Customer Reviews for U-Haul Moving & Storage of Atwater Village

5 352 évaluations

2671 Fletcher Dr   Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd, 10 Minute Parking Only)

(323) 664-3516

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(323) 664-3516

2671 Fletcher Dr
Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd, 10 Minute Parking Only)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN MARASIGAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE ROCHADELAO 
Évaluation :
5

Nothing customer service was fantastic

CRISANTA DELEON 
Évaluation :
5

The staff was knowledgeable, friendly and professional. Great job.

Aron Woertink 
Évaluation :
4

The gas light was on when I got in the vehicle. So I was constantly playing this game of trying not to put too much gas in it. It made me really tense and was extremely unpleasant. But everybody was really nice otherwise. Vehicle was nice and the service was fast.

ROBERT BUSCEMI 
Évaluation :
1

I bought insurance and then they charged over 200$ for a scratch when the car was already dented on that side.

Darwin Minisee 
Évaluation :
5

I just hope the company can invest in a fence to all locations that don't have one because we noticed that when we were going to get our van the gas tank was open and it did not have gas but they gave us another van with gas because the los Feliz location got hit and it not ok fare for the employees and the company to have to threw this . I hope that get done but I am in the future will be using U-Haul for sure..

Jose Montufar 
Évaluation :
4

Super happy with my interactions and with the rental itself

TIMOTHY LEON 
Évaluation :
5

Great service and friendly

Cory Barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Zarate 
Évaluation :
5

I need special attention and the two guys were extremely helpful and courteous and efficient.

ALEJANDRO FERNANDEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Megyesy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Huisman 
Évaluation :
5

Special kudos to Carlos C. who assisted me - he was awesome, super helpful, friendly and efficient. Really appreciated it!

James Kelly 
Évaluation :
5

Excellent customer service

ERIBERTO MARTINEZMEDORIO 
Évaluation :
1

I booked a storage unit the day before, arrived at facility, filled in the paperwork, made payment etc etc and at the end of it all they actually didn't have a free unit. Terrible service.

Henna koskinen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Ramirez 
Évaluation :
1

To be more helpful, to take the time to show the vehicle, to check if everything is good, if is clean, if the vehicle have a light on, if the vehicle has gas, I get the truck with out gas and I returned the truck the same and they charged me 60 dls extra, I’m I really disappointed, I have pictures and video about this situation, I take fotos after and before

Martha Nunez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twesh Swain  |  Premières impressions 
Évaluation :
5

The visors were both broken (one hanging and one completely off) and the one on the driver side would move a lot during traveling time- other than that nothing else was a problem. THANK YOU!!

Crystal Gonzales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karizma Medina 
Évaluation :
5

Great location with a great team. I have a nice experience every time I'm there.

Arlene Deradoorian 
Évaluation :
5

Xxx

Martha Ruiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE LOARCA 
Évaluation :
5

Far and away the best U-Haul of the many I use around southern california. I literally drive by two large U-Haul facilities to go to the one on Fletcher. The trucks are identical, but the service is superior in every way. This team absolutely shines.

Mark Palmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Koston 
Évaluation :
1

I had rented a 5x5x7 storage except the storage unit was on a second level above ground. All of the 5x5x7 were on the second level above ground. It was physically impossible to store a refrigerator and a stove on that level. The units that were on the ground floor were easy to access except they were only 5x5x5. I couldn't store my refrigerator in that space. It was extremely inconvenient, I had to spend money on gas to get to that location using the uhaul truck that i had rented. It was a waste of time and money. I expect my refund. I hated the experience. Very disappointed.

Terrilynn Thrush  |  Online Move In 
Évaluation :
5

Love U-Haul Thank you

Pete Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd depauw 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Poisson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bryan coghill 
Évaluation :
5

The employees are excellent

Amelia Rivera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL GARCIA CHOW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex carranza 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sixto pena 
Évaluation :
5

employees here are great!

TODD CLIFFORD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Wilksen 
Évaluation :
5

The staff here are great!

Timothy Durant 
Évaluation :
5

Angel was extremely helpful and made the entire process of renting a van so fast and easy. This has always been my experience at this location, and unless I'm too far away, it's the only location I like to go to. Merci.

ARLENE DERADOORIAN 
Évaluation :
5

It was all good

Mynka Draper 
Évaluation :
5

The staff is friendly and helpful

Amelia Rivera 
Évaluation :
5

Unfortunate that an otherwise positive experience is not as great because of bait and switch corporate tactics. In large print it says rent a van for $19,99 - there is small print about additional charges. I go through the reservation process online and the total comes to something like $32 - which I figure are the extra charges. I go to pick up van for scheduled need and find out that it is going to cost $85 for the rental. This is not even gas - that is separate! This is mileage. A rip-off but by that late time I needed to van to do my scheduled pick-up. But I know going forward NOT TO USE U-HAUL but to shop around for reasonable pricing.

Joe Petricca 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Seo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene Cruz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Yaiullo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Mbella 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro Herrera 
Évaluation :
5

Very professional and very friendly

Norman Alaporre 
Évaluation :
5

Crew were very nice to deal with. Been here before and will come again

Richard Ortiz 
Évaluation :
5

Nothing! Was sooo great. Called up to reserve a truck we needed last minute and it was ready a half hour later! Everyone at the site was lovely and accommodating! Thx!

Colleen Millen 
Évaluation :
5

Excellent

Pedro Solis 
Évaluation :
5

LOVE U-HAUL THANK YOU

Pete Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arman Galstyan 
Évaluation :
5

Great Customer Service. The man working at the fletcher (Atwater) location was very helpful and super nice. I was in and out in less than 10 minutes. My 3rd time renting a U-Haul from this location and I will definitely be back.

Lee del Rosario 
Évaluation :
5

Everyone who works at this location very nice and professional!

Mynka Draper 
Évaluation :
5

The staff is great!

Amelia Rivera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Schlamb 
Évaluation :
5

I have used your particular location at least three times. However, the new online check in system to retrieve the truck is AWFUL. It is not user friendly. There were at least three people picking up trucks and we were ALL very disoriented. Not knowing what to do or where to go. The system kept on rejecting my picture because I was wearing a hat. Difficult to use I spent an hour picking up and 45 minutes dropping off.

Margarita Wood 
Évaluation :
3

Interior of the vehicle reeked of marijuana. Seriously unpleasant. The representatiive at the location however was excellent and he should be commended for his efficient and friendly service.

James Kelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda SCOTT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Beretz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estefhany Hernandezhenriquez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael alvarez 
Évaluation :
5

Very courteous employee.

Rose Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Carlos Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky Phung 
Évaluation :
1

The computer system was down for over 30 minutes, which caused me to be late on the project I was working on. I was offered a discount and none was given at the time of return

Brian Escobar 
Évaluation :
3

SHOULD BE ABLE TO DROP OFF WHERE WE LIVE NOT DRIVE TWO HOURS MORE

Michael Diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND ABED 
Évaluation :
5

smooth pick up, easy after hours drop off, 10/10 recommend this location!

JARED SMITH 
Évaluation :
5

Both employees were very nice and helpful but I noticed they were probably overworked answering phones helping other customers, but they were very polite.

Joe Evola 
Évaluation :
3

The gas was on empty when aI left the lot. The equipment I requested was not in the van. I didn't receive a receipt so I have no idea what I was charged. 19,95 is the biggest lie I've ever seen, how do you get away with that?

Vincent Tomczyk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Moeller 
Évaluation :
5

First truck we were supposed to take out had a dead battery & wouldn't turn on. Sales associate inside was helpful and got us a new truck quickly

Jacob Fraijo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mykhailo Vdovchenko 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LU ZHANG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xyborg Laita 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Durant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Perlin 
Évaluation :
3

the first place I booked for pick up was unavailable and I had to do a last minute reschedule

Jennifer Rodriguez 
Évaluation :
5

Young guy with mustache was friendly and helpful. Tall guy with man bun supervising him was awesome as well.

Marygrace HernandezLopez  |  Premières impressions 
Évaluation :
5

The personnel did great.

Jesus Maldonado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marygrace HernandezLopez 
Évaluation :
1

All the guys there were rude and disrespectful including the manager. They told me I couldn't use the restroom. The manager was so disrespectful and Said horrible things about mom

Miguel Fuentes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn Najera 
Évaluation :
1

The location itself is great close to my home, easy to get to. The customer service representatives on site were knowledgeable, friendly, and professional. I showed up to pick up my truck rental, walked over with a U-Haul representative, and we saw the gas cap was off. Immediately the U-Haul representative knew what happened and told me I'd need to go get fuel first since this truck will most likely be empty. And he was right. Apparently at this location people siphon the fuel from the trucks throughout the night. That's ridiculous that U-Haul cannot protect their fleet of vehicles from vandals and the customers first experience is stressing about making it to the gas station, on an empty tank immediately after pickup. Tsk, tsk U-Haul.

Rachel Tabbada 
Évaluation :
5

Everything was excellent.

leonel molina 
Évaluation :
5

Love this location!! Boys here always taking care of business!! Very reliable service

Christian Serranomoreno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan Gibson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Espinoza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall Jones 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Arman Galstyan 
Évaluation :
5

Gentleman asked me about my trip and welcomed me to LA. Très bien

adrian zagar 
Évaluation :
5

Fantastic service from the team!

Aron Woertink 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerson juarez 
Évaluation :
5

Nothing the employees are excellent

Amelia Rivera 
Évaluation :
5

Associate that help me great customer service

Maria Casas 
Évaluation :
5

Very nice people at the counter

Laura Shamszadeh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA BARRIOS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAITLIN WHITE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick McGee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Antalan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Magnolo Bugarin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Melendrez 
Évaluation :
5

Nothing I’ve been getting U-Haul from angel and he’s team for a good while and everything is exceptional as always, thank you

Michael Kniazian 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard Banegas  |  Expérience générale 
Évaluation :
5

Thanks for all the help moving in boys.

Martin Singh  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin Eleniak  |  Expérience générale 
Évaluation :
5

The staff there is amazing. Regular referrals to this location because of the crew there! 

Nelson Aengus Rocha  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jessica jimenez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Ramirez  |  Expérience générale 
Évaluation :
1

I booked my storage unit online, and was planning to move in later that night. I had road tripped to LA from New York, and was relying on being able to drop all my belongings off somewhere after a week and a half on the road. An hour or so after I received my booking confirmation, I got a call from Angel at your facility saying that he "doesn't know" why I was able to book the unit online, as he had "promised it to someone." I asked him to provide a different unit for me and he could only offer units that were about $100-$150 more. I understand that sometimes online systems can glitch, but when I am a few hours away from dropping off my things and my reservation is cancelled due to an error on Uhaul's part, I would at least expect another unit to be offered to me. I then asked to be sent a cancellation confirmation for my records as I had already put my credit card info in, and I was told that Uhaul "doesn't do those." I was extremely inconvenienced by your facility and the way it was handled was absolutely not up to customer service standards.

madeline lukomski  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew luft  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNATHAN COLEMAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyson Evans  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Robbins  |  Premières impressions 
Évaluation :
5

Good uhaul storage

SEUNGWOO CHOI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis B gonzalez  |  Expérience générale 
Évaluation :
4

I gave 4 stars because of the weird layout of the indoor storage units. It was definitely a puzzle game to manage the the stairs and available moving carts, that were very helpful might i add, but I would still recommend highly and even use again if I need to. The staff there was super nice and helpful, I was always there on a Sunday so they actually got to know me quickly even though it was months between me going into my storage. I thought that was very nice_^

Salena Chavez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fresly villagran  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Morales  |  Premières impressions 
Évaluation :
5

Angel is amazing! The staff are friendly & helpful. Great customer service!

Jonathan Pessin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta Valle  |  Premières impressions 
Évaluation :
5

I wish it was 24/7 access

James Cline  |  Expérience générale 
Évaluation :
1

Upon the start of my storage unit reservation, the staff failed to tell me that access ended at 10pm, and I went at 10:15pm a few nights later to access my things in storage, but was locked out because access stopped 15 minutes earlier, so I had to change my plans the next day so that I could get my stuff. I lost time and money due to this inconvenient lack of communication from the staff. Also, when I rented a moving van and ended the storage unit rental contract, the staff processed my van rental, but neglected to close out the storage unit rental as well, so I was billed later on for the next month, even though I had already ended to reservation, and I inconveniently lost time by calling Uhaul to fix that staff member's mistake.

Nicholas Scalzo  |  Expérience générale 
Évaluation :
4

The room did not have my free lock inside and I had to go out and buy one cause the place was closed.

Salena Chavez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA MOOPOWBRAMMER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Stirton  |  Expérience générale 
Évaluation :
5

Service was great. Everyone here is so efficient and friendly.

NATALIEI RASLINA  |  Expérience générale 
Évaluation :
4

I need 24 hour access please.

David Rodriguez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt Ferguson  |  Expérience générale 
Évaluation :
3

The staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.

CHRISTINE GAXIOLA  |  Expérience générale 
Évaluation :
5

Should have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora st

robert musselwhite  |  Expérience générale 
Évaluation :
5

Very friendly and professional

Nounik Grigoryan  |  Online Move In 
Évaluation :
5

These associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.

dalton GUADERRAMA  |  Premières impressions 
Évaluation :
5

Great team at this location. Excellent customer service and always on top of things. 5 stars all day.

HADAR KLEIMAN  |  Expérience générale 
Évaluation :
2

I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that's why traps are in each unit...

Pietro Soluri  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron Valdez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa larin  |  Expérience générale 
Évaluation :
5

The friendly staff and clean facility make this facility awesome!

Debbie Story  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Kochey  |  Expérience générale 
Évaluation :
5

The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. Trish

TRISH STEWART  |  Expérience générale 
Évaluation :
5

For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Merci.

ANA MONUGIAN  |  Expérience générale 
Évaluation :
5

N/a

JOSE ROMEO FIGUEROA  |  Expérience générale 
Évaluation :
5

Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.

thomas girego  |  Expérience générale 
Évaluation :
3

I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.

Anna Conroy  |  Premières impressions 
Évaluation :
5

Friendliness is important & the entire staff; kiana, Astrid, the guys (can't recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!

cyndi DEWEY  |  Expérience générale 
Évaluation :
4

Aucun

Raymond gutierrez  |  Expérience générale 
Évaluation :
4

Merci

delores aske  |  Expérience générale 
Évaluation :
5

They made moving simple and easy.

Alyssa Michek  |  Expérience générale 
Évaluation :
5

I'm always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.

Driss Chalghoumi  |  Expérience générale 
Évaluation :
5

Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).

Ben Heroux  |  Expérience générale 
Évaluation :
5

I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew

Clark Runciman  |  Expérience générale 
Évaluation :
5

Had a great experience here. Staff was always helpful

melissa sandoval  |  Expérience générale 
Évaluation :
5

Such a friendly and helpful crew!

Derek Berger  |  Expérience générale 
Évaluation :
5

na

Rachel Sobrevilla  |  Expérience générale 
Évaluation :
1

Terrible

Tim Smith  |  Expérience générale 
Évaluation :
4

Staff was always very friendly and helpful.

donna holmstul  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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