Customer Reviews for U-Haul Moving & Storage of Broadway Plaza

2 328 évaluations

34 Broadway   Malden, MA 02148
(Rt 99 - Broadway Plaza Left of Giovanni's Pizza, Bus 109 route. Formerly known as StorGuard)

(781) 322-6900

Consulter la carte de l'établissement

Heures d’ouverture

  • Mon-Sat: 8 am–6 pm
  • Dimanche : de 9 h a.m. 3 h p.m.

Services dans cet établissement :

Pour nous contacter

(781) 322-6900

34 Broadway
Malden, MA 02148
(Rt 99 - Broadway Plaza Left of Giovanni's Pizza, Bus 109 route. Formerly known as StorGuard)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–6 pm
  • Dimanche : de 9 h a.m. 3 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek Peterson 
Évaluation :
5

Everything was easy to use and understand. Thank you for great service.

Susan Meharg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON ESPINAL CASTILLO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Mattuchio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew Garcia 
Évaluation :
5

Great customer service at the store location

ANTON FISHER 
Évaluation :
4

Please and friendly

DONALD LYONS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Saihara 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edar souza 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darlene Howard 
Évaluation :
5

Professional staff, keep doing good job .

Fouad Chebani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIJKAARD MONDESIR 
Évaluation :
4

The truck I rented needed attention to the suspension and was making some noise.

Marcio Gomes Moreno 
Évaluation :
5

Bonnie and her team are amazing! Always pleasant, helpful in answering questions and at the ready to assist when needed.

KAFI GARRUS  |  Expérience générale 
Évaluation :
5

Bonnie and her staff are amazing. I've been a customer for several years and I've always had a great experience whether it was my storage unit or renting equipment. I continue to stay with U-Haul because of the treatment I receive from Bonnie and her crew. And I will remain long-term client.

Lawrence Jedrey Jr  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake Mcgill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doreen Steele 
Évaluation :
5

Bonnie was a pleasure to work with. She called the evening before and explained everything. On the day of, she was pleasant and Helpful

RANGARAJAN SAMPATH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT BEST  |  Expérience générale 
Évaluation :
5

everyone very nice

MARIE DELVA  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daniel Mora 
Évaluation :
5

Lexi was great, very helpful and excellent customer service. Fortement recommandé!

PHILIP TROUTMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guerline Franis 
Évaluation :
5

Bonnie was the key to our excellent experience.

James Carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Lucke 
Évaluation :
1

Horrible experience, I did the app self pick up. The app doesn't work, has glitches everywhere. Then when I finally got a reservation they gave me the wrong van , then the wrong key. The customer reps on the phone were rude and disrespectful. Took me 45 minutes to get a stupid rental. When an app experience is supposedly get a better experience it was the worst .

Jorge Figueroa 
Évaluation :
5

Lexi and Nicole the two associates who helped me were excellent

Allan Fitzmaurice 
Évaluation :
5

Well you advertise the ability to check in via your app and label it as a protection of having to reduced risk via exchange personal information kept quite.

c poggioli 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONARD PARSONS 
Évaluation :
5

Excellent service

JOSE PINEDA HERNANDEZ 
Évaluation :
1

Bad costumer sevice

Taha Adiguzel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian Hoyos 
Évaluation :
5

The staff was attentive and professional. I was surprised to find the truck in spotless condition. I have rented trucks in the past and they left a lot to be desired. Kudos to Bonnie and her staff.

Wilhelmina Carney 
Évaluation :
5

Bonnie is awesome, she's very professional and always go the extra mile. Sometimes I wonder if she own the business, that's how I fell about her helping the customers.

Humberto DaSilva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerarda Alicea 
Évaluation :
5

The question posed is what can we do to improve for our next customer, my answer is nothing. The customer service I receive at this particular location is always above and beyond. Every single one of the employees here is always so kind and accommodating. And I'm a crazy customer lol I am at this location multiple times a week and at every visit I leave feeling better than I walked in. It's always a pleasure interacting with the staff and the manager here. I refuse to go to any other local U-Haul because this location is my favorite! A loyal customer for life!

Diana Forgione 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Sorgi 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard eliseo  |  Expérience générale 
Évaluation :
5

Amazing Uhall store experience! Shopped around 3 different Uhall stores and U-Haul Moving & Storage of Broadway Plaza had by far the most friendly staff and best storage room. The office team was fantastic as well as the General manager BONNIE ❤️. From start to finish everything was beyond expectation." Love you guys…thank you Marcelio Venancio

CEIA VENANCIO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULIANA PAIS  |  Premières impressions 
Évaluation :
5

Low prices, very clean, high quality, security, great service The best place to rent storage space

Juan Manuel Gasca  |  Premières impressions 
Évaluation :
5

Excellant service and perfect location for pickup.

joe messina 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruben Figueroa 
Évaluation :
5

Perhaps the door rails needs some grease to works perfectly The staff is awesome 👌 👏

Juan Manuel GASCA 
Évaluation :
5

I was charged $19 for 4 gallons of gas for driving 7 miles. Online/central customer representatives was very cooperative and willingly credited full $19 plus tax. Otherwise, the rating would have been poor

James Fredrickson 
Évaluation :
5

This location was great.

Nancy Echeverri 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry arevalo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edith palacios 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUERLINE FRANCIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Guilamo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxwell Andrade 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sybille schneider 
Évaluation :
3

Very difficult to see from the street. Turning into this location with a large truck is challenging. Did not go inside. The outside parking was crowded. The young lady I spoke with was very friendly and helpful.

Michael Dunleavy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexanjandra Gil 
Évaluation :
5

I do quite a bit of business with this location. And I refuse to go anywhere else because the service and quality is the best

Diana Forgione 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clemente Acosta  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William linhares 
Évaluation :
5

Lady serving us was friendly, helpful and knowledgeable.

Charmayne Platt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM DAMARAL  |  Expérience générale 
Évaluation :
5

this is my second experiance with uhaul. i am fully satisfied with their services. thank you for your better services

DIPAK RAYAMAJHI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhon Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock Barnhill 
Évaluation :
5

Great experience...I bought boxes, rented a truck and got storage with the help of the great team that works there....Bonnie, Nicole, Aidan and Yalixa...Seamless transactions by professionals...Thank you for all your help...HIGHLY RECOMMEND!!!!!!!!!!!!!!!!

Sal Cerrone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda Roberts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilmer Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana patria 
Évaluation :
5

Bien

Joao Medeioos 
Évaluation :
5

Bonnie was a great help getting set up and was very thorough in reviewing what to expect in this rental process. She's personable and very knowledgeable. The truck had under 500 miles on it and maneuvered like a champ.

benjamin Warren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS DELAPENA 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ruth Baya  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reina Garcia  |  Expérience générale 
Évaluation :
5

Friendly professional staff facilitated my truck rental expeditiously. Superclean - well stocked retail space. Well run location...Nicole, Aidan, Yalixa and Bonnie are rockstars. Thanks for your help !!!!!!

Sal Cerrone 
Évaluation :
5

Staff was great

Jeremy Booth  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Vozzella 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose Moreira 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS DE JESUS CEDENO 
Évaluation :
5

Bonnie was so nice and helpful! Such great support and conversation

Sara Beqo 
Évaluation :
5

Everything was easy and the employees were very helpful and polite 🙂

Angela Bruno 
Évaluation :
5

The lady that helped me out was awesome! She had great customer service and answered all my questions! Would 100 % recommend this location to anyone i know

EDWIN BENAVIDEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hicham Ennaimi  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberlee alexander 
Évaluation :
5

No improvements necessary for 34 Broadway plaza! The best service I have ever encountered!! They always go above and beyond and aim to please. They left me feeling stress-free and with kind smiles. I would absolutely recommend highly to anybody in need of a rental vehicle.Bonnie, Nicole & Yalixa we're all so amazing even when I was a pain in the butt and had to transfer vehicles from a pickup truck to a cargo van, they made it easy peasy for me I was in and out and 5 minutes it was wonderful. such a stress-free experience!

Denise Soccorso 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward Doris 
Évaluation :
2

Never did storage in my life. When I found that I needed it I was already stressing out. Then having never did it I figured it would be a pain in the . The lady who helped me made the experience go so smooth and easy. If I ever need to store anything in my future I won't hesitate to come to UHAUL. Sincerely,morgan

David Morgan   |  Expérience générale 
Évaluation :
4

The pick up and drop off was good. I didn't like using my phone to pick customer service did ask if any help and they did. I feel like it took longer for me to do it. The return was fast and easy and I received my receipt by email. Merci.

Glinda Aquino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Ruggiero  |  Expérience générale 
Évaluation :
5

Thank

Pablo Pereira De Aguiar 
Évaluation :
1

Manager Bonnie extremely rude and insensitive

Jacqueline Ruiz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miriam Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Murphy  |  Premières impressions 
Évaluation :
5

it was great experience and price was very reasonable.

Aidyn Kanatbekov 
Évaluation :
3

nothing specific to the branch but the off-hours check-out process should be reviewed.

RICHARD NICOLAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anton Udovychenko 
Évaluation :
5

Good customer service, clean facility and equipment

BRIAN KUNST  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN A RAMIREZ 
Évaluation :
5

Very good staff, and well maintained facility

CHIEN HAO CHEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Aguilar 
Évaluation :
5

Everybody was nice and went above and beyond…

Admenson Xavier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jean desir 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy Reis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea May 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim Walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Swart  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Marshall 
Évaluation :
5

Sending a text or email notice as a reminder that if they are 15min late for their reservation, it will be canceled. I called ahead of time, and this location saved my move and reservation by pushing back my pick up time. Will be using this location for my future moves.

Michael Allen 
Évaluation :
5

Bonnie & her team at 34 Broadway were the best ! Had terrible experience at 2 other local UHaul locations, but Bonnie's team was awesome from start to finish!

scott van winter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nelson junior 
Évaluation :
5

I was rent before but now this services here in Malden was better. Because they are very friendly and help you a lot.

MILDRED NOYOLA  |  Premières impressions 
Évaluation :
5

I like this place because you find employees to talk to if you have questions! I have been with them since 2016. They are the best and it is in the best location!

Victoriana Martel  |  Expérience générale 
Évaluation :
5

Nothing!

Carol Roy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric Silverman 
Évaluation :
5

Anything

MILDRED NOYOLA 
Évaluation :
5

Bonnie made all the difference, she was profession & helpful and we'd recommend her location to everyone! BTW - Both the Mystic Valley location and Linwood Street location are ABSOLUTE TRAIN WRECKS and we'd never recommend them to anyone.

scott van winter 
Évaluation :
5

I had a wonderful experience with everyone at the Malden UHaul place. They were so kind and accommodating. I will always reach out for them when I need a cargo van or truck.

Robyn Reeves 
Évaluation :
5

Bonnie was simply outstanding! Unfortunately 2 other local U-Haul locations failed us miserably - Bonnie stepped in and took care of us. I'd recommend this location to anyone and also recommend UHaul take care of employees like Bonnie !

scott van winter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Johnston 
Évaluation :
5

I had an amazing experience, all of the staff were very friendly and helped me out right away. The facility was clean, other than some of the renters decide to leave a mess but that is not UHuals fault. Thank you UHual

Chrisanna Green  |  Expérience générale 
Évaluation :
5

Great customer service and vans was in excellent condition

Anthony Langley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex LoCicero 
Évaluation :
5

Can’t think of anything!

GEORGE HALLIHAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN KUNST  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN KUNST 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Volo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Santonia Singleton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deyja gentile  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hanzhen Qin 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mary Ann Laurenza 
Évaluation :
5

great customer service

Matthieu Larochelle 
Évaluation :
4

My biggest complaint is that I specifically reserved a truck at a UHaul location that was within walking distance from my house, only to be told the day before that they did not have the truck I reserved and now had to get a ride to a different location 5 miles away. I think UHaul should have compensated me in some way for this significant inconvenience.

Shawn Healy 
Évaluation :
5

Thank you for your help with my situation greatly appreciate god bless you

ROMOLO DIGIANTOMMASO  |  Expérience générale 
Évaluation :
5

Fff

Adilson Cardoso  |  Premières impressions 
Évaluation :
5

Awesome staff!!!!

Joshua Marks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ielciam silveira  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Randon  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SI THANH DANG  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD KIRKLAND  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefanie Belnavis  |  Premières impressions 
Évaluation :
5

Very good experience 👌

Lea Pierre  |  Expérience générale 
Évaluation :
5

This has been and amazing experience. The manager should be very proud. We loved it here.

Jackalynn Rodas-McSharry  |  Expérience générale 
Évaluation :
1

What a waste of my peoples time working with UHaul , after I saw that the reserved space was not available we cancelled Immediately,I went to a competitor down the street , was loaded in and on my way in half hour , I spent a half hour at your location after spending a half hour a week before pre registering and setting up payment , only to find out your rep could not access any of the correspondence I was sent by your phone rep , and was not interested in looking at the numerous emails cut and emails I had on had , I'm in customer service and if I operated like you guys I'd have no customers, I never complain but you guys take the cake for how not to do things

John Lavasseur  |  Expérience générale 
Évaluation :
5

The manager at the location when we checked in was very friendly and helpful. Great experience!

Richard Man  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hanan Atiyat  |  Expérience générale 
Évaluation :
5

Everything was perfect, wouldn't think of using any other facility. Great job to the staff.

John Victor  |  Expérience générale 
Évaluation :
5

Thank you! I am grateful for the help in this way. The facility was excellent. I especially appreciated the hours for access and the ability to pull the truck up to the large garage doors. Also, thank you for the carts - they were great. The experience was outstanding in every way. Thank you again.

Philip Foxman  |  Expérience générale 
Évaluation :
5

Thank you!! The experience was outstanding in every way.

Philip Foxman  |  Online Move In 
Évaluation :
5

The establishment is clean and the staffs including the manger are very professional and respectful. Je les recommande fortement!

Daniel Catala  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takeisha Graham  |  Expérience générale 
Évaluation :
5

Super clean facility.. so clean I thought the floor was just painted.. great, helpful staff.. Jace, Lexi, Nicole and Bonnie made it so easy.. Thank You for all your help..!!!

Sal Cerrone  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KEITH SOLIO  |  Premières impressions 
Évaluation :
5

I started out at a different location but I made some mistakes with my truck and storage reservations, so I was referred to Bonnie's location. I was super stressed but Bonnie made everything so easy. It was a Saturday which also happened to be the first of the month so I know they were super busy, but even still they were all so nice and accommodating. Working in the service industry myself I know that how happy your staff is directly correlates to how well customers are treated. The team actually looks like they enjoy working there which honestly is rare these days. The location is great as well!

Alyssa Rodgers  |  Premières impressions 
Évaluation :
5

Excellent process and very professional staffs from the attendant to the manager!

Daniel Catala  |  Online Move In 
Évaluation :
5

They where very helpful

Takeisha Graham  |  Premières impressions 
Évaluation :
5

Very good

Pierre Gerald Clerge  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA DELUCA  |  Premières impressions 
Évaluation :
5

I will recommend everyone to go there for storing your staff it’s cleaned and safe Bathroom cleaned

MARIE SAINTVILME  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence Jennings  |  Premières impressions 
Évaluation :
5

Just kinda pricey (to me) for such small unit. Otherwise...All Good

Janice Reppucci  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zion Church Ministries  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RGB World Enterprises  |  Expérience générale 
Évaluation :
5

The whole staff is amazing. Especially Bonnie the supervisor. They are truly amazing people out there still.

geraldine luders  |  Expérience générale 
Évaluation :
5

Bonnie is a great human being! Went out of her way to help me Multiple times

saqueo perez  |  Expérience générale 
Évaluation :
5

Service was great! Bonnie and her team were absolutely amazing, they were so helpful and helped me with all my storing needs.

Claudia Valencia  |  Premières impressions 
Évaluation :
5

I was a customer for 8 years never had a problem everyone is attentive especially t the manager Bonnie!!! Thank you for everything!!!

Fabricio Dasilva moreira  |  Expérience générale 
Évaluation :
5

Absolutely nice and friendly environment!!! Very clean all around!

Yelena Khuz  |  Premières impressions 
Évaluation :
5

Muito bom o atendimento da equipe muito bem treinados estão de parabéns ❤️

Max Carvalho  |  Premières impressions 
Évaluation :
5

Everyone was so nice to work with…they always made it easy for me .. and the facilities were outstanding /very well maintained

Edward Costigan  |  Expérience générale 
Évaluation :
5

The manager, Bonnie is great! She answered all of my many questions throughly throughout my stay. She is very knowledgeable which made my experience flawless from moving in to my move out. Her staff was kind and helpful at every encounter and they really reflect her professionalism wonderfully! I definitely would recommend this storage facility.

Carmen Hsieh  |  Expérience générale 
Évaluation :
5

Staff always went above and beyond to help me. I had surgery and found it hard to get there and empty my unit. They were so professional and kind. Bonnie was the best. Many thanks to her! We will recommend your facility of course!

Marilyn MacLean  |  Expérience générale 
Évaluation :
5

The two employees who helped me were amazing and very friendly! Very knowledgeable and made sure that saw the unit and that it was the right size for me before purchasing! Thank you :)

Chrisanna Green  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Bortnem  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Curris  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joseph gambale  |  Premières impressions 
Évaluation :
5

This facility is clean, neat and well lit. The staff especially Bonnie have always been very cordial and helpful.

joesph kelly  |  Expérience générale 
Évaluation :
5

This particular U-Haul storage facility was not the norm - it was much BETTER than those others we've been to or done business with. Thanks :)

Rachael Bunn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aline jeanty  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique Charles  |  Expérience générale 
Évaluation :
5

La manager es muy profesional

ERICK SORIANO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL RICHARDSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS VENNOCHI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morvarid Banihashemi  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard eliseo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLADINE JACQUES  |  Premières impressions 
Évaluation :
5

Bonnie is simply fantastic and provides the best customer service experience one can hope for.

GAUTAM GOEL  |  Expérience générale 
Évaluation :
5

Thanks for your service

mario dominquez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Oliveira De Lima  |  Expérience générale 
Évaluation :
5

Satisfacción

mario dominquez  |  Premières impressions 
Évaluation :
4

Staff helpful and friendly. As long as you pay your bill and don't lose your key, everything is good. Nobody bothers you.

joseph padova  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sophia Perez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Markie  |  Expérience générale 
Évaluation :
5

To help deal with historically severe heat waves, top-floor indoor climate control at this location may benefit from adding a couple roof vents. Put another way: venting the heat from the highest point can be more cost-effective than fighting the sun with air conditioning. We had such vents in our chicken and baled hay barns. Sealed them off in the winter.

Jeffrey Leonard  |  Premières impressions 
Évaluation :
2

My experience was much worse than "below average". My reserved locker, even though confirmed just the day before, was not available when I arrived. This was because (supposedly) someone had used the "e-checkin" service, but checked into not their locker, but my reserved locker!! How can UHaul allow people to do this? No solution was offered and no other lockers were available at that site - Medford, MA. I finally found an alternate at another UHaul site. But at a cost $45/mi th more expensive than the locker that had been guaranteed to me. I want a refund for the difference from UHaul. And, heads up UHaul, your new self-e-checkin prices is highly flawed. Please email me to arrange for the requested reimbursement. Otherwise, after many many years of using UHaul, I will stop being a customer. Thanks you. Chris Seaver, cbseaver@gmail.com.

Christopher Seaver  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Kantorowicz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yu Zhong  |  Premières impressions 
Évaluation :
5

The staff at this Uhaul were incredibly helpful, kind and accommodating. I feel very lucky to have had them involved in my move and they made everything much easier and were able to work around a number of difficulties I presented them. Thank you so so so much to Bonnie and her team for making a difficult day much easier.

MEAGHAN MCGEARY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deneen Paragona  |  Expérience générale 
Évaluation :
5

Bonnie is unbelievable, after many months of waiting on storage units to become available at many facilities, many city's, Bonnie knew exactly what I needed and accommodated me with ease, thank you Bonnie! And the uhaul team at malden !!

Brett Fiore  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUNICE MATALA  |  Expérience générale 
Évaluation :
5

Merci.

SUSAN MUNDAY  |  Expérience générale 
Évaluation :
5

Really impressed with this facility. Very well taken care of.

Alice Rhodes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen Hsieh  |  Premières impressions 
Évaluation :
5

Thank you for keeping my stuff safe for years. I recently finished my house and now have room for everything. Bonnie was a doll and made my experince smooth and headache free. I do not know what you guys would do with out her at that location.

SCOTT HYDE  |  Expérience générale 
Évaluation :
5

El mejor lugar para almacenamiento… mejor q la típicas compañías

Erik Pineda  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY ATKINSON  |  Expérience générale 
Évaluation :
5

Great Service

Warren Noble  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN BAGGS  |  Expérience générale 
Évaluation :
4

The move-in was flawless but the unit has a large pipe across ceiling that is a slight obstruction.

Diana Leek  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Potjanee Srisaereenuwat  |  Expérience générale 
Évaluation :
5

The counter people at the Malden store were amazing and always are. They were professional, and willing to answer question even though it was closer to closing time on a Friday night. In this day and age when it's hard to get employees it's nice to know there are good people out there.

Derek Forestier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH SOLIO  |  Premières impressions 
Évaluation :
5

One word CLEAN!!! Bonnie is awesome as well!

Rachel Jules  |  Expérience générale 
Évaluation :
5

Manager Bonnie was so helpful and pleasant to work with.

Susan Devi  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Melodie SIMON  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEX SAMPSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene Da Silva  |  Expérience générale 
Évaluation :
5

Great experience. Staff were excellent. Building neat and clean.

Chuck Noble  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCOISE MBAKA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl Lewis  |  Online Move In 
Évaluation :
5

The staff member that helped me (Bonnie Alberti) went above and beyond with my rental and explaining everything I needed to know I had a very good experience dealing with her. Thank you, Geno Mirabella

Geno Mirabella  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kinston Desilus  |  Expérience générale 
Évaluation :
5

Thank you for the care, affection and attention! you guys do a great job! the captivating smile and a brand! thank you again!

olavo araujo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Said Aouali  |  Expérience générale 
Évaluation :
5

The manager and Yalixa colon are the best.🤝👍🏽

Louisna Jean Louis  |  Expérience générale 
Évaluation :
5

From Bonnie to the people working there they were friendly and helpful

James Jordan  |  Premières impressions 
Évaluation :
2

One of staff members at reception was rude. She was talking back and instead of answering questions about the check-in procedure just told me that I'm the one who is causing troubles and everyone else didn't ask question. I did not expect this kind of attitude from the staff

Alexander Ivkin  |  Premières impressions 
Évaluation :
5

I answered "no" on question 6 because I don't recommend things to people. What people do is their own business.

ROBERT MUNAFO  |  Expérience générale 
Évaluation :
5

Everybody is very professional, kind, helpful. Specialy manager Bonnie Aliberti.

TATIANA NUSUV  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith solio  |  Expérience générale 
Évaluation :
5

I have had storage units off and on at this location for 6 years. It is clean, it is very well maintained, and it feels safe. Access is easy. Bonnie and the team are always very helpful. If I have storage needs in the future, I will definitely be back.

William Nobles  |  Expérience générale 
Évaluation :
5

Amazing service. Great team and smiles.

Zhaney Clachar  |  Premières impressions 
Évaluation :
5

Special thanks to Bonnie Aliberti for being so understanding and helpful. I really appreciate her, and am recommending this storage unit to all my friends because of her.

Gopal Nadadur  |  Expérience générale 
Évaluation :
5

I like it

Kinston Desilus  |  Premières impressions 
Évaluation :
5

Bonnie and her team are great.

Judith Caton  |  Expérience générale 
Évaluation :
5

The staff was always helpful when I had questions. One of the staff members told me I had a cooking pot on top of my car. I had no idea. I am so glad the staff member told me this. Totally save the day from turning into a bad accident.

Jessica Martinez  |  Expérience générale 
Évaluation :
5

Bonni, Willie, Yalixa and Kenney and all the staff were superlative professionals. I had no problems at all. Everything went smooth and highly professional. The Bonnie Aliberti team goes above and beyond to please each and every patron. I am remain grateful for the kind, courteous, compassionate professional and respectful service I received. Bonnie even came out to the truck upon my pickup to speak and to isee if I needed anything.This is a prize winning operation that deserves to be highly commended for their teamwork. I can see why this Uhaul location is so consistently highly rated and why Bonnie's location stays fully occupied.

Maria McConnell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Dion  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Akanksha Tripathy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Van den Steen  |  Expérience générale 
Évaluation :
1

The staff we spoke with were friendly and helpful, really terrific. However, the office on Eastern Ave was significantly understaffed. I realize the pandemic has made hiring difficult, but I hope you're doing your best to hire the appropriate number of employees. More problematic was the fact that even though we'd reserved a unit, it wasn't available. Why bother letting someone reserve a unit if you're not going to actually hold it? Luckily, the other location in Malden had a unit that was a bit larger, which was unfortunately $100 more per month. While we did get one free month, we should have just been charged the original amount of the size we tried to rent in the first place, plus some sort of discount or offer for the inconvenience.

Sarah Baughman  |  Premières impressions 
Évaluation :
5

Le personnel était amical et serviable. Would definitely recommend to someone else

MATTHEW BERRYMAN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST EDWARDS  |  Premières impressions 
Évaluation :
5

I felt like Kenny went above and beyond to help us; he was so friendly. There was another man, I did t catch his name, but he went out of his way to make sure we were alright. I will recommend this location to everyone.

Edward Costigan  |  Premières impressions 
Évaluation :
4

Great accommodating staff. Only downfall, a bit tight maneuvering vehicle to loading dock, a bit tight

Thomas Brooks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Johnson  |  Premières impressions 
Évaluation :
5

I just want to give a huge shout out to Bonnie at the Malden uhual ! She was great ! Friendly and helped me out a lot !

Jessica Lemus  |  Expérience générale 
Évaluation :
5

The staff was so incredibly helpful and always friendly! We found the location to be extremely convenient and easily accessible with plenty of parking available. I would highly recommend this U-Haul facility to anyone.

Elaine White  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARYANN BENEDETTO  |  Expérience générale 
Évaluation :
5

Two female workers were very helpful!!

Tia Scott  |  Premières impressions 
Évaluation :
5

Good customer service

Nicolas Cruz  |  Premières impressions 
Évaluation :
2

This is not representative of all staff at this U-Haul. The process by which we rented a unit was horrendous to say the least. I believe it took me close to 90 minutes just to secure a facility and had a myriad of transactions (debits and credits) to make it all work. Another inconvenience is all the extra fees (lock fee, environmental fee, service charge, etc). All those hidden fees made it feel like I was getting scammed. If you bundled it up and only charged what was advertised in one lump sum, I would feel less taken advantage of.

Dan Ko  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE WELLINGTON  |  Premières impressions 
Évaluation :
5

Bonnie and staff were great. Personable and professional. Would highly recommend.

Vince Rosa  |  Expérience générale 
Évaluation :
5

Great location, very helpful and friendly people.

Jennifer Mejia  |  Expérience générale 
Évaluation :
5

Bonnie and her staff are first class. She is very respectful and honored an agreement I had with another U Haul facility. She is professional and her operation is seamless. I think I'll keep my items there as long as I could.

Vince Rosa  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlyne nortelus  |  Expérience générale 
Évaluation :
5

Bonnie is the BEST!

Reinaldo Perez  |  Expérience générale 
Évaluation :
5

The manager and employees are awesome

Shedson Pierre  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff!

Kelly Garrett  |  Premières impressions 
Évaluation :
5

I will recommend the manager for a pay raise. She was very professional in her duties.

CLIFFORD SINGLETON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Itunuoluwa Adegboye  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Hopkins  |  Premières impressions 
Évaluation :
5

Worked with Denise to open the account and close it, she was friendly and proffesional!

Denise Uga  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN PLOUMIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth donaldson  |  Premières impressions 
Évaluation :
5

This storage facility is exceptionally clean...Clean, bright facility with several doors for convenient move-in. All the staff at this location were extremely helpful and friendly. Bonnie, the manager, took me on a tour of the facility and I was impressed with the clean, shiny floors and my unit was bigger than I thought. Willy, Karoline, Brittany and Denise all helped facilitate a seamless move-in...Thanks for all your help !!!!

chris miller  |  Premières impressions 
Évaluation :
5

I love this place because they give good customer service, I'll recommend malden uhaul to anyone.

Melodie SIMON  |  Premières impressions 
Évaluation :
5

I was very pleased with the storage for the past six years. We were able to find a house and finally get all our belongings under one roof. I will recommend your business to anyone looking for storage rental.

VICKI MERRITT  |  Expérience générale 
Évaluation :
4

Some kind of light in the storage room would help a lot.

Marinos Vomvas  |  Expérience générale 
Évaluation :
5

All the staff were always friendly and helpful! After two years of being a customer I am very pleased with the service at U-Haul Moving and Storage Of Broadway. Thank you so much!!!

Pedro Portillo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Mcgowan  |  Expérience générale 
Évaluation :
5

This storage unit has the best staff everyone that we came in contact act with was great. The staff is very knowledgeable, pleasant and very helpful I would definitely use this this storage facility again. I would like to also give a special thank you to Manager Bonnie she was wonderful to us and she has trained a staff that does there job correctly and talks very highly of her. Thank you for the great experience.

Lori Gallagher  |  Expérience générale 
Évaluation :
5

Excellent customer service—making a stressful move that much less stressful with their help and grace!

Carolyn Green  |  Premières impressions 
Évaluation :
4

Thanks for staying open late on Sunday to help me.

paul simpson  |  Premières impressions 
Évaluation :
5

This was my first experience with a storage facility. From day One the whole team there was excellent!!!! Walked me through every step. When I needed to downsize a bit, Bonnie, put me in to exactly what I needed. I can't praise them enough there. Awesome facility!

Marc Scarpaci  |  Expérience générale 
Évaluation :
5

The staff is amazing always there when needed sent emails keeping you well informed of any changes. I would definitely recommend U- hallrentals Roberta DiMarco

Roberta Dimarco  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan gonzalez  |  Expérience générale 
Évaluation :
5

staff was great Bonnie is awesome

David Knight  |  Expérience générale 
Évaluation :
5

You guys have amazing staff members i don't quiet remember the lady that helped us when we got the storage unit but she was very nice ! Thank you guys !

JOSE DIAZ  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROLINA PRIETO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto Araujo Reboucas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Davis  |  Premières impressions 
Évaluation :
5

I would like to say that Bonnie the owner of that location was nice personable always had a smile on her face . The U-Haul storage is always clean and neat. And I and also I wanna mention Willy who's been a long time associate there was one of the nicest people I've ever met. I will always do business there

CRAIG WILLINGHAM  |  Expérience générale 
Évaluation :
5

The staff are the example of what we need in our service industry . They are so exceptional  i can't have a word to use describe their excellent service. God bless  them

Darius Ndoli  |  Expérience générale 
Évaluation :
5

The staff was friendly and helpful, and the storage facility is extremely clean and open. Plus, they have hand-trucks, mattress movers, and pallet jacks available for free use.

JONATHON SERAFINI  |  Online Move In 
Évaluation :
5

This is a fantastic storage facility. The staff was always helpful, it is super clean and they have carts available to help you move your stuff. A+.

Paul Gottfried  |  Expérience générale 
Évaluation :
5

Bonnie was just absolutely amazing so kind and helpful through a very stressful time

Nicole Medeiros  |  Expérience générale 
Évaluation :
5

The website needs to update its hours. Nobody picks up the phone.

kavita singh  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy Bastien  |  Expérience générale 
Évaluation :
5

Willie was outstanding. He made sure we knew how to get in to the building after hours and was a super nice person. This facility was so clean and well maintained.

Paul Gottfried  |  Premières impressions 
Évaluation :
5

The whole staff was fantastic! They were all very helpful and accommodating! Bonnie did everything in her power to help between getting me into a storage unit to getting me a quote on a moving truck.

Bette Gilmore  |  Premières impressions 
Évaluation :
5

We thank you for keeping our home items safe while we were storing.

Florette Allen  |  Expérience générale 
Évaluation :
5

It was wonderful be your customer. I recommend for everyone.

Edmilson Gomes  |  Expérience générale 
Évaluation :
5

Denise Was a great help

Adrienne Nadeau  |  Premières impressions 
Évaluation :
5

Some of the nicest people I've dealt with in along time. Very refreshing!

Sherry LoPresti  |  Premières impressions 
Évaluation :
5

Easy to sign up, flexible & friendly staff, reasonable pricing and storage units, plenty of carts, easy pull-up spaces to load directly into and out of a vehicle, safe & big elevator.

Madelyn Fisichella  |  Expérience générale 
Évaluation :
5

Great service

rabah ameziane  |  Expérience générale 
Évaluation :
5

The facility is very clean and well maintained, which was a relief as I know my belongings will be safe. All the staff were very helpful and more than happy to assist me. Great experience.

monica smith  |  Premières impressions 
Évaluation :
5

yes the staff was Friendly

Jami Fuentes  |  Expérience générale 
Évaluation :
5

I would highly recommend your facility and your staff. Over the years Bonnie was very helpful and I would recommend your facility due to her professionalism and help. Also, Gerald was very helpful

BEN OVERTON  |  Expérience générale 
Évaluation :
5

Great place, it is super clean!

MARCOS BRETAS  |  Expérience générale 
Évaluation :
5

The team is very professional and give a very good service. I have been help by an Haïtien guy ( sorry i forgot his name). He is very helpful, professional.

vincent D'Angelo  |  Expérience générale 
Évaluation :
5

The ladies were so nice with me and answered all the questions I had.

BRS Building Service Inc  |  Premières impressions 
Évaluation :
5

Great facility. Bonnie has done a great job renovating this from a competitor to a first class facility. She and her staff are always helpful, friendly, and upbeat. They made each visit a pleasure.

VINCENT PENZO  |  Expérience générale 
Évaluation :
5

Facility is very clean inside. Staff always very friendly & helpful. Felt very comfortable storing my motorcycle there for the winter (and have used this facility several times in years past as well.

nick coccimiglio  |  Expérience générale 
Évaluation :
5

Both Denise on first visit and Bonnie on second visit were were gracious and knowledgeable. I do have an issue re cost of storage, but it does not affect my positive opinion of the staff and property

Fiona Power  |  Expérience générale 
Évaluation :
5

Great facility management was very great and helpful

Paul Ruggiero  |  Expérience générale 
Évaluation :
5

I am safisfied and recommend U HAUL to my friends.

raymond le  |  Expérience générale 
Évaluation :
5

Nice facility, great staff.

Mike Chambers  |  Expérience générale 
Évaluation :
5

My experience when dealing with the staff have been exceptional. They are professional, helpful and available to their customers. Clean premises and the store carries a wide variety of products.

ELIZABETH AUGUSTE  |  Réservation 
Évaluation :
5

The process from renting a cargo van and a storage unit was very convenient and easy. I was very pleased with the service I received via phone and in person.

Dunia Ventura  |  Expérience générale 
Évaluation :
4

Staff made everything smooth sailing

Linda Hardemon  |  Expérience générale 
Évaluation :
5

I”m very happy for alll staff

GERALDO CALDEIRA  |  Expérience générale 
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