I booked a storage unit the day before, arrived at facility, filled in the paperwork, made payment etc etc and at the end of it all they actually didn't have a free unit. Terrible service.
Henna k | Overall ExperienceSelf Storage Units in Los Angeles, CA, 90039
U-Haul Moving & Storage of Atwater Village
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Thriftee Storage Company LLC
1717 N Glendale Bl, Los Angeles, CA 90026 View Available Units
(U-Haul Neighborhood Dealer)1,7 miles from this location -
U-Haul Moving & Storage of Downtown
1836 S Arapahoe St, Los Angeles, CA 90006 View Available Units5,1 miles from this location -
U-Haul Moving & Storage of Pasadena
552 S Raymond Av, Pasadena, CA 91105 View Available Units6,2 miles from this location -
U-Haul Moving & Storage of Altadena
2320 N Lincoln Av, Altadena, CA 91001 View Available Units7,4 miles from this location
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- 4,0 - Cote moyenne des clients
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I had rented a 5x5x7 storage except the storage unit was on a second level above ground. All of the 5x5x7 were on the second level above ground. It was physically impossible to store a refrigerator and a stove on that level. The units that were on the ground floor were easy to access except they were only 5x5x5. I couldn't store my refrigerator in that space. It was extremely inconvenient, I had to spend money on gas to get to that location using the uhaul truck that i had rented. It was a waste of time and money. I expect my refund. I hated the experience. Very disappointed.
Terrilynn T | Online Move InYoung guy with mustache was friendly and helpful. Tall guy with man bun supervising him was awesome as well.
Marygrace H | First ImpressionsAll the guys there were rude and disrespectful including the manager. They told me I couldn't use the restroom. The manager was so disrespectful and Said horrible things about mom
Miguel F | Overall ExperienceThanks for all the help moving in boys.
Martin S | First ImpressionsThe staff there is amazing. Regular referrals to this location because of the crew there!
Nelson A | Overall ExperienceI booked my storage unit online, and was planning to move in later that night. I had road tripped to LA from New York, and was relying on being able to drop all my belongings off somewhere after a week and a half on the road. An hour or so after I received my booking confirmation, I got a call from Angel at your facility saying that he "doesn't know" why I was able to book the unit online, as he had "promised it to someone." I asked him to provide a different unit for me and he could only offer units that were about $100-$150 more. I understand that sometimes online systems can glitch, but when I am a few hours away from dropping off my things and my reservation is cancelled due to an error on Uhaul's part, I would at least expect another unit to be offered to me. I then asked to be sent a cancellation confirmation for my records as I had already put my credit card info in, and I was told that Uhaul "doesn't do those." I was extremely inconvenienced by your facility and the way it was handled was absolutely not up to customer service standards.
madeline l | Online Move InGood uhaul storage
SEUNGWOO C | Overall ExperienceI gave 4 stars because of the weird layout of the indoor storage units. It was definitely a puzzle game to manage the the stairs and available moving carts, that were very helpful might i add, but I would still recommend highly and even use again if I need to. The staff there was super nice and helpful, I was always there on a Sunday so they actually got to know me quickly even though it was months between me going into my storage. I thought that was very nice_^
Salena C | Overall ExperienceAngel is amazing! The staff are friendly & helpful. Great customer service!
Jonathan P | First ImpressionsI wish it was 24/7 access
James C | Overall ExperienceUpon the start of my storage unit reservation, the staff failed to tell me that access ended at 10pm, and I went at 10:15pm a few nights later to access my things in storage, but was locked out because access stopped 15 minutes earlier, so I had to change my plans the next day so that I could get my stuff. I lost time and money due to this inconvenient lack of communication from the staff. Also, when I rented a moving van and ended the storage unit rental contract, the staff processed my van rental, but neglected to close out the storage unit rental as well, so I was billed later on for the next month, even though I had already ended to reservation, and I inconveniently lost time by calling Uhaul to fix that staff member's mistake.
Nicholas S | Overall Experience