Customer Reviews for U-Haul Moving & Storage of Burlington

Évaluation :

3

No on site parking for customers leaving vehicles

Évaluation :

1

Although the office was able to view my reservations, it was never available on the app. On day of move, the systems were not up, constantly down in middle of check in. It took over an hour to get my truck which cost me an hour extra with movers. I left a friend to wait and get vehicle as I had to go meet movers. They found a work around that sent her to my house with a 26' truck, I had reservations for a 15'. I called immediately and was told that was what I ordered when in fact, I had reservations for a 15'. This too was unacceptable as it was too big for our needs and at a higher cost. Upon returning, the storage recommended was a closet when in fact I had a 1 bedroom condo. Going back to the office, I was extremely upset, and was now fed up with Uhaul. The young lady had the audacity to tell me, there was no need to be aggressive when I wasn't aggressive, I was mad, very mad, upset, annoyed and further in debt than planned. It was not her money, time or effort put into this, it was mine. I will never again use, recommend or consider Uhaul. Furthermore, they did nothing to make good on Uhauls bad business. Absolutely the worst experience in moving. I have nothing good whatsoever to say.

Évaluation :

2

When returning the vehicle, person was rude.

Évaluation :

5

Congratulations Great experience The best attended

Évaluation :

5

Mike was very helpful and knowledgeable

Évaluation :

5

Employees were very friendly and made me feel comfortable.. they answered all questions promptly and treated me with care.. pleasure doing business with

Évaluation :

5

Everyone was friendly

Évaluation :

4

Staff was great. Truck had 3/4 tank of fuel. Had to drive 30 minutes out of my way to get the truck on an already tight schedule. Check engine light came on approx. 50 miles away after 'topping' up the tank before my 9 hour drive. Key would not come out of the lock cylinder until the steering wheel was locked and then it was a 50/50 chance it would come out. Otherwise an okay experience. I just wish the truck was at the destination I asked for in Bordentown NJ, after all $2 000 and I have to waste my time to get the truck??? And a friends time and gas..... This is the second time I had to go find the truck on a previous trip.

Évaluation :

5

Quick and friendly.. would use again.

Évaluation :

4

Customer service was very good. Vehicle is clean.

Évaluation :

4

Only thing was the location they told me I would be picking the truck up was far an I used alot of miles I pick the closer location to save money.

Évaluation :

5

Great service. Got what I needed for the time I needed it.

Évaluation :

3

Very difficult to reach the manager in the facility.

Évaluation :

5

Very food customer service and had no problem renting a van the same day

Évaluation :

5

Associate that helped me was very helpful and made process very easy and quick.

Évaluation :

5

The office person was exceptional! He was kind, professional yet personal. Because of the service this Uhaul location is the only location I'll go to.

Évaluation :

5

Great service and communication. Thank you

Évaluation :

3

Hours state from 7-7 so I booked in-person pickup. My order was changed a day or two later (not by me) to virtual pick up. I called to make sure the items I bought would be available to me. I did not receive the furniture pads I had rented. Had various issues picking up the truck using the 24/7 share which resulted in a 30 minute delay. Once we had the truck, all was good and drop off was fine.

Évaluation :

1

you overcharge me for my mileage customer service Was sucks .the little girl or whatever and the little boy was very rude.. No smiles. I definitely would not rent from you anymore. and I would never recommend anyone to you guys, rip off. I rent a van for three hours. I went 75 miles a full tank just like where you had it and you still charge me $145.

Évaluation :

5

Everything went smooth and better than I could've hoped for. The older gentleman who assisted mee is a credit to your organization

Évaluation :

4

Returned trucks should be cleaned and properly maintained before renting to the next customer. The previous renter had pets, so there was fur all over the place. I had to clean the mirrors and windshield. Also, service light was on. Otherwise, the member at the counter was extremely professional and knowledgeable, he was able to help me get the reserved truck after self pick up failed.

Évaluation :

4

very limited parking

Évaluation :

5

Thanks to Kevin Jackson once again. He is the reason I come back because of his professional manners and his always pleasant demeanor.

Évaluation :

3

Location is very convenient. Service was fast when you apply online. Truck was ready once I got there to pick it up. Truck had engine light on.

Évaluation :

5

Great customer service, very polite and accommodating.

Évaluation :

5

Kevin and the rest of the team were super friendly and supportive throughout the process. They were pro active, helpful and made my experience easy and comfortable. Merci.

Évaluation :

5

This location was very efficient. The employees very friendly and efficient. Would use this location again.

Évaluation :

5

Gentleman at the location does a really good job

Évaluation :

2

Upon checking in the agent was rude and did not want to check me in! After repeatedly telling her that the app wasn't working she finally checked me in 20 minutes later with an attitude. The truck was clean on the inside but crashed up and dirty on the outside. The damage on the drivers side door was so bad that in order for the door to shut it had to be slammed! I was given a truck with an 1/8 of gas left and barely made it to the nearest gas station! After returning the truck I noticed a charge for returning it with more gas than when I received it! I am waiting to hear back regarding a refund!

Évaluation :

1

Advertised as $19 but was $160

Évaluation :

5

Great front office staff. Super helpful and accomodating.

Évaluation :

5

Michael E was very quick efficient and helpful

Évaluation :

4

On-site parking

Évaluation :

4

The guy there was pretty cool and understanding. The lady there who was very short wasn't trying to hear what I was saying, nor abide by the receipt uhaul emailed me. But the guy from the front fixed it, no problem at all.

Évaluation :

5

Agent was very polite, profession and very personable.

Évaluation :

5

Staff was very kind and helpful. Thank you for assisting me after leaving my phone in the truck. Grateful thanks for professional support

Évaluation :

5

There was know problems with my units.

Évaluation :

5

I would like to thank U-Haul and their staff for a job well done!

Évaluation :

4

There was a dead roach (or something) on the welcome paper when I opened the unit lol

Évaluation :

2

Charged much more than I expected.

Évaluation :

5

Good Service

Évaluation :

2

I have rented from U-Haul at least 9 times throughout the years. Look up my number if you don't believe it. 9175879729. This time around, U-Haul representatives all seem to only care about collecting a check and they are Not there to work for it. Office staff appear lazy. I Didn't feel that they cared about how my rental experience went. Sad cuz I valued myself being a U-Haul customer.

Évaluation :

4

A truck for a few hours cost too much. There is no way, especially a very small truck not used overnight cost so much. No matter how far you go in one day.

Évaluation :

5

Always professional service at this location.

Évaluation :

3

Have more vehicles available if pisdinle

Évaluation :

5

The employees at this location are very helpful and polite.

Évaluation :

5

The online move-in and move-out options were very convenient. Staff at this facility were friendly and helpful.

Évaluation :

3

I was told that we cannot do after hours drop off despite it on the sign to do after hours drop off and there are key drop box

Évaluation :

3

drop off location changed to a much further location without confirming

Évaluation :

1

I rent a small container and didn’t like the fact my belongings would be stored in a container that house a portable Rat Bait Station for rodents .

Évaluation :

5

Very courteous

Évaluation :

5

My experience was great. Even though there was no internet when I went to pick up the truck the gentlemen at the front was friendly and helpful. He was able to assist me with getting the rental . I would definitely rent here again. Merci.

Évaluation :

5

Great customer support and service . Thank you

Évaluation :

5

I’m so happy to rented the truck from Uhaul

Évaluation :

4

No problems. Reserved, picked up and returned. Would definitely rent from this location again

Évaluation :

3

I moved from Toms River to Mt Laurel, so when my drop off location was changed, it was harder for me to find a gas station. Google maps promised a BP gas station before I got to your drop location. Google maps was wrong. There was no gas station. I was not about to put more miles on the truck at 9pm driving around in a town I'm not familiar with. A little grace and a refund would be greatly appreciated

Évaluation :

5

The drop off was easy breezy. The gentleman staff we dealt with was personable, knowledgeable, and efficient. I wish I could remember the young man's name but this big move has made my mind complete mush!

Évaluation :

5

Both workers at my pick up and drop off were very accommodating and professional. Kevin was extremely helpful. Merci.

Évaluation :

2

When I picked up the truck it was filthy amd had a 1/4 tank of gas so I immediately had to put gas in it. I've rented a number of trucks from this location and never had these issues before

Évaluation :

4

The hours online don't match the hours of the store. Plenty of times I've gotten off work Rush there because the answering service and online says they're open till 5:00 and I would get there before 5:00 and the office is closed. Or the answering service and online says they're open on Saturdays and this specific store wouldn't be open on Saturdays. Causing me to have to pay a late fee 2 months in a row so that's frustrating.

Évaluation :

5

EVERYONE AT THIS FACILITY IS AMAZING! I HAVENT HAD THE PLEASURE OF MEETING CHRIS YET BUT I HEARD SHE IS DOPE! I'm grateful for them all they are so professional and caring.

Évaluation :

5

Staff was very professional and attentive. Excellent experience!

Évaluation :

5

I will use again u haul company

Évaluation :

5

The staff was amazing! Nice, knowledgeable and helpful. Helped ease some stress of moving! Thank you Burlington Staff!!

Évaluation :

5

The attendant working the desk was excellent.

Évaluation :

5

Non

Évaluation :

5

Very Helpful

Évaluation :

3

Pretty self easy only complaint was that the storage tag was labeled with the wrong number which made it a bit difficult to find. And better lighting is needed at night.

Évaluation :

5

Christine Porter is very understanding and very helpful! She is the best

Évaluation :

5

Christine was the best and very helpful... thank you!!

Évaluation :

5

Great staff. Carlie was very helpful moving me in. Quick and painless

Évaluation :

5

The staff was very nice and welcome me to U-Haul and very helpful I would recommend them to anybody and they really good

Évaluation :

5

The person at the counter was very friendly

Évaluation :

2

The manager worked with me for the last couple of years. My storage unit door was broken for almost 2 years. It made it difficult for me to go in and out my unit. I had to bring someone with me to help push it up. It was dangerous because once it was up, it could come crashing down. I had to move because I got frustrated.

Évaluation :

1

The guy at the Burlington location seemed annoyed that he had to do his job. Every time I ask him to do something he huffed and puffed. If you don't wanna work on a Saturday just say that! The two individuals that help me at the Somerdale location we're extremely polite and helpful but the gentleman at the Burlington location needs to work on his people skills and if you're stressed out take a day off because I don't pay money to feel like I'm beyond a annoyance!!

Évaluation :

5

Staff was friendly, was patient

Évaluation :

1

The absolute worst experience more than my first time. Always receiving misinformation on rates and availability. I will never use uhaul again and proud to share that with every single person I know. Thank the lord for social media so I can share it with those not in my immediate circle. Shame on this company for the lack of customer service quality and systems in place. I contacted multiple times to have issues resolved. Nothing and still haven't received a callback from the first complaint filed.

Évaluation :

1

Didn’t like all the spiders and dirt that blew under the door

Évaluation :

3

The average review is not due to location employees. This nonesense about self checkin is ridiculous, we are replacing the human contact with computers. The human touch or interaction is true customer service.

Évaluation :

2

I was told to vacate by 7/30/22 due to discontinued RV parking which I complied, when I was paid through 8/7/22. I have a letter from the storage manager verifying this. I was not offered a refund for the remaining fee. I have been charged $10 for a long time for 24/7 access and my access code only worked 9am-5pm. I mentioned this to management and was never corrected nor the $10 charges refunds nor removed from my bills. This can be verified on my account statement. I always paid on time!!!

Évaluation :

4

Thanks for having such a storage place there. Good area to have storage.

Évaluation :

5

The gentleman who checked me is was patient (I was a bit scattered and tired) and very thorough.

Évaluation :

5

Unit cement floor was a bit moist/wet.

Évaluation :

5

U-haul-Burlington is a 5 star corp

Évaluation :

3

I kept getting an error message when I tried to take advantage of truck and storage deal. All I need to add was email or phone number to complete but your system rejected.

Évaluation :

4

Initially I reserved a unit online & when I arrived was informed the size of the unit was not available at the location requested & the system should not have allowed a reservation. The agent was helpful in finding another location that could help and things worked out great..

Évaluation :

5

Professional and friendly staff at Sommerpoint, Blackhorsepike, Toms river, Burlington and call center. Except one person who runs his mouth like a non stop motor, not sure where his location at. Not going to mention his name. But he's rude. Otherwise everything was great. Don't let one bad apple ruins for everyone. Merci.

Évaluation :

5

The manager Christine is outstanding, he's always in a great mood and accommodating makes you feel very welcome. She's a great representative for your company.

Évaluation :

5

Check in clerk was wonderful!

Évaluation :

5

From day one, Angel worked with me while I was renting with Uhaul, making the entire process seamless and easy to understand. Always positive with helpful solutions. Thanks to Angel I had a great experience at Uhaul!

Évaluation :

3

The storage units should have better lighting in them to see when it starts getting dark early.

Évaluation :

4

When I was closing my storage I had somethings that had to be removed the staff told me they were going to remove it and because they couldn't removed everything they threatened me with the police I just felt it could of been handled different but I have my lawyer on speed dial and also have the text when they said they tried to remove everything I will never use that storage again because of that I paid 180 for a whole year. I'm just glad I'm done with it

Évaluation :

4

Units leak. Tears are in the ceiling insulation

Évaluation :

4

A pleasure to deal with Christine Porter. Very nice and very helpful.

Évaluation :

4

The office manager Christine is very caring, considerate and helpful.

Évaluation :

5

The best U-Haul Facility I have ever had the pleasure of dealing with.

Évaluation :

2

My bill was due on the 12th of each month I moved out on the 15th Was told it would not be prorated so I pay for a whole month and was only there for three days you guys are crooks

Évaluation :

5

The manager Christine was very friendly with outstanding customer service made us feel so comfortable and welcome.

Évaluation :

5

Very easy check in.

Évaluation :

5

Mike was very professional and informative

Évaluation :

4

My unit got a bad mold infestation and a lot of it had to be trashed there was a hole in the ceiling insulation but to be fair i moved out of state and rarely had time to check it and didn’t mention it to the staff so no harm no fowl could’ve been remedied they are super laid back though would rent again

Évaluation :

4

Sometimes I have some rough situation but somehow U-Haul always makes it right so I want to thank you guys for let me gain access we’re on our way home to Kansas so my wife can see her love ones

Évaluation :

4

The only complaint is check out. I turned in my clicker and key on Saturday and wasn't officially moved out in the system until Monday.

Évaluation :

3

The unit was filled with leaves and debris. There were lots of spiders and webs. It was not clean at all. We are still waiting for the email showing that our account has been closed. No one was in the office when I stopped by during office hours to ask about the email that I had yet to receive.

Évaluation :

5

I was pleasantly surprised to find my belongings in their original condition. With inclement weather and crazy swings in temperature, I was expecting the worst, but the storage unit held up nicely!

Évaluation :

5

Very polite and care about your needs. The staff is extreamly nice and helpful.

Évaluation :

4

Crystal or Christina (can't remember which is correct) was very helpful and kept her word in notifying me when something became available. Good customer service is everything to me and rare to find today.

Évaluation :

5

The rep that helped me was very friendly and thorough with explaining things. The unit was clean and the rates were reasonable.

Évaluation :

5

Merci

Évaluation :

5

I have dealt with Uhaul previously and the results were the same. I'm very content with Uhaul services.

Évaluation :

5

Excellent service and friendly staff.

Évaluation :

5

This is the only local U-Haul I will ever rent from. This type of excellent customer service is almost non existent anymore. GREAT MANAGER!!!

Évaluation :

5

convenient, clean and cost effective

Évaluation :

5

Although there were a few issues with my truck rental, and arranging the storage unit with the representative on the phone, once Kevin (from Florence) and Christine (from Burlington) got involved, the process was incredibly smooth. We even got more than what we were expecting!

Évaluation :

1

This was the worst experience I've ever had with a storage unit facility. Because I didn't have a unit never been to this place in my life. The managers and other staff was not very helpful at all. I wanted to talk with a manager, but all they would do is email. After speaking with your service representative, them sending emails to the managers, that I wanted to speak with them. They would never call. And you could not send responses back to them. Thought it was fixed the first time. Unfortunately they still did not fix it. I called multiple times.

Évaluation :

2

We were told $70 plus tax on ssthe phone and then when we got there, the guy that wrote up our paperwork upped it to $100 plus tax. That's $30 something more a month. Well I wasn't very happy about it.

Évaluation :

5

The person on staff was friendly and helpful

Évaluation :

4

All issues we had were responded to by the general manager in a highly satisfactory way. Well-run facility.

Évaluation :

3

I have only had my unit for a month, and I lost some clothes, designer shoes, sneakers, and personal items do to water damage from a leak/whole in the roof.

Évaluation :

5

Gentlemen at the desk was very friendly and helpful

Évaluation :

5

The manager and employees were excellent. They helped me out any time I called or visited. I never felt as though I was a bother at anytime. Trust me I was bother with tons of phone calls and visits due to my very stressful circumstances.

Évaluation :

5

Our items had been stored for at least 4 years. The billing system is convenient and easy to use. In all this time we never felt the need to check or come in to inspect our goods. We felt if anything had gone amiss that you all would have informed us. Using uhaul gave us "peace of mind". Merci

Évaluation :

5

Cleanest U-haul I've been in. Staff was busy but fast and friendly . They offer free guest WiFi and self service options... which I wasn't aware of until speaking with them and will be sure to use in the future. Very convenient.

Évaluation :

4

The workers there were really helpful and accommodate to my needs

Évaluation :

5

My experience with U-HAUL, is an excellent one from signing rental papers to storing my belongs in the unit. Thank you for the very good customer service!

Évaluation :

2

I moved in no problems but a month later I moved out and they changed me for a month I didn’t stay there I called the central office n no one has contacted me yet I’m very disappointed with UHaul

Évaluation :

5

I enjoyed my storage unit, everyone was very helpful and if I need a another one in the future I will definitely use uhual again.

Évaluation :

4

Fit my needs

Évaluation :

5

It was a very easy and pleasant experience renting the unit- the young lady (sorry forgot her name) was very professional and helpful

Évaluation :

4

R

Évaluation :

1

My storage unit was full of mice poop. My shoes was chewed up and I had to throw TVs away because my cords was chewed. Waste of money.

Évaluation :

5

Angel was very helpful. He explained in detail my rental unit. He was friendly and professional and I felt comfortable in renting a storage unit from him. He came back to help me lock my unit.

Évaluation :

1

Bad

Évaluation :

5

I rented trucks a few times over the last month as well. All members of the staff were courteous, friendly & helpful. I'd definitely recommend this location to anyone.

Évaluation :

5

Christina and Jake went above an beyond to make my experience with u-haul a great one.

Évaluation :

5

Both employees that I had to work with were very courteous kind knowledgeable and helped me very much. Thanks

Évaluation :

5

Great experience

Évaluation :

1

My property was damaged. It was covered in mold and completely covered in dust and spiders like it was stored in a shed in someone's back yard. I was told it happens and wasn't offered insurance day 1

Évaluation :

3

There was quite a bit of water damage on the stuff in the front of the unit. You can see where the roof was leaking. Staff was friendlier at the Florence uhaul. He used to work for you. Bring him back

Évaluation :

5

Professional.

Évaluation :

5

The representative took his time with me. He was thorough and very helpful.

Évaluation :

5

No hidden fees with them. Everything was perfect!

Évaluation :

1

Our storage unit leaked and ruined the furniture and other things stored there. Just about everything needed to be trashed!! Never will I recommend this location!

Évaluation :

5

happy with service but would like it to be a little less expensive.

Évaluation :

4

Truck was ready to retire

Évaluation :

3

Vehicle was vandalized while being strored there there are no cameras moved my rv to more secure facilitie

Évaluation :

5

I was was happy to store my belongings with your company and will do it again!!!

Évaluation :

1

It was horrible! I made a reservation weeks ago, get to the storage facility to store my things with a set price. We pull up after a 16hr drive, the rep tells me my room that I reserved was gone.

Évaluation :

3

People that work there are not that freindly rush u put yhe door dont want to ansser questions

Évaluation :

1

I was there almost six plus years and over the years and change in management the security and service went down. Security was almost nonexistent when I left. This app won't let me type everything.

Évaluation :

4

Aucun

Évaluation :

5

Merci

Évaluation :

5

Aucun

Évaluation :

5

The manager at this location was very helpful