When I placed the order for the Uhaul I made sure to check that I was only going one way about 37 miles. When I picked up the truck I was told that I had to bring the truck back costing me another 37 miles worth. I think that is ridiculous considering the truck I used had Arizona plates. Very disappointing.
Prescott L.Moving Truck Rental in Ames, IA at U-Haul Moving & Storage of Ames
710 S Duff Ave
Ames,
IA
50010
Services dans cet établissement :
Pour nous contacter
710 S Duff AveAmes, IA 50010
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Ames, IA 50010
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
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Conteneurs U-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
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Attaches de remorque
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Historique
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
We rented just a trailer and the staff attached and removed it for us.
SARA T.- Rating:
- 5.0
The equipment had issues with getting to a high enough level to meet Tahoe hitch level
Joseph C.- Rating:
- 5.0
Prompt, courteous service...good experience for sure...
Jason H.- Rating:
- 5.0
The lights on the Trailer had a short, but they worked. People were very nice!
JEAN L.- Rating:
- 5.0
mask mandate but three of the customers had theirs below their chin. the assistant was great.
STEWART J.- Rating:
- 5.0
Excellent service
paolo A.- Rating:
- 3.0
The location is not great but the people working there and the smoothness of the operation was excellent . Tim
Timothy E.- Rating:
- 5.0
We had a big panic over a Sunday evening system crash and didn't know if our truck would be in Ames or Des Moines on Monday morning. We had loading helpers waiting but didn't know when we could begin. Our Sunday confirmation call never arrived, so we opted to go to the Ames office at 7:15a.m. for assistance. Justine figured out what was happening and had us headed out with truck & blankets by 7:Ames we've run into while cleaning out our parent's house!
Karl K.- Rating:
- 3.0
Though this particular experience was fine we have had some very bad experiences in the past so I am still weary of Uhal. Also I checked in online so there isn't much to rate. Only used Uhal because nothing else was avaliable Sunday in Ames.
BRIANA B.- Rating:
- 5.0
Customer service was great at facility. Nothing needs to be changed.
Colleen M.- Rating:
- 5.0
We were very please with the whole process.
DAVID K.- Rating:
- 5.0
Nothing, it was a good experience.
Douglas J.- Rating:
- 5.0
I can't think of any way to improve my experience.
Laura W.- Rating:
- 5.0
very thankful for the Veteran Discount
Bret C.- Rating:
- 1.0
Not make me drive 90 minutes to get truck
Douglas M.- Rating:
- 5.0
The young men were very helpful. We had a problem with the trailer dragging and went back and the knew it was related to the hitch and they made adjustments for us. Great customer service
JOSEPH S.- Rating:
- 5.0
They were my third point of contact regarding the mess the pick up location created and they helped go through everything in my contract and account until they realized what had happened. Unfortunately they couldn't fix the issue for me but gave me all the info to take it to the next point of contact. They definitely were understanding and made the time for us
Levi G.- Rating:
- 5.0
Very friendly and helpful
BRIAN G.- Rating:
- 5.0
All went smoothly.
David S.- Rating:
- 4.0
Was unable to use the app as planned for check-in. App couldn't find location and taking a picture of the bar code as suggested did not work. If I had been there during non-business hours this would have been a big problem. Otherwise, everything great.
WILLIAM S.- Rating:
- 5.0
Ryan was so helpful and he gave me a dolly to use cuz I was moving up three flights of stairs but I can't use it cuz the dolly was pure metal. He was so nice and he was helping 3 others when I arrived but like was super nice about it all. He did mention that uhaul would make things right and encouraged me to submit something like this or an email.
Chase M.- Rating:
- 1.0
Person at facility was not very friendly. I had a 1 7/8 ball and not a 2" ball and aske if I needed to put a 2" ball on. Response was the 1 7/8 ball would probably be ok...NOT the answer you expect from a professional. got a 2" ball but didn't have wrench to change it out. She provided channel locks that didn't do it and no further assistance. Ended up going to muffler shop to get the ball removed and then Auto Zone to get a wrench to change it out.
Kenneth T.- Rating:
- 5.0
Excellent customer service by both of the young men there!!!
PATRICIA W.- Rating:
- 5.0
Very good digital check in made the pick up process quick and efficient.
Stephen C.