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Douglas HCustomer Reviews for U-Haul Moving & Storage of East Brunswick
Testimonials From Recent Customers
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No improvement need. The staff was professional, very courteous and understanding to my needs. As a matter it was a pleasure dealing with them.
THOMAS LThe manager Jacob was truly amazing he went out of his way to explain things in detail due to myself having a brain Injury. He is the real definition of how a manager takes care of his customers and train his newer employee's. If it wasn't for the way he knew the proper way to treat his customers and resolve issues with a professional manner as well as a respectful approach. Thank you again for alll your help!
Tiffany L | Expérience généralegreat service easy to work with simple billing
Michael M | Expérience généralePlace to wait, coffee.
Vyas SDaniel was rude and nasty… horrible customer service
Antonio CThe did great
David SI was charged an extra day for no reason. Staff did not report the trailer was returned the day I brought it back.
Vincent NEverything went great. Short wait in, short wait out. Same young man assisted at both ends and he could not have been more pleasant and professional. Equipment was worn but no issues.
William PComputer issues and understaffed location lead to a long wait time for returning the rental.
Kayla JExcellent service everyone was very friendly and helpful. Very nice experience
Anshumi TThe truck was so old - lights kept flickering throughout the dashboard
Dana GNothing. Easy to reserve, pick up and return.
William HThe staff was excellent
Raymond SBe more considerate to weather conditions. Charged $110 for late drop off. Equipment was late do to heavy snow and hail.
Kevin CHave a better after hours check in process. Not everyone has reliable internet/online access.
Indie CStaff very informative. Patient staff.
THOMAS L | Premières impressionsThe $19,95 van for 1 day was actually $150. There was some nasty liquid in the back, the tire sensors were broken and they charged me for mileage I did not use. NEVER again will I rent from U-Haul.
david rVery good service
JOHN BRien
John HEverything perfect!
allen uDrop off was effortless!
Kimberly GPrompt phone calls by Jacob for scheduling. Proactive recommendation & arrangements for the right wiring kit from another location. Walkthrough of installation & options for trailer ball mounts.
Vickrant GCustomer Agent was friendly, hospitable and knowledgeable in my interactions with him at checkout.
Michael WThe truck was clean. However the truck should not be on the road. The brakes were absolutely awful and dangerous. Especially in the rain. Customer service is a joke. The first employee quoted me a third of the actual price, not asking me important information. The second guy at rental day basically didn't care about the lack of communication. It is also not clear advertising, the prices are more expensive on weekends, again something they don't tell you.
Ariel BWow! What an awesome experience. The gentlemen working there could not have been nicer. The facility was super clean and comfortable (I was waiting for a hitch install) Roger Newhardt had my hitch installed super quickly. He explained everything to me in detail. I would absolutely reccomend this facility!!!
William KI was a little concerned that the check engine light was on and I was told not to worry about it and it was only that the gas cap needed to be changed. In the guys defense, he did offer another truck, but I was pressed for time so I settled for the truck I was occupying. This is the second time renting from this location, Next time, I may pay the extra $20 so I would have the liberty to return the truck the following morning.
Patrick WThe truck smelled like cigarettes is my only complaint. I advised the people at the desk when I brought the truck back.
Carol HThe vehicle was clean but had transmission issues. It ran but downshifted very roughly.
Kenneth LI think everything you are doing now its good no need to improve anything
Jaime AFRIENDLY, CLEAN PLACE AND VERY HELPFUL. FULLY STOCKED ON ITEMS YOU NEED FOR MOVING. RENTED A CARGO VAN FOR TWO DAYS AND IT WAS VERY CLEAN AND WELL MAINTAINED.
Anthony MUhaul at -397 State Rte 18 NJ, East Brunswick NJ 08816 is a pretty bad experience. Even if there is a small sticker that isa tore they charge you hefty, so pls take a complete video of the vehicle before taking the vehicle. There will be some unnoticeable damages that cannot catch the eye - they will charge you once you return the vehicle... and they say you have to watch these before taking the vehicle.... Better to go with some other moving other than U-HAUL.
Satish KThe stuff was very friendly and helpful.
Valentyna HThey were very nice and accommodating, and explained everything very clearly. Very professional. I will go back there for future if I ever needed a new hole again or storage.
Chris S | Expérience généraleI work long days myself soI office hours are inconvenient so I usually wind up coming in a saturday if I need office
Kim R | Premières impressionsNo comment
JOANNE K | Expérience généraleStaff extremely helpful and friendly
KENNETH EMerci.
Patricia L | Expérience généralethe service was outstanding, people where very friendly and knowledgeable about the product. Good bunch of guys
Paul GThe truck was not even there. I had to go back multiple times to get it corrected. This was not a smooth process.
Gregory BTook longer than I liked (but I had not idea) but it looks like a very good job. Made my hatchback MUCH more useful. Very glad I did it!
bill gget a tv for custermers to pass the time, when they wait.
john tExcellent Service
Oscar JRodger and your staff were extremely helpful everything they did was perfect thank you
Linda AWindshield wipers were dry rotted and had no washer fluid. Straps of rubber were just having from the wiper blade.
tom sThe car transporter had broken straps that I didn't notice until I arrived to transport my vehicle. I had to buy addition straps to secure the car to transport the vehicle safely. I reported this serious condition when I returned the transporter, but no concessions were made. Not very good customer care, since I rent from u haul alot.
KENNETH BGreat job
Callender CThe gentleman did not examine the running lights before I left. I was in VA before someone told me I had a brake light out. No autopsy, no foul. This is not something that should be overlooked though.
Steven VThank you so much for everything you you guys the best
EMELL SExcellent service and process overall is very easy. The store itself has everything you need to move, and prices are reasonable. I highly recommend!
JoAnne CMaintain your vehicles! Rented a 15 ft box truck today and was terrified. Steering wheel was off and the steering clearly had issues. For a truck that big, steering and brakes should be maintained
Greg KThe pick up and drop off were easy and quick. The moving truck was in a great condition. Thanks to staff of U-Haul East Brunswick.
Jin MEveryone was very helpful for what was a stressful situation for me. Thank You So Very Much. MaryAnn
maryann k | Premières impressionsOverall, I was very satisfied with the customer service and the speed of the installlation. It was an excellent experience.
Jorge CFriendly, very knowledgeable & clean
melanie aGreat service , easy to rent the equipment and very professional
Clarissa GJacob helped me rent a storage unit amd was awesome! Roger did my hitch and everything looks great!
Daniel S | Premières impressionsIt was fine once we got in but when we arrived with all our belongings, after hours but we'd already rented a unit online, the unit (on the first floor) was locked. No one could help - we had to rent another unit online (this time only available was upstairs) and move our stuff there and then talk to someone the next day to cancel the first unit. No one seemed particularly surprised or apologetic about the experience. So no, it wasn't great and we'll be cautious about renting from Uhaul again.
Jonathan B | Expérience généraleI got 10 text messages about filling out this survey, 4 of which after I asked the text messages to stop. I even got an 11th text while filling this out. That is insanely annoying and the reason I am giving this a poor rating, no one wants this many texts about a dumb survey.
Christine B | Online Move InSo far, terrible. We got there and there was a lock on the unit. We'd registered in advance and paid so we arrived after the office was closed but while the facility was still open. UHaul customer service could only suggest renting another unit which we did (so we've now paid for a unit we couldn't access and a second where all our belongings have been stored). We'll call this morning to request a refund on the first unit.
JONATHAN B | Online Move InStaff was very helpful and knowledgeable
Yigal O | Premières impressionsOverall I was very pleased. No hidden charges
Conchita C | Expérience généraleneed a restroom in storage area due to after hours restroom break. Other than that, it was great
Ilya H | Expérience généraleGreat. Staff crew
DWAYNE C | Expérience généraleVery helpful staff
david s | Expérience généraleThe customer service was excellent, everyone was really nice and helpful. However, we had more stuff than we thought for the storage unit we rented. Once we called back to cancel the unit and get a refund, the customer representative was very helpful as well. Thank you all.
Cloyd C | Expérience généraleI've been with them for 5yrs and they've been great working with me on times of hardship. Thank You!!
elaine l | Expérience généraleI would definitely recommend. Thank you
Monica J | Expérience généraleGood customer service team
ulanda e | Premières impressionsEasy access!!
Kevin h | Expérience généraleVery friendly and helpful staff, especially Jackie, at the East Brunswick NJ 08816 UHaul. Thanks guys.
Mario B | Expérience généraleCourteous and helpful staff , convenient storage ,no worries
John M | Expérience généraleDark by outside storage unit drop my keys could not find for hours
Jose R | Expérience généraleMichael was a pro .. helped me every step of the way
John M | Premières impressionsAlways a great experience here.
Sammy V | Premières impressionsYour staff at the East Brunswick facility have been very helpful. I want to esp. mention Lai. When I lost my gate card, Lai helped with a copy of it. She was always nice and courteous. We also want to thank Kyle and your front people for the attention he and they had given to us. Kyle helped us with pro-rating the charges since we have only used two or three days of the following month. We felt safe at the storage space that we rented. The after - office hours access to the storage has been a tremendous help to us. We want to thank all of U-Haul's friendly staff.
maria B | Expérience généraleI believe paying a whole month when only 4 days of the month was used in a subsequent month is unjust. It should be prorated or a truck on move out should be discounted. As such, I wouldn't recommend uhaul's storage as I know there are facilities that prorate monthly rent upon move out
Thomas S | Expérience généraleI had my storage unit for 10 years and never had any issues with anything. Very secure, clean and well lit. I would not hesitate to recommend this facility or to use it again myself if need be.
ALEXANDER R | Expérience généraleThere was confusion re: storage, but Jackie got it all straighten out! She's the best.
Janice W | Premières impressionsThe service was great. The staff was always very friendly and helpful. The premises were always clean and safe.
Guillermo S | Expérience généraleKyle was awesome! Super helpful and professional.
Elizabeth M | Premières impressionsThe staff member that helped us Friday evening was kind and helpful.
Toni C | Expérience généraleThe move in experience very easy access all right got the light on here come
Conchita C | Premières impressions😄
STEVEN P | Expérience généraleHolly was amazing more employees like her this company is going to above and beyond it’s expectations
MARAT F | Premières impressionsThank you for your service in the time that I needed it.
George R | Expérience généraleI reserved the unit on line - but after driving two cars full of boxes, paying the rental and walking to the unit we were told there was no unit available. They did not offer a discount or a larger unit at the same price, so we went to Cube Smart where they were much more flexible and the units are better looking.
Rebecca F | Premières impressionsI reserved my unit on line three days prior. When I arrived with two cars full of boxes it took them 30 minutes and a walk to the unit to realize the unit was already rented. They had no unit of the same size available and did not offer me a discount or larger unit at the same price. We went to Cube Smart where they were much more flexible.
Rebecca F | Expérience généraleI currently rent three storage units. I have never been disappointed in the service I receive.
Amanda C | Premières impressionsHave used U-Haul's rental services before and have had only positive experiences. Keep up the good work.
Lydia R | Premières impressionsOnly thing that I didn’t like was they didn’t mention that I can get the first month free when I rented the truck
SANDRA B | Premières impressionsYour facility is clean and well lit. Everyone I have ever dealt with was always very polite and professional!! Great service!!
JANET J | Expérience généralethe guy that helped me was great. I wish he worked for me
scott f | Premières impressionsI'm very satisfied with the level of service and security provided by U-Haul during the years I received their employees. I certainly will recommend anyone looking for service from the U-haul of East Brunswick.
FERNANDO J | Expérience généralehelpful and friendly staff
KWAKU G | Expérience généraleSafety matter . Sent several photos .. Lightning from a storm and a motorvehicle accident in near by ; cause (?) The facility had electric security gate issues. Summer July ~August year 2021 . The individuals employees are fabulous. I believe they tried their best to rectify the electric security gate matter .
Cheryl S | Expérience généraleMaybe have more staff to assist in picking up calls. It takes a long time to speak to someone at the location because the one person is always busy attending customers at the store.
Maria G | Expérience généraleThe prices per month are very high since I last used it a few years ago. I think they should give you a break if you have the unit longer than a month or two. Especially if it last a year or more. That's t b d only problem I have. Thanks
venessa m | Expérience généraleThis location is very busy but the staff do their best to help you out. I had a good experience with East Brunswick Uhaul
Adriene B | Expérience généraleThere is an Asian lady that works there that is SUPER rude. She wouldn't look at us the entire time she dealt with us, we reserved a unit on the first floor and they told us that our reservation did not exist in the computer and that we would be on the second floor in a smaller unit than the one I needed. I drove all the way from NC to NJ anticipating my unit to be ready and was told it was not. THEN I was told that the person who had received my reservation cancelled and it was now available. It was a nightmare. I will not be recommending their services to anyone EVER
Shaylah J | Premières impressionsI reserved a storage unit on line and It stated first month free. I get to the place and they tell me no. I rented a trailer from Florida to here and it was with in the 2 year frame. It was July 13 2021. Manager knows it all. Why doesn't she know that. My other email is Anthonygadget@aol.com
Anthony S | Premières impressionsrep was extremely knowledgeable and helpful
Trish M | Premières impressionsManagement at the storage facility were extremely professional, friendly and helpful. I definitely would recommend the storage U-Haul business.
June K | Expérience généraleFrom the minute we met Jackie in early June as we shopped around for prices, to the final paperwork and signing with Colleen, the service was excellent. We could have gone with another facility (Cube Smart in East Brunswick), but chose UHaul because of the initial contact with Jackie. Cube Smart offered on month free and Colleen honored that when she gave me my final price. I would definitely use UHaul again. Kudos to you for hiring Jackie and Colleen as your employees. They represent UHaul well.
Teri S | Premières impressionsThe wait in the office is usually a long wait. I have been there more than once and its the same long wait. I tried calling on the phone before I book but no answer. The unit I rented yesterday the shutter does not working properly I has some issue where it doesn't slide up and down well. I was not able to tell them because they were close. I tried calling this morning to report it as well as ask about items I left in the truck. When I went to collect the item from the truck I didn't take the opportunity to report it as I was rushing to catch a flight.
HELENE G | Premières impressionsMy overall experience with the East Brunswick U-haul facility was pretty good and if I need additional storage or rental uses I would consider this U-haul facility.
victor m | Expérience généraleDid not found the chinese lady at the front desk particularly helpful and found her hard to understand. She was somewhat abrupt and was not very patient in terms of explaining everything. Overall, facility did its job as necessary. Would have liked to know prior that i was loading things on to the second floor.
Dean M | Premières impressionsVery friendly staff. Extremely helpful!
Richard W | Premières impressionsYou need larger units.
Marilyn D | Premières impressionsColleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++
john m | Premières impressionsWhen I first got there my code didn't work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn't have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don't think I will stay long storing my stuff there.
Stay A | Online Move InThe day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I've ever met. She called me & told me to come back to the store, which I was told I didn't need to do, didn't understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.
Jacqueline F | Premières impressionsStaff was very friendly and helpful, facility is clean.
Adriene B | Premières impressionsSnow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.
mark G | Expérience généraleEach and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They've helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne B
evonne b | Premières impressions.
Dmytro H | Expérience généraleAlways helpful and responsive Excellent ending with Jackie during final days
KENNETH M | Expérience généraleThe front desk personnel was very helpful and knowledgeable.
sharath p | Premières impressionsWe found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don't do.
howard c | Expérience généraleWasn't able to access immediately or at different times. Had to pay almost double for 5 more feet.
Mencia F | Premières impressionsThe folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ
James J | Premières impressionsIt was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.
David G | Expérience généraleStaff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..
LISANDRO G | Expérience généraleThis place was great the staff always friendly and willing to work with you. No complaints from me!
MATHEW D | Expérience généraleI would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!
Akita J | Premières impressionsThe u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.
Ademola S | Expérience généraleStaff was rude. Did not make the check in process easy
vijay v | Premières impressionsI don’t understand why when I canceled my unit early in the next billing cycle that a prorated refund couldn’t have been returned to me.
Chester B | Expérience généraleVery convenient facility ,and the Manager colleen she is phenomenal doing Great job she run very professional operation , she was very helpful all the time to me and to my friend and to my family,and I like to thank her personally
David K | Expérience généraleColleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you!
Judith H | Premières impressionsVery helpful staff also equipment was clean
LORETTA C | Premières impressionsOver priced ! Won’t be using U-Haul or their storage again !
Tyshawn J | Expérience généraleFor 6 years every month on time I paid my bill. I lost the key I was given because I never went to the unit. When I asked to get in you told me to hire a locksmith. That cost me another $120 because you refused to let me in. Yet if I stopped paying for the unit I'm sure the magical extra key would have appeared. So unfair and unethical. We are living in a time right now that requires extra kindness to people not creating more stress and de stress. Yeah you're facility is ok but as people you fail miserably.
TRACY L | Expérience généraleAccess sliding door broken making it difficult for moving items. Temperature always at least 80 degrees. Unfriendly office staff.
Jacquelyn D | Expérience généraleJackie was helpful and made my move-in experience less stressful. She explained the process in detail. Storage room was clean and it is comforting to know that my things will be safe and secure.Thanks
Judith C | Premières impressionsIt was a great experience. No complaints.
CHRISTOPHER R | Expérience généraleBest U Haul i have ever worked with
Patricia I | Expérience généraleAre very thorough with all they do
rachel f | Expérience généraleGreat helpful service
GARRICK M | Premières impressionsGood storage, good people
Mark L | Expérience généraleColleen is Amazing. Very friendly and caring. Uhaul is very lucky to have her.
margarita g | Expérience généraleKnowledgable staff
Ronald J | Premières impressionsJackie is very courteous and professional! Was very helpful to answer all my questions and show me Storage Unit and also truck rental too!! Have been customer at East Brunswick/ over the years.
larry t | Premières impressionswell run and easy rentals
Laura A | Expérience généraleColleen: She had answered my questions regarding dropping off the trailer. She was informative, polite, engaging. I rate her a 10--great Cust Service. Company fortunate to have her on staff.
Lois F | Premières impressionsThe only issue I had was with information using the dumpster. I was told it was not available for use, but it's listed on the price menu in the store?? I couldn't get a clear answer on this question
Philip B | Expérience généraleThe facility was clean and well maintained. Some staff members were extremely rude and unfriendly, however, the other staff members were friendly and helpful.
ira B | Expérience généralePleasure doing business with you. Will be back if future storage needs arise
Edna S | Expérience généraleJackie was extremely helpful as was Fred
Fred R | Expérience généraleThe only issue I got, was that I didn't took the insurance for the storage, and the unit what I had, the water gets under the walls and damaged part of my furniture, tks to Jacky she tried to fix it.
Marco F | Expérience généraleAll staff was very helpful and I needed assistance and storage unit was clean n dry.
Dorothy M | Expérience généraleclean nice place, unit clean, staff friendly
Laura A | Premières impressionsGreat service and nice people
STEVEN B | Premières impressionsThe female worker in this location was so nice, helpful and knowledgeable and was a pleasure to work with. I highly recommend her.
Nancy R | Expérience généralethe young lady that helped us was extremely knowledgeable of available units and was extremely helpful
Fred R | Premières impressionsLai was very friendly, and was very clear and thorough with instructions
Christopher O | Expérience généraleThe service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn't seem like much, but in terms of volume it can be significant and you don't get what you pay for.
Michael D | Premières impressionsNo complaints
MARJORIE O | Expérience généraleOutstanding customer service I began my day renting a uhaul from this location . Michael Was great very professional and courteous. I ended my day with renting a storage unit from this facility. 5 sta
Brendon S | Premières impressionsEveryone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.
Joyce P | Premières impressionsMerci.
Simina P | Expérience généraleStaff pleasant and helpful - positively will recommend to others..
Beverly L | Expérience généraleeven though that office is busy, the staff is friendly knowledgable and efficient
Harry k | Expérience généraleChinese lady Did all her best not to rent me the truck because I know her from other job she is very races and Very unprofessional Are usually rent every three months Not anymore
David K | Premières impressionsWorst experience ever, the unit got infested with rodants that made a nest in my sofa and had babies and poop all over my stuff to the point I had to just tell the office to deal with it. Nasty!
ANGELA F | Expérience généraleI am VERY upset WITH YOUR facility, my items were INFESTED WITH rodents SEVERAL ITEMS and my new mattresses discarded, filed INSURANCE claims, they denied them...I demand every dime I spent & lost $
CAMEO R | Expérience généraleThank you for being informative and patient. I appreciated the time you took to explain the cost involved in the storage rental and truck rental. Great job! Catherine
Catherine S | Premières impressionsVery knowledgeable and understanding crew
Regina S | Expérience généraleVery friendly and efficient
Michelle E | RéservationI would certainly return.
danny y | Expérience généraleAshley was very very helpful
Kim R | RéservationEasy, good price, professional. And Fred, the manager, very nice and kind
Federica S | RéservationThe office staff was very helpful every single time I would need them. And the storage facility actually smelled like flowers! It was so clean at all times.
Amy C | Expérience généraleThe staff were very helpful professional and courteous, The manager Mr kalmid extend the extra effort to make sure any concerns you have about your property is addressed. Excellent storage
JULIET R | Expérience généraleI would recommend checking units prior to sending threatening letters about liens. We clearly informed you the unit was vacant however your office staff needs to pay more attention and close accounts.
Ronald C | Expérience générale