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tim wCustomer Reviews for U-Haul Moving & Storage of Crystal
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Website was confusing. Follow up phone call was very helpful. Lousy web experience, great phone experience.
Ted SDerrick was just the nicest guy and my whole experience was pleasant!
jill sNothing everything was ok except when the computer went down.”
james fDerrick did a wonderful job on a difficult installation. I couldn't imagine anyone doing it better. THANKS!!
Tom CThe truck needed some cleaning, especially in the cabin, everything else was good.
JORGE NQuincy is awesome, he knows what it is that is customer service
Messan SNothing the I worked with was great and very helpful.
SHALONDA PThere were only 3 customer parking spots that were a little difficult to find, but there was friendly staff, helpful service, and very useful products.
mitch DGood service.
philes mNo comment thanks!
Martina SNa
Jeremiah MThe whole process was super smooth and easy I would highly recommend to anyone. Le service à la clientèle était génial. A+ from me
Julie KThe staff were friendly and helpful. I will definitely be going back to this location the next time I need to rent moving equipment.
Patrick BI actually got what I wanted. This is a little unusual these days...
WILLIAM CI AM A REGULAR CUSTOMER. I RESERVED A TRUCK FROM CRYSTAL BUT WAS SENT TO THE OTHER LOCATION. WE RETURNED THE TRUCK TO CRYSTAL WHERE OUR RESERVATION WAS SUPPOSE TO BE AND WAS CHARGED $238 WHAT A JOKE, ON ME i GUESS. I WAS TOLD THERE WAS NOTHIONG THE MANAGER COULD DO TO HELP ME. SO NOW I GOT ON THYE PHONE CALLED PENSKE TRUCKS. BETTER RATES AND NEWER TRUCKS. $300 A WEEK AND 0,24 CENTS A MILE.
DONALD MThe team and crew are incredibly helpful, supportive, and professional. So happy I was fortunate to work with the team that was on site at both the rental location and storage location.
Jamie HEfficient and helpful
Patty bHave truck fuel full.
Craig PThe inside of the cabin was nasty!
jevetta sThe entire process was seamless. I was able to easily communicate with the business prior to picking up the vehicle and the staff member was able to answer every questions I had. He was friendly and knowledgable. I would suggest later in 2025 to reach out to the Girl Scouts of America and work out some type of corporate partnership during cookie season. I would have been sunk without utilizing your services this year.
Nicole BStaff was Awesome!
terry sCab smelled of cigarettes smoke. The truck bed was dirty and had shards of broken glass. I told the workers and they could've cared less. It was obvious the workplace was not incentivized to go above and beyond. The truck was in good condition and we were glad to get one on just two days notice.
Jay DBoth the person at the desk, and the person that put my trailer hitch in were very pleasant and accommodating. The technician actually saved me money by suggesting less expensive yet better trailer hitch for me. I was there on the morning of February 5.
Mary BDerrick was extremely welcoming and pleasant, communicating status on the job and completing it successfully to a good quality.
Jamie GSuper easy drop off.
Corey LGreat service
quentin mVehicle smelled of cigarette smoke. The cup holder area has leftover ash residue. Other then that the experience was great.
Lafayette BCheck your equipment before you rent it out to customers; especially during winter season. Snow covers tires; customers can't see how bad worn out the tires are! This can be life and death situations on the freeway
Lao MGreat customer service!
Tiffany MExcellent service and equipment. Very happy thank you Jeremy!
Michael KI had a good experience
Joanna WDerrick was a wonderful, friendly and knowledge person. Truly wonderful experience. All the staff here is wonderful. Merci.
Kim KAlways easy to check-in! Staff is GREAT and really take care of you!!!
Thomas BDerek was very professional and friendly.
jill hExcellent service à la clientèle. It was a cold morning, he had the trick warm and ready to go upon my arrival. No long line quick and easy.Returning of truck was very smooth and easy. Thank you for all your hard work.
Mashanta WDerrick was very polite and welcoming and was very helpful with getting what needed and uhaul should be very proud to have him.
Natalie PGreat experience!
Miles BStaff were great! Place and vehicles were clean. Staff were very informative and helpful.
Nisaa NNothing as of now.
Daniel MGreat service. I was trying to use app. With no success , so I went in and got help immediately. Great experience. Thanks so much.
Susan TI was not told and did not see a disclaimer of over mileage charge. This was my first time and I drove I think 2-4 miles over and was told I'm getting a $33 charge. Had I know I could have gotten a refund back if I overestimated I would have. Very disappointed that 0,79 a mile is now $33 for such a minimal charge
Katherine KReally appreciate the quick in and out process.
Anthony BThe customer service at this location was OUTSTANDING!
Joshua HThe location was well maintained, and appearance was fine. My reason for the 4 was that there were basically two chairs which was called their waiting room. This may not be of a major concern for them, but other U Hauls had a separate room with a TV you could wait in while your vehicle was being worked on. All else was excellent. Thank You Dale Mettenberg
Dale MThey guy working at the front was very friendly and helpful great customer service
TARLIS HExcellent service à la clientèle
Kiva KKeep the good work
Tina LThe Customer Service Rep was not friendly. He wasn't mean, just didn't have much to say. The truck was not full of gas, the engine like was on the whole time and it sounded like a baby's rattle. I would not recommend anyone to this location; however, I would recommend U-Haul to my friends. I did receive the best service from "GET IT DONE MOVING."
Lynette CThe person who assisted with my order was excellent. Very helpful.
Mark SContinue good customer service.
Sandie PWhile yes the equipment was clean, the truck needs to be serviced. The driver door doesn't close completely, the breaks are bad, and there is a rattling noise when driving.
Falone OThe charges didn't make sense and having a $600+ bill because of a few days late on returning truck, plus the extra charge for "towing/impound fee" when the truck was recovered by an employee and keys were handed over... and truck went to another location not an impound and it never had to be towed.
Phalen MExcellent!!!
BARBARA P | Expérience généraleVery upset. Was not notified that I couldn't use the storage unit I rented until I arrived with all of my belongings. Had to go to the Brooklyn Park site, I hate it, had to get 3 units vs 1
STACY Z | Réservation.
BONITA S | Expérience généraleAll staff very friendly and helpful.
JONATHAN B | Expérience générale