Customer Reviews for U-Haul Moving & Storage of Duncanville

1 103 évaluations

1022 S Cedar Ridge Dr   Duncanville, TX 75137
(2 Mi S Of I-20)

(972) 780-8980

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(972) 780-8980

1022 S Cedar Ridge Dr
Duncanville, TX 75137
(2 Mi S Of I-20)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

Quinton Yarbro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARISMA LINDSEY  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kamice Greene 
Évaluation :
1

I paid for 24 access, twice I had to sleep in my car because I couldn't get the gate open. I tried to call the 24 hour help line and nobody would help .

lonnie cantrell  |  Expérience générale 
Évaluation :
5

The customer service was EXTRAORDINARY!!!!

Torsha Johnson 
Évaluation :
1

This is one of the most unprofessional fraudulent staff I have ever dealt with at a U-Haul from day one from all the trying to get extra I'm sure financial records need to be reviewed because I'm just about sure theft if going on at this location after seeing I was charged a extra day on my rental they proceeded to try to run my card 10 times in a hour for $84 when all I owed was 20! I lost the key to my storage to a lock I didn't want in the first place because I had one at home where I know where the keys are lost the key ask home much is it to cus the lost the said it was free just had to pay for the lock I got to the location and was told now it was a $50 charge to get in the unit but that's not what I was told on the phone so I ask to speak to the manager no resolution because they all in on it I called customer service still no resolution so I needed to get my stuff out before the free month of storage was up because I know there would me more issue in the future dealing with fraudsters on cedar ridge

Addai israel  |  Expérience générale 
Évaluation :
5

The staff was always so nice and helpful. Thank you and your team!

Tamala Menifee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Mosley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Dabney 
Évaluation :
5

Very professional, the 2 agents I met there were ready to give me the right information, to help and provide me any support while maintaining their professionalism. They were very friendly and easy to deal with. I will definitely come back there for other things. I really appreciated the way they cared for my needs.

Cesar P Fodieng Fotso 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila Shaw  |  Premières impressions 
Évaluation :
5

They took care of me last minute! I would definitely use them again when needed!!

Lesa Sweeney 
Évaluation :
5

I've rented from you a few times, my experience was great as always. Keep up the good work. Thanks

JOHN STEPHENS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martika Evans 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jazmine Nelson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudette Small  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

shatonna Hollywood  |  Expérience générale 
Évaluation :
5

Professional and very skilled front desk young woman. All went sooth no problems or delays. I will definitely come back again and recommend you guys to my friends.

Lori Dowell 
Évaluation :
5

Very helpful and friendly staff

Chris Carter 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Steven Bryant  |  Expérience générale 
Évaluation :
5

I love the staff they are always very helpful

jamillah seaberry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sondra Scott  |  Expérience générale 
Évaluation :
3

I cant recommend a friend, you go based on your location. It's a small area for parking that's was my only issue. The parking is at the gate of the storage entrance. The employee was friendly

Gloria Brumsey 
Évaluation :
4

Light not working in the hallway couldn't see in side of unit

LEROY BETHEA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Halanda Little 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chace Harrison  |  Expérience générale 
Évaluation :
5

I will definitely recommend the Uhaul storage facility in Duncanville to friends and family. The owner Brandi Lee is very pleasant and patient. The staff are very helpful and professional.

kathy jocobs  |  Expérience générale 
Évaluation :
5

The fees are

sharla wooten  |  Premières impressions 
Évaluation :
5

Front desk associate was very sweet and helpful.

Stormy Moon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shondra Brookins 
Évaluation :
5

Every single staff member from Dallas on Greenville, to Nesha & Maggie in Cedar Hill, and lastly to the amazing staff in Duncanville were extremely helpful in making this move as stress free as possible. Thank you all! In so grateful for your assistance. Keep up the great work everyone!

Celicia Ford  |  Premières impressions 
Évaluation :
4

The man at the service desk was very helpful and kind the customer service was so awesome. The lady was kind , service was sufficient just overall a wonderful place.

Amber Cox-Alcantar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaishe Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANA LEE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efrain Malave 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Mosley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manny Esparza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sondra Scott  |  Expérience générale 
Évaluation :
5

Very nice lady's. Didn't take long.

Kristie garner 
Évaluation :
5

The lady was the best I have ever encountered with U-Haul. I would recommend this storage place for sure!

Chace Harrison  |  Online Move In 
Évaluation :
4

Thanks so much, V. Boehm Taylor

VIRGINIA TAYLOR  |  Premières impressions 
Évaluation :
5

Friendly staff and well maintained storage units.

Marlane Mendoza  |  Expérience générale 
Évaluation :
5

Great service

FELICIA WILLIS 
Évaluation :
5

Employees very friendly and helpful..process easy peazy

CLAUDIA VENCE 
Évaluation :
5

Brandi was amazing! I had a great experience and will be using u-haul at the Duncanville location again.

Harreniesha Dorsey 
Évaluation :
5

Be sure when you move out of your unit you are given documentation. I was told I was moved out, but my card was still charged. Currently waiting on a refund because the young lady working didn't move me out as I requested when I left the facility.

CARMONIQUE BLUE  |  Expérience générale 
Évaluation :
5

The Duncanville location is my go to location. They have amazing customer service.

Darcie Gaines 
Évaluation :
5

I had a wonderful experience with this storage facility. There were no bugs. Everything was taken care of wonderfully. The workers were wonderful. They communicated with me to the fullest I'm very thankful for your facility. Merci.

Sandiea Raia  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michelle Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nekita Ross  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda Hamilton  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda Dominguez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta Chen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette Pitchlyn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Pilcher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Smith Brooks 
Évaluation :
2

Very tight spaces and very hard to get around in a Uhaul truck.

Tracy Daniels  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Alexander 
Évaluation :
5

Very nice establishment and super helpful and kind employees! Definitely would recommend

ASHLEY WHITE  |  Expérience générale 
Évaluation :
5

We had to cancel our reservation due to a parking spot fairly steep incline which is not good for RV storage. The facility is full, therefore we were unable to change the parking spot. The customer service provided was excellent. Merci

Peter Clendenin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery Francis  |  Premières impressions 
Évaluation :
5

Everything was on point 👉.. Thanks Brandy

Mary Polk 
Évaluation :
5

Great experience.

Angelica Howard 
Évaluation :
5

I really loved the Cargo Van.. It was very nice.. Don't like moving... But if I ever again .. I will use you Guys. The staff was friendly and so helpful.. Everything went well .. Continue the good work. Thanks So Much ! God Bless !

torrance bass 
Évaluation :
5

great customer service, the lady working there is very friendly n helpful

Rubin astran 
Évaluation :
5

Absolutely nothing.

Lakquesha Williams 
Évaluation :
5

N.D.

CINDY WILLIAMS 
Évaluation :
5

Brandi was Awesome! She deserves a raise and a promotion!

AUDREY STEWART  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty Harris  |  Expérience générale 
Évaluation :
5

Amazing Woman

Quayanna Green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis Johnson  |  Premières impressions 
Évaluation :
5

Perfect

Redginald lane 
Évaluation :
1

I was harassed by staff via email/text message about fees on a unit i had that was allegedly auctioned off months ago. Very unprofessional

Chelsea Greer  |  Expérience générale 
Évaluation :
5

Friendly and EXCELLENT maintained facility

Chanell Wilder  |  Expérience générale 
Évaluation :
5

Need more parking....Parking lot Too small! Brandi and Micahla were awesome !

birdie wiley 
Évaluation :
5

I had my storage for over 3 years (way longer than expected), however from day ONE Brandi has always been amazing. Literally every time I came to access my unit, I made sure to stop by to speak. She's always willing to assist, communication was always on point. Although my time had ended I hate to say goodbye because she was really a delightful person. The units were always clean and the gate was never broken like other locations. This was a CLEAN and well operated storage facility. If needing storage I strongly recommend the Duncanville location on Cedar Ridge.

Kristina Curry  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

vincente miller  |  Expérience générale 
Évaluation :
1

Worst experience ever ! To compliant numbers in corporate and still lost my storage with out ownership taken from company . I will tell everyone I know .

Tracy Kennedy  |  Expérience générale 
Évaluation :
5

Every employee on staff was outstanding

Cathy Smith 
Évaluation :
4

The storage facility closed at 10:00 I didn't pay attention to that and had to come back the very next morning at 5:00 to unload a vehicle so the hours of accessibility if it was 24 hours would have worked better but the situation was handled and I will continue to use you all

david piper  |  Premières impressions 
Évaluation :
5

Thank u for everything

Temekia Gildon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamri King 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tabitha Alexander 
Évaluation :
5

Service was convenient and fast. Outstanding staff!

alicia johnson 
Évaluation :
4

The UHAUL attendant can go to the vehicle and show the renter the important features of vehicle.

Andrew Collins 
Évaluation :
5

It was a pleasure working with Brandi. Thanks for a smoothless transaction!

Lloyd Rutschman 
Évaluation :
5

Excellent service

Jay Nelson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alton Braggs  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Natalie Hereford  |  Expérience générale 
Évaluation :
5

The staff was very professional, courteous and polite. The process was easy and smooth.

Anne Pierre 
Évaluation :
4

Le client n'a pas laissé de commentaire.

norris norman 
Évaluation :
5

Nothing, keep up the excellent customer service

JOHN STEPHENS 
Évaluation :
1

Le client n'a pas laissé de commentaire.

torey sykes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Smith  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwendy Hays  |  Expérience générale 
Évaluation :
5

Kayla was very helpful with setting me up for a round trip return and although she seemed busy, she multitasked in a very professional way. However, I will say to please thoroughly check the Uhaul for the keys before threatening to charge someone's card. Kayla called asking for the location of the keys, but I could not remember where I put them, I just knew they were in the van somewhere. I called back to see if they found the keys, and they did. She never even apologized for threatening me to have the manager call me about replacing the key. She never even called back to say they found the keys either. Please check before assuming that someone has lost the keys, especially after they've told you that the keys are in the van!!

Shateria Travis 
Évaluation :
1

I was not pleased at all I could not reach any staff at all on the property property manager. It was not available to enter any calls I could not get in the building I couldn't access my unit someone needs to be available during business hours

jennifer alvarez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carey Taylor 
Évaluation :
5

Brandi has GREAT customer service and she is absolutely a breath of fresh air in a stressful situation.

Deidra Pollard  |  Premières impressions 
Évaluation :
1

You have racist staff running your facilities. No one is held accountable for the way they treat people. I will ABSOLUTELY NEVER do business with U Haul again! You all need to be shut down RACISM is tolerated and accepted!

shelia jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Taylir 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Scott 
Évaluation :
5

Stay focused. Keep SMILING😃

Josephine Lawrence 
Évaluation :
4

Kayla was very helpful and patient.

Whitney Cameron  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisa Ross  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty Harris  |  Premières impressions 
Évaluation :
5

This location, facility, personnel were always welcoming , friendly, helpful and professional.

DELINDA HARRIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichelle Rhem 
Évaluation :
1

All U Haul faculties needs to be shut down immediately! Everyone needs to go to customer service training the staff you have running these independent sites are putting out horrible service. Getting away with racist, unethical, unbelievable, down right pathetic service. Upper management is doing nothing, but allowing this behavior to go on and it's the customer that pays the price. I will never ever step foot in a U Haul facility AGAIN! You better take a look at Walmart disaster they mistreated customers and now look who has the power Amazon!

shelia jackson  |  Expérience générale 
Évaluation :
1

U Haul is failing to provide quality, good, professional help. The staff you have running your locations behind the scene of this organization are prejudice, disinterested, non caring, and provide some of the worst, poor customer service skills I've ever seen. You all need to go back to CUSTOMERS first motto and mission! I will never support or step foot in a U Haul facility AGAIN. Racist organization!!!!!!!!!

shelia jackson  |  Expérience générale 
Évaluation :
5

My rental agent was fantastic very pleasant and helpful

Brenda Miller 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Letitia Childress  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Bills 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Kimbrough  |  Expérience générale 
Évaluation :
5

I have had an indoor, corner storage room in an air conditioned facility for almost 17 years. Although I haven't visited the site often throughout the years, as it primarily contained my children's items, it was always immaculate and well staffed. The entire grounds are well kept and clean. The security is top notch. The staff was always friendly and well informed on all policy. Brandi Lee, the manager at U-Haul Moving & Storage Of Duncanville, has gone out of her way to provide a good atmosphere and excellent service.

DALE BILHARTZ  |  Expérience générale 
Évaluation :
5

I would like to thank your team staff they were Helpful and I Thank you all for working with me I really appreciate it

Ashley Woods  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANISHA CHIKWE  |  Premières impressions 
Évaluation :
5

Everything was perfect

Shanequa Jones 
Évaluation :
4

Customer service ar counter was excellent

Chanell Wilder  |  Premières impressions 
Évaluation :
4

Morning staff was exceptionally well prepared for the day. Very friendly kind and overall made it a great experience

LaMon Williams 
Évaluation :
1

I was informed I wasn’t going to be charged for a day if I returned the truck back by 11pm I was charged the extra day I wish the communication was better

Keona Thomas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Avery Simpson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky Rodriguez 
Évaluation :
5

I was very pleased with the service I received and will continue to use and recommend to my friends and family of the service I received

gwendolyn smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destinee Godbolt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

demitrus Parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Ellis 
Évaluation :
4

The elevator was broke for a little while we were trying to clear out the unit. It was fixed but the office never called me back to let me know it was fixed. Other than that everything else was fine. Brandi Lee is professional and polite. The water was much needed, even though it wasn't cold. When and how will I get my refund?

Shirley Flinn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony white 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ike medford 
Évaluation :
5

This location rocks!!!!I will definitely be using them and Recommending them in the future.

corey cooper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawa Torry 
Évaluation :
5

I am overall extremely HAPPY with the svc provided @ U-Haul Cedar Ridge. They Are Kind and Courteous and Professional and extremely helpful. They Can just CONTINUE, to do what their doing! Thank You Ms. Brandi Lee

ike medford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold Brooks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa edmond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty Tyler 
Évaluation :
5

The customer service here is exceptional. The managers are amazing. I wouldn't change a thing. Yes I will give them a raise.

Candice Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddie Harper  |  Premières impressions 
Évaluation :
5

The transaction with Brandi was amazing. It went smooth, I brought the truck back didn't have to wait and received my receipt via email. Excellent service à la clientèle. A+++++

zanetta tavares 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty Tyler 
Évaluation :
5

Just keep doing what you are doing.

Billy Bellinger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william howard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD TOMME  |  Expérience générale 
Évaluation :
5

Store manager very helpful in making sure I knew what I was doing during the whole process.

Bradley Foster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Frazier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Ramos  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Steven Bryant  |  Expérience générale 
Évaluation :
4

Very nice employee an very patient

calvin banks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette Morgan 
Évaluation :
3

They didn’t have a dolly and not properly staffed

LaToya Johnson 
Évaluation :
4

They took good care of me. I did find that the fan for the A/C heating system did not seem to be working. Not a problem on the mild day oof my short term rental.

Jim Lackey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Cruz Jr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie London  |  Premières impressions 
Évaluation :
5

Everyone involved was professional

Nikiria Simmons  |  Expérience générale 
Évaluation :
5

The manager Brandi and staff at that location was helpful kind and professional.

Sherrie London 
Évaluation :
5

the lady was very polite and friendly and helpful

lonnie cantrell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAIDA PEREZ 
Évaluation :
3

Have the trucks serviced for better AC functioning and better suspension/shocks

GALO CHAO SANTANA 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond Rivera  |  Expérience générale 
Évaluation :
5

I am so grateful for all the assistance and help she gave thank you!

Amanda Hoerer 
Évaluation :
4

Although I answered yes to clean and well maintained, I believe the trucks should be given an occasional “operational inspection” (short drive) when turned in, to ensure engine runs properly, steering is not out of alignment, etc. I have rented a couple of trucks in the past, including this recent one, where the steering was off by around -15°.

ANDREW RAULINS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael mcduffie  |  Premières impressions 
Évaluation :
3

The only thing i didn't like is that my unit went up every year. I know you need an increase but not every year.

Krystal Bowen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaDana Houser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY HOUSTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert rutherford  |  Expérience générale 
Évaluation :
5

Everyone was very pleasant. Thank you for such a blessing experience

Lavondria Cole 
Évaluation :
4

The passenger side mirror was broken amid wrapped in clear tape. I couldn't see out to observe vehicles. I almost crashed because of mirror.

Robert Merrill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN PEREZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliott Medford  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENITRA WADE  |  Premières impressions 
Évaluation :
5

Site Mgr. Brandy Lee was very professional and courteous.

Bridget Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcques Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manika Gordon 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annette Pierce  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaTorian King  |  Expérience générale 
Évaluation :
2

Ive been using u haul for years it was always good under different management, the team in there now GARBAGE won't clean up bad additude i would never recommend anyone there.

Tyrone Sims  |  Expérience générale 
Évaluation :
5

Great customer service from the salesman. I would definitely come here again five stars. Give that young man a raise!

william howard 
Évaluation :
1

Renting at this location was by far the worse experience we Have EVER experienced as customers. My wife held a conversation via phone on/around December 26th regarding the poor customer service she received from Store Manager Dana Wright and his wife. She experienced and reported disability-based discrimination. Dana is still causing us significant trouble, and hardship! He continued to provide very poor customer service. On 1/15 we paid our bill and asked for our replacement key. Unfortunately, Dana and his Wife both continue to treat us very poorly. On Saturday he refused to acknowledge my wife's presence, even after looking her directly in the eye after she entered the building. After she stood for appx 5 minutes, explaining why she was there. Dana remained texting on his cell phone and looking back and forth between his phone and computer; intentionally ignoring her, and failing to greet her as a customer. When he finally acknowledged her presence, he was exceedingly impolite and treated her differently than the other customers who had entered after her. She reiterated that she was there to pay our bill and collect the replacement key for our storage unit. He then searched numerous locations for our storage key. He then rudely asked, "what card are you paying with"? She informed him we would use the same card on file. He then proceeded to search for the key. After he was unable to locate the key, he stated, "Oh, I forgot, I can't find your key because my manager instructed me to mail it to you because you did not pick it up on the day you said you would return." she then stated: "Dana I called your office & spoke with your wife to inform her that we were unable to return after Christmas due to family obligations. She also informed his wife that we had an emergency and needed to leave before Uhaul opened the following day. She told him that we informed his wife that we would pick up the replacement key from the office upon return. We requested she makes a note of our account so that we would not encounter any issues when we returned to Texas and picked up the new key. His wife confirmed our comments and stated that she recorded our account. In addition, she stated that she and her husband (Dana) would hold the key and give it to us upon our return from La. We informed Dana, that if we couldn't get the storage opened that night or by 7 a.m. the following morning, the items in the storage may not be retrievable before we left for La. As a result, this is the reason why we deemed it imperative to have the lock removed the night it was requested. Dana then replies in an impolite manner, "Well, I mailed you your key; you should go home and search for it." My wife asked him multiple times when we're the keys mailed, and he rudely said on the ninth. She informed him that if the key had been mailed on the 9th, we should have received it by now; but, we have not received it Amid their conversation, Dana abruptly stands up as if irritated, walks to the back, and begins speaking with his wife. He did not return until approximately 20 minutes later. She was left in the lobby with no explanation. He Just abandoned her there. Dana then returns via the front door, tosses the keys on the desk, and announces, "I changed your lock once more, and this is your new key, goodbye. She informed him that throwing the key on the desk was EXTREMELY impolite. She informed him once more that she had spoken with his wife, informing her that we would be unable to return the following morning and that she not be treated in such a manner if his wife failed to deliver our message to him. My wife inquired as to whether all of the cameras were operational, including the camera at the front desk that was recording their conversation, dana throwing the keys at her, and his horrible customer service. Dana then stated, "Yes, the cameras are operational, but I doubt you'll be able to see where I threw your keys". My wife reported to Dana's supervisor, she was offended, ashamed, and dissatisfied with Uhaul's bad customer service on TWO recent occasions and request he gives us a call. His supervisors still refuse. We have never before been treated in this manner by a business or a person in a position of authority. We believe that Dana and his wife were conspiring to deliberately damage our account, and correspondence, and intentionally mistreat Us. We went out of our way to be kind and empathetic, yet he and his wife insisted on purposefully causing us stress for no reason. It's not right! We requested the owner/senior leader's contact information so that the film and camera recordings may be retrieved to establish that we were treated unfairly and discriminated against as loyal Uhaul customers. We've filed a formal complaint and have requested on multiple occasions for a superior to contact us. The supervisor stated he was busy. We still have not received a returned call from Dana and his wife's supervisor leading us to believe this is okay.

Richard Sherman  |  Expérience générale 
Évaluation :
5

Each time that I've gone into the store the staff has gone above and beyond my expectations! Dana, is definitely an asset to this company.

Herbert rutherford 
Évaluation :
3

The truck had lights on on the dashboard meaning it needed maintenance done on it

Julie Bissell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique Williams 
Évaluation :
4

nothing

emanuel gillespie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Denmond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny Mosconi  |  Premières impressions 
Évaluation :
5

N.D.

Paula Cowart 
Évaluation :
5

You have a great staff. They were well-mannered, courteous and professional. Merci

Mansour IdDeen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracye Fagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anis hasan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frederick williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri Rush  |  Expérience générale 
Évaluation :
5

Dana was very helpful and friendly during our move.

LaTorian King  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tasia howard-byrd  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Ellis  |  Expérience générale 
Évaluation :
4

Helpful and polite staff

Roderick Small  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi Howerton  |  Premières impressions 
Évaluation :
5

Dana really helped me with everything I needed from the truck to a storage unit. When the unit was too small. Dana walked the property to check to see if it was a larger one. I really appreciated the extra help an convenience. Thanks again from Mrs. Thomas

Deirdra Thomas  |  Premières impressions 
Évaluation :
5

Dana made my uhaul rental a very easy smooth process. Very nice and professional

deon king  |  Expérience générale 
Évaluation :
5

I really appreciate the Manger Dana he went far and beyond to help me he didn't shu me away and he helped me way better than the customer service agent on the phone. Honestly that guy needs a raise I can tell it wasn't just with me, he has a team spirit and great customer service and he cares. Thanks DANA YALL NEED NEED MORE LIKE HIM

Jamaris Malone  |  Premières impressions 
Évaluation :
5

They were such wonderful people I think God bless ❤️

rose johnikins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY GOODNIGHT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian Francis  |  Premières impressions 
Évaluation :
5

The UHaul employee coulldn't have been more nice and helpful. She's a jewel. Thank you for her.

Earl JOHNSON  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nina Roquemore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deon king  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE FLORES  |  Expérience générale 
Évaluation :
3

When I initially started the storage, my payment method was automatically deducted every month until August and September causing me.to pay the late fee. The customer service guy told me the previous person didn't save it in system but he assured me he would I received an email 09/14/2022 saying that I was charged a late fee because payment wasn't made. I went to the office extra lock was already on the unit. When I walked in her deliverance was rude, then 2 people came from the back, the lady stood at the door in regular clothes, the guy had on his uniform,.they were just standing there looking. The lady left out front door got in Suv with a few kids in it. The guy stayed back, the lady at register and the guy was having a disagreement back and forth as I stood there. When I walked in I spoke and I asked what do you need to.look at my account, she said and I quote " 1st I need to know what you need from me, I guess that prompt them.to come.out. I gave up the unit because I thought it was paid already. But she was so rude I didn't Care anymore.

Kasandra Cooks  |  Expérience générale 
Évaluation :
5

Both members of the staff have been extremely helpful & patient. Answered all of my questions without making me feel like I was bothersome. I most definitely will suggest this lokation for anyone looking for storage.

Ericka Redic  |  Premières impressions 
Évaluation :
3

Only complaint is moving trucks were always parked where it made it difficult to get our RV in and out of the parking lot and there was not enough room between the buildings. We were also informed we would get a refund for September in the form of a uhaul credit voucher or voucher number since our vacate date was the same day that our September payment was posted to our bank account. Expecting to see that soon. We mainly relocated for storage closer to the lake where we usually camp.

RALPH DEKLE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viripi Brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert rutherford  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGIE ANDREWS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rose johnikins  |  Premières impressions 
Évaluation :
5

Renting a storage unit was quick and easy.

RICHARD TOMME  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keara Roy  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Katrina Young  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam Dominguez  |  Expérience générale 
Évaluation :
5

Everything was very easy to reserve online. The return was wonderful being that I needed a storage at the last minute. The staff was extremely helpful and I really appreciate that. Excellent job.

Christine Harrison  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN HILL  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Osborne  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold Brooks  |  Premières impressions 
Évaluation :
5

Never a worry from the time I moved in to store things and the time I exited, staff was more than go above and beyond to meet my storing needs, and for this I'm more than grateful, thank you for great service

Aron Edison  |  Expérience générale 
Évaluation :
5

I can't even put into words how great this storage facility is, even if I tried, because there are too many things to list! Dana and Tammy, thank you! I can't say enough about your warm and friendly office atmosphere, honest and fair business ethics, or the compassion and attention to detail you've both shown during my time with your company (I fell behind over several hundred dollars in rent when I first signed up with you guys). Please know that you are the first place I'd go if I ever needed more space again. I'd definitely refer this office to anyone in need. Many thanks and much love to you both! Mary Alanis~

jason alanis  |  Expérience générale 
Évaluation :
5

I have been dealing wirh u-Haul Company forever and never had a problem with it are the Staff. It is my number one moving company..

Patricia Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Chandler  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela Taylor  |  Expérience générale 
Évaluation :
4

Gabrielle was the person who helped me and she was excellent. I mean she really knows her job and her skills, knowledge and compassion was everything that I needed on the day I walked in to the facility. I was going through a hard time and she made it better. I'm so appreciative of her customer service/customer care skills and just her as a person. Thanks

LaDana Houser  |  Expérience générale 
Évaluation :
5

No comment

TAMMY GOODNIGHT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josie molina  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. Thank you

Sandiea Raia  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE PERKINS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevelynne Brown  |  Expérience générale 
Évaluation :
4

It worked for us. The elevator aspect is troubling at times. Bien

Mark Johnston  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Lopez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Gooden  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monette Hansard  |  Premières impressions 
Évaluation :
5

Love the professionalism and customer service. The attendant was very helpful assisting me with several units needed with all of the furniture I had to be stored.

Rodney Cobbler  |  Premières impressions 
Évaluation :
5

Professional and very helpful.

Letitia Childress  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alona Jordan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina Artis  |  Expérience générale 
Évaluation :
3

The staff and location are great. Friendly check in and very accommodating. The free 10'x10' is on the second floor and all the way in the back, which is not very convenient. I've never rented a storage unit before so maybe this is normal. Would probably be a great option if there weren't other better options available.

Tim Barton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAUNITA HENRY  |  Expérience générale 
Évaluation :
5

Dana was very nice and accommodating. My only slight complaint is about the storage unit itself. I was not able to view my unit or at least a model/replica before I paid. I got to my unit and saw that the indoor units don't have garage doors, only regular doors on them. So it was very difficult to get large furniture into the unit. The hallways are narrow and so is the elevator. Some furniture ended up getting damaged because of that. If I need a item that's not directly in the front, I'll have to pull everything out and put it in the hallway just to get to find what it need. Had I known this, I would've gotten the outside unit or went somewhere else.

JAMEISE BLEDSOE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan Morris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tasia howard-byrd  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Moore  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashanda Hairston  |  Expérience générale 
Évaluation :
5

The customer service staff was very helpful

RICKEY JACKSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Collins  |  Expérience générale 
Évaluation :
5

The manager was great he was curious, nice, and very knowledgeable! He deserves a rise he handled me as well as other customers in line professionally and took his time with each customer!

Katonyia Hammond  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pajhe Jordan  |  Expérience générale 
Évaluation :
3

It was good until I returned my key and continued to get charged

Jasmine Jones  |  Expérience générale 
Évaluation :
5

Wonderful team in place at this location. Courteous and professional.

ElDalbric Hayden  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron Cubit  |  Premières impressions 
Évaluation :
5

Thank you for being supportive.

Latosha Rider  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura Kerr  |  Expérience générale 
Évaluation :
5

Everyone was so helpful and courteous. I would recommend this storage to anyone looking for s torage place! Thank You U-Haul!!

Dorthey Shirley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tridaitia Lair  |  Premières impressions 
Évaluation :
5

Only negative was costly

David Beasley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

perry mock  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LAKITA BROWN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK STAUDENRAUS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea Greer  |  Premières impressions 
Évaluation :
5

Dana is very helpful. Explain everything and he takes care of costumers

rodrigo castanon  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clarence warner  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kimberly Gipson  |  Expérience générale 
Évaluation :
3

Don’t advertise prices then change then 60 days later.

Troy Warren  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney Wakefield  |  Premières impressions 
Évaluation :
5

The best thing is that it is two stories high and have the proper equipment to transfer your belongings with ease. They also have an elevator and the place is immaculate. The Prices are fair and right for each unit. Thank You Dana Wright in Duncanville Texas for helping me get around the storage area. Thank you for all the great personnel from U-Haul. Happy Holidays and Blessings. Be safe!!!

Dorthey Shirley  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sylvester Clayton  |  Expérience générale 
Évaluation :
5

Every staff person at my facility has been friendly, helpful and good at their job!

RUSSELL HILL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ancheyl Davis Green  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANDRE Rayford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD JENNINGS  |  Expérience générale 
Évaluation :
1

All my furniture was had mold growing on it and filed claim.

Kesha Braggs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Bryant  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Auther Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK STAUDENRAUS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Blair  |  Premières impressions 
Évaluation :
5

Thank you kindly.

gloria cotton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Nelson  |  Expérience générale 
Évaluation :
5

I had a pleasure to meet with Dawn she went above & beyond to make sure we got the best deal the warm welcoming make you feel like look no further

Rachel Cineus  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS PAHATE  |  Premières impressions 
Évaluation :
1

Upon move out of the storage unit I had to call the police for peace officers to come so I could get my belongings out and close my storage unit out . Very frustrating and stressful.

April Barnes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cletadel Brown  |  Expérience générale 
Évaluation :
5

I have been using the unit for 17?yrs. I am now in my 80's and decided to "clean up". My experience has been nothing but good. On moving out Dawn one of the managers has been most helpful and pleasant.- too bad she was not there during the earlier yrs of my occupancy

F E GONZAGA  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Austin Flynn  |  Expérience générale 
Évaluation :
5

I love the staff dawn and her are very friendly. I would recommend this facility to anyone and I will be using this facility again in the future when needed.

Cornelius Wesley  |  Expérience générale 
Évaluation :
3

Had mice in my storage unit. There was no damage.

Billy Moore  |  Expérience générale 
Évaluation :
5

Very friendly staff, well kept facility.

Carmonique Blue  |  Expérience générale 
Évaluation :
5

They help me when i need it

Yvonne Hooker  |  Premières impressions 
Évaluation :
5

Ms. Tammy and Ms. Dawn are excellent representatives and very professional.

JAMES BENSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN FARRELL  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip Fowler  |  Expérience générale 
Évaluation :
5

Dawn and Tammy are AMAZING! I've used them several times because they're more like family. I can't imagine using anyone else. I highly recommend them because they're going to always treat you with courtesy.

Rhonda Holyfield  |  Expérience générale 
Évaluation :
5

The staff was very nice and always willing to help. The facility was very clean and secure. I used my storage for a few years and never had any issues.

Sheniqua Bennett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaye Hillery  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helping Hands  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tee Elevated Transports  |  Expérience générale 
Évaluation :
5

We have stored here for awhile now. The ladies that run this location are fabulous to work with; very friendly and helpful.

John Vander Zanden  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loquita Mills  |  Expérience générale 
Évaluation :
5

If I need storage facilities again I would go to Duncanville storage.

Emma Griggs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delasi Agbotui  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Kerr  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Wyatt  |  Expérience générale 
Évaluation :
5

I have used this U Haul Storage facility since 1994 and although I have dealt with several different management teams during my tenure there, Dawn & Tammy have by far been the best. They have always been very professional and accommodating and the facility has looked clean and very well kept since they have been in charge. After so many years it was kind of sad to close out my rental units but it was time and my experience there was awesome, especially since meeting Dawn & Tammy. These guys have truly been a pleasure to deal with. Thank you! Sincerely, Pam Jernigan

PAMELA JERNIGAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Bryant  |  Expérience générale 
Évaluation :
5

Very nice folks in there. Tammy and Dawn were very helpful.

Steven Bryant  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Hicks-Sneed  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren Clancy  |  Premières impressions 
Évaluation :
5

Dawn has been nothing but professional, she has always been willing to help, contacted me when a covered unit became available, and overall does an excellent job. Only reason we are leaving is that we purchased a larger unit and it will no longer fit at this location. Dawn went as far to recommend I contact one of her co-workers at another facility to see if they had a unit large enough.

John Vander Zanden  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Traneshia Chiles  |  Expérience générale 
Évaluation :
5

Excellent customer service, felt welcomed from the first moment I walked through the door.

Jennifer Greer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quintilla Mangena  |  Expérience générale 
Évaluation :
2

Was mislead about combining the storage units.

DeAndre Freeman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Moreno  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Veronica Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Green  |  Expérience générale 
Évaluation :
5

The ladies running the office are incredible. They are both professional and kind. Thank you Dawn for your help.

DOROTHY CHAMBERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody Wylie  |  Expérience générale 
Évaluation :
5

I enjoy the service every time I visit, it’s a warm, peaceful and professional environment.

RACHEL STALLWORTH  |  Premières impressions 
Évaluation :
5

No comments.

Shandra Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Harris  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda McLennan  |  Expérience générale 
Évaluation :
5

Ms. Don was great with helping me and my needs!!! Give her a raise!!!

Jimmy Jackson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Green  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen Guillory  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen stanton  |  Premières impressions 
Évaluation :
4

This facility was always clean and well-kept except for the occasional issue with the elevators. I understand the need for increasing the rent but it got to the point that it was more than I wanted to pay a month so it was easier to disperse / give away/ dispose all of my stored items.

PATRICK JOSEPH HENRY  |  Expérience générale 
Évaluation :
5

The owners were very nice, helpful and informative.

Krystal Bowen  |  Premières impressions 
Évaluation :
5

I absolutely adore the Manager, Dawn. She's the reason I used this particular Uhaul again. She's so nice and professional and will always give you the best deal. I also had the pleasure of working with Kelly who was just as nice. I will always do business at this location and have referred a couple of friends who will be using Uhaul in August. Thank you Dawn and Kelly for making everything so easy.

Rhonda Holyfield  |  Premières impressions 
Évaluation :
5

Both ladies are absolutely wonderful!

Jason Watkins  |  Premières impressions 
Évaluation :
5

Dawn was amazing from the beginning to the day I moved out of my unit. I would recommend this Uhaul facility to family and friends.

Pattina Fox  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel Fernandez Grajales  |  Expérience générale 
Évaluation :
5

I absolutely love Dawn and Tammy. They were the kindest people I've ever met. Very Professional and understanding with their customers. 5 star rating. If you ever need Uhaul for anything pick Dawn And Tammy.

Ariyal Grant  |  Expérience générale 
Évaluation :
5

A 1

Victoria Ramirez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RaeLynn Trotta  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda McLennan  |  Premières impressions 
Évaluation :
5

Kelly, Dawn and Tammy are the reason for my excellent rating. They all went above and beyond to help me with my storage and trailer rental. I'm so thankful and appreciative of their help! They need a raise and bonus!!

Hillary Vitovsky  |  Expérience générale 
Évaluation :
5

Thank U

vincente miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie London  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

COREY GOODSON  |  Expérience générale 
Évaluation :
5

I would rent again

RICKEY JACKSON  |  Premières impressions 
Évaluation :
5

The staff was awesome no matter what day or time we called them and they were extremely helpful during the pandemic. If we should need storage again u-haul on Cedar Ridge is where we will go. Thanks guys for all your help.

NATASHA JACOBS  |  Expérience générale 
Évaluation :
5

Great service and staff was friendly and helpful

Christopher Green  |  Expérience générale 
Évaluation :
5

I like that the staff was very personable and helpful.

GWEN KNATT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara Jones  |  Premières impressions 
Évaluation :
4

Both the ladies that work there were very friendly and awesome to work with

Brandi Johnson  |  Expérience générale 
Évaluation :
5

Excellent Service, friendly staff

Sandra Jones Childs  |  Expérience générale 
Évaluation :
5

Tammy and Dawn are the very BEST!! Not only did they go ABOVE & BEYOND but they totally exceeded ALL my expectations. They took care of me and my situation as if it was their own. They treat you like family not like a customer.... wish every location had employees like them. Thank you girls your awesome!!

Maluisa Dean  |  Online Move In 
Évaluation :
5

Wonderful, friendly and helpful people. Great access and location

Barbara Turner Smith  |  Expérience générale 
Évaluation :
5

Professional and friendly service. Thanks.

ANDRES GARZA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamaal Pippins  |  Expérience générale 
Évaluation :
4

Perhaps some flashlights to rent when accessing the unit.

Charles Hansen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitzie Jones  |  Expérience générale 
Évaluation :
3

It was an average facility. I came from another UHAUL that was newer and this facility seems a lot older. It was overall clean. I also was paying more for this unit than what I wanted to pay plus the additional increase in 2021 supported my decision to move out.

Sonya Bolden  |  Expérience générale 
Évaluation :
5

Dawn Briley was exceptionally helpful with the storage rental, as well as truck rental and moving guidance. She is efficient and friendly with a serving attitude. I give her 10 stars! Thanks for the excellent service!

Pamela Minor  |  Expérience générale 
Évaluation :
5

Tammy and Dawn are personable and professional. Great experience!

Emile Pendarvis Blaine  |  Premières impressions 
Évaluation :
5

This was the second time we used your facility and both times the experience was good.

Derick Brown  |  Expérience générale 
Évaluation :
5

I love Tammy! First off it more than just doing business! It always feels like family there! Very respectful very understanding! Always in a mood to do good business! I am for sure coming back! Thank you for everything!

Jose De Leon  |  Expérience générale 
Évaluation :
5

The management of this storage are top notch and super friendly and helpful.

Shomari Lee  |  Premières impressions 
Évaluation :
1

Horrible!!!!!!!!!

Lauren Lewis  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Essien Cobham  |  Expérience générale 
Évaluation :
5

Thank you so much for your excellent care of the facility and outstanding customer service! You are greatly appreciated!

Nancy Noyes  |  Expérience générale 
Évaluation :
5

I am big on great friendly customer service. I found this at this facility upon my arrival. Great staff.

Angela Craft  |  Expérience générale 
Évaluation :
5

The staff was very knowledgeable and recommended hints for a better storage experience.

Mary Fortson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL J LISLE  |  Expérience générale 
Évaluation :
5

Everything excellent

Dimas Romana  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE GANT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber Richardson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence Williams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cynthia frazier  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Ann Freeman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Davis  |  Expérience générale 
Évaluation :
5

Thank you, U-Haul Storage for your great Customer Service.

Terry Harris  |  Expérience générale 
Évaluation :
5

Staff was the nicest people and always helpful

Robert Liscano  |  Expérience générale 
Évaluation :
5

If I ever need a storage unit again I will not hesitate to contact this place. I highly recommend Uhaul for your storage needs.

Bobby Doss  |  Expérience générale 
Évaluation :
5

Awesome staff; awesome service! Thanks Ladies!

Kabajha Alameen  |  Expérience générale 
Évaluation :
5

Very good experience would recommend

SESS HAMILTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre bates  |  Expérience générale 
Évaluation :
5

Ms. Tammy was extremely professional, polite and helpful. Being that my spouse had previously spoken with her about our needs she had everything set up and I was out of the door in minutes. I really appreciate her attentiveness!

Carmonique Blue  |  Premières impressions 
Évaluation :
5

I cannot say enough about the 2 woman you have working here. They have been so kind and welcoming everytime i encounter them. They have even showed courage and was willing to defend me when i encountered a hostile ex boyfriend at your facility. You really made a wise choice by picking these ladies. That alone had me won over. Well the thing that sealed the deal is this place has the absolute cleanest restroom ive ever been in. Thank uou

Tanatida Kungvarlvongse  |  Premières impressions 
Évaluation :
5

Staff was friendly and super helpful. Excellent experience!

Paul Dryer  |  Premières impressions 
Évaluation :
5

I have to say Dawn was awesome went there looking for a spot to park my box truck she mediately walking around the facility showed me everything all the ins and outs and set me up with a parking spot while I was there service Beyond Compare thank you so much Dawn look forward to parking at your location

KENNETH TURNER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Davis  |  Premières impressions 
Évaluation :
5

The staff were absolutely wonderful and extremely helpful. I'm glad to have chosen this place.

Michelle Ananda  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Hogg  |  Expérience générale 
Évaluation :
5

Dawn was fabulous! She has great customer service skills. She is always helpful and provides great options to her customers. She listens and makes recommendations that are appropriate for the situation. Dawn is honest and consistent. Dawn and her team work well together and enjoy helping their customers. I am blessed to have met them.

Evelyn Joseph  |  Expérience générale 
Évaluation :
5

Great management. Very helpful and friendly.

Amber Amador  |  Expérience générale 
Évaluation :
5

Words can't express my gratitude for your staff during the loss of my son Joshua Johnson. Mrs. Dawn, Mrs. Kelly and everyone was so patient, passionate. I love them dearly. Mrs. Dawn cried with console and encouraged me. I'm forever grateful. Marilyn Burton

Isaac Malone  |  Expérience générale 
Évaluation :
5

Tammy and her staff were amazing. They are very friendly, helpful, and go above and beyond for their customers. Great service and a great team.

Chelsea Thomas  |  Expérience générale 
Évaluation :
5

The staff was always helpful to me. I loved their customer service. Also of the storage next to me had no food in there storage I wouldn't have to deal with the rats. It's okay though because it was the customer not the facility fault.

QUIANA APPLEWHITE  |  Expérience générale 
Évaluation :
5

YOUR TEAM AT THIS LOCATION ARE EXTREMELY FRIENDLY AND HELPFUL

Mark Kirkland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina Artis  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick Dunn  |  Expérience générale 
Évaluation :
5

I would like to commend the outstanding management and staff at this location a very special Thank to Tammy & Dawn I would highly recommend this location to anyone needing a Amazing Storage facility in the area. You can count on a wonderful &friendly staff,open communication, caring and professionalism every step of the way, and a safe and clean facility for your belonging

SHONDA JOHNSON  |  Premières impressions 
Évaluation :
5

The staff was nice and helpful it was one of the easiest experiences I’ve had in a while.

Devarice Paden  |  Premières impressions 
Évaluation :
5

The staff was always extremely friendly and accommodating.

BRANDIE Dalton  |  Expérience générale 
Évaluation :
5

Dawn Briley and Tammy Reinhart are some of the most caring and compassionate people who listened to all the problems I had gone through from the time I got my Uhaul truck in Alabama to the troubles I had gone through once I made it here in Texas with storage and all kinds of mix-ups. You ladies are the Best! I'ts people like you who Rock and make Uhaul Businesses Shine!

Angie Roe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Blair  |  Expérience générale 
Évaluation :
5

I had a storage facility with you guys from November 2005 to April 2020 and to my knowledge I may have had one small leak in a unit and they immediately addressed it and moved me into another unit. I've stored so many valuables including music instruments and never one time did I have a theft problem. I've never had a rodent problem either. All I'm trying to say is that when I needed you guys you were there and I really appreciate you from the bottom of my heart as well as your staff. Sincerely Ivan D.

IVAN DRAPER  |  Expérience générale 
Évaluation :
5

Had no problem. Had a great experience

Keith Bush  |  Premières impressions 
Évaluation :
5

Dawn and Tammy are AMAZING!!! I have the best time when I talk to Dawn EVERY TIME! Their staff are the perfect fit to this team! I loved this location before they took over, and I am still satisfied.

Erin Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shunquanetta Collins  |  Expérience générale 
Évaluation :
3

Although the facility was comparable (except no light in the units), I was mislead by the staff. I paid ahead a month and moved out early because the location did not have a bigger unit I needed. The staff said I would receive a partial refund because I had paid in advance. But then told me after move out that we do not prorate. I have used this facility a # of times in the past, but probably never again because I feel i was mislead.

Will Marshall  |  Expérience générale 
Évaluation :
5

Merci

Hugo Hugger  |  Expérience générale 
Évaluation :
5

Great office manager, very helpful and pleasant to work with. Process was quick with no pain points.

John Vander Zanden  |  Premières impressions 
Évaluation :
4

I would return if necessary. Thank you for the two years of safe keeping. Blessings and prosperity in your business.

vanquillus terrell  |  Expérience générale 
Évaluation :
5

Love it...

JERVIS WILLIAMS  |  Expérience générale 
Évaluation :
5

Helpful, personable and fair staff

Barbara Turner Smith  |  Premières impressions 
Évaluation :
5

Tammy & Dawn & the staff was very helpful & kind. The circumstances that led to our rental of the unit were very difficult for our family. The staff under Tammy & Dawn were caring & positive. Good Job

Ron Stringfellow  |  Expérience générale 
Évaluation :
5

Sherika was phenomenal. Smiled right thru all the hectic day & was not only efficient but empathetic. She's a natural. Keep her happy because she's keeping your customers coming back. Can prioritize 2

Catherine Mathews  |  Premières impressions 
Évaluation :
5

Staff and Managers are very nice and helpful.

Renee Cain  |  Expérience générale 
Évaluation :
5

The staff has always been helpful.

Gipson Robinson  |  Expérience générale 
Évaluation :
5

Merci

Hugo Hugger  |  Premières impressions 
Évaluation :
5

Never had an issue with this facility in 4years until last 2-3 months. It smelled like rodents and I found droppings on my furniture which I'd never ever had seen or smelled in my storage room before

AMANDA CANTU  |  Expérience générale 
Évaluation :
5

Fast the staff was wonderful...oh and pretty too.

RANDOFPH BYRD  |  Premières impressions 
Évaluation :
5

This location provided a great experience for me. They were always very helpful and clear when I had questions. The property was well maintained and I felt my belongings were safe and secure.

jordan creson  |  Expérience générale 
Évaluation :
5

great

LaShuna Anderson  |  Expérience générale 
Évaluation :
5

Excellent customer service for both storage and truck rentals. I highly recommend this business.

Kelly Mcchesney  |  Premières impressions 
Évaluation :
4

Good service over the years but the increase in price over time made it not as economical.

CEDRICK FRANK  |  Expérience générale 
Évaluation :
5

Both Store managers at this location are awesome

Trekeiah Barlow  |  Expérience générale 
Évaluation :
5

Lovely customer service. Assistance given every time requested. I would seriously check the above excellent box if you had one. Dawn and Tammy are the bomb.com

Starsha Willis  |  Expérience générale 
Évaluation :
5

Both store managers gave awesome customer service. Explained everything in detail

Trekeiah Barlow  |  Premières impressions 
Évaluation :
5

The ladies we very helpful. My thanks to their assistance.

Mary Fortson  |  Premières impressions 
Évaluation :
5

Very clean excellent customer service. I was a little disappointment I checked out on the 24th of the month my storage was due on the 20th I had to pay $109 fir the whole month. But overall great

joyce dorsey  |  Expérience générale 
Évaluation :
5

What a nice facility! I was very impressed as I had no idea they had storage units. Miss Lele was so AWESOME! Customer service is A+. She was so good that I thought she was Management. Thank you Lele!

Kimberly Campbell  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. The employees were very knowledgeable, warm & friendly.

Tony Boone  |  Premières impressions 
Évaluation :
5

Very nice Good customer service

Mary Copeland  |  Expérience générale 
Évaluation :
5

The young Lady Lele Smith made my move-in very easy. She was very informative and nice. I differently will continue to do business with Uhaul as well as tell others to do business with this location.

KB Blakely  |  Premières impressions 
Évaluation :
5

Great customer service. Very nice and helpful.

Kevin Perkins  |  Premières impressions 
Évaluation :
5

The ladies were knowledgeable, friendly and very helpful! Great team!

Evelyn Joseph  |  Premières impressions 
Évaluation :
3

Overall, I had a good experience. Furniture & items stayed clean, good condition & free of rodent residue. I liked having a remote control to enter & exit the premises. Upset they don't prorate when

LATOSHA BLACKMON  |  Expérience générale 
Évaluation :
5

A very positive experience. The staff was very friendly, accommodating and knowledgeable. Thank you ladies so very much!

Cheryl Hayes  |  Premières impressions 
Évaluation :
5

Yes!!!

Shunda Anderson  |  Expérience générale 
Évaluation :
5

The Staff was very helpful. The facility was clean and well kept.

Martha Blair  |  Premières impressions 
Évaluation :
5

Thanks very much kept your word on everything. Was there when I needed you.

ALICE SMALL  |  Expérience générale 
Évaluation :
4

There were no lights inside the units, making it a challenge to find items

lakendra bass  |  Expérience générale 
Évaluation :
2

Storage unit ishorrible, gorilla glue along the wall, no lighting. As a disabled person access was not convenient. Dawn and and Tammy were awesome. I am really disappointed with this unit.

Lorita Brooks  |  Premières impressions 
Évaluation :
5

They were very friendly and helpful.

Olga and Rick Marshall  |  Premières impressions 
Évaluation :
5

We have always had excellent service and appreciated how helpful the staff have been.

WILLIAM HARRIS  |  Expérience générale 
Évaluation :
4

The problem is that there are other great facilities out there which will give deals on prices. The previous management gave me a good deal. I think the newer management needs to be able to bargain.

Inga Hughes  |  Expérience générale 
Évaluation :
5

All I can say is the older couple were very pleasant at all times!

Fred Frutos  |  Expérience générale 
Évaluation :
4

The reservation I made two weeks prior to my move..._when I went to pick up my truck it was there and on time I requested.

Marno Watson  |  Expérience générale 
Évaluation :
5

Everyone and everything was great.

ROBIN WESLEYSMITH  |  Expérience générale 
Évaluation :
5

I had a wonderful experience, the staff we're always super helpful.

daniell mcclinton  |  Expérience générale 
Évaluation :
5

The staff was always helpful. Management was always friendly and willing to go the extra mile to help. I wouldn't go to no other location. I'm actually gonna miss coming to Mr and Mrs R. Location.

Thaddeus Davis  |  Expérience générale 
Évaluation :
3

I liked everything, but what I didn’t like was the miscommunication that transpired when I called in too keep my things from being sold in auction, I told the previous owners and age under stood

Lakecia Kines  |  Expérience générale 
Évaluation :
5

Informative, friendly with excellent customer service. Merci.

Latoasha Bables  |  Expérience générale 
Évaluation :
1

Had to wait over 30 mins before rep came to desk. Had to do a search and find for the truck and was misinformed on return details.

KIMLY SALLIE  |  Réservation 
Évaluation :
4

Merci!

Blanca Vasquez  |  Expérience générale 
Évaluation :
4

Very Nice people...

Latisha Mitchell  |  Réservation 
Évaluation :
5

Good Service.

Evelyn Osawemwenze  |  Expérience générale 
Évaluation :
5

Very pleased, was your customer for 8 years no problems. Thank you. Everyone were very nice and professional

JESSE HENDERSON  |  Expérience générale 
Évaluation :
3

The owners who took over about a year or two ago improve the property superficially but increase my rent way too much and my friends storage was broken into recently.

CHRISTANYA NOLD  |  Expérience générale 
Évaluation :
5

The staff was always very nice friendly and helpful

Leon Phelps  |  Expérience générale 
Évaluation :
5

This was my first time using a storage facility and the property managers at the Duncanville Uhaul made this experience so easy so welcoming and they were so professional I recommend this location!!

Yolanda Spencer  |  Expérience générale 
Évaluation :
4

Great service!

Susan Cluse  |  Expérience générale 
Évaluation :
5

Every representative was nice and helpful!!

Daleisha Chapman  |  Expérience générale 
Évaluation :
5

Excellent owners of this U-Haul Storage Facility!!

Rebekah Williams  |  Expérience générale 
Évaluation :
5

Very friendly staff that explained everything well.

Brandon Chandler  |  Réservation 
Évaluation :
5

The staff was very helpful and friendly.

Katherine SImon  |  Expérience générale 
Évaluation :
5

Very friendly staff at this location

Edward Booker  |  Expérience générale 
Évaluation :
5

The couple that manage this site were fantastic,and friendly.

LAWRENCE KENNEDY  |  Expérience générale 
Évaluation :
5

Super friendly and professional. Great deal compared to other storage units.

BILLY ODEN  |  Expérience générale 
Évaluation :
5

Nice and convenient

Jamela Ivery  |  Expérience générale 
Évaluation :
5

This was not my only positively good recent experience with U-haul. I helped my son-in-law & daughter move some furniture using a U-haul trailer and my pickup truck. Thanks to both Waxahatchi U-haul.

larry neiswender  |  Expérience générale 
Évaluation :
5

WOW! What a wonderful experience. The family that works there was excellent and provided answers to all of my concerns. I would definitely use them again. Great facility and the people there make it

Thomas Knedler  |  Expérience générale 
Évaluation :
5

The staff here is great and friendly. I would definitely recommend this place to everyone. Amen

Jocelyn Howard  |  Expérience générale 
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