out I found a half drank bottle of water under the seat and a half eaten bag of snacks behind the seat. I made sure the truck cab and box were cleaned out before I returned the truck with more gas than I started with. I was told I would be refunded $25 if the truck was returned clean which I haven't seen yet.
Scott G | Premières impressionsThank you for the amazing customer service. 3 years while my son was in college and never a worry about his storage needs !!!!!
Tami M | Expérience généraleStorage costs climbed rapidly over the last year. Otherwise excellent experience.
Chad H | Expérience généraleThe entryway to the storage building and the elevator were not clean, in particular there was a strong pesticide or chemical smell in the elevator. I'm sure this can be corrected and have extra attention put on this area during heavy use times.
David F | Expérience généraleFriendly staff made the move in and out process really quick and easy
Jenna P | Expérience généraleFirst time to use a storage unit and was skeptical but your facility was clean and well lit with a good security process. This made the experience a positive one and I will look at using you again. Merci
Lauren B | Expérience généraleYour employer Ryan is amazing. He made our check in experience wonderful and help us find a couple items we left at the time of move out. He is courteous and goes above and beyond to assist his customers.
STEPHANIE B | Expérience généraleClean, convenient storage facility. Friendly staff. Would definitely rent from again. Merci.
Barry L | Expérience généraleThis is our third year in a row using UHaul storage. They are wonderful. Very easy to work with and extremely helpful!
David G | Expérience généraleSo unorganized. I can't believe all I went through for only a three month rental. First my unit that was reserved was given away. Had to rent a bigger one. Next they gave me a unit and all the paperwork had someone's else's info on it. Next someone elses payment was on my account. Gave them move out date three times. Even went the counter to say moved out. Even gave them my lock the next day called to verify and they didn't have me marked as moved out. What a mess!!!
Christine Z | Expérience généraleI think her name was Amanda or it started with an A. She was super helpful and very knowledgeable!
Michelle C | Expérience généraleRandom trash always by the loading doors. Same street people everyday hanging out in there unit. The only term I can use is, it was safe for my items but I myself didn't feel safe. Always over a 20 minute wait in the Uhaul office for service. To call uhaul ain't any better unfortunately.
Clarissa G | Expérience généraleHad an issue early on with billing but Meredith clarified issue after multiple emails and calls.
Catherine S | Expérience généraleGreat Facility Office people were awesome
Kenneth D | Expérience généraleNice having the security systems set up and all the monitoring they do of the facility. Clean and easy to access. If I ever need a storage area again will definitely be coming back …
Derek D | Expérience généraleWould be nice if access was 24/7 or opened earlier but the staff has been helpful. Thanks for everything.
Joe F | Premières impressionsIf I had not showed up when I did, they would’ve rented out my reserved unit, even though I had a reservation
Gabriel H | Premières impressionsVery well maintained, clean, very secure. I was quite happy with them.
Michele P | Expérience généraleMeredith is one of the most genuine people you will ever meet. She will go above herself to help people. Best experience ever Thank you
Candace P | Premières impressionsThe gals in the office were so nice and so helpful! I had to come down to Ames last minute to move some furniture and they helped me get my everything figured out! So easy to transfer to a new unit and always an easy trailer rental process:)
Elizabeth G | Premières impressionsWe were very impressed with the young man who helped us at check-in. He knew all the answers without hesitation and he was very kind.
karin i | Premières impressionsHello there I was very very pleased with everything and I was a little concerned about bugs getting into my boxes and totes but I was made aware that the units were kept clean and I was very very happy to hear that, I wanna Thank everyone for their help.
Vanessa E | Premières impressionsThe manager was very helpful assisting me with my questions.
ALAN M | Premières impressionsThe person who helped me before move in was great. I've never rented storage before and she answered all my questions and walked me through everything in the store before hand which made it super easy when I got the facility
Jacilyn K | Online Move InMy room had a mouse trap in it and was dirty when I moved in
Katrina S | Expérience généraleThe Ames staff was very friendly and helpful
Katy M | Premières impressionsWe have already recommended U-Haul Storage to anyone needing storage. We were glad to have found it.
Dennis T | Expérience généraleThis storage unit is amazing! I love the area for loading and unloading. It is so convenient and clear. Plus the free carts to move your things was so helpful. Will definitely recommend and use again!
KATY S | Online Move InOverall experience was positive... The manager and all of the staff were pleasant, knowledgeable, and helpful.
KEVIN K | Expérience généraleVery clean Staff is friendly and helpful
Pat b | Expérience généraleThe staff at this store, especially Lawrence Williams, were especially kind and welcoming. Lawrence is one of those employees with extraordinary insight and caring. He seems to sense what customers and staff need even before they know it. He works often and it is always a pleasure to see his smile. Be certain to take good care of him; he is corporate CEO material, in my opinion. The people who work for him also appreciate his kind and thoughtful demeanor. Listen to him and your business will continue to innovate and improve. He knows how to treat people.
tamara k | Expérience généraleI just wish that someone could walk us through in person how to and where to get into the building and make sure they feel comfortable with everything! I had to call for help the first time! Just rattling off directions is not enough! After I got used to the procedures, though, everything was all right!
Virginia F | Premières impressionsIt’s always gets down to the people And these people are great Thank you
JOHN A | Expérience généraleThe facility is excellent and very convenient. Renting the storage unit and getting the move out confirmed were not. I am out of state and was trying to rent the unit online or by calling and none of my calls were ever answered and nobody ever called back. Emails were also not answered. Even though online it showed I had a reserved unit when my daughter went to the facility it was not. Luckily she was able to reserve a unit in person.
Jacki M | Expérience généraleIt worked out great for our needs! We will be using them again.
Scott C | Expérience généraleClean, convenient, friendly staff. Would use again and recommend to others.
KENNETH S | Expérience généraleThe facility is well lit and very clean. Unfortunately, the same cannot be said for staff. We arrived at the storage facility on Thurs., Aug. 19th at 5am to move items out and realized we needed assistance from the office as my college son had left the lock key at our house which is out of state. We patiently waited for the office to open. When the office opened my husband was informed he would need a locksmith because the associate doesn't cut locks; fine no big deal. However, when we finally had a locksmith come out and open the door for us and husband went back to the office to obtain u-haul truck rental there was only one person working and a line of customers had been formed. Apparently the second employee had showed up to work but left abruptly after realizing she left phone at her friend's car. Our initial goal of moving early was delayed but obtaining the truck rental was a nightmare due to shortage of staff and long lines. More staff is needed.
Maria A | Expérience généraleThe customer service individuals at Uhaul in Ames were extremely helpful, patient and thorough in their interactions with us. They answered all of our questions and gave clear instructions for accesding the storage unit. We can't say enough for how easy they made our day of moving! Thank you for great customer service and a secure location to store our daughter's belongings while not at school. We will return!
Cindy E | Expérience généraleThis is our second year using UHaul Storage. It is excellent! The facility is clean. The staff is helpful and friendly you can't go wrong!!!
David G | Expérience généraleIt was an awesome experience for my first time using uhaul..
Canmaska T | Expérience généraleThe staff was wonderful with all the people that were using the storage units
Michael A | Expérience généraleOur check-in experience was amazing thanks to the worker who was very helpful and patient. The facility was very clean and well lit. The only negatives I encountered were trying to get through to the office - I waited for over an hour for one of my calls only to be given the national U-haul representative that said she couldn't answer any questions for me. I was also disappointed that the carts that they leave to help move were never available even though we were the only people there at one point (found out people were taking them and storing them in their vehicles). This made moving harder since we had relied on having them.
Jennifer G | Expérience généraleVery clean and well kept facility. I would recommend for short or long term storage.
Sue P | Expérience généraleAmazing staff. I only use Uhaul and will continue to use them
Theodore S | Expérience généraleI don't like your website. I was never able to create an account. It made it difficult to work out issues with billing. But the physical space was good. Hours worked well and if my daughter was needing it next year, I'd use it again.
Tammy K | Expérience généraleI spoke with Justine a few times getting things set up. She was always friendly and helpful!!!
David M | Expérience généralehad everybody up front helped out customers Made the transaction very smooth
chuck s | Premières impressionsThe staff was very professional and helpful especially during a very busy time in a college town. Well done Ames UHaul team!
Kim J | Premières impressionsI had reservation for a first front storage unit, confirmed in person May 25th, got there on July 24th no unit was reserved, I had the confirmation number printed out. Had to take the last unit on second floor. Lucky they had one left.
RICKY S | Premières impressionsRyan and his crew were always helpful, kind and conscientious. The storage was always clean and we never had a worry about security because we knew that each room was alarmed. Great location, great crew, helped to solve a great problem that we had
Timothy F | Expérience généraleI was so happy with the service my daughter received at the u-haul facility. I was so frustrated that I spent literally hours on the phone trying to get through to u-haul only to be told they had no idea about my questions. So it was a welcomed surprised that the service at the actual facility was AMAZING!!!
Jennifer G | Premières impressionsThe people at this location are Great
JOHN A | Premières impressionsOur experience with Ames U-Haul was just great!
Mahdi A | Expérience généraleThe access hours aren't terrible, but 24 hours would be more convenient.
Erik F | Premières impressionsVery easy move in, friendly workers.
Brynn H | Online Move InI wasn't going to write this but I've been getting daily annoying emails bugging me to write a review so here you have it. We had a unit here for 1,5 years and for the most part things were satisfactory. In the last month we stopped by our unit several times as we prepared for a move. Multiple times during that month the hallway where our unit was located was completely blocked by piles of junk. Many other units where blocked including our own. To make matters worse we had trouble finding carts because many were buried beneath the junk. We told the staff about it and they said they'd notified the person but that they couldn't do anything about it. When my husband stopped by he saw people looting from the piles. It was clear they were looting and we're not the owners because of how they were talking about their finds. It made it clear how little the security measures actually did.
Andrea A | Expérience généraleThe stupid alarm system kept going off even though I swiped my card. Also wasn't given a code for my account or at least I can't find it.
James B | Premières impressionsThis was my second time renting from this facility. The staff is friendly, knowledgeable and helpful. The process was quick and easy. Fortement recommandé!
Dylan H | Premières impressionsAwesome!
Jason S | Premières impressionsThe facility was very clean and well organized.
Nicholas B | Premières impressionsOther than having to wait for some moving carts, the move-in process was very smooth!
Kristin T | Premières impressionsManager is great! Super helpful and friendly.
Anna M | Premières impressionsCould not get into storage bdg.
Cecelia H | Premières impressionsFirst reservation lost. When checking on move in date found this out and was thankfully able to make new reservation. It didn't matter that I had a reservation number.
Pam s | Premières impressionsVery friendly and helpful employee. Very clean climate control facility. Certainly, I can recommend U-haul
Nicole V | Premières impressionsSystem was down, therefore i had to complete my move in over the phone and then again a week later. Staff was very friendly, however it was kind of a pain to move in due to unforeseen circumstances.
Lauren S | Premières impressionsReally helpful and understanding.
Chase M | Expérience généraleThe only problem I had was with the sliding door. Sometimes it would not open automatically when I was going out with a load, and I would have to go out the small door and swipe my card to get it to open. Such was the case the whole time I was moving out. This was inconvenient.
David S | Expérience généraleMy only complaint is that the unit that I reserved online was not available when I went to the facility. You oversold the number of 5x5 units and I had to pay more money to get a 5x10. Not happy about that!!!
Mike F | Premières impressionsThe whole process was simple and painless and getting into the building and unit was quick. I wish the halls were marked a little easier to find where you unit is located but we found it quick enough. I will honestly continue to use the storage options as long as need be. Felt much safer than previous companies I've used.
Amanda P | Online Move InI understand that the building needs to be secure but punching your code in 7000 times is really difficult to do without setting off alarms. Also, we pulled into the garage thing and the was absolutely no signage telling you where the button to open the door again was located. Setting everything up online was extremely simple and is why I chose u-haul in the first place.
Chelsea S | Online Move InGreat job! Excellent option for storage.
melissa l | Premières impressionsWe were not Uhaul believers before, but we sure are now. The customer service was incredible at all 3 locations we visited throughout our trip and the trailer is the best quality I've seen. Merci.
Madison M | Expérience généraleWhen i came to pick up my things out the storage, I couldn't even get the lock open, and when i ask the the lady for help, she wasn't HELPFUL AT ALL and made it seem as if it was my job to find someone to open the "jammed" lock!
MESHALLAH M | Expérience généraleSeemed a little understaffed in the office. No one was there when I came in and there was a wait before staff came into the office. I was a bit confused about the green zip tie on the unit door. I was not told that would be there so I did take it off to proceed with loading my unit. Unit was very clean and was as expected.
patty h | Premières impressionsEntry system not well explained and my first access card did not function.
Loren W | Premières impressionsI had a really good experience overall. My only issue is that, being a solo hauler, I wasn't always sure that some of my stuff is not going to disappear while I'm moving things to and from storage and can't attend to it. It is natural for the facility of this kind to attract this type of attention, something to think about I guess.
VOLODYMYR S | Expérience généraleCouldn't get help checking out, when multiple people were working, not acknowledged when workers were present. Garbage customer service, wouldn't recommend to anyone.
kenyon T | Expérience généraleIt was great and the right price
Carl H | Expérience généraleWhen I got my storage unit the light was broken, and it was completely dark. I reported it to the lady in the office. 3 weeks later nothing was fixed, additionally, the elevator was broken, and I was not able to move my mattress by myself from the third floor. This was the day I returned to Ames, to move into my new apartment. I went to the office again, asking them for help. Both staff members were very rude ... it was Uhauls reposnobility to assist with this matter. So, I ended up sleeping on the floor. I would have found it appropriate that they would offer me to help me move the mattress in my car. I know things like that happen but this is not fair to me, paying full price for a dark unit while the elevator was broke. It was highly unprofessional from the staff as well.
Hannah W | Expérience généraleExceptional customer service and so easy to work with.
Cathleen R | Expérience généraleUhaul was VERY easy to work with. We had to move up our move in date due to covid. They we're so accommodating and helpful. Move out was a breeze. We will definitely be using you again!!
David G | Expérience généraleMy only complaint was that my storage unit was not mopped out prior to my move in. It was only a little dusty but it worked fine for me.
Ana E | Expérience généraleVery rude people throughout the company, especially those who are in customer service though online chat.
Jeremy R | Expérience généraleDidn't have the size unit I wanted but it was during the most busy time of the year. It was annoying to swipe your card a bunch of times every time you were there
Mia W | Expérience généraleOne elevator & only a handful of carts was not enough on days that multiple people were moving things in/out of the facility. It would be helpful to have multiple elevators & carts for days when the facility is more busy. The sliding door near the elevator also almost always had issues opening.
Bailey K | Expérience généraleI had an excellent experience with renting a 5*5 storage unit. The unit was totally secured and clean and the staff was very helpful. Everything went even better than I was expecting. I would totally recommend this to anyone who wants to rent a storage unit.
khalid a | Expérience généraleI would have appreciated the opportunity to discuss possible adjustment in storage unit payment as I only utilized storage unit for (2) days and still charged for (1) full month. Due to living (3) hours away, I was limited to storage options with need to store possessions short term due to end of old apartment lease on July 27, 2020 and beginning of new apartment lease on July 29, 2020.
paula b | Expérience généraleVery hard to get thru on the 800 number long wait times
LINDA C | Expérience généraleThe workers here in Ames deserve a raise for the work they were willing to put in even after store hours. I could tell they were under staffed but they held up the entire operation wonderfully. One worker was willing to help me an hour after the store closed so that I didn't get charged for an extra month of storage when I had moved out.
Oscar B | Expérience généraleThis U-Haul indoor storage facility in Ames is wonderful and very clean. Worked perfectly when we needed to store college stuff over the summer. Very reasonably priced. I would highly recommend using this storage facility.
Susan W | Expérience généraleLOVE that you have a big elevator!! My 3rd floor unit in Texas 30 years ago did not have one. Also appreciated having the free carts! The whole process was quick and simple.
Melanie O | Premières impressionsawesome service and people
Kandice L | Premières impressionsThe staff spent some time activating my card and then when I got to my unit the alarm still went off. I wasn't told how to dismember the alarm or even told about the alarm. You have to re-swipe your card to enter every time which was super annoying if you have a lot of stuff in your car. Storage units were clean.
Safie J | Expérience généraleWaited in line for about an hour to check in. Seemed understaffed for a busy weekend in a college town. There was what appeared to be a homeless persons belongings in our storage unit. Had to wait in line for another half hour to get a different unit. Did not seem like the storage facility was secure as advertised. Feel nervous about keeping my family's belongings there.
Bill T | Premières impressionsWe moved in on the day that your national system was down, and Mack was able to find a work around to help us. Very much appreciated.
Curtis P | Premières impressionsI did have a misunderstanding with the employees.Atthe time I rented the2 units they told me I needed 2 dial locks(since I was using two separate closets), which was fine.I went to our local hardware store & bought 2 locks (spending $18on the 2. I was then called by someone at the store that I had the wrong locks I needed to buy the locks at U-Haul. Since I had already spent the money on 2 locks I did not comply with request, but continued to get called about that. I had insurance on my items & felt my things were secure with my locks. You need to stipulate your locks are the only locks you allow.
Jennifer G | Expérience généraleGreat service and very helpful!
Shawn B | Premières impressionsService, and the facility were excellent. Pleasantly surprised to receive a month free as storage was for college. Inside, climate controlled storage was just what we were looking for. And, at a very reasonable rate.
Kent K | Premières impressionsThis is the cleaest storage I've ever used and the staff was always nice, even during all the COVID19 issues.
Lor T | Expérience généraleEverything was so user-friendly and easy to understand! The entire process of reserving a unit, checking in, and moving our belongings in was so efficient, clean, and unstressful!
Julia M | Premières impressionsWas very impressed with the cleanliness and the security of the facility! The drive up area and the carts to load stuff on was great! Very happy with our choice to store my daughters stuff there for the summer!
Shayla C | Premières impressionsWe made a big move this year and used their boxes and truck. all went very well. Staff helped a lot.
Mahdi A | Premières impressionsU-haul did a great job everything was good
Susan E | Expérience généraleEASY AND CONVENIENT TO CAMPUS
Ward B | Premières impressionsAmes, Iowa-Ryan Haraway waited on us. He was so helpful, friendly and informative. He made the experience very positive. The facilities were super clean and the carts and elevator was greatly appreciated. Merci.
Megan P | Premières impressionsThe website needed to be more transparent about not taking checks and that there were different levels / prices for the neccesary insurance. The facility is very nice and clean.
Dallas T | Premières impressionsMerci
Jack O | Expérience généraleThank you everything was great
KATHLYN M | Expérience généraleExcellent service à la clientèle
LINDA C | Premières impressionsIve always been very satisfied with the service I get. Moving into the storage facility was great. Wonderful facility
Elisa C | Premières impressionsThe facility itself was great and would have gotten a great review IF WE COULD GET IN TO USE IT! The after hours lock was broken, so you could not get in unless during office hours.
Lane P | Expérience généraleFast friendly and helpful thanks so much!!!
Debra C | Premières impressionsI dont like companies that send me surveys, just like your cust service reps if i wanted to give them a review i would seek out a way to do so. Not be bothered by emails for useless surveys.
Corey W | Premières impressionsEmployee was courteous and polite, and recommend things for an easy transaction.
ronald c | Premières impressionsGreat experience, always willing to help with whatever we needed.
Carly P | Premières impressionsEverything was great
KATHLYN M | Premières impressionsI would definitely use this storage facility again. I always felt safe when I was there and everything was top-notch. Clean, accessible and convenient!
Erin F | Expérience généraleVery good
Christopher L | Expérience généraleAwesome facility. Staff is amazing
Austin W | Expérience généraleMerci
Janis L | Expérience généraleI know this is a newer storage unit, but getting 24 hr access figured out ASAP is a must for a happier customer. For anyone with an 8-5 closing at 7pm is unrealistic and inconvenient.
Anna K | Expérience générale.
Dena Z | Expérience généraleEmployees were very efficient
Kevin K | Expérience généraleMack was great for work with.
Ross A | Expérience généraleOnly complaint is one time I had to ask them to unlock the storage facility soon after they opened. Otherwise clean and helpful facility.
Mia W | Expérience généraleEasy access to storage locker with the added bonus of having carts waiting for you at the facility made my moving day much easier. As well as, the dock where you park being perfect for moving trucks
Allison A | Expérience généraleAlthough the store was busy with college students coming back to town, the manager was very thorough with us. Another employee was at the storage building, and was extremely helpful to us.
Janice A | Premières impressionsFacility was always clean and easily accessible. Staff was very helpful and friendly! My only (small) complaint would be that I wished there were less mattress carts and more flat carts to move boxes!
Erin S | Expérience généraleWhat's the point of requiring circular locks?
Kevin S | Expérience généraleNice facility would rent again
Wade B | Expérience généraleIt was busy but the staff was friendly and patient.
Flora W | Expérience généraleStaff was professional and helpful. More carts would have been helpful but I was there at busy times.
James M | Expérience généraleGreat help. Great facility. Easy access.
rachall r | Expérience généralevery organized and efficient, considering it was a busy weekend
Joe W | Premières impressionsthe employees were very busy, it was very hot and humid, it was later in the day, on top of all of this, the employees were very helpful and made sure all my questions were answered.
Kendall G | Premières impressionsA wonderful, brand new facility. Staff person was very helpful. Will use this storage facility again if we need storage.
steve d | Premières impressionsThe new facility looks great! I'm glad that even though the current hours are only store hours that the employees were willing to leave it open for longer and come back after hours to lock up,
Ryan H | Premières impressionsGreat experience. Everything was clean and very convenient.
Lindsay O | Expérience généraleNew and fresh looking storage. Helpful staff!
Pål I | Premières impressionsIt was impossible to actually talk to the Ames location in person. The location would never answer and I would bounce to a different person somewhere else. I had to drive location twice for questions.
Joan H | Expérience générale