Customer Reviews for U-Haul Moving & Storage of Decatur

Évaluation :

2

The staff definitely need more training I had to litterly walk the staff member through how to check me in for my reservation. Staff also need trained on safety it is not real dafe for staff or customers to be pulling a trailer up from the ground to hitch it up it needs to me on a stand or better yet just add the small trailer Jack's to the trailers that don't have trailer Jack's on them so the customer can just back in and hitch it up and it is less hassel on the staff members and customers. One more thing staff should know where the trailer is or have them pick it up for the customer and bring it up front for the reservation.

Évaluation :

5

Everything went smoothly with my rental.

Évaluation :

5

The associate at the counter was very knowledgeable and helpful. The associate that assisted me in hooking up to the trailer had problems finding my contract on his mobile device, and I had to wait a considerable amount of time for them to get things figured out.

Évaluation :

1

Service is very slow have to wait very long time

Évaluation :

5

Everyone was friendly and helpful. They handled the other customers in a quick manner. They deserve high praise for dealing with the public.

Évaluation :

4

Horrible customer service but Great Product.

Évaluation :

5

Rien

Évaluation :

5

Exactly what I was looking for.

Évaluation :

5

Wow they were great!

Évaluation :

4

The facility has always been reliable. But this trip was an unfortunate experience due to one of the employees...his supervisor even tried to calm him down to no avail...he contunued to double and triple down on his "outrage". As unbelieveable as this sounds he said he did not like the way I looked at him, that the way I looked was disrespectful while giving his impression of how I looked at him, and went on off on a tangent about his mother. Another employee seeing the argument ensuing between the supervisor and said employee took me out a side door to take a picture of the trailer I had just hooked -up that was requested when I rented the equipment a few minutes prior. This employee that took the picture of the hook-up seemed shocked as well and stated the enraged employee was new and he didn't even know his name.

Évaluation :

2

It's sad this has always been my go to. But truck was nasty in and out and obviously hadn't been cleaned and kept to the Uhaul standard truck was completely out of fuel at pickup had I looked in the back before I left I would have rejected it it was clear someone used it to haul trash I have photos if you'd like to see them

Évaluation :

5

The 9' van I rented indicated that the oil needed to be changed. Other than that, no issues.

Évaluation :

5

The gentlemen working at the time of pick up had excellent communication and were very polite and helpful. The level of service provided was above and beyond anywhere I've visited in quite some time.

Évaluation :

4

I noticed the "check engine" light was on after I had headed down the road. My usage of the vehicle was just a few hours, and then I forgot to tell your customer service when I returned it. Hopefully the next renter of that truck will be notified of the specific issue so they won't be fearful.

Évaluation :

5

very helpful Got me fixed up quickly with what I was looking for In storage plus reserved truck for moving date

Évaluation :

4

Hire more people so you don’t have to wait in the line for 45 minutes to rent something even when you had a reservation

Évaluation :

5

The rental process was very efficent, the staff helpful in choosing the right equipement for my needs. It was an overall good process and I would highly recommend they for all your moving needs.

Évaluation :

1

There was so many problems at this store. The girl that was checking me in, it must've been her first day. The other two agents kept happening to show her on her computer screen. Want to put down. Then she didn't after she entered everything on the computer then she told me I needed to sign, my name without me even the look to see what the agreement even said. I had texted earlier the number that's on your front door asked what the rate was and I had her text sent back saying it was 54,95 for the rental of the transport trailer whether I used it one hour or 24 hours the price was still 54,95 a day . the agent checking me in then was reading off that I was picking the trailer up at 9:30 and I had to have it returned by 3 PM that day. I told her that the text I got said it was $54 and 95 a day which would mean 24 hours later. She said yes that's right but her computer says I had to have it back by three or I would be paying the late fee. She said I can change that to whatever time you want me to show you were bringing it back. why wouldn't it just automatically just put 24 hours in and sit five hours later then saying it's going to charge me a late fee. After all the paperwork was done, she told me someone would come out and hook the trailer up to my pick up truck. so I was backed up to the trailer that I was the get, and out, walked the girl who checked me in, to hook up the trailer she started turning the crank clockwise, then start turning the crank counterclockwise, and then start turning the crank clockwise again because she didn't know how to get the leg to come up. I told her just let me do it, I know how to crank the leg up. Then I ask her where was the plug-in extension that goes from the trailer to the truck? There was not one on there? She told me she did not know why it didn't have one on there or where One was. So I was really getting frustrated. Then, I told her I'll just go look and find one myself off of another trailer, in which I did I said I thought someone else was coming out here to hook this up and then she told me that there was only two people that does that, and one of them quit the day before, and the other one had left and she didn't know when he would be returning. At that time she turned around and headed back to the office, while I was still waiting to get hooked up. A few minutes later, another girl came out to start hooking the trailer . At least the second girl knew how to hook up the trailer. Then my next problem was when I returned it later that day. The only person in the office was a young gentleman and I told him I was bringing the trailer back. Would he come out to verify that everything was OK with the trailer and I returned it with no problems or damage. He wasn't going to come out. He just told me that if nothing was wrong that I was OK and not to worry about it. I explained to him I wasn't leaving until him or someone came and post tripped it. the show that everything was OK because I didn't want to get a phone call the next day saying "oh there was something tore up on it and now you need to pay us to fix" . My concern is, I am a retired UPS semi driver, and I know how to hook up and unhook trailers. My concern is what if someone came there who doesn't know how to do this and your girl from the office comes out who doesn't know how to hook up a trailer, and send that person out on the road, and something would happen to cause a wreck, or worse, who would then be liable? If this is the way that this location is being ran and procedures that they are doing, I will probably never be back nor will I recommend this place. I will try to find another U-Haul or Penske rental location ..

Évaluation :

1

The van we picked up was disgusting. While loading the van, we noticed a small amount of yellow liquid in the back, and tried to clean it up. During our 5 hour trip, the van began smelling heavily of urine and when we arrived we saw that it was covering our items and moving blankets, it also had began to crystalize. This is completely unacceptable and a BIOHAZARD that resulted in me, the driver, and my passenger to feel ill after driving it. We were then charged for leaving it at a uhaul at our destination because we could not drive it back and there was nothing they could really do. I am extremely disappointed with this experience.

Évaluation :

4

Counter service is slow due to #'s. Website use is not well utilized.

Évaluation :

2

Several comments. First of all, when you reserve a truck and go pick it up, I would think the workers would know where the truck is located and not simply hand you a key and tell you to go find it in their large parking lot. Had the worker driven the truck to make it accessible, they should have found the issue with the way the truck started. We made it work but only because my husband used to drive delivery trucks for a living and knew how to work around it. Then when returning the truck, we told them of the issue and was told to leave the truck and they would check it in later and email us a receipt. Considering the service we received prior, we were uncomfortable doing that. I really don't think that's great service to have your employees basically dismiss your concerns and then say they're going to send you a bill sight unseen. Nope. I don't think so. I don't give anyone free rein to my credit card. We waited for them to check it in and give me a receipt right then. As for recommending this location, unfortunately it is our only location locally. But I will tell anyone who asks to be super careful when dealing with them.

Évaluation :

5

Very professional and courteous. Great security and competitive prices.

Évaluation :

1

I waited in line for about 30 minutes and both the workers were talking poorly about their job, they took my paperwork and key and then I checked my bank account later and they had charged me $73,5 I'm going to assume for gas, however when we got it in Missouri it had a little over a quarter of a tank, I took a picture so that's what we returned it with. For them to take it and fill it up was not what I was told would happen. I have contacted my bank and disputed the charges in all the years I have ever used uhaul I have never ever come across this problem.

Évaluation :

5

The online return was difficult, the photos would not upload, and the site kept making me retake the photos. I spent more time returning the truck than picking it up. This was really annoying after a long day moving.

Évaluation :

2

I am a long time uhaul customer. Trucks and trailers. Some of your locations are super friendly, helpful and efficient. This particular trip was NOT GOOD. I reserved everything online to save time and make it easy. I needed 1 trailer and some blankets. I picked my location online, picked my equipment and got a confirmation number. then arrived at the location about an hour later. First, the person at the counter said the total was DOUBLE what the online confirmation was. ???!!! The cost of the trailer, double, the cost of rhe insurance, double, the cost of the blankets, double. I explained i already did all of this online. The person just sat there like a bump on a log...and said. " well thats whats in the computer". After trying to explain, I ASKED IF SOMEONE ELSE COULD HELP. They said yes....and just sat there. So I asked a lady behind the counter for help and she assisted. She said the "system was acting weird and doubling all the prices" so just cancel everything...and redo it. They did that..........and wanted to charge me the higher rates..??????? Painful. Finally after much fuss, they got it figured out in the computer. As i was leaving, with my purse, 10 boxes and 2 big bags of blankets....struggling to carry it all with 3 employees watching me. One of them said to another, go help her. Lastly, they hooked up the trailer and the chains were so long they dragged on the ground and my husband had to redo it.

Évaluation :

4

I know with technology and emailing receipts and such. Customer service doesn't mean a whole lot. I am old school when I have dropped truck off in the past they inspect Immediately. The gentleman that took the keys was polite enough to get off his cell phone and let me know I would receive email with my receipt. What would have happened if someone would have hit truck in parking lot before the inspection. Or would have been discrepancy in mileage or amount of fuel. I would have little recourse to dispute other than pictures I took and my own knowledge of how it was returned. So experience was was very bad. Hopefully you can make some changes before I need your services again or we can get another player in the game.

Évaluation :

4

Staff was very friendly and helpful

Évaluation :

5

No need

Évaluation :

1

I went in wanting a pull behind trailer none of the 4 ways were working so i had to end up spending. 3 times the money to rent a truck. Forced to get the bigger one because the one I needed was not available took 2 hrs to actually get in the truck and drive away. Unfortunately I will not be back to this location.

Évaluation :

3

I rented a $19,95 small truck, drove it less than 19 miles had it for less than 5 hours and was charged almost $45.00. We also stopped and put gas in it. The windshield wiper was terrible so we had to drive with a very streaked windshield! Sure don't understand the very high price!

Évaluation :

1

Due to my busy schedule, notified well past my due date, that a payment was due. I'll never do business with uhaul again. When I called for something, I was immediately put on hold.. I walked in and made a call, the woman behind the counter was not busy, and still put me on hold... Some customer service?? Huh? I will be passing the word about the crappy service ...

Évaluation :

4

I’ve used this facility several times and always good service.

Évaluation :

3

When a customer has a reservation in almost a week in advance, you would expect the truck to be pulled up near the building and the 4 inches of snow to be off the windshield and the customer not have to spend 30 minutes running the truck to heat up to try to get the ice off the windshield. Very poor service.

Évaluation :

4

My access code never worked. Changed it several times and never work during check in. Return to empty unit access code still not working employee change it and that didn't work either. No access after hours

Évaluation :

5

Reserved a truck went in with no problems he had me in the system my second time renting nd it all went well I will be returning if needed

Évaluation :

5

Everything went very smoothly and the service counter was very helpful and friendly. My only complaints are that the truck was way across a large parking lot (I had to do a bit of hunting to find it) and that the windshield was a bit dusty (had to use the windshield spray to clean it), probably because it had been sitting there for awhile. Other than that, a very good experience.

Évaluation :

5

Appreciate the staff at this location!! They were so helpful

Évaluation :

1

I was given a quote and the it was charged the car hauler was at different location I was not happy at all with the way things were changed at the last minute

Évaluation :

4

Have dollies available. My experience was good. This location is short staffed but still friendly and professional.

Évaluation :

2

Crazy woman cursing violently about storage rental when my husband picked up item. Inappropriate language and attitude with customer before me by clerk when I returned the item early and wanted to make sure it got checked in and the excess refunded to my credit card and snarky attitude with me for asking.

Évaluation :

5

Everything was great, will definitely rent here again…

Évaluation :

3

I returned my UHaul earlier then expected and should have received a refund. The UHaul was also beat up on both sides and the amount of air that came into the cab through the door was ridiculous.

Évaluation :

3

The guy who hooked my trailer up didnt do chains properly. They were wrapped around the neck of the trailer to take up slack and the light wiring was mashed in with the chain mess.

Évaluation :

1

It should not take a half an hour just to drop a trailer off. The sign said remain in you car and they will be out to help you. I sat there for 15 min and at one time waved at a U-Haul employee to help. He waived back and never came over to help. Then I called and immediately put on hold. Decided to go inside to get help. Finally after about 15 min on standing there and waiting for help I found an employee to help me lift the trailer off my hitch. He did not seem to interested in helping me but he finally did. Also when I called and was put on hold I did not hang up, I was curious how long it would take for someone to pick up. 47 minutes later I finally gave up and hung up.

Évaluation :

5

I'm glad the Decatur Location was so helpful. The app was not working for me, but the staff we're more than happy to help without forcing me to use the app. Thanks,

Évaluation :

5

All staff went the extra mile for service

Évaluation :

5

Still having issues with pass code employees not sure why it not working but is looking into it

Évaluation :

5

Very welcoming and well maintained environment. Friendly customer service and very efficient timely fashion

Évaluation :

5

Everything as great. I would recommend this u haul storage. Had no problems. Reason I moved out is because I am using a U box to move stuff to FL.

Évaluation :

5

Experience was excellent truck was just dirty sun visors were hanging down obstructing my vision while I was driving constantly because they were broken. I would recommend this place on ease of use cost and the employees.

Évaluation :

5

Very satisfied

Évaluation :

5

Excellent Service, Manager very helpful!

Évaluation :

5

Best customer service in years at that location. Thanks

Évaluation :

2

Courtesy training for staff

Évaluation :

2

Arrived at 12:15 to pick up for 12:30 took until almost 1 oclock to finally leave with equipment. 1:38 they calling me asking if I'm going to bring it back on time. Don't want to feel rushed when already stressed about moving

Évaluation :

5

Rien

Évaluation :

1

Charge my card extra money and no one could tell me why or refund me my money back.

Évaluation :

5

A few more carts for the storage area would be welcome. If there are multiple people accessing their units, you end up having to carry single items into the building

Évaluation :

4

Just the gas, thats all

Évaluation :

3

I received good value from renting my Uhaul truck for a local move. I came back to Uhaul because my previous experience with Uhaul was favorable and because Uhaul's local store is handy. The truck I used had a broken sun visor, engine light on and fuel level at 3/8 full and clean.

Évaluation :

4

Friendly staff and very helpful

Évaluation :

5

Helpful, courteous staff. Reasonable pricing. I would definitely recommend this location for temporary storage needs

Évaluation :

5

I had to keep my storage unit quite a bit longer than expected. During that time, there were times when my finances were very lean. The staff was great to work with though. The unit was climate controlled and my belongings held up very well there. If you need a storage unit, this is a great place to go!

Évaluation :

5

Each employee from the start of my storage to the end was courteous, friendly and helpful.Thank You

Évaluation :

3

I reserved a 5 x 5 x 10 and gave her a credit card number on the 9th of November. When I moved in on the 11th, the agent at the desk could not find my reservation number 760075-00108682 and said there were no 5 x 5 10's available. A bigger one for 59,99 was open and since i'm 78 and had hired a guy to help me I was put on the spot so I said yes but just until a 5x5x10 comes available. I think UHaul should honor my original reservation and let me stay in the unit for the 39,99 price or move me because they messed up. I would have to pay someone again to help me.

Évaluation :

3

I had my units for one year. The staff was great as I didn't always have payment on time. I knew my stuff was taking care of. I had two units inside. One was all my important stuff. When we unpacked that unit we found three adult cockroaches. So far I have seen no other signs of them. But I had an exterminator spray anyway. That expense could have been avoided if the facility was sprayed more often Otherwise very happy with uhaul.

Évaluation :

5

Overall good experience.

Évaluation :

4

They could use more carts for customers in the storage facility. There were more there at one time.

Évaluation :

5

Thank you so much! I just needed storage for a short while. So convenient and staff was always friendly and helpful.

Évaluation :

5

Customer service was great the young lady there was awesome

Évaluation :

5

Excellent service à la clientèle. Staff was always nice and helpful. Most definitely would recommend to others. And will be back if needed

Évaluation :

5

Good price and helpful staff. The reason I left Storage Masters was the rude office man. Nice to have a place that is clean and helpful.

Évaluation :

5

The staff was very helpful with scheduling, extending, storage options and equipment return. They made it easy!

Évaluation :

2

Recently no carts available and I would be the only person there. I'd have to buz to get someone to find 1. Temp control was a joke 90-100 degrees I would go in morning before it would get hot. The big slider door wouldn't work unless you put code in again. Example take stuff to car walk back to sliding door wouldn't open till put code in again at the 2nd key pad. The first 2 months I had unit none of the above was problem but the past 2 months not good. So I found another temp control unit elsewhere.

Évaluation :

5

The storage facility was great!

Évaluation :

5

Very nice place to store your stuff the workers are very nice and helpful the place was secured and clean

Évaluation :

5

The service at this facility is awesome. The staff is the BEST!

Évaluation :

4

There was not a lock inside the unit like it said there would be but one was placed on it in the morning!

Évaluation :

5

2nd summer using this faculty very happy with the service and facility etc

Évaluation :

4

I like the fact the it has 24 hour access to my unit and the climate controlled

Évaluation :

5

Great facility. Units of all sizes available.

Évaluation :

5

Very happy

Évaluation :

5

Everyone was friendly & professional, thanks for being understanding with my situation. The Manager is doing a great job, keep up the good work! Je la recommande fortement.

Évaluation :

5

This was my third time renting a unit from this facility. The office and facility are clean and well maintained. The staff are always friendly and helpful. I would definitely recommend this facility for anyone's storage needs.

Évaluation :

4

Truck maintenance

Évaluation :

5

I kept my piano and some other stuff here in a storage locker for about 4 years. In all that time, there was but a single incident where I didn't lock the storage unit properly, to which I was immediately notified so we could rectify the situation. The facility is extremely secure, what with locks on the doors and an alarm system for each unit, yet still allows you to come and go as you please. Additionally, it is temperature controlled, which is what I needed for my piano. When I moved out, the piano was still in remarkably good condition despite being in storage for so long, so clearly there were few temperature fluctuations, if any. Should I or anyone else ever need to store anything, this U-Haul Storage Facility would be the place I'd recommend.

Évaluation :

5

No everyone was very accommodating. Thanks.

Évaluation :

5

VERY HELPFUL STAFF!

Évaluation :

4

Everything was good except the lock I paid for was not in the unit and the lock they gave me wasn’t the one I paid for

Évaluation :

5

I never moved in

Évaluation :

3

My locker was broken into. I was not notified nor compensated forthe trouble.

Évaluation :

5

Young lady in the office who rented me the unit was extremely courteous and helpful!

Évaluation :

3

The staff was excellent, however I reserved a 5x5 ) bigger than we really needed for a college kids summer storage), I was unable to do early online check in for this unit( only available for larger ones) even though I had a confirmation number for a 5x5 it was not available when I went to move in. We had to take the larger 5x10 at the higher rate.

Évaluation :

5

The staff was very helpful and patient!

Évaluation :

5

bon

Évaluation :

5

Very nice and helpfu

Évaluation :

5

The manager and staff are kind, courteous, and helpful.

Évaluation :

4

The only suggestion I would make is it needs to be better lit.

Évaluation :

3

Had some hiccups on my move-in which I was understanding of. But it's kinda funny this review is under Jordan's name since he was the least friendly and accommodating of the whole crew. Anyway the facility still works for me and met my immediate needs so over all, it's all good.

Évaluation :

4

Need more office help.

Évaluation :

3

Well I seen the price for the unit I got which was 84.99. I go up and tell them what all I need and she tells me that the unit is $10. Cheaper. Ok so that would make it 74.99. nope 84.99. stop trying to rip people off. Post the right prices. And stop upcharging people.

Évaluation :

5

Only thing I didn't like is that you guys said you would put a lock in my unit and there was no lock in my unit when I opened it. Of coarse the nice gentleman at the front desk supplied me with a lock. I am now satisfied.

Évaluation :

5

Cashier that helped me was very nice and helpful.

Évaluation :

5

Great Customer service fast and Friendly

Évaluation :

5

Jordan was amazing.

Évaluation :

5

the only problem i had was the day after i closed my account by removing all my storage items, i was charged the next months rent. I would have thought that after removing me from the customer in the computer it would remove me from the billing program. maybe you need to revise the computer program that when i customer clses their acct, it would also remove them from the billing program, ty

Évaluation :

5

Everyone was professional & friendly. Thanks :)

Évaluation :

5

Staff went above and beyond to help me clear out my storage!!

Évaluation :

4

Very helpful staff and easy to access facility.

Évaluation :

2

My code didn't (and still doesn't) work to disarm my unit which causes the alarm to go off every time I go there. It's embarrassing and annoying. Also, there are roaches… dead and alive that I have seen on each visit. My lock was supposed to be in my unit waiting for me and it wasn't.

Évaluation :

5

Everyone helpful and friendly

Évaluation :

5

Thank you for your respect and your kindness... I will come back... Thank you

Évaluation :

5

I use this U-Haul location often as I have kids in college that come home during summer. This last rental was for my uncles belongings - we rented largest U-Haul truck and 2 large enclosed trailers. I also rented the the largest storage unit available. The app is very user friendly and the staff is always kind and attentive. We found the unit clean and the right size for our needs. When we went to move the belongings we had found the unit had a leak in the middle of the unit which had destroyed some furniture with water damage and mold on furniture fabric. I was given information about Uhauls liability carrier to take care of the damage as the unit was to be leak proof. I will have to let you know how the insurance is handled but this far has been a great experience.

Évaluation :

5

Only issue is the outside parking lot is very dark at night. Also it seemed like the heat was on all summer always hot air which was really annoying when you have to sweat while trying to load and load things in and out the storage. Jordan was absolutely amazing always took great care of me!

Évaluation :

1

The whole storage had roaches even the bathrooms

Évaluation :

5

Inside storage area Hot Temp!

Évaluation :

5

Was a good place to store my "stuff" for one year while making plans for a future move. All positive - no negatives for me.

Évaluation :

5

Clean facility, excellent staff.

Évaluation :

5

From the manager to the customer service I would highly recommend U-Haul to any family ot friends! Extremely personable and knowledgable about their services. I have another unit at a different facility which has now raised my rent 4 times in less than 3,5 yrs!! Totally ridiculous !! Jordan Currie is the ultimate BEST!!

Évaluation :

5

This team went over and beyond on customer service

Évaluation :

5

Jordan was excellent!!

Évaluation :

5

My brother rented me the uhaul that day but we couldn't get our free month!

Évaluation :

1

Staff ignored most of the customers questions, needs and unable to to provide legitimate answers. Security services are very poor and not operating correctly. Climate controlled storage was not climate controlled at all. It's was 93 degrees Fahrenheit outside of building heat index and the same inside the storage building area. Only certain members allowed 24 hours access into storage area., Without answered to why? Very segregated and prejudice. False advertising...issues with U-Haul.

Évaluation :

4

Should think about lowering prices!

Évaluation :

4

Security deposit wasn't given back in full

Évaluation :

5

Staff was very helpful in the entire process as i have never rented a storage unit before.

Évaluation :

5

Tyvm

Évaluation :

3

I was unable to access the facility with the code given to me at check in. Staff present when I was there to move in was not very knowledgeable about how I could access the building closest to my unit. Both staff present acted like they could care less. I was told there was a lock in the unit. There was not one. When I went back to the lobby to request one, I was told they had none. I was given a lock about 15 minutes later. I was not offered or told carts were available to help move our belongings until I read a sign in the lobby after we were moved in even though a staff member saw us making multiple trips from the truck through the building to our unit. Overall, the unit was as I expected but customer service was very poor.

Évaluation :

5

JORDAN IS THE BEST MANAGER THAT YOU HAVE HAD AT THE PERSIAN FACILITY LOCATED IN DECATUR, ILLINOIS

Évaluation :

5

I have used this storage facility since it was opened. The service and the personnel have always been great. Oh the storage unit itself is also great.

Évaluation :

5

Great friendly staff.

Évaluation :

5

Donisha was the first person to welcome us to Decatur. Her kindness and helpful manner set her apart. She also knows her job thoroughly and is able to quickly evaluate convoluted situations and offer appropriate solutions. We look forward to working with her again! :)

Évaluation :

5

Donisha's customer service, professionalism, and friendliness make her so easy to work with. I am in the middle of a cross country move, lost two pets this week in the process, and am living out of a dreaded hotel. Donisha was compassionate about my situation, and stayed calm and collected while I had a little meltdown. Donisha knows the products/services and was able to find a solution that best fit my complicated situation. She also sorted out my reservation that no one at uhaul (1800#, not the local office) wanted to assist with. I explained the situation and Donisha never got frustrated or lost her cool even tho my situation was convoluted and I was completely out of my mind. Thank you Donisha for making my day a little sweeter!

Évaluation :

3

The staff that was in attendance was awesome. However, I tried to call customer support 2 different times and was put on hold for 30 minutes before my call was dropped. The customer service needs to improve.

Évaluation :

5

You guys were great

Évaluation :

4

Jaden is great and I appreciate his help. He needs more people to help him.

Évaluation :

5

If u get storage out before your due date should be prorated

Évaluation :

5

The Manager Darrell is so easy to work with, he made moving during a stressful time easier. Merci.

Évaluation :

5

Jordan was very kind. Excellent service à la clientèle. He went out of his way to show me around and to show me how to use the key code pad to get into the storage facility.

Évaluation :

5

I have to praise the staff at the Pershing Road Decatur IL U-HAUL facility. Everyone was professional and always willing to accommodate me. I want to especially mention Jordan, who deserves a management opportunity!

Évaluation :

4

My original storage unit was given to someone so had get a new one???

Évaluation :

5

Awesome service!

Évaluation :

3

Received email for due date didn't receive one for the previous month

Évaluation :

5

But I won't return uhaul again .. told me it wud b 54,75 then they debit my acct an additional 21.54. Idk why but thats fine

Évaluation :

5

I gave good ratings, but I did have 2 major issues. The first time I went to get some things out of my unit it was locked with a U-Haul lock on it. It was an error. The only reason it was an issue is because I was in a super hurry and very jammed up that day. It took extra time to get into the unit. Next, when I did get in, my stuff was soaking wet!! That was a huge problem, again because of my time crunch. Needless to say I was NOT going to put another thing in there. It was a maddening experience. I do think my experience was a rare and unfortunate one, that is why I am not giving a bad rating. I like that your facility looks very nice and so glad you took over the old rundown K-Mart.

Évaluation :

3

The reason I answered NO to #5 and #6 is because the facility needs to be fumigated very badly. I only had a storage space for one week, and I noticed cockroaches in my plants as I was removing my property from storage. Many more cockroaches came out of my furniture when I got moved into my new home. They were not in my property prior to being in the Uhaul storage facility and I had to fumigate my new home immediately.

Évaluation :

4

The facility is clean, easy to access and in a convenient location. Customer service is lacking. Called and was on hold for over 15 minutes and no one answered. Tried to rent on the website and the system locked up at the third step on multiple attempts and wouldn't advance to complete the rental. Went to the store in person and was assisted after a short wait. The staff are friendly and knowledgeable.

Évaluation :

5

The service was perfect. I've never had anything but a great experience with the staff and the product at U Haul. As a life long resident of Decatur, I am so pleased that U Haul moved into the old Kmart. The building looks great and the area is well kept. This business is a great asset to Decatur in every way!

Évaluation :

5

Really helpful and fast service

Évaluation :

5

Love the room should have went with 10x15 but I made my choice work. Building was very well maintained. Love the fact you was given a new lock along with your unit. Love the inside unloading and use of carts. Love the access control to the building. Love the fact it's climate controlled.

Évaluation :

3

They gave me the wrong unit, for starters. I found a charge on my credit card even though the first month is supposedly free. There is a box of poison in each unit, and it concerns me that you have a critter problem. I plan on moving out very soon.

Évaluation :

5

Because as I ask for more time ,the worker made it so I could get more time. And that is putting customers first,I love service like this one,Thank U

Évaluation :

2

I paid for a secure unit for several months from day one the alarm did not work on the unit. Multiple times the shop guy was in the building smoking.

Évaluation :

5

Clean and well lit facility.

Évaluation :

5

Jordan was amazing I called earlier yesterday about 11am and spoke to John and I told him I moved out. He said he would check and send me an email he never did and I was due to pay on my storage the next day!!! I called back around 5pm and Jordan answered I told him my situation he promptly went and look at my unit saw I moved out. He immediately moved me out and sent me a move out receipt to my email!!!! Thanku so much Jordan great customer service 

Évaluation :

3

Thank you for making my moving experience easy and stress free!

Évaluation :

5

The customer service that Cadean gave at the Pershing location in Decatur was amazing and I would recommend anyone to go there. He went above and beyond. Showing me where my storage was and how to use the key pads to get in after hours.?

Évaluation :

5

Excellent staff. They were polite and helpful.

Évaluation :

4

Receiving invoices has been challenging.

Évaluation :

5

Decatur Il u haul staff is the best in town! I love the prompt service you receive with a nice voice welcoming you too uhaul as soon as you enter the door. I recommend uhaul too everyone I know who be in need of a uhaul or storage.

Évaluation :

5

Very professional

Évaluation :

5

Love this place, everyone is great here.

Évaluation :

5

Uhaul was very good to us and we would use them again if needed!!

Évaluation :

5

I was happy with the help i got. Very good place also very clean inside il give 5 thumbs up guy's

Évaluation :

5

Entire staff is super friendly and knowledged in all areas of the facility. Will use the storage facility again if the need arises and will definitely use the equipment/trailer rental services again. And great prices on the quality storage boxes, by the way!

Évaluation :

5

They were good and thoughtful and work with me with my situation. Two thumbs up

Évaluation :

5