Évaluations des clients U-Haul Moving & Storage of Dan River

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Dan River

Cote générale :

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Kelly S.
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Quick and efficient service. Clean facility, though the automatic door did not work. Great experience.

Maxine F.
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Everything was great including the employee that was working. I didn’t get her name she made my experience with Uhaul very smooth and right on time. Definitely would recommend it was a joy to rent at this location. Go Uhaul Go!!!

Elizabeth W.
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Le client n'a pas laissé de commentaire.

Jerika B.
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I turned in my equipment on time but it was not checked in until 2 days later. I was charged for it and should not have been. This location needs more staff.

Michael H.
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improve rates from martinsville to danville va

Jessica B.
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Increase the size of the parking lot. It is very cluttered and dangerous!!

Danielle E.
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Le client n'a pas laissé de commentaire.

Emma O.
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The worker at the location arrived at 9 when we were supposed to pick up the truck, but we only were allowed inside at 9:15. The worker did not clean the truck, there was a bullet, two dollys, and a stack of mattress pads, we requested nothing. Finally we left at 9:30. Our experience with uhaul has been better in the past.

Angel L.
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Le client n'a pas laissé de commentaire.

CORUN T.
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They all did a great job!!

Robin G.
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Le client n'a pas laissé de commentaire.

Bobby D.
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Only one person and she left to go to the bank, Had to wait 30 to 40 minutes.

David B.
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Le client n'a pas laissé de commentaire.

Chrystal F.
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There is nothing that I can think of to improve the service I received. The people were very courteous and professional and service was prompt. I was highly pleased.

Stephanie T.
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Le client n'a pas laissé de commentaire.

Tyler D.
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Le client n'a pas laissé de commentaire.

Cindy S.
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Le client n'a pas laissé de commentaire.

Wesley Y.
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Le client n'a pas laissé de commentaire.

David W.
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None

Robert D.
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Le client n'a pas laissé de commentaire.

Zachary F.
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Train your employees!!

Zach G.
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Le client n'a pas laissé de commentaire.

Patrick B.
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The taxes and fees are excessive, the customer service is poor, and the check out and return process for the truck is extremely inadequate and inconvenient.

Christopher S.
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Easier access to storage area. Dock is set to compared to the trucks when unloading

Colleen M.
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Service was great!!

Kissa S.
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Need more people working in the store

Mia C.
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Explain better about the prices

Robert D.
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Le client n'a pas laissé de commentaire.

Glen L.
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Le client n'a pas laissé de commentaire.

Sarah W.
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Le client n'a pas laissé de commentaire.

Jonathan G.
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Everyone here was awesome! Had they not told me it could’ve cost me $800 to drop off my truck at the wrong location, I just would’ve left it. The service here actually made up for the incompetence I experienced with the rental location.

marvin W.
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Vehicle was not "checked in" by an employee at the time I returned it, But the charged me an extra $12 later that day with no notification that went on to my charge card. IF I ever have to rent another UHaul vehicle, you can bet they will check me in no matter how busy they are!!!!!!!!!!!!! Marvin.

Bridget P.
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I returned my truck an hour late. The guy named Kevin tried to charge me for an extra day cause I was an hour late. Also the manager named Kim was unprofessional.. the whole time she helped him help me she was sitting down and had an attitude..But she fixed the problem but again with an attitude...Very unexceptionable please fix the problem

Jerry H.
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Le client n'a pas laissé de commentaire.

Nathan S.
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Le client n'a pas laissé de commentaire.

Magnus K.
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Le client n'a pas laissé de commentaire.

Jennifer R.
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Le client n'a pas laissé de commentaire.

Kevin V.
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Le client n'a pas laissé de commentaire.

Richard K.
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Le client n'a pas laissé de commentaire.

Alan H.
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Le client n'a pas laissé de commentaire.

Bianca W.
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Le client n'a pas laissé de commentaire.

Ebony K.
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The pricing is very misleading.

Dane P.
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We have moved 13 times in the last 15 years and have used Uhaul everytime in another state. This was the second time we used this location and it has, by far, been the best. Highly recommend the Riverside location in Danville.

George S.
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Le client n'a pas laissé de commentaire.

Justin K.
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Make sure to actually check the truck, broken glass was all in the truck I picked up and the truck needed a front end alignment and new brakes.

Stacy C.
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Le client n'a pas laissé de commentaire.

Alan K.
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I was told I could change the size of the truck until I got there. I had to rent a second truck and call FedEx and pay them 700.00 to ship the rest of my things.

Tina W.
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Le client n'a pas laissé de commentaire.

Billy W.
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New chain configuration was difficult to understand. I had to disengage trailer. I have professional experience and the way it is being told to put chain on is very confusing...#dowhatissimple!

Katherine M.
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Le client n'a pas laissé de commentaire.

Catina B.
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Le client n'a pas laissé de commentaire.

Joseph O.
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The employees were very helpful and friendly

Penelope C.
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Le client n'a pas laissé de commentaire.

PL G.
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Upgrade your computer system!!!!!!! The staff at the Riverside Drive location in Danville, VA were all especially accommodating and pleasant; however, it was beyond frustrating to witness them waiting for pages to load and having to re-enter customers’ information because it was lost when the website page refreshed or crashed. Due to the poorly performing computer system, I waited more than an HOUR to complete my rental as employees did all they could to help me. This was in spite of me securing my rental online the day before. Do better U-Haul!

Steve B.
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Le client n'a pas laissé de commentaire.

Loretta T.
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Le client n'a pas laissé de commentaire.

Kenneth T.
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It's all good love the guys at riverside dr uhaul

Charlie W.
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Le client n'a pas laissé de commentaire.

Ricky B.
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Actually go to the truck and check them out! The back was not swept out. I brought it back with more fuel than it had when I left. They charged me $30 fuel fee! I put 14.9 miles on the truck. The truck only get 2 miles to the gallon? If so no one would rent 1. I won't ever rent another Uhaul

Nathan K.
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Very unprofessional staff. Were using personal phones (FaceTime) while trying to fill out the computers. I drove 7 hours from Dayton to pick this up, and they didn't have my information in the system when I called and gave it the day before. I was waiting at the counter for OVER 1.5 hours to get the trailer. Partially because the computers service was incredibly slow, but also seemingly untrained employees and not filling out the forms properly. AND, to top it off the trailer was not secured properly. I drove an hour with the ball not properly secured. When driving the car onto this trailer, it came off the ball and hit the tailgate of my new truck. Driving unsecured could've been much worse. That is all unacceptable and this location is very unprofessional. I want to be refunded for this experience and waste of my time between phone calls, damage, and insurance claim.

Wade R.
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You don't really want to know. I think an undercover visit to this location is warranted.

Janice G.
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Extremely polite and helpful employees. Had to extend my rental and they were very efficient in helping me.

Allen C.
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Hard to get to trailers need more room

Cynthia M.
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Le client n'a pas laissé de commentaire.

Julie L. | First Impressions |
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I've had a number of issues w/ my storage unit which is very disappointing, but Kimberly made the experience so much better by really working with me to resolve the issue. thank you to Kimberly!

Princess R.
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Nothing

ray B.
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I have no suggestion for improvements ....Employee's were friendly, fast and professional.

Adrienne T.
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I placed a reservation online Friday for a pickup truck for Sunday. When i arrived, i was informed they didn’t have a pickup available and if i wanted one, i could drive 35 miles away to Burlington NC to pick one up. I was also offered one for Monday. I work Monday through Friday, and i had time and people available to help me, Sunday, the time i had my reservation set for. What is the purpose of me going online to make a reservation if you don’t have what i asked for available? Very disgusted with the whole situation.

Lee H.
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The team was awesome and friendly.

Maurice M.
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Le client n'a pas laissé de commentaire.

william G.
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Le client n'a pas laissé de commentaire.

Larry B.
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The employee's were outstanding , thank you very much.

Lee H. | First Impressions |
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Friendly helpful staff.

Tommy G.
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I was scheduled to pick up at 7AM. I arrived at 7:05. The lights were off and no one was at the store. I could not use the app because the truck I was renting was blocked in. I sent the GM a text and didn’t receive a response. My wife called her and said she sounded hateful on the phone and said she was 5 minutes away. She finally arrived at 7:30. To me this was unacceptable. When I returned the truck the parking lot was so unorganized it was hard to even get in off of the road. When I left there was a truck having to wait in the road and block a lane of traffic because of the chaos with multiple trucks being returned. There is too much activity for such a small area to be located near a busy two lane road.

Harry V.
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Le client n'a pas laissé de commentaire.

Lee H.
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Le client n'a pas laissé de commentaire.

keresha h. | Overall Experience |
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They doing good job and help with me about help with price and explain of miles and return back time schedule..they are great take care of people

Jeffrey W.
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Le client n'a pas laissé de commentaire.

Majel E.
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Le client n'a pas laissé de commentaire.

Marilou A.
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Staff and manager were extremely friendly and helpful

pamela R.
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Nothing, everything was good.

Raymond B.
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Le client n'a pas laissé de commentaire.

Marylee G.
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As an MBA, I must say that the General Manager, Kimberly, is the best! She worked closely with me to ensure I was ready for my move. Please know that I believe she's someone that is dedicated, knowledgeable and very capable. She should be recognized as an asset and encouraged to move forward within your company. Every business should be so fortunate to have employee's with the ethics and dedication she has.

darrell M.
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The trailer was broken and the service was terrible! Employees have no idea how to talk to people and very rude ! Terrible Customer Service!!!!!!

LYDIA G.
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Make sure the Van or Truck is inspected.

Elizabeth C.
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Le client n'a pas laissé de commentaire.

Larry D.
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They had me a 15 foot truck instead of a 10 foot that we ordered. They fixed it upon arrival so it was all good.

Zachary D.
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I was charged $56.00 more than I should’ve been and told the people when I dropped it off and nothing was done about it. I opted out of insurance and they snuck the charge in there. Contact me with further steps to get my money back.

Steve B.
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The staff was friendly, courteous, and great to work with. This was my first time using the U-Haul services. I hope to use them again soon. The only complaint, a gas fee on my bill. My tank was less than a quarter full when I picked up the truck, when I returned the truck, the gas hand was the same as when picked up. Thanks

Joe Y.
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The ONE person working, managed to lock herself out. No one to call to get inside. She was very nice and as helpful as she could be under the circumstances. But absolutely understaffed, and under equipped. We had order rental blankets, but told by TWO locations that they had no moving blankets. And no hand truck. The people at both locations were great, but understaffed and under equipped.

Ray L.
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The person was easy to work with and extremely helpful!!!

Freddy V.
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you can hire more help

Charlie P.
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Le client n'a pas laissé de commentaire.

Chastity G.
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The id system does not work needs to be removed kim was awesome

Glen H. | Overall Experience |
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I was pleased with my storage experience.

Victoria P.
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Le client n'a pas laissé de commentaire.

Rodney A.
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Employee didnt hook up trailer. I had to hook it up while my 1 year old son and 6 week old puppy waited in the truck. Then had to wait an extra 30 min for employee to come and inspect the hookup. Because "she forgot" I was outside waiting for her to come do the inspection. I will be purchasing my own trailer and will never use uhaul equipment or services again

Robert D.
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Public image round be enhanced greatly if trailers are washed inside and out once in awhile.

Andrew H.
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Get the general manager Kim some more help. She was great but she was the only one at the store doing anything useful. She handled the stress extremely well and deserves more help.

Ronwyn P.
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The workers at the this place was awesome. However, this was the third location that I had to visit to get on the road and still didn’t get the equipment that I reserved.

David W.
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More staff needed; better communication between this location and others re the acquisition of needed parts; better training for present staff in use of computers and notifying customers of changes.

Joshua G.
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Le client n'a pas laissé de commentaire.

Lori S.
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The reverse light on truck was out, I ordered a car dolly online went to the U Haul location computer says won't work with my car (it's a small SUV tryed to get a car hauler couldn't get it because at the U Haul store the computer told them couldn't get it because it belongs at another store it all put me in a real bind right at the last minute

PATRICK R.
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Please fix Uhauls Network Server!! Other than that the service is awesome! I will be a returning customer.

JUDY P. | Overall Experience |
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Judy B was very helpful and friendly . I used the storage room for 3 years and it was clean and dry and everything was just like it was the day I left it.

Carlos L. | Overall Experience |
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Will never use uhaul again these questions do not pertain to real services that were performed.

Carl H. | Overall Experience |
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Facility is not large enough for multiple vehicles.Had rat traps in the storage unit.Not climate controlled.Not lighting inside storage unit.

Naima T. | Overall Experience |
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Parking is horrible

Tina A. | Réservation |
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Representative went above and beyond

VALERIE B. | Overall Experience |
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No email response except when it included money. No information on corporate management no fee waivers things missing from unit of over 3 years.im sorry to say this is not communication or secure

Jennifer W. | Overall Experience |
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It's been over a week and I am still waiting for my refund

Non reviews have been submitted for this location.

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