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John LCustomer Reviews for U-Haul Moving & Storage of Canton
Testimonials From Recent Customers
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All the U-Haul staff I dealt with over the time I rented the unit was always friendly, professional and ready to help. I would use your services any time in the future if I needed them again. Thank you and all the best, Ana Beider
ANNA B | Expérience généraleExcellent customer service! We needed a larger van and within minutes of requesting it online, we had confirmation of receiving it. Pick up and drop off was also quick and efficient.
Kassandra BThe dude was supercool. There was another dude, but I think it was a customer.
Stephen F | Premières impressionsvery receptive
Margaret Hlove this uhaul location!
Gary GGreat store, great staff,great location,great experience!
Heyli FNothing......We were very pleased with the service. Both employees that waited on us were very pleasant & knowledgeable. They made the entire process very smooth & completed the transactions in a very reasonable amount of time. We would recommend them anytime !
Roxanne DThe manager in Canton was super kind to me, and everyone else I heard him encounter. The store was clearly busy, but they got me in for hitch wiring, and allowed me to efficiently rent a trailer that was perfect for my needs. Return was also easy and helpful at Baxter's!
Katie BThank you for helping me!
cameron t | Expérience généralenone
Donald LKyle, assistant manager, was SUPER helpful and efficient. I have used this UHAUL location many times over the last 20 years and every time they have been helpful and great. Best is Biz! Thank you!! :)
Monika LThe man who rented it out really knew his stuff. However he went through the speech so fast I didn't understand or get some important information. So upon arrival we drove around a bit to figure out where the unit was and how to get in. And then I forgot to swipe my card when I left. So I am prob in trouble for that. Place was clean and looks safe to me. I also rented a truck so it was a lot of information all at once.
Wendy S | Premières impressionsVery nice people great customer service.
KARA BThe trailer we rented had a hole in the floor. We did not discover it until we got it home. We temporarily patched the floor with duct tape so our furniture would not get wet. Trailer appeared to be very old and probably needed to be retired. The gentleman who gave us the trailer was very nice and helpful. I would use this location again for sure!
Helen SEverything worked real well! I have had times when something would not work! at some of these U-Haul places!! Thought it might take hours to get loaded and I returned trailer by noon!
STEVE RThe gentleman that we picked up the truck from in the morning was rude because we were a hour late for pick up. He said, "You're lucky that I didn't rent it right out from under you. I had provided my credit card and rented it for 12 hours. It was an hour loss of MY time - no loss to the company.
pamela hGreat customer service!
CHRIS RAll of my concerns were addressed by the helpful and friendly staff. They really simplified the procedure. Excellent experience overall, as this is my first time using Uhaul's rent service.
Sreekesh KThe only thing I wish that would be accurate would be the price between reserving online and actually going to the store, I reserved online and paid for it and it said it was 50 some dollars and some change I get to the facility and I had to pay $160 if I didn't really need it I would have walked away I have rented a U-Haul twice before this time and it was not that much and it was recently I have rented a 26 ft truck for $120 the last two times this time it was a 20-ft truck and it was $160 plus I had to pay an extra $20 for the mileage I've never had to do that before, would this being said I probably would go somewhere else next time
Christopher JVery friendly staff.
Patrick MVery unprofessional management, the car dolly had no plates on it. Very disappointing
Barry LThe General Manager and associate were very helpful, respectful and answered all my concerns. They made the process very easy.
Aneysis NThe managers at this location is far below professional! I heard him on the phone with another customer when I walked in and he was not friendly or helpful to the customer on the phone. I also came in to return my uhaul a few minutes before the place had opened but the door was unlocked so I went in and again the same guy was rude. I don't plan to use this location again!
Corey KStaff was courteous and helpful. Very pleased.
Michael CThis is my second time at this location and the entire staff was extremely friendly and a pleasure to do business with. I don't usually waste my time on a positive review but good customer service these days deserves some recognition. Merci!
Thomas GNothing further
Abbey HGreat service. Really helpful.
stephane s | Premières impressionsThis particular truck worked great but it needed some work on the drivers door due to damage from previous renter(s). The guys at this location were very helpful and great to work with
Stephen SNate was a great help and provided excellent customer service. A better experience than I've experienced recently
Jannah S | Premières impressionsExcellent Timely service
Stephen Cthe staff at the canton ny u-haul were very helpful , greatly appreciated
JOHN AEmployee was condescending and rude as f@&k.
Jeffrey BThe service people in Canton were upbeat and personable. Thsnk you to them!
Bahram SNothing it was a very easy process I was in and out quickly with no issues.
Juliette RAbove and beyond
Lynne HI rented unit 004, the hall way of the inside facility was well lit but the unit itself did not have a light. This made a flash light necessary.
Roy R | Expérience généraleGreat staff, quick to get paperwork done and get car unloaded and dolly off truck so we could get unloaded into our storage unit. Staff courteous and ready to help with any questions.
VICKI MVery pleased with the car hauler we rented and the service. Merci.
MIKE HYour app froze up when I was returning the equipment. I was unable to complete the return. Your employee had to assist.
David MVery nice friendly staff.
judith t | Expérience généraleVery thorough, quick, clean and easy. Have used this location several times over the years and am always pleased with the service and condition of the equipment. Merci!
Drew MCan't think of anything. Very happy with my experience.
Alan TThe staff are super, very helpful and friendly!!
Lindsey V | Expérience généraleThe staff was very helpful and friendly!
Bahram SThis location provided prompt, courteous service for the installation. On making the appointment some parts were needed and I was kept informed of the progress. Installation went smoothly. When I left some materials I purchased behind they contacted me to let me know.
RUSSELL SSuper helpful staff with great customer service. Vehicle was in excellent shape and served us perfectly for the week we had it. Happy to come to this location again!
Kassandra BNo problems with anything… good experience.
Robert CNothing excellent customer service
Jean VI had a very good experience. I was ably to see 2 different size units and Kyle was EXTREMELY helpful. He also noticed that I had not locked it correctly and quickly informed me!!
Sandra S | Online Move InThere is nothing to improve. Everything went very smoothly! The store employees were extremely helpful!!
SANDRA Sconsistently excellent
robert jNo need to improve. They are the best !!
Eric HOwner on site and staff was efficient and helpful at drop-off.
James DPeople friendly and helpful.
judith t | Premières impressionsWe had a unit for a long time (ten years!) and saw different staff come and go, many other occupants of units, etc. In all of that time, the facility was generally clean, well lit, easily accessed, and we had very few problems. That is such a huge accomplishment! So, so impressive. The staff were also generally friendly, available, and helpful. I would definitely recommend this site to anyone looking for safe and clean storage!
EMILY H | Expérience généraleLittle rude, why did I pay more gas mileage and fill up the tank
KATIE SYou go into the store and it's so slammed with so much crap it's a maze to get around. Take 30+mins for anyone to even acknowledge you even when you try to go find someone you can't. Pretty sure the staff was so incompetent they can't even do simple things. 0 communication and cant even get anyone on the phone. I mean for christ sake the dude was on the phone for 30 min trying to figure out how to print a invoice. Suppose to be secure but yet still had mouse damage and dropping everywhere. It's was complete garbage.
Ronald N | Expérience généraleStaff were rude when having questions during u haul drop off.
Preston FMatt St pier the manager of Canton NY office is very helpful and nice. He went above and beyond to help me.
Qunicie F | Expérience généraleEverthing went smoothly
Roy R | Premières impressionsAmazing service
Chase B | Expérience généraleGreat people and place.
Ann F | Expérience généraleMy answers in the survey above say it all. 👍🏻
RICHARD H | Expérience généraleMatt greeted us and clearly walked us through the hours of access and all the details surrounding the unit.
Keri D | Premières impressionsAccommodating and knowledgeable staff were able to recommend local contractors (locksmith).
Patrick R | Expérience généraleVery professional and willing to explain everything easily with no Hassell
Ronald N | Premières impressionsGood experience!
lesley t | Expérience généraleI love how friendly and helpful the staff is!
Lea H | Premières impressionsThe staff was friendly and helpful. I will definitely recommend your business to anyone looking for storage.
TAMMY E | Premières impressionsThe day we needed to use the facility our very large dog's life was threatened and the eviction we were doing that day turned into a nightmare with only me to go with our 3 man crew to direct the removal of items and storage and the gentleman at the desk was very patient and helpful with me and he needed to be as I was in a confused and agitated state not fully comprehending everything but he explained all to my husband again later.
Judy t | Premières impressionsThere was a water leak and I wasn't notified. It ruined boxes of family photos and a sofa. Nice got in my sofa and boxes. Horrible! I paid more to be in a good, secure building. Horrors!!
Debra P | Expérience généraleMatthew was great and helpful. Storage unit is perfect!
Skye B | Premières impressionsThe furniture and other things were stored nicely. No damage has been seen. Except for a couple of communication issues our experience was a good. Thanks for everything. Babs Martin
BABETTE M | Expérience généraleI have never had a bad experience with this facility nor with any of the several staff members with whom I have interacted. The folks are invariably courteous, friendly and well-informed. The facility is very clean and well-maintained and everyone seems eager to help with any inquiry or situation. I have been a self-storage customer at this facility for the past six years or so having moved from another facility in the area for the indoor, climate-controlled feature even though it's a bit farther from my home. Very pleased with this facility in Canton NY and with the folks who work there.
MYRA G | Premières impressionsRodent droppings. Everywhere. In my storage unit. Also some rodent pee, chewed bits and a chewed cable of one of my electronics, what was a nest of some kind the vermin tried to make, and more droppings, in some of my boxes and bags. According to what I can remember one of the staff telling me, some college kids (who must have been complete idiots) were renting a unit and had brought food into their unit. Even though they were explicitly told not to, they went and did it anyway. Which, in turn, caused this problem. While the storage facility is secure, it apparently is not secure enough against vermin and idiots. It seems the staff tried to do what they could to be helpful and just gave me some kind of customer service number for my trouble. What, no refund or something? Gee thanks. If I were to ever rent from U-Haul again, their facilities would have to be ABSOLUTELY vermin-proof. (Couldn't hurt to maybe make them idiot-proof too.)
Thomas S | Expérience généraleThe pick up of the trailer was great no problems the ride to here was very good no problems and the delivery date was very good it gave me time to unpack and to bring over the rest and no hurry to get the trailer back on time but plenty of time to get settled when I got there to u-haul the storage clean and will be heated and cool in the spring and summer I really like that thank you so much for making my trip a success.
kathleen l | Premières impressionsWe removed our items from climate control storage and placed it outside while we waited over 2 hours in blazing heat for our friends who were moving it to Ohio. A very polite and courteous U-haul attendant came by and offered us to wait in air conditioned store with access to bathroom and cold water to save us having to wait in our truck and avoid using gas to keep our AC on. He highlighted security camera safety measures U-haul has which made us feel safe. Very, very thoughtful gesture that was greatly appreciated. We've used this Canton NY U-haul store and continue to be impressed by the service this location consistently provides. THANK YOU - GREAT JOB!
Marie K | Expérience généraleExcellent communication and customer service.
Doug T | Expérience généraleOne way rental and a night & day experience. Called & Booked a specific location in Ottawa Canada and got confirmed a different location on the East side of city. I was traveling west. Not impressed with that experience. CANTON New York u-haul experience was of care, courtesy and professionalism. Manager understood our frustration, waived extra mile fee (that Ottawa wouldn't do when we asked) and he genuinely wanted to correct a wrong. Very impressive. Summary: Ottawa Canada experience = 1 star Canton NY = 5 stars
Marie K | Premières impressionsI would have liked a light in my unit. Staff was amazing. Thanks very much!!
pam a | Expérience généraleVery nice and accommodating. Clean facility
Sherry M | Premières impressionsI rented a unit for almost 3 years. My items were in the same shape as when placed there. There were no smells, no mildew, no insect infestations, no rodents. I am so appreciative of how Canton U-Haul maintains their property. Thank you for the peace of mind! Donna E.
Donna E | Expérience généraleMatthew was very helpful and welcoming, explaining, patiently, how to operate the unit. I feel confident about the security of my stored items and the convenience of accessing the unit.
Alexandra B | Premières impressionsKyle was awesome. Happy to have gotten the service because I was in a pinch in between moving. Thanks UHaul!
Brianna S | Premières impressionsQuick service, easy shopping for supplies, and overall very convenient. Price is a bit high.
Kristopher K | Expérience généraleTwo weaknesses: 1) The alarm goes off every time I open my unit. 2) There is no response to #1. In other words, there is no security.
michael g | Premières impressionsit is always pleasant working with staff at the Canton U-Haul, they are very helpful and knowledgeable
ED M | Premières impressionsThe staff was friendly and knowledgeable. I will be returning again to use this facility.
Tasha D | Expérience généraleMy only issue was a bird pooped on some stuff 路♀️ Other than that it was perfect. I'm not sure how the bird got in there.
Kristin B | Expérience généralevery convenient
Savion B | Premières impressionsAmazing is all I can say. This was last min and they were so helpful and I'm greatful
Kristin B | Premières impressionsDoreen and Dave are excellent Uhaul customer service representatives. They made the whole experience seamless.
Sherry T | Premières impressionsEveryone was pleasant and very easy to work with.
Ryan C | Expérience généraleThe folks were extremely helpful. However, I think they should sell rodent/pest control items as well for the storage units. We had quite a bit of mouse feces scattered about on our boxes.
Joanna S | Expérience généraleThanks for going out of your way to help me!
KEVIN M | Premières impressionsExcellent service
STEPHANIE S | Expérience généraleNew York Uhaul is on point Virginia is NOT Sorry not sorry
Roma B | Expérience généraleThe staff was very busy upon my arrival but took their time and gave excellent one on one service. Extremely courteous and worked with me in renting a storage unit. thank you to the staff.
RONALD H | Premières impressionsOur items were stored in U-Box containers very securely for more than 4 months. Kudos to General Manager Matt DePier and his crew!
MERT K | Premières impressionsJust need to get 24 hours access to the buildings and units up and working properly.
amy p | Expérience généraleThe only negative comment I could say about the facility is that the internal storage units were not asseseable as well as outside, 24x7.
Kyle B | Expérience généraleYour customer relationship is beyond words courteous and professional . Thank you ! see you next year.
Carol A | Expérience généraleFacility is clean and I would recommend to a friend staff was friendly
sophia A | Expérience généraleMatt was so helpful and courteous!
Morgan R | Expérience généraleNot happy that I paid for another month lended up moving my stuff out & got NO REFUND 3 days into month & was told he was going to renting that unit out they are getting paid twice ABSURD.
John L | Expérience généraleExtremely helpful staff.
Michael R | Expérience généralethank you all very much for your sevices you all very helpfull
James C | Expérience généraleThe staff there have always been courteous and helpful. The storage locker and its surroundings were always very clean.
SANDRA S | Expérience généraleMatt was extremely helpful in setting me up with storage space -- calling back to follow up, and answering all of my questions fully.
Arun B | Premières impressionsExcellent Accommodations
tracey v | Premières impressionsFriendly, welcoming and respectful establishment! Pleasant staff. Clean location!
Caprice Y | Premières impressionsThe person I spoke with was very patient and kind.
Liyah J | Premières impressionsExcellent service and advice!
Michael R | Premières impressionsWas very helpful and patient
jasmine s | Premières impressionsThe representative who helped us was very professional and courteous.
Ruth F | Premières impressionsThey did an excellent job keeping everything clean and accessible, even in snow.
Kyle B | Expérience généralehave just begun my connection with the U-Haul in Canton and so far I am very pleased .
lynn m | Premières impressionsThe staff are great!!
William B | Premières impressionsCustomer service was perfect
tyriq b | Premières impressionsMatt was extremely helpful and very pleasant to speak with. He explained the whole process of renting a unit. I would definitely recommend this location to anyone who is looking for a storage unit.
amy p | Premières impressionsI've used UHaul several times and regardless which state I travel, they've made the moves smoother. 💪👍💖
Roma B | Premières impressionsVery friendly staff and helpful
jordon c | Expérience généralePatrick is a pleasure to work with! Everything is pristine at his facility. I cannot recommend enough!
ERICA B | Expérience généraleGreat staff!
sinead m | Expérience généraleFriendly and efficient service
Jamie A | Expérience généraleMy order was cancelled prior to use. The staff was courteous, kind.
Donna E | RéservationHarrassed me for money saying I did not pay and threatened to sell my clothes at a public auction even though I payed in full back in May. Would never come back again.
tamia j | Expérience généralena
Chitrani G | Expérience généraleMy daughter and I are very pleased with your facility we’ve been renting from you for almost 3 yrs now
tracey v | Expérience généraleIn May, it was a disaster with the computers down. Then came an email of rates going up in the middle of students belongings in storage. Pick-up day - No one was near the counter to check us out.
Melissa M | Expérience généraleWhen my box was dropped off, they forgot to take the screws out, thus I could not open the box, after a very frustrating ordeal of getting it to my house in the first place.
hannah m | Expérience généraleEger to please great people Thanks
Bryant C | Expérience généraleWhat was booked was not even an option at this location and charged more for larger unit. Staff did not care, as it was last unit in college town. Uhaul CS told me to contact MGR at location. JOKE!
Ray C | Expérience généraleGreat experience
Paul R | Expérience généraleClean secure facility.
Vincent F | Expérience généraleGreat service and on-time delivery.
Kamal H | Expérience généraleVery nice and helpful staff. I will definitely use the same facility again!
Briann V | Expérience généraleUnderstanding, patient, and very courteous! I will definitely recommend and return to this location for services! Merci.
Caprice Y | Expérience généraleNice staff
william d | Expérience généraleThe only problem I have had is the fact that I have not used the unit for the full month and I'm still being charged a full $100 for the month. I will not be back there to rent from them again.
GILBERT M | Expérience généraleA couple of the boxes didn't have very good locks but we made it work. Also you should advertise the size of the interior of box not the outside
Shari G | Expérience généraleI placed my stuff in storage for two months. Luckly you get a month of storage for free when you us a uhaul vehicle. The uhaul people answered all my questions. I am so glad I used them. It was easy.
Ann r | Expérience généraleGreat service overall.
mario h | Expérience généraleI never had any worries about the items in our unit. It certainly made going to college far away from home a lot easier. Thank you!!!!
julianne m | Expérience généraleExcept for the billing snafu at the end this was a wonderful experience and we appreciated having this space for over 4 years. Merci.
BETH L | Expérience généraleI made my Reservation 1 month in advance & confirmed 3 days before arrival. Upon checking in, I was told they over booked & was given a u-box instead. My daughter was told they have 6 units availa
mechiel m | Expérience générale