It was all good !
Les DCustomer Reviews for U-Haul Moving & Storage of Bristol Plaza
Testimonials From Recent Customers
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The entire team at Bristol Plaza did an amazing job managing my rental. The process was smooth and straightforward! I will definitely be coming back!
Mark CI've been markedly impressed with the UHaul experience. It is always great to get a brand new truck! In general though, UHaul seems to be turning over their fleet more frequently than what I recall from several decades ago. The Customer Service has also been stellar! Everyone I talked to both at the Bristol Plaza Store and at Truckshare (Nancy), went out of their way to confirm that they had served me in every way I wanted and stayed with me until I had all the information I wanted. Finally, I've been impressed with the app. It's obvious that UHaul has invested in their fleet, technology, and in their PEOPLE! I've used UHaul before (1998, 2004, 2015, 2016) and though never having had a negative experience, the previous engagements with your company were mediocre; nothing outstanding. This UHaul experience in 2024 has been OUTSTANDING.
ANDY NI've been markedly impressed with the UHaul experience. It is always great to get a brand new truck! In general though, UHaul seems to be turning over their fleet more frequently than what I recall from several decades ago. The Customer Service has also been stellar! Everyone I talked to both at the Bristol Plaza Store and at Truckshare (Nancy), went out of their way to confirm that they had served me in every way I wanted and stayed with me until I had all the information I wanted. Finally, I've been impressed with the app. It's obvious that UHaul has invested in their fleet, technology, and in their PEOPLE! I've used UHaul before (1998, 2004, 2015, 2016) and though never having had a negative experience, the previous engagements with your company were mediocre; nothing outstanding. This UHaul experience in 2024 has been OUTSTANDING.
ANDY NI've been markedly impressed with the UHaul experience. It is always great to get a brand new truck! In general though, UHaul seems to be turning over their fleet more frequently than what I recall from several decades ago. The Customer Service has also been stellar! Everyone I talked to both at the Bristol Plaza Store and at Truckshare (Nancy), went out of their way to confirm that they had served me in every way I wanted and stayed with me until I had all the information I wanted. Finally, I've been impressed with the app. It's obvious that UHaul has invested in their fleet, technology, and in their PEOPLE! I've used UHaul before (1998, 2004, 2015, 2016) and though never having had a negative experience, the previous engagements with your company were mediocre; nothing outstanding. This UHaul experience in 2024 has been OUTSTANDING.
ANDY NTHE PRICE TOO HIGH.
Amber Q | Expérience généraleReserved a hand truck when I booked my appointment. Hand truck was not available at this location and had to go out of my way to get the hand truck from another uhaul location, which added miles to my truck rental. What's the point of reserving equipment if it's not going to be available at the location requested for pick up?
Kelly ONothing really everything is was perfect
Huyseyin MAlexia was such a asset to your company I’m so glad she’s there and helps along my way never let her go.
MARIO CWell organized and helpful. I ended up renting a storage unit and they were great.
ANDREW DThe alignment is off.
MONTANIZ SEveryone very helpful
Jim FThe Manager was there for our checkin! An excellent experience and super clean facility.
ANTHONY RI had a very bad experience 20 years ago but you changed for the better. Thank you. I had 2 separate trailer rentals last week. I found your staff excellent in 5 completely different locations (3 in PA, 1 DC, 1 MI). Keep up the good work.
Kevin LFrom the day I moved in up until the day in which I moved out staff was friendly, helpful and very knowledgeable. They made me feel like my things were in safe hands and indeed they were. I didn't run across any issues. I was able to access my unit at my leisure as well as utilize carts. The facility was exceptionally clean including any walk ways, entryways, parking lots or service areas. One of the things I really enjoyed was having an alarm on my unit. This is a phenomenal storage company in the area!
Diamond J | Expérience généraleIt can’t get any better!!!
GEORGE HAlways amazing customer service! Alexis & Katie are top notch reps. Give them a raise !!!!!
Hector RI was very very thankful they gave me a deal to get my stuff out instead of lose it all. I'm a single mom and we lived in a hotel awhile , finally got a home and money has just been right and we are very thankful we didn't lose everything. They made it easy and no stress. Thank you!! Kate was very nice and helpful!
YVONNE WWell Alexa who waited on me was so nice to deal with she definitely an asset to uhaul.and I’m planning another move very soon and I will definitely be seeing her for my moving needs thanks again Alexa your the best.
MARIO CThere was a very helpful and friendly gentleman who helped me out in returning the truck. Was freezing cold and we got it done efficiently! Enjoyed the truck rental experience with Uhaul.
Sakhil NThis location is excellent! Devon was super helpful and kind, along with all of the other staff at this location. Well run and will definitely keep returning for my moving needs
Diana LWould be nice if you probated if you are down sizing. I still had 20 days left, but I wanted to switch over when I had help.
Nancy W | Premières impressionsBest U-haul experience. Recommended this location to everyone that was involved in my move. Owner and staff 5 stars.
George CCould not access location on the app to do return. Had to go inside. No big deal
Doug bSuper fast rental process
Christopher AHad I mouse in my unit! Had to move out
Laura M | Expérience généraleRien
Michael DI went to the wrong location and they were so helpful. I was able to get what I needed and they made sure my original reservation was cancelled at the other location. So very helpful.
Amy SWould like to be contacted in regards to my visit. Was absolutely horrendous and would like to file a complaint against store manager for severely unprofessional conduct.
Justine GPick up went quick and smooth. Drop off was a breeze and I was charged less than I expected it to be.
bob sThe whole team was so helpful and gave top service when dealing with me. I greatly recommend this location.
KEISHA R | Expérience généraleOver all I am very happy with U-haul's service. Excellent customer service from my dealings with everyone transporting my personal belongs from California to Pennsylvania. Continued excellent service at Bristol Pennsylvania, especially Lucy & all the other associates. My only one disappointment is with one of the U-boxes -it is very old wood & latches bent! It's in desperate need of repair or retirement.
Teresa MWith regards to this location: Kathy was awesome with regards to customer service! Did everything in timing fashion.
Angelo SYour team was top-notch
Adam MI will be back.
Darlington K | Expérience généraleEverything was great
George PI would say one complaint about the truck is that the steering wheel had a lot of "play" in it. It might need to be checked. Other than that, the store staff was excellent!
BARBARA SMy experience at this U haul has been exceptional, I have been to a few u haul place's to rent trucks, vans, pick -up etc the service wasn't customer friendly. From the first day I walked into the one on Durham Rd I never looked back Kady was welcoming it doesn't take a lot from you to be nice to people, Ms Lucy, Alexis, Mark, Michelle, Jake yes I know their names because I rent every weekend. They go above and beyond to make sure my needs are met, I am very happy with kady's management skills and I will continue to rent from her and will also refer friends and family.
Darlington KI thought that $1,59 a mile was very expensive. Especially when it's advertised on the truck that mileage is $.80 a mile.
James DBest customer service I’ve experienced in a very long time!!
Sarah HGreat experience! The woman who runs the place is awesome!
Kimberly GMy Uboxes were supposed to be picked up in Pittsburgh, PA and delivered to New Jersey, however, they were delivered to Bristol, PA. I understand that may have been the closest location, but I was told that once I get my new address, call and my uBoxes will be delivered to my NJ address. When I called to request delivery of my uBoxes to my new address, I was told they do not ship to my location which was only 16 minutes from where the uBoxes were being stored. I was also told to either hire a moving company or rent and truck and come and get my items myself, which is what I did. As a 62 year old widowed woman, this was not an easy task. I had already spent well over $1200 for this service and spending more money to hire a moving company and movers was not in my budget. I eventually spoke with the manager, Katie, and she said my uBoxes could have been delivered to my address and the person I spoke with initially probably did not know how to handle the issue. She offered to arrange shipment at a later date, but I had already scheduled a truck and someone to help me retrieve my items so I declined her offer. I appreciate Katie's efforts to resolve my issue. I also appreciate her apologies for the miscommunication. The staff I worked with at the Bristol location were friendly, extremely helpful and apologetic for the situation, but the person I initially spoke with about delivery of my uBoxes needs more training.
Monique BExcellent customer service skills, going above and beyond to make sure my needs are met, it takes great leadership and management to achieve all that I see it in kady, she is absolutely exceptional and one of kind. I also want to include Ms Lucy, Alexis, Jake mark AMD Devon they are all nice people and they all have excellent customer service and care.
Darlington KKeep up the good work. I rented for this location twice an never have I had a problem
Derrick SAlicia is so pretty and professional!
Stephen S | Premières impressionsStaff was friendly, seemed to be overwhelming at time's I was there and it was busy! They definitely have a lot of different things to do at one time! But they get it done.
Shaun CKatie was extremely helpful. My furst interaction was to get quotes for a U•Haul or trailer to rent. The 2nd time to have a receiver installed on a car. I needed to cancel that and had no problem getting a refund. Thank you Katie. I will return if another need arises.
dymirrah rThe computer was a bit slow in processing during pick up, but checkout was excellent and quicker. Overall, it was a good experience.
Edwin RGreat customer service from reserving to being met on return. Cant wait to rent a trailer again!
RUSSELL MVery clean excellent staff
Vladimir MHad a good experience with all that I dealt with checking out and back in again.
JIM NVery helpful &
GEORGE HManager was friendly and prompt
Michael DThe U haul on Durham Rd in bristol is the best, The manager is one of the kindest respectful person I know and most importantly shows appreciation to her customers that is why I like going there to rent my vans and trucks for my business, Employees welcome you with a smile they go above and beyond to make sure you needs are met. I will forever be grateful to them. Keep up the great Job that you're doing.
Darlington KHad to settle for larger truck..they over booked
CHRISTINE CIn & out with a rental within 5 minutes.
SALIK PTires not all inflated properly should be checked before customer takes vehicle
Joe CNothing. It was perfect
Paula PAwesome
Mary RI LOVE that IS A BATHROOM! Not just a bathroom, but a bathroom you need to enter your code into AND that is immaculately clean, smells good, has everything in stock! Ive used a few other self storage places and NONE of them were as nice as Uhaul is!
Candice A | Online Move InThe best u haul in lower bucks, thanks to kady and her staff everyone there goes above and beyond.
Darlington KThe staff was amazing. They were very customer friendly, helpful, and well trained. I highly recommend this location and the staff here.
MICHAEL OVery over priced they should have that stuff upfront spoken
Robin fI enjoy tne service u guyes really make my moving easyer think some must for ur sercive
Amie DFacility kept in excellent condition!! Staff great!!
ruth m | Expérience généraleEmployees are top notch here.
Jennifer S | Expérience généraleThe best facility I've ever seen, even my friends we're impressed
Hector N | Expérience généraleThe U-Haul Moving & Storage of Bristol Plaza staff were totally awesome. Took care of all my needs. Thank you Bristol Plaza for making my move a successful endeavor.
Randy B | Expérience généraleKatie & the staff were great to work with. Lucy also was exceptional! Even the bathrooms were really clean!!! An all female team that goes above and beyond. Thanks to all. Gerri C.
GERRI C | Expérience généraleEasy to start, use, and move-out. Would recommend.
Jennifer T | Expérience généraleExcellent service à la clientèle
Preston K | Premières impressionsI. Would definitely recommend this place to anyone needing storage
Debbie D | Expérience généraleThe staff there are very professional, friendly, knowledgeable people oriented. They all have impeccable customer service skills.
Michelle B | Expérience généraleThe staff at the u haul in bristol are exceptional,always willing and able to help regardless of your need, the general manager is kind Ms lucy is one of a kind, Jessie is always doing one project or another she works her tail off, the storage facility is always clean they need bonuses raises. Let me know forget asia and Michelle kudos to all keep up the good work.
Darlington K | Premières impressionsOutstanding management and very helpful, friendly staff!
Janet P | Expérience généraleAlexis went beyond her duties to make sure my unit was handled properly and I appreciate all her help. Keisha
KEISHA R | Premières impressionsRented a unit here for about a year .Staff was always friendly and the building was always clean and well lit .The move out process was super easy ! If i ever need to rent storage again this would be my first choice !
Lonnie J | Expérience généraleYour staff wasso helpful and kind! the unit was very clean and well maintained.
Stephanie F | Expérience généraleThanks to Ms Lucy Ms Kadie, Ms Jessie , u haul in Bristol is the best.
Darlington K | Expérience généraleThe customer service takes advantage of their customer and didn’t give them the right information or service they needed.
CLEOPATRA S | Expérience généraleBeautiful people beautiful place very respectful employees
Farooq A | Expérience généraleWhen i tried to switch ownership because i moved out of state, no one was able to assist me. I've called the customer service line and they sent me to the call the store. When i called the store they sent me back to customer service. I even emailed the store manager and never got a response. Very unprofessional and you need to find a better way to assist with the change of ownership for people that have moved out of state.
NINA L | Expérience généraleWe lost our place. Had to move out of state. We sorry we couldn't keep up with the rent. We lost so much being homeless for 6 months. I couldn't get my stuff and they made every attempt to allow us to get it. They are the greatest people there. They watch me struggle with it and helped as much as they could. Right to the very end. Thank to the most wonderful staff there. If I could come get my stuff I would. But I can't sadly. I know if I did they give me time to get it.
amanda L | Expérience généraleVery very clean facility and employees always helpful !
Natalie O | Expérience généraleKatty is very understanding polite and respectful, she always looking to help as much as she can.
Jerry N | Expérience généraleLucy was excellent ! And very helpful.
SARYS P | Premières impressionsThe day I was moving out the large door was locked before 7:00pm, even though I told the guy I was moving out, so I had to take everything out by the side door. He told me to call at 7am the next day I was on hold for an hour and still got general customer service. I was told the wait time was 15 minutes.
Sonya R | Expérience généraleAwesome
FRANCIS T | Expérience généraleI always had a great experience at this location. The staff should be recognized for their professionalism and their quick attention to any concerns I had. The Manager Kate and Assistant Manager Lucy are the best! No matter what concerns or issues I've ever had they were quick to handle them. You have a great team at that location and they should be recognized for their "above and beyond" work ethics. Especially during these trying times when people are struggling across the board. I would for sure recommend this location. Sincerely, Dawn
Dawn T | Expérience généraleThere was mice droppings everywhere
LATONDA S | Expérience généraleJake & Lucy were Awesome. Facility was clean.
Sonya M | Premières impressionsSince I am of the older generation, it would have been helpful to receive more detailed instruction on: 1) when swiping entry card use sliding door to enter since the physical door remains locked ( i didn't see the sliding door open 2)loading dollies are hard to find and not by the entry area 3)you should also swipe your card as you leave which ?? Locks out your unit. OVERALL it was great and staff very helpful…..
Kathleen G | Premières impressionsI was told the manager would call me regarding the charge on the bill and I never heard back. I am still waiting
Lois L | Expérience généraleVery helpful and polite as soon as I walked into the facility. There was a new younger man working, his name was Erick. Good worker. Wants to learn, not scared to get his hands dirty... manager was down to earth, seemed like she knew what she was talking about. So far, so good!!
robert k | Premières impressionsThe staff over the phone and in person were extremely nice and helpful.
Luba H | Premières impressionsEach representative that I have had the pleasure of meeting, whether in person or by phone we're courteous and helpful.
Patricia T | Premières impressionsAlways friendly and helpful staff who handled any questions or issues quickly. I would highly recommend this facility a d would not hesitate to use them again. Only issue is not having enough carts to use.
Judith H | Expérience généraleOkay so far
Billy N | Premières impressionsI would like to have been told everything up front. When went to checkout was told couldn't check out till I went back and took pictures of the empty unit, nobody stated that to me when I did the initial setup. It was just an inconvenience to have to drive back and forth to take pictures of the unit then have to drive all the way back to finally be able to checkout.
Alyha K | Expérience généraleAfter 3 years been very happy with uhaul
William L | Premières impressionsYou have a very professional professional and courteous staff staff I was very happy with them keep up the good job
Melinda W | Expérience généraleHad my things there for over a year, I never had any problems! My mom left my units unlocked on an accident and housekeeping saw and reported it right away so I was able to properly lock my unit. Definitely would use again!!!!
JAMIE L | Expérience généraleIt seems that people are living in some of the storage units. That was a little disconcerting, however I understand that folks need shelter.
Kevin B | Expérience généraleThe staff was friendly, the storage facility was bright and clean but we did not feel safe at all moving in. There were several suspicious looking men hanging around the storage building who obviously did not belong there. YOU REALLY NEED TO HIRE ARMED SECURITY GAURDS. The police responded to your staff's call and asked them to leave but when we dropped off the truck, there were more people sleeping(?) in cars in the back area and homeless people wandering thoughout the lot. This is not a safe place and we will be moving our stuff ad soon as we possibly can.
Amandalyn M | Premières impressionsAll the employees, management was excellent and always helpful and caring.. I can't say enough to complement!! Thank you!!
Joel R | Expérience généraleKatie and her team are outstanding. They are responsive, engaging and overall a pleasure to work with. Thanks to the whole team at Bristol.
Jay T | Expérience généraleA very good experience
Melinda W | Premières impressionsIl m à fait savoir quelque chose qui m à fais fâché et je n étais pas content
YAO S | Premières impressionsThere are drugs being sold on it of the back of the facility and people living in the storage bins. As I clean out my unit there were people strun threw out some sleeping some doing drugs even someone having sex right in the storage bin next to mine..
Gina C | Expérience généraleNa
Larry P | Premières impressionsTodo muy bien
Antonio D | Premières impressionsNice place.
thomas m | Expérience généraleNever had a problem staff was very polite and helpful at all times i hope I never need a storage but if I do I will surely store at this site thank you
Sandy W | Expérience généraleThis was my first time renting a storage unit. I reserved my unit online, and the online tools were very helpful for determining the correct size for me. When I went in person to the office, the staff was friendly and very helpful. I was very impressed at how clean and well-lit the storage buildings are. My unit was spotless. The security of the property is excellent. I feel very safe there. I am very happy I chose U-Haul for my storage unit
Sarah M | Premières impressionsThe storage area was very clean and well lite. The bathroom spotless. The loading area provided easy access for loading and unloading. U-haul even provides platform trucks to transport items back and forth. Thank you U-haul.
GLENN A | Expérience généraleVery clean, well maintained and secure storage location. Fantastic facility.
Antony O | Premières impressionsJake was great and so helpful 100 % would recommend this facility
Stephanie f | Premières impressionsStaff is friendly and helpful. I have had storage units with other companies. Uhaul made my experience as easy as possible. The climate control is amazing , along with all the carts available to use. The available bathroom was a plus. I really liked and appreciated the re-use section. Over all an excellent experience. If I ever need another storage unit I will go to Uhaul.
Ronette G | Expérience généraleIt doesn't matter if I called or stopped in everyone was polite, helpful & professional no matter what the time was. Customer service has always been on point & I've always felt my needs were as important to them as it was too me. There is one associate whose name I remember bc he helped me at least 3 diff times & his customer service has made me want to only go through that store for truck & or storage rental. Thanks
TAMMIE C | Expérience généraleClean and secure, well maintained facility. I would highly recommend your storage facility to everyone.
TOM D | Premières impressionsTo start, I had a very poor experience starting with the S. 20th street Uhaul location in South Philadelphia about 2weeks ago. Customer service is very difficult to get through. On hold very lengthy times until I got a prompt to leave my # for a call back which was very helpful. I called Saturday early evening. I spoke with a customer service representative to extend my rental truck another evening. When I was talking to the representative, she was having a conversation with someone in her background. Obviously, she was working at home. She never updated the records to change the rental to the Bristol Durham Rd location or to extend the rental another day? Never taken care of.. Very sad customer service!! Mark at the Bristol Durham Rd. Was very exceptional and caring regarding my rental needs on Friday evening, I was in a last minute dismay.. When returning the recently truck to the Bristol Durham location, I was able to meet Mark in person. I wished to personally thank him for his professionalism and helping me.. Amazing works there. I would hope someone from corporate to contact me regarding my concerns and discomfort regarding the other situations. That was not exceptable.. Thank you.. Joel M. Rachlin 267-726-9838
Joel R | Premières impressionsThe staff made my experience so easy.
Audrey C | Premières impressionsThe gentleman that helped me seamed aggravated and mad I was there and when asked any questions he was very short and had an attitude when answering about any larger units outside
Sean T | Premières impressionsCould use a few more carts to move the furniture inside but overall Excellent! Ken
Kenneth A | Expérience généraleI had reserved 2 furniture dollies. They had none. I had also reserved a 15 ft truck. They called me the day before my reservation to inform me that they might not have a 15 ft truck available, and asked me if I would take a 10 ft truck instead. I told them no, because I needed a 15 ft truck. Thankfully they had a 15 ft available when I went to pick it up. Otherwise I would not have been able to move all my mom's stuff who had just passed away from Covid. The 15 ft truck was packed to the door. That really upset me. They indicated in a text that I had made a "Last minute reservation," which was untrue. I had made my reservation a week before. While I was at the same location later that evening putting my mother's stuff in the storage bin I had also rented from them, I stepped on a long yellow metal horizontal pole they had that is intended to keep the dollies from going into the parking lot. It had been raining and it was wet. I stepped on it not thinking about it with items in my hands, and fell face first onto the concrete a step below. It shook me up. I couldn't get up for a few minutes. It hurt really bad. I bled from my face. I now have a black eye with scrapes all over my face. I also have two severely bruised knees that also bled. The yellow metal beam should have rough grips on them. They should not be so slippery. There was also orange cones blocking off part of the entrance to the storage bins with tape on them blocking part of the entrance, which was why I took the route I did, and ended up falling and really severely injured. I did not go to the hospital however because I was on a time limit. I had to have all of my mom's belongings out of her apt before the next day, or I definitely would have. The fall I took is on their security cameras I'm sure.
Amy N | Premières impressionsI was satisfied with the first month free storage.
Joshua L | Premières impressionsAll was great
Jennifer B | Premières impressionsPerfect
Sean P | Expérience généralePricing is a bit sleep, but otherwise the facility is convenient and Staff is friendly and cordial.
Nelson P | Premières impressionsAwesome
Luis O | Premières impressionsThe first time I came to excess my unit the door wouldn't open. My card was denied. I tried 3 times but no luck so I went home frustrated. Little did I know that you had to scan both boxes on either side of the door. Not sure if I was told , or if I simply forgot. But now I know.
Alma C | Premières impressionsStaff was very helpful and always there for you. GM was very well informed. Je referais appel à lui.
Mary M | Expérience généraleNot enough carts in the storage areas. Also staff is great except they are always short handed and customers have to wait very long times for help. Perfect example I rented a trailer online and checked in online it still took 35-45 mins to get the trailer.
Gregory T | Expérience généraleNo clear direction on moving in. Where to go or what to do. Was given locker #, code (not needed apparently) and told lock was in unit. That was it. Went to locker and saw a small tag on it that it was ready for user. Thought okay, cut it off and an alarm went off like we did something wrong. Nobody around to help or explain so just went about business. Alarm did go off so hoping everything was fine. Also directions on where to park are nonexistent on premises. I found my locker # on map easily but when you pull into complex there is a wrong way sign where you think you are to go to get behind building. So I keep driving to the end where I think it is going to dead end but realize I can actually get behind the building that way. Then when leaving I attempt to go out the way I thought I couldn't get in at (assuming 1 way, but again no signage) and then I see the do not enter sign is also facing the other way. Are you not supposed to enter or exit at the top of the complex? Only go in and out at the end of the complex? Very confusing. Need signage, need directions on what to do on day 1 to get into unit.
Michelle C | Online Move InManagement and staff are friendly and helpful! I will definitely be referring to friends and family!
anthony p | Expérience généraleVery nice customer service, thank you.
STEPHANIE T | Premières impressionsThe staff was very helpful. The truck was a great help for me. I'm a senior and it was easy to drive. The ramp to the building was perfect and Kaitlin mapped out where the storage unit was located and I didn't get lost. Merci.
Evelyn P | Premières impressionsThe storage facility was clean, accessible and secure. In addition, the staff very helpful and courteous. I appreciated my experience and made a good decision in choosing this location for my storage needs.
Michael I | Expérience généraleMy unit was broken into by a homeless person living in the unit next to mine. Almost all of my belongings were stolen. There were many things if sentimental value in the unit along with about $4000. Of items. A police was filed . The told us that they were called on other occasions to evict the women. U-Haul has pretty much told me that they are not liable or willing to help and I need to deal with the police. This is unacceptable for a company as large as U-Haul. Which is why I chose them in the first place. Obviously that decision was of no value. I can not replace the sentimental items ever but I should compensated for my other valuables which I don't have the funds to replace. U-Haul should be accountable for who has access to the storage buildings. Especially since they knew that a homeless individual was living in there!
Janet A | Expérience généraleMy items were damaged while inside my uhual unit TWICE! This storage is dirty; there's mice and bugs here. There were mice droppings and countless other damages to my items. Even staff members stated how they don't know clean this facility properly which is why there's bugs and mice inside of the units. DISGUSTING! The managers were absolutely NO HELP what so ever. I would rate this place a zero stars if I could. I'm never renting here again and I'll be sure to NEVER recommend this location to anyone.
BRITTANY R | Expérience généraleAppreciated the fact that Paul did not try to rush through the rental process. Asked if I had any questions and answered any that I had. Friendly and efficient. Merci
Ruby M | Premières impressionsThe garage door was broken all summer making it difficult to move items in and out. They rarely answered the phone at the front desk or the intercom. And to boot, someone moved in recently who has items that contain extremely foul odors forcing us to move our items out. There is constantly trash and discarded items sitting all around the building. All in all, disappointing experience.
Ryan G | Expérience généraleVery clean and helpful service. The owner obviously cares about the business
Donna B | Premières impressionsI was promised 1 month free and was charged for it. And there was a roof leak and got on my dining room chairs
MICHAEL C | Expérience généraleManager is a great asset to your company. I go to this location because she us helpful, friendly and trustworthy.
tara s | Expérience généraleEasy process great people. Thank you!
Nick E | Premières impressionsCleaned out all my units before the time and still receiving bills and late notices. Contact the manager twice, with no solution.
Tysheika J | Expérience généraleFriendly and helpful staff!!!
Sandra E | Premières impressionsHad a wonderful experience with all the employees
Vincent R | Expérience généraleThe communication between employee and manager was poor when we removed our furniture from the storage bin we found mice crap all over our furniture and in our furniture made a claim against the insurance with the employee and heard nothing it has been a month we took pictures of this not happy
Stan P | Expérience généraleThe staff at the U-Haul facility in Bristol was great. Thank you for making my move as smooth as it can get.
Mary Z | Expérience généraleThe uhaul employee was very welcoming and polite
Darlington K | Expérience généraleThis location has got to be one of the nicest storage facilities I have ever visited. The entire facility feels like it is brand-new and well maintained. The indoor parking for the storage unit is a nice plus. The climate controlled zone was nice and cool even on a hot summer day. Katie was extremely helpful during the move-in process and made sure everything was in order with my automatic payments. I would definitely recommend this site to a friend!
Benjamin W | Premières impressionsStaff was unresponsive and took little responsibility for problems like an ear-piercing alarm that was going off for more than an hour, incorrect reservations, long wait lines, etc. Constantly blaming computer problems for what was essentially just bad customer service. I will use another location in the future.
Patricia M | Expérience généraleI was told I could access my stuff 24 hours a day. This is not true. My unit will not let me access early morning.
Rowland W | Premières impressionsEmployee, Mr. Vincent Brown, was especially helpful with my transaction despite computer problems the store seemed to be having. He's very pleasant and didn't hesitate to answer all of my questions thoroughly, patiently and respectfully, even going so far as to walk over to the security cameras to point things out to me. Very helpful.
Francis M | Premières impressionsThere wonderful caring understandable company girls helped me with my crises I had coronia virus for 42 painful days hospitalized for 12 days quartined for the remainder yes I’d recommend this location
RONALD M | Premières impressionsThis was my first storage experience, I was extremely impressed with U haul facilities, indoor parking for loading remote doors easy access, readily available rolling carts. I would highly recommend uhaul for moving and storage
Allen E | Expérience généraleOverall a good experience. There are moments on which there is need of more staff to handle the number of customers
Pablo R | Expérience généraleOver all I had a pleasant experience
Elizabeth Z | Expérience généraleHelped with all my needs
james u | Premières impressionsNice facility
Herve G | Expérience généraleVery helpful and friendly service.
Cindy D | Premières impressionsMs Jacob's was outstanding she took her time to check on me and helped me through the process. A true professional with personal touch.
Veronica P | Premières impressionsThis storage facility is a first class facility and the staff were very helpful.
Robert M | Premières impressionsThe staff was always very nice and professional. Always willing to help and answer any questions or concerns I had. Thanks again for such great customer service. Sincerely Mrs. Wilkerson
Ruth W | Expérience généraleGreat loved the level of security wat a piece of mind
RAYMOND J | Expérience généraleVery organized.
william n | Premières impressionsThe woman can't remember her namethat was there was so helpful and kind. She helped me open my unit and close it. She was very understanding and went through everything with my from beginning to end.
Jennifer F | Expérience généraleI rented a U-Haul truck and it went fairly smooth. I got my belongings in an outdoor storage locker ann I intend to come and get them out sometime in mid-month.
Joseph R | Premières impressionsThe u haul attendant friendly pleasant knowledgeable very prompt courteous
RAYMOND J | Premières impressionsI always have a good experience when dealing with any U Hual employees, they are friendly and couteous.
Gregory B | Expérience généraleEverything went smoothly during the whole process. Megan was so helpful & experienced. She was the best! Very professional. I am going to rent again soon to pick up doors. I will call & request Megan
Joan F | Expérience généraleThe staff was great. Very clean highly recommend this place.
michael h | Expérience généraleMegan was very informative regarding the information necessary for renting my storage unit at there facility. I had no delay or problems during my registration. Kudos to Megan an asset to uhaul!
Kimberly M | Premières impressionsThere is a rodent issue at this facility.
Antoinette M | Expérience généraleMoving is stressful. U-haul experience was the easy part.
Joan F | Premières impressions0
Kathleen M | Expérience généraleKatie Pazdan and the entire staff are great! Extremely accommodating and attentive to our needs! Excellent customer service a great group to work with!
Christina P | Expérience généraleVery nice people good service and fast
devron c | Expérience généraleOverall clean but I did find a rather large roach in my space during move out, and I was only in the space 3 weeks.
Katie B | Expérience généraleVery pleasant and helpful. Located storage unit close by to entry/exit of the building.
Patricia L | Premières impressionsCUSTOMER SVC WAS VERY PLEASANT AND I WOULD RECOMMEND ANY OF MY FAMILY AND FRIENDS TO STORAGE WITH YOU.
amanda m | Premières impressionsI had a pleasant experience.
Lysette T | Expérience généraleLove the staff at this location!
Dajuan N | Expérience généraleThe manager was not pleasant I wanted an affordable unit that I could pay for get this $169 a month . Renter Stay away .
sherry a | Premières impressionsStaff was very helpful
Alicia P | Expérience généraleLisa was excellent!! She was professional and very helpful!!
Stephanie T | Premières impressionsThe young lady that checked us in was very friendly and professional.
Lysette T | Premières impressionsStaff and service was exceptional! Very clean process!
Dawn T | Premières impressionsThe Women Were Very Professional & Extremely Supportive Let Alone Polite With Our Most Needs. Common Courtesy Is Second To None. My Wife & I Were Very Satisfied For The Help They've Assist Us In.
john k | Expérience généraleVery helpful employees when I came in with questions, or needed more boxes/packing materials. Tina is the best!!!
Caitlyn A | Expérience généraleEverything was well until pickup day. The day they picked up the empty box, they didn't lift it up completely off the ground and scraped my sidewalk. Now there are deep scratches on the concrete.
Steven C | Expérience généralegood experience
Darshan J | Expérience généraleEverything was good
Russell C | Premières impressionsThe last few employees I had encounters with were extremely polite and helpful I did encounter a cranky male employee. I have not seen him since the encounter and possibly he was dealt with or remove
Linda S | Expérience généraleStaff was very nice and knowledgeable. The only problem I encountered was on a Saturday when I returned the truck there was only one staff working and I waited about a half hour for him to help me.
Maryrose G | Expérience généraleEverything was great
Diane R | Expérience généraleThe guys were on time and very helpful..I used the ubox service and couldnt be more pleased...thanks guys!!
Suzanne W | Expérience généraleMy customer service experience was exactly what I expected from a nationally recognized corporation second to none !;)~ thanks !;)~
Joseph M | Premières impressionsVery welcoming kind and helpful will refer family friends and co-workers.
Darlington K | Premières impressionsCustomer service was excellent. The truck drove very good.
Maryrose G | Premières impressionsI won't hesitate to use U-Haul Moving & Storage of Bristol Plaza in the future. They are very professional and extremely helpful & accommodating. Je les recommande fortement! Thank you, Patricia A. Hughes
Richard R | Expérience généraleMike Benson was supposed to close my account a month ago; however, he failed to do so which resulted in me having to make several follow up calls to eventually have it done. Very poor Service!
Anthony W | Expérience généraleGeneral manager was very helpful and friendly. Facility was clean and well lit.
Christina P | Premières impressionsExcellent service from Mike! Wonderful to work with. You won't be disappointed.
Kelly C | Premières impressionsEveryone was nice, the only problem we had was they changed their minds about the original quote we were offered charchonh us $200 more in the end. I wish they would have been upfront about tye price.
Casey O | Expérience généraleGood experience!
Billie K | Expérience généraleCustomer service was not friendly on the phone. They were confusing in terms of the how I would receive the UBox and when they would pick it.
Greg C | Expérience généraleThe Staff was helpful, responsive, courteous, and efficient.
Anthony W | Premières impressionsThis is worst experience I ever had from this Uhaul spot! That girl manager attitude is the worst! I already told family & friends it the worst spot on staff and unprotected in the back when loading!
Jarvis P | Expérience généralePleasure to work with
Earl D | Expérience généraleUhual service is great! We like it.
Zhizhou Y | Expérience généraleNever using this service again due to the fact that when I scheduled delivery the boxes did not come from this site. They instead were moved to another to be sent to me hours after scheduled.
Kyle K | Expérience généraleI never went to this facility. I initiated the rental at the Feasterville store. On the phone, the Bristol employees were courteous, clear, well-trained, responsive to questions and thoughtful.
Kenny S | Expérience généraleOur storage area was full of mouse poops.. and furniture store was also covered with the poop..
Francis K | Expérience généraleI had such a great experience moving due to the help of the outstanding Uhaul representatives. They were polite, thoughtful and made such a hectic day for me a walk in the park. Merci.
MIA H | RéservationExcellente expérience
John M | Expérience généraleAwesome end to end service. I am going to continue with U-Haul for ever move now.
Sushil K | Expérience généraleGreat facility with easy access
Kira R | Expérience généraleThe manager is an awesome lady and blessed me when she didn't have to be bothered. I would highly recommend this facility to anyone looking for a safe, clean, climate controlled environment.
Kira R | Réservationvery helpful staff
SUE C | Expérience généraleThe facility came and picked up a delivered upod with all of my belongings still inside without prior authorization from me. Despite numerous calls they do not answer their phone or respond.
Jeffrey P | Expérience généraleThe Service good and timely manner!!
Mohan N | Expérience généraledid not visit facility only had uBox delivered from there. Staff were great: from Victoria who helped with scheduling delivery and pickup to the two men who delivered and picked up the box. A+
harriette h | Expérience généralePleased with everything.
David P | Expérience généraleHad to move out early because of the massive mouse problem. Had to throw out clothing and other items due to mice living in and chewing through belongings. Complained to management didn't care
janice b | Expérience généraleHours are not the best for the cost. There is always a line if you need any help
Gregory T | Expérience générale