Customer Reviews for U-Haul Moving & Storage of Ayer

1 676 évaluations

79 Fitchburg Rd Rte 2A   Ayer, MA 01432
(Oakhurst St)

(978) 772-6802

Consulter la carte de l'établissement

Heures d’ouverture

  • Mon-Sat: 8 am–6 pm
  • Dimanche : de 9 h a.m. 3 h p.m.

Services dans cet établissement :

Pour nous contacter

(978) 772-6802

79 Fitchburg Rd Rte 2A
Ayer, MA 01432
(Oakhurst St)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–6 pm
  • Dimanche : de 9 h a.m. 3 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I had an issue when I was renting and that pushed back my planned deadline to move out of my unit, Arthur went above and beyond to make the situation right and help me not have to stress out. The level of customer service, understanding and willingness to work with me was outstanding and I highly recommend using this facility.

JAY WHITING  |  Expérience générale 
Évaluation :
5

It made it easier for to get to and price was reasonable.

Mary Westover  |  Premières impressions 
Évaluation :
5

Jake at the Ayer MA location went above and beyond to help us and shared useful tips for our move. He was extraordinarily professional and caring. Truly an asset to the company.

Timothy Daoust 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamelle Pigott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather O'Neill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Bigelow 
Évaluation :
5

100 % and that’s rare these days

Joseph Horn 
Évaluation :
5

The manager is a top notch guy. Ran efficiently, easy in and out rental. Storage on site. Gas nearby

Jason Gladstone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Rosner 
Évaluation :
5

The staff and manager are excellent. Nice selection of trucks, trailers and storage

Jason Gladstone 
Évaluation :
5

It was a great experience. Worked with the gentleman at the desk, he was great!

MICHAEL FITZPATRICK 
Évaluation :
5

Jake was excellent, friendly, informative, very helpful. He made phone calls to other branches to try to book a last minute installation for me. He knows customer service and even recommended looking into a documentary about the history of UHaul !!! A truly valuable employee.

Robert Christ 
Évaluation :
5

Renting a U-Haul trailer is easy and cheap. I don't need to worry if it will fit into the SUV or not.

CARL FURBECK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene Hartmann  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT COOKE 
Évaluation :
5

Staff was very professional and friendly. Merci.

Vladimir Tsitrin 
Évaluation :
5

Excellent service as always.

Lech Dudycz 
Évaluation :
5

Easy to reserve a unit online. Lock already in the unit, no need to go into the office. Fast, simple and easy.

Jennifer Cail  |  Expérience générale 
Évaluation :
5

Great service , very friendly, professional and knowledgeable

Mohammad Iqbal 
Évaluation :
5

Manager was very helpful, easy going, knowledgeable. We liked him a lot

Tom Ethier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cloe Fulk 
Évaluation :
5

Nothing ..great customer service agent...thank you.

GEORGE GRUNDHOFF 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Kaplan 
Évaluation :
5

No changes are needed. They are friendly, courteous and professional.

William Schaefer 
Évaluation :
5

He did his job efficiently and kindly

neil forde 
Évaluation :
5

Rapide et sympathique

Scott Spence 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel Dexter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Casperson 
Évaluation :
5

Staff was friendly and explained everything about Truck rental and how the Truck works.

Thanigaivel Pandurangan 
Évaluation :
3

The only van available to rent reeked like a dog kennel. I rented it but kept the windows open while driving. The seats also had a coat of dog hair. If there was another van available I would have refused this vehicle. The amount I ended up paying was high for a dirty vehicle.

susan stone  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Marchand  |  Premières impressions 
Évaluation :
5

Well spoken, well mannered, quick & efficient service.

RANDY KAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Fullerton  |  Premières impressions 
Évaluation :
5

Authur has one of the best run uhaul locations in the northeast. Always helpful and accommodating. He is the man.

Travis Cook  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Milano 
Évaluation :
5

Arthur in Ayer Ma couldn't be a better representative!!! He is extremely helpful, personable and knowledgeable in all things Uhaul. He even offered to help me in the future for any of my hauling needs from anywhere in the country. They don't get any better than that!

James Hunt 
Évaluation :
5

The staff was extremely kind and helpful, the facility was well-maintained and as expected, the office hours, access hours and security are all superb and the price + insurance price is fair. Would highly reccomend this location.

Jessica Bonds  |  Premières impressions 
Évaluation :
5

Every employee I had an interaction with was very helpful. The upgrades of the new doors and locks was fantastic. Overall a great experience

Linda Reynolds  |  Expérience générale 
Évaluation :
5

I've had many experiences with U-Haul over the years. This by four was the best experience I've had in my 60 years with U-Haul. You should have more managers like Arthur, he shows compassion and caring that's not normally shared by other folks in any Industry. if I ever need to use U-Haul again, I will only go to the U-HAUL facility in Ayer.

James Aguirre 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murray Clark Jr 
Évaluation :
5

Excellent service both pick up and return of truck

Ronald Russo 
Évaluation :
5

The two young men who helped me could not have been nicer. They were extremely personable and knowledgeable.

Christopher Fortson 
Évaluation :
4

Keep up the good work at ayer ma

Brad Marriner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY IANNUZZI  |  Premières impressions 
Évaluation :
5

Arthur -amazing energy ,excellent customer service .asset to your company

BRUCE CAMPBELL 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike Close 
Évaluation :
2

My unit was opened, lock replaced, and items rearranged without my prior knowledge. This was due to work that needed to be done for some reason. Regardless of terminology in the contract I should have been informed by phone at some point. The replacement doors had been sitting in the roadways for weeks and there was ample time to alert every unit holder of changes. Imagine my surprise when I roll in to unload a truck to not be able to open my own lock.

MICHAEL BOMBARDI  |  Expérience générale 
Évaluation :
5

Perfect service as is, no need to do anything.

Libor Vojkovsky 
Évaluation :
4

Arthur is great

Jacob Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN EGAN 
Évaluation :
5

The person I talk to was great his name was Arthur was so friendly and very knowledge able of the u haul business answer all question with a smile really enjoyed talking to him

Joe Bradish  |  Premières impressions 
Évaluation :
5

The experience was terrific. Very well run establishment!

Jason Gladstone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Welsh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Frieden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Pierce  |  Expérience générale 
Évaluation :
3

I was not aware that when I picked up the truck (and decided to use my own insurance for coverage) that I was going to get text and a walk through of the vehicle and any previous damage that had been noted. And then been given an opportunity to point out any unnoted damage before I took the vehicle. The person checking me in should have walked out to the truck with me and instructed me to check my texts so that I could check in this damage. That step was flustered and I did not like that experience at all.

Eric Prechtl 
Évaluation :
3

The truck was lower on gas than I was told it was. The tank was on empty and I had to get gas before I could start my job. I returned the truck with a quarter of a tank of gas and was charged extra as if I was returning it with less. The worker falsified the amount of gas the was in it when it was picked up. This was beyond stressful to me. It was only a few dollars but the untruth really was unsettling to me. I will not use this location ever again.

Dodielynn Huckaby 
Évaluation :
5

I had an excellent experience using this u haul facility. Every team member and the site manager was very helpful and guided me through my 2 year process smoothly.

testertroy Emerson  |  Expérience générale 
Évaluation :
5

Disappointed on size of unit. Wish I was able to rent a larger unit.

Elizabeth Caldwell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Fallon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Sullivan  |  Expérience générale 
Évaluation :
5

Manager was pleasant and explained everything in an easily understandable fashion. I will definitely use this U-Haul location again and recommend it to friends.

warren diesl 
Évaluation :
5

The staff was very knowledgeable in every way Number 1 in my book

RONALD CORMIER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Bridges 
Évaluation :
1

Trailer was ion rough shape, fenders were very banged up and dented. Floor was buckled. Was filled with trash when I picked it up. Was charged an extra $20 for dropping it off after hours after I clearly told them I would be doing that. Fee was never mentioned once. Spoke to the general manager and he was very rude about it. I have been renting U-Haul trailers for years and never once charged an extra fee for dropping it off after hours. I will never return to this location and will explore other options for trailer rentals moving forward because of how this situation was handled.

Brian Chandonnet 
Évaluation :
5

The staff and Manager were exceptionally helpful as we are senior citizens. All our needs were taken care of, gracefully, and with heartfelt human interaction.

Constance Raymond  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seila Klot 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin mcguffy 
Évaluation :
5

Super friendly staff and convenient

Dean Osborne  |  Premières impressions 
Évaluation :
5

Professional and friendly costumer service ( Arthur) was above and beyond any expectations A+++++ for this location and management

Alejandro Diez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Linzey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE CAMPBELL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Briana Buss 
Évaluation :
5

Very nice people (I should have taken their names) at the Ayer location! They were an absolute pleasure to work with to rent a van.

Laura MacDonald 
Évaluation :
5

The best U-Haul in my experience.

Lech Dudycz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Steeves 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Bowie 
Évaluation :
5

Uhaul is the best storage, truck rental and moving supply store with convenient locations and great staff. Thank you for making moving easier for all!

Jason Gladstone  |  Expérience générale 
Évaluation :
5

Arthur provided outstanding service!

Scott Kessloff 
Évaluation :
5

Arthur is the absolute best! He was so helpful and efficient. Renting from this place was super easy. I would drive further just to rent from Arthur's location. He was so friendly and knowledgeable and helped us with the rental both picking up and dropping off. Could not have had a better experience!!

beth henderson 
Évaluation :
5

Arthur is delightful, knowledgeable and extremely helpful. There was just one storage unit left and it is just the size we need. This location is close to our new residence.

Robert Keane  |  Premières impressions 
Évaluation :
5

Arthur was excellent. Friendly and helpful and able to help very quickly with the checkout process even though he was the only one in the location. Would highly recommend!

Marsha Steverman-Meech 
Évaluation :
5

Arthur was so helpful and accommodating. The compound and unit were clean and well maintained. Would definitely use this storage location again!!

Melinda Graham  |  Expérience générale 
Évaluation :
5

Not much. Excellent service!

Jeff Ashe 
Évaluation :
5

Arther was super nice and made sure I had everything I needed. Will be back!

Cameron Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Manseau  |  Expérience générale 
Évaluation :
5

Awesome manager Sunday morning.

David Thom 
Évaluation :
5

This Uhaul perfect. On site storage and a 24 hour gas station nearby.

Jason Gladstone 
Évaluation :
5

Nothing everything went well...

IVAN MIRANDA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Ingalls 
Évaluation :
3

Was expecting to be open till 7PM, only open till 6PM. Self check-in was difficult, the app is not smooth. Please standardize hours of operation across country.

Peter Lundstrom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Torgerson 
Évaluation :
5

Arthur was extremely helpful and incredibly entertaining. I have owned many storage units before, and this was the most friendly and professional experience I have had thus far.

JAY WHITING  |  Premières impressions 
Évaluation :
5

Nothing -they where great 👍

BRUCE CAMPBELL 
Évaluation :
5

This is a great location. Lots of equipment and supplies. Good # of storage units and more units being built.

Jason Gladstone 
Évaluation :
5

Thank you ,

DAEHUN JEONG 
Évaluation :
5

This is a very well run storage warehouse with renovations and upgrades in the works. Thank you Arthur

Jason Gladstone  |  Premières impressions 
Évaluation :
5

This is a very well run storage warehouse with renovations and upgrades in the works. Thank you Arthur

Jason Gladstone  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debora Rivera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Gonsalves 
Évaluation :
5

The Manager really cases about his customers and takes pride in maintaining the property. He was very helpful and considerate during the few years I rented a vehicle spot for my snowmobile trailer. Great job! Thanks, Mark

MARK GAETZ  |  Expérience générale 
Évaluation :
5

Arthur was very helpful and friendly. He was knowledgeable about his work and the units. He showed me the code boxes and where my storage unit is.

Alexis Tavano  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Gaines 
Évaluation :
5

Excellent service management seems personally invested in doing a good job

MARK DICICCO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen Wilson  |  Expérience générale 
Évaluation :
5

Gentleman at the Ayer, MA location has been extremely helpful as well as courteous and friendly.

Michael Burke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Libor Vojkovsky 
Évaluation :
4

The worker was very busy and unable to finish everything before closing so he said to leave everything and he would take care of it all in the morning for me. Very helpful and kind.

Joshua Rumple 
Évaluation :
5

Good location, perfect service. Arthur found me discounts I did not know i was eligible for, so two thumbs up !

Ravi Shrivastava  |  Expérience générale 
Évaluation :
5

Not a thing. It was fantastic and very easy.

Deborah Kaegebein 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laure Close 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce papazian 
Évaluation :
5

Very friendly and helpful. Easy pick up and drop off, made the moving process that much nicer!

ShuLan Holmes-Farley 
Évaluation :
5

The woman who worked there was very nice and helpful to work with.

patricia Darling 
Évaluation :
5

The only problem we had with the vehicle was the windshield wipers didn't work properly and if it hadn't rained we wouldn't have know there was a problem. We did report it when we dropped the van off.

Maria Testa 
Évaluation :
5

great experience !!

paul lanao 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aly Racca  |  Expérience générale 
Évaluation :
5

Arthur is a great help and made the move super easy

Jamelle Pigott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Alanoly 
Évaluation :
5

Great staff , clean and well run place.

William Burke Jr  |  Expérience générale 
Évaluation :
4

The lady at the counter was excellent. Very professional and very helpful.!

JOSE MERCADO 
Évaluation :
4

As I stated before, it's quite a distance from my house which was not ideal. However, the 3 men who came were very good. They were efficient, capable, and very pleasant to work with. A good team effort. Thank you. Betsy Hannula

Betsy Hannula 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda Graham  |  Online Move In 
Évaluation :
5

Staff is extremely helpful and nice.

Brenda Watts  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karla Bigelow 
Évaluation :
5

We always have a great experience renting from the Ayer Uhaul location. I believe the manager is Arthur Dulong and he's a great manager. He was training a new employee when we picked up our truck; he was patient and praised the employee, something I appreciate in a manager.

Elizabeth Flagg 
Évaluation :
5

Great customer service and support.

Jerry Fumba  |  Premières impressions 
Évaluation :
5

Very helpful staff ,great place to do business with.

wendy trotter  |  Expérience générale 
Évaluation :
5

Arthur and Denise were amazing! All the equipment was well maintained and clean and the customer service was exceptional! Would recommend a thousand times over.

ROXY WEBER 
Évaluation :
5

Simple straightforward rental. Helpful and knowledgeable staff.

Ravi Shrivastava  |  Premières impressions 
Évaluation :
5

Do not change anything! Everyone was so friendly and helpful, would recommend to everyone!!!

ROXY WEBER 
Évaluation :
5

Arthur DuLong does an outstanding job! He is friendly, professional & knowledgeable.

Don Osmer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Zoller  |  Expérience générale 
Évaluation :
5

Staff couldn't have been more professional and helpful. All around good experience.

JOSHUA TOWNE  |  Premières impressions 
Évaluation :
5

The manager in Ayer is excellent! Always helpful and available.

Rose Jones  |  Expérience générale 
Évaluation :
5

Arthur is an absolute gentleman. He takes pride in his job and was a pleasure to deal with during my rental. He was always responsive to any questions I had and would go out of his way to help me in any way he possibly could. I have been to other u-haul stores in the past where you get treated like dirt but Arthur always treated me and other customers with respect!! I would recommend u-haul of ayer ma to anyone!!

Greg Vogel  |  Expérience générale 
Évaluation :
5

This was our second rental from this location. We were as pleased as the first time. They are awesome!

Paula Marks 
Évaluation :
3

Overall experience personal storage unit was secure. Staff was always very helpful and polite.

Julie Oldenquist  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Martin 
Évaluation :
5

Arthur was fantastic. He was extremely knowledgeable, responsive and professional. We were genuinely very pleased with our overall experience and would recommend using the Ayer, MA U-Haul location based.

Don Osmer 
Évaluation :
5

Excellent service, Arthur is awesome!

Subir Goswami 
Évaluation :
5

Excellent customer service and very courteous.

Dawn Barr  |  Expérience générale 
Évaluation :
4

Arthur was very professional and pleasant to deal with. Will definitely make this my default u haul destination. Will let family and friends know too.

Jackson Kanyiri 
Évaluation :
5

Arthur is a credit to the U-Haul brand, and his managing skills should be the company model.

Dale Desmond  |  Premières impressions 
Évaluation :
5

I stored my motorcycle at this facility for the winter (2022-23)...the storage unit was perfect for my needs. I am planning to use this facility for the same purpose next winter as well. Customer service was awesome. Arthur, the manager, was especially helpful, accommodating and friendly. Merci.

Mary C Iannuzzi  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Salmeron  |  Premières impressions 
Évaluation :
5

The rep at our drop off location was also helpful and made the whole drop off process very seamless.

Greg white 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK PAU  |  Expérience générale 
Évaluation :
1

My RV storage experience at the Ayer MA facility was both good and quite bad: GOOD: the site manager Arthur Dulong was always exceptional -responsive, helpful, pleasant and professional in all respects. He was also responsible for several site upgrades, including lighting and video camera improvements. BAD: after YEARS as a steady customer, we were evicted, by regional manager Josh Alexander, because he wanted to ban all vehicle storage so he could install old U-Haul truck bodies as additional storage units. 1. I'm an 81 year local Ayer resident who can't store his well maintained, actively used, full insured and registered 26 foot RV at my "over 55" condo due to association rules. 2. We always used credit card auto-pay so payment were ALWAYS on time. 3. There are no RV storage options within a half hour's drive, and few beyond that.. 4. The location was close to propane, food stores, parts supplies and maintenance shops allowing me to buy and support our local Ayer merchants. 5. My detailed 4/27/2023 e-mail, citing the above, to regional manager Josh Alexander requesting reconsideration has gone unanswered as of 5/16/2023 in sharp contrast to the professionalism experienced from site manager Arthur Dulong. 6. We had to re-locate to a distant alternate storage location that does not have a "live-in" site manager and is isolated from the services available in An Ayer. Needless to say this was an unfortunate and suddenly unpleasant U-Haul experience, especially so given the great experience we enjoyed with Mr. Dulong whom we would continue to have liked to work with.

John Cadigan  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Max Arany-metz 
Évaluation :
5

The service was excellent. Communication was clear, concise and friendly.

david rich 
Évaluation :
5

Person in charge was the best from Brighton to ayer the best

James Delleville  |  Premières impressions 
Évaluation :
5

Great guy there, they're hard to find don't lose this guy. Great worker very polite

Fran Dolan 
Évaluation :
5

Arthur was very helpful and friendly, he made the process very easy.

wendy trotter  |  Premières impressions 
Évaluation :
4

The staff is friendly and helpful.

Anne Amison  |  Expérience générale 
Évaluation :
5

Extremely pleasant and helpful. Very efficient. WIil definitely use this location for next rental!

Edward Gleason 
Évaluation :
5

Most importantly to me, kind, courteous, and helpful. Facility was very clean and everything presented in a professional manner!!!

James Terrio  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Schneiderbauer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Flavin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zheyuan Li 
Évaluation :
4

I didn't get a lock in the unit. The office just locked up for the night. Arthur opened the door and happily gave me a lock.

Timothy Grant  |  Premières impressions 
Évaluation :
5

Overall a great experience. The staff was friendly and efficient, getting me in and out quickly. Would definitely recommend and will look to use this location again in the future.

David Priddle 
Évaluation :
5

All of the staff in the Ayer facility especially the manager Arthur Dulong treated me well and professionally. Arthur Dulong should get a substantial raise. He went above and beyond for me. I would definitely use the Ayer facility again.

Leslie Tyler  |  Expérience générale 
Évaluation :
5

The staff are really nice and friendly. The location was good for me.

Edna Mello  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah O'Brien  |  Expérience générale 
Évaluation :
5

Units are clean, protected from the elements and free of critters like mice. I highly recommend for all your storage needs at a reasonable price.

Theodore Oakley  |  Expérience générale 
Évaluation :
5

Arthur is a wonderful asset to UHaul - Conscientious, hard-working, pleasant to work with, gets the job done.

Charles Sennott  |  Expérience générale 
Évaluation :
5

Arthur was extremely helpful. Thank you

Roy Mugabi  |  Expérience générale 
Évaluation :
4

Very efficient and convenient to where I live

Joseph eubanks  |  Premières impressions 
Évaluation :
5

Arthur was very helpful & friendly during the process of obtaining a truck and storage unit.

Greg Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter O'Clair  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby Smith  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Cruz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Doyle  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitch Therrien  |  Online Move In 
Évaluation :
5

Everyone was fantastic!! Arthur took good care of us! We will definitely recommend and come back if needed!!

Eileen Ordway  |  Expérience générale 
Évaluation :
5

The manager is a great guy that goes out of the way to make a great experience. Will definitely be using this location again.

Todd Larsen  |  Expérience générale 
Évaluation :
5

Arthur was very helpful from setting my account up to closing it out. He was professional but friendly. The storage unit was clean and ready for use. I have used this uhaul on several occasions and would do so again if the need arises.

bette dignard  |  Expérience générale 
Évaluation :
5

After I got checked in and started my inspection of the truck. I noticed the passenger mirror and head light were damaged. I went back in and she set me up in another truck and made very quick work of getting me on the road

John Elliott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Harnois  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN MEUSE  |  Expérience générale 
Évaluation :
5

I would definitely use u-haul again, but due to the thoroughness and concern shown by Arthur, I'm afraid I would be let down anywhere else due to the excellent service that he provided. A huge success!!

John Forestell  |  Expérience générale 
Évaluation :
5

Arthur Dulong the manager was extremely helpful and friendly. Went above and beyond to help. Will definitely come back again!

John Elliott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Goodwin  |  Expérience générale 
Évaluation :
4

Arthur was very helpful during the sign up process and was kind and professional. I had a problem the next day and he was there to help. He even remembered my name. That's good customer service.

bette dignard  |  Premières impressions 
Évaluation :
5

Great job, well done 👍👍

DAVID ALVAREZ  |  Expérience générale 
Évaluation :
5

I have never had such an easy and problem free moving and storage unit experience, the young man running the office was extremely helpful, he explained everything and was very thorough, he was what made this a hassle free and truly worthwhile, Uhaul is lucky to have this man representing your company!!

John Forestell  |  Premières impressions 
Évaluation :
5

Best customer service at the Ayer location !!! Goes above and beyond to ensure customer satisfaction

Karen Sechiari  |  Expérience générale 
Évaluation :
5

The staff was very friendly and attentive. He really did a good job.

Edna Mello  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAYSON HEMMINGER  |  Expérience générale 
Évaluation :
5

Representative goes above and beyond, very polite and friendly

Alex Cadman  |  Premières impressions 
Évaluation :
5

I like it cause it's away from traffic and the area seems secure. The staff was friendly and seem to care . My belongings are secure and every time I go everything is clean.

Heraclio Natal  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID PEDERSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Burke Jr  |  Premières impressions 
Évaluation :
5

Everything was great Author was awesome

Juliette Ringkamp  |  Expérience générale 
Évaluation :
5

I found the staff to be both personable and professional. Any questions brought up or requests for service were answered in a friendly, satisfying and expedient manner.

Connor Boyle  |  Premières impressions 
Évaluation :
5

The manager, Arthur Dulong, was courteous, friendly, helpful, and very informative. My son was with me and Arthur answered all our questions. I look forward to putting my things in storage in Ayer. The moving in experience helped me be less apprehensive about the move I am making and Arthur played a big part in achieving that.

Catherine Anderson  |  Premières impressions 
Évaluation :
2

Place needs a lot of work. Gate is broken. Storage door needs a lube job. Gasket @ bottom of door is dried out and broken. Got a good price.

Mike Mancini  |  Premières impressions 
Évaluation :
5

Arthur was so wonderful and helpful when it came to choosing and renting a storage space. We're very happy and would love to recommend the space.

Dalilah Degen-Portnoy  |  Premières impressions 
Évaluation :
5

Arthur was extremely helpful in setting up my storage. He did a great job!

Jim Bures  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pravin Rahatekar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Moore  |  Expérience générale 
Évaluation :
5

Arthur Dulong, General Manager in Ayer, MA was exceptional. He was very professional as well as very helpful. Great guy to deal with.

Ramachandran Chandra Sekhar  |  Premières impressions 
Évaluation :
5

Mgr. Arthur was extremely experienced, accomodating, and Flexible. Everything was smooth, fair, even free spring water was provided in the hottest most prolonged heat wave in mass. history. Trucks were almost always available to rent when needed!

Rob Dentler  |  Expérience générale 
Évaluation :
5

Arthur was very helpful and professional, would definitely recommend uhaul.

Brett Higgins  |  Premières impressions 
Évaluation :
5

Arthur is the best!

Vimal Narepalepu  |  Expérience générale 
Évaluation :
5

I have used other u-haul locations before, some quite good, others not so good. This location is the best!! Thanks!!

Todd Larsen  |  Premières impressions 
Évaluation :
5

Arthur, the General Manager of the facility, is truly wonderful, cooperative and very kind. He made sure we had all the help we needed. Thank you, Arthur!

STEVEN LEE  |  Expérience générale 
Évaluation :
5

Office manager very effective and friendly!

Pamala mulligain  |  Expérience générale 
Évaluation :
5

Very helpful and pleasant.

BETTY ALLEN  |  Expérience générale 
Évaluation :
5

Arthur is awesome! He went above and beyond to provide the best customer service! Thank you, Arthur!!

Elizabeth Stocks  |  Premières impressions 
Évaluation :
5

Arthur Dulong is a fantastic manager with superb customer service. He has amazing experience and knowledge!!

Michael Anderson  |  Premières impressions 
Évaluation :
4

Likely to use again if necessary

David Hanley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Nichols  |  Expérience générale 
Évaluation :
5

Arthur was amazing !!!

John Cashman  |  Premières impressions 
Évaluation :
5

You were very helpful just to change the unit as someone else had l477 the lady was very helpful doing and giving me a better unit . Merci

Beverly Partridge  |  Premières impressions 
Évaluation :
5

Convienient, safe, secure, dry, Did not see rodents or droppings. Freindly workers.

Robert Chamberlain  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra McLaughlin  |  Expérience générale 
Évaluation :
5

Their office staff was helpful and friendly. I would definitely recommend them to anyone in need of extra storage.

tammy padden  |  Expérience générale 
Évaluation :
5

I only moved out because I moved into a bigger place. I was between places and living with friends when I rented the storage. I now am renting my own place which is a half a house. I don't need the storage anymore. I was treated very well and I will come back if I ever need to. Thank You for your great service Stephen Quinn

Stephen Quinn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cori ODonnell  |  Expérience générale 
Évaluation :
1

Arthur DuLong is one of the kindest human beings I have ever met. He went above and beyond to help me out I can't say enough how much I appreciate him. If I ever had a business I would definitely want Arthur to be a part of it It's nice to know that people like Arthur exist

Margaret Devane  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mcquaid  |  Expérience générale 
Évaluation :
5

Friendly staff always ready to make things easier for me.

Stephen Wentzell  |  Expérience générale 
Évaluation :
5

Author was amazing! Give him a raise.

ELDRED ALLEN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Colton  |  Expérience générale 
Évaluation :
5

Rep was quick and helpful

karen tuck  |  Premières impressions 
Évaluation :
2

I went to U-Haul yesterday. I was assigned unit D166 which did not close completely when locked. I called the Ayer phone number which bounced to an off-site operator who said she would send a message to Ayer. I wound up going back to the office and getting assigned a new unit which worked fine. This is not a "Below Average" rating for the Ayer site, but for the system set in place when there is an issue. Otherwise, the Ayer site is "Excellent!"

Stephen Wentzell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter O'Clair  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas Mandigo  |  Expérience générale 
Évaluation :
5

Professionally well run company that met all my storage needs. Thank you Arthur. Steve Wentzell

Stephen Wentzell  |  Expérience générale 
Évaluation :
5

Arthur is professional, knowledgeable, and pleasant to work with.

Charles Sennott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilbur Stutler  |  Expérience générale 
Évaluation :
5

Both staff members I interacted with (Arthur and Aaron) were very friendly and helpful. Minor issue with unit was some sand packed in corners which made shutting door flush with concrete difficult. Was able to sweep/scrape with small broom I happened to have and then close.

JOAN SMITH  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt Fraczkowski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden Smith  |  Expérience générale 
Évaluation :
5

Amazing staff super friendly and helpful. Aaron and Arthur are both amazing!

Samantha Clark  |  Expérience générale 
Évaluation :
5

Great place and service.

robert jobin  |  Premières impressions 
Évaluation :
5

I really appreciate the easy access using the PIN code because I didn't always have with me. My storage room was always dry, rodent and insect free.

STANLEY RUSHEFSKI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather O'Neill  |  Premières impressions 
Évaluation :
5

The service was beyond expectation.

Stephen Quinn  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Wentzell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny Fullen  |  Expérience générale 
Évaluation :
5

Arthur Dulong was simply amazing!! So helpful thru my whole process! Would recommend anyone to go to that uhaul location!

Patricia Vranick  |  Expérience générale 
Évaluation :
5

And thank you very much once again thank you U-Haul for being there when needed and attendant who took care of me thank you

GEORGE VERMETTE  |  Premières impressions 
Évaluation :
5

Arthur went way above expectation. He did a great job securing and handling of our 3 U-boxes. During hot/humid days, loading our storage unit,he gave us bottles of water. Arthur is very friendly and helpful. Thank you Arthur!! Bruce & Linda

BRUCE MILLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Barry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE RODRIGUEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS FOYE  |  Premières impressions 
Évaluation :
4

Staff very pleasant and helpful !

Pamala mulligain  |  Premières impressions 
Évaluation :
5

Arthur who runs the place is the best

Russell Anderson  |  Expérience générale 
Évaluation :
5

Arthur and his staff are always very helpful and accommodating. I would recommend Ayer Uhaul to anyone needing a storage unit. I can't say enough nice things about Arthur, he's a pleasure to work with.

Brittany Allan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA NUNEZ  |  Premières impressions 
Évaluation :
5

Arthur Dulong was a life saver! On Thursday, we were mid-move using Pods and ran out of room, and needed to close on our house sale Friday. Friday morning, Arthur found us three 5x10 storage units and a 10ft box truck to allow us to empty the house in time. Without his extra effort, we would have had to delay closing by a week due to the holiday weekend.

Lucien Grise  |  Premières impressions 
Évaluation :
5

Arthur was incredibly pleasant and helpful throughout the period that I was renting a unit there. If and when I need a storage unit again in the area, I'll be a return customer. Merci!

Jennie Davison  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat Kelly  |  Expérience générale 
Évaluation :
5

very helpful and freindly staff would definitly use again. Merci

Ken Gerace  |  Expérience générale 
Évaluation :
5

The staff knew the business really well and was friendly and very helpful. We were so impressed.

Nai Lin Cheng  |  Premières impressions 
Évaluation :
5

I cannot say enough good things about Arthur Dulong. He was enormously helpful in many ways, his knowledge of this business and HOW to treat a customer is impressive. THATS how you create good word of mouth and draw new clients and maintain a loyal base. He should teach a class on customer service.

Arlie Shumate  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget Bissell  |  Expérience générale 
Évaluation :
5

Amazing customer service from Arthur!

Samantha Clark  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

BRUCE MILLER  |  Premières impressions 
Évaluation :
5

Staff is always knowledgeable, friendly and prompt.

Penny Fullen  |  Premières impressions 
Évaluation :
5

Arthur Dulong deserves all the accolades. He consistently went above and beyond to help us both with our move in, and our move out, of Massachusetts. From arranging for us to have access to our U-boxes to mitigating leaking in our unit, Mr. Dulong handled our needs and concerns with the utmost professionalism and courtesy. When we realized we were going to be moving out of MA, he was most helpful both in terms of acquiring U-boxes on short notice as well as facilitating our quick move out of our unit. Throughout this stressful move, Mr. Dulong was a pleasure to work with and truly went out of his way to help us in any way possible.

Janine Schenck  |  Expérience générale 
Évaluation :
5

The guy that runs the uhaul is outstanding.

Russell Anderson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID PEDERSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Marshal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Snyder  |  Expérience générale 
Évaluation :
5

Arthur was fantastic!

Everett Kimball  |  Premières impressions 
Évaluation :
5

Arthur DuLong Was great we have been customer at this site for many years and the last year with Arthur had been the best Thank you Will Bergmann

William Bergmann  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW ALTSMAN  |  Premières impressions 
Évaluation :
5

Our stuff came out the way it went in. What more could you ask?

Dianne Wilson  |  Expérience générale 
Évaluation :
5

The guys who help me was cool and respectful and he looks for way to help u out I Recommend

JOSUE RODRIGUEZ  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivan Mimms  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Favreau  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa Zoller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat Kelly  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduard Jackson  |  Premières impressions 
Évaluation :
5

Probably the nicest “salesperson “ I’ve ever dealt with.

Windy Sweeney  |  Premières impressions 
Évaluation :
5

The manager of this business has great customer service skills.

Mary Metzger  |  Expérience générale 
Évaluation :
5

Arthur is GREAT!!

CHRISTOPHER LANGFORD  |  Expérience générale 
Évaluation :
3

Doors are ruff. Weather looks like it will age storage product

George Beaudette  |  Premières impressions 
Évaluation :
5

love it, I would consider to have more buiness with U-hual

Junchi Peng  |  Premières impressions 
Évaluation :
5

Arthur was extremely helpful.

Malcolm Carley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Green  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon King  |  Expérience générale 
Évaluation :
5

Arthur was great, extremely helpful!!

DAVID BEAUCHEMIN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william reed  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel E Markels Webber  |  Premières impressions 
Évaluation :
5

Arthur went above and beyond to be helpful. The unit we had was the perfect size, located for easy access. I would highly recommend them for your storage needs.

Jackie Esielionis  |  Expérience générale 
Évaluation :
3

The rental unit was not 'broom clean' obviously not swept out recently and the bait unit looked old. The door was extremely difficult to open and close, it may even be damaged or 'off the track'. I will be asking for assistance when I return. UNIT C 84

Delia Windwalker  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eileen Ordway  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Pare  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya Bergen  |  Online Move In 
Évaluation :
5

I have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don't try to think you could pull the wool over his eyes. Keep in touch. He will work with you

Michael Fitzgerald  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Whitney  |  Premières impressions 
Évaluation :
5

Found the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facility

LINDA CALISTO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Kelly  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Henry Favreau  |  Premières impressions 
Évaluation :
5

Arthur was wonderful kind and knowledgeable with all of it

Shirley Alo  |  Expérience générale 
Évaluation :
1

I booked the unit online. When I arrived, I used the access code to enter the facility but when I arrived at the unit, there was already a lock on the unit that I was supposed to be renting. Because I was moving in after hours there was no on to contact to remedy the situation. I therefore had to rent a unit at another facility farther away, incurring additional mileage charges for the truck I was renting. The manager has since credited my account (pending).

E Hiser  |  Online Move In 
Évaluation :
5

Arthur and his staff members are truly EXCELLENT at their jobs and have cleaned up the Ayer UHaul location significantly. They addressed all my issues promptly, were easy to get in touch with and are all pleasant and friendly to customers. They provide 5 star customer service! Thank you for all your help!

AUBREY KRIEGER  |  Expérience générale 
Évaluation :
5

Very friendly staff, very helpful in the office and then showing us how the locking systems work.

Perry Goldstein  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william reed  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilly Holmes  |  Premières impressions 
Évaluation :
5

Arthur took good care of us.

Dianne Wilson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID POLSEY  |  Expérience générale 
Évaluation :
5

Great service.

Earle Young  |  Premières impressions 
Évaluation :
5

I was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, Corey

COREY DOWD  |  Expérience générale 
Évaluation :
1

Sold my unit on accident and have done nothing to rectify it or pay us anything for the money they made from a completely paid up unit

Iesha Worthy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Ingle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn Dabritz  |  Expérience générale 
Évaluation :
5

Arthur was great to work with. Even while having systems issues he was professional and calm. Helped sort out a solution and got me on my way. Reached out when everything was completed and the corporate computer issue was solved.

Jeff Causey  |  Premières impressions 
Évaluation :
5

We had a very good experience with the worker there when we came to rent a unit. He went out of his way to help us with a problem. Thank you! Great customer service is always appreciated and remembered.

Carole Redden  |  Premières impressions 
Évaluation :
5

Fabulous office staff. Was super helpful, polite, and went above and beyond to make this a great experience.

Kim Defreitas  |  Expérience générale 
Évaluation :
5

Arthur and the guys at Ayer location were great and I would recommend to any friend.

James Hale  |  Premières impressions 
Évaluation :
5

I never had to really interact with staff, as I was just renting a storage unit for some belongings that I didn't have space for at home. When I did interact with staff, they were always friendly and helpful. I no longer needed the unit, but if I ever find myself needing another, I'll be back.

KAYLA CREAMER  |  Expérience générale 
Évaluation :
5

Arthur was absolutely amazing to work with. He was professional, courteous and his excellent customer service skills above the rest! That was truly appreciated. Thanks again

Marie Dumas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna McNicholas  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Kalil  |  Premières impressions 
Évaluation :
5

This was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .

SETH FOSTER  |  Premières impressions 
Évaluation :
5

The service man was very personable and helpful. He knows his job and did it very well taking me through every step making sure I understood all the steps to access my unit

Kenneth Gerace  |  Premières impressions 
Évaluation :
4

Because it is outside, people should be encouraged to cover their items with a tarp. Everything got covered in thick spider webs and pollen. Everyone in the office was wonderful and so helpful!

Kathryn Hill-leatherdale  |  Expérience générale 
Évaluation :
5

Great storage unit and great location! If we deploy again from here will definitely use you guys again!

TREVA BROWNE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE FRAUMENI  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Metzger  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Conner  |  Premières impressions 
Évaluation :
5

The staff was always prompt and professional.

Jeffrey Demers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THY CHAN  |  Expérience générale 
Évaluation :
5

Author is a very professional young man we enjoyed working with him very much

William Bergmann  |  Premières impressions 
Évaluation :
5

Arthur was very helpful! He explained in detail the different size units and the cost associated with them. Showed me how to work the gate card personally and explained everything in depth so I didn't leave with questions. He was very friendly and professional and I recommend this place to everyone!

Tiffany Price  |  Premières impressions 
Évaluation :
5

Even during this Covid 19 crisis the staff was attentive, and implemented appropriate safety procedures.

ELIZABETH WHITNEY  |  Expérience générale 
Évaluation :
5

We were at the Ayer facility recently on March 18. Arthur, the sales representative was simply amazing! He was very professional, attentive and courteous. He was knowledgeable and attended to all our renting and storage questions and needs. He treated us with respect and made us feel like valued customers. We were all quite impressed! He is definitely a star employee in our eyes. Thanks Arthur!!

Marie Dumas  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL BOUDREAU  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE FRAUMENI  |  Premières impressions 
Évaluation :
5

I have always been treated with the utmost respect at this facility, the Staff really tries to help out when they can, you have a really awesome staff thank you Samantha Gram

SAMANTHA GRANT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Elderd  |  Expérience générale 
Évaluation :
5

Great rates and great service along with a clean and dry unit. Can't ask for more.

Theodore Oakley  |  Expérience générale 
Évaluation :
3

Gates were always open. The card access box was usually blocked by a trailer or truck

Jeff Royds  |  Expérience générale 
Évaluation :
4

I had of me and one day when I was there smelled like liquor problem living in one of the units come over when the unit was open it was obviously to look inside to see what was in there so security is

Timothy Sheahan  |  Expérience générale 
Évaluation :
5

Awesome experience with the employee at check in and it surely made our packing the truck, driving two hours to a storage facility a lot easier and pleasant!!! Great laughs and customer service!!!

Samantha Barthelmess  |  Premières impressions 
Évaluation :
5

The facility has been very good for me I no longer need it as well for now call you if I need it again

George Martin  |  Expérience générale 
Évaluation :
5

Awesome

Troy Lenhart  |  Expérience générale 
Évaluation :
5

The rows could use a re-paving, 4” cracks in pavement make it hard to drive a truck smoothly through the rows at any speed. a school bus just outside my unit made it impossible to back up to the unit

ryan williams  |  Expérience générale 
Évaluation :
5

Bye George, it was great doing buisness with you. Thanks for all your help. Pat Kennedy

PATRICIA KENNEDY  |  Expérience générale 
Évaluation :
5

Great value and customer service. Thank you George Whitney.

Stephen Turner  |  Expérience générale 
Évaluation :
1

Too many problems. Not enough space to provide feedback

Lisa Daigle  |  Expérience générale 
Évaluation :
3

I rented one of the few units that was not protected by a gate, yet still had to pay the same price as other units that were. The owner seemed annoyed whenever I went in & was not friendly or helpful.

JEANNE DISANTO  |  Expérience générale 
Évaluation :
4

Staff is very attentive and helpful to your needs.

Salvatore Ippolito  |  Expérience générale 
Évaluation :
5

well worth the use

michael jones  |  Expérience générale 
Évaluation :
5

GREAT experience storing my Mom's stuff! Easy in, easy out! @ a decent price. They were friendly & very helpful. Iesha was exceptionally kind and professional! ! I definitely would recommend them!

Valeri Delcore  |  Expérience générale 
Évaluation :
1

I waited at the office, blew my horn, and beat on the door for 90 mins, Your gen mngr, George Whitney was asleep on duty at 2:30 pm with the office doors unlocked. I will never be back.

RAYMOND LENA  |  Premières impressions 
Évaluation :
5

Very helpful

Marilyn Hinkson  |  Premières impressions 
Évaluation :
5

Good facility and friendly service.

BACEM MOUSSA  |  Expérience générale 
Évaluation :
3

When we arrived nobody was there. Me and another customer had to wait 15 minutes until someone arrived to take care of us. For me that's not good.

amelio osorio  |  Premières impressions 
Évaluation :
4

I've rented storage units and trucks from other UHaul locations in the past. Overall the Ayer location was much better to deal with. 24 hour access is convenient and units were clean and dry.

John Donnelly  |  Expérience générale 
Évaluation :
2

I don't think it's fair that I should pay $75 a month like everyone else when my storage unit is OUTSIDE of the protected fenced area. My monthly fee should be reduced.

JEANNE DISANTO  |  Réservation 
Évaluation :
5

Friendly staff, and convenient hours

Joseph Ward  |  Expérience générale 
Évaluation :
4

s/o

Joseph Millett  |  Expérience générale 
Évaluation :
5

Very nice and friendly staff.... everyone was very helpful when needed... I would definitely recommend this facility

Denise Estell  |  Expérience générale 
Évaluation :
1

Issues, issues and issues one after the other. Not notified about boxes arriving. When we arrived, employee didn't even now our boxes are there. Not having storage unit available even though we....

Olga Klochkova  |  Expérience générale 
Évaluation :
5

Kenny is the best. Seriously. He made everything so easy. You guys are so lucky to have such an awesome employee.

Tiffanie Austin  |  Expérience générale 
Évaluation :
5

I was thinking of using them again. I live down the street from the Uhaul facility from central street, leominster. Did not like the people and they jacked up the prices for storage. I do like aye

Armen Aghamianz  |  Expérience générale 
Évaluation :
1

My box arrived broken into and completely disheveled. I was shocked nothing was stolen. The lack of communication between uhaul and movers made my life very difficult.

Haley Bettinson  |  Expérience générale 
Évaluation :
3

Staff friendly but not super competent - several tries to get a functioning unit (broken door, couldn’t switch in the system, etc.) The unit itself was pretty dirty & a cigarette butt found on one box

Mary Munford  |  Expérience générale 
Évaluation :
1

Its not good. The security gate is always broken or vandalized and so made ussless. There are large portions of the outside fence missing or damaged. This is a high crime area and you have no security

SEAN PRISK  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page