Thanks
JOE PIRTLECustomer Reviews for U-Haul Moving & Storage of Bellwood
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Experience was good. Price and convenience was way better than Home Depot by comparison ($10 for an entire day versus $21 for four hours). Being able to keep it overnight was convenient, because we were doing the moving late into the evening.
riley dehaanI had to change trucks 3 times. The first one had trash, ashes and garbage all in it when I opened the door. It looked as if someone has been squatting in it. I went back inside and alerted the attendant Kevin. The 2nd truck's driver side door didn't close all the way and the truck just drove terrible. Then on top of that, once the needed items were loaded, the back door was jammed from the latch being stuck on an area of the top of the truck. I had to drive the 2nd truck back to Uhaul with my items in the back and the door up in order to swap out yet a 3rd truck. The 3rd truck had no gas in it and was at the E already! Very TERRIBLE experience and I'm still charged over $70 for this terrible service! The only good thing is that Kevin was patient and honest. This location needs some serous help!
Lynda LewisI rented a truck and the person inside stated the truck was half full but it wasn't,it was just under half full so when I returned it I filled it to the same mark. I showed the clerk the gas receipt and he still charged me an extra $15.
Edgar HernandezVery attentive people
edison vidalRemove snow and debris
Shaver Allen WootenI was surprised at how easy it was to organize the drop off in Romeoville while in Bellwood. I would highly recommend U-Haul to anyone.
Timothy MooreBetter customer service. We had to change trucks three times before we could leave.
Rolando IvoryGreat customer service Quick and easy rental Great service from Rolando
Adolfo TorresCustomer Service was great
KATIE SMITHOrlando was AMAZING! Kudos to him for his hard work! We need about a thousand Orlando's!!!!!!!! Great Job!
William FehrmanMake sure you keep that man Irvin. He is incredible to work with and was key in our timing and delivery of our move. Make him management already.
hernan capeloOrlando was outstanding. I left a tube of paper in the truck cab. He found it for me, so I could retrieve it. Merci.
Andrew WycislakTruck was dirty and wipers need to be replaced
VLADYSLAV BORYSKINHave the correct information on paper as on the dashboard. So it won't be missed understanding.
Shabon CannonUpon arrival to pick up the trailer, it was not 100 % operational but the attendant at the store repaired the electric hook up quickly. It was very impressive. I don't rent often so I'm not sure if this is common but I would've gladly dropped the trailer at my destination. Unfortunately, it was about 4x the price, which made me bring the empty trailer back to where I rented it.
Tom DoubekGreat service! Always a pleasure.
CASANDRA HOLLIDAYVery nice and knowledgeable and excellent service
Michael ThomasEvery one was very nice.i will rent from this location again.
Robert ChamblissThe ratchet for the tie down strap malfunction,had to work with it over a half hour to get it to tie the vehicle down and another 40 - 50 minutes to get it to release, very frustrating.
RUBEN CRADDOCKCustomer service I received was great. The employee had a good attitude and knowledge about the services I needed.
Tiara FrenchLarry Graham was super helpful and very kind. He made our move in and move out days seamless and easy and brought tons of positive energy. This facility has multiple units of different sizes, we were able to pull our truck by the door for loading and unloading, and we had access to two full size carts for moving both times. Thank you, Larry!
CARA LADD | Expérience généraleVery helpful U-Haul representatives.
Tammy DotsonHave employees at location first if all, not across the street at a gasoline station buying stuff. Then when they are available they are not helpful at all, rude and made my wife feel weird. Horrible staffing but I like Uhaul as a company because this is about the 8th time I use your services, I move a lot. Thank you if someone took the time to read this.
Gonzalo Jr Martinezfigure out how to make the app Sync with your store. I did Pre reservation on the app and the store had bad connectivity so all of the stuff I uploaded wasn't there. I had to give Photo and license all over again. That cut into my rental time.
Albert HendersonJosh was great from beginning to end.
Latoya RedmondTJ was very helpful as we moved into our unit!
CARA LADD | Premières impressionsThey have been wonderful to work with and appreciate the ease of access.
laura halpenny | Expérience généraleI called to extend rental instead they sent a repo to pick up the truck without even calling me or anything .
Shannen ReaversStaff was super friendly and accommodating. Checking in and checking out was a breeze.
Judith ArmanStaff facility to service customers. Train your employees how to properly deal with customers and not take their personal frustrations out on the customer. Ensure equipment is functional before renting it out. This was my worst experience ever and the police had to be called. You are setting your employees up to fail by overloading their capacity and failure to train how to deal with the public.
WILLIAM HANDLERInstall tech had numerous issues with install of wiring harness. Had to return the following day because fuse harness not installed. The lights had no fuse protection and the wire was secured directly to battery. Not having proper tools for the stripping wires and crimping connections. Recommend instruction on proper install per Uhaul videos on u tube.
Phillip BoniniCustomer service was excellent
Anise ThomasVery poor service !!
Lolita AndersonI Love All The Staff At This Location. I Use Them Frequently For My Business. Always Nice & Kind. Knowledgeable & Helpful. Would Always Recommend This Location.
LATANYA CHASEes la segunda vez que rento un vehículo en este lugar y todo bien exelente servicio, gracias,
Candelario GutierrezGreat customer service!!!
Bruce HardyOne thing you can do is make sure the rental has fluids. My truck ran hot and I had to pull over and get antifreeze to put in the truck, The truck was completely empty.
DEBRA DREWNo tienen que hacer nada por qué para mí es muy buen servicio, gracias
Candelario GutierrezCustomer service was horrible. I smashed my finger trying to detach the cargo trailer hitch from my truck because there was no one readily available to help me.
Analia SidorowychThe lot was crammed it was hard to park the truck and even pull in
RODNEY SCOTTThe manager or worker on duty was great help and had amazing service. I would like to escalate this to upper management, so he can get recognized. They need more workers like him. Merci!
Alfonso VillaSuper friendly and helpful staff. They are great.
gina steinerDrop off was smooth, got us checked in and outta there in no time. Thanks a lot
Keywone ReedThe man working when picking up the trailer was very nice. When dropping off the woman working was quick and efficient.
Sarah NoveyOn a very busy street and getting in and out of the lot is difficult.
Steven CarlsonI didn’t get the trailer that I requested, I was told one price for the day but was charged for 2 days, I was called while I was using the trailer two times, I really think I got the short end of the stick on this rental, I only came back because location
thomas jinkensNothing all my needs was met.
david jacksonVery nice staff
ANTHONY DImore parking
barnard soskinExcellent service.
Nancy GarlandVery kind about my late return
Wendy MccoyPick up truck on Empty
TWYLA LEWISMoved my things in 2/26/2023 at 3:45 pm, The staff (who I never got her name), a lady who "working" this particular day, I saw sleeping in a rental vehicle when I arrived. Went inside the lobby and wasn't greeted by anyone, called the store while I was inside and still no one showed up. When the lady (who was sleeping) finally woke, she was grumpy and told me the store was closing at 4pm, the sign on door said 5pm close on Sunday. The storage unit & locks were dilapidated and not very clean. I'm worried about my storage items being kept cleaned & pest free. All in all the experience at this location was not well received and after I get my things out, I'll avoid this location at all cost and advise others do the same. 0/5 stars if possible.
Quentin Goff | Premières impressionsLocation did not open until 25 min after posted times. No one was there. First employee arrived 25 mins late, and next one arrived 5 mins later.
Bradley SadowskiCustomer Service rep had an attitude, she wasn’t friendly and she forgot to close out my auto transport trailer which could have cost me more money had I not checked my account.
Kianna Jackson | Premières impressionsThe staff were amazingly nice and helpful. I was a little anxious, at the time, but being around them I felt everything was going to be alright. Evelyn
Evelyn Reid | Premières impressionsLuis is Absolutely the best he’s very helpful respectful knowledgeable and understanding I really appreciate him in the young lady that was working on Saturday, March 13 she was very helpful and friendly Grace that the only complaint I have is that the storage units needs to be a little bit cleaner other than that everything was perfect for my moving experience
Tanya Erving | Premières impressionsAwaiting receipt
THADDEUS WRIGHT | Expérience généraleVery dirty, I seen roaches and bed bugs crawling around the storage. I would store anything in this place
maurice pickett | Expérience généraleVery pleased with the staff.
James Yarbrough | Expérience généraleOui
John Bruno | Expérience généraleRats infested and lighting was out for several months. Sensors sucked. Will never do business with U-Haul again.
Keyana Ray | Expérience généraleThe Extra Fees.
Shabon Cannon | Premières impressionsEverything was fine until i had to buy a lock of u-haul choice not cool.and the door to the storage needs to be line up with the lock system.
Denise Daniels | Premières impressionsExcellent attention by staff - Brandon went above and beyond.
James Yarbrough | Premières impressionsIt was satisfactory
John Bruno | RéservationY
PETER VANDAL | Expérience généraleOffice folks, and the driver that delivered/picked up the pods were very helpful and friendly. Great employees!
jo Ann bradley | Expérience générale