Customer Reviews for U-Haul Moving & Storage of Dartmouth

Évaluation :

5

Staff was kind. Our intended trailer's light hookup wasn't working and they were very quick to set us up with a different one and sent all the corresponding receipts. No complaints.

Évaluation :

1

Stop ripping people off

Évaluation :

2

Didn’t get my money back, Was made to pay a bunch more because I didn’t get the estimated km right, Not Fair What so ever.

Évaluation :

5

Truthfully, I have nothing to offer except - keep up the great (& characteristic) service!

Évaluation :

4

We were disappointed the truck was smoked in before us. However, Thank you so much for everything! Having to change the reservation, you guys made it work anyways. Coming from across the country words can not express how much we appreciated it. Staff was friendly & great. Have a wonderful day.

Évaluation :

4

Easy process to rent, pick up, and drop off the truck. It was clean on the inside. Reasonably priced.

Évaluation :

5

Always great to deal with and always works with you to make it the best experience!

Évaluation :

5

The staff were very friendly and Kim was amazing!!! She ensured I received what I needed and took into consideration my safety if I was coming after hours. I appreciated her attentiveness, care and the human side she gave to her work…….Thank you so much Kim!!

Évaluation :

5

Fill the tank. Clean out cigarette odor.

Évaluation :

5

Super easy and the guys were super friendly

Évaluation :

5

Staff was extremely friendly and helpful. Would definitely return to this location.

Évaluation :

4

All went smoothly 🙏

Évaluation :

3

Staff were could not mind their own business, making comments about my electric bike, telling me I should have insurance on them. Ask me what happens if I run somebody over or get a bike accident. Talking about me in the room, as if I wasn't there in front of customers, such as they think their motorcycles and actually I don't think their motorcycles. I know it's an electric bike.Service is poor. I'm from Ontario where people mind their own business. NOVA SCOTIA people seem to have an opinion on everybody worry about what other people are doing. It's crazy.

Évaluation :

4

No improvement needed. Service is always perfect.

Évaluation :

5

U-Haul is still a lot cheaper than anyone else I could find. I had a hitch put on about 3 years ago. The price today has dramatically risen. The women on the phone said to me when mentioned that " we're getting close to summer so we raise our prices"

Évaluation :

5

The trailer we rented needed a new pin that holds the ramp up/closed. One (of the two) was broken when we picked it up, and had been broken for quite some time. A big safety concern.

Évaluation :

5

It was professional and quick. Very friendly staff. Keep it up!

Évaluation :

5

Very efficient and professional

Évaluation :

3

Overall the rental experience was efficient and effective. The check in was smooth, the vehicle was in excellent condition and the return was smooth and quick. The mileage rate caught me by surprise.

Évaluation :

5

I always have a great experience. I have used U-Haul twice in the last month. Both times I received excellent customer care.

Évaluation :

1

i was giving wrong information about the mileage i use and was told i only was 6 miles over but was told inside that i was 61 miles over. They did not know what he was talking about and cost me an added 70 dollars. i will find other place to rent

Évaluation :

1

I have rented from U-Haul on the past and the experience I had yesterday was very terrible. I was told I would receive my deposit once the truck was returned and I was not refunded back as the U-Haul representative stated I feel like they were not good with customer service I was not pleased as a customer with this experience dealing with U-Haul so they get a thumbs down in my books for this one

Évaluation :

3

The price wasn’t too great but it’s ok. Thank you.

Évaluation :

5

Didn’t have the trailer I ordered so they went to a nearby location and got one and i was on my way Good job

Évaluation :

5

Polite and on time

Évaluation :

1

You charged so much for 3 hours like 120 cad for 2 hrs It’s to expensive

Évaluation :

5

Cannot think of anything. Very friendly man in the office. Would highly recommend this location.

Évaluation :

5

Very friendly staff.

Évaluation :

2

This unit was acquired from a previous employee. I was never provided a contract, every time I went into the office - wait time was 1 - 2 hr, had difficulty in changing contact information (in person and over the phone), frequently would have to call to get monthly invoices even though my email had not changed. Reaching someone over the phone was relatively easy, only bonus. This unit has been a thorn in my side from day one.

Évaluation :

5

It was all good. The man who was working returns when I dropped off the truck was lovely! Easy rental experience and truck worked great.

Évaluation :

5

Great,fast service.

Évaluation :

5

Excellent Service and employees were friendly and helpful

Évaluation :

5

Nothing! Everything was awesomeI love the Dartmouth windmill road location. Staff was knowledgeable and efficient and friendly ♥️

Évaluation :

5

The app did not work. Everything else was great

Évaluation :

3

Tiers on the rental truck were below standard tread lines and technically not road-worthy.

Évaluation :

1

Give customers more than 24 hours notice that you need to change their reservation and pick up location.

Évaluation :

5

Very please with overall process and condition of van rented.

Évaluation :

5

Good experience!

Évaluation :

5

Well run business

Évaluation :

4

First time renter, excellent service, great communication. Highly recommend

Évaluation :

5

Great service in and out very quickly very efficient service Thank you

Évaluation :

5

Excellent all round.

Évaluation :

5

Excellent service

Évaluation :

2

Truck was dirty inside at pick up. Crumbs everywhere and liquid spillage on the steering wheel and center console. Crumbs even inside the center console. I drove the truck for 2km, still seem to be charged for 20km, even though I was told I would be only be charged for what I used. Received 4 receipts via email, and still no word from customer service whom I emailed.

Évaluation :

5

Don’t change anything!! Excellent customer service , keep up the outstanding performance!! Well done !!

Évaluation :

5

Excellent service from the lady at the desk to the guys out in the yard. Keep up the great work!

Évaluation :

5

In my opinion everything was good, much appreciate it

Évaluation :

5

Rien

Évaluation :

5

Check-in and drop-off were both quick and efficient.

Évaluation :

5

The signal and brake light on the right side of the rental trailer did not work. The staff quickly replaced the trailer for another where all brake and signal lights were working.

Évaluation :

4

There was no place to park your car while I rented the cargo van; I had to park my car on the street.

Évaluation :

5

Great service and well done workmanship

Évaluation :

5

Very smooth process, fast install.

Évaluation :

5

Always great service.

Évaluation :

1

I was pretty frustrated to find the unit was up a flight of stairs with no elevator. The ad for the unit said "drive up", which gave the impression that we could drive up to the unit and unload the heavy furniture we are storing. Now we'll need to carry it all up a flight of stairs. I would not have chosen this particular unit had I known that was the case. There was no lock in the unit as advertised, but the friendly staff were able to assist. The rest of the facility was clean and the carts were very helpful, just wish the particular unit was described better on the website.

Évaluation :

5

Perhaps another person on the counter to assist the one cashier that was working.

Évaluation :

5

Vehicle was in excellent condition and the service was quick and very friendly as always. Staff is very efficient.

Évaluation :

5

There was a person (looked about early 20s, man) who checked us in and out and he was really great. Gave us all the information and made getting the vehicle very simple. Great customer service!

Évaluation :

3

Needed a small unit to store some tires. Was returning at truck as well. It was dark and we asked if someone could physically show us where our storage unit was. Was told unfortunately they didn't have enough staff and we would just have to find it ourselves.

Évaluation :

2

Was given key, text with plate and told to go find the truck in the parking lot. There was no pre inspection or drop off inspection. I over fuelled and got no refund. Service was not good compared to years before

Évaluation :

5

Great customer service - fast, efficient and installation looks good!

Évaluation :

5

Make sure the lock system for the 24/7 uhaul rentals is better maintained please. Lube and check that all the locks open in all conditions. I arrived at 6:30, and got to the point of entering the lock passcode, only to have the lock not open because of the outside temperatures (and likely lack of lubrication). Thankfully there were already staff onsite so they switched the cargo van to one I could use, but if I had arrived earlier this would have been a much more frustrating experience. Merci.

Évaluation :

2

The Van given to me seemed to be out of alignment so the driving experience was wobbly. It needs to be fixed.

Évaluation :

5

im a happy customer will tell friends and family great place to go thanks for the great experience

Évaluation :

5

Thank you Kim and staff for doing a great job providing excellent service.

Évaluation :

5

Everyone was very friendly and helpful!

Évaluation :

5

Uhaul Windmill rd, was very accommodating staff was great the was amazing. Thank you so much

Évaluation :

5

I've always had an amazing experience. When using U-haul, the customer service is amazing and's facility is always clean.

Évaluation :

5

Staff was pleasant despite being very busy. Staff was helpful by showing me examples of spaces to help me decide on storage needs! I'm a repeat customer, previous staff was also helpful and courteous and you're in my neighborhood

Évaluation :

5

The staff at the Halifax Isnor Road location are amazing. We were in a difficult situation and they really went above and beyond to make sure all of our needs were met. This exceptional attitude from staff is lead by Manager Kim, what a gem.

Évaluation :

5

Individual who helped me get motorbike into garage needs a promotion. Went above and beyond other members of staff. I would keep using that facility because of the level of customer obsession he showed.

Évaluation :

3

I rented by storage unit for about 6 Years when he asked if I could get a discount from my last month since I was only using it for half of it. I was refused which I understand if I was a new cosmer but i've invested not in hopefully in the future The company would treat quality costs a little bit better.

Évaluation :

3

I had difficulty finding my storage space location. Be sure to provide the necessary information to the customer. For example: my storage space required a key but I wasn't given a key to enter the building.

Évaluation :

5

Staff are always kind and well informed. I've always been happy with every location I've ever been to.

Évaluation :

5

I have been with this company since 2007. I have never had to worry about my belongings. I knew that everything was great. Customer service has always been wonderful. I would recommend u haul to the world. Thank.you for taking such amazing care of my belongings. I will be forever grateful for your help.

Évaluation :

1

Not happy was told my account was closed and got charged another month out of my mothers account i used few times. Would not recommend due to this. Stole out of my mothers account you had no permission to go into not happy at all would like the money to be reversed then would reccomend

Évaluation :

2

I rented a unit that was told to be street level. Upon arrival it was in the second floor with only stairs no elevator. Secondly there was no lock in the unit as promised. The local staff was beyond empathetic and helpful. Kudos to the staff on duty at the time. Shame on U-Haul for as always making someone think they are going to get what they ordered.

Évaluation :

3

No lock in the unit. So it was inconvenient to go back to the office and wait in line for a lock. I have a text saying it would be in the unit. Just kind of annoying. On a side not I'm really not sure if your aware of this but prostitutes use your parking lot for "work" at night time. I understand this is definitely not Uhauls fault in any way but just a heads up.

Évaluation :

3

All good

Évaluation :

2

The staff were friendly and tried to be helpful, but the process was painfully long and unreasonably complicated. I had come in and made all the arrangements more than a week ahead of time, and it still took an hour while I had people at my house, waiting, who I was paying. I will search for an alternate solution next time. It seemed very disorganized and painfully slow. The staff were friendly and respectful, but it took so much longer, and seemed so disorganized that it was a Hateful experience.

Évaluation :

3

The facility was clean and well maintained. The posted hour for storage access were not correct. I had attempted to access my storage at 8pm, and despite the website saying I had access until 10pm, I was informed by a customer service rep. on the phone that it was only open during office hours. There was no indication of this cut-off time prior to this. This issue caused me to have to drive over 1 hour more than expected, and store items back at my house that I had planned to put in the unit. The issue of incorrect hours needs to be fixed before it causes more issues with customer access.

Évaluation :

5

Best friendly service!

Évaluation :

1

Attempted to contact both the facility itself and support multiple times to no avail. Never even set foot in the storage locker, tried to contact within a few days of getting it to cancel and ask about a possible partial refund. No answer from anyone, a no would have been sufficient. Poor customer service from both the location and Uhaul online support.

Évaluation :

5

I can't say enough good things about Kim, the manager at the windmill storage facility. I had a turbulent 5 years and needed to store all my belongings for that stretch of time. She made every effort she could to make my move as stressless as possible. All the staff I've dealt with at that location were absolutly top notch as well, kudos to the whole team!

Évaluation :

5

Thank you for a smooth experience🙂

Évaluation :

5

Staff friendly always helpful manager very helpful

Évaluation :

5

Thank you uhaul

Évaluation :

5

I was treated absolutely wonderfully. Thank you.

Évaluation :

4

only 2 cart / caddies available for moving - one flatbed, and one good for upright items such as artwork, mirrors, etc. And one of the cart was extremely noisy. It worked well and we only needed it for a few trips but wow - loud LOL.

Évaluation :

5

Mr Singh was very friendly and easy to deal with. My rental experience was very positive.

Évaluation :

4

Was moving my stuff in yesterday and at the last and heaviest piece I arrived to find a woman blocking most of the loading bay. An older couple graciously moved their vehicle so I could get in. This woman had one dolly cart loaded and sitting idle while she used the other to unload and move things into storage. I asked for the use of the cart and was told it sucks to be you . I left her to her own misery and borrowed the cart from upstairs. If it had been a guy that was that ignorant to me it would have been a different story. There is no reason for that and people should not take all of the facilities equipment for their own at everyone else's expense.

Évaluation :

1

The day I leased the unit, counter staff were kind and helpful. I proceeded to the facility to ensure I knew how to unload and access the unit ahead of time -- it looked secure and I was confident to entrust my belongings to your care. I was happy I chose this storage facility. However, I was not informed at the time of lease that I did not have after-hours access. When I arrived at 6:55pm on the following Saturday to move in, my swipe card told me "access granted", but the sliding doors did not open (at back of facility, where the staff member had recommended I enter as it is close to my unit). I called the number on my access card and reached the call center. The rep looked up my unit and I was advised that I did not have after-hours access and that I needed to pay $10/month to gain access. There was nothing she could do to help me, I had to call the Windmill Rd (NS) the next morning to sort it out. I proceeded to the office, just to see if anyone was around (it was 7:15). There was a staff member inside and I explained my problem; he said (while I stood outside) that there was nothing he could do to help me, no one he could call, and that I had to come back the next day. I initially used the doors at the back of the facility, which is where the staff member advised I should access my unit. I went to the side door (2nd level) and the door opened, but I could not load to my unit (1st floor) from this entrance. I tried the front first level entrance, again the card reader said "access granted", but the sliding door did not open for me. I had arranged help from a family member to move that evening, had loaded and driven my vehicle (big truck with cargo trailer), succeeded in backing it into the unloading area, but then I had to return home. In future, please ensure clients are aware if access is not 24/7 and which doors they can/cannot use. I cancelled my lease and rented another unit elsewhere for a discounted rate.

Évaluation :

5

Staff and the manager was great and service was good but. Our storage had mice's and. Thinks was stolen from the storage. Toolbox and tools i reported to the manager. And I will be compiling to the police as well .

Évaluation :

5

Absolutely excellent. Above and beyond. All that. The rentals are clean, accessible. Available 24/7. In a great location.

Évaluation :

5

Kim was really helpful in getting us set up, we felt well looked after!

Évaluation :

5

Very nice and friendly service . And the manager also down to earth . We love the location

Évaluation :

2

I cancelled my rental on the same day I went to start moving stuff in. The email communications I got were misleading on the process and access. I was not able to get into the building with a code so I had to go to the office to wait in line for 30 minutes only to learn I could sign out a key to access the building. It was communicated in the email and by the person who helped me sign out the key that a lock would be in the unit. Went back to access the unit and there was no lock. So this coupled with the fact that I would not have after hours access via a key pad and would always have to first go and sign out a key made me ask for my money back. I feel like maybe the unit I rented was different from the other buildings where the email would have made sense and worked. If I had known or if it was more clear during the online booking I would not have rented this particular storage unit.

Évaluation :

5

Longer timing on the lights before turning off would be good as well.

Évaluation :

5

I have nothing but good things to say about my experience with this Facility. I have struggled many many times while my things were in storage and want to say that staff specifically Kim went out of her way to help when and where possible. She and other staff were very caring and compassionate to my circumstances during very difficult times. I have so much more to say but struggling to articulate myself in my current health condition. Thank you from the bottom of my heart.

Évaluation :

3

Other places have access 24/7 It would be nice to have access 24/7

Évaluation :

5

The staff was amazing in helping me get storage locker for the second time. Will be using uhaul for all time

Évaluation :

5

Great staff, very helpful.

Évaluation :

3

My initial contact was great. I was helped by the lady on the phone phenominally well. The call center guy that helped me the second time from a remote location les so he rented me an unsuitable bin that was completely unu-sable despite my specific specifications of what it was to be used for and what my needs and limitations were. I then had to go to the location to get the situation fixed and am still not certain that the situation is 100 % solved as I was promised a month free and am not sure if that was credited or not by the 3rd agent i spoke to. Otherwise the bin is now suitable clean accessable and good would advise friends to rent with uhaul.

Évaluation :

5

Dear Kim, Thank you so much for assisting in my first storage experience. You and the team is doing a wonderful Job. Keep it and thank you again,

Évaluation :

3

Why do you need to send me an email looking for a rating at least 5 times....every hour!!!

Évaluation :

5

Been renting trucks for over 4 months now, because mine blew up and wasn't worth fixing. A replacement truck has proven hard to find. Anyway, whenever we have jobs, I have to go to the U-Haul office pick up a truck, then go to my storage facility to put work gear on. So one of the staff members mentioned their storage, which I assumed was full, as storage anywhere in HRM is hard to find. Well Kim, the office manager found me a 10 x 15 storage unit very reasonably priced. So here I am.

Évaluation :

5

Kim is an amazing manager and lady. Hard to find good help and service. She is dedicated to her job and it shows. Thank you Kim and your staff. Great experience!!!

Évaluation :

5

We did not know at first which building our storage unit was in. Once we found the building we did not know which door could be opened with the outside key. The staff member on site was not regularly assigned there and did not know the answers to these questions, but we all worked together and found the door by trial and error.

Évaluation :

4

Only this I would change is not having to pay for 24 hour access

Évaluation :

5

All your employees was friendly and very helpful,

Évaluation :

5

Very pleasant staff and always helpfull and the facilities are so easy to use and well maintained!

Évaluation :

5

The store manager was really helpful and the staff was very nice to deal with. The manager went above and beyond for us, very thankful

Évaluation :

5

yes best place to rent . we will tell everyone what a great place to go

Évaluation :

5

Kim is excellent to deal with !

Évaluation :

5

I've had the pleasure of working with the U-Haul team at 460 Windmill (Dartmouth, NS) multiple times for both storage and rental vehicles. They continue to impress with outstanding, polite, friendly service, and are a pleasure to deal with! Highly recommend to anyone moving or looking for storage solutions. Kudos to Kim (store manager) and her entire team. Thank you all again!!!

Évaluation :

4

The only issue was an alarm going off when at the site. But very good overall

Évaluation :

5

Special Thanks To Kim Thanks for your beautiful smile and great customer service..

Évaluation :

5

Excellent customer service and very clean storage units

Évaluation :

3

We were given a rate for our storage unit which was then raised at random increments throughout the year with little notice. I would expect to have my rate secured for a minimum of one year before any rent increases. The amount for the increases was also a lot (and random). I would have chosen a different storage company initially had i known this would happen. Move out was very easy though and staff were kind.

Évaluation :

5

I have used the Windmill Rd Dartmouth NS store twice now in the last couple months. I can't say enough of how helpful and friendly the staff are. We appreciate all their help. Will definitely use this business anytime in the future.

Évaluation :

5

The guy that helped us was very friendly and had us on our way without any hassles. Will definitely be using this Uhaul store again.

Évaluation :

5

Excellent customer service

Évaluation :

4

Over all I had a great experience. Wish there were lights when it gets dark early from Fall to Spring. It would be nice to have access anytime of day/night but managed with the times it was available.

Évaluation :

2

I rented a 5x5x8 unit and received a 4x4x8. So i asked for a refund. This is my second bad experience here and I will not be returning. I'd rather give my money to Windmill U-Store than put up with the terrible customer service

Évaluation :

5

Great staff very friendly and helpful. Was very impressed with the windmill rd location staff.

Évaluation :

5

.

Évaluation :

5

Staff, were extremely helpful and patient.

Évaluation :

5

Person who assisted me was great

Évaluation :

5

Only issue I had was actually finding the storage building. Directions were not clear on how to get to it. And I would suggest some better signage with the unit letter on the building perhaps.

Évaluation :

5

Greeted in a friendly manner.

Évaluation :

3

I cancelled my rental half way through the month and they told me they do not prorate the amount even though there is 2 weeks left on the month.

Évaluation :

3

The staff were all very nice; my only issue was Ryan set me up for automatic payments and unfortunately it wasn't completed and I was charged a late payment fee. I have never been late on anything and this was disappointing. My other concern was how damp my belongings got in less than 3 months storage. I understand I did not have a climate controlled unit, however it was shocking how much mould there was on many of my possessions. The rear of the unit had a lot of moisture/water stains on the wall/floor. I think for anyone renting one of these units, they should be forewarned that it is highly likely they will get mould; not just maybe.

Évaluation :

5

Kim really went above and beyond with her customer service. Amazing.

Évaluation :

1

Had a strorage unit reserved and they gave it away and gave me a little closet size wasn't worth the price or space I had only enough room for 6 boxes. Went from a heated unit to none

Évaluation :

5

Over the last several years, I have utilized U-Haul Storage on Windmill Road Dartmouth, NS to store my furniture. I would highly recommend anyone to use your storage site. My furniture and personal affects were secure at the storage and that was a top priority for me! The general manager ( Kim Singh)) was a professional, rendered excellent customer service and she would resolve any pending issue that I might have regarding my account or being out of the HRM area. I would highly recommend anyone to use your U-haul Storage. Respectfully, April Jenkins Commissioner of Oaths

Évaluation :

5

I needed a storage unit on short notice and was delighted to be able to secure one online and on a holiday weekend.

Évaluation :

4

At first there wasn't a unit available in the size I reserved. Then they found one,but it was on the second floor. It was bigger too so more money. Then we find it is locked and full of someone else's stuff. Long and short of it they found a pod in the upper yard at a cheaper price and I got the first month free. Good job to all that helped me. Happy costumer.

Évaluation :

5

The staff was out go and friendly. It made my visit easy. Thank You, Keep up the Great Customer Service :)

Évaluation :

5

Had a storage unit for 2 yrs as rented trucks to do the moves. Great service !!!

Évaluation :

1

Last night I moved-in to my storage unit but the experience was awful as my code is not working and the customer service is not too friendly/polite at all. Waited for an hour (8PM to 9PM) before I was able to get in as they are trying to figure out what to do. Since the phone conversation is recorded you ca review the phone conversation and you'll hear from it how the customer service lady responded to my problem. The manager on the site is polite and professional though.

Évaluation :

3

May or may not recommend, uncertain. First time I used this location, it was 24hr access. 7 days a week. This time around, the location wasn't accessible like it had been. However, it also wasn't the same physical building. When I ask for a larger unit, it was suggested there were a couple coming up, and in the meantime if a smaller unit would be ok, I could get the larger unit at a later date. Been several years. Never happened, even though units directly across from mine were emptied twice that I'm aware of. Incidentally, I was offered a second smaller unit. Not useful. Not what was suggested. I'm glad I'm no longer a tenant. One, all of my items are in one unit now. For less than the 5'×10' unit I had. And I'm that much closer to no longer needing a storage unit that's not on my property.

Évaluation :

4

When I came after 5 month to get things out of my storage I couldn't find it so I had to move backwards with a 15 ft truck twice. It would be great if they could setup some signs which storage units are in which road.

Évaluation :

4

The webpage had lots of issues loading c/card info and same for the d/license, and access times for the main office storage not clear, was under the impression it was till 10 pm 7 days. Onsite staff were good to deal with.

Évaluation :

5

Staff are really nice

Évaluation :

5

Kim was incredibly helpful

Évaluation :

4

One thing that I'm not satisfied with is the free month storage that you are allowed to have according to the website and actually, you cannot have it. I rent a Uhaul Van (Contract #27797743) going to Quebec (2500Km in total) and back in Halifax. Sadly, I've been told that I wasn't eligible because I took the truck in Halifax and return it to Halifax. On your website, it is said that I had 2 yrs to claim a month free of storage. This is the part that I will not recommend to friends if they will do the same procedures as me. Meaning, rent a truck UHaul, to a place drive that many KM, and back. Very disappointing. I hope you will reconsider to allowed us to have one month free especially since I will be using your storage for 6 to 18 months in total. Thank you for reading the feedbacks.

Évaluation :

1

Not impressed with how the facility is managed at all. Also the decision to extract my credit card info from past transactions in order to illegally attempt to make a charge due to late payment was very illegal. That's what you call sketchy business practice. For that I'll never say anything good about uhaul. If that transaction had gone through, we would be going to court over the matter. Never again.

Évaluation :

4

Other than not having a clear instruction on where the unit was initially our whole experience was very good. Merci

Évaluation :

5

Customer service was professional and friendly. Every person that I encountered at this location was helpful and approachable. I recommend this uhaul location for any transportation or storage space needed.

Évaluation :

1

I reserved an 8 X 8 X X 8 unit on December 30th and got a confirmation. When I went to the location the next day to show my insurance policy, the unit was gone. Did you know it's was on a first come, first served policy even though I had a reservation number specify I had an 8 X 8 X 8 unit reserved. What does "Reserved" mean to them??? I was furious and am still furious!!

Évaluation :

1

The customer service is poor. Staff at windmill rd site ALL need training. The worst experience I've ever had!

Évaluation :

4

The initial unit we had was not indicated on the map. We had an hard time locating it.

Évaluation :

3

Weekly rates would be better then you wouldn't have to pay for a whole month if you just needed one more week. The pavement outside of the entrance to the main office was covered with very watery mud.

Évaluation :

5

The gentleman who works with the public in the office where I rented my storage unit - was very helpful, very positive no matter how many ppl were waiting 😉

Évaluation :

3

At the Uhaul on Windmill I unfortunately was reluctantly served by the lady who obviously hates her job and would rather be doing anything than helping customers. She had me waiting and waiting while she was putting stock on shelves. As slow as she possibly could. After about 10 minutes she finally served me. She provided me with my facility directions and map and hours. I asked how do I get in? She told me to drive through the door. I sat in front of the door waiting for it to open… nothing… went back inside again and thankfully the other gentleman who obviously loves his job and serving customers showed me how to open the garage and apologized that someone had turned it off. I get to my storage locker and it's sealed shut. I go back in again and ask her how to I break the seal to access my locker. She rolls her eyes at me, saunters over to the display locker and mockingly rolls up the locker door to show me how to get in. At this point I'm furious. I said I need something to break the green seal! She then says oh, grabs a knife and starts heading out.

Évaluation :

3

Booked a space but did not have the size I booked online. No record of the online booking. Gave me a smaller unit than the one I booked. When I went to see it, it had not been vacated. Received a call with a different unit. Was the size I had originally booked. Was told they would not increase the first month payment I made for the smaller unit. Then I got an email saying I was late on my first month payment and was being fined. I didn't even have the storage unit yet and had paid when I booked the storage unit. I do love the new space and the move in went really well!

Évaluation :

3

Staff was very friendly. I was disappointed that by reserving a unit doesn't mean you will get a unit...why provide that option? Fortunately, a similar (but more expensive) unit was available. The locker unit was a bit damp and strong odor, probably due to cleaning and of course the rat trap wasn't very enticing.

Évaluation :

5

Best experience in a bad situation for me. The staff were super helpful, especially Kim. I would recommend this place to anyone needing a truck and storage. Thank you so much!

Évaluation :

5

Kim was AMAZING. I was in a very dangerous situation and she made sure everything went smoothly and that I had a storage space. The staff upon arrival and checking the truck back in were fantastic, but Kim, she really made me feel like I was a person and that I could relax. Thank you to Kim and all the staff at this location.

Évaluation :

5

Thank you Uhaul for the excellent service.

Évaluation :

2

I noticed something like bird poop dripping no a on several of my items in storage when moving out. I also had an awful time even getting this unit, since I technically booked one at another location and ended up with this one and having to use stairs, which I was trying to avoid.

Évaluation :

2

Reserving a truck, equipment and storage unit doesn't mean anything. The storage unit I reserved was not there for me nor was there any explanation when booking that it was first come first serve whether I reserved it or not. So was given a much smaller unit and a second unit of the same size free for only a month. No apology asked if when the size unit I reserved opened up if I could be contacted…. Doubt that will happen. Almost didn't get the right size truck because the one that was supposed to be mine was having mechanical issues. Thankfully they had an extra one. Reserved a furniture and appliance dolly and got neither. Was told they were all gone in the morning even though again I reserved both for the time I reserved the truck. It was bad enough 2 of the 3 things I needed from uhaul went completely wrong but then the staff really didn't seem to care and just wanted to finish the transaction and send you on your way didn't make the situation any better. Directions were not explained such as when you return the truck get one of the guys outside to do the check rather than come back in to the front desk and wait in line for 25 minutes before they tell you "oh just go outside and get one of the guys". I've used uhaul several times for my own moves and friends and family. This was the worst experience I have ever had with them and don't know if I will use them for my next move.

Évaluation :

5

The Mgr Kim Singh was able to “get things done” and make for a much smoother movie in

Évaluation :

4

Need more dollies. If there's more than one peraon there, you dont get a dolly

Évaluation :

1

An alarm blared every time I tried to open my locker, despite having confirmation it was ready and a tag on the door saying it was ready. When I contacted the front desk, I was treated rudely and told to come back in 2 days when they had a chance to fix the alarms. I said this was unacceptable because I'd already paid for the unit and driven with a van full of stuff to store. This went back and forth until someone else was put on the phone. There wasn't a lock in the locker either, so I had to call back again. Remarkably rude and incompetent service.

Évaluation :

1

Communication after your stuff is in storage is non-existent. I sent an email asking if I had set up auto pay correctly with no response. I was then charged a late fee. I decided to pay two months up front and then another (3rd) month's payment was taken off my credit card without me knowing. I've asked for confirmation that 3 months payments have been recieved and if I will not be charged agian until November or if I wil get a refund and guess what? No response. Just this survey/review. It would be great if manager Kim Singh from Dartmouth would contact me via email. I am in Thailand and finding this stressful.

Évaluation :

4

Map of property confusing.

Évaluation :

5

It would be nice not to have to pay for after 10 pm storage!! Other than that!! Great company to work with!! Thank you!!

Évaluation :

1

Not only did I call first the confirm that there was a storage unit the size that I needed, was still available, I reserved online a unit at the Dartmouth location. I selected my move in date and got an email confirming my unit was reserved. When I arrived on my move in date, the lady informed me that the unit was not available. Apparently reserving a unit online or even calling to reserve, doesn't confirm that you will actually have a unit available to you. Minutes after the lady told us about there not actually being a unit being reserved for us, her co-worker informed her that there was a unit that just opened up minutes ago. So the unit I selected was $159+ taxes and the unit that I am now paying for is over $200 a month with taxes and tenants insurance…. Not pleased at all with how Uhauls system works, it makes absolutely no sense. The lady at the office was very helpful and sweet with us but I will not be renting a unit from uhaul in the future.

Évaluation :

2

Was told the day I went to unload the truck. That they closed at 7pm even though website says access to storage facility is open till 10pm.

Évaluation :

5

All U-Haul employees were very knowledgeable and helpful during my entire rental period. I would definitely use U-Haul in the future. Merci.

Évaluation :

5

the staff is wonderful here.

Évaluation :

5

Very helpful and efficient!

Évaluation :

1

I am rational g it poor because of your accounting procedures. you charged me for June after I ended my contra t for May 31. I am still waiting to have the charge reversed.

Évaluation :

4

A freight elevator would have made it perfect

Évaluation :

2

The security system kept going off whenever I was there, went to front desk and they gave me anew card as they weren't sure what was going on. Lights only worked half the time I went in. When I booked the storage unit there was a huge mess up. was told I had a truck and storage unit booked with first month rent free, went in and was told I didn't as nothing was marked down. Got the truck and told me to go back in when I had my stuff to book a unit as they couldn't right then, which I found weird, they also told me one would be available when I got there. Once I had my stuff went in they told me they only had biggest unit available so I went with it cause what was I going to do with my stuff. Meanwhile I didn't get the first month free as they put the truck under my name and storage under my mom. I brought it up to there attention and it kept getting put off like it was nothing and they couldn't do anything. I was in a domestic dispute and had to get my things out of the house and going through alot at the time so I gave up. BUT AM NOT AND WAS NOT IMPRESSED THAT DAY. Went in a few times to rent a truck and had great experience with it and the staff were very hopefully but that one day was horrible.

Évaluation :

5

Kim was absolutely fantastic! I didn't find your website very user friendly for online payment however it was no trouble to call Kim personally each month and pay my bill. She was kind, accommodating and professional.

Évaluation :

5

Kim Singh is the best! Friendly, accommodating, and professional.

Évaluation :

5

Great solution for moving.

Évaluation :

5

My things are being kept at the Bayer's Lake storage ,Jennifer whom I believe is the manger is exceptional ! She truly cares about each persons situation ,she does not judge she helps and goes out of her way to do so ! . Thank you Jennifer for your kindness !

Évaluation :

3

Lights were not always on but when they were it was well lit. Not very much room in parking bay to load and unload, could've been more carts/trollies.

Évaluation :

2

I moved my things into a storage unit during a small snow storm. Everyone else cancelled their services at Uhaul, as I was told by an employee there that morning, but I decided to go ahead and get my move done. The area in front of my storage unit was iced and not salted and poorly lit. As a result, my driver slipped, broke his ankle in 2 places, and had to go to the hospital. After returning inside the office, I mentioned the incident to the employees none of whom expressed any concern about the matter. Poor property management/maintenance, no concern for the well being of customers.

Évaluation :

4

Unit was COVID cleaned and ready to go

Évaluation :

5

Love working with Kim ... worked with her out in Calgary with my Western locations... she was excellent out there as well ! Jim McFarlane Regional Manager - Atlantic Canada

Évaluation :

5

Staff at the facility were excellent - however, the call center misled me to believe that I had reserved a unit (they took my credit card number) when no real reservation had been made. This could have been a very big deal if I had not shown up on site to get the layout - and got the last unit available. Call center needs to be specific that the reservation is not firm until checking in at the site. And if not firm, why do they need credit card info over the phone? Keir Hood Halifax, NS

Évaluation :

4

Very helpful and made changes I required easily and had a good experience

Évaluation :

2

No notice of a circular lock needing to be purchased in order to "prevent theft" until we arrived to move into the unit. This should be included in the price of the unit if there is a known issue. The lock sold on site is garbage and we threw it out after we moved out as it was difficult to open. Bagged clothing and baby items became moldy; had to throw out a lot of it. Smell of urine near our unit, like someone had been peeing on the wall frequently. Was told when I spoke to someone to discontinue my unit that I would receive a call back stating whether or not I need to return my access card - no call back to date. Staff on the phone and inside the branch were very helpful and well spoken. Will be using a different company in the future - have had no issues like the above at Metro Self Storage.

Évaluation :

5

The staff has been amazing. I have been there a few times in the last little bit as I move my mother out of her apartment. Every time I go there, they are even more professional and courteous than the last. Kim and Toni were amazing the last time I was in.

Évaluation :

1

The service was poor when we had to go into the office, (online instructions didn't match the instructions from the facility itself), person behind counter wasn't wearing their mask properly (in middle of pandemic), basically told me I was a liar, and his instructions didn't work to allow me into my unit either. There's poison rodent traps in the units no one tells you about until you find it, which I think those traps are inhumane and I requested it to be moved. Was told they would remove it, I wait another almost 24 hours before going back to put the lock on the unit to still find trap inside. Was cut off by person speaking to me on to me on the phone while trying to sort out issues to the point I just stopped trying, and let them say whatever they needed too and ended the call without being properly happy about anything. The one good thing they did was give me a month free for all the issues, a ten minute set up turned into 3 days of super stress and confusion that couldn't of easily been avoided, the 1 month free feels insufficient and lazy on behalf of the company. 10/10 will never uhaul for anything again.

Évaluation :

5

Good value, great people, thanks!

Évaluation :

1

Reserved a 10 by 15 unit 3 weeks in advance than rented a 26' uhaul truck to move upon my arrival at the Dartmouth location was told my unit is no longer available and my reservation means nothing and it's first come first serve! It took weeks of planning to have people help with the move an expensive uhaul truck to move our things and then to show up and not have the reservation mean anything was absolutely unacceptable. When I asked to speak to a manager at around noon I was told she was in a meeting until 6. The gentleman at the desk called Halifax and Bedford locations but also not available not to mention I'm paying for the truck per kilometre. For a storage facility not back up a reservation a customer has made is unimaginable as we are counting on the unit to be available if reserved. In the end we did get a 10 by 20 unit but took over an hour to find. I'm not sure how long our things will be in this unit but I do know when I need another unit in the future and with the costs associated with moving I will certainly be looking for a company who can be trusted. If no unit became available and I had a uhaul truck rented with our things in it what would have happened? Absolutely horrible experience.

Évaluation :

5

Very helpfull and Proffesional Kim was great !

Évaluation :

4

Wish I had of had 24 he access

Évaluation :

5

I will continue to use your facilities in the future. Great staff ! Extremely helpful and friendly.

Évaluation :

5

Toni on your front desk is more then helpful ! She was very accommodating to my needs and was more then patient with my questions. She should be rewarded for being an employee who will keep the customers coming back. Merci.

Évaluation :

5

Used it for 4 months, and everything was perfect. No mold no must and I got to keep the lock! Move out process was beyond simple. If I ever need storage again Uhaul is the only place I will use.

Évaluation :

5

Well, my opinion has changed from my previous post. My goodness what a difference. Staff were wonderful and handled my request quickly and so efficiently, and such a great atmosphere, you couldn't help but giggle along with them. Safety barriers in place and they added more storage units!!!! So very imressed with the difference, I absolutely recommend this store now!

Évaluation :

5

The U-Haul employee that helped me through the entire process, jessica, was so extremely helpful. From taking the time to explain the different units to me, to going above and Beyond to help make me feel secure In the purchase. She made the experience excellent.

Évaluation :

5

Oh my gosh, Kim and her staff were so helpful. Moving can be stressful at anytime, but Kim happened to be at the front door when I entered. She warmly greeted me and took care of me through the whole process. I was set to go within a very short time. It's nice to do business the old fashioned way whereby personal customer service is still a priority. Thank you, U-Haul.

Évaluation :

3

First thing: i asked at the counter to book a truck for the next day and pick up in a town 80 kms away. I was booked for a week away and pick up in the city the office was in. I canceled that order, messaged the office and i was not contacted about the screw up. Second, when i got the truck a few days later, i rolled into the storage area and the alarm was going off. The security intercom system was utilized by me to notify the office next door. I was blamed for setting the alarm off. It was certainly not me. Everything was dealt with about 45 minutes later when staff were running around trying to figure out the issue. Lady at the desk was awesome yesterday.

Évaluation :

3

Kim was awesome!!! Helped me out when my reservation was messed up. The staff indoors at the office were NOT wearing masks. This is twice I've been in in a month and I can say I do not feel comfortable going back in knowing their lack of pandemic responsibility. Only 2 screens separated customers but those lines were not open, only the wheelchair and the one next to it. No sanitizers next to debit machines or desks. Uhaul is a HUGE company and am disappointed. I will be using a different company next time.

Évaluation :

2

I think you really need to have proper customer training. Your staff were rude, unhelpful and honestly I have never been into a business with such a poor taste of staff!

Évaluation :

5

Excellent staff that are always ready to help. I would choose Uhaul over any other place for storge needs. Thanks, you guys were great!

Évaluation :

5

Best staff ever !!!! Love it here!!!

Évaluation :

4

Staff was superb, I forgot a laptop in the hallway outside my locker and when I called about it the girl in the office went across the street to the locker site and brought it back to the office for me to pick up the next day. When I first rented there was a keypad access that unfortunately broke. It broke around December if I recall correctly and as far as I know it has yet to be fixed. I was told that they were waiting on a replacement part.

Évaluation :

5

Outstanding customer experience! The attentive, compassionate approach encapsulated in a professional manner created an outstanding customer experience, I would highly recommend the site to anyone in need of storage capacity in the Halifax area. A big thank you to the team members and management!